The Porter is responsible for providing a warm welcome and excellent service to guests upon arrival and throughout their stay. The role involves assisting with luggage handling, guiding guests around the hotel, ensuring smooth check-ins/outs, and offering support to maintain guest satisfaction and comfort.

Key Responsibilities


Address guest complaints and resolve issues efficiently and... professionally.
Greet guests courteously upon arrival and departure.
Assist guests with carrying, storing, and retrieving luggage.
Escort guests to their rooms, explain room facilities, and provide hotel information
Respond promptly to guest requests and inquiries, ensuring satisfaction.
Assist in arranging transportation, providing directions, or suggesting local attractions when required.
Ensure the lobby and entrance areas are always clean, tidy, and presentable.
Safely handle and store guest luggage in the designated luggage room.
Assist with guest check-in/check-out procedures when necessary.
Support concierge and front office staff with guest-related tasks.
Handle luggage and equipment carefully to avoid damage or injury.
Report any maintenance issues, safety hazards, or suspicious activities immediately.
Follow hotel safety and security protocols at all times.
 Maintain a professional appearance and wear the assigned uniform neatly.
Demonstrate excellent communication and interpersonal skills.
 Uphold the hotel’s values by delivering high-quality, courteous, and professional service.


Requirements


O level Certificate. 
Certificate in the front office and housekeeping training an added advantage 
2 years experience in a related function 
physical fitness more

We are seeking a dedicated and empathetic Customer Service Executive to join our team and provide exceptional support to our riders and drivers. This individual will be the first point of contact for customers experiencing issues or needing assistance via both chat and phone calls. You will play a key role in ensuring that customer concerns are addressed promptly and professionally, providing... solutions that enhance the overall user experience on our ride-hailing platform.

Key Responsibilities


Provide timely and effective customer support via chat, phone, and other communication channels, ensuring a high standard of service.
Address and resolve customer complaints, concerns, and inquiries related to rides, payment issues, driver performance, app functionality, and other service-related topics.
Guide customers through troubleshooting steps for app-related problems, ensuring they can use the service with minimal disruption.
Take ownership of customer issues, ensuring timely follow-up and resolution, escalating when necessary to senior support, operational, or technical teams.
Act as a liaison between customers and various internal teams (e.g., driver support, technical support) to address complex concerns.
Maintain a professional, calm, and empathetic demeanor in all customer interactions, ensuring a positive experience even in challenging situations.
Handle multiple customer inquiries simultaneously while maintaining a high level of attention to detail and accuracy.
Record and document customer interactions in the CRM system, tracking complaints, resolutions, and feedback.
Provide feedback to the product and operations teams to improve the overall customer experience and address recurring issues.
Ensure adherence to company policies, legal requirements, and privacy standards in all customer interactions.
Monitor customer satisfaction through surveys and follow-ups, aiming to improve service quality continuously.
Perform any other tasks assigned by the company as needed.


Requirements

Skills & Qualifications


Proven experience in customer service, particularly in handling complaints and resolving issues via chat and phone.
Excellent communication skills, both verbal and written, with the ability to articulate solutions clearly and empathically.
Strong problem-solving abilities and the capability to remain calm under pressure.
Ability to handle challenging and irate customers with professionalism and patience.
Familiarity with customer service software, CRM systems, or ticketing platforms is a plus.
Knowledge of the ride-hailing industry and its common challenges is advantageous.
Strong multitasking skills, with the ability to manage multiple customer queries simultaneously.
Team-oriented and capable of working in a fast-paced, dynamic environment.


Preferred Qualifications


Experience in a customer-facing role in the tech, transportation, or ride-hailing sectors.
Understanding of conflict resolution techniques and customer service best practices.
Experience working in a high-volume customer support environment.
Fluent in both Kiswahili and English, with strong written and verbal communication skills. more

Role Overview

The Sales Director will be responsible for leading the hotel’s commercial strategy, driving revenue growth, and positioning the property as a leading destination for corporate events, conferences, workshops, and bespoke experiences. The role requires a visionary leader who understands the luxury market, builds strong B2B partnerships, and drives consistent business from both local... and international clients.

This position is based in Nairobi.

Key Responsibilities

Strategic Leadership & Revenue Growth


Develop and execute sales strategies that drive room, events, and conference revenues.
Lead the B2B sales channel, targeting corporate, MICE, and travel trade markets.
Design and implement initiatives that position the hotel as a top choice for events, workshops, and high-profile gatherings.
Analyze market trends, identify growth opportunities, and adapt strategies to maintain competitiveness.
Set and achieve ambitious revenue and profitability targets.


Client Relationship Management


Build and nurture relationships with key corporate clients, travel agents, event planners, and DMCs.
Manage a portfolio of high-value accounts while developing new business partnerships in both local and international markets.
Ensure exceptional client service throughout the sales cycle, from proposal to post-event engagement.
Represent the hotel at trade shows, networking events, and industry conferences to increase visibility and brand presence.


Sales Operations & Collaboration


Work closely with the marketing, reservations, and operations teams to align strategies and maximize conversion.
Oversee the preparation of proposals, contracts, and sales collateral ensuring brand alignment and accuracy.
Collaborate with the Revenue and Marketing teams to optimize pricing, promotions, and digital campaigns.
Provide regular sales performance reports, forecasts, and market intelligence to senior leadership.


Team Leadership & Development


Support in the recruitment, training, and development of sales team members.
Lead, mentor, and motivate the sales team to achieve collective and individual goals.
Foster a performance-driven culture built on collaboration, accountability, and innovation.


