Job Summary
To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.

Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.
Drive implementation of business and service... strategies, deliver Retail and Business Banking performance and growth targets in the branch.
Maintain high level of bank standards and management controls to achieve operational & Controls rigor excellence, through strict adherence to operations and compliance policies and guidelines
Establish a high performance culture amongst the branch team.

Job Description
Key Accountabilities
Accountability:  Business Growth-60%

Implement business strategic initiatives, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.
Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.
Manage branch portfolio risks in line with the bank’s portfolio appetite.
In conjunction with the Regional manager and products development, conduct product review and product development through constant feedback from the market.
Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, Lead generation team to maximize on cross selling opportunities
Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives and changes in policy by regulators.
Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.
Harness existing staff potential and create new competencies in order to achieve competitive advantage.
Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals and acquisitions. Support will include Achieving branch sales targets as well as participating and leading  sales activations
Establish firm relationships with Top 200 clients and business influencers in the local area.
Provide regular feedback to staff (individual/corporate) on performance (Sales, NPS etc.).
Provide clear direction and guidance to branch staff on business objectives, translating and prioritizing them into business performance measures at branch level.
Ensure proper controls, processes & procedures are adhered to at all times as per the laid down Absa bank policies.
At all times, ensure branch is opened and closed as per the approved regulatory timelines. Operations staff are ready and equipped to serve customers. This includes opening and closing branch batch on the core banking system.
Branch must maintain the look and feel as per the Absa bank standards.
Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
In conjunction with the Branch Operation Lead - BOL, you are responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct  regular reviews of the following cost elements:

Branch expenditure.
Equipment maintenance.
Overtime approvals.
Stationery consumption, telephones, electricity, water, travel etc.
Staff costs
Sundry losses


Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
Ensure that the branch achieves a minimum of Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.

Accountability:  Governance, Processes & Procedures- 15%

Ensure proper controls, processes & procedures are adhered to at all time as per the laid down Absa bank policies through the BOL.
At all times, through the BOL, ensure branch is compliant with all regulatory requirements i.e. opened and closed within the approved regulatory timelines, all approved licenses are in place and up to date etc.
Ensure that Absa Bank’s policies are adhered to at all times when handling different products and solutions. Ensure adherence to all KYC & AML processes with regards to New to Bank business and acceptable TAT/Accuracy is observed at all times.
Ensure all relevant system reports are printed, appropriately reviewed, signed off on timely basis and filed as per Absa Records Management policy.
Ensure you and your team remain alert to the risk of financial crime and assist in the Banks efforts in combating it by adhering to the key principles in relation to: positively identifying your customers, knowing your customer, reporting suspicions, obtaining correct supporting documents in regard to LCT/OTT/FX Trades, safeguarding records and not disclosing suspicions to customers.
Responsible for strict cost management in the branch by reviewing all service provider quotations before the work can proceed. In addition, BOL must conduct  regular reviews of the following cost elements:

Branch expenditure.
Equipment maintenance.
Overtime approvals.
Stationery consumption, telephones, electricity, water, travel etc.
Staff costs
Sundry losses


Ensure compliance with operational, Security, controls and process risks requirements to avoid losses and prevent fraud arising from operational lapses and to protect Bank and customer assets.
Ensure that the branch achieves a minimum of Satisfactory audit rating through continuous assessment and prompt closure of all audit exceptions sighted
Ensure that relevant approvals for all transactions are sort at all times as guided in the laid down policies.
Ensure all fees and commissions due to the bank are collected.
Drive quality sales through actioning of unfunded accounts, uncollected credit cards and delinquency.
Ensure Data privacy policies are adhered to at the branch at all times.

Accountability:  Customer Experience- 15%

Branch must maintain the look and feel as per the Absa bank standards.
Ensure excellent customer experience is maintained at all times.
Ensure set TAT is achieved at all times.
Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
Ensure customer data is up to date.
Ensure branch NPS score are maintained as per the set standards
Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
Provide leadership around customer experience at the branch
Monitor the counter service to ensure customers are served within acceptable waiting time.

