Job Summary

To support delivery of targeted retail business (non-medical) growth with the right parameters.

Job Description

Business Development- Branch


Manage relations for all General and Medical business channels at the branch to deliver targeted premium outputs.
Spearhead and implement market expansion strategies at the branch.
Pipeline business management, quotation... processing and transmitting the same within TATs.
Draw up and operationalize SLAs with intermediaries for differentiated service delivery.
Monitor and adhere to inter-departmental service level standards to ensure smooth running of the branch
Renewal follow-up to achieve the renewal retention ratios.
Champion cross selling for branch business
Coordinate intermediaries’ activities at the branch level


Market Intelligence


Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking daily to keep abreast of market developments.
Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencing.
Manage knowledge capital by collecting, categorizing, storing, protecting, and distributing the result of market.


Financial


Debt management as per the debt management standard
Manage and control expenditure for travel, events, and promotional items.
Plan, assign and allocate funds for events plans, or promotional items requited for brand management through brand management activities as per the structured calendar.


Operations & Compliance


Actively keep up to date with relevant knowledge, legislation and developments within the business unit and insurance industry that may have an impact on the business advantage.
Coordinate compliance with regulatory requirements for brokers for licensing and on boarding requirements as per ABC third party standards.


Education and Experience Required:


Degree in Commerce, Insurance, Law, Business Administration
Qualified ACII or IIK
At least 8 years in Insurance Sales/or Underwriting


Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) more
  • Insurance
Job Summary

To support delivery of targeted retail business (non-medical) growth with the right parameters.

Job Description

Business Development- Branch


Manage relations for all General and Medical business channels at the branch to deliver targeted premium outputs.
Spearhead and implement market expansion strategies at the branch.
Pipeline business management, quotation... processing and transmitting the same within TATs.
Draw up and operationalize SLAs with intermediaries for differentiated service delivery.
Monitor and adhere to inter-departmental service level standards to ensure smooth running of the branch
Renewal follow-up to achieve the renewal retention ratios.
Champion cross selling for branch business
Coordinate intermediaries’ activities at the branch level


Market Intelligence


Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking daily to keep abreast of market developments.
Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influencing.
Manage knowledge capital by collecting, categorizing, storing, protecting, and distributing the result of market.


Financial


Debt management as per the debt management standard
Manage and control expenditure for travel, events, and promotional items.
Plan, assign and allocate funds for events plans, or promotional items requited for brand management through brand management activities as per the structured calendar.


Operations & Compliance


Actively keep up to date with relevant knowledge, legislation and developments within the business unit and insurance industry that may have an impact on the business advantage.
Coordinate compliance with regulatory requirements for brokers for licensing and on boarding requirements as per ABC third party standards.


Education and Experience Required:


Degree in Commerce, Insurance, Law, Business Administration
Qualified ACII or IIK
At least 8 years in Insurance Sales/or Underwriting


Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) more
  • Insurance
Business Growth – Time Split 60%


Implement business strategic initiatives and create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation, and Returns.
Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
Manage... branch portfolio risks in line with the bank’s portfolio appetite.
In conjunction with the regional manager and product development, conduct product reviews and product development through constant feedback from the market.
Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, and Lead generation team to maximize cross-selling opportunities.
Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives, and changes in policy by regulators.
Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
Harness existing staff potential and create new competencies in order to achieve competitive advantage.
Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals, and acquisitions. Support will include achieving branch sales targets as well as participating in and leading sales activations.
Establish firm relationships with the Top 200 clients and business influencers in the local area.
Provide regular feedback to the staff (individual/corporate) on performance (Sales, NPS, etc).
Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at the branch level.
Ensure proper controls, processes & procedures are always adhered to as per the laid down Absa bank policies.
At all times, ensure the branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
The Branch must maintain the look and feel as per the Absa bank standards.
Ensure that Absa Bank’s policies are always adhered to when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is always observed.
Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
In conjunction with the Branch Operation Lead - BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:

Branch expenditure.
Equipment maintenance.
Overtime approvals.
Stationery consumption, telephones, electricity, water, travel etc.
Staff costs
Sundry losses


Ensure compliance with operational, Security, controls, and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
Ensure that relevant approvals for all transactions are always sorted as guided in the laid down policies.


