Job Purpose:

The role will serve as a point of contact and link between Board directors, executive directors, managers, internal departments, and external parties, including vendors, and customers. The role will handle clerical and administrative duties, analyze and improve office processes and policies, and ensure that the office operates smoothly.

Key responsibilities:


Act as the... first point of contact for the Director Legal & Company Secretary, proactively and promptly reviewing and tracking incoming enquiries such as correspondence, telephone and in-person, and responding directly or referring to other appropriate individuals or escalating to the Director.
Provide exceptional administrative support and interface between the Company Secretary’s office and Board Directors, maintaining highest levels of confidentiality and trust.
Provide a bridge for smooth communication between the Legal Director’s office and internal departments, demonstrating leadership to maintain credibility, trust and support with senior management staff. 
Maintain efficient and effective communication channels between the Director’s office, the Boards, other departments and external customers to ensure professional interface and superior customer service.
Provide sophisticated calendar management for the Legal Director. Prioritize enquiries and requests while troubleshooting conflicts to ensure smooth day-to-day engagements. 

Organizing and coordinating all logistics for the Director’s meetings (both internal and external).
Develop and maintain the Director’s office paper and electronic filing and information systems.
Responsible for processing expenses, credit card returns and raising purchase requisitions and other finance related duties as directed.
Oversee the prompt collection and delivery of incoming and outgoing mail in the Director’s office.
Draft routine correspondence on behalf of the Director.
Coordinate the preparation of both local and international itineraries for the Legal Director as well as Board Directors; and confirm travel bookings and hotel reservations as well as transfers arrangements and related logistics.
Attend Management meetings; record, summarize and timely distribution of minutes and tracking of action items where applicable.
Coordinating events and projects by providing administrative support for all events managed by the Segment/Function.
Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situations
Maintains continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; determining continuing needs.
Ensure that reports and analysis of the same are issued on a timely basis as per the agreed regularity through liaison with all relevant parties.
Receive and collate emerging issues from all stakeholders for the Segment/Function.
Provide administrative support for the Legal & Governance Teams.


Knowledge, experience and qualifications required:


University degree in any discipline. 
A minimum of 7 years’ experience as a Personal Assistant to a Head of Department/Division in a blue-chip company preferably in a commercial environment.
A degree or diploma in Law and/or qualification as a Certified Secretary will be an added advantage. more

Job Purpose:

We are looking for a dedicated Creative Media & AI Design Intern who will play a critical role in capturing and sharing compelling employee experiences through creative storytelling. This role will be instrumental in elevating our employer brand by using creative media, AI tools, video production, and graphic design to create impactful internal and external communication... content.

The ideal candidate will be a creative thinker with a strong understanding of graphic design principles, video editing, and AI-powered storytelling techniques. They should be passionate about bringing employee stories to life in an engaging and visually appealing way using digital media, social platforms, and other communication channels.

Key Responsibilities:


Capture and curate employee experiences by developing visual and video content that showcases their journey within the organization.
Leverage AI-powered tools (such as generative design tools, video automation, and AI-driven content creation) to enhance storytelling and streamline content production.
Support the creative process from ideation, design, production, and distribution of visual and video content for internal communication, culture transformation, employer branding, and HR-led people initiatives.
Create high-quality graphic designs and video content, including animations, short-form videos, and long-form employee stories.
Shoot, edit, and modify videos, including inserting closed captioning, AI-enhanced graphics, and visual storytelling techniques.
Develop a strategic creative direction for video and visual campaigns that highlight employee engagement, workplace culture, and employer brand initiatives.
Provide art direction for photography, videography, and creative projects aligned with key HR and employer branding initiatives.
Stay up to date with AI and digital content trends, exploring innovative ways to enhance storytelling through emerging technologies.
Manage multiple projects efficiently, ensuring alignment with design specifications and budget constraints.


Knowledge, experience and qualifications required

Requirements:


Diploma or bachelor’s degree in graphic design, Communications, Media Production, Digital Content Creation, or a related field.
Experience in AI-powered creative tools, video editing, and design work in a fast-paced environment.
Proficiency in market-standard Graphic Design and Video Editing tools such as Adobe Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, and AI-enhanced tools (e.g., Runway ML, Midjourney, DALL·E, Canva AI, etc.).
Strong portfolio showcasing video storytelling, AI-enhanced content, and graphic design projects.
A keen eye for aesthetics, details, and compelling visual narratives.
Knowledge of emerging trends in AI-driven creativity, layouts, typography, and branding.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills to handle multiple projects.
Passion for AI-driven design, video storytelling, and innovation in digital content creation. more