Requirements

Qualifications & Experience


Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
Minimum of 7 years’ experience in hotel sales, with at least 3 years at Director or Senior Manager level in a 4- or 5-star property.
Proven success in MICE, corporate, and events sales, with strong market knowledge and existing industry networks.
Demonstrated ability to deliver against revenue targets and manage diverse market segments.
Excellent negotiation, communication, and presentation skills.
Proficiency in CRM systems and MS Office Suite.
Strategic thinker with strong analytical and reporting skills.
Experience leading and motivating a high-performing sales team.


Personal Attributes


Highly driven and results-oriented with a passion for excellence in service delivery.
Strong business acumen and ability to translate strategy into action.
Professional presence with the confidence to engage C-suite clients and stakeholders.
Adaptable, proactive, and resourceful with exceptional attention to detail.
A natural relationship builder who thrives in a dynamic and refined hospitality environment. more

Position Overview

The Regional Sales Manager (New Markets) will spearhead the company’s expansion into new geographic regions beyond the current operational areas within Mt. Kenya (South), Greater Nairobi, and Kiambu. The role focuses exclusively on establishing new business from the ground up — including recruiting and leading a regional sales team, building a strong partner and depot network,... and achieving ambitious market share targets. This position carries minimal to no responsibility for existing customer territories and reports directly to the Commercial Director.

Key Responsibilities

Market Strategy & Expansion Planning


Conduct comprehensive market research, including competitor analysis, customer mapping, and channel landscape assessment, to identify and prioritize new geographic regions for expansion.
Develop and execute data-driven market entry and business development plans for new regions, defining the optimal route-to-market (e.g., distributors, direct sales, depots, agents).
Establish and manage new depots and logistics channels to ensure efficient product distribution and supply chain integrity in emerging markets.


Channel & Distribution Network Development


Design, build, and manage a multi-tier distribution network from inception — identifying, recruiting, onboarding, and training channel partners (distributors, wholesalers, key retailers).
Develop and implement channel partner programs, including incentive structures, performance metrics, and support systems to drive growth and engagement.
Negotiate and finalize partnership and distribution agreements, ensuring alignment with company objectives, policies, and profitability targets.


Team Building & Leadership


Recruit, train, and lead a new high-performing sales team dedicated to the expansion markets.
Set clear performance goals and provide continuous coaching and performance management.
Foster a culture of accountability, collaboration, and results orientation.


Sales Execution & Performance Management


Drive achievement of sales, revenue, and market share targets in new regions.
Implement structured sales processes, CRM tools, and pipeline management discipline.
Analyze sales data to identify trends, gaps, and opportunities for improvement.


Cross-Functional Collaboration


Work with internal teams including Customer Experience, Marketing, Logistics, and Production to ensure market readiness and smooth execution of expansion initiatives.
Coordinate with internal support teams for sales reporting, logistics, and operational alignment.


Reporting & Analysis


Prepare and present regular performance reports to senior management.
Provide actionable insights and recommendations to guide strategic decision-making.


Requirements


Bachelor’s degree in Business Administration, Sales, Marketing, Agribusiness, or a related field.
8–10 years of progressive sales management experience, with a proven record of launching new markets and building successful teams.
Strong experience in distribution channel management, route-to-market strategy, and partner development—ideally within agribusiness, FMCG, or animal feed industries.
Excellent analytical, strategic planning, negotiation, communication, and leadership skills.
Valid driver’s license and willingness to travel extensively. more

Job Summary

We are seeking a skilled and detail-oriented Accounts Payables Officer to manage the company’s payment obligations, maintain strong vendor relationships, ensure compliance with tax and financial regulations, and support the overall financial efficiency of the organization.

Key Responsibilities:


Invoice Verification & Processing: Review vendor invoices for accuracy,... completeness, and tax compliance. Match with purchase orders and delivery notes.
Payment Processing: Prepare and process vendor payments, ensuring proper withholding tax deductions and timely submission to tax authorities.
Supplier Management: Maintain positive vendor relationships, resolve payment issues, and negotiate favorable terms where applicable.
Tax Compliance: Stay updated on Kenyan tax laws, ensuring compliance with VAT and withholding tax regulations.
Record Keeping & Reconciliation: Maintain organized financial records and reconcile accounts payable with general ledger entries.
Reporting: Assist in preparing accounts payable reports, cash flow projections, and supplier analyses to inform decision-making.
Internal Controls & Compliance: Implement controls to prevent fraud and ensure adherence to accounting standards and company policies.
Process Improvement: Identify opportunities to enhance efficiency and collaborate with IT teams to optimize accounting systems.
Collaboration: Work closely with procurement, finance, and operations teams to resolve issues and streamline processes.
Professional Development: Stay current with accounting standards, tax laws, and best practices in accounts payable.
Other Duties: Demonstrate knowledge of Letters of Credit and related financial instruments.


Requirements


Bachelor’s degree in Accounting, Finance, or a related field.
Minimum CPA Level 4.
3–5 years of experience in an Accounts Payable or similar finance role.
Proficiency in accounting software/ERP systems (e.g. Zoho, SAP, Oracle, QuickBooks).
Strong knowledge of Kenyan tax regulations and compliance.
Excellent attention to detail, analytical, and reconciliation skills.
Strong communication and vendor relationship management abilities.
Ability to multitask and meet deadlines in a fast-paced environment.
High integrity and commitment to accuracy and confidentiality. more

Job Summary

We are seeking an experienced Bookkeeping Manager to oversee operations and drive excellence across client delivery, compliance, and internal processes. This role requires a leader with strong technical bookkeeping expertise, proven experience in public practice (CPA firm), and the ability to build scalable systems while supervising a growing team.