Internal Controls, Governance, Processes & Procedures – Time split 15%


Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies through the BOL.
At all times, through the BOL, ensure the branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
Ensure all relevant system reports are printed, appropriately reviewed, signed off on a timely basis, and filed as per Absa Records Management policy.
Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct regular reviews of the following cost elements:
Branch expenditure.
Equipment maintenance.
Overtime approvals.
Stationery consumption, telephones, electricity, water, travel etc.
Staff costs
Sundry losses
Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses, and to protect Bank and customer assets.
Ensure that the branch achieves a minimum satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
Ensure that relevant approvals for all transactions are sorted at all times as guided in the laid down policies.
Ensure all fees and commissions due to the bank are collected.
Drive quality sales through actioning of unfunded accounts, uncollected credit cards, and delinquency.
Ensure Data privacy policies are adhered to at the branch at all times.


Customer Experience: Time split 15%


The Branch must maintain the look and feel as per the Absa bank standards.
Ensure excellent customer experience is always maintained.
Ensure set TAT is achieved at all times.
Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
Ensure set TAT in response to customer queries by phone, email, or by letters is strictly adhered to.
Ensure customer data is up to date.
Ensure branch NPS scores are maintained as per the set standards.
Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements.
Provide leadership around customer experience at the branch.
Monitor the counter service to ensure customers are served within the acceptable waiting time.


Capacity Building & People Management: Time Split 10%


Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations, and effective succession opportunities to ensure maximum productivity.
Help in resource planning, setting performance objectives and measures of success for direct reports, and providing regular feedback on performance.
Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
Effectively manage, mobilize, and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve common goals.
Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
Manage performance/disciplinary issues/grievances for branch staff
Management of leave/sickness


Role/person specification

Qualification

University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage.

Preferred Experience

At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance.

Knowledge and Skills


Business understanding and management experience of Retail / Consumer and Business Segments
Working knowledge of Branch Operations and Controls
Demonstrable experience in Customer Service management including complaint management / resolution.
Hands on experience of sales management including leading Direct Sales teams.
People management experience of big teams
In-depth knowledge of banking products, strategies, and structures in Retail,
Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments.
Good working knowledge of people policies and procedures
Thorough understanding of the banking industry practices and regulations.
Well informed on general economic, political, and business environment.
Up to date knowledge of competitor and market activity in local area
In-depth understanding of core banking operating IT systems e.g., Flexicube more
  • Banking
Accountability:  Revenue Contribution


Lead generation and conversion to achieve annual budgets.
Collaboration with coverage teams to scope insurance opportunities.
Client engagements to position Absa Bancassurance competitively.
Business retention.
Customer Service and Claims management.
Organic growth and upselling.
Innovation on products and solutions
Internal & external... stakeholder management and partnership 


Accountability:  Management of Bank's Insurance Program


Advisory and Risk Analysis of Bank's Insurances.
Review and re-design of cover structures.
Commercial analysis and recommendations.


Accountability:  People


Leadership and team collaboration.
Capacity building.
Skills empowerment.
Reward and Recognition.


Accountability:  Processes and Compliance


Adherence to processes and compliance to Absa policies


Education


Higher Diplomas: Business, Commerce and Management Studies (Required) more
  • Sales
  • Marketing
  • Retail
  • Business Development
The role holder is responsible for creation of algorithms to automate extraction, analysis, and presentation of complex data. They will be responsible for improving efficiency in the presentation of data and insights for end user consumption. The holder will be required to translate business requirements into automated solutions using self-service platforms and analytics solutions. They will be... responsible for ensuring development standards are maintained across all solutions generated by the data team.
Key accountabilities/Deliverables/Outcomes

Lead the design, development, and maintenance of software solutions using technologies such as MS PowerApps, PowerBI, SharePoint, ReactJs, PHP, and AWS.
Build web-based applications that integrate with core banking systems using RESTful APIs.
Work closely with business stakeholders& Analysts to identify and prioritize software requirements.
Review requirement documents and propose timelines and architecture for delivery
Facilitate automation by designing systems to collect data, maintain its quality, enrich it, and present insights from warehouse, PowerApps, AWS, API among other sources
Adhere and maintain standards set by the data governance team in development of data artefacts and BI solutions
Review solutions developed by junior developers for governance compliance
Conduct regular training to junior developers on development standards
Support BI Analysts respond to complex data requests by creating and curating advanced structured queries, algorithms, dashboards, and reports
Support Data Science team in data sourcing, classification, and exploratory data analysis in support of AI/ML use cases
Transform large, disparate datasets into reusable artefacts such as multidimensional cubes, fact tables, data models, views etc to be maintained in the data warehouse.
Monitor tasks and projects assigned on Helpdesk and DevOps backlogs
Undertake research and development and apply new techniques in solving business reporting problems.
Actively challenge status quo and offer ideas to improve operations and existing solutions deployed by colleagues
Work within the multidisciplinary teams including data engineers, data scientists, product managers, agile delivery managers, to scope, plan and deliver data driven insight

