Duties and Responsibilities

Responsible for agents in the assigned zone to drive quality sales as per the set forecast
Communicate to agents and customers on company policies and procedures
Stock management: stocks with agents specifically to minimize loss
Reporting on key activities in the field: sales, financial reconciliation, data entry by agents, stock levels, verification and... creditability of data
Training agents and customers on the relevant business procedures
Sales target management and agent recruitment
Work closely with warehouse officers and logistics providers to ensure timely delivery of products to the sales agents
Regional performance reporting including team performance to target
Gather critical market information on the improved cookstove sector, BURN’s distribution partners, competitor activity, and other key areas of the market.
Market visits and travel as required by the business
Other assigned tasks as per the business requirements.

Skills and Experience

Bachelor's degree
Minimum of 3 years of experience in sales.
Strong organizational and multitasking abilities.
Communication skills in both written and spoken English and Swahili
Based within or willing to relocate to the assigned zone.
Strong mindset for continuous improvement and meeting or exceeding expectations.
Passion for social enterprise, development of people, and environmental benefits.                                                 
Qualified Female Candidates encouraged to Apply more

About the role

The Customer Experience Business Analyst plays a pivotal role in driving customer-focused initiatives by analyzing data and processes to enhance the overall customer journey. They will work closely with cross-functional teams to identify improvement areas, streamline operations, and ensure that customer experience aligns with the business strategy. Their goal is to use data and... insights to shape a seamless, efficient, and satisfying customer experience across all touchpoints.

Duties and Responsibilities
Customer Experience Analysis:

Analyze customer interactions, feedback, and data across various touchpoints to identify pain points and opportunities for improvement.
Utilize tools such as CRM systems, customer surveys, and social media analytics to gather relevant customer behaviour and satisfaction data.
Monitor customer experience metrics (NPS, CSAT, CES) and trends to provide actionable insights to leadership.

Process Improvement and Optimization:

Work with cross-functional teams to map customer journeys and identify process inefficiencies or gaps.
Propose and implement process improvements to enhance the customer experience and reduce churn.
Collaborate with teams such as Business Intelligence (BI), marketing, and IT to integrate customer experience best practices into business processes.

Data-Driven Insights:

Conduct detailed data analysis using tools such as SQL, Excel, Tableau, or Power BI to uncover insights into customer behaviours and preferences.
Create reports, dashboards, and presentations to communicate these findings to stakeholders, supporting business decisions with clear, data-driven insights on customer experience.

KPI Tracking &Trend Analysis:

Monitor key performance indicators (KPIs) like CSAT, NPS, and customer churn, while analyzing trends and patterns in customer behaviour and preferences.

Project Management and Implementation:

Manage customer experience improvement projects from start to finish, ensuring timely execution and successful goal delivery.
Collaborate with teams to prioritize and implement changes based on customer feedback and data analysis, while ensuring all initiatives are properly tracked and documented.

Cost Optimization:

Collaborate with relevant teams focusing on cost-effective ways to enhance customer touchpoints without compromising service quality.
Analyze all Customer Experience costs and Identify opportunities for reducing costs at various touchpoints (e.g., through automation or process improvements.
Developing and monitoring annual Budget analysis

Stakeholder Collaboration:

Collaborate with sales, marketing, Business Intelligence, and product development teams to align customer experience strategies, while acting as the liaison between business stakeholders and technical teams to ensure solutions are feasible and support business objectives.

Customer Experience Strategy Development:

Contribute to the development of a customer experience strategy that supports business objectives.

Vendor and Partner Management:

Collaborate with external vendors or partners to ensure outsourced services meet customer experience standards while evaluating performance and addressing any issues affecting customer satisfaction.

Skills and Experience:

Bachelor's degree in data science, statistics, business analytics, or a related field.
2+ years of experience in a fast-paced contact centre or in customer service management.
Proficiency in data analysis tools (e.g., SQL, Python, R, Tableau, Power BI).
Strong analytical skills and ability to interpret complex data sets.
Excellent communication and presentation skills.
Knowledge of customer experience metrics and best practices.
Experience working with CRM systems and customer data.
Knowledge in Accounting will be an added advantage.
Experience in the Pay go/ BPO industry.
Knowledge of customer experience management methodologies.
Experience with statistical modelling and predictive analytics. more

About the Role:

BURN is looking for a Cook, who will be responsible for preparing and cooking meals for employees and residents.
Your duties will include setting up the kitchen with necessary utensils and equipment, studying and gathering recipe ingredients, and ensuring timely food preparation with appealing presentation. You will modify recipes to meet specific dietary needs, monitor food... stock, place orders, and check the freshness of ingredients.
Additionally, you will experiment with recipes, suggest new ingredients, and maintain cleanliness and safety standards in the kitchen. Your role is essential in delivering high-quality meals while adhering to health and safety regulations.

