Role purpose


Execution of the best-in-class service through effectively managing customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization


Key responsibilities and tasks


Interact with customers (directly and via sales team members). 
Orchestrate the service relationship, acting as primary contact for... assigned customer accounts 
Seek customer feedback to track satisfaction level and identify solutions to improve experience 
Receive, address & resolve any immediately addressable customer requests from customers and sales team members via structured communication (phone, email) e.g., order management - order entry, status check; order fulfillment – scheduling, ad-hoc – product returns.
Receive, document & resolve Quality & Service complaints (make records and close the cases timely etc..). 
Influence Order in-take and delivery timing to achieve financial targets 
Manage internal communication and alignment with various stakeholders like Customer facing squads, Commercial Operations, Supply Chain & Distribution and other support function teams like Finance and credit etc.
Provide overall business updates & reports and customer account info (e.g., availability dates, delivery scheduling, targets, progress reports) 
Ensure customer prioritization, delivery forecast targets and support product allocation management and reflect that in the SAP ERP System.
Conduct training sessions and influence customers to adopt new processes, tools, and systems 
Identify and implement improvements in operational efficiency, customer experience, etc. through continuous improvements with system automation, system & process improvements and/or enhancements.
Price Master Data management: Price confirmation on SAP with the Commercial Agreements team. 
Ensuring prices & discounts applied are compliant with the defined Price lists, payments terms & defined Market Funding Programs.
Customer Master Data Management: Receive requests from commercial team, validate, document and submit to Master Data Teams for proper accounts creation & maintenance.
Creation of new accounts on Salesforce and ensure maintenance of correct customer information in the system. 
Data analysis to generate weekly & Monthly report outs for squads to internal stakeholders – Commercial, Production, Planning, Finance, Supply Chain, Marketing & Quality departments on performance tracking, order status, open order and supply risks.
Audit & compliance: Adherence to Global Guidelines and local policies to mitigate risks, Preparation & resolutions. Checks & balance between CS, Fin & CA (Pricing, customers, products)
Participate in customer service-related projects or initiatives, providing input and expertise to drive positive customer experiences and business growth
Attend to any other duties assigned in line with job expectations


Key Working Relations: 


Reports to SCM Operations Lead
Supply Chain Operations Planner
Customers/Customer Facing Units
Country / country group leadership team, Commercial (incl. customer squads), Marketing, Regulatory, Finance & Controlling teams
Country SCM/CS team
Regional Planning, Distribution, Customer Service, Data and Digital and other regional mission teams
Site logistics/plant planners, Quality teams, HSE and Procurement
Commercial Agreements 


Experience, Skills and Qualifications


BS/BA/Bcom in Business / Supply Chain Management, or related fields required; MS/MBA preferred 
5 years of operational experience in Customer Service, Commercial, Logistics, Supply Chain & Administration, incl. managing teams (Strong domain knowledge in agriculture preferred)
Key competencies: customer focus, strategic mindset, results orientation, collaboration, agility, conflict management, decision making, strong communication, interpersonal, negotiation, relationship management skills
Knowledge of IT systems and tools, e.g. SAP ERP, Sales Force, EDI preferred
Proficiency in English, Kiswahili, speaking any other Country Language is a preference more

Role purpose

This position will plan, execute, and manage activities related to the manufacturing of commercial Seed Maize at two sites in Kenya.
This will be related to seed processing planning, raw materials acquisition and storage, consumables acquisition, storage and distribution, tolling contracts administration and ensuring that all production processes are followed as per SOP and... guidelines whilst instilling a continuous improvement culture.
The role works closely with the Planning Function, Quality Function and Field Units and reports into the East Africa Production Lead.

