ROLE OVERVIEW


We are seeking a seasoned and strategic General Manager to oversee daily operations and long-term estate development. This role requires a hands-on, high-integrity leader with strong operational finesse, project management skills, and a proven track record in luxury hospitality. The GM will be responsible for curating outstanding guest experiences, managing multidisciplinary... teams, ensuring operational efficiency, and spearheading property improvement initiatives.


KEY RESPONSIBILITIES

Property & Operations Oversight


Lead day-to-day operations across all departments: F&B, housekeeping, front office, maintenance, and guest services.
Maintain high standards of luxury, privacy, and guest satisfaction.
Implement preventive maintenance plans and ensure all facilities are functional, well-maintained, and guest-ready.
Ensure compliance with all hygiene, health, safety, and environmental policies.


Guest Experience Management


Personally hosts VIP and return guests, creating memorable, relationship-driven experiences.
Lead the team in anticipating guest needs and exceeding expectations through service personalization and discretion.
Manage arrival briefings, guest check-ins, and check-outs to ensure seamless experiences.
Oversee guest feedback collection and continuous service refinement.


Financial & Administrative Management


Prepare and manage budgets, ensuring cost controls and alignment with profitability targets.
Oversee procurement and accurate inventory control of consumables, beverages, maintenance supplies, and décor.
Ensure proper billing, expense reporting, and financial documentation.


Project & Estate Development


Oversee all ongoing and future development projects including upgrades, landscaping, structural improvements, and sustainability initiatives.
Coordinate with contractors, consultants, and designers to ensure timely and quality execution of estate works.
Provide strategic guidance on property growth, expansion, or new concepts.


Team Leadership & HR Oversight


Recruit, train, and mentor a high-performing hospitality team aligned to standards.
Ensure departmental accountability, uniform standards, grooming, and code of conduct are consistently enforced.
Lead internal trainings and encourage cross-functional collaboration.


Brand, Sales & Stakeholder Engagement


Work with owners and marketing consultants to uphold and evolve the brand.
Support in positioning the estate as a premier getaway for luxury travelers, private bookings, and small events.
Engage with local tourism partners, vendors, and luxury travel agents.


Requirements

QUALIFICATIONS


Degree or Postgraduate Diploma in Hospitality, Business Administration, or Estate Management.
10+ years in hospitality, with at least 5 years in a General  Manager or multi-property role in a luxury setting.
Proficiency in hotel/estate systems and project coordination tools.
Fluent in English; other languages are an added advantage.


IDEAL CANDIDATE PROFILE


Senior leadership experience in managing boutique hotels, high-end lodges, or private luxury properties.
Operationally hands-on, with deep understanding of hospitality SOPs and a refined service ethos.
Financially savvy, with strong experience in budgeting, procurement, and cost control.
A warm, present host and team mentor; excellent at managing people across departments and cultures.
Strategic thinker with a track record of leading property improvement or expansion projects.
Knowledge of eco-conscious practices and sustainable hospitality operations is a plus. more

Job Overview

We seek a resilient, strategic, and hands-on procurement manager to lead all procurement activities for our luxury hotel in Malindi. This is a high-pressure, dynamic environment requiring a leader who thrives under minimal supervision, demonstrates exceptional stakeholder engagement (including C-suite), and can translate hospitality procurement expertise into tangible business... results. The ideal candidate will have a proven track record in the hotel industry, strong systems experience, and a customer-centric, results-driven approach.