Duties and responsibilities:

Cooking for the employees and the house residents.
Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales.
Study each recipe and gather all necessary ingredients.
Cook food promptly.
Ensure appealing plate presentation.
Slightly modify recipes to meet residents’ needs and requests (e.g. reduce salt, remove dairy)
Monitor food stock and place orders.
Check the freshness of food and discard out-of-date items.
Experiment with recipes and suggest new ingredients.
Cleaning all the dishes and surfaces used during and after cooking.
Ensure compliance with all health and safety regulations within the kitchen area.

Skills and Experience:

High school diploma or equivalent; formal culinary education or certification preferred.
Proven experience as a cook or chef, preferably in a similar environment (e.g., residential or institutional).
Proficiency in using kitchen utensils and equipment.
Strong understanding of various cooking techniques and methods.
Ability to follow recipes and adapt them based on dietary needs or preferences.
Experience in food preparation and cooking, with a focus on quality and presentation.
Knowledge of food safety and hygiene practices.
Ability to manage food stock and make timely orders.
Creativity in experimenting with recipes and introducing new ingredients.
Attention to detail and strong organizational skills.
Good communication skills for interacting with residents and possibly other staff members.
Ability to work efficiently in a fast-paced environment.
Flexibility to accommodate special dietary requests and modifications. more

About the role

The Carbon Policy Lead will play a pivotal role in shaping and executing our organization's strategies related to carbon policy on a global scale.
This position requires a deep understanding of carbon policy, excellent communication skills, and the ability to engage with government bodies, committees, and stakeholders.
The role will be responsible for supporting government... relationships, staying abreast of global carbon policies, and leading our responses to government consultations. Additionally, it will actively participate in government committees, stakeholder meetings, and international negotiations, contributing to the development and implementation of effective carbon market regulations.

Duties and Responsibilities
Government Relationship Support:

Develop and maintain strong relationships with government officials and relevant stakeholders to promote our organization's interests in the field of carbon policy.
Collaborate with government agencies to provide expertise, insights, and recommendations on carbon policy matters.
Lead the formulation and submission of comprehensive responses to government consultations on carbon-related issues.
Represent the organization at government committees, workshops, and stakeholder meetings, advocating for our stance on carbon policy issues.
Establish and nurture relationships with key stakeholders, ensuring our organization's perspectives are well-represented.

Global Carbon Policy Expertise:

Stay up to date with the latest developments and changes in carbon policies globally.
Become an expert in various aspects of carbon policy, including emerging trends, best practices, and regulatory frameworks.

Document Review:

Prepare and review Letters of Intent (LoIs) and Memoranda of Understanding (MoUs) that align with our organization's goals and comply with relevant carbon policy regulations.
Write and publish white papers that showcase our thought leadership in the field of carbon policy.

Team Management:

Lead a small team of policy analysts and support them to undertake tasks such as policy analysis, drafting applications, engaging governments, and research.

Skills and Experience
Team Management
Knowledge of Government Structures:

In-depth understanding of government structures at local, national, and international levels.
Familiarity with the legislative processes and decision-making mechanisms related to environmental and carbon policy.

Existing Government Contacts:

Demonstrated track record of cultivating and maintaining relationships with government officials and relevant decision-makers.
Proven experience in carbon policy, with a strong track record of engagement with government bodies and stakeholders.
Existing network within government circles, facilitating effective communication and collaboration.

Carbon Knowledge:

Comprehensive knowledge of carbon policies, emissions trading systems, and international agreements related to climate change.
Proven experience working with carbon-related regulations and a keen awareness of emerging trends in the field.

Public Speaking Skills:

Strong public speaking and presentation skills to effectively communicate complex carbon policy issues to diverse audiences.
Ability to represent the organization at conferences, workshops, and government-related events.