Job Purpose:


This role works with the legal management team in the provision of legal advisory services and ensuring effective management of legal and contractual risks


Key responsibilities:


Advise the Asset management company on all matters touching on the law.
Ensure the company is compliant with all statutory requirements.
Advising management on the interpretation, impact... and effect of the relevant laws and general conditions affecting their various areas of operation.
Providing strategic legal advice, including advice on business and product development.
Liaison with the various regulatory agencies, including but not limited to the Capital Markets Authority & Retirement Benefits Authority.
Participating in company and group strategic purposes and aligning the legal departments objectives to the same.
Respond to demand letters and making best efforts to resolve disputes before they are referred to a court of law.
Monitoring Client complaints and avoidance of the same becoming subject to litigation.
Refer any disputes which result in litigation or any other necessary matter to a suitable lawyer in the Company’s Panel and supervise the handling of the matter including attending court where need be.
Liaise with external lawyers on conduct of court matters.
Liaise with company staff on required documentation, witnesses etc with respect to matters in court.
Negotiating, drafting and reviewing legal documents and contracts.
Managing the contract execution process.
Drafting and reviewing sensitive communication leaving the company.
Delegated Authority; As per the approved delegated authority matrix.


Knowledge, experience and qualifications required:

Minimum level of academic qualification, skills and knowledge required to perform effectively in the role:


An Advocate of the High Court of Kenya. 
Holder of a current practising certificate.
Bachelor’s degree in Law.
Diploma School of Law (Diploma KSL).


Minimum level of personal and professional experience required to perform effectively in the role:


At least 6 years post admission experience; 4 years of which should be in a legal function in a corporate environment.
Knowledge and understanding of the financial markets, and the respective Laws and regulations.
Knowledge and understanding of the capital markets and Asset/Fund Management legal/regulatory environment will be an added advantage. more

Job Purpose:


To take hands-on responsibility for managing the building's MEP (Mechanical, Electrical, and Plumbing) systems, maintenance, safety and security systems, HVAC needs, energy monitoring, and civil engineering requirements.


Key responsibilities:

Operations Management for Repairs and Maintenance of MEP Systems:


Monitor equipment remotely using the Building Management... System (BMS).
Oversee the operation and maintenance of power equipment such as transformers, MSBs, DBs, MCCBs, ELCBs, RCCBs, MCBs, isolators, AMF switches, automatic voltage stabilizers, diesel generators, and UPS systems.
Plan and manage day-to-day maintenance schedules for electrical, mechanical, and plumbing systems.
Supervise and maintain a preventive maintenance program for systems including HVAC, plumbing, water treatment, lighting, emergency generators, switch rooms, and lifts.
Troubleshoot and repair malfunctions in electrical, mechanical, and other building systems.
Prioritize work schedules and monitor maintenance issues, complaints, and work orders.
Inspect property regularly to identify maintenance needs.
Draft and approve terms of service for engineering contracts.
Coordinate and supervise service contractors to ensure compliance with agreed terms, especially for critical systems.
Draft specifications for works requiring external contractors or consultants and evaluate quotations in collaboration with the Purchasing Manager.
Ensure completion of all contracted work as per specifications and timelines.
Coordinate with local authorities, safety, fire, and building inspectors for compliance with codes and regulations.
Maintain high service standards without compromising occupant safety or comfort.
Organize and manage engineering records and documentation.


Safety and Security:


Test, maintain, and operate fire alarm systems, fire hydrant systems, sprinkler systems, and fire suppression systems.
Test and maintain critical safety installations such as CCTV, access control systems, scanners, and walkthrough metal detectors.
Adhere to and enforce company safety policies and the Occupational Health and Safety Act 2007.
Report any security incidents or suspicious behavior to the Security Manager.
Follow emergency response procedures and participate in fire drills, firefighting training, and health and safety programs.
Demonstrate proficiency in basic firefighting techniques and evacuation protocols.


Energy Monitoring and Management (ESG Responsibilities):


Maintain records and analyze daily utility consumption, reconciling with local authority bills, and provide advice to the finance team.
Initiate energy efficiency projects to optimize costs and improve operational efficiency.
Support ESG initiatives, including pursuing green building certifications.
Provide timely and accurate reports, including utility usage analyses.


Knowledge, experience and qualifications required


Bachelor’s degree in Mechatronic Engineering, Mechanical Engineering, or Electrical Engineering.
Must be a Registered Engineer with the Engineers Board of Kenya (EBK).
4-5 years’ relevant experience. more

Job Purpose: 


To deliver exceptional customer service by managing customer interactions across all communication channels, ensuring timely and effective resolution of queries, and contributing to the overall efficiency and success of the Britam Contact Centre.
The role requires multiskilling capabilities, adaptability to assigned responsibilities, and a commitment to upholding the highest... service standards while continuously improving processes and customer experiences.