Key Responsibilities


Lead and manage the end-to-end procurement process for all hotel departments, including F&B, Rooms, and Operations, ensuring timely and cost-effective sourcing of goods and services
Develop and implement strategic procurement plans aligned with the hotel’s business objectives, leveraging market analysis and spend data to optimize value and mitigate risks
Oversee and optimize procurement systems and workflows, ensuring process automation, compliance, and transparency 
Build and maintain strong, advantageous relationships with suppliers; negotiate contracts to secure the best terms while ensuring quality and reliability
Serve as the primary procurement contact for senior stakeholders, including the CEO, department heads, and owners, providing clear, data-driven reports and recommendations
Supervise, mentor, and develop the procurement team, fostering a culture of accountability, collaboration, and continuous improvement
Monitor supplier performance, conduct regular evaluations, and resolve disputes to ensure optimal business operations
Collaborate closely with internal departments to accurately forecast demand and align procurement activities with operational needs
Ensure all procurement activities comply with internal policies, regulatory requirements, and sustainability standards
Drive cost-saving initiatives and implement best practices to enhance procurement efficiency and guest experience.
Roll up sleeves and engage directly in ground-level activities as needed to ensure operational continuity and excellence.


Requirements

Required Qualifications & Experience


Bachelor’s degree in Business, Supply Chain, Hospitality Management, or a related field
Minimum 5 years’ experience in procurement within the luxury hotel or hospitality sector, with demonstrable achievements (please highlight in your CV)
Proven experience managing procurement systems and leveraging technology for process improvement.
Strong strategic sourcing, negotiation, and contract management skills.
Demonstrated ability to work under pressure, manage multiple priorities, and deliver results in a fast-paced environment.
Experience supervising teams and driving performance through leadership and example.
Exceptional communication and stakeholder management skills, including experience engaging with senior executives and owners.
Customer engagement mindset with a focus on enhancing guest experience through procurement excellence.
High level of integrity, attention to detail, and analytical capability.
Ability to work independently with minimal supervision and willingness to get hands-on as required. more

Job Description

We are seeking a dynamic and results-oriented Retail Regional Manager to manage, optimize, and develop the economic and commercial performance of a network of retail fuel stations. The successful candidate will be responsible for ensuring financial performance, mitigating operational risks, and enforcing compliance with safety, quality, hygiene, environmental, and brand... standards.

Key Duties and Responsibilities


Maintain and grow profitable sales in the assigned territory, in line with company marketing policies.
Prepare Profit & Loss (P&L) forecasts annually and quarterly for each station.
Calculate working capital requirements for each station as needed.
Analyze each station’s financial performance monthly, including P&L analysis.
Conduct monthly meter dip analysis to monitor fuel losses/gains and enforce supply exclusivity compliance.
Monitor and reconcile cash in hand for all Company-Operated stations; ensure timely banking.
Manage dealership terminations including final account postings and final payments.
Oversee TAR (Technical Audit Reports) management for all stations within the territory.
Monitor HSEQ compliance, station quality, and maintenance; develop and implement corrective action plans.
Recruit, coach, and mentor station dealers.
Propose and coordinate training programs for station staff; ensure 100% participation.
Conduct weekly fuel sales analysis to identify trends and performance gaps.
Monitor and ensure delivery of customer commitments through tools such as Mystery Shopper programs and TMSR; enforce compliance with HSSE, site operations standards, legal, and regulatory requirements.
Prospect for and acquire a minimum of 4 new sites annually.


Requirements


Bachelor’s degree in Business, Marketing, or related field.
Minimum of 1 year of sales-related experience (experience in fuel/retail sector is a plus).
Strong computer proficiency in Excel, Word, and PowerPoint.
Excellent analytical and problem-solving skills.


Working Conditions


Field-intensive role – minimum of 80% time spent at service stations.
24-hour crisis response availability required.
Operates in a competitive and economically challenging environment.
Must be adaptable to rapidly changing product offerings and operational demands.
Works with a variety of products and heterogeneous services. more

Job Summary

We are seeking an experienced Audit & Compliance Officer to execute and support internal audit and compliance functions within our organization. This role will play a critical part in ensuring operational integrity, adherence to statutory and internal policies, and continuous improvement of organizational performance. The successful candidate will support the implementation of the... Internal Audit Plan, conduct reviews and investigations, and deliver actionable recommendations in line with IIA Standards and company frameworks.