The successful candidate will... combine hands-on technical credibility with the ability to mentor and lead bookkeepers, ensuring accurate records, VAT compliance, and consistent delivery of client deadlines.

Key Responsibilities

Leadership & Team Management


Lead, mentor, and supervise a team of bookkeepers.
Oversee workload allocation, performance reviews, and professional development.
Foster a culture of accuracy, accountability, and continuous improvement.


Client Delivery & Oversight


Manage bookkeeping across multiple industries and clients.
Review and sign off on ledgers, reconciliations, and management accounts.
Track and enforce client deliverables for monthly, quarterly, and annual deadlines.


VAT & Compliance


Build and maintain robust VAT processes to ensure accurate and timely reporting.
Review VAT reconciliations and filings before submission.
Stay updated on Kenyan and international VAT rules, ensuring compliance.


Process Development & Quality Control


Design, document, and implement bookkeeping checklists and review controls (e.g., bank reconciliations, AR/AP tie-ins, VAT control checks, month-end processes).
Develop internal control frameworks, staff checklists, and workflow standards.
Standardize processes for scalability and efficiency across teams.
Collaborate with colleagues locally and internationally to align best practices and service delivery standards.


Requirements

Essential


Bachelor’s degree in Accounting, Finance, or a related field.CPA (K), ACCA, or equivalent professional qualification is mandatory.
Minimum 5 years’ experience in a CPA/public practice firm managing multiple clients
Strong technical bookkeeping knowledge, including VAT and compliance.
Proven experience in process building, including detailed checklists, control documents, and review frameworks.
Demonstrated team leadership, performance management, and staff development.
IT proficiency with accounting software, Excel, and workflow tools.
Excellent verbal and written communication skills.


Desirable


Experience supporting international clients.
Knowledge of IFRS and cross-border compliance.
Prior exposure to automation tools and process improvement projects.


Personal Attributes


Proven process-builder: Able to explain detailed bookkeeping controls (bank recs, AR/AP tie-ins, VAT checks, month-end processes).
Hands-on VAT knowledge: Practical understanding of VAT rules, with the ability to set and enforce checks to prevent errors.
Quality-control mindset: Naturally thinks in terms of evidence, controls, and review standards for junior staff.
Manager with technical credibility: Leads by example and can roll up sleeves to demonstrate working processes.
Deadline-driven and organized: Skilled at tracking and enforcing statutory deadlines (VAT, payroll, client deliverables) across multiple clients.
Highly organized, analytical, and detail-oriented.
Confident communicator, able to engage senior clients with credibility.
Proactive, hands-on, and adaptable. more

Job Summary 

We are seeking an experienced and results-driven Showroom Branch Manager to oversee the daily operations and performance of one of our retail branches. The role is responsible for ensuring sales growth and profitability, excellent customer experience, staff management and training, stock control, showroom merchandising, compliance with company policies, and overall administration... of the branch.

This position requires a strong leader who thrives in a fast-paced retail environment, is highly organized, and has a proven track record of achieving results through effective team management and operational excellence.

Key Responsibilities

Sales & Profitability


Achieve branch and individual staff sales targets consistently.
Monitor sales activities including customer enquiries, quotations, and returns.
Control branch costs and optimize resources utilization.
Identify cost-saving measures and report on losses, damages, or variances.
People Management & Leadership
Supervise and guide staff to deliver high performance.
Manage attendance, staff schedules, leave, and overtime.
Conduct probation, appraisal, and performance evaluations.
 Identify training needs and liaise with HR for capacity building.
Coach staff on upselling, cross-selling, and customer engagement.
Maintain staff motivation, grooming, and readiness with tools of trade.
Resolve conflicts and foster a professional and respectful workplace.


Showroom Management & Merchandising


Ensure the showroom is fully stocked, attractively displayed, and aligned with merchandising standards.
Conduct floor walks to check arrangements, stock-outs, and damages.
Propose new display ideas and product requisitions based on trends.
Rotate slow-moving items back to the warehouse to create space for fast-moving stock.


Compliance & Administration


Ensure compliance with SOPs in sales, stock handling, and deliveries.
Oversee cashier operations, invoicing, and end-of-day reconciliations.
Ensure daily banking is done with no variances or mishandling.
Monitor facility repairs, maintenance, permits, and licenses
Enforce HR and company policies within the branch.
Submit accurate and timely weekly, monthly, and quarterly report


Stock Management & Pricing


Conduct monthly stock takes and reconcile variances.
Ensure correct product labeling, pricing, and availability
Monitor stock levels and requisition replenishment on time.


Customer Experience


Maintain high standards of customer service excellence.
Handle customer complaints and feedback promptly.
 Ensure timely delivery of goods and services.
Develop initiatives to enhance customer experience and share best practices across branches.


Reporting


 Prepare and submit timely reports including sales performance, stock-outs, footfall, debtors, damaged/slow-moving items, and customer database updates.
Share daily meeting minutes and sales notes with management.
Ensure all reports are accurate, submitted before deadlines, and shared with the relevant stakeholders (CEO/COO, Marketing, Procurement, etc.).
Perform any other duties as may be required from time to time.