Key responsibilities and tasks

Accomplish manufacturing results by scheduling and communicating Production Plans to Tollers; planning, monitoring, and appraising job results; and initiating, coordinating, and enforcing production systems policies, and procedures.
Work closely with In Season Production Planner to schedule the manufacturing of seed, to meet local and export orders, organize and monitors workflow while maintaining all regulatory standards such as KEPHIS, QA/QC, ISTA and QMS certifications.
Maintains workflow by monitoring and upgrading processes, setting processing variables, observing control points and equipment, implementing cost reductions, developing reporting procedures and systems, facilitating corrections to malfunctions within process control points.
Complete production plan by scheduling and assigning consumables, accomplishing work results, establishing priorities, monitoring progress, revising schedules, resolving problems, and reporting results of the processing flow on shift production summaries.
Maintains quality service by establishing and enforcing production standards, receipt of goods and services from vendors, weekly mass balancing as well as participate in monthly stock counts.
Provide manufacturing information by compiling, initiating, sorting, and analyzing production performance records and data, and ensuring raw seed safety.
Create and revise systems and procedures by analyzing operating practices, record-keeping systems, forms of control and implementing change.
Research and negotiate with vendors and suppliers to improve efficiency of processes and reduce unnecessary costs.
Ensure Tollers maintain a safe and clean work environment and that they are fully compliant to all Environment, Health and Safety legal and Bayer EHS policies and procedures.
Key account relations management and thereby, maintain working relationship with Tollers and Suppliers by following and enforcing the terms of existing contracts as well as QMS (ISO 9001) systems.
Demonstrate knowledge of and adherence to Bayer’s Health, Safety, Environment (HSE) and Quality Assurance/Quality Control (QA/QC) standards.
Participate and prepare to lead Daily Direction Settings (DDS) meetings for the sites.
Understanding of onePSS implementation methodology, Lean content, Six Sigma, 5S and change management approach to successfully sustain implementation at manufacturing sites.
Act as an SME (Subject Matter Expert) in lean practices and facilitate the continuous improvement journey along the Seed Supply Chain.
 Resolve manufacturing defects by analyzing data, investigating issues, identifying solutions, and implementing and/or recommending action.

Experience, Skills and Qualifications

 Bachelor’s Degree in, Engineering (Industrial; Mechanical, Agriculture, Chemical).
At least 5 years of experience in a manufacturing environment.
 Prior experience in agricultural or seed industry is an added advantage.
Seed production, handling, or processing of Seed is important but not a must.
SAP & MS Office packages
Have good relationship and networking skills.
Results orientated and demonstrated ability to build high performance culture. more

Role purpose

Define sub-regional strategic and operational GTM plans to enable countries to deliver tailored solutions on country level.
Enable countries to activate their go-to-market strategies and ensure a successful introduction of biotech technology in EAF
Propose a GTM strategy for given cluster of countries to the GTM strategy lead, meeting customer needs.
Accountable for developing... and implementing relevant crop Go-To-Market (GtM) strategies and campaigns for key farmer and channel segments with the view to achieve sustainable profitability and market share consistent with the KPI’s, by satisfying current and future customer needs through tailored solutions in East Africa (EA)
Enable East Africa (EA) to execute effectively on their go-to-market strategies.
Represent Customer Marketing in the leadership team of East Africa

Key responsibilities and tasks

Define what products/ solutions are needed to achieve crop strategies, and coordinated with Segment/ Project management to ensure availability of such products/ solutions
Created value proposition of products and solutions based on input from (customer) Marketing teams on country level and ensure that there are clear bridges to the Campaign Activation Team
Coordinate the portfolio review annually conjointly with the CP Champion Lead for Africa, coordinating rituals locally in EAF with clear local portfolio analysis (Strategic Guidance ABCD Model)
Design and follow-up on actionable territory plans to enable consistent and effective execution across countries
Analyze the sub-regional crop market, macro-trends and competitor strategies to identify new business opportunities based upon unmet needs of current and new customers, including partners in the food value chain.
Lead, prepare and manage sub-regional GTM meetings, contribute to the definition of regional Must Win Battles (MWBs) and Objective Key Results (OKR´s)
Coordinate and manage the strategy integration and tactical activation in EAF across MD, GTM, Campaign Activation and Commercial Steward and implement the GTM planning calendar for EAF
Develop & implement short, mid and long term integrated Go to Market (GtM) strategies and campaigns for relevant crops, adapting GTM strategies to EA key customer segment needs and requirements.
Ensure that GtM strategies are effectively executed through tactical marketing plans based on customer segmentation
Collaborate with business intelligence and customer insight team to generate necessary customer insight to develop customer centric GtM strategies and aligned campaigns
Ensure efficient implementation of key Stewardship measures as part of the tailored crop solution and GtM strategy
Collaborate with internal and external partners to effectively ensure the development and implementation of GtM strategies
Identify new and innovative (disruptive) ways along with cluster teams to drive and grow the business in EA

