Job Description


Follow all department policies, procedures and service standards
Develops and maintains a working relationship with the local fire, police, and government agencies and participates in relevant local forums for hotel and tourism safety and security.
Ensures and documents that safety and security training is carried out for all employees and is aware of the Accor... International programs available for safety training, fire drills and crisis management training.
Patrols the hotel on a regular basis and documents activities in accordance with corporate safety and security policies and procedures.
Improves safety and security at the hotel by communicating hazards with department heads and taking appropriate corrective action
Handles complaints, investigates, and thoroughly reports on guest or employee related issues.
Ensures that routines and procedures are in place to keep all hotel entrances and exits are locked and unlocked per hotel policy.
Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to key.
Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized individuals out of the area and prevent theft.
Completes daily security log, including pertinent information from the shift.
Ensures that all potential and real hazards are communicated and taken care of immediately.
Applies hotel regulations, adhering to existing laws and regulations for safety, security and prevention.
Anticipates possible and probable hazards and conditions and corrects them or takes action to prevent them from happening.


Qualifications


Previous experience in a similar capacity
Degree in Criminology or related field
Certificates in CPR, First Aid Management and Basic Fire Fighting
No criminal record more

Scope:                        

Assists the Head Therapist in maintaining the Spa facilities, good quality of service to guests, training spa employees to achieve good standards and selling products effectively. Also conducts therapy treatments and helps/ trains therapists to do therapy treatments effectively.

What you will be doing:


Perform massage and treatments while maintaining the... client's comfort at all times.
Ensure individualized guest service through acknowledging and responding to their needs and expectation.
Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.
Ensure spa operation follows SOP guidelines and regulations.
Handle customer complaints and therapy queries
Actively up sell all the appropriate Spa, retail and fitness services to the guests.
Control the stock and inventory for therapy products and spa consumables.
Confidently recommend and up sell additional treatments to guests.  To try to rebook them wherever possible.
Assists Spa Receptionist with Spa tours when needed.
Assists the Spa Management with marketing and promotions when needed.
Assists the Head Therapist with Stock care and control when needed.
Assists the Receptionists with guest related work when needed.
Responsible for the control of product usage.
Responsible for the AM & PM Therapist checklist
Assists receptionists and spa attendants if they are not busy.
Is present at trainings and participate actively.


Qualifications


Minimum 2-3 years’ Previous experience as a Massage Therapist preferred in a 5* Hotel Property
Certification from an accredited school of Massage, Body and Beauty required
Certification in Aesthetics desired
Experience and certification in one of the Spa disciplines of therapy preferred
Flexible to work during shifts, weekends and holidays
Excellent communication, interpersonal and organizational skills
Proactive in ensuring guest satisfaction
Collaborative and able to build rapport with clients more

Job Description

We are seeking a skilled and professional Beautician to join our team in Nairobi, Kenya. As a Beautician, you will provide a wide range of beauty treatments to our clients, ensuring their satisfaction and well-being.


Perform various beauty treatments including facials, manicures, pedicures, and waxing
Consult with clients to understand their needs and recommend... appropriate treatments
Apply makeup and provide skincare advice tailored to individual client needs
Maintain a clean and hygienic work environment
Stay updated on the latest beauty trends and techniques
Recommend and sell beauty products to clients
Schedule appointments and manage client records
Ensure compliance with all health and safety regulations
Collaborate with other team members to create a positive salon atmosphere


Qualifications


Diploma or certificate in cosmetology or beauty therapy
Minimum 2 years of experience as a beautician or in a related role
Proficiency in various beauty treatments (facials, manicures, pedicures, waxing, etc.)
In-depth knowledge of skincare products and cosmetics
Excellent communication and customer service skills
Strong attention to detail and time management skills
Understanding of current beauty trends and techniques
Knowledge of hygiene and safety standards in the beauty industry
Additional certifications in specialized treatments (e.g., microdermabrasion, chemical peels) are a plus
Ability to work flexible hours, including weekends and evenings
Friendly and professional demeanor with a passion for making clients look and feel their best more

Job Description


Develops new business for the hotel and maintain business relationship with potential and existing accounts. ​
Performs duties within the framework defined by the chain and hotel norms and by internal regulations.​
Ensures the fulfillment of client’s requirement and commitment based on assigned market.​
Maintain accounts, contacts, activities, and business details... within the appropriate software applications.​
Work closely with other departments to ensure all details of the contract were delivered and Guests depart satisfied.
Visit to former existing and potential clients, especially commercial accounts, and follow directions and activities of the team
zparameters, quotes and negotiate prices
Ensure the subordinates are performing their tasks properly and efficiently