Accountability:  Capacity Building & People Management- 10%

Build and develop a high performing and motivated staff team in the branch by creating a conducive work environment, teamwork, regular duty rotations and effective succession opportunities to ensure maximum productivity.
Help in resource planning, setting performance objectives and measures of success for direct reports and providing regular feedback on performance.
Provide leadership by constantly offering training and guidance on the colleague’s expectations. Adequate coaching and mentoring of branch staff.
Effectively manage, mobilize and coordinate branch resources (Staff, equipment, safe environment etc.) to achieve the common goals.
Ensure the assigned e-learning and internal training activities for self and direct reports is undertaken within set timelines.
Determine and manage Training Needs Analysis and Succession plans for direct reports and ensure they do the same for all their staff
Manage performance/disciplinary issues/grievances for branch staff
Management of leave/sickness

Qualification

University degree in a relevant discipline or relevant experience to compensate, post graduate qualifications will be an added advantage

Experience

At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance

Knowledge and Skills

Business understanding and management experience of Retail / Consumer and Business Segments
Working knowledge of Branch Operations and Controls
Demonstrable experience in Customer Service management including complaint management / resolution
Hands on experience of sales management including leading Direct Sales teams
People management experience of big teams
In-depth knowledge of banking products, strategies, and structures in Retail,
Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments
Good working knowledge of people policies and procedures
Thorough understanding of the banking industry practices and regulations
Well informed on general economic, political, and business environment.
Up to date knowledge of competitor and market activity in local area
In-depth understanding of core banking operating IT systems e.g., Flexicube more
  • Banking

  • Jonathan Otieno

    5d

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Summary
To provide excellent customer experience, deliver exceptional branch business growth and profitability. To observe compliance & control requirements, keeping high level of bank standards.
Job Description
Key Accountabilities (Duties & Responsibilities)
Business Growth - 60%

Understand and implement business strategic initiatives for the branch aimed at increasing new business... and wallet share from existing customers.
Have a clear understanding of all Retail and Business Banking products that could satisfy customer needs.
Manage portfolio risks in line with banks portfolio appetite.
Collaborate in the development and implementation of sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, Bancassurance to maximise on cross-selling and better customer profiling opportunities.
In conjunction with the branch manager, Industry heads, products, conduct product review and development through constant feedback from the market.
Continuously conduct market intelligence to identify new markets, customer trends, new government / directives and changes in policy by regulators.
Contribute in the development of branch sales strategy.
Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships.
Actively seek to grow own portfolio and cross sell to ensure delivery of set Targets.
Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
Ensure quality sales and new to bank accounts within your portfolio are promptly funded at customer onboarding.
Continuously monitor own performance against targets agreed on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
Operationalise campaigns as required with the Branch Manager and the business.
Ensure excellent customer experience at all times
Drive business targets through strict TAT observance and high level service delivery standards.
Should not advise an existing customer to open a similar account in their respective Branches with a view of moving funds between the accounts.
Should not close an existing account in your Branch/domiciled in another Branch with a view of re-opening a similar account.
Accounts re-streaming should be carried out in line with the Banks policy.
Together with BM, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.

Internal Controls & Risk Management – 10%

Ensure that the Absa bank’s policies and procedures are always adhered to when handling different products.
Ensure adherence to all KYC & AML Processes with regards to new and existing business and that proper documentation is in place.
Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
Manage costs within your area of operation.
Effectively carry out branch snap checks as assigned by the assistant branch manager.
Ensure new business is properly booked and all income due to the Bank in terms of charges, commissions, fees are collected as per current tariff.
Accurate customer information is captured in the core banking system.