Role/person specification
Qualifications

Bachelor’s degree in IT, technology, data science, business analytics or math focused fields is preferred (or equivalent on-the-job experience and personal analytics projects).
Certified in SQL, AWS or Hadoop Data management

Experience

Minimum 5-6 years technical experience more
  • Data
  • Business Analysis and AI

  • Jonathan Otieno

    3w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Summary
The job focuses on offering technical expertise and general evaluation and oversight over electro-mechanical facilities and associated works across bank’s commercial and residential properties. Role holder will be responsible for oversight over new acquisitions, installations, commissioning & decommissioning, routine repairs, preventive maintenance, specific contract/vendor... management, assessment reports/proposal analysis. Seek to assure on cost effectiveness, quality, suitability, safety/security of guarding, electro-mechanical integrity of installations, risk mitigation and minimal disruption to users/service delivery as well as offer SME and best practice advice to the business on facilities management.



In addition, the role holder is responsible for putting in place effective facilities maintenance plan for facilities across bank’s commercial and residential properties as well as offer related project support as and when required.
Key accountabilities/Deliverables/Outcomes
Service Delivery and Management: 70%
Facilities Repair and Maintenance

Attend to facilities (UPSs, HVAC, Gensets, Inverters, Lifts, electric fences, fire suppression systems, Mains, plumbing, civil-structural etc) calls and requests raised from various users across the bank within SLA ensuring minimal disruption to normal business operations and keeping all the stakeholders constantly informed of progress at every stage of progress. Maintain a failure log for all reported faults vis a vis the equipment and associated rectification costs incurred
Offer on-phone user support on lighter issues such as trouble shooting and contractor liaison for reported faults.
Maintain up to date preventive maintenance plans for various facilities/sites. Coordinate with respective vendors for PM to be carried out on schedule. Log any arising issues from PM exercises in a tracker and follow to closure
Coordinate EMI exercises for various sites/facilities as per statutory requirements or as needed. Analyze the reports and log any identified issues. Follow all to closure.
Attend to all HD logged calls in a timely manner. Target 100% closure within SLA
Foster good working relationship with various property managers at various bank sites. Offer support in addressing all facilities and premises related issued raised by the property managers at various sites including Westend, Bishops Gate, Diani, ABSA Sports Club and G4S at Supplies complex MSA road

Contractual Services Maintenance Management

Manage 3rd party relationships for contracted services ensuring service delivery as per the contractual obligations are met. Monitor performance of all contract arrangements in place and provide constant feedback and where applicable MI both ways. Ensure acceptable E2E service levels as per the stated KPI protecting best interests of the bank
Ensure quality supply of maintenance services as contracted and within contractual schedule including maintenance services on UPSs, Aircons, Generators, Lifts, Monitoring systems etc. Keep a schedule detailing service type, vendor and timelines

Electro-Mechanical Support for Critical Sites/Data Centers

Attend to all electro-mechanical facilities support for data centers and critical sites including contract-based routine maintenance services, new installations and engineering resilience. Scoped sites include Westend, Ngong Data Recovery Site, Bishops Gate Data Centre and BCM site. Manage all facilities contracts related to Data Centres and critical sites
Attend to SNOW logged calls. Monitor and keep the system up to date with latest updates
Maintain liaison with IT on any arising issues related to Data Centres and critical sites and their associated environments. Observe the set Data Centre access protocols at all times

Facilities Management Support to Associate Entities

First Assurance Kenya(FAK) & ALAK  – Support FAK  in delivery of branch network strategy including:
Prepare facilities BQs, analyze tenders and offer technical recommendations.
On site job supervision
Attend to any technical issue originating from FA
Bank Accommodated Staff & Expatriates Residences – Attend to any facilities issues raised by users on site. Includes maintenance of all items enjoyed by the staff within their package. For installations including generators, inverters, general electrical works and electric fences:
Carry out site survey,
prepare BQs,
analyze tenders and offer technical recommendations,
on-site work supervision and handover
ABSA Pension Fund – Act as a liaison on all facility management issues with property managers ensuring arising issues are addressed in a timely manner and at reasonable cost. Attend to any issues raised by ABSA Pension Services (BPS). For new installations support in:
Carry out site survey,
prepare BQs,
analyze tenders and offer technical recommendations,
on-site work supervision and handover

