Key Responsibilities:


Implement underwriting philosophy, strategy, process and guidelines for medical insurance business to ensure profitability and achievement of the set loss ratio targets.
Analyse proposed risks and make decisions to accept or reject.
Determine the rates and terms to charge.
Ensure risk survey recommendations are communicated in time and follow up... implementation.
Ensure underwriters comply to the company credit policy.
Manage company records and ensure proper filing of client information both manual and electronic.
Build and manage relationships with brokers, agents, and other intermediaries.
Monitor market trends and competitor activities to stay informed about industry developments and Stay updated on changes in laws and regulations that may affect client retention efforts.
Work closely with sales, marketing, actuarial, and claims departments to align underwriting and retention strategies with business goals.
Proactively manage the policy renewal process to ensure timely renewals and minimize lapses in coverage.
Review and negotiate renewal terms and conditions with clients to retain their business.
Develop and implement strategies to improve client retention rates.
Delegated Authority: As per the approved Delegated Authority Matrix.


Knowledge, Experience and Qualifications required:


Bachelors’ Degree (Insurance/ Actuarial) or other related business degree.
Progress in Professional qualification in Insurance (ACII, FLMI or IIK).
3-5 years’ experience in Health.
Proven experience in managing and nurturing client relationships.
Track record of achieving client satisfaction and retention targets. more

Job Purpose:

The Provider Relations Analyst will play a crucial role in analyzing and managing the relationships between the insurance company and healthcare providers.
This position involves evaluating medical service provider data, ensuring compliance with policies and regulations, and optimizing provider networks to enhance service delivery and operational efficiency.

Key... responsibilities:

Analyze service provider data to identify trends, patterns, and areas for improvement.
Prepare and present detailed reports on provider performance, utilization, and cost-effectiveness.
Develop and maintain dashboards and metrics to track key performance indicators (KPIs).
Evaluate and assess the performance of service providers to ensure adherence to company standards and contractual agreements.
Collaborate with network managers to optimize provider networks and improve provider relations.
Conduct regular audits and reviews of provider services and billing practices.
Ensure compliance with regulatory requirements, company policies, and industry best practices.
Monitor and address any discrepancies or issues related to provider billing, claims, and documentation.
Assist in the development and implementation of quality assurance programs for provider services.
Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.
Develop and recommend best practices for managing provider relationships and optimizing service delivery.
Delegated Authority: As per the approved Delegated Authority Matrix.

Key Performance Measures:

As described in your Personal Score Card.

Knowledge, experience and qualifications required

Bachelor’s degree in actuarial science, Statistics, Mathematics or a related field.
Minimum of 2 years of experience in healthcare analysis, insurance, or a related field.
Strong understanding of medical terminology, healthcare systems, and insurance processes.
Proficiency in data analysis tools and software (e.g., Excel, SQL, or BI tools).
Excellent analytical, problem-solving, and critical-thinking skills.
Strong communication and interpersonal skills with the ability to interact effectively with diverse stakeholders.

Technical/ Functional competencies:

Knowledge of insurance regulatory requirements.
Knowledge of insurance products.
Sales and marketing management skills. more

Job Purpose: 

The product associate Intern is responsible for planning, executing and tracking initiative to drive sales of our products, or work with our partners to drive sales activities of all partnership products, manage relationships, track sales activities to ensure they meet set objectives. The ideal candidate will have a strong understanding of digital marketing and driving... initiatives. 

Key responsibilities:

Work with the department to agree on all planned initiatives for the year and sales objectives. 
Collaborate stakeholders to ensure the success of these initiatives (Product, Marketing, Brand & CX, Finance) 
Follow up with all relevant stakeholders on product requirements, testing, approvals or plans to ensure success of planned initiatives. 
Execute all outlined initiatives within set timelines and e-sales goals and objectives set the initiatives.
Gather and evaluate customer/ user feedback.
Share feedback with stakeholders on all activities and make recommendations on areas of improvement.
Participate in product training and sales meetings as required. 

Knowledge, experience, and qualifications required:

University Degree in Marketing, Business or a Technical field from an accredited institution 
Previous experience in sales & marketing, product /project management is a plus. 
Excellent communication and interpersonal skills. 
Ability to work in a fast-paced, dynamic environment. 
Strong organizational skills and attention to detail. 
Proficiency with basic computer applications and POS systems. more

Job Purpose:

Work within Betalab under the Partnership and Digital department to identify requirements, design and develop solutions (database design, workflows, user/data interfaces, integrations) and offer technical support for Betalab solutions. 