About you

Strategic thinker.
Highly motivated, energetic self-starter who takes ownership and works independently.
Process-orientated with strong time-management skills.
Thrives in a fast-paced, entrepreneurial environment.
A passion for BURN’s mission.
Master's degree in social sciences, politics, economics, public policy, or law from an excellent university
5 years experience in a similar role within a fast-paced and multi-cultural environment
French language skills

Legal Skills:

A strong legal background with a degree in Law, specializing in environmental law or related fields.
Proven experience in interpreting and navigating complex legal frameworks related to carbon policies.
8 years+ experience. more

About the role

BURN seeks a Regional Carbon Policy Analyst to support our carbon market activities under Article 6 of the Paris Agreement. This role will analyse policy developments in our current and expansion markets and support our applications to buyers in the Global North.

This role could suit someone from an environmental policy background, someone with experience in the carbon... markets, or anyone with exceptional grant writing skills who is keen to learn about carbon.

We are looking for someone interested in working in a dynamic, challenging environment, for a company that recognizes and rewards creativity and initiative.



Duties and Responsibilities
Article 6 carbon project development:

Support the development of documentation for new Article 6 carbon projects.
Prepare detailed applications to both African governments and buyer governments in the Global North.
Prepare Letters of Authorization for carbon trading under Article 6.
Support the preparation of Letters of Intent (LoIs) and Memoranda of Understanding (MoUs) that align with our organization's goals and comply with relevant carbon policy regulations.

Global Carbon Policy Analysis:

Stay up to date with the latest developments and changes in carbon policies globally. In particular, opportunities for BURN within the compliance markets.
Conduct in-depth research to become an expert in various aspects of carbon policy, including emerging trends, best practices, and regulatory frameworks.
Select, summarize and present key policy developments to management.
Maintain a database of global policy developments.
Support the writing and publishing of white papers that showcase our thought leadership in carbon policy.
Establish and nurture relationships with key stakeholders, ensuring our organisation’s perspectives are well-represented

Government Relationship Support:

Support building relationships with government officials and relevant stakeholders to promote our organization's interests in the field of carbon policy.
Follow up with government agencies on feedback and recommendations on carbon policy matters.
Prepare excellent presentation materials to showcase BURN to governments.

Government Consultation Responses:

Lead the formulation and submission of comprehensive responses to government consultations on carbon-related issues.
Review any documentation coming from stakeholder engagements to support analysis and feedback tracking and response.
Coordinate with internal teams to gather necessary data and insights to inform well-rounded and impactful responses.

UNFCCC Negotiation Tracking:

Monitor and track Article 6 UNFCCC negotiations, providing timely updates and analysis to the internal team.
Stay informed about changes in carbon market regulations and ensure our organization is positioned to adapt and comply.

Skills and Experience:
Exceptional written communication skills

It is essential that you can write persuasive and detailed application forms at a speed that is appropriate for a high-level government audience.
Grant writing experience is desirable.

Exceptional research and analysis skills

Demonstrated ability to digest large volumes of information, select the key points, grasp the “so what,” and present it clearly to management.
Ability to read, understand and summarize legal documents.
Demonstrated ability to conduct diverse analytical work.
Experience of (or willingness to learn) the technicalities of carbon.

About you

Strategic thinker.
Highly motivated, energetic self-starter who takes ownership and works independently.
Process-orientated with strong time-management skills.
Thrives in a fast-paced, entrepreneurial environment.
A passion for BURN’s mission.
Master's degree in social sciences, politics, economics, public policy, or law from an excellent university
5 years experience in a similar role within a fast-paced and multi-cultural environment
French language skills

Legal Skills:

A strong legal background with a degree in Law, specializing in environmental law or related fields.
Proven experience in interpreting and navigating complex legal frameworks related to carbon policies.

Government relations experience:

In-depth understanding of (African) government structures at local, national, and international levels.
Familiarity with the legislative processes and decision-making mechanisms related to environmental and carbon policy.

Carbon Knowledge:

Knowledge of (or willingness to learn) about carbon markets, emissions trading systems, and international agreements related to climate change.
Proven experience working with carbon-related regulations and a keen awareness of emerging trends in the field.

Public Speaking Skills:

Strong public speaking and presentation skills to effectively communicate complex carbon policy issues to diverse audiences.
Ability to represent the organization at conferences, workshops, and government-related events. more

About the Role:

Burn is looking for a Manufacturing and Maintenance Manager who will be responsible for directing and coordinating activities leading to the quality production of company products in line with customer expectations and schedules with a focus on safety to optimize processes and the costs of the production and maintenance departments.