Projects and General Facilities Management Best Practice

Conduct site visits to Branches/Head office Departments to take details of proposed works to help in preparation of scope of works and working drawings
Carry out discussions with contractors on proposals for new equipment and repair works to ensure that high quality is achieved at minimum costs
Analyze tenders received through consultants/ procurement and recommend approval/award of works to the most competitive contractor
Supervise on-going repair and construction works by regularly visiting the sites allocated to ensure contractor is:
Following agreed specifications
Achieving quality workmanship
Adhering to Bank’s approved design guidelines
On-schedule and there are no delays

Accountability: Customer Service - 10%

Seek to attend to facilities requests within set SLAs
Keep clients posted on with updates on progress for queries raised
Conduct regular user and site visits for assessment of ongoing works to ensure quality and integrity of electro-mechanical installations
Proactively advising the business on power interruptions, planned maintenance and service on equipment to ensure business continuity with little or no interruption to BAU operations

Accountability: (Colleague) Team & Self Development - 10%

Champion the development and embedding of best practice models within the team
Contribute to team spirit and team morale, bearing in mind the particular demands placed on colleagues during the periods of leave.
Hold service review meeting with other team members to enhance team spirit and proactively participate in other departmental meetings
Put leave plan in place and adhere to mandatory leave requirements as per HR leave policy

Accountability: (Conduct) Planning and Controls - 10%

Hold and manage a live record of inventory of bank facilities. Mainly generators, ACs, UPSs, inverters and ATMs
Keep record of all newly acquired assets and monitor movement of assets
Provision of proper contractors/ consultants’ details to branch official to ensure proper identification before access is given
Maintain up to date PM schedule for all critical sites
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture.
Deliver Green Audits/RCSAs and ensure timely closure of all issues raised
Ensure a Green RAG status on ACM capture and upload month on month
Records Management should be done in line with the existing policies

Qualifications

Bachelor’s degree in Engineering – Electrical, Civil and Mechanical, Energy Management
Possession of Energy/Industry Certification will be an added advantage.

Knowledge, Expertise and Experience

2 years’ experience in a similar role
Knowledge of local policy on energy management, NEMA, County bylaws
In-depth understanding of Health and Safety regulations.
Knowledge of Local Authority Building Act and regulations
Knowledge of Law of Contract more
  • Engineering
  • Technical

  • Jonathan Otieno

    3w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

This role will primarily focus on driving the cards product strategy (including credit, debit & prepaid card programs), piloting growth avenues through new partnerships and new customer programs, optimizing existing partnerships, marketing channels and card campaigns.
Key Accountabilities/ Deliverable/ Outcomes
Drive Business Performance - 55%

Develop in partnership with credit Risk and data... analytics teams lending frameworks that facilitate growth opportunities both for internal and external target populations.
Work closely with internal partners like sales channels, Marketing, Finance, Analytics & other supporting departments to achieve the assigned Credit Card business targets-P&L.
Work closely with branch network to drive card education and acceptance. Conceptualize and lead new avenues of growth in collaboration with the scheme partner
Develop and implement marketing strategies and sales acquisition campaigns to maximize card acquisition for various products and sales channels.
Review and manage various card programs with the aim to launch new programs and improve on existing features and benefits    
Identify new market opportunities and design strategies and onboarding frameworks to deliver on the assigned P&L lines
Drive cards product growth strategy in line with competitor benchmarking and positioning analysis.
Support the Head of Cards to ensure that monitoring tools developed are applied and effectiveness of training and other ‘people development’ activities are properly monitored.

Innovation and strategic partnerships for New Business, 3rd party Vendor management - 25%

Support Cards Head in developing product, alliance & marketing strategy to maximize card uptake.
Development of new sales channels market opportunities for sales acquisition with 3rd parties.
Market insights and data analytics form third parties e.g. Bureau, 3rd party partnerships to open opportunities for card acquisition.
Drive digital strategy for new cards business through channel optimization and integration with strategic partners with an aim of driving new customer growth.
Management of 3rd party vendors for seamless delivery of product stocks, payment and SLA management
3rd party Coordination of invoice and reconciliation to achieve efficiencies.
Channels efficiency to implement initiatives that drive an excellent customer onboarding experience with proper operational KPIs and measures
Conduct monthly quarterly assurance review sessions to achieve win-win business relationships

Governance, Control and Risk - 10%

Ensure compliance to Bank controls, policy, service standards and procedures as laid down by the bank
Ensure all mandatory training is completed to deadline and understood within given timescales.
All risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent re occurrence.
Successful independent conformance assurance (e.g. RCA, BIA, Regulatory Compliance, PwC)

People and Team Work - 5%

Work closely with the Head of Cards and the Issuing team to deliver exceptional business performance
Share best practice with, and provide feedback to, the other members of efficiency Team, on all business and people related issues, climate and local development and initiatives.
Build effective relationships, influence and motivate Team Leaders to ensure their wholehearted commitment to effective application of performance management practices.

