Job Summary:
We are seeking a dedicated billing supervisor to manage and oversee the billing operations within our hospital, ensuring that all inpatient bills are accurate, up-to-date, and compliant with insurance and corporate policies. This role requires a keen eye for detail, strong organizational skills, and the ability to work closely with various departments to ensure smooth and efficient... billing processes.
Key Responsibilities:
Inpatient Billing:

Ensure real-time updates of all inpatient bills in the MED360 system to guarantee the accuracy and completeness of charges for interim and final bills.
Verify that all necessary patient information is obtained at admission and maintained throughout the stay, including admission forms, insurance policy numbers, and cover limits.
Notify NHIF of patient admissions within 24 hours and send pre-authorization forms to insurance companies and corporations promptly.
Communicate with patients about their coverage and handle situations where cover limits are exceeded, ensuring proper documentation and agreements for cash payments.

Discharge and Billing Closure:

Oversee the closing of patient bills at discharge, ensuring all required documents are attached and accurate before dispatch to the Finance Claims Office.
Confirm that all bills include correct charges, completed claim forms, and necessary documentation such as pre-authorization letters, discharge summaries, and case notes.
Ensure claims are within the authorized limits and include relevant smart reports where applicable.

Claims Processing and Dispatch:

Scan and dispatch all outpatient and inpatient bills to the Finance Claims Office within 24 hours of bill closure, following the standard operating procedures (SOPs).
Maintain accurate records of internal dispatch summary reports (IDS) and ensure all documents are acknowledged and sent to the Finance Claims Office.

Reporting and Communication:

Maintain a file of inpatient checklists and send daily status reports on corporate and cash inpatient accounts to the credit control team.
Provide daily updates to insurance companies and corporates regarding potential exceeded cover limits, requesting increases or cash payments as needed.
Submit weekly reports on finalized invoices to Finance Claims and Credit Control.

Discharge Management:

Ensure that discharge procedures, billing authorizations, and claim submissions follow the laid down protocols.
Submit claims and bills to the Finance Claims Office within 24 hours of patient discharge or receipt of outpatient bills.

Teamwork and Leadership:

Ensure adherence to SOPs in inpatient claims management and compliance with insurance company requirements.
Participate in the implementation of projects within the group operations, ensuring billing functions and system reports are accurate and reliable.

Requirements

Education: Degree in Finance or Accounting, or ACCA Part 2/CPA K Part/Sec 2 or higher.
Experience: At least 2 years of accounting experience, preferably in a hospital setting.
Skills: Self-motivated, strong leadership, excellent people skills, honesty, and ethical conduct. more

Job Summary:
Our client is seeking to hire a detail-oriented and proactive credit controller to manage the timely collection of debts, ensuring that cash collection targets and debtor days are met. This role involves handling collections from insurance companies, corporate clients, and individual customers as per their due dates. You will be responsible for dispatching monthly account statements... and reports, enforcing the company's credit policies, and managing client disputes and payment plans.
Key Responsibilities:

Timely Collections: Ensure payments from insurance, corporate, and individual credit customers are collected when due, with a focus on maintaining outstanding balances within 3 months.
Reporting: Dispatch monthly account statements and provide comprehensive collection target reports and weekly status updates. Deliver detailed explanations for any shortfalls in the prior month’s collection targets.
Credit Management: Strictly enforce the company’s credit policies, negotiate payment plans, and handle queries or disputes related to client bills. Advise management on credit offerings and assist in setting up a robust credit control system.
Customer Relations: Maintain regular contact with customers to manage outstanding debts and enforce the company’s credit period policies. Collaborate with the marketing department to resolve credit issues efficiently and monitor changes in payment patterns to prevent debt accumulation.
Account Reconciliation: Actively facilitate the reconciliation process for insurance and corporate accounts, identifying amounts to be collected and potential bad debts. Ensure reconciliations are completed and signed off within 30 days.
Compliance: Ensure all claim transactions align with the company's policies and oversee the claims department to adhere to standard operating procedures.
Leadership and oversight: Supervise the claims and cashier teams, manage day-to-day operations, monitor performance, facilitate communication, and identify training needs to support professional growth.
Receipt Management: Accurately post all collections in the finance system and ensure up-to-date reporting on all revenue, credit status, and debt analysis.

