Role purpose


This role will support the administration of lean transactional payroll operations and for ensuring payroll operations are run efficiently across the hub, its compliance, efficiency, and accuracy.
This includes ensuring the continuous accuracy of MyHR payroll master data, employee records and monthly staff payroll by maintaining relevant records across the hub.
This role... will support the Hub Payroll consultant to review and deliver payroll operational and administrative service, ensuring excellent implementation in the deployment of payroll operational process and procedures. The role requires a systematic, integrated approach with a focus on continuous improvement.


Role context


The British Council Professional Services are undergoing significant transformation.  For the People function, this means significant change to the delivery of HR services to business leaders, line managers and employees.
The British Council has entered a contract with a professional services partner to provide People function services covering areas such as HR Admin, Learning and Development, Pre-Appointment Screening, Pre-Payroll administration.
This partner provides an important operational and tactical component to HR operations and, as such, it is important to the British Council that this is integrated with the People function services performed by British Council to deliver value and cost effectiveness to the HR organisation and excellent service to the wider organisation and our employees.
The Payroll officer is a member of the People Solutions team, which exists to enable business leaders to make good decisions within policy and process frameworks and to ensure that the fundamentals of people administration are delivered efficiently and effectively for all colleagues.
The People Solutions hubs ensure compliance with local legislation as well as meaningful interpretation of global policy to local context. The team has a key role to play in developing organisational capability in people management through advisory services and building a continuous improvement approach to delivery of operations services.


The role reports to the Payroll Consultant.

Main accountabilities include but not limited to:

Relationship & stakeholder management


Support the collaborative efforts with the People function to ensure a seamless employee experience.
Handling payroll related queries from staff liaising with vendor and internal stakeholders, and timely management of queries adhering to Service Level Agreements.
Strive to understand stakeholder queries and resolve tickets in a customer centric manner.


Data management


Ensure information in MyHR (Global HRIS) is accurate and updated regularly and maintain annual dashboard.
Master data in payroll software is updated on monthly basis.
Prepare monthly reconciliation and various reports for respective stake holders.
Support the review of data sourced from multiple countries.
Assist with the review of employee data (new hires, changes, additional earnings) from MyHR to inform payroll run(s) and escalate any issue to Line Manager.


Records Management


Assist with the maintenance rigorous filing of all payroll related documentations (payslips and payroll reports especially).
Support with archiving/ destroying payroll records in line with data protection policies and practices in the country.
Support audits where required.
Verifying the reports generated by the vendor and carrying out accuracy checks
Setting up the annual payroll calendar with the inputs from internal teams and the vendor and ensure strict adherence to the agreed timelines


Professional services expertise: Where appropriate work in conjunction with the MSP and Payroll Consultant to:


Support the regional payroll operations strategy, including review of existing delivery model and practices to ensure compliance, efficiency and accuracy.
Assist with completing payroll calculations manually (through excel templates) or through a payroll system.
Follow up with payments and contributions to statutory bodies (pension, social security particularly).
Ensure system generated pay slips are distributed to employees accurately and in time.
Consolidate payroll register report and other payroll related reports and seek appropriate vetting and approvals for payroll processing.
Prepare all journals and accruals related to payroll in the countries allocated to this role.
Assist with the accurate, timely payment and compliance with all statutory requirements.
Assist with the timely and accurate preparation of annual tax returns and remind staff of the annual tax submissions deadlines.
Assist with the follow up and timely processing of final settlement for leavers.
Support overtime process payments and reimbursements were required.
Ensure timely processing of Purchase Request (PR) and Purchase Orders (PO) for HR related vendor payments i.e. medical insurance, medical claims, payroll vendor fees, etc.


Teamwork


Proactively support and offer help to other team members when their workload requires additional support.
Show flexibility in delivering activities that are not strictly in this role scope.


Role specific skills

There are three proficiency levels for HR skills: novice, developing and exemplary. The relevant proficiency level for this role is listed against each skill.