Self-Development - 5%

Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.

Qualifications

Bachelor’s degree
Master’s degree is an added advantage more
  • Sales
  • Marketing
  • Retail
  • Business Development

  • Jonathan Otieno

    3w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Summary
To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description

Quality Assurance: Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production
Claims assessment: Check different types... of information for accuracy and inconsistency with the aim of verifying the validity of claims made
Meeting deadlines: Completes tasks timeously
Claims process: Ensure that the claims process is effectively and efficiently executed as per standard operating procedures

Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required) more
  • Insurance
Job Summary
To perform all the case management roles both at the contact centre and back office, which includes but not limited to:
Job Description

Sensitise and Provide information to clients about their policy guidelines.
Continuously advise clients about the most cost-effective service options to Clients/Brokers/Agents/ company Human resource managers. 
Facilitate for member... sensitization and registration.
Organize for hospital transfers and evacuations in reference to their policies.
Calls managements in line with the international call centre standards.
Organise and participate in Carrying out health forums for clients.
Professional Handling of clients and service providers grievances within the stipulated time. 
Managing requests for services from providers, intermediaries, and clients, providing information on the FAK provider network, available benefits per scheme policy and services and other routine information
Respond to all emails and give feedback within one 30 minutes of receiving them.
Critically analyse and give accurate response to all pre-authorization within the defined TATs and in line with member policy benefits.
The care manager to accurately to decode prescriptions and other bills to identify any anomalies. 
Negotiate with service providers for sustainable costs containment.
Mitigate fraud cases through hospitals visitation of admitted patients in various hospitals, and vet all inpatient bills. 
Ensure the service access turnaround time is within the stipulated Service Level agreement, Discharges within 30 minutes, outpatient responses within 10 minutes. 
Sending daily admissions reports to clients; Brokers/Agents/ company Human resource managers. 
Offer first aid to any emergency cases within/around First Assurance Office.
Response to all escalations from the contact centre, carrying out customer surveys, social media and email management.
Performs all other tasks as assigned by the Line manager.

Education Qualifications & Experience

Bachelor’s degree or Diploma in nursing or clinical Medicine and Surgery
Insurance Professional qualification
Minimum of 3 - 4 years’ experience in a similar role in the insurance industry. more
  • Medical
  • Healthcare

  • Jonathan Otieno

    1mo

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

  • Jonathan Otieno

    1mo

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Summary
To perform all the case management roles both at the contact centre and back office, which includes but not limited to:
Job Description

Sensitise and Provide information to clients about their policy guidelines.
Continuously advise clients about the most cost-effective service options to Clients/Brokers/Agents/ company Human resource managers. 
Facilitate for member... sensitization and registration.
Organize for hospital transfers and evacuations in reference to their policies.
Calls managements in line with the international call centre standards.
Organise and participate in Carrying out health forums for clients.
Professional Handling of clients and service providers grievances within the stipulated time. 
Managing requests for services from providers, intermediaries, and clients, providing information on the FAK provider network, available benefits per scheme policy and services and other routine information
Respond to all emails and give feedback within one 30 minutes of receiving them.
Critically analyse and give accurate response to all pre-authorization within the defined TATs and in line with member policy benefits.
The care manager to accurately to decode prescriptions and other bills to identify any anomalies. 
Negotiate with service providers for sustainable costs containment.
Mitigate fraud cases through hospitals visitation of admitted patients in various hospitals, and vet all inpatient bills. 
Ensure the service access turnaround time is within the stipulated Service Level agreement, Discharges within 30 minutes, outpatient responses within 10 minutes. 
Sending daily admissions reports to clients; Brokers/Agents/ company Human resource managers. 
Offer first aid to any emergency cases within/around First Assurance Office.
Response to all escalations from the contact centre, carrying out customer surveys, social media and email management.
Performs all other tasks as assigned by the Line manager.

Education Qualifications & Experience

Bachelor’s degree or Diploma in nursing or clinical Medicine and Surgery
Minimum of 1 - 3 years’ experience in a similar role in the insurance industry. more
  • Medical
  • Healthcare

  • Jonathan Otieno

    1mo

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

  • Jonathan Otieno

    1mo

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.