Sales and Business Development

 1mo

The impact of sales training on employee morale and retention


Sales teams are the driving force behind business success, playing a central role in revenue generation.

No business is done anywhere in the world until a sale is made!

Sales teams are the driving force behind business success, playing a central role in revenue generation. Yet, high turnover rates and low morale are common challenges in sales departments across industries globally. Sales... training is an essential intervention, not only improving performance but also significantly impacting employee morale and retention. With businesses losing billions annually due to staff turnover, investing in sales training can enhance sales outcomes while fostering a motivated, loyal, and engaged workforce.

Moreover, there is a further critical question to consider: To what extent are poorly trained salespeople damaging your brand?

Poorly trained salespeople and brand damage

Poorly trained salespeople can cause substantial damage to a brand's reputation, customer relationships, and financial performance. As the first point of contact for many customers, sales staff directly influence how a brand is perceived. When salespeople lack proper training, they may struggle to communicate product information accurately, mishandle customer queries, or fail to deliver a positive experience.

This can lead to dissatisfied customers, negative reviews, and reduced customer loyalty. A PwC study found that 32% of customers would stop interacting with a brand after just one bad experience. Poor training can also lead to inconsistent messaging, confusing customers and weakening the brand's identity. Additionally, untrained salespeople often fail to convert leads into sales, missing revenue opportunities and reducing customer lifetime value (CLV).

The relationship between sales training and employee morale

Employee morale is the overall satisfaction and well-being an employee experiences in their role. High morale fosters productivity, collaboration, and innovation. For sales professionals, who often work under high pressure, morale directly impacts motivation and performance.

Sales training enhances morale by providing the skills, knowledge, and confidence salespeople need to perform effectively. Research from the Association for Talent Development (ATD) shows that companies with comprehensive training programs report a 218% higher income per employee compared to those without formalised training. Salespeople who feel equipped to handle challenges maintain a positive attitude towards their work.

Effective training helps employees navigate difficult sales conversations, handle objections, and better understand customer needs. This competence reduces stress and frustration, making employees feel more engaged. Training also reignites enthusiasm for the role, offering new challenges and growth opportunities that drive engagement.

Sales training and employee retention

Employee retention is a significant issue in sales, with many teams experiencing high turnover due to burnout, dissatisfaction, or a lack of development opportunities. Aberdeen Group studies show that companies with robust sales training programmes enjoy 53% lower employee turnover than those without.

Sales training impacts retention by addressing two key factors: career development and job satisfaction.

Career development

A primary reason for employee turnover is the lack of career advancement. Sales professionals, like all employees, seek growth and progression. Sales training signals to employees that the company values their development and is committed to their success. This investment helps them see a clear pathway for advancement, whether through leadership roles, increased responsibilities, or specialisation.

Advanced training in selling techniques and leadership development equips employees to grow within their role, reducing the likelihood of them seeking opportunities elsewhere. Gallup found that 87% of millennials consider professional development opportunities when choosing an employer, demonstrating the importance of continued learning in retaining talent.

Two must-measure metrics - Job satisfaction and engagement

Training not only improves skillsets but also boosts job satisfaction, which is critical for retention. Salespeople confident in their abilities and performing well are more satisfied and engaged. A LinkedIn Learning report revealed that 94% of employees would stay at a company longer if it invested in their learning and development.

Ongoing sales training allows employees to improve continuously, stay competitive, and feel more committed to the organisation. As they grow, they develop a stronger sense of belonging, leading to higher retention rates. Sales professionals are less likely to seek external opportunities if they feel valued, challenged, and supported.

Additional benefits of sales training on morale and retention

Beyond retention, sales training plays a vital role in building positive company culture. It encourages collaboration as salespeople share knowledge and techniques, fostering a team-oriented environment. This culture of continuous improvement boosts morale and helps employees feel more connected to their peers and the company's goals.

Training also gives employees greater autonomy and control over their sales process. As they become more skilled, they better manage time, interactions, and client relationships, leading to a sense of ownership over their success. This empowerment improves job satisfaction and reduces the risk of burnout, as employees feel more in control of their workload and outcomes.

The cost of not investing in sales training

The quote attributed to Henry Ford, "What if we train our people and they leave?" followed by, "What if we don't and they stay?" is particularly relevant today. In a rapidly evolving digital world, failing to equip teams with evolving skillsets leads to poor performance and higher turnover. If we don't set our teams up for success by continually evolving their skill sets as the world changes, why are we surprised when they fail?