Requirements


Bachelor’s Degree in Business, Management, or related field
At least 3–5 years’ experience managing a team in a retail environment.
Minimum 2 years in a supervisory or assistant branch manager role.
Proven ability to meet and exceed sales and profitability targets.
Strong skills in stock control, merchandising, and branch operations.
Proficient in MS Office (Word, Excel, PowerPoint).


Skills & Competencies


Strong leadership and people management skills.
Excellent oral and written communication.
Highly analytical with strong problem-solving ability.
Decisive, organized, and detail-oriented.
Ability to work under pressure and manage multiple priorities.
Strong interpersonal skills and a customer-first mindset.


Behavioral Competencies


Strategic/Big Picture Thinking
Effective Delegation
Creativity & Initiative
Customer Focus
Integrity and Professionalis more

Job Summary

We are seeking a Customer Service Lead to serve as the backbone of exceptional service delivery bridging the gap between frontline staff and senior management. This role is responsible for overseeing the daily operations of our customer service teams while ensuring consistent, top-tier customer support.

Key Responsibilities


Collaborate with the Customer Service Team to... achieve defined business objectives.
Manage the customer service function as a benchmark of excellence across the organization.
Drive retention KPIs, including customer loyalty, subscription revenue, and churn prevention.
Manage customer accounts to ensure satisfaction, conversion of new product demand, and prevention of downgrades.
Monitor customer profiles and market dynamics to proactively meet and exceed customer needs.
Analyse lifecycle trends, competitor activities, and market forces to recommend effective customer retention strategies.
Oversee the Contact Centre to deliver seamless, one-stop client support.
Provide effective aftersales support (0–3 months post-activation) to maximize CSAT, CES, and NPS KPIs.
Track and resolve customer complaints, requests, and inquiries in a timely manner while providing management feedback on recurring issues.
Ensure compliance with company policies, procedures, and ICT regulations to achieve operational excellence and satisfactory audit ratings.
Contribute to product development through continuous customer feedback.
Promote knowledge-sharing, best practices, and team development to enhance service delivery.


Requirements

Qualifications & Experience


Diploma in Business Administration, Management, or a related discipline.
Proficiency in Microsoft Office Applications.
Minimum of 3 years’ experience in a similar role within a busy work environment.
Experience in handling technical support for internal systems and customer devices.
Strong background in analyzing reports and technical procedures.


Key Skills & Competencies


Strong interpersonal, communication (written & verbal), and customer-facing skills.
Excellent organizational skills with great attention to detail.
Ability to manage multiple priorities and perform well under pressure.
Flexible, adaptable, and willing to learn.
Strong work ethics, professionalism, and ability to work independently or as part of a team.
Ability to manage stressful conditions and maintain composure. more

Job overview

We are seeking a resourceful and proactive Office Administrator to support our offices in Kisumu.The ideal candidate should be highly organized, proactive, and able to juggle multiple priorities with a calm, professional demeanor. The position offers an opportunity to contribute to operational efficiency while working in a fast-paced, customer-focused industry.The role will involve... ensuring smooth daily operations within our HR & Recruitment firm. This role is integral to maintaining efficient office processes, supporting and delivering excellent service to clientele.

Key Responsibilities


Manage front office operations including reception duties, handling calls, emails, and walk-in clients.
Maintain office supplies, equipment, and vendor relationships to ensure smooth operations.
Prepare, format, and manage documents, contracts, and reports for client and candidate engagements.
Support the recruitment team with interview scheduling, candidate onboarding documentation, and database updates.
Assist in managing calendars, coordinating meetings, and preparing meeting agendas/minutes.Maintain and update client and candidate records in the Applicant Tracking System (ATS) and CRM.
Ensure proper filing systems (both digital and physical) for confidential HR and recruitment documents.
Track invoices, petty cash, and liaise with accounts for payment processing.
Coordinate travel arrangements and logistics for staff or candidates as required.
Support in planning and executing company events, training sessions, and client workshops.


Requirements


Diploma in Business Administration, Procurement, Office Management, or a related field.
At least 1-2 years of administrative experience, highly preferred.
Proven experience in procurement, store keeping, or asset management.
Proficiency in MS Office Suite (Word, Excel, Outlook) and ability to use office equipment effectively.
Strong organizational and multitasking skills with attention to detail.
Excellent communication and interpersonal skills.
Demonstrated ability to manage time, prioritize tasks, and maintain confidentiality.
Familiarity with occupational safety, environmental management, and compliance regulations is an added advantage more

Job Summary


Our client, a leading large-scale dealer, distributor, and reseller of automotive parts in Kenya, with seven regional stores across the country, is seeking a highly skilled and experienced Financial Manager to oversee the financial operations of its fast-paced, multi-branch business.
The ideal candidate will have extensive expertise in financial management within the automotive... or related industries, a proven track record in budgeting, cost control, and compliance, and the ability to drive strategic growth through effective financial planning.
This role requires strong leadership skills, an analytical mindset, and a deep understanding of Kenya’s financial regulations, coupled with hands-on experience in managing multi-branch operations and complex inventory financing structures.


Key Responsibilities

Financial Strategy & Planning


Lead annual budgeting and forecasting processes, ensuring alignment with business strategy.
Develop financial models to evaluate business performance, new investments, and expansion opportunities.
Conduct monthly, quarterly, and annual financial performance reviews, identifying areas for cost optimization and revenue growth.


Accounting & Reporting


Oversee preparation of timely and accurate financial statements in compliance with IFRS and Kenyan tax laws.
Manage the general ledger, reconciliations, accounts receivable, accounts payable, and payroll.
Ensure proper documentation and controls for all financial transactions.
Present monthly management accounts to the Board and senior leadership.