Requirements

A degree in accounting or a diploma with CPA K Part/Sec 1.
At least 2 years of relevant experience, preferably in a hospital setting.
Strong work ethic, proficiency in Excel and Word, and experience with automated accounting systems.
Excellent communication skills in both English and Kiswahili.
Ability to multitask, prioritize, and work independently with sound judgment. more

Job Summary:

We are seeking a skilled and innovative Electrical Engineer to join our client who is in a leading synthetic hair manufacturer industry. The ideal candidate will be responsible for designing, developing, and maintaining electrical systems and components to ensure efficient production and quality control. The Electrical Engineer will work closely with the production team to optimize... manufacturing processes, troubleshoot electrical issues, and ensure compliance with industry standards and safety regulations.

Key Responsibilities:
Design and Development:

Design electrical systems and components for manufacturing processes.
Develop electrical schematics, diagrams, and layouts.
Create and implement innovative solutions to improve production efficiency and product quality.

Maintenance and Troubleshooting:

Perform regular maintenance on electrical systems and equipment.
Diagnose and resolve electrical issues promptly to minimize downtime.
Implement preventive maintenance programs to enhance equipment reliability.

Installation and Testing:

Install, test, and commission new electrical systems and equipment.
Ensure proper functioning of all electrical installations and make adjustments as necessary.
Conduct performance tests to ensure systems meet specifications and safety standards.

Compliance and Safety:

Ensure all electrical systems and practices comply with relevant industry standards and safety regulations.
Conduct safety audits and inspections to identify and mitigate risks.
Develop and enforce electrical safety protocols and procedures.

Collaboration and Support:

Work closely with the production team to optimize manufacturing processes.
Provide technical support and training to maintenance staff and production operators.
Collaborate with other engineers and departments to achieve project goals.

Documentation and Reporting:

Maintain accurate records of electrical designs, installations, and maintenance activities.
Prepare technical reports, manuals, and documentation for reference and compliance.
Provide regular updates to management on project status and electrical system performance.

Requirements

Bachelor’s degree in Electrical Engineering or a related field.
Proven 3-5 years of experience as an Electrical Engineer in a manufacturing environment, preferably in the synthetic hair or related industry.
Strong knowledge of electrical systems, components, and manufacturing processes.
Proficiency in electrical design software (e.g., AutoCAD, SolidWorks Electrical).
Excellent troubleshooting and problem-solving skills.
Strong understanding of safety regulations and standards.
Ability to work collaboratively in a team environment.
Effective communication and interpersonal skills. more

About the job
Duties & Responsibilities:

Participate in field surveys, energy assessments and data collection to inform system design and optimization
Participate in the installation and integration of hybrid energy grids.
Conduct site preparation activities before installations – marking out, excavation, setting out of solar structures, mapping and pegging of powerline routes etc.
Assist... in preparing system layouts with CAD
Perform routine inspections and preventive maintenance tasks on smart grid systems.
Troubleshoot and repair equipment malfunctions.
Collaborate with senior technicians and engineers to resolve technical issues.
Document work performed and system statuses.
Monitor and support the balancing of energy grid flows using the ESIOS
Follow safety protocols and procedures at all times.

Requirements

Participate in field surveys, energy assessments and data collection to inform system design and optimization
Participate in the installation and integration of hybrid energy grids.
Conduct site preparation activities before installations – marking out, excavation, setting out of solar structures, mapping and pegging of powerline routes etc.
Assist in preparing system layouts with CAD
Perform routine inspections and preventive maintenance tasks on smart grid systems.
Troubleshoot and repair equipment malfunctions.
Collaborate with senior technicians and engineers to resolve technical issues.
Document work performed and system statuses.
Monitor and support the balancing of energy grid flows using the ESIOS
Follow safety protocols and procedures at all times. more

Job Summary:
The Welder will be responsible for cutting, shaping, and combining materials to create structures or components according to technical drawings and specifications. The ideal candidate will have a strong understanding of welding techniques, excellent attention to detail, and a commitment to safety.
Key Responsibilities:

Read and interpret blueprints, schematics, and detailed... drawings to determine specifications.
Perform MIG, TIG or stick welding processes to join, fabricate, and repair metal and other weldable materials.
Inspect welds to ensure they meet quality standards and specifications.
Set up, operate, and maintain welding equipment and tools.
Perform routine maintenance on welding equipment and tools.
Collaborate with engineers and other team members to ensure project specifications are met.
Follow safety protocols and procedures to maintain a safe work environment.
Troubleshoot issues and make adjustments as necessary to produce high-quality welds.