Experience, Skills and Qualifications

Degree in Agronomy, Agriculture or Business Administration.
Minimum 5 to10 year’ experience in marketing and/ or sales.
Solid knowledge of agricultural systems and farm agronomy with relevance for the region.
Ability to develop and apply meaningful customer segments based on deep understanding of customers insights.
Ability to utilize complex data points in order o understand market trends and anticipate future requirements.
Ability to develop, differentiating strategies based on compelling and novel solutions for customer needs
Ability to develop, foster and utilize a broad base of networks at all levels of the organization and across geographies
Ability to drive change in complex and stable organization without disrupting mutual aligned business processes to reach business targets. Ability to develop and integrate grower segment insights/ needs into innovative GtM strategies to expand customer base and grow the business
Ability to collaborate/communicate with and develop internal and external partnerships
Track development of talent more

Key Responsibilities and Tasks

Process export permits and documents for CP, Row Crop finished seeds and Row seed and communicate with broker on customs processing, clearance and onward forwarding of consignments to customers & desired DCs.
Co-ordinate shipment of road, air/ocean freight consignments complying with export regulations and international trade laws.
Support order fulfillment and... transportation cycle in arranging for PVOC where required, ensure timely loading, maintain scheduled departures and track goods from loading point through to delivery to the desired DCs.
Liaise with Order Management on execution of direct export orders and ensure smooth shipment of products from supplying plants to destination countries. Organise dispatch of original documents to customers.
Support Customer Interaction in ensuring customers are promptly updated on status of their orders and advice Supply Planning on any foreseen delays.
To ensure export permits & COOs are promptly processed.
Keep abreast with export regulations and developments and report on any new changes.
Process Payments for government agencies, 3rd party service providers and customs Broker and liaise with Finance dept to ensure payments are done within stipulated timelines.
Ensure exports are done as per the Exports Standard Operating Procedures and maintain accurate Documents (electronic and Hard copy), Goods Inspection, collection and customers receipts to support ISO, internal and other external audits.
Update respective internal databases in SAP for exports goods receipt and Logistics GRVs processing, T&C for HS Code authenticity and PCPB for export permits.
Co-ordinate and monitor export documentation to verify legal compliance to trade laws & ensure LC instructions are fully complied with to avoid penalties and shipment delays.
Liaise with freight forwarders for freight forwarding quotations ensuring total transparency in selection of the most efficient and cost effective transporter/service provider.
Produce bi-weekly updates on export orders, provide feedback on product non-availability and highlight areas likely to affect the monthly export budget.
Support implementation of Supply Chain projects within the Africa supply chain.
Coordinate returns and buy-backs for CP and RC from DCs to supplying plants.
Perform any other duties assigned by the line Manager.

Qualifications, Skills and Competencies

Degree in Supply chain management or a business degree.
5 years’ experience in Supply chain, Imports and Exports or Logistics Management.
Good Knowledge of Kentrade Platform is mandatory
Well versed with Letters of Credit
Good command of English language and ability to communicate effectively.
Proactive and ability to prioritize work
Good knowledge of International Trade, Local Import/Export regulations and Customs Compliance.
Mandatory Computer Literacy
Good knowledge of SAP & Customs systems will be an advantage
Handling of Seed and Agri-input chemicals is an advantage
Ability to work independently.
People management skills. more

Role purpose

Responsible for developing and implementing the East Africa Horticulture Go-to-Market (GtM) strategy and campaigns for key farmer and channel segments with the view to achieving sustainable profitability and market share consistent with the KPI’s, by satisfying current and future customer needs through tailored solutions.
Enable the East Africa team to execute effectively on their... go-to-market strategies.
Identify new Horticulture business opportunities and build strategies to capture them.