Key Responsibilities:


Respond to customer queries across all channels (phone, email, social media, WhatsApp, SMS, web chats) as assigned, promptly and professionally. 
Resolve customer issues effectively at the first point of contact. 
Update and maintain accurate customer records in relevant systems. 
Meet team and departmental targets (SLAs and KPIs). 
Handle escalations and ensure satisfactory resolution. 
Manage bulk communications like SMS and email campaigns. 
Maintain high service levels and follow Contact Centre processes. 
Participate in service improvement initiatives and provide feedback for better customer experiences. 
Prepare and share reports promptly to ensure timely decision-making and effective communication.
Perform other duties as assigned and develop multiskilling capabilities to support all Contact Centre operations. 


Key Performance Measures:


High customer satisfaction (CSAT) scores. 
Resolve customer issues on the first contact (FCR). 
Meet response and resolution time targets (SLA). 
Maintain high-quality interactions (QA scores). 
Achieve daily and monthly productivity goals. 
Handle escalations quickly and effectively. 
Manage all communication channels efficiently (calls, emails, social media, SMS, WhatsApp). 
Accurately update customer records in CRM. 
Follow all company policies and procedures. 
Successfully handle multiple tasks and channels (multiskilling).


Knowledge, experience and qualifications required


University degree in a social science or business-related field.
Relevant experience in a call centre and/or Customer Service.  


Technical/ Functional competencies: 


Ability to discreetly handle sensitive and confidential information. 
Strong organizational skills: ability to prioritize work and meet deadlines. 
Strong writing, analysis and presentation skills. 
Computer literate (MS Word, PowerPoint and Excel expert). 
Records management. 
Planning and organizational skills. more

Job Purpose: 

The product associate Intern is responsible for planning, executing and tracking initiative to drive sales of our products, or work with our partners to drive sales activities of all partnership products, manage relationships, track sales activities to ensure they meet set objectives. The ideal candidate will have a strong understanding of digital marketing and driving... initiatives. 

Key responsibilities:


Work with the department to agree on all planned initiatives for the year and sales objectives. 
Collaborate stakeholders to ensure the success of these initiatives (Product, Marketing, Brand & CX, Finance) 
Follow up with all relevant stakeholders on product requirements, testing, approvals or plans to ensure success of planned initiatives. 
Execute all outlined initiatives within set timelines and e-sales goals and objectives set the initiatives.
Gather and evaluate customer/ user feedback.
Share feedback with stakeholders on all activities and make recommendations on areas of improvement.
Participate in product training and sales meetings as required. 


Knowledge, experience, and qualifications required:


University Degree in Marketing, Business or a Technical field from an accredited institution 
Previous experience in sales & marketing, product /project management is a plus. 
Excellent communication and interpersonal skills. 
Ability to work in a fast-paced, dynamic environment. 
Strong organizational skills and attention to detail. 
Proficiency with basic computer applications and POS systems. more

Job Purpose:

Work within Betalab under the Partnership and Digital department to identify requirements, design and develop solutions (database design, workflows, user/data interfaces, integrations) and offer technical support for Betalab solutions. 

Key responsibilities:


Champion the development of digital solutions by carrying out business analysis, designing end user testing... documents, collaborating with internal and external parties to carry out user testing. 
Work with developers to design algorithms and flowcharts. 
Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications 
Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.   
Enhance and create user and system documentation as needed. 
Perform data modelling to analyse and specify data structures within an application system. 
Developing database objects and structures for data storage, retrieval and reporting according to specifications 
Produce clean, efficient code based on specifications. 
Integrate software components and third-party programs. 
Verify and deploy programs and systems. 
Troubleshoot, debug and upgrade existing software. 
Gather and evaluate user feedback. 
Capturing of business applications information needs and mapping of the same to the software and /or database components. 
Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.  
Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business. 


Knowledge, experience, and qualifications required:


Degree in Computer Science or technical-related field from an accredited institution.
Familiarity with Agile development methodologies.
Development experience with any modern programming tools/Platforms e.g. .NET, Java, Ruby, PHP. 
Development experience with Spring boot and React or Angular Framework. 
Certified Solution Developer/ Architect e.g. Java, Microsoft is an added advantage.
Experience in applications development, which includes system customization and report designs. 
Experience with RDMS preferably MS SQL Server, Oracle, MySQL, Sybase, and Informix. more

Strategic Purpose:

This role will coordinate the management of all risks across Britam General Insurance and ensure the operational and financial risks are understood and managed. Be the center of excellence as the Operations Controls Specialist and oversee best practice 

in: 


Daily operational exceptions and KRI's monitoring and closure.
RCSA's management.
To drive an appropriate... risk management culture, contribute to efficiency gains, minimize losses and ultimately deliver customer satisfaction.