Compliance & Risk Management


Ensure full compliance with Kenyan tax regulations (VAT, PAYE, Income Tax, Excise Duty).
Oversee external and internal audits, responding promptly to findings and recommendations.
Monitor and manage financial risks, including currency fluctuations, credit risk, and fraud prevention.


Automotive-Specific Financial Management


Manage stock financing facilities with banks and financial institutions.
Track vehicle costing, sales margins, and aftersales profitability.
Monitor spare parts, workshop, and service center revenue streams.
​Work closely with sales, operations, and procurement teams to align financial strategies with operational goals.


Leadership & Stakeholder Engagement


Lead and mentor the finance team to build capacity and improve performance.
Engage with external stakeholders such as banks, tax authorities, suppliers, and insurers.
Support the Managing Director with strategic decision-making based on data-driven insights.


Requirements


 Bachelor’s degree in Finance, Accounting, or related field (Master’s degree is an advantage).
 Professional accounting certification (CPA-K, ACCA, or equivalent).
Minimum 5-7 years’ experience in financial management, in the automotive, retail, or related industry.
Strong knowledge of bank reconciliations, imports, and LCs.
Strong knowledge of Kenyan tax laws, IFRS, and compliance requirements.
Advanced proficiency in ERP systems and MS Excel.


Core Competencies


Strong commercial acumen and understanding of automotive business drivers.
 Analytical thinker with excellent problem-solving skills.
 Exceptional leadership and team management abilities.
High integrity, attention to detail, and ability to work under pressure.
Strong negotiation and stakeholder management skills. more

Job Overview

We are looking for a customer relationship for our client, a growing social enterprise in the renewable energy sector. The role involves conducting effective after-sales visits to onboard customers, ensure correct product usage, supporting repayment compliance, and encouraging fuel reordering. This position requires strong communication skills, field mobility, and the ability to... build trust with customers to reduce loan default risk.

Key responsibilities

Post Sale Visit 


Collaborate with Call center agents & Adoption coordinator to pre plan 1st after sale customer visit
Ensure proper pre onboarding exercise including ( company's connect app tutorial, Stove lighting)
Execute after sale user visit as scheduled and assigned by the Adoption coordinator to effectively onboard the customer and provide (Product knowledge , Credit obligation , how to order? fuel and Sync)
Company User - Product check list. Adoption agents will be responsible for a Pre onboarding check list to assess customer readiness to use the one stove and with any knowledge gaps


Post Onboarding visit


Own the customer syncing and fuel re ordering - follow up by checking on customer product usage assess customer fuel needs and support with syncing and fueling
Credit journey - Support consumer finance , call center with customer weekly payments - prompt follow up - leave flyer / Credit journey card (calendar) to ensure payment dates are well understood
Soft touch maintenance - upskill customer on all soft touch one preventative maintenance - Fan clog , stove cooling , how to charge battery
Customer feedback - customer satisfaction  scoring - product & support


Customer Self Service


Support or coordinate customer - self service (syncing , fueling , payment) prior to handing over to Call center and Consumer finance
Any other tasks assigned deemed necessary by management.


Requirements


Diploma or Bachelor’s in Business, Marketing, or related field 
Minimum 1 year of sales experience (preferably in telecom, energy, FMCG, or consumer goods)
Proven communication, negotiation, and relationship-building skills
Self-motivated with a strong target-driven mindset
Comfortable working in the field and traveling to either Mombasa, Kilifi or Kwale 
Excellent negotiation, conflict resolution, and problem-solving skills.
Fluent in English & Kiswahili; knowledge of local dialects is a plus more

Job Overview

We are looking for a Sales Agent for our client, a fast-growing social enterprise dedicated to improving access to clean energy in underserved communities. Their mission is to create lasting impact through innovative, affordable solutions that combine clean energy products with sustainable financing options. The role involves driving sales and distribution of clean cooking stoves,... managing customer relationships, and providing after-sales support to ensure satisfaction and repayment compliance. The ideal candidate is a self-motivated, target-driven professional with excellent communication skills, a passion for community impact, and the ability to work effectively in the field.

Key responsibilities


Identify and engage potential customers, introducing them to clean energy products.
Conduct product demonstrations and explain the benefits of clean energy and sustainable fuels.
Guide customers through financing eligibility checks and complete accurate KYC documentation.
Follow up with prospects, close sales, and maintain detailed sales records.
Educate customers on product usage and provide after-sales support, including maintenance, repayments, and fuel distribution.
Manage and monitor your customer portfolio to maintain repayment health.
Collaborate with the Sales Coordinator to ensure customer satisfaction and meet sales targets


Requirements


Diploma or Bachelor’s in Business, Marketing, or related field.
At least 1 year of sales experience in telecom, energy, FMCG, or consumer goods.
Strong communication, negotiation, and relationship-building skills.
Self-motivated, target-oriented, and comfortable working in the field.
Fluent in English and Kiswahili; local dialects are an added advantage. more

Role Overview



We are seeking a highly skilled Technical ICT Delivery Service Manager to lead advisory, delivery, and support services for our clients across voice and data infrastructure, cloud, and service management solutions. This role combines technical leadership, client advisory, and project oversight to ensure high-quality delivery, innovation, and long-term client... value.



Key Responsibilities

Advisory & Consulting


Provide advisory services on voice and data infrastructure, cloud, and service management solutions, using insights to recommend future improvements.
Act as a technical advisor during client engagements, designing infrastructure solutions and delivery models.
Prepare and deliver technical proposals, presentations, and responses to RFPs.


