About the Role:


The Head of Commercial Operations & Reconciliations is a senior strategic role responsible for leading BURN’s sales operations function across all markets and business units. This team oversees critical commercial infrastructure—including financial reconciliation of sales payments, agent commission structures for over 2,000 agents in 7+ markets, and traceability of more than... 600,000 serialized units annually.
The role ensures alignment of sales operations with the company’s growth goals and carbon asset generation strategy. It drives operational excellence through robust governance, data integrity, and seamless cross-functional collaboration. This leader will spearhead process optimization and deliver insights to senior leadership that unlock sales performance and improve profitability.


Duties and Responsibilities:


Financial Reconciliation Coordination


Lead coordination of financial reconciliations for sales across all geographies in collaboration with Finance, Commercial, and Data teams.
Ensure accurate system closure and proper ERP handling for both fully and partially reconciled sales transactions.


Commission Administration & Payments

Ensure clear, approved, and market-specific commission structures are documented, communicated, and updated in a timely manner.
Collaborate with the Business Intelligence team to automate and validate commission calculations within internal systems.
Coordinate cross-functional teams (Sales, Finance, HR, and external partners) to ensure commissions are confirmed and paid on time (by the 5th of each month).
Oversee the disbursement of monthly SMS pay slips to all agents across all markets.


In-Field Stock Oversight

Maintain end-to-end visibility of all serialized stoves issued to agents but not yet reconciled as sold.
Provide daily, accurate stock position reports to relevant stakeholders, including the C-Suite.
Ensure full compliance with stock management SOPs for 100% of units disbursed, escalating discrepancies promptly.
Advise the leadership team on best practices for stock handling in complex, high-velocity markets.


Strategic Leadership & Governance

Define and execute the global sales operations strategy in alignment with the company’s commercial objectives.
Oversee the design, implementation, and governance of Standard Operating Procedures (SOPs) across all markets to ensure compliance and consistency.
Drive continuous improvement initiatives to enhance data accuracy, reporting efficiency, and process automation.


Cross-Functional Coordination

Partner with Commercial managers, Finance, Logistics, HR, and Country Management teams to ensure seamless integration of sales operations with other business functions.
Present monthly performance reviews (QBRs) to stakeholders to address performance gaps, budget adherence, and strategic priorities.


Performance Oversight & Reporting

Monitor global sales performance metrics (e.g., agent productivity, PJP adherence, trade spend efficiency) through consolidated dashboards and reports.
Present high-level insights and recommendations to the company leadership on sales trends, risks, and opportunities.
Ensure timely delivery of critical reports, including budget vs. actuals, EBITDA tracking, and contribution margin analysis.


Risk Management & Compliance

Identify operational risks (e.g., data discrepancies, compliance breaches, financial leakage) and implement mitigation strategies.
Oversee audits of sales data, commission calculations, and trade spend reconciliation to ensure accountability.


Team Leadership & Development

Manage and mentor Sales Operations Managers and their teams, fostering a culture of accountability, innovation, and collaboration.
Conduct annual training needs assessments and align development programs with organizational goals.


Budget & Profitability Stewardship

Approve budgets and control spend for sales operations activities, ensuring alignment with financial targets.
Track unit economics, profitability metrics, and cost optimization initiatives across markets.




Skills and Experience:


Education: Bachelor’s degree in Business, Finance, or Data Analytics; MBA preferred.
Experience:

10+ years in sales operations, audit, management consultancy or equivalent with at least 5 years in a senior leadership role overseeing multi-country teams.
Proven expertise in data analytics, ERP systems, and dashboard design (e.g., Power BI, Tableau).
Strong background in governance, risk management, and process optimization.


Skills:

Strategic thinker with exceptional problem-solving and decision-making abilities.