Duties and responsibilities:

Overall... responsibility for the Maintenance, Safety and Production Departments
Oversee production scheduling, safety, training, and production documentation
Oversee preventative maintenance program of production lines, equipment, and utilities
Oversee root cause analysis system for Breakdowns including hands-on repairs and fixes and prevention of the issue in the future.
Implement new equipment and processes. Work with the Engineering team Production and Quality teams to qualify new processes and equipment.
Prepare leasehold improvements, equipment, people, etc. for new product launches.
Responsible for process improvement and continuous improvement.
Team management.
Take a leadership role with the on-the-floor teams when major changes come in the factory, such as big changes in volumes, compensation, team, etc.
Managing change and growth.
Responsible for factory expansion and improvement projects, such as building new offices. Maintain relationships with contractors (electrical, plumbing, civil, ventilation and fabrication).
Risk identification and planning for risk reduction of factory capacity, safety and maintenance.
Maintain clean, safe and orderly working environment.
Leadership and Overall responsibility for factory health.
Implement and manage ERP system from the production and maintenance perspectives
Implementation of strategic systems, such as TPM, lean, etc.

Skills and Experience:

Bachelor’s Degree in engineering, administration, or facility management
Minimum experience of 10 years in a supervisory role
Working knowledge of electrical and mechanical systems
Familiarity in drafting and understanding blueprints and schematics
Effective communication and people management skills
Comfortable working in a fast-paced environment more

About the Role:

Burn is looking for a Production Manager who will be responsible for directing and coordinating activities leading to the quality production of company products in line with customer expectations and schedules with a focus on safety to optimize processes and the costs of the production and maintenance departments.

Duties and responsibilities:

Overall responsibility for the... Maintenance and Production Departments
Oversee production scheduling, safety, training, and production documentation
Oversee preventative maintenance program of production lines, equipment, and utilities
Oversee root cause analysis system for Breakdowns including hands-on repairs and fixes and prevention of the issue in the future.
Implement new equipment and processes. Work with the Engineering, Production, and Quality teams to qualify new processes and equipment.
Prepare leasehold improvements, equipment, people, etc. for new product launches.
Responsible for process improvement and continuous improvement.
Team management.
Take a leadership role with the on-the-floor teams when major changes come in the factory, such as big changes in volumes, compensation, team, etc.
Managing change and growth.
Responsible for factory expansion and improvement projects, such as building new offices. Maintain relationships with contractors (electrical, plumbing, civil, ventilation and fabrication).
Risk identification and planning for reducing factory capacity, safety and maintenance risk.
Maintain a clean, safe and orderly working environment.
Leadership and Overall responsibility for factory health.
Implement and manage ERP system from the production and maintenance perspectives
Implementation of strategic systems, such as TPM, lean, etc.

Skills and Experience:

Bachelor’s Degree in engineering, administration, or facility management
Minimum experience of 10 years in a supervisory production role in a manufacturing facility.
Working knowledge of electrical and mechanical systems
Familiarity in drafting and understanding blueprints and schematics
Effective communication and people management skills
Comfortable working in a fast-paced environment more

About the role

BURN is looking for an IT Officer is responsible for managing and supporting the information technology infrastructure. This includes maintaining hardware and software systems, ensuring network security, providing technical support to staff, and implementing IT policies and procedures.
 The IT Officer will play a key role in troubleshooting technical issues, managing data... backups, and staying current with technological advancements to ensure the organization's systems are efficient and secure.

Duties and Responsibilities

Administration of the active directory - Creating, and modifying user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database.
Administration of office 365 platform – SharePoint, Teams, Exchange, PowerApps
Support development and implementation of new computer projects and new hardware installations. 
Diagnosing and fixing problems or potential problems within the network and its hardware, software, and computer systems. 
Assist in maintaining IT inventory for all IT assets within the organization and conducting regular preventive maintenance on all IT assets and logging the same. 
Preparing regular reports on IT support issues, maintenance logs, and any other relevant report that may be asked by the supervisor. 
Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users. 
Monitoring network, firewall, and computer systems to ensure 99.9% uptime, security & improved performance. 
Provide user support in setting up & conducting end-user training for all relevant IT platforms. 
Any other duties as assigned by the supervisor. 