Project Leadership


Lead technical teams in implementing data and voice infrastructure projects.
Oversee technical infrastructure service delivery, ensuring compliance with budgets, quality standards, and client expectations.
Participate in presales activities and assist in preparing bills of materials and designs.


Operations & Maintenance


Oversee maintenance and monitoring of company network, security, and computer systems.
Manage storage, servers, virtual environments, and network devices to meet organizational needs.
Maintain network performance through monitoring, analysis, troubleshooting, and vendor escalation.
Coordinate with vendors, suppliers, distributors, and contract consultants to maintain a productive environment.


Knowledge & Capability Development


Contribute to a knowledge-sharing culture by documenting and sharing project experiences and solutions.
Attend professional development training and acquire relevant certifications.
Maintain partnership requirements with key network vendors (e.g., Cisco) by achieving required certifications.


Requirements

Personal Attributes


Strong knowledge of the ICT market in Kenya and the region.
Excellent technical proposal and report writing skills.
Strong sales management and negotiation abilities.
Good business acumen.
Proven technical project management skills.


Qualifications & Experience


Bachelor’s degree in IT, Computer Science, or related field.
Minimum of 3 years’ experience in the ICT sector.
Professional certification in Cisco Networking (CCNA or higher). more

Job Overview 

We are looking for a Call Centre Agent for our client, a fast-growing social enterprise dedicated to improving access to clean energy in underserved communities. Their mission is to create lasting impact through innovative, affordable solutions that combine clean energy products with sustainable financing options. This role focuses on managing and recovering installment payments,... engaging customers, resolving issues, and supporting credit risk management. We are looking for someone who can join the team and start immediately, bringing energy, efficiency, and a results-focused approach from day one. The ideal candidate is proactive, target-driven, and skilled at building rapport over the phone, with a strong background in customer care, loan recovery, or debt collection.

Key Responsibilities


Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
Contact assigned new customers to welcome them to African Clean Energy.
Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
Daily review and report the operations of the customer calls with CFM.
Resolve customer support cases that hinder the company from receiving payments, ensuring timely follow-up and documentation.
Update incorrect or outdated contact information to ensure accurate communication
Conduct customer training for stove usage and for payment model
Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls. 
Review the outcomes of the satisfaction and survey calls and report to CFM.


Requirements


Bachelor’s degree in Finance, Economics, Business Administration, or a related field 
Proven experience in debt collection, loan recovery, or related call‑centre credit roles.
Basic understanding of debt recovery strategies and credit processes.
Excellent communication—English required, Kiswahili essential, local dialects a plus.
Analytical mindset, negotiation skills, ability to work under pressure. more

Key Responsibilities:


Manage overall client communication for processed orders – Act as the main point of contact between the Operations team and clients, ensuring all updates, queries, and concerns are addressed promptly and professionally.
Liaise with Sales, Production, and Supply Chain departments – Work closely with internal teams to ensure smooth order processing and timely delivery,... while maintaining alignment with client requirements.
Escalate client issues to relevant departments – Identify and escalate operational or service-related challenges to the right teams for quick and effective resolution.
Oversee order distribution to departments – Ensure all incoming orders are accurately assigned to the correct departments for processing, tracking, and delivery.
Prepare operational reports and dashboards – Compile and analyze operational data to create reports and visual dashboards that support decision-making and performance tracking.
Manage the after-sales department – Oversee after-sales activities to ensure clients receive continuous support, issue resolution, and a positive post-purchase experience.
Update and chair Work-In-Progress (WIP) meetings – Lead regular operational meetings to track progress, address challenges, and align team priorities.
Undertake other assigned duties – Support the operations team and management by taking on additional responsibilities as needed to meet business goals.


Requirements

Qualifications:


Diploma or Bachelor’s degree in Business Administration, Customer Service, Operations Management, or related field.
Minimum 3 years’ experience in customer service, operations, or a related role.
Must have attained a minimum grade of B- (minus) in KCSE (Form 4).
Proficiency in MS Office Suite (Excel, Word, PowerPoint).
Experience in preparing reports and dashboards is an added advantage.


Soft Skills:


Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
High attention to detail and accuracy.
Ability to work under pressure and meet deadlines.
Strong organizational and multitasking skills.
Customer-focused mindset with a proactive approach. more

Job Summary 

We are seeking to hire a Procurement Buyer responsible for sourcing and purchasing goods and services across a range of categories. The role requires a professional who can evaluate suppliers, negotiate contracts, manage inventory levels, and ensure timely delivery of materials. The ideal candidate will also maintain accurate purchasing records, coordinate with other departments to... forecast demand, and ensure compliance with company policies and statutory requirements.

Key Responsibilities


Supplier Sourcing & Negotiation – Identify and qualify suppliers, negotiate favorable terms, and ensure value for money.
Tendering Support – Manage and supervise tendering processes across various procurement categories.
Supplier Performance Evaluation – Conduct quarterly performance reviews for suppliers and vendors.

Contract Compliance – Ensure adherence to Service Level Agreements (SLAs) and procurement contracts.
Reporting – Prepare and present periodic management and operational procurement reports.
International Procurement & Exports – Manage overseas procurement (dry cargo), ensuring proper documentation and compliance with Kenyan regulations.
Policy Development – Participate in the creation, implementation, and review of procurement policies, processes, and procedures.
Vendor Relationship Management – Foster strong relationships with vendors to ensure quality, reliability, and cost-effectiveness.
Payment Processing – Oversee supplier payments in line with agreed terms.
Disposals – Handle disposal of obsolete items in accordance with company policy and guidelines.
Compliance – Ensure adherence to ISO 9001:2015 QMS standards and company procurement policies.