Data literacy: Data driven - Grasps & uses data to make decisions and inform practice (novice)
Digital Agility: Digital aptitude – motivated to learn and experiment with digital ways of working (novice)
People Advocacy: Risk mitigation & ethics – ensure ethical conduct and compliance and mitigates people risks (novice)
Executional Excellence: Action orientation - Implements actionable and adaptive plans to achieve results (novice).


Problem solving - Finds ractical solutions to navigate and overcome obstacles (novice).

Role specific knowledge and experience

Minimum/essential


Experience of working with multiple datasets and confidential employee information
Experience of delivering payroll operations processes and practices.
Proven ability in solving process and technical issues.


Desirable


Knowledge of automation in payroll
Expertise/Experience of payroll operations across several countries in the region, including operation of tools, processes and procedures.


Language Requirements

The British Council systems and global processes operate in English. Written and verbal proficiency in English is required more

Role Purpose
Supports the education programme team in the delivery of programmes and projects in compliance with British Council policies and procedures, including financial, admin, reporting and data collection, operational project delivery and managing relations with delivery partners.
Main accountabilities but not limited to the following:
Project Management and Delivery Support

Manage... the delivery of event-based components within projects.
Support grants administration and procurement processes, including shortlisting, evaluation and communication.
Responsible for data management, including timely data entry, quality assurance of data, undertaking basic analysis of monitoring data, and developing progress reports to meet requirements and/or needs of funders.
Support internal compliance, such as due diligence, records management, data collection and storage.
Support the project / programme manager(s) in implementing diversity mainstreaming action plans and contribute to it.

Financial Support

Plan and report on project financial plans and budget expenditure and forecasting to Programme Managers and Head of Programme Delivery; manage smaller budgets.
Maintain clear and up-to-date records on all financial transactions as per audit requirements.
Ensure relationships with vendors are maintained and payments are processed on time and in accordance with guidelines.
Compliance with British Council financial policies and procedures.

Managing oneself and others

Manage relationships with partners, vendors/suppliers and other stakeholders at appropriate level
Hold vendors/suppliers accountable for delivering agreed services
Work independently to manage workload against project deadlines and requirements as agreed with project / programme manager
Engage with the wider team to ensure effective and efficient communication and coordination of project and programme activities

Role specific knowledge and experience:
Essential requirements:

A minimum of two years of demonstrable experience working effectively in a supporting role on delivering programmes or projects with a medium level of complexity.
Administrative and financial administration experience.
Financial literacy, budgeting, forecasting, reporting and compliance.
Track record in managing different types of suppliers and partners
Communication skills and ability to coordinate delivery across diverse teams.
Good understanding of basic concepts of monitoring and evaluation and how they are central to good project management.

Desirable:

Previous experience with planning and coordinating delivery of events
Understanding of and experience with grant administration more

About IELTS Speaking Examiner
To carry out assessments for the IELTS Speaking module while maintaining the standards required by the IELTS Professional Support Network (PSN) and the British Council. The IELTS Speaking Examiner will be responsible for the delivery of IELTS oral interviews and will work closely with the examiner support teams.
Main accountabilities but not limited to the... following:

Conducting IELTS Speaking tests.
Marking IELTS Speaking tests.
Ensuring certification is up to date and attending Examiner training, standardisation and certification sessions as required
Conducting other IELTS and British Council exams as required, depending on certification.
Adhering to the IELTS Professional Support Network and British Council policies.
Participating in Examiner meetings and other relevant meetings as required.
Equality, Diversity and Inclusion (EDI) and to ensure that policy is taken into account when planning and delivering activities.
Managing information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation.
Participating in required British Council training and applying relevant principles in carrying out duties, including Child Protection and Health and Safety.
Examiners need to be organised, prepared, and professional, and dress in line with local expectations of an examiner.
Keeping abreast of developments in IELTS

Essential Requirements and Experience: 

An undergraduate or Master’s degree or a qualification which can be demonstrated to be equivalent to an undergraduate or Master’s degree*.
A recognised qualification in Teaching English to Speakers of Other Languages(TESOL) or recognised equivalent as part of a recognised university award course.
At least 3 years’ full time (or the equivalent part time) relevant TESOL teaching experience (minimum one-year post-certificate level qualification). The majority of this teaching experience must relate to adult students (16 years and over)**.
The required professional attributes and interpersonal skills for the role. more