Key responsibilities and tasks

Develop & implement short, mid and long-term integrated Go-to-Market (GtM) strategies and campaigns for potatoes & vegetables (including tree crops), in alignment with cluster and regional crop strategies to address customer segment needs and requirements.
Ensure that GtM strategies are effectively implemented through tactical marketing plans based on customer segmentation.
Define product/solution needs to achieve strategies and collaborate with cluster crop teams to ensure availability of such products/solutions. 
Develop value proposition of products and tailored solutions based on collaboration with Market Development, Field Solutions and Sales organizations.
Manage and co-ordinate pricing and market funding strategies as part of the GtM strategy to ensure profitable business growth.
Define & build a portfolio & GtM initiatives aligned with the Smallholder Farmer (SHF) Strategy; supporting SHF Food Chain Partnerships & the SHF CP Optimization Workstream.
Act as the key Customer Marketing contact for East Africa Horticulture, ensuring effective implementation of the GtM strategy.
Analyze market, macro-trends, customer needs and competitor strategies to identify new business opportunities based upon unmet needs of current and new customers.
Collaborate with Business Intelligence and Customer Insight team to generate necessary customer insight to develop customer centric GtM strategies and aligned campaigns.
Collaboratively coordinate a project team to address needs and evaluate GtM strategies for Horticulture.
Ensure dedicated involvement of interfaces in developing tailored solutions on a needed basis (Digital, FS, RS, MD, etc.).
Support efficient implementation of key Stewardship measures as part of the GtM strategy and tailored crop solution.
Collaborate with internal and external partners to ensure the development and effective implementation of GtM strategies.
Contribute to a customer centric and ‘on the ground’ Customer Marketing Team and place customer needs, value proposition and practical implementation central to all decision making.
Identify new and innovative (disruptive) ways to drive and grow the business.
Collaborate, network and connect with Key Accounts, Processors and Traders of horticultural crops.
Develop brand messaging & communication strategy – elevator speech, tagline, campaign themes, proof points, etc. Monitor consistent application of brand messaging throughout the campaign. more

Role Purpose
The Production Research Agronomist role is responsible for executing Production Research Support and Technology Deployment in Bayer Seed Manufacturing across Kenya and other West and Central African countries, ensuring operational excellence, and driving continuous improvement. Building strong partnerships with internal stakeholders across countries and globally to drive reliable,... high quality and cost-effective seed production processes, while speeding up technology adoption to create an operational excellence culture within the region.
Key responsibilities and tasks

Implement Production Research field and plant technologies that provide technical support to the Seed Manufacturing team for improvement of production cost, seed quality and production reliability
Drive Production Research field testing operational excellence efforts within the region
Test and deploy new technologies to drive efficiency and improve data quality within the region
Partner with Production Research counterparts in other word regions to drive alignment and consistency in testing activities
Promote agronomic and technical improvements within regional Production Research team, as well as broader production organization
Support safety/ESH initiatives across production research teams in Africa
Drives operational improvements, metrics tracking and implementation of best practices through team members and along with peers
Being able to influence key stakeholders to ensure successful technology deployment

Experience, Skills and Qualifications

MSc with 3-years or BSc with 5-years’ experience in a relevant Agricultural discipline (agricultural research, plant physiology, plant breeding or related field)
//Must have hands-on experience in design and execution of general, field and laboratory trial setups 
Strong record of innovation and applying new technology.
Knowledge of seed production operations will be beneficial
Experience in working in a team-based environment and capacity to influence within matrixed organizations (relationships and network)
Results driven and capacity to influence within a matrixed organization and across functions
Excellent communication – oral, written, under diverse circumstances and audiences
Willingness to work in field conditions
Basic knowledge of Seed Production, Pest and Disease identification and its control
Results orientation
Driver’s license
Analytical Skills & interpretation skills
Willingness and ability to travel up to 60% of time
Six Sigma or Lean manufacturing expertise more

Role purpose
The Market Development Regional Lead utilizes their expertise in applied field research and agronomic sciences to provide technical leadership to a select geography and crop. This includes execution of the field-testing program which utilizes Research and Development protocols to support key business drivers for all facets of the SSA region -including Seed, Trait, Biologicals, Crop... Protection, and Climate digital tools.
Representing Market Development in the development of the GTM strategy for SSA with clear alignment on the objectives and responsible for driving the implementation within the MD and Sales teams across SSA.
Key responsibilities and tasks

Execution and localization of the MD testing program and trials under farmer conditions to validate the technologies and solutions
Develop and validate field protocols including treatments, site assignments and data to be collected along with ensuring all materials (seed/chemistry) are supplied to field investigator
Responsible for developing data aligned with the GTM strategy to build confidence and competence in our internal sales and marketing organizations, external sellers and customers.
Represent Market Development with the development of the GTM strategy using your expertise to create value added data by the correct positioning of seeds, traits, Biologicals and crop protection for each country and/or region for SSA to create pull at grower and channel partner level.
Collaborate with CCL’s, Country Leads, Digital Lead and Customer Marketing to effectively deliver agronomic support, information and insights throughout the distribution system to enhance the customer experience across all product brands.
Responsible for developing and implementing a product positioning/value add strategy for the region of responsibility.
Responsible support the development and implement the digital strategy for SSA for example Track and Trace, Lead and Advisor.
Responsible to create customer pull through the implementation of the GTM strategy.
Responsible for developing and implementing a sales support strategy for the region of responsibility linked to the GTM strategy and sales KPI’s
Develop, implement, standardize and measure impact of farmer pull initiatives (Boots on Value) with a mindset of continuous improvement and operational excellence.
Drive the safety agenda.
Responsible for the stewardship and adherence to company polices ensuring all conditions of buffers, isolation zones, seed logs, harvest disposition
Leading and developing efficient people and teams within the area of responsibility.
Manage data using internal database systems and prepare summaries as required to meet business needs and packages to support solutions and positioning as required.
Build profile as technical expert in territory.