Regulatory Purpose:


Ensure the Business Unit risks, including operational and financial risks are understood and managed within the risk appetite and in line with regulatory and supervisory requirements and expectations.


Key responsibilities:

Enterprise Risk Management:


Responsible for the identification, assessment and management of all risks associated with both new and existing business within the business segment / regulated entity. This includes assisting the segment proactively determines which risks it will accept and retain, and hence actively manage in line with the Group Wide ERM Policy and Risk Appetite. 
Development of the risk management culture to support the implementation and effective operation of enterprise risk management.
Advise senior leadership on significant key risk exposures while maintaining a perspective that is both independent and sensitive to the commercial objectives of the enterprise. 
Ensure there are risk registers maintained for Segment / Business Unit that comprises key potential risks facing the BU and that the risk register contains the corresponding risk indicators.
Continuously liaise with the various departments within the Segment / Business Unit to identify, quantify, mitigate and monitor operational and financial risk across the group.
Develop and implement risk responses to ensure that risk factors and events are addressed in a cost-effective manner and provide management with information to enable risk response decisions.
Monitor risk and communicate information to the relevant stakeholders to ensure the continued effectiveness of the enterprise’s risk management strategy.
Report on all risks on the group risk taxonomy and capture and report on risk events.
Develop and maintain risk management guidance materials, controls, training resources and an internal ERM manual for use at Board, BU / Segment and departmental level. 


Business Continuity:


Develop a Business Continuity Policy, Strategy and BCP & DR Plans and ensure roll out across the entire Britam Group.
Ensure that key parameters such as RPO and RTO are articulated by the business and appropriate enabling BCM capabilities are in place for the Segment / BU.
Support and monitor testing of the Business Continuity Plans and provide appropriate status reports to the Board and Management.
Monitor and track BAU capabilities through liaison with BUs / countries.


General:


Manage the operations, performance and development of the Risk team, ensuring all team members have clear objectives and targets.
Build the required risk management skills and ensure training of the board is carried out to provide a more effective management of risk and to keep up with increasingly complex regulatory requirements.
Represents Britam in industry associations on matters related to risk, compliance and ethics and in interactions with regulators. 
System owner and functional administrator for enterprise risk management, compliance and business continuity information system and analysis software. 
Driving and embedding the appropriate risk culture across Britam.
Driving of the risk technology and ensure the appropriate functioning of the risk committees.
Perform any other duties as may be assigned from time to time.


Key Performance Measures:

As described in your Personal Scorecard.

Knowledge, experience and qualifications required


Master’s degree in finance, business administration or a related field is preferred.
Bachelor’s Degree in Finance, Business Administration or a related field is required.
At least 5 years’ work experience and at least 3 years in a managerial role in a risk management department in a busy and high performing insurance company or group. 

Accreditations in Risk Management would be an added advantage. more

Job Purpose: 

The Foundation and Investor Relations Manager is responsible for leading the foundation's initiatives while managing investor relations to enhance engagement and support. This role involves executing strategies that promote the foundation's mission and impact within the community, as well as fostering strong relationships with Britam investors and stakeholders. The manager will... oversee grant management, program implementation, and compliance, while also crafting effective communication strategies to convey the organization’s value proposition to the investor community.

Key responsibilities:

Foundation Operations:


Lead the daily operations of the foundation, ensuring visibility and impact of initiatives within the

community.
Define goals and develop implementation plans for foundation initiatives aligned with the organization's values and objectives.
Oversee grant-making operations, including actual grant proposal preparations and actual donor identification.
Design and implement new programs and initiatives that address community needs and align with the foundation's mission.
Establish and maintain systems for monitoring and evaluating the effectiveness of programs, ensuring continuous improvement.
Conduct regular assessments to measure the social impact of foundation initiatives and write reports that can be used for Board deliberations, Donors reports and other stakeholders.
Develop and maintain relationships with community organizations and leaders to foster collaboration and support for foundation initiatives. 
Recruit, train, and manage volunteers for various foundation programs and events. 
Ensure all foundation activities comply with applicable laws, reporting requirements, and internal policies. 
Communicate to internal stakeholders on the ongoings of the Foundation on a regular basis. 
Board reports preparations and presentations as needed. 
Marketing the Foundation to external parties and International prospective partners.
Support the creation of presentations, press releases, and other materials for investor communications and events, including quarterly earnings calls and annual reports. 
Coordinate and schedule meetings with investors, analysts, and financial media to discuss the foundation's impact and investment opportunities. 
Implement a system for gathering and addressing feedback from investors to enhance relationships and communication. 
Develop and implement crisis communication plans to address any potential issues that may arise in investor relations. 
Leads the use of statistical targeting to identify good-fit institutional investors. 
Delegated Authority: As per the approved Delegated Authority Matrix.