Customer Experience – 20%

Ensure excellent customer experience is maintained.
Ensure set TAT in account onboarding and loan processing is achieved.
Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
Ensure set TAT on response to customer queries on phone, email or by letters is strictly adhered to.
Ensure customer data is always up to date
Ensure branch NPS score are maintained as per the set standards
In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

Capacity Building & People Management - 10%

In conjunction with the Branch Manager, Assistant Branch Manager and other branch colleagues create a conducive work environment, team work and effective succession opportunities to ensure maximum productivity.
Ensure the assigned e-learning and internal training activities for self and direct reports undertaken within set timelines.
Determine and manage Training Needs Analysis and own succession planning.
Manage your own leave by working closely with your Line Manager

Education Qualification

Bachelor’s Degree from a recognized institution

Knowledge and Skills

Knowledge of computerized banking applications and spreadsheets
Ability to quickly grasp and understand systems and keen to details
Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
Understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KBA, KRA etc
Good knowledge of personal and business credit underwriting and portfolio management
Good knowledge of International Accounting and Audit Standards, and Legislation
Well-rounded knowledge of all the Banks products, operations and processed and excellent knowledge of bank policies and procedures to consistently achieve the required compliance standard.
Good communication – speaking and written
Good Negotiation and Selling Skills
Managing client relationships so as to ensure excellent customer experience leading to value add to the customer and increase in the Banks share of wallet
Must be honest, fair, just but firm with self, and of high integrity
Protect and enhance the banks reputation more
  • Banking
1   

  • Jonathan Otieno

    5d

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Description
Key Accountabilities:
Service (Application) Availability 25%

The prime responsibility is for maintaining the availability and reliability of applications to ensure that Technology can effectively meet service targets in accordance with planned business objectives.
The accountability also has a responsibility of analyzing existing application availability issues and problems... to determine ways to improve availability at acceptable cost levels.
The accountability has a responsibility to determine availability requirements for new applications or enhancements to existing applications.
The accountability has the responsibility of ensuring that parameter set up on applications can effectively meet targets in accordance with planned business objectives.
The accountability has the responsibility of ensuring that new parameters and amendments of existing parameters are thoroughly tested and signed off before effecting them on production.
Finally, the accountability has the responsibility of Logical Access Management on the non-core banking systems

Key Activities

Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers
Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
Provide holistic management of availability that includes people and processes as well as technology
Take actions to achieve reductions in frequency and duration of incidents that impact IT availability
Ensure shortfalls in IT availability are recognized and appropriate corrective actions are identified and progressed
Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
Provide regular reports on availability to the Head of Service Management
Organize and maintain a regular availability review process with both key business and IT representatives
Agree appropriate actions to maintain or improve availability levels
Initiate and coordinate actions required to maintain or improve availability of applications
Act as a coordination point for changes to availability levels of applications when needed
Determine the availability requirements from the business for new or enhanced IT applications
Establish measures and reporting that reflect business, user and IT support requirements with regards to application availability
Participate in Change Control meetings to assess and authorize changes from an availability perspective
Assist in SLA negotiation efforts from an availability capability standpoint
Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
Analyze and review actual availability levels achieved against SLAs and OLAs
Maintain an awareness of technology advancements and best practices that support

Test Management – 10%
Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments

Work closely with Release Analysts
Review releases and assign appropriate release testing tasks
Compiles and Review the Testing Deliverables
Conduct installation procedure tests
Oversee / Review functional, performance, and integration testing results
Coordinate user acceptance testing
Coordinate back out testing
Conduct supporting documentation review
Compile test results
Conduct release test review
Coordinate post release testing
Validate and communicate results of testing activities

Business Liaison – 20%

Single point of contact for one or more business units to represent IT services.
Identify service needs for the Business Units represented to IT
Escalate Business unit service issues to the Service Manager
Communicate service status on service issues to the Business Unit
Assist in SLA negotiation efforts with Business Unit(s)
Report on quality of services rendered to Business Unit(s)

Risk Management – 25%

Build relationship with country Technology Risk and Compliance team and provide support wherever required.
Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area
Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.