The absence of a robust sales training programme leads to frustration, stress, and disengagement among salespeople, resulting in higher turnover. The Work Institute found that losing a single employee can cost 33% of that employee's annual salary, underscoring the financial impact of poor retention.

Build a competitive advantage

Sales training is a key strategy for improving employee morale and retention. Research estimates suggest that for every £1 invested in sales training, companies can see an ROI ranging from £4 to £6 in increased sales revenue and improved employee performance. By providing the tools and knowledge needed for success, businesses create a more satisfied, engaged, and loyal workforce.

Sales professionals that feel valued and supported, results in reduced attrition and boosts morale. In today's competitive environment, investing in sales training is a smart decision that benefits both employees and the organisation, fostering long-term success. more
4   

Sales and Business Development

 3mo
Which platforms do you use to find contacts of new customers? (if you have other methods, please give them in comments)
59 votes
7   

Sales and Business Development

 1mo

How to Land a Sales Job Without Experience: A Practical Guide


Sales success starts here: Your one-stop blog for sales tips, tricks, and strategies

So, you're eyeing a sales job but worried about not having any experience?

Don't sweat it.

Landing a job in sales, even with zero experience, is possible. It's comes to positioning yourself right and preparing strategically. Trust me, many of the best salespeople didn't start out with a traditional sales... background. In fact, they came from all sorts of careers and walks of life.

The beauty of sales is that it's less about your résumé and more about your ability to connect with people.

Do you have strong communication skills? Problem-solving abilities?

These are highly transferable skills that can set you apart. Even if you've never worked in sales, you've likely had to persuade someone, negotiate terms, or communicate clearly in a previous role. You can emphasize that when you're prepping for interviews, like I covered here.

Think about moments when you had to resolve conflicts, manage relationships, or even convince your friends where to eat on a Friday night -- all of that counts!

They want someone who's coachable and willing to put in the effort. If you're passionate about the product and demonstrate that you're eager to learn the ropes, many companies are more than happy to train you.

I dive deeper into how you can frame this hunger for learning in this post.

Bottom line: don't be shy about your lack of experience. Show them that you're ready to grind and grow.

No matter where you are in your career, networking is gold.

Reach out to people in the sales field and ask them about their experiences.

Attend webinars or local networking events. Building relationships can often open doors that sending out résumés alone won't.

And when you're having those conversations, don't be afraid to ask for advice on how they broke into sales without experience or what they'd do differently in your shoes.

Research is your friend. Look up the company you're applying to, understand their products or services, and get familiar with their sales process. Even if you've never held a sales position, demonstrating that you've done your homework will impress hiring managers.

Being prepared shows you're serious, and you'll be surprised how far that alone can get you.

Remember, a lot of roles have some sales elements baked into them, even if they're not labeled as "sales jobs."

Have you worked in customer service? Managed projects? Handled a difficult client or customer? Frame these experiences to highlight the skills that cross over into sales.

In the end, getting a sales job without prior experience isn't just about proving you've got what it takes. It's about showing potential employers you've got the drive, willingness to learn, and an understanding of the fundamentals.

And if you need more tips, be sure to check out my breakdown on preparing for a sales interview with no experience.

I promise, the right job is just a few smart moves away... more
2   

Sales and Business Development

 2mo

10 Sales Training Techniques Every Manager Should Know


Working in sales is typically highly competitive and sales teams often need to continuously learn and develop new skills to stay ahead of the competition. It's no longer as simple as doing initial training and never adapting your approach. The role of a good manager is to support sales teams with their ongoing training and career development, setting them up for success.

Utilising up-to-date... selling techniques can make a difference not only to the performance of your sales team and business overall, but also to the morale of your employees, keeping them motivated to continue the high standard they have achieved. Additionally, productive sales training can foster a culture of growth and support in your business, ensuring clear communication and collaborative teamwork amongst your sales staff.

Research has shown that when sales teams have a combination of effective training, regular coaching rhythm, and effective management, they are 63% more likely to be top performers. This demonstrates the importance and benefits for managers of implementing the right training, to keep their sales team evolving their techniques to better reflect their customers and continually winning new business.