Knowledge, experience and qualifications required:


Bachelor’s degree in finance, Communication, Marketing, Public Relations, Nonprofit Management, or related fields.
4-7 years of experience in a similar role, with 2-3 years in a managerial capacity within a corporate foundation or nonprofit organization.
Membership in relevant professional bodies (e.g., PRSK, MSK, IPRA, CIM) is preferred.
Professional qualification in Finance/Investment (e.g., CPA, CFA, ACCA) is an advantage.
Strong understanding of Corporate Social Responsibility (CSR) principles and practices.
Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
Strategic thinker with the ability to translate vision into actionable outcomes.
Experience in budget management, financial analysis, and grant-making processes.
Commitment to social impact and community development. more

Job Purpose:

The role holder will be responsible for leading and managing bank branches’ regional relationships in the domiciled region, implements the specific bank strategies at the regional level to ensure the company achieves its corporate goals in terms of growth, profitability, customer service and the set regional revenue targets. Also, to implement sales plans/actions and identify new... partnerships within the region for all lines of business.

Key responsibilities:


Work closely with the various bank branch staffs and insurance officers in the region to support business acquisition from all lines of businesses (GI, EMC, Life & Pension) and achieve the set targets.
Analyze regional expectations and provide insights back to the business to deliver competitively on a product offering and or processes.
Facilitate knowledge sharing and trainings to various bank branches officers and clients in the assigned regions.
Ensures Britam Products cross-selling takes place in new and existing business across all bank partners in the regions.
Plans and executes exciting and innovative regional sales tactics.
Assists with regional implementation and repositioning of new product initiatives and specific bank strategies agreed at the head office levels.
Adhere to regulatory/ compliance and internal procedures regarding bancassurance businesses.
Ensure maintenance of a healthy sales pipeline that supports new business on boarding.
Clearly understands sales targets set, influences, and drives the achievement of 
Bancassurance sales through optimal regional relationship management.
Ensure timely preparation of required presentations, sales pitches and product benefits write up in the region.
Provide quotations as and when required by bancassurance intermediaries within set out time frames.
Ensure premium payment for all closed sales are within the company’s set credit control policy.
Acquire and retain profitable businesses in line with acceptable loss ratios and Britam’s risk appetite.
Perform any other duties as may be allocated from time to time and should be available for deployment to work from any of the six bancassurance demarcated regions in Kenya.


Relationship building & sales management.


Builds, maintains, and sustain business relationships with the regional bank partners’ teams,  Business development officers, Credit officers, Relationship Managers and Direct Sales  teams. 
Active management of relationships with all bank branch staffs to ensure smooth running of the distribution channels in delivering targets.
Integrate well with all members of the team into a harmonious unit committed to the team vision and direction within the team (Intra-team).
Receptive to constructive criticism, feedback and ideas from supervisors, business partners, colleagues.
Maintain event calendars for all partners within the region to increase team building and synergy.
Ensure that route maps and call trees are maintained to facilitate regular engagement of officers within the region as shall be set out from time to time.
Applies knowledge, resources, and experience to resolve problems.
Ensure relationship building with key customers and service providers within the region.
Ensure that a record of all partners officers is maintained and regularly updated to include location, telephone number and email address of the respective officers in the region.
Maintain an activities tracker that ensures that all activities and initiatives are well always tracked.


Training


Ensures empowerment trainings on products and processes to our mutual bank partners (Across all lines of businesses) takes place in the regions as and when required.
Ensures that induction trainings are carried out for all new partner officers within the region on Britam processes and procedures. 
Ensure that customers are well appraised on the solutions taken up through training, write ups and after sales follow up for feedback. 


Reporting


Ensure that stipulated weekly and monthly reports are prepared and shared within the agreed timelines and in the format stipulated.
Ensure monthly expense reports are prepared and submitted within the stipulated processes and procedures.


Knowledge, experience, and qualifications required:


Bachelor's degree in a business-related degree.
At least 3-5 years’ experience in a similar position.
Progress on any professional qualification i.e. AIIK. more