People Management – 20%

Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

Education and experience required

Undergraduate or higher in Computer Science or any other Technology related field.
ITIL Managers Certification or Equivalent
Additional professional certifications will be an added advantage
7 years IT experience minimum
Minimum of 3 years’ service management experience
Project management experience
Team Leadership experience

Knowledge and skills

Translate Bus Requirements to Tech Solutions (Solid)
ITIL - Governance Framework (Solid)
Strategic Thinking (Solid)
Negotiation Skills (Solid)
Subject matter expertise (Solid)
Communication Skills (Written and Verbal) (Solid)
Understand the IT service delivery within a corporate environment (Advanced)
Conceptual thinking, ability to analyse, make decision and initiate action (Solid)

Competencies: 

Agile ways of working (Meets all the requirements)
Business Analysis (Meets all the requirements)
Commercial mindset - (Meets all the requirements)
Creative and innovative thinking (Meets all the requirements) more
  • ICT
  • Computer

  • Jonathan Otieno

    5d

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Summary

To develop technical solution and architectures to problems and opportunities presented by Business, considering functional and non-functional aspects of such solutions and utilizing available technology assets.
The role will act as the Solutions architect for major system projects and will provide technical direction and proposals to meet business requirements or cover existing... functionality and designs gap.
Additionally, the role is responsible for maintaining the availability and reliability of IT infrastructure to ensure that IT can effectively meet service targets in accordance with planned business operational objectives; to ensure that proper end to end solution design and functionality is achieved and released into the production environments.

Job Description
Key Accountabilities
Architecture design - 65%

Apply relevant research methodologies, tools, and techniques to gather information effectively and purposefully
Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
Deliver IT architecture and Solution analysis services as per agreed performance contract
Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
Identify and recommend new innovative ways of achieving quality results
Optimize the availability of the IT infrastructure to deliver cost effective improvements that deliver tangible benefits to business units and customers
Provide a range of IT availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
Take actions to achieve reductions in frequency and duration of incidents that impact Infrastructure Services availability
Ensure shortfalls in Infrastructure Services availability are recognized and appropriate corrective actions are identified and progressed
Create and maintain a forward-looking availability plan aimed at improving the overall availability of IT services and infrastructure components to ensure that existing and future availability requirements can be met
Organize and maintain a regular availability review process with both key business and IT representatives
Initiate and coordinate actions required to maintain or improve availability of IT infrastructure.
Act as a coordination point for changes to availability levels of IT infrastructure when needed.
Establish measures and reporting that reflect business, user and IT support requirements with regards to IT Infrastructure availability
Participate in Change Control meetings to assess and authorize changes from an availability perspective
Assist in SLA negotiation efforts from an availability capability standpoint
Define the key targets of availability required for the applications and their components that underpin a new or enhanced IT application as the basis for an SLA agreement
Analyse and review actual availability levels achieved against SLAs and OLAs
Maintain an awareness of technology advancements and best practices that support application availability

Solution Analysis - 20%

Translate documented business requirements into functional and non-functional technical requirements for development/implementation.
Support project management and provide technical oversight on projects to ensure that requirements are in alignment with business strategies and business architecture roadmap/framework
Translate strategic initiatives into delivery-focused change initiatives, while translating business processes and issues into effective conceptual and logical models.
Reviewing development to ensure what is delivered is in line with technical requirements and business intent
Set baseline through introduction of standards and working practices such as coding standards, design principles and tools.
Experimenting by building prototypes, frameworks and foundations to be consumed by the technical team.
Propose and keep a repository of solutions and architectural improvements.
Participating in technology selection and identifying fit for purpose technology solutions.

Business Liaison - 10%

Identify service needs for the Business Units represented to IT
Escalate Business unit service issues to the Service Manager
Communicate service status on service issues to the Business Unit
Assist in SLA negotiation efforts with Business Unit(s)
Report on quality of services rendered to Business Unit(s)

Risk Management - 5%

Build relationship with country Technology Risk and Compliance team and provide support wherever required.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.
Proactively identify solution design & delivery risk & associated mitigating strategies throughout the development / initiative lifecycle
Apply the organization risk & governance frameworks
Ensure solution designs align to the organizations regulatory, compliance & governance frameworks
Proactively involve / engage chapter & guild leads in solution decision making, applying an enterprise-wide lens to product & service development
Deliver on time & on budget (always).