Role Purpose
To support the implementation of the Cultural Relations gender equality strategy and EDI action plan; provide expert advice and support our global programmes and contracts to deliver gender equality outcomes; and contribute to and manage research, thought leadership and advocacy for gender equality themes across our cultural engagement work. The role will build the skills and... capacities of colleagues to integrate gender equality and inclusion into projects and programmes and support the development and implementation of Cultural Engagement systems and processes to ensure gender equality is addressed. 
Main accountabilities but not limited to the following:
Strategy & Planning

Provides high quality analysis of global, regional and UK trends and evidence on gender equality and empowerment of women and girls to contribute to the development of the British Council’s strategies and plans.
Contributes to the development and delivery of the Cultural Engagement Gender Strategy and the Cultural Engagement EDI Plan.

Sector/subject expertise

Contributes to understanding of the British Council’s programmes that contribute to gender equality/empowerment of women and girls and lead the sharing of good practice.
Contributes to the development of research and thought leadership materials and represent the British Council externally, to enhance its reputation as a credible authority in gender equality and to promote intercultural understanding/new collaborative opportunities.
Contributes to the development and delivery of training, support and knowledge-sharing activities to build skills and capability in gender mainstreaming and the empowerment of women and girls across Cultural Engagement globally.
Manages the identification, development and quality assurance of networks of associates, consultants and relevant partners to support the British Council’s work in gender equality and the empowerment of women and girls.

Equality, Diversity and Inclusion

To actively contribute to an inclusive and anti-racist organisational culture, being aware of your own biases, and taking action to mitigate against these. Ensuring people feel valued and are treated equitably, with support for people’s well-being and mental health.
Understand the British Council’s approach to equality, diversity and inclusion and how it applies to your role, making time for learning and development relating to EDI and anti-racism.

Relationship and Stakeholder Management

Develops and maintains excellent relationships and communication with internal stakeholders including programme leads, sector leads, business development leads, Regional EDI leads and the Diversity Unit to build a clear understanding of their needs and experiences, to enable effective advice and tailored support to meet gender equality commitments.
Builds and manage reputation, relationships and partnerships with key gender equality stakeholders relevant to our programmes

Business Development

Supports positioning and scoping activities to identify business opportunities including analysis of donor and funder policies and practice on gender equality
Leads and/or contributes to concepts and technical proposals for new business opportunities that focus on or make a significant contribution to gender equality.
Contributes to the Global Contract and Programme Approval processes to ensure that commitments to gender equality are being met.

Consultancy, Analysis & Problem Solving

Supports the development and implementation of systems and processes in place across Cultural Engagement to monitor and meet our gender equality commitments. across all funding streams
Provides professional advice, guidance and opportunity-development support to help the scoping, contextual analysis (including gender analysis) design and delivery of gender transformative programmes that focus on gender equality.
Provides professional advice, guidance and consultancy input to integrate gender perspectives and outcomes for women and girls/gender transformative approaches in the delivery and monitoring and evaluation of programmes.

Role specific knowledge and experience:
The successful candidate will need to possess the following requirements:

Relevant degree in international development, gender studies, public policy, or a related discipline
Experience of leading and/or contributing to technical proposals from a gender perspective
Consultancy, capacity building and training skills, particularly in gender equality
Ability to carry our gender analysis and advise on gender sensitive and/or transformative programme design and delivery.
Knowledge of gender equality issues globally and in SSA and at least one of the British Council areas of work (Arts, Education and English) relevant policies and the intersection between gender and other inequalities
Experience of applying knowledge of gender issues to research and programme design and delivery in an SSA context.
Experience of delivering capacity building and training activities – specifically on gender equality
Experience of promoting equality, diversity and inclusion within project planning and delivery including use of appropriate tools
Understands and promotes ethical conduct, and able to ensure that own behaviour and the behaviour of others is consistent with these standards and values of the British Council including those set out in our EDI priorities.
Experience and understanding of working across SSA region.