Skills and Experience

Bachelor’s degree in information technology, Computer Science, or a related field.
Proven experience as an IT Officer or a similar role, with a minimum of 1year of relevant experience.
Strong technical knowledge of IT hardware, Active Directory, 0365, networks, operating systems, and software applications.
Proficiency in IT support and troubleshooting, with the ability to diagnose and resolve technical issues effectively.
Prioritization & organization of work to ensure timely completion of tasks.
Solid understanding of IT security principles and best practices, with hands-on experience in implementing security measures.
Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.
Strong analytical and problem-solving skills, with the ability to think strategically and propose innovative solutions.
Certifications such as ITIL are highly desirable.
Ability to prioritize tasks, handle multiple responsibilities simultaneously, and work effectively under pressure. more

About the role
The Administrative Assistant will provide administrative support to the legal department. You will be responsible for managing workload allocations (in collaboration with the Director of Legal), coordinating meeting arrangements, and handling a variety of confidential and sensitive information. To succeed in this role, you must be an excellent communicator and keen to work in a... dynamic, challenging environment, for a company that recognizes and rewards creativity, initiative, and contributions.
Duties and Responsibilities

Assist with the development and management of admin tracking and monitoring systems for the team.
Follow up to ensure tasks delegated by the Director of Legal to staff are carried out promptly.
Calendar and schedule management: Organize and maintain the Director of Legal’s calendar, and schedule appointments, meetings, and calls, ensuring optimal use of their time and effective coordination with internal and external stakeholders.
Meeting coordination: Prepare meeting agendas, coordinate logistics, and ensure necessary materials and resources are available. Take meeting minutes, distribute action items, and follow up on progress as required.
Communication and correspondence: Manage incoming and outgoing communications on behalf of the legal department, including phone calls, emails, and other correspondence. Draft and proofread various documents, presentations, reports, and memos as requested.
Relationship management: Build and maintain positive relationships with key internal and external stakeholders, including clients, partners, and vendors. Serve as a liaison between executives and other departments or individuals within the organization.
Confidentiality and discretion: Handle confidential and sensitive information with the utmost discretion and professionalism. Maintain confidentiality of executive discussions, decisions, and company-related matters.
Project coordination: Assist with special projects and initiatives as assigned, coordinating efforts across teams, and ensuring deadlines and deliverables are met.
Research: assist the legal department with research related to their work.
PRF generation and follow-up on proof of payments with the Finance team.

Skills and Experience

A Diploma in communications or administration or related certification.
Previous experience as an administrative assistant or in a similar role is required.
Excellent organizational and time management skills are crucial to effectively handle multiple tasks and prioritize responsibilities in a fast-paced environment.
Strong verbal and written communication skills are essential for clear and professional interaction with executives, colleagues, and external contacts.
Attention to detail in written documents is important.
Demonstrated ability to handle sensitive and confidential information with professionalism and maintain the highest level of discretion and integrity.
Proficiency in using standard office software and tools, including word processing, spreadsheets, presentation software, and calendar management applications. Familiarity with video conferencing platforms and collaboration tools is a plus.
Ability to adapt to changing priorities and work effectively under pressure.
Flexibility in managing evolving schedules and last-minute changes efficiently.
Strong problem-solving and critical-thinking skills to anticipate needs, identify solutions, and make decisions independently when required.
Exhibit a high level of professionalism, diplomacy, and interpersonal skills in dealing with individuals at all levels of the organization. more

About the role
Burn is looking for a Market Research Project Officer who will be involved in managing active research projects, focusing on producing regular deliverables, interpreting analyses, and using analysis software.
Duties and Responsibilities

Overseeing daily project workload, adhering to SOPs, and supporting the manager in generating insights.
Project management - ensure... high-quality stakeholder service, cost efficiency, and timely completion.
Project operations - data handling and logistics, and managing data collection teams by handling contracts, payments, and duty fulfilment.
Documenting contracts and payout plans.
Assisting in project setup with tool translations, route planning, and sample area selection.
Preparing cost estimates and budgets, managing funds for field operations, and conducting reconciliations.
Data analysis, insight generation, and report writing to conclusively meet study objectives.

Skills and Experience

A bachelor's degree in a relevant field such as Business, Marketing, Economics, or a related course
Proven experience in managing multiple tasks and coordinating research activities, including survey design, data collection methods, preparing project budgets, and analysis.
Proficiency in analysis software and data management tools, with strong command of MS Office Suite (especially Excel and PowerPoint), and familiarity with project management tools.
Strong written and verbal communication skills, team-oriented and problem-solving skills. more