People 10%

Participate in peer & dev team reviews (code, solution, testing etc.) and transfer knowledge and capability across delivery teams for improved solutioning & evolving architectural practices
Work as a high-performance contributor as part of agile delivery teams across the organization & continuously improve skills & knowledge in agile / other practices for successful delivery.
Build & evolve the architectural capability of Delivery teams across the business through active coaching & information / knowledge sharing

Education and experience required

Undergraduate or higher in Computer Science or any other Technology related field.
IT infrastructure planning and operations experience
7 years minimum IT experience
Experience in digital financial services from either Telco or Financial Institution companies.
Experience in solutions development lifecycle management using waterfall, agile & hybrid methodologies.

Subject Matter Expert Qualifications

ITIL Certification.
Any cloud certification.
Network certification – Specialist in Enterprise Design and implementations.
Firewalls, switching and routing certifications
Excellent understanding of Infrastructure.
Minimum of 4 years’ service management experience

Knowledge and skills

Translate Bus Requirements to Tech Solutions
Cloud expertise
ITIL - Governance Framework more
  • ICT
  • Computer
1   
Job Summary
The Bancassurance Officer will assist in execution of the banca sales strategy for insurance products at First Assurance Co. Ltd by focusing on maximizing sales through bank channels. The officer is expected to collaborate with internal stakeholders for efficient relationship managing while ensuring revenue targets are exceeded from the assigned portfolio of bank partners. Other... duties include ensuring regulatory compliance, enhancing market presence, customer satisfaction while going above and beyond in the daily call of duty.
Job Description
 Accountability: Operational Process Support

Cultivate and maintain strong relationships with banking partners to promote bancassurance products.
Collaborate with insurance providers to develop compelling product offerings tailored to customer needs.
Accountable for achieving daily/weekly/annual income targets as cascaded by the line manager.
Establish relationships with key clients or business influencers in the local area.
Implement effective sales strategies to maximize revenue generation and market penetration.
Undertake scheduled trainings to sales staff of assigned banks.
Visits to outlets to ensure correct adherence to processes and procedures.
Timely communication of all changes relating to insurance activities or requirements.
Stakeholder management by working with Banks sales teams to set business direction and ways of conducting insurance business.
Working with compliance team to ensure all regulatory matters are adhered to.
Delight clients with excellent service and assist them efficiently by sending relevant documentation and attending to any queries or related issues they may have timeously.
Offer all relevant and up to date information regarding the product offered to assist the client to make the most informed choice, such as explaining the types of cover that is offered and what the benefits and features are on the product.
Retain existing and attract new customers by providing customer service through living Absa way.
Drive growth in Bancassurance business within their regions.
Prospect and market various First Assurance products to prospective Banks’ clients and advice customers on the adequacy of cover requested for in relation to the policies available.
Carry out market research, customer data mining and segmentation and provide customer feedback to Bancassurance Manager for the development of new products and enhancement of existing ones to suite the various market segments.
To facilitate timely issuance of relevant documents
Ensure that all queries on technical insurance issues from customers and branch staff are addressed promptly while providing technical guidance.
Premium collection and remittance. 
Onboard new bank partners through prospecting and creation of new relations.

Education and Experience Required:

University Degree preferably in a business field from a recognized University.
 Over 5 years in insurance sales, 3 years of which must be in Bancassurance sales. 
Must have underwriting experience.

Professional qualifications 

ACII, Diploma in Insurance (UK) or
AIIK, Diploma in Insurance (Kenya) or with good progress in either. more
  • Insurance

  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Summary
To support the Underwriting Manager by providing operational support in the Underwriting Department processes. To assist in evaluating and accepting risk as per the set underwriting guidelines and provide support to the underwriters.
Job Description
 Accountability: Operational Process Support

Attend to customer's and intermediaries’ questions.
Reconciliation of clients’... accounts department.
Follow up on renewals. 
Processing policy documents for new businesses
Invite and dispatch renewal notices. 
 Issue endorsements. i.e. renewal, additions, and deletions.
 Issue motor certificates, marine certificates, and yellow cards
 Assist to Process Loss ratio reports and review accounts performance.
 Assist the claims department by providing the required documents and details within the prescribed TATs.
 Ensure retention of existing accounts
Adhere to the debt management guidelines.