Qualifications


Minimum 3 years of experience, preferably in a hotel or travel industry environment.​
Excellent communication Skills (English & Effective people objectives of key stakeholders :  Guest, Owner, Employees and Accor
Experience in preparing Business Cases, usage of online sales Tools, GDS and RFPs' will be an added advantage
Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual.​
Strong interpersonal and problem-solving abilities and to plan with a strong attention to detail.​
Ability to work well under pressure in a fast-paced environment.​
Excellent communication and interpersonal skills.
Effective verbal/written communication in English more

Job Description

Coordinate with clients to understand their event requirements and expectations.
Develop detailed event proposals and timelines based on client needs.
Liaise with internal departments such as catering, housekeeping, and audiovisual teams to ensure smooth event execution.
Manage event budgets, including cost estimation, invoicing, and tracking expenses.
Arrange for equipment... and decor based on event needs, working with vendors and suppliers as required.
Act as the primary point of contact for clients before, during, and after events.
Conduct site visits, showrooms, and pre-event meetings with clients to ensure they are fully briefed on event logistics.
Resolve any client concerns or requests in a timely and professional manner.
Oversee the setup, execution, and breakdown of events.
Ensure that all aspects of the event, from food and beverage services to technical support, run smoothly.
Troubleshoot any issues that arise during the event, making real-time decisions to ensure success.
Conduct post-event evaluations with clients to gather feedback.
Prepare and submit detailed event reports to management.
Ensure all equipment and materials are properly accounted for and returned to storage.
Assist in promoting Gem Forest M Gallery Nairobi's meeting and event spaces to prospective clients.
Participate in sales pitches, networking events, and marketing campaigns.
Maintain and develop strong client relationships to secure repeat business.
Manage event schedules, calendars, and bookings.
Maintain accurate records of all events, including contracts, timelines, and invoices.
Ensure compliance with health and safety regulations during events.

Qualifications

Bachelor’s degree in Hospitality Management, Event Planning, or a related field.
2-3 years of experience in event planning, hospitality, or related roles, preferably in a luxury hotel environment.
Strong organizational skills with the ability to manage multiple events simultaneously.
Exceptional customer service and communication skills.
Proficient in event management software and Microsoft Office Suite.
Knowledge of audiovisual systems and event technologies.
Budgeting and financial management experience.
Ability to work under pressure and adapt to changing circumstances.
Attention to detail with a creative mindset for event design and presentation.
Team player with strong leadership and negotiation skills.
Excellent time management and problem-solving abilities. more

Job Description

Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
Preparing schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
Conducting regular training sessions with the assigned team in line with the departmental... SOP’s
Evaluating the performance of the assigned team and initiate internal development and promotions
Establishing and updating the outlet’s database of regular guests
Touring the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
Being actively involved in the outlets promotional activities.
Consistently offer professional, friendly and engaging service
Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
Handle guest concerns and react quickly and professionally
To assist in recruiting and training all Outlet Colleagues
Balance operational, administrative and Colleague needs
Attend regularly scheduled departmental meetings
Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
Have full knowledge of all Outlet menus
Assist in managing the departmental budget
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned

Qualifications

Three to five years’ experience in all facets of hotel Food & Beverage operations including a minimum of two years leadership experience in a luxury hotel environment is required
Strong knowledge of wine and fine dining service is required
At least 1 year’s international experience in a luxury hotel environment is preferred
A degree in Hospitality Management or Restaurant Management is preferred
Proven ability to focus attention on guest needs, remaining calm and courteous at all times in a demanding and fast paced environment is required
Proven strong supervisory/leadership skills and the ability to meet high levels of service excellence
Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
Strong communication and organizational skills are required
Excellent organizational skills with ability to prioritize and multi-task is required
Knowledge of Delphi, Micros POS Systems and MS Office applications are required more

Job Description
Based out of in our hotel M Gallery in Nairobi and reporting to the Regional Procurement Director Customer Care & Center of excellence Luxury & Lifestyle, the Country Director of Procurement will play a key role in delivering on Accor’s value proposition to hotels owners and shareholders. Responsibilities and essential job functions include but are not limited to the... following:
Key Responsibilities:

Lead the Kenya cluster procurement (including 9 hotels) across a wide range of direct and indirect categories for approximately ~$30 M in annual spend
Develop multi-year enterprise sourcing strategies and value roadmap in collaboration with senior business stakeholders to deliver minimum $3M in incremental procurement value over 3 years
Develop and maintain strong relationships with owners, business units and internal stakeholder groups by continually demonstrating value and breaking down barriers to effective sourcing through polished executive influencing and relationship-building skills
Execute sourcing projects as defined within the portfolio strategy:

Define project goals, timelines, roles and responsibilities, and an overall project management cadence
Apply contemporary methods and innovative approaches, such as total cost of ownership, e-Auctions, should-cost models
Develop comprehensive implementation and communication plans with stakeholders and end users
Ensure involvement of all organizations and individuals impacted
Quantify and document results


Develop and skillfully execute negotiation strategies to achieve desired, pre-agreed outcomes
Develop and deploy standard reporting for key stakeholders that gages satisfaction, engagement and performance against sourcing activities, upcoming contract expirations, supplier performance issues, and other key information
Provide stewardship of strategic sourcing policy as well as solution compliance and adoption throughout the organization
Assess existing Purchasing Operations processes and make rapid recommendations for improvement to assure resources and time spend on areas of highest ROI
Implement CSR solutions

Qualifications

Bachelor’s degree in business administration, CIPS, Operations Management, Business Process Management, Analytics, Information Technology, or equivalent experience
7+ years of experience in strategic sourcing, management consulting, advisory or professional services role with a demonstrated track record of results and increasing level of responsibility
A strong drive for people management and change management with high degree of resilience and self-motivation
Adaptive to fast paced, constantly changing environments and ability to work as part of a global team to collaborate across geographic and organizational boundaries to deliver better business results and share best practices
Expertise in strategic sourcing and leading multi-category sourcing teams for direct and/or indirect spend
Expertise in negotiations and contracting including e-sourcing, should-cost models, leveraged agreements, multi-year contracts, complex terms and conditions, performance incentives, and management of corporate risk
Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences
Strong orientation to team leadership, coaching, collaboration, and positive communication
Demonstrating strong working knowledge of Microsoft Office (Excel, Word, Outlook, etc.) software

Additional Preferences:

CIPS MBA
Retail, Hospitality, FMCG, Group Purchasing Organization (GPO) or Consulting industry experience more

Job Description
Based out of in our hotel MGallery in Nairobi and reporting to the Country Procurement director, this role will be key in delivering on Accor’s value proposition to owners and shareholders. Responsibilities and essential job functions include but are not limited to the following:
Key Responsibilities:

Support Country procurement director on leading category strategy... development and value creation across a wide range of direct and indirect categories for approximately ~$30M in annual spend across 9 managed properties.
Execute a multi-year value enhancement strategy in collaboration with senior business stakeholders to deliver significant incremental procurement value to the properties.
Develop and maintain strong relationships with the hotels, the Accor corporate hub and preferred suppliers through executive level influencing, strategic communication and relationship-building skills.
Execute sourcing projects as defined within the portfolio strategy: Define project goals, timelines, roles and responsibilities, and an overall project management cadence.
Drive value by leveraging data analytics and innovative sourcing approaches, such as total cost of ownership, e-Auctions
Develop comprehensive implementation and communication plans with stakeholders and end users
Develop and skillfully execute negotiation strategies to achieve desired, pre-agreed outcomes
Develop and deploy standard reporting for key stakeholders that gages satisfaction, engagement and performance against sourcing activities, upcoming contract expirations, supplier performance issues, and other key information

Qualifications

Bachelor's degree in a relevant discipline
5+ years of experience in one or more of the following areas: supply chain management / procurement, management consulting, advisory or professional services role with a demonstrated track record of results and driving continuous improvement
Experience with people management and organizational change management
Demonstrated experience in strategic sourcing, category management, and leading multi-category sourcing areas for direct and/or indirect spend
Expertise in negotiations and contracting: including e-sourcing, should-cost models, leveraged agreements, multi-year contracts, complex terms and conditions, performance incentives, and management of corporate risk
Experience with data analytics, including developing a procurement spend report, developing performance scorecards, and KPI reporting.
Excellent communication skills, including written, verbal and presentation skills; comfortable and credible with both internal stakeholders and external audiences
Strong orientation to team leadership, coaching, collaboration, and positive communication
Demonstrating strong working knowledge of Microsoft Office (Excel, Word, Outlook, etc.) software

Additional Information
Should be eligible to live and work in Kenya. more