Being a manager demands a lot of hard work and continuous learning, it's not a skill you're simply born with. With that in mind, let's look at the 10 best sales techniques and training methods that managers can use to develop their skills and support their teams in the most effective way possible.

Field training is an important part of developing good sales techniques, as it allows your teams to get hands-on experience and have a clear understanding of what they need to do to succeed. If sellers and their managers are taking time away from their usual responsibilities to complete training, this must be time well spent and valuable for trainees, which is why fieldwork can be so beneficial.

It's easy for businesses to fall into the trap of just providing a few theoretical training sessions without any practical application. As a result, sellers receive unfocused content that doesn't apply to specific selling situations once they are in them, negatively impacting their performance.

In fact, statistics show that 85%-90% of sales training has no lasting effect after 120 days, but with the right mix of relevant training for your teams, you can avoid becoming part of that statistic. Field training should be part of your curriculum as it often takes repeating the action through consistent practice for sellers to understand the process foundations to then build their confidence to make the job their own.

We have just referred to one example above, but there are several different types of training methods, allowing managers to customise their plans to suit the business and sales teams they are working with. For example, whilst in-person sales training remains popular and effective, virtual training led by an instructor is becoming more commonplace, with some learning and development professionals believing that virtual training results in better outcomes.

Every individual is different and will learn best in different ways, which is why when delivering group training sessions, it is often beneficial to provide a blended approach that engages with sellers and achieves results. This might include:

Talking through sales theories and simulations is helpful for trainees, but it's not enough to teach these methods without providing examples of why these selling techniques work. By including real-world success stories and positive examples, you can inspire your sales trainees and offer motivation for them to achieve or even exceed these targets.

You should choose rounded case studies for your training sessions that cover what worked well, what didn't work as well, and how the sales process worked from start to finish. It is also useful to break down successful sales examples to look for any patterns or consistent metrics. This will allow you to create actionable steps for your team that they can apply to their sales, working as a sales template that they can refer to during training. The techniques from case studies can also be taken and applied to other areas of training. For example, practising the methods used in a case study in the field can offer more context and work to build confidence for sellers.

Training shouldn't be approached with a one-and-done type of mentality, even though it takes time away from everyday responsibilities, it's important to reinforce and follow up with regular training to maintain high standards and successful sales. Be proactive rather than allowing the burden to fully be on your sellers to make sure that their training sticks. There are many different ways that sales training can be reinforced including:

Whichever way you approach reinforcement, it's important to be flexible. People learn and master skills in different ways, so what might work for one seller may not for another. Holding one-to-one meetings and check-ins is also a good way to ensure training is being utilised effectively. The regular communication allows you to explore what your sellers might be struggling with and address any weaknesses that might need extra training.

Assigning your sales trainees with a mentor can have a positive impact on performance and increase retention rates. Mentorship is not about age, a mentor can be from any generation and should be allocated based on their capability, experience in the role, and talent. A mentor can also be provided to help a trainee with a specific area where they might be struggling and not necessarily for their job role overall. They should be a dedicated point of contact for trainees to ask questions and get support whenever they need it.

As a manager, one way that you can optimise the effectiveness of your sales techniques and training is to gain certification for it. Testing and certification offer a great opportunity for you to learn best practices around providing training, familiarise yourself with the training program, and work with experienced facilitators to develop your skills as a trainer. Some key areas that might be considered during training and certification are preparation, outcomes, delivery approach, and management.

There isn't one set skill or method that closes a sale, with sales teams often relying on multiple specific skills and developing them until they become strengths. A business won't benefit from a uniform sales team that all try to sell in exactly the same way, which is why encouraging each seller to specialise and focus on their individual strengths is a useful way to promote successful sales tactics.

Also, you can pair your sellers with other sellers who thrive in different areas to create a culture of ongoing cross-training and positive support. However, whilst leaning into their specialised skills is important, a good manager will also make sure that their team's weaker areas are still being addressed and not overlooked to focus on strengths.

A significant part of a salesperson's job role centres around goals and actions. For example, they know they typically have a quota to hit or a new business target they need to meet. Therefore, they need to consider what actions will be required to achieve those goals. By helping your sellers build a plan, set goals, and identify the actions needed to achieve them you can ensure they are holding themselves accountable for their own success. A goal-setting plan can include the following steps:

Internal training with your managers and relevant training providers is good, but you may also want to consider bringing in relevant thought leaders in your industry. They will be able to share their own experiences and deeper insights that resulted in their success. You could focus on specific areas such as inviting someone who is successful in social selling or has a reputation for closing complex deals to talk through their approach and what has worked for them in those achievements.