Requirements

Diploma or equivalent; technical or vocational training in welding preferred.
Proven experience as a welder, with proficiency in MIG, TIG or stick welding.
Ability to read and interpret blueprints, schematics, and technical drawings.
Strong attention to detail and excellent hand-eye coordination.
Ability to work independently and as part of a team.
Good communication skills and the ability to follow instructions.
Physical stamina and dexterity to perform welding tasks, including lifting heavy objects and working in various positions. more

Job Summary:

We seek a dynamic and experienced HR Manager to join our team in the manufacturing industry.
The HR Manager will oversee all aspects of human resources practices and processes.
This role will support business needs and ensure the proper implementation of company strategy and objectives.

Key Responsibilities:

Recruitment & Staffing:
Develop and implement recruitment... strategies to attract top talent.
Conduct interviews, reference checks, and coordinate job offers.
Manage onboarding processes for new hires.
Employee Relations:
Serve as a point of contact for employee concerns and inquiries.
Promote a positive and inclusive workplace culture.
Resolve employee issues and conflicts in a timely and effective manner.
Performance Management:
Implement performance appraisal systems and provide guidance on performance improvement plans.
Support managers in developing and coaching employees.
Compliance & Policy Management:
Ensure compliance with federal, state, and local employment laws and regulations.
Develop, update, and communicate HR policies and procedures.
Training & Development:
Identify training needs and develop training programs to enhance employee skills.
Coordinate and facilitate training sessions and workshops.
Compensation & Benefits:
Oversee the administration of compensation and benefits programs.
Conduct market research to ensure competitive compensation packages.
HR Metrics & Reporting:
Track and analyze HR metrics to inform decision-making.
Prepare and present reports on HR activities and trends.
Health & Safety:
Promote a safe and healthy work environment.
Ensure compliance with OSHA and other safety regulations.

Requirements
Qualifications:

Bachelor’s degree in Human Resources, or related field.
5+ years of experience in human resources in the manufacturing field, with at least 3 years in a managerial role.
Strong knowledge of HR laws and regulations.
Excellent communication and interpersonal skills.
Ability to handle sensitive and confidential information with discretion.
Proficiency in HR software and Microsoft Office Suite.
Experience in the manufacturing industry is preferred.

Skills & Abilities:

Leadership and management skills.
Problem-solving and conflict-resolution abilities.
Strong organizational and time management skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Strategic thinking and business acumen.
Work Environment:
This position is based in a manufacturing plant and may require occasional long hours
Must be able to work in a non-climate-controlled environment. more

Job Summary:

Our client is looking to hire a food and beverage manager to join our team. In this position, you will take the lead in forecasting, planning, and controlling the ordering of food and beverages for our hospitality property.

Key Responsibilities:

Forecast and execute food and beverage orders
Process customer complaints patiently
Plan alternative recipes for customers with... special dietary needs
Check food and beverage supplies and place orders when needed
Track and order shipments
Communicate and build strong relationships with vendors
Adhere to food, health and safety standards
Plan, hire, train, oversee and manage the members of staff
Oversee and supervise the welcoming of customers
Always strive towards an exceptional customer experience

Requirements

Diploma in Hotel and Hospitality Management or related studies.
4 years of experience in the hospitality industry in a comparable role.
Knowledge of HACCP & FSMS is an added advantage.
Strong interpersonal and communication skills.
Must be a good communicator.
Computer proficient and able to compile reports for top management.
Knowledge in F & B SOP formulation and implementation more

Job Purpose/Mission 

Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards by ensuring that Team Members are prepared and well-informed to deliver to Guests an exceptional experience from check-in through check-out. The Duty Manager is also responsible for managing the first and last... impressions of our guests.

Duties &  Responsibilities

Supervise the activities and the service levels of the Front Desk, Concierge/Porters.
Monitors the Front Office employees to make sure all guests receive prompt and personal recognition
Promote the basic habits of smiling, greeting guests by name and thanking guests.
Ensure that check-in procedures are strictly adhered to and that the correct guest details and charge-out details are obtained from each guest.
Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, inspecting cleanliness/ amenities in VIP rooms and ensuring smooth check-in/check-out
Ensure that all charges are correctly entered on the guest`s bill and that this is up to date at all times.
Ensure that accounts are balanced daily by checking and approving all cashiering paperwork and supervising shift take-over and handover procedures.
Co-ordinate with the Housekeeping and Reservations departments, for all arrivals at the hotel, to ensure that they are handled in an efficient and hospitable manner 
Assist in the monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
Ensure that luggage is delivered to and collected from rooms speedily.
 Ensure that enquiries, messages & bookings are dealt with courteously and efficiently.
Assist in the development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
Review correspondence from guests and incident logs; direct staff according to information obtained.
Resolve guest dissatisfaction by investigating, evaluating, and settling complaints; following up with guests; personally, resolving difficult situations 
Prepare and conduct briefings/meetings.
Ensure sufficient front office supplies always
Conduct daily pre-shifts to communicate activities and /or special information/resolve issues/train staff.
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
During check-in and check-out, meet and greet guests who may be waiting, and offer immediate assistance to avoid any delays to ensure the highest standards of guest care and attention
Ensures all records and documents are maintained as per standards laid down by the management
Ensure that always, all staff in the department are correctly and smartly dressed as per grooming standards.
To hold regular performance appraisals with all junior staff, identifying areas for development and training needs and ensuring that this training is affected.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
To carry out or ensure that regular On-the-Job training is taking place to agreed standards.
Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
Acts as the manager on duty in the hotel when senior managers are not available.
To detect and take action when service or equipment is mall functioning in the department.
To comply with the stipulated house rules
To comply with any statutory and legal requirement for fire, licensing, health and safety.