Education and Experience Required:

Bachelor of Commerce (Insurance Option) degree, or a related business degree, from a reputable university. 
At least one year experience in a busy underwriting department more
  • Insurance

  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

  • viber nilto

    35
    4w

    BirthCertificates, University Degrees,Diplomas,Visas,Marriage bank statement Certificates,Divorce Papers We work for any country in the world, to... coordinate Diplomas, Any documents etc .Passport ID DL SSN IELTS,TOEFL,ESOL,CHSK VISA ( Prnt best pro Banknotes dollar , euro. Pounds etc)
    Email ( lifiben@gmail.com )
    TEXT/CALL/WHATSAPP: 951-254-2452     more

Job Summary
To support the Underwriting Manager by providing operational support in the Underwriting Department processes.

To assist in evaluating and accepting risk as per the set underwriting guidelines and provide support to the underwriters.
Job Description
Accountability: Operational Process Support

Attend to customer's and intermediaries’ questions.
Reconciliation of clients’... accounts department.
Follow up on renewals. 
Processing policy documents for new businesses
Invite and dispatch renewal notices. 
Issue endorsements. i.e. renewal, additions, and deletions.
Issue motor certificates, marine certificates, and yellow cards
Assist to Process Loss ratio reports and review accounts performance.
Assist the claims department by providing the required documents and details within the prescribed TATs.
Ensure retention of existing accounts
Adhere to the debt management guidelines.

Education and Experience Required:

Bachelor of Commerce (Insurance Option) degree, or a related business degree, from a reputable university. 
At least one year experience in a busy underwriting department more
  • Insurance
1   

  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Summary

Facilitate the generation of revenue and assist the business strategic priorities in close working relationship with Corporate & Investment Banking stakeholders.
Support the Credit leadership in management of impairment and other losses to ensure these are within agreed budgets / forecasts.
Improving the control and governance environment for risk activities.
A credit... professional acting as credit expert to the relationship team and the conduit to the Credit Risk function for sanctioning purposes.
Improve and deepen understanding of our clients needs through joint client visits with the assigned portfolio Relationship Managers.
Responsible for developing practical and appropriate credit solutions (i.e. lending structures) through understanding customers’ needs.
Delivering high quality and consistent, credit applications and making sound recommendations.
Monitor and control accounts within designated portfolios to ensure early detection of signs of credit deterioration and taking appropriate actions.
Maintain integrity of Commercial Credit Risk System (CCRS) data ensuring customer is accurately updated.
Regularly maintain and update Early Warning Status (EWL) and related strategy sheets for clients classified under these buckets.
Responsible for championing Credit policy issues to the designated portfolio and relationship teams through attendance of industry and portfolio meetings.
Responsible for efficient use of Bank capital by challenging pricing of facilities within their portfolio and ensuring borrowings to customers meet the minimum required return for the bank.
Ensuring Risk Key performance measures are captured correctly and in a timely manner to aid in performance management and decision making.

Job Description
Key Accountabilities
Understanding Credit/ Solutions Development – 35%

Assessment of credit proposals through analysis of Business and Credit risks associated with the provision of the bank’s products and services to the customer.
Facilitate the generation of revenue and support business growth through development of high-quality credit solutions aimed obtaining fast credit approval from Sanctioning teams.
Ability to undertake sector and industry analysis to guide the bank in strategy formulation and areas of focus for lending and application of the same within designated portfolio.