Key Responsibilities

Internal Audit


Execute internal audits as per the approved risk-based audit plan.
Prepare and present clear and concise audit reports highlighting key findings and improvement recommendations.
Conduct audit assignments and surprise stock counts across assigned departments.
Assess current accounting procedures, internal controls, and systems, and suggest enhancements.
Maintain comprehensive records of audit activities and follow up on the resolution of identified control gaps.
Conduct special audits and investigations as directed by management.
Support the Audit & Compliance Team Lead in various assigned tasks and responsibilities.


Compliance Review


Perform ongoing reviews of business transactions to ensure compliance with company policies and regulatory requirements.
​Develop and submit periodic compliance review reports with detailed observations and recommendations.


Requirements

Qualifications & Experience


Bachelor’s Degree in Accounting, Finance, Economics, Commerce, or a related field.
3–5 years of relevant experience in audit or risk advisory, preferably in an audit firm or a reputable organization.


Professional Certifications:


Chartered Accountant (CA), or
Certified Internal Auditor (CIA), or
Certified Public Accountant (CPA – Part 1, 2, or 3), or
Association of Chartered Certified Accountants (ACCA).


Skills & Competencies


Proficiency in MS Office and data analytics tools
Strong analytical, problem-solving, and critical thinking skills
Excellent verbal and written communication skills
High attention to detail and professional integrity
Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Strong interpersonal and leadership skills more

Key Responsibilities:


Prepare, file, and reconcile statutory tax obligations including VAT, Excise Duty, and Withholding Tax (WHT) in line with KRA requirements.
Manage monthly tax reconciliations across all tax categories, identify variances, and coordinate resolutions in collaboration with internal teams and tax consultants.
Support in preparing tax schedules, ledger reconciliations,... and other documentation for both internal and external audits.
Ensure accurate and timely input of tax data into accounting systems (SAP, QuickBooks, and Excel) and perform necessary checks for compliance.
Assist in maintaining compliance with IFRS in all tax-related reporting and general ledger entries.
Provide support in insurance handling, especially about tax implications on premiums, claims, and recoveries.
Liaise with KRA, external auditors, and tax consultants on audit matters, assessments, and statutory reviews.
Collaborate with the finance team in overseeing Accounts Payable (AP) and Accounts Receivable (AR) functions, ensuring tax compliance on transactions.


Requirements


Minimum 3 years’ experience in a similar role within an audit firm or manufacturing/FMCG environment.
Certified Public Accountant (CPA) – Part 2 or above.
Solid experience in tax compliance and reconciliation.
Proficiency in SAP, QuickBooks, and advanced Excel skills.
Strong understanding of IFRS, AP, and AR functions.
Analytical mindset with attention to detail and a commitment to accuracy.
Strong organizational skills and ability to meet deadlines under minimal supervision.
Excellent interpersonal and communication skills. more

Key Responsibilities:


Perform daily and monthly bank reconciliations across multiple bank accounts, ensuring all transactions are accurately recorded in the general ledger.
Identify and investigate discrepancies, delays, or errors between bank statements and company records, coordinating with relevant teams to resolve issues promptly.
Prepare reconciliation reports and summaries for... management review and audit purposes.
Monitor cash flow and liaise with the treasury function to ensure sufficient funds for operational requirements.
Assist with month-end and year-end closing activities related to bank accounts.
Collaborate with internal departments, banks, and auditors to support audit activities and compliance requirements.
Maintain and update bank-related documentation, including authorization matrices and bank mandates.
Support implementation and improvement of reconciliation processes, controls, and systems, leveraging SAP, QuickBooks, and Excel.