Requirements

Minimum 3-5 years of supervision/management experience. 
Prior FO supervision/management experience is highly desirable
Superior customer service skills. 
Sound understanding of Hotel operations. 
Proven leadership skills. 
Excellent interpersonal and communication skills. 
Strong written communication and report-writing skills. 
Strong problem-solving, time management and cash management skills. more

Role Statement:

To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.

Key Responsibilities:

Welcoming and greeting guests warmly as they enter, and putting them on  a waiting list as necessary 
Communicating accurate wait times 
Managing the seating arrangement by... allocating guests to tables and getting them seated at the correct table 
Seating guests and distributing menus 
Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over 
Light cleaning around the restaurant (like wiping down menus and tables)
Engaging with guests to ensure they’re happy with meals, drinks and the overall service 
Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager 
Answering phone calls and taking reservations 
Mastering all Menus to be able to assist with any guest queries
Listening to and answering guest questions, concerns and enquiries 
Confirming the correct meal plan for guests entering the restaurant
Taking orders, posting bills and serving guests 
Following up with delayed orders with the Kitchen staff 
Taking care of the kids and young children for safety and orderliness in the restaurant.
Providing great customer service 
Perform any other duties as assigned by the management.

Requirements

Diploma in Hotel Management or equivalent 
1+ years’ experience as a waitress or hostess 
Exceptional listening and communication skills. 
A polite, engaging personality. 
Commitment to customer satisfaction and service excellence. more

Role Purpose Statement:

To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel.

Roles and Responsibilities:

Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on... hotel facilities, breakfast  timing, Wi-Fi access, front desk number etc. 
Handles all guest interactions with the highest level of hospitality  and professionalism, accommodating special requests whenever  possible; resolves customer complaints; assists customers in all  inquiries in connection with hotel services, hours of operations, key  hotel personnel, in-house events, directions, etc. Responds to all  guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone 
Accepts reservations, changes and cancellations in the absence of  Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Switch Board Attendants 
Filing of guest registration cards accordingly and ensuring that the guest registration forms are attached with the cover letters which have the billing instructions. 
Ensure room allocation is done as per guest request and correct rate charged. Any upgrade MUST be authorized by Front Office  Manager, DM or Supervisor. Arrange for luggage to be delivered to guest room. Issues correct keys to the guest.
Ensure any rebates/allowances/Discounts are authorized by the  Front Office Manager/ GRO/Shift leader and posted in their  respective revenue codes 
Ensure that all cash collections for your shift are recorded accurately in the cashier book and deposited in the main safe deposit box.
Provides basic trouble-shooting support for in-room services such as the Internet, TV movies, games, and Web services 
Works closely with the Porters to ensure smooth handling of guest luggage, deliveries and special requests 
To read function sheets, guest correspondence letters, memorandums and any other relevant information to ensure that communication between the Front Office department and all other departments is maintained at all times. 
To have up to-date information on daily room occupancy
To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies 
Attending to calls, both internal and external calls as per the standards. 
To maintain up-to-date information on room rates, current promotions, offers and packages 
Sell guest rooms at rack rate for walk-ins or the Best Available rate of the day. 
Action the housekeeper’s report immediately, reporting any discrepancies to the Front Office supervisor and pass it to the housekeeping for investigations and follow up. Ensure that the room status is frequently up dated so as to show the occupied, vacant, due outs, clean, dirty and out of order rooms. 

Requirements

Proficiency is hotel PMS system Opera 
Effective written and verbal communication 
Able to work on flexible schedule 
Organized and detail oriented 
Ability to stay calm under pressure 
Stamina to stand for long periods 
Problem solving skills 
Speak multiple languages more