Key responsibilities:

Champion the development of digital solutions by carrying out business analysis, designing end user testing documents,... collaborating with internal and external parties to carry out user testing. 
Work with developers to design algorithms and flowcharts. 
Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications 
Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.   
Enhance and create user and system documentation as needed. 
Perform data modelling to analyse and specify data structures within an application system. 
Developing database objects and structures for data storage, retrieval and reporting according to specifications 
Produce clean, efficient code based on specifications. 
Integrate software components and third-party programs. 
Verify and deploy programs and systems. 
Troubleshoot, debug and upgrade existing software. 
Gather and evaluate user feedback. 
Capturing of business applications information needs and mapping of the same to the software and /or database components. 
Research and provide input on design approach, performance and base functionality improvements for various procedures and applications.  
Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business. 

Knowledge, experience, and qualifications required:

Degree in Computer Science or technical-related field from an accredited institution.
Familiarity with Agile development methodologies.
Development experience with any modern programming tools/Platforms e.g. .NET, Java, Ruby, PHP. 
Development experience with Spring boot and React or Angular Framework. 
Certified Solution Developer/ Architect e.g. Java, Microsoft is an added advantage.
Experience in applications development, which includes system customization and report designs. 
Experience with RDMS preferably MS SQL Server, Oracle, MySQL, Sybase, and Informix. more

The role holder will be responsible for internal verification of assessment reports and re-inspecting motor vehicles to assess small damages. The role will report to the Claims Team Leader
Key responsibilities

Assess the damage and liability for motor vehicle accidents
Issuance of repair authority to motor repairers
Preparation of motor assessment reports
Re-inspection of vehicles
Issuance... of release letters to repairers
Supervision of external motor assessors
Review external assessors assessment report to save the company on repair expenditure
Vetting of motor repairers
Handle  customer enquiries and complaints relating to motor accident repairs
Dispose salvaged vehicles
Undertake valuation on motor vehicles.

Knowledge, experience and qualifications required

Bachelor’s Degree/Diploma in Automotive Engineering
Professional qualification in Insurance (ACII, FLMI or AIIK) and added advantage
2-4 years’ experience in motor insurance covers
Good knowledge in motor insurance covers
Good working knowledge in vehicle accident assessment and vehicle claims recovery more

Reporting to the EMC Claims & Client Services Team Leader the role holder will be responsible for:

Providing prompt, efficient and effective operational support by entering into LOB systems requisite customer and related product information as per given documentation, performing verification and quality assurance of customer data & information on the customer record and CRM data
Manage and... maintain all company’s physical documents and records
Co-ordinate activities and support services within the Registry function
Give effective supervision to the outsourced registry assistants
Scanning, assembling and franking of policy documents and dispatch process 

Key responsibilities

Daily & monthly reporting of registry and policy assembly processes 
Ensure client details/ instructions are accurately and timely processed in line with the requisite processes 
Co-ordinate any out-sourced services of document storage and retrieval
Policy document: printing, franking, assembly and scanning to DMS
Ensure timely dispatch of assembled policy schedules to branches within TAT
Processing the completion of new business, client services e.g. issuance of policy documents while adhering to set procedures and guidelines thus limiting the exposure to risk and litigation
Verifying stamp duty amount due on the sum assured 
Receipt and verification of records submitted by branches and business units
Arrangement and retrieval of physical documents.
Sorting of documents and verifying their attachments.
File recording: tracking, safe movement and custody of client files and policies between branches & HQ
Quarterly archiving of files not in current use
General Registry work as assigned by a team leader
Accurate and timely processing of client requests
Manage escalation reports of recurrent issues vis-à-vis agreed Service Level Agreements.
Escalate quality issues to Operations manager for management.
Participate in development of knowledge base within DDO

Key Performance Measures

As described in your Personal Score Card

Knowledge, experience and qualifications required

A Degree or diploma in Records Management or Information Science.
A minimum of 2 years’ experience in a busy Registry / Archives or branch.
Computer Literate; emphasis on Microsoft Office and EDMS.
Minimum grade of C PLAIN in KCSE secondary education. more

Job Purpose:

Responsible for facilitating efficient client administration, communication and document management. The jobholder is responsible for client correspondences, data capture and document management to ensure efficiency, timeliness and effective client servicing.

Key responsibilities:

Open service requests and follow up.
Complaints report and follow up.
Create Accounts.
Create... and Amend Relationship Manager's on the system.
Closing client service interactions in Siebel.
Review of contract notes, statements, business confirmations/appreciations.
Follow up with individuals that have assigned interactions to client service to close issues.
Mass Communication.
Receipting.
Suspense report follow-up.
Support Asset Management Uganda as per the hub and spoke model.
Inflows Management.
Amendment and update of client static data.
Emails management.
Preparation and dispatch of client correspondences.
Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:

As described in your Personal Score Card.
Knowledge, experience and qualifications required

Bachelor’s degree in a business related field
2-4 years’ experience in a similar position 
Excellent oral, written and interpersonal communication skills 
Strong knowledge of customer care processes and techniques.
Good organizational and planning skills. more