When your team has the opportunity to learn from an industry leader they can take advice and implement it into their own training and development to improve their success rate. This doesn't have to be a regular part of your training program, but it can be worth dedicating an hour or two every once in a while, with an expert in the field.

Whilst sales team management is a fundamental part of your role, it's important for sellers to take ownership of their own individual success, or they won't be able to reach their full potential. The best managers are aware of this and will work with their teams to maximise their sense of ownership. This can be done by presenting different optional challenges for sellers to hit, but it has to be their choice to do it, which is why it's advised not to make productivity challenges compulsory. Those who are committed to achieving and being successful will more often embrace training, challenges, and extra support that is presented to them. As a result, they get the best outcomes and go on to achieve impressive results in their sales careers.

Hopefully, this guide has helped provide a better understanding of some of the key sales training techniques that managers should be aware of, to give their teams the best chance of success. An additional way you can support your sales team during training and with their job roles as a whole is through the implementation of valuable digital tools like E-Sign.

E-Sign is an industry-leading electronic signature and digital document platform that can help organisations streamline their workflows and save valuable time during transactions in a secure and efficient way. This is particularly relevant for sales teams that regularly handle large quantities of documents such as agreements and invoices when carrying out their daily tasks. E-Sign can help them manage their transactions more effectively, so they can focus on closing more details faster.

Contact us today to discuss your requirements and our digital transformation team will be able to ensure you have a tailored solution that meets your document needs. You can also get started with us by registering for our 14-day free trial, which will allow you to explore the features and functionality of the platform for yourself and see how it could work for your business. more
1   

Faith Mutai
Sales and Business Development 1y
What is the first step in business development?
7   
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Michael Odili
Sales and Business Development 1y
Is it easy to open a sales office in Africa for a European company?

  • william chate

    1
    2mo

    absolutely possible

  • ORGONE CANCER CONTROL NET. EAST AFRICA

    5mo

    Yes its easy and possible to get a sales office in Kampala , Uganda for whatever product you have.

    At Orgonite Energy East Africa, we welcome all... companies with innovative ideas and business for support in growth and development. You have an option to either become a partner in development or remain independent and subscribe to our services as you access technical support.
    we offer you office space to conduct you business, provide you executive services /consultancies at averagely affordable costs.
    feel free to visit our website:
    www.orgonite-energyea.com
    you can also send an email to : oeastfrica@gmail.com
    or
    call +256 777998824 for more information.
    get your sales office in a fast growing economy ,at our Smart Homes Apartments as soon as you need it.
    We are located at plot 1045, Sserwanga Musoke Road, 200 mts off-Namugongo Road; just opposite Kira Police Division Hqtrs,
    Kira Municipality, Wakiso District     more

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Lssbi Advisory
Sales and Business Development 9mo

Are you based in Ekiti State and interested in adding value to an organization with your ability to fill any of the following roles?

State Business Manager

Customer Relationship Supervisors

Product and Solution Supervisor

Customer Relationship Officers

Customer Service Officer

Then send your CV and application to recruitment@lssbiadvisory.com with the subject of your mail... being the role you are applying for. Submission closes on the 31st of January 2024. more
4   

  • Daniel Euchu

    1
    4mo

    Good afternoon, submission deadline is showing 31st Jauary 2024, is it really okay for one to apply

  • oladipo adewumi

    1
    8mo

    Good morning sir, please can I still apply here sir

    1

Patrick Wambua
Sales and Business Development 1y
Is it easy for you to achieve your KPIs every month?

  • Nahurira shallon

    1
    4mo

    Yeah sure it is ,as wrong as you show up every day and attach value on your visits.

  • Wanja Mwangi

    156
    1y

    This is the most stressful part of a job for a Sales Manager...

    2

Faith Mutai
Sales and Business Development 1y
What is the career growth for a sales manager?
3   
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Sales and Business Development

 1y
Do you use any of the following practices to get new potential customers?
32 votes

  • Nahurira shallon

    1
    4mo

    I use both,i believe in sharing a proposal follow it up with a cold call or visit as wrong as the address is clear on Google map.
    If it's a potential... lead they will give me attention. more