Experience, Skills and Qualifications

MSc degree in Ag/Life Sciences or related discipline or BSc Degree with a minimum of 5 years’ experience in agricultural research
Superior understanding of crop production which includes relevant crops for the region
Good working knowledge of Crop Protection Industry and Seed Business  
Excellent relationship and team skills
Understanding of strategies and drive the implementation thereof
Understanding of implications of actions on the achievement of BCS short term and long-term objectives
Advanced written, verbal, and presentation skill set  
Excellent organization and time management
Proactive partner with sales to exceed business targets
Fluency in English more

Role Purpose
Delivering innovation by delivering high quality & usable data: To conduct and or oversee field trials in a safe and efficient manner, providing quality data for use in biodossiers, project decision making and transfer of knowledge to Market Development and other Commercial functions (e.g., Sales & Customer Marketing).
Key Responsibilities and Tasks

To carry out allocated trials,... safely, efficiently and to a high standard in order to provide useable data for the process of registration of new and existing active substances/products and determine the validity of proof-of-concept projects.
In collaboration with Agronomic Solutions, create protocols (for relevant disciplines) and provide in season support for peers within the Field Agronomist team.
Actively provide knowledge and observations from field trials on project developments to Agronomic Solutions Manager by updating SCOUT continuously throughout the season.
To be responsible for the maintenance of site equipment to ensure accurate and safe application of chemicals to trial sites and maintain storage facility in a professional manner.
Accurate and prompt use of the trial database (in most cases SCOUT), ensuring data is available within two weeks for Agronomic Solutions and decision making in central functions in order to develop new products as quickly as possible.
To actively participate in training, motivation and safety of temporary employees and all other commercial functions (e.g. Sales, Customer Marketing & Market Development).
To adhere to all applicable safety regulations and procedures to ensure continued compliance with in-country Health & Safety regulations.

Qualifications, Skills and Competencies

University Degree or equivalent in Agriculture, Horticulture or Biological/Data Sciences; with focus on crop protection 
Minimum of 5 years working experience in a similar role.
Knowledge of crops and practical cropping systems as well as experience with field trials and field-testing methodology, including digital.
Excellent human relationship and social competence (teamwork skills) required.
Good networking and communications skills.
Good organization and planning skills to manage complexity.
Flexible and reliable person.
Experience in data science in addition to high competence with IT applications including Microsoft Office and database systems.
Proficient in English language - written and spoken 
Relevant competence certificates for spraying (country specific)
Valid driver’s license
Good networking and communications skills more

Bayer Ltd, a leading multinational company, is opening a position of Administrator of electronic document flow (software “VCHASNO”, “MEDoc”, “Art- Zvit”)
Major tasks and responsibilities: 
- Administration of databases "Vchasno", “Art-Zvit” and "MEDoc"
- Support and development new technical tasks for integration with SAP (P4S/P08)
- Input changes into the organization of storage of electronic... documents on the server
- Development/update of procedures for electronic document flow in company
- Providing access for users in the systems according to the company's business processes
- Creation of roles, shortcuts, routes and additional parameters for documents
- Conducting trainings for users and partners
- Designing the templates for document flow
- Cooperation with contractors, control and exchange of documents
- Preparation of official letters of companies
- Tracking system updates and informing users about new settings and features

Skills, experience and qualifications: 
- High education (technical) 
- Experience in support of software for using electronic document flow from 1 year 
- Understanding the process of electronic document management:
- regulatory aspects, 
- types of documents and their purpose. 
- the advantage will be the experience of support and work with the service "Vchasno", “Art-Zvit” and "MEDoc"
- level of English pre-intermediate

If you are the person that fulfills the requirements above, please send your CV in English to e-mail: Отправить резюме
Sending your CV to the mentioned E-mail you agree for the processing and usage of your personal data in accordance with the Rules of Confidentiality
Please, note that only the shortlisted candidates will be contacted.


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