Desirable
Masters degree in relevant field more

Role Purpose
To support regional/local design needs, working closely with the Hub Design Manager and marketing teams. The Part-Time Design manager will be responsible for assisting in managing a regional design roster on an ongoing basis, ensuring all creative assets align with our brand guidelines and in localizing creative assets for our digital campaigns and social channels. They will drive a... focus on standardisation and templating while still ensuring materials meet local needs. 
Main Accountabilities
Project Support

Creating designs/templates for our campaigns according to specifications provided by the marketing teams and the design manager and improving design tasks.
Implementing design tasks for local initiatives and branding activities.
Manages regional permissions, copyright and asset storage as required.
Supports the management of regional agencies on an ongoing basis, updating them about new materials and guidelines coming from the Brand Team.
Works closely with the creative team in the Brand Team sharing and discussing creative work, making recommendations around what is and isn’t working. Takes learnings back into the region to drive quality and consistency.
Provides guidance to marketing colleagues on the best approach to their creative requirements.

Managing self and others

Maintains brand standards/creative quality in region, supported by the Design Manager.
Continually looks for new ways to better use creative content, identifying new formats, technologies and channels for presentation of content.
Keeps abreast of production software and technology to ensure industry standards.
Supports the implementation of the equality, diversity and inclusion (EDI) framework for design by demonstrating inclusion of diversity in creative across both print and digital and implementing EDI recommendations.

Relationship and Stakeholder Management

Proactively builds and maintains collaborative relationships with internal peers and stakeholders to ensure integrated, joined up and future-proofed working.
Acts as a Brand Ambassador, helping deliver a strong British Council brand.

Minimum/Essential Qualifications:
Relevant degree or demonstrable equivalent level of experience
Role specific knowledge and experience:

Knowledge of modern graphic design technology and experience in aspects of graphic design.
Understanding of modern production methods, including those in other countries.
Experience in the management of corporate identity standards and branding.

Desirable

Presentation skills
Microsoft Office suite including PowerPoint.
Stakeholder management and influencing.
Ability to assess creative projects and assets. more

About Exams Invigilators Kenya
We are looking for suitably qualified candidates to ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met. The post holder will be part of Kenya Exams team. The post holder will be part of a wider pool of test day personnel, contracted to support the delivery of a variety... of tests on behalf of the British Council across various locations in the country. The post holder will be required to work very closely with a team of other test day personnel and test day service providers.
Essential Requirements: 

English language level of B1 (Listening, Speaking, Reading, Writing skills) or equivalent (e.g. Cambridge English PET, IELTS 5)
Diploma or equivalent qualification 
Customer Service: Experience of responding to children/ young adults and parents' needs (as customers) in a professional manner, to a high level of quality

Desirable Requirements: 

Previous invigilator experience 
Awareness of safeguarding and promoting the welfare of children more

About IELTS Speaking Examiner
To carry out assessments for the IELTS Speaking module while maintaining the standards required by the IELTS Professional Support Network (PSN) and the British Council. The IELTS Speaking Examiner will be responsible for the delivery of IELTS oral interviews and will work closely with the examiner support teams.
Main accountabilities but not limited to the... following:

Conducting IELTS Speaking tests.
Marking IELTS Speaking tests.
Ensuring certification is up to date and attending Examiner training, standardisation and certification sessions as required
Conducting other IELTS and British Council exams as required, depending on certification.
Adhering to the IELTS Professional Support Network and British Council policies.
Participating in Examiner meetings and other relevant meetings as required.
Equality, Diversity and Inclusion (EDI) and to ensure that policy is taken into account when planning and delivering activities.
Managing information created and received in compliance with the British Council’s information management standards, policies, the UK data protection principles and local legislation.
Participating in required British Council training and applying relevant principles in carrying out duties, including Child Protection and Health and Safety.
Examiners need to be organised, prepared, and professional, and dress in line with local expectations of an examiner.
Keeping abreast of developments in IELTS