Requirements

Key Qualifications and Skills:


Minimum 3 years’ experience in bank reconciliation, accounting, or finance roles preferably within FMCG, manufacturing, or similar sectors.
Diploma or degree in Accounting, Finance, or related field. CPA Part 1 or Part 2 is an added advantage.
Strong experience with bank reconciliation processes and resolving complex reconciliation issues.
Proficient in accounting software such as SAP, QuickBooks, and advanced Excel skills.
Strong attention to detail, accuracy, and ability to meet tight deadlines.
Good understanding of internal controls, cash management, and financial reporting standards.
Excellent organizational, analytical, and communication skills.
Experience working in an FMCG environment is highly desirable.
Proactive and dependable with ability to work independently and collaboratively within a team.
Strong problem-solving skills and ability to manage multiple priorities efficiently. more

Job Summary

We are seeking to hire an experienced and strategic Commercial Manager to drive the commercial success of our automotive business. The successful candidate will be responsible for developing and executing commercial strategies, optimizing sales performance, and fostering strong relationships with key stakeholders. Reporting directly to the Managing Director, this role demands a... proactive leader who can enhance revenue growth, market positioning, and operational efficiency across all branches.

Key Responsibilities:


Commercial Strategy & Execution: Develop and implement commercial strategies to drive sales, market expansion, and business growth across all branches.
Sales & Revenue Growth: Oversee sales performance, identify opportunities for revenue optimization, and ensure targets are met.
Branch Performance Management: Monitor and support branch managers to improve operational efficiency, customer satisfaction, and sales targets.
Market & Competitor Analysis: Conduct market research and competitor analysis to identify trends, pricing strategies, and new business opportunities.
Customer Relationship Management: Foster strong relationships with key clients, dealers, suppliers, and partners to enhance brand positioning and customer retention.
Business Development: Identify and pursue new revenue streams, strategic partnerships, and fleet management opportunities to expand market share.
Financial Oversight: Work closely with the finance team to ensure pricing, cost control, and budgeting align with business objectives.
Cross-Functional Collaboration: Coordinate with marketing, operations, and aftersales teams to enhance overall business performance.
Compliance & Risk Management: Ensure all commercial operations comply with industry regulations, company policies, and legal requirements.
Reporting & Insights: Provide regular reports and insights to the Managing Director on sales performance, market trends, and business opportunities


 ​​​​​​​​​​​​​​Requirements


Bachelor's degree in Business, Marketing, Finance, or a related field (MBA is a plus).
Proven experience (5+ years) in a Commercial Manager or senior sales role within the automotive industry.
Strong leadership and people management skills to oversee multiple branches effectively.
Excellent negotiation, communication, and relationship-building abilities.
Data-driven mindset with the ability to analyze financial and market trends.
Strategic thinker with a hands-on approach to driving business growth.
Knowledge of automotive sales, supply chain management more

Job Summary 

We are seeking to hire an experienced and strategic Senior Business Data Analyst to lead data-driven initiatives that shape decision-making across our organization. This pivotal role will involve analyzing complex datasets, developing actionable insights, and working cross-functionally to enhance business performance, drive growth, and support strategic planning efforts.

Key... Responsibilities

Data Management & Analysis


Analyze business performance data and deliver insights to support strategic initiatives.
Interpret data trends to inform forecasting, pricing, customer behavior analysis, and operational efficiency.
Develop and manage SQL queries, data pipelines, and ETL processes to extract and clean data from multiple sources.
Generate accurate and timely sales reports (daily, fortnightly, and monthly) including sales out, stock values, and stock movements.
Ensure accuracy and consistency of business metrics across all reports and analyses.


Reporting & Visualization


Create and maintain dashboards, reports, and visualizations using tools such as Power BI, Tableau, or Looker.
Develop and maintain business intelligence documentation, training materials, and best practice guidelines to support organizational data literacy.


Strategic Communication & Leadership


Present findings and recommendations to senior leadership in a clear, actionable manner.
Mentor junior analysts and support process improvements and standardization of analytics across teams.
Collaborate with cross-functional teams to understand business needs and ensure analytical solutions meet strategic goals.
Identify and implement opportunities for process improvements based on data insights.
Stay abreast of the latest trends and best practices in data analytics and business intelligence.