The Credit Process – 35%

Preparation Credit proposals using the CCRS with relevant supporting documentation and recommendations to Credit managers for Sanction.
Liaise directly with the Absa Africa Credit Team (BACT) sanctioning office for all credits that are outside local Risk Team discretion.
Attend customer meetings with the Relationship Manager where credit related issues are to be discussed/ resolved.
Support the timely preparation of facility letters through preparation of accurate Facility Letter Aide Memoirs (FLAM) and ensuring all proposed conditions of sanction, covenants and internal risk triggers are correctly and accurately captured.
Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.
Ensure efficient management of capital by ensuring. Where facility letters are not accepted within set timelines, facilities are cancelled from CCRS.

Portfolio Management- Monitoring and Control – 20%

Responsible for reviewing and analyzing financial information produced by customers against set Credit triggers and financial covenants.
Monitor and Control quality of portfolio using agreed triggers. Reviewing and engaging Sanctioners on deteriorating trends and trigger events if they give cause for concern, advising the Relationship Manager simultaneously.
Recognize and control potential lending fraud risk through robust operational risk and control management.

Staff Management – 10%

Support the Team Leaders in delivering effective performance development for Corporate Credit Managers Assistants (CCMAs) within the team.
Drive proactive application of Absa values both personally and throughout the team.
Coach and support colleagues within the Team

Qualifications
Technical Competencies

Bachelor’s degree or equivalent and/or the ACIB
Knowledge of credit analysis techniques
Accreditation on use of the Commercial Credit Risk system would be an added advantage
Proven experience in a Credit role at a junior management level gained within banking industry or a blue-chip financial organisation
Excellent understanding of credit and associated risks
Experienced user of Commercial Credit Risk System (CCRS) or a similar system to analyse, monitor and report on credit applications.
Good interpersonal skills that have been proven in a Business or Credit environment at a management level

Knowledge & Skills

Knowledge of lending fundamentals, credit procedures and processes as laid out in the Absa Africa Wholesale Credit Risk Standards.
Products and services frequently used by customers 
Knowledge of Commercial Credit Risk System and other relevant bank systems.
Awareness of legislation affecting the Bank and customers having the highest regard for confidentiality.
A fair understanding of current issues including macro and micro economic environment.
Analytical skills
Communication and presentation skills
Negotiation skills
Inter-personal skills
Report writing skills more
  • Finance
  • Accounting
  • Audit
Job Summary
To ensure the payment processing operations in the Finance departments are done in a seamless manner.
Job Description
Key Accountabilities

Daily and timely claims payments processing in the Premia and the banking system.
Periodical Reinsurance payments processing.
Non-Insurance Payments processing in a timely manner.
Commission and Refund payments processing in a timely... manner.
Preparation of the Monthly Bank reconciliations.
Support the department with any other allocated departmental roles.

Education and Experience Required

Business related bachelor’s degree.
At least CPA section 1 qualification.
Proven experience with at least 1 year experience in similar function.
Receipting, payment processing and bank reconciliations skills.
Able to deliver objectives set.
Skillful co-ordination in working across a wide range of stakeholders within and outside the organization.
Excellent written and spoken communications skills.
Good relationship and excellent stakeholder management skills both across teams and upwards throughout organization.
Ability to work under very tight deadlines. more
  • Finance
  • Accounting
  • Audit
1   
Job Summary
To ensure that the operations at the Cash office are ran in a seamless manner, including receipting and petty cash management.
Job Description
Key Accountabilities

Petty Cash management in the head office and disbursement to the branches.
Management of post-dated cheques in accordance with the credit control guidelines.
Timely Mpesa receipting of the premium received via... Mpesa.
Preparation of the Monthly Bank reconciliations.
Daily Direct Bank Receipting of the allocated banks.
Support the department with any other allocated departmental roles.

Education and Experience Required

Business related bachelor’s degree.
At least CPA section 1 qualification.
Proven experience with at least 1 year experience in similar function.
Receipting, payment processing and bank reconciliations skills.
Able to deliver objectives set.
Skillful co-ordination in working across a wide range of stakeholders within and outside the organization.
Excellent written and spoken communications skills.
Good relationship and excellent stakeholder management skills both across teams and upwards throughout organization.
Ability to work under very tight deadlines. more
  • Finance
  • Accounting
  • Audit
1