Requirements

Bsc in Computer Science or others related core field
Minimum of 2 years experience
Experience with Power BI, Tableau, or similar tools for data virtualization.
  • Data Science
  • Research
General Responsibilities

The Billing Manager is responsible for processing bills for all customer types, within our catchment area markets; quickly learning new systems and processes, being a self-starter, detail-oriented, accountable, analytical, efficient, accurate and multitask;
Responsible for the complete, accurate and timely resolution of all day-to-day tasks and escalated issues.
To... support the goals and objectives of BEDC Electricity Plc.

Activities:

Ensure timely, accurate bills are created and sent to residential and commercial customers of commodity and value-added products;
Provide billing support for residential, small and large commercial customers in multiple states/regions;
Review, investigate and follow up independently on complex operational service requests, issue trackers and emails related to customer correspondence inquiries in a timely, detailed and thorough manner;
Work independently to process tasks and resolve exceptions within target service level agreements (SLAs).
Utilize reporting, and performance metrics to manage risk and ensure tasks are completed within SLA;
Work closely with Regional Heads to meet goals, review exceptions and take appropriate actions;
Troubleshoot and perform root cause analysis to resolve issues and escalate as needed;
Reconciliation of correspondence in case of discrepancies and preparation of reports as needed;
Identify gaps and help to execute process improvements;
Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned;
Any other duties as may be assigned to you by your manager.

Accountabilities:

Reports on monthly consumption, bills, accepts, rejects, payments, adjustments and invoice settlements.
Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window).
Ensure that the monitoring and exception reports are run daily to investigate and resolve issues quickly.
Context: The job requires collaboration with other departments and understanding of processes. The job exists in an Electricity Distribution Company.

Qualifications / Experience / Skills

Qualifications:

Bachelor's degree in any of the following disciplines - Computer Science, Engineering, or other related disciplines.
A postgraduate Degree is preferred.

Experience:

Minimum of 2 years of problem-solving, issue resolution or other relevant experience required; 4+ years preferred;
Prior experience in the deregulated electricity sector, is preferred;
Prior experience in billing, operational exception handling and/or project management is a plus.

Skills:

Strong knowledge of Microsoft Office (Word, Excel, Outlook, etc.);
Advanced knowledge of Microsoft Excel - pivot tables, VLOOKUP, macros, etc., preferred;
Knowledge of third-party billing systems, specifically iSigma, Customer Care & Billing (CC&B), and Thunderhead is preferred;
SQL query language is a plus
The ability to quickly learn new systems and processes, be a self-starter, detail-oriented, accountable, analytical, efficient, accurate and be able to multi-task;
Must be a dependable team player and be willing to work flexible and extended hours, if required;
Must be detail oriented with an ability to identify a pattern in a problem, conduct research, coordinate with the appropriate back-end teams to solve operational
problems and deliver solutions to customer inquiries;
Strong problem-solving and decision-making skills;
Technical aptitude with the ability to understand new tools and data;
Strong time management and organizational skills;
Ability to manage multiple tasks/projects and ensure their timely completion;
Ability to maintain the balance of new daily work and pending work to ensure accurate and timely resolution of all work assigned;
Ability to adapt to constant change;
Excellent written and verbal skills.
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  • Data Science
  • Research
General Responsibilities

This role requires the candidate to provide periodic reports and also ensure that data is well backed up to mitigate against data loss.
Also, to ensure files received from all business units are well scrutinized before final upload on the billing systems and escalate exceptions to the Line Manager.