Essential Requirements and Experience: 

An undergraduate or Master’s degree or a qualification which can be demonstrated to be equivalent to an undergraduate or Master’s degree*.
A recognised qualification in Teaching English to Speakers of Other Languages(TESOL) or recognised equivalent as part of a recognised university award course.
At least 3 years’ full time (or the equivalent part time) relevant TESOL teaching experience (minimum one-year post-certificate level qualification). The majority of this teaching experience must relate to adult students (16 years and over)**.
The required professional attributes and interpersonal skills for the role. more

Role Purpose
The long-term purpose of this role is to ensure the efficient, effective operational co-ordination and delivery of Business to Business (B2B) Exams and Projects at the right cost and customer experience. The role is to support B2B Customers on operational, system and technical issues and report issues and resolutions to the Account Relationship Manager to develop and retain the... Account. During the transition period, the role will provide this support to Business to Customer (B2C) customers, focusing on registration and payment systems and Computer-Based testing. It will also provide operational finance support to country and cluster teams including Purchase Order creation, Direct Invoicing processing and debtor management.
Main accountabilities but not limited to the following:

Provides technical assistance leading up to and on Test Day.
Undertakes bulk upload and cash reconciling
Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
Proactively works with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
Undertakes contingency and risk management on the ground, liaises with Local IT, Examiner or Venue Staff to ensure alignment on communications. 
Provides support related to compliance or investigations on Test Day and related issues.                                                                                                             
Uses standard procedures and templates, regularly records, analyses, and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
Supports meetings to review Test Day performance delivery, continual improvement, and corrective actions.
Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Role specific knowledge and experience:

Experience in B2B / B2C customer service environment
Experience of and ability to deliver excellent standards of customer service
Excellent computer skills
Understanding and experience of risk and compliance management

Desirable

Experience working in exams
Experience of supporting on delivery of computer-based exams
Experience of examinations operational finance more

Role Purpose
The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required... to work test days which will involve weekend work as part of the contracted hours.
Main accountabilities but not limited to the following:

Undertakes the related planning and delivery functions in preparation for Test Days in line with British Council process.
Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.  Identifies where more complex issues require resolution by others and refers them on accordingly.
Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications 
Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly or monthly time horizon.                                                                                                      

Role specific knowledge and experience:

Experience working in a busy operational environment delivering high levels of customer service.
Ability to ensure compliance, risk, and security standards are monitored and maintained

Minimum Requirements:

Under-graduate degree or equivalent qualification/experience

Desirable:

Experience of supporting delivery of computer-based exams
Experience working in Exams more

Role Purpose
The overall objective of a Customer Services and Sales Officer is to ensure the smooth running of the British Council’s Exams and Customer Services operations in Kenya by delivering high-quality customer service and sales targets in line with corporate standards and policies.
The post holder will act as British Council’s ambassador to provide a seamless customer experience to all... relevant stakeholders, handle enquiries about British Council Exams Services and meet agreed targets, objectives, and Key Performance Indicators (KPIs).
Main accountabilities but not limited to the following:  

Provide a consistent and positive customer experience in line with the British Council Customer Service Strategy and relevant corporate standards and policies.
Be accountable for agreed individual income and conversion targets every month.
Build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements.
Support the delivery of examination services / products through leading on contact, registration and pay and post-test activities to defined quality standards, to meet customer needs and support the delivery of the in-country Examinations Business Development Plan
Contribute directly to customer service indicators such as customer feedback, mystery shopping and customer effort assessment scores for the Exams centre.

Role specific knowledge and experience:

Comprehensive, proven experience​ as a customer service and sales executive
Thorough understanding of marketing and negotiating techniques​.
Fast learner and passion for customer service and sales​.
Self-motivated with a results-driven approach​

Minimum requirements:


Higher Diploma and/or equivalent professional experience


Desirable:

Customer Service Professional Qualification
Relevant qualification or training undertaken in Sales.
Marketing and Communications experience.
Hands-on experience with CRM software is a plus​ more