Requirements


Bachelor’s degree in Finance, Economics, Statistics, Data Science, or a related field.
At least 5 years of experience in business data analytics, business intelligence, or financial modeling—preferably within the Agri-finance or FMCG sectors.
Proficient in Excel, SQL, and data visualization tools (e.g., Power BI, Tableau).
Strong analytical and problem-solving skills.
Excellent communication skills, with the ability to present complex data to non-technical stakeholders. more

Job Overview

Our client in the microfinance is looking for a skilled tele sales representative. The telesales representati is responsible for managing inbound and outbound communication with customers across phone, email, and chat channels. This role ensures customer satisfaction by addressing inquiries, resolving complaints, logging interactions, and providing accurate product and service... information. The representative will also support sales initiatives through upselling and contribute to continuous service improvement through feedback collection.

Key Responsibilities:

Customer Interaction:


Handle inbound and outbound calls to respond to inquiries, provide support, and resolve customer concerns.


Customer Support & Problem Solving:


Address customer complaints with professionalism, ensuring a positive customer experience and timely issue resolution.


Communication & Documentation:


Maintain accurate records of customer interactions using CRM systems while adhering to communication protocols.


Sales & Upselling:


Identify opportunities to promote additional products or services and work toward achieving sales targets.


Performance & Quality Adherence:


Follow approved scripts while maintaining a personable tone, ensuring adherence to performance metrics including resolution time and call quality.


Database Management:


Regularly update and maintain customer data, including contact information and transaction history.


Technical Troubleshooting:


Diagnose and resolve basic technical issues or escalate them to the appropriate department when necessary.


Product & Service Knowledge:


Provide comprehensive information about products and services, including pricing, features, and benefits.


Feedback Collection:


Gather and report customer feedback to help enhance products, services, and overall customer experience.


Requirements

Qualifications & Skills:


Proven experience in a call center or customer service environment preferred
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to multitask and manage time effectively
Familiarity with CRM systems and practices
Sales experience or aptitude is a plus
High school diploma or equivalent; additional certification in customer service is a plus more

Job Overview

Our client in the microfinance is looking for a skilled Call Centre Representative.The Call Center Representative is responsible for managing inbound and outbound communication with customers across phone, email, and chat channels. This role ensures customer satisfaction by addressing inquiries, resolving complaints, logging interactions, and providing accurate product and service... information. The representative will also support sales initiatives through upselling and contribute to continuous service improvement through feedback collection.

Key Responsibilities:

Customer Interaction:


Handle inbound and outbound calls to respond to inquiries, provide support, and resolve customer concerns.


Customer Support & Problem Solving:


Address customer complaints with professionalism, ensuring a positive customer experience and timely issue resolution.


Communication & Documentation:


Maintain accurate records of customer interactions using CRM systems while adhering to communication protocols.


Sales & Upselling:


Identify opportunities to promote additional products or services and work toward achieving sales targets.


Performance & Quality Adherence:


Follow approved scripts while maintaining a personable tone, ensuring adherence to performance metrics including resolution time and call quality.


Database Management:


Regularly update and maintain customer data, including contact information and transaction history.


Technical Troubleshooting:


Diagnose and resolve basic technical issues or escalate them to the appropriate department when necessary.


Product & Service Knowledge:


Provide comprehensive information about products and services, including pricing, features, and benefits.


Feedback Collection:


Gather and report customer feedback to help enhance products, services, and overall customer experience.


Requirements

Qualifications & Skills:


Proven experience in a call center or customer service environment preferred
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to multitask and manage time effectively
Familiarity with CRM systems and practices
Sales experience or aptitude is a plus
High school diploma or equivalent; additional certification in customer service is a plus more