Job Purpose:

The role holder will be responsible for controlling and managing policies through case management to ensure quality and cost effective care, client service, provider management, processing and payment of claims.
Key responsibilities:

Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration).
Interact with clients and service... providers to ensure that the care is given within policy guidelines.
Review medical reports and claims for compliance with set guidelines.
Liaise with underwriters on scope of cover for the various schemes.
Ensure that medical scheme members are attended to round the clock with support from 24 hour call centre.
Discourage poly-pharmacy by diligently challenging of prescriptions and suggesting better alternatives as per

medical practice.
Encourage use of generics and cost effective quality drugs where indicated as a method of reducing the

organizations pharmaceutical expenditure.
Review documents and pertinent requirements regarding claims from providers and clients.
Ensure that the claim made by the claimant is complete in form and complies with the documentary requirements

of an insurance claim.
Management of relationships with clients, intermediaries and service providers.
Verification and audit of outpatient and inpatient claims to ensure compliance and mitigate risk.
Advice claimants regarding basic matters about their insurance coverage in relation to the insurance claim.
Respond to both internal and external claims inquiries concerning claims process, service providers, and the

filing/completion of proper forms.
Record all claims transactions.
Prepare claims registers for claims meetings and update the various claims reports.
Track and follow up on receipt of necessary documents.
Delegated Authority: As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

Degree in Bachelor of Science in Nursing Sciences from a recognized university.
Professional Nursing qualification KRCHN licensed by Nursing council of Kenya.
At least 2-4 years experience in case management and claims processing. more

Thee job holder will be responsible for facilitating and maintaining employee happiness. They may plan strategies, implement plans, and review policies to identify methods for improving and sustaining employee happiness.
Key Roles

Analyze data and make recommendations to improve the company’s practices for employees.
Involve the company in designing and developing employee programs.
Review... company policies to make sure the company is meeting its internal values.
Promote and motivate the company’s best employees.
Listen to each employee to find out what they're currently unhappy about and figure out how to make them happy
Provide a work-life balance for the employees

Knowledge, experience and qualifications required

Masters in HR
Bachelors in HR
10 - 15 years experience in HR more

Key Responsibilities

Ensure daily smooth running of Britam offices and Branches by liaising and working with the various outsourced service providers to ensure quality of services rendered.
Participate in the preparation and development of sectional budget and monthly monitoring of the department’s expenditure.
Promptly respond and address queries (email/calls) raised to the Administration... email group, on a frontline level.
Overseeing the renewal and evaluation of all contracts relating to provision of administrative services.
Ensure timely repairs of office furniture and equipment to prevent further damage and avoid inconveniencing users.
Ensure effective access rights management through appropriate access cards encoding/deactivating.
Maintain an updated record of temporary and contractors access cards; and clear accountability on utilization of the access cards.
Facilitate all travel logistics for staff by working with the stipulated travel agencies and other related contracted service providers (hotels and car hire), whilst ensuring cost savings for the company.
Ensure the regular maintenance of all company vehicles i.e. servicing, cleaning, insurance and fueling Britam cars and the Mombasa Office generator.
Facilitate the on boarding of staff onto the relevant staff benefits such as AA Kenya membership, business cards.
Ensure renewal of all business permits for all Britam offices and other annual relevant office renewals i.e. MCSK, DSTV, Postal Boxes.
Effectively manage the different parking allocations schedule for staff.
Review and consolidate accurate admin operational reports and schedules for decision making.
Ensure regular maintenance and timely identified repairs of office equipment, water dispensers and the access control equipment.
Expedite monthly utility payments for Britam offices i.e. electricity and telephone.
Facilitate office set-up, refurbishments and closure.
Facilitate efficient daily running of the Executive Dining and the Staff Canteen.
Identify administrative issues that arise with quick resolution to ensure organizational effectiveness.
Develop and foster good working relationships with vendors.
Effectively carry out any other duties as may be assigned by the direct supervisor from time to time.
Observe strict adherence to the company’s Administration processes and procedures manual.
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.

Key Performance Measures

As described in your Personal Score Card.

Knowledge, Experience And Qualifications Required

Bachelor's degree in a business related field.
3 to 4 years’ experience in a similar role.
Experience in Travel and Facilities Management.
Knowledge of ERP (Oracle) system and/or experience would be an advantage.
Strong computer and business solutions software skills.
Strong analytical and problem solving skills.

Technical/ Functional Competencies

Excellent customer service skills.
Time management and analytical skills.
Great interpersonal skills.
Knowledge in diversity management.
Ability to drive change.
Stakeholder Management.
Report writing-ability to develop reports.
Strategic Planning.
Ability to multi-task.
Decision making – ability to make strategic decisions in a timely and effective manner.
High moral and ethical standing.
Highly motivated.
Able to handle pressure and work under minimum supervision. more