Requirements


Bachelor’s degree in Purchasing & Supplies Management, Business Administration, Economics, or a related discipline.
Minimum 4–5 years of procurement experience in a medium to large organization.
Professional certification such as CIPS (Chartered Institute of Procurement & Supply) is an added advantage.


Skills & Competencies 


Proven vendor management and negotiation skills.
Strong analytical, communication, and interpersonal skills.
Ability to work independently and manage multiple priorities.
​Proficiency in procurement systems such as Oracle, SAP, or Ariba. more

Job Summary


Our client in the FMCG industry is looking for a skilled Senior Tax Accountant. The Senior Tax Accountant is responsible for overseeing the company’s tax compliance and strategic tax planning in a high-volume FMCG environment. This includes managing direct and indirect tax obligations, leading interactions with tax authorities, and working cross-functionally to align tax with... business operations. The role also involves mentoring junior team members, implementing tax process improvements, and ensuring tax efficiency across the supply chain, distribution, and procurement functions.


Key Responsibilities

Tax Compliance & Reporting


Lead the preparation, review, and filing of all statutory tax returns including VAT, WHT, PAYE, AHL, SHIF, NSSF, NITA, and Excise Duty.
Ensure all filings are accurate, complete, and submitted within required timelines in compliance with KRA regulations.
Oversee tax accounting entries in the ERP and ensure GL accuracy for all tax-related accounts.


Strategic Tax Planning & Risk Management


 Advise the business on tax-efficient structuring of commercial transactions, supply chain, and new product launches.
Monitor changes in tax laws and assess their business impact; ensure timely implementation of necessary changes.
Identify and implement legal tax-saving opportunities including deductions, incentives, and exemptions.


Audit & Relationship Management


Act as the primary liaison with the Kenya Revenue Authority (KRA), handling audits, queries, and tax disputes.
Prepare all required documentation and lead responses during tax audits or investigations.
Build strong relationships with local tax consultants, external auditors, and regulatory authorities.


Leadership & Collaboration


Supervise and mentor junior tax/accounting staff on best practices and compliance standards.
Conduct tax training and awareness sessions for internal stakeholders including sales, procurement, and logistics.
Collaborate with finance, legal, procurement, and commercial teams to ensure tax is integrated into business processes.


Process & Technology


Lead tax automation and digitalization efforts in collaboration with IT and finance systems teams.
Drive continuous improvement in tax reporting and internal controls.
Maintain robust documentation and processes to support future audits and tax planning.


Key Performance Indicators (KPIs)


 Timeliness and accuracy of tax filings
 Amount of tax penalties avoided or recovered
 Tax savings from planning initiatives
 Audit issue resolution time
 Staff development and tax awareness sessions conducted


Requirements

Qualifications


Bachelor’s degree in Accounting, Finance, Economics or related field.
CPA-K, ACCA or equivalent full qualification.
Minimum 5 years of experience in tax, with at least 3 years in a senior or supervisory role .
Experience working in FMCG, manufacturing, or similar high-compliance sectors is a strong advantage.
 In-depth knowledge of Kenyan tax laws (Income Tax, VAT Act, Excise Duty, PAYE, Customs).
Familiarity with ERP systems (e.g. SAP, Oracle, Sage).
Excellent analytical, problem-solving, and communication skills.
Strong leadership and ability to influence across departments.
Up-to-date knowledge of KRA systems (iTax, Simba) and electronic invoicing requirements. more

ROLE OVERVIEW


We are seeking a seasoned and strategic General Manager to oversee daily operations and long-term estate development. This role requires a hands-on, high-integrity leader with strong operational finesse, project management skills, and a proven track record in luxury hospitality. The GM will be responsible for curating outstanding guest experiences, managing multidisciplinary... teams, ensuring operational efficiency, and spearheading property improvement initiatives.


KEY RESPONSIBILITIES

Property & Operations Oversight


Lead day-to-day operations across all departments: F&B, housekeeping, front office, maintenance, and guest services.
Maintain high standards of luxury, privacy, and guest satisfaction.
Implement preventive maintenance plans and ensure all facilities are functional, well-maintained, and guest-ready.
Ensure compliance with all hygiene, health, safety, and environmental policies.


Guest Experience Management


Personally hosts VIP and return guests, creating memorable, relationship-driven experiences.
Lead the team in anticipating guest needs and exceeding expectations through service personalization and discretion.
Manage arrival briefings, guest check-ins, and check-outs to ensure seamless experiences.
Oversee guest feedback collection and continuous service refinement.


Financial & Administrative Management


Prepare and manage budgets, ensuring cost controls and alignment with profitability targets.
Oversee procurement and accurate inventory control of consumables, beverages, maintenance supplies, and décor.
Ensure proper billing, expense reporting, and financial documentation.


Project & Estate Development


Oversee all ongoing and future development projects including upgrades, landscaping, structural improvements, and sustainability initiatives.
Coordinate with contractors, consultants, and designers to ensure timely and quality execution of estate works.
Provide strategic guidance on property growth, expansion, or new concepts.


Team Leadership & HR Oversight


Recruit, train, and mentor a high-performing hospitality team aligned to standards.
Ensure departmental accountability, uniform standards, grooming, and code of conduct are consistently enforced.
Lead internal trainings and encourage cross-functional collaboration.