Activities:

Assist, Identity and analyses all potential revenue... leakages from customer metering,
Distribution Transformer and feeders and proffer strategies to eliminate such.
Collate and interpret data, analyzing results using statistical techniques and providing ongoing reports, drawing inferences and presenting observations to the business to guide business decisions and ensure operational efficiency.
Assist with detecting areas of high financial leakages and design appropriate strategies to block the leakages
Identifying, analyzing, and interpreting collection/billing efficiency, through the generation of delinquent customers based on historical performance
Perform assurance test on energy shared across feeders, DTs, Business Units and Undertakings
Develop Business Intelligence tools that help drive and monitor collection activities
Generates commercial/financial periodic reports (daily, weekly and monthly) such as collection analysis reports, adjustment reports, maintenance reports etc.
Ensure compliance with reporting standards as required by the Performance
Management Team within the Head Office
Establish and maintain relationships with key internal stakeholders
Design actionable reports to improve cash collection drive and boost performance
Provide general support to the Billing Manager as may be required.
Comply with Quality Management System / Occupational Health & System
Requirements including objectives and applicable regulations relating to assigned jobs;
Any other duties as may be assigned to you by your manager.

Accountabilities:

Reports on daily consumption, bills, accepts, rejects, payments, adjustments and invoice settlements.
Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window).
Ensure that the monitoring and exception reports are run daily to investigate and resolve issues quickly.
Context: The job requires collaboration with other departments and understanding of processes. The job exists in an Electricity Distribution Company.

Qualifications / Experience / Skills

Qualifications:

Bachelor's Degree in any of the following disciplines - Computer Science, Engineering, or other related disciplines.
2 - 3 years of relevant work experience, from the related sector with a demonstrable understanding of data analytics.

Experience:

Experience with Microsoft Access, Oracle DB, My SQL
MIS experience is an added advantage
Billing operations knowledge will be an added advantage.
Highly analytical.

Skills:

Billing Operations
System Engineering
Data Gathering and Analysis
Electricity Regulations and Policies.
Management Information Systems (MIS).
Communication and Interpersonal Relations
Supervisory / Managerial Skills
Problem-Solving and Decision Making
Managing Resources
Business Focus.
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  • Data Science
  • Research
Responsibilities

Develop high level and long-term metering optimization strategy and plan in accordance to regulatory standards, company policy and ATC&C losses considerations.
Provide technical and commercial leadership required to manage and safeguard all metering investments within BEDC Franchise and assets
Responsible for metering activities across BEDC franchise - Oversee all metering... Planning, Projects, Calibrations and Investigations.
Specifies and monitors metering equipment standards in accordance with regulatory requirements and company standards for approval for use within BEDC franchise area.
Oversees and specifies meter asset needs and assist in system design for both new, up-grades and meter replacements for all category of customers.
Oversees and validates new or up-dated equipment specifications from recognized / approved metering equipment vendors.
Liaises with metering vendors to ensure regulatory and company standards and requirements are met in the design and supply of metering equipment.
Oversees and stewardship of smart meter roll-out: working with suppliers to ensure a successful meter rollout to all customers category.
Oversees maintenance instructions and spares necessary for the operation of equipment.
Supporting the realization of consumer benefits and return on investments in smart metering rollouts.
Designs and planning of Metering Services processes for the Department.
Oversees the Commissioning of new HT MD metering installations.
Designs and oversees a system to prevent, detect and recover energy losses attributable to the interference with metering installations perpetrated by fraudulent customers.
Oversees the collation, analysis, vetting and preparation of BEDC monthly Grid Energy meter readings from all the trading point meters across the 8 regions.
Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
Contribute to the development of the Department budget and monitor and control the budget to ensure that expenditure does not exceed agreed limits.
Carry out any other duties as requested by the MD/ CEO of the company.

Education:

First Degree in any relevant technical discipline.
Professional membership or certification in NSE and/or COREN or equivalent international certification

Years of Experience:

Minimum of 10 years cognate experience in a similar role including in managing major metering projects, Advanced Metering Infrastructure (AMI), Energy accounting with 5 years been spent at a supervisory level. (Expatriate experience will be a distinct advantage)
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  • Engineering
  • Technical
Job Description

The Individual will be responsible in establishing a safe workplace according to legal standards and fostering a culture of attention to health and safety practices.

Requirements

Candidates should possess a Bachelor's Degree qualification with at least 1 year work experience.
  • Safety and Environment
  • HSE