Brand, Sales & Stakeholder Engagement


Work with owners and marketing consultants to uphold and evolve the brand.
Support in positioning the estate as a premier getaway for luxury travelers, private bookings, and small events.
Engage with local tourism partners, vendors, and luxury travel agents.


Requirements

QUALIFICATIONS


Degree or Postgraduate Diploma in Hospitality, Business Administration, or Estate Management.
10+ years in hospitality, with at least 5 years in a General  Manager or multi-property role in a luxury setting.
Proficiency in hotel/estate systems and project coordination tools.
Fluent in English; other languages are an added advantage.


IDEAL CANDIDATE PROFILE


Senior leadership experience in managing boutique hotels, high-end lodges, or private luxury properties.
Operationally hands-on, with deep understanding of hospitality SOPs and a refined service ethos.
Financially savvy, with strong experience in budgeting, procurement, and cost control.
A warm, present host and team mentor; excellent at managing people across departments and cultures.
Strategic thinker with a track record of leading property improvement or expansion projects.
Knowledge of eco-conscious practices and sustainable hospitality operations is a plus. more

Job Overview

We seek a resilient, strategic, and hands-on procurement manager to lead all procurement activities for our luxury hotel in Malindi. This is a high-pressure, dynamic environment requiring a leader who thrives under minimal supervision, demonstrates exceptional stakeholder engagement (including C-suite), and can translate hospitality procurement expertise into tangible business... results. The ideal candidate will have a proven track record in the hotel industry, strong systems experience, and a customer-centric, results-driven approach.

Key Responsibilities


Lead and manage the end-to-end procurement process for all hotel departments, including F&B, Rooms, and Operations, ensuring timely and cost-effective sourcing of goods and services
Develop and implement strategic procurement plans aligned with the hotel’s business objectives, leveraging market analysis and spend data to optimize value and mitigate risks
Oversee and optimize procurement systems and workflows, ensuring process automation, compliance, and transparency 
Build and maintain strong, advantageous relationships with suppliers; negotiate contracts to secure the best terms while ensuring quality and reliability
Serve as the primary procurement contact for senior stakeholders, including the CEO, department heads, and owners, providing clear, data-driven reports and recommendations
Supervise, mentor, and develop the procurement team, fostering a culture of accountability, collaboration, and continuous improvement
Monitor supplier performance, conduct regular evaluations, and resolve disputes to ensure optimal business operations
Collaborate closely with internal departments to accurately forecast demand and align procurement activities with operational needs
Ensure all procurement activities comply with internal policies, regulatory requirements, and sustainability standards
Drive cost-saving initiatives and implement best practices to enhance procurement efficiency and guest experience.
Roll up sleeves and engage directly in ground-level activities as needed to ensure operational continuity and excellence.


Requirements

Required Qualifications & Experience


Bachelor’s degree in Business, Supply Chain, Hospitality Management, or a related field
Minimum 5 years’ experience in procurement within the luxury hotel or hospitality sector, with demonstrable achievements (please highlight in your CV)
Proven experience managing procurement systems and leveraging technology for process improvement.
Strong strategic sourcing, negotiation, and contract management skills.
Demonstrated ability to work under pressure, manage multiple priorities, and deliver results in a fast-paced environment.
Experience supervising teams and driving performance through leadership and example.
Exceptional communication and stakeholder management skills, including experience engaging with senior executives and owners.
Customer engagement mindset with a focus on enhancing guest experience through procurement excellence.
High level of integrity, attention to detail, and analytical capability.
Ability to work independently with minimal supervision and willingness to get hands-on as required. more

Job Description

We are seeking a dynamic and results-oriented Retail Regional Manager to manage, optimize, and develop the economic and commercial performance of a network of retail fuel stations. The successful candidate will be responsible for ensuring financial performance, mitigating operational risks, and enforcing compliance with safety, quality, hygiene, environmental, and brand... standards.

Key Duties and Responsibilities


Maintain and grow profitable sales in the assigned territory, in line with company marketing policies.
Prepare Profit & Loss (P&L) forecasts annually and quarterly for each station.
Calculate working capital requirements for each station as needed.
Analyze each station’s financial performance monthly, including P&L analysis.
Conduct monthly meter dip analysis to monitor fuel losses/gains and enforce supply exclusivity compliance.
Monitor and reconcile cash in hand for all Company-Operated stations; ensure timely banking.
Manage dealership terminations including final account postings and final payments.
Oversee TAR (Technical Audit Reports) management for all stations within the territory.
Monitor HSEQ compliance, station quality, and maintenance; develop and implement corrective action plans.
Recruit, coach, and mentor station dealers.
Propose and coordinate training programs for station staff; ensure 100% participation.
Conduct weekly fuel sales analysis to identify trends and performance gaps.
Monitor and ensure delivery of customer commitments through tools such as Mystery Shopper programs and TMSR; enforce compliance with HSSE, site operations standards, legal, and regulatory requirements.
Prospect for and acquire a minimum of 4 new sites annually.


Requirements


Bachelor’s degree in Business, Marketing, or related field.
Minimum of 1 year of sales-related experience (experience in fuel/retail sector is a plus).
Strong computer proficiency in Excel, Word, and PowerPoint.
Excellent analytical and problem-solving skills.


Working Conditions


Field-intensive role – minimum of 80% time spent at service stations.
24-hour crisis response availability required.
Operates in a competitive and economically challenging environment.
Must be adaptable to rapidly changing product offerings and operational demands.
Works with a variety of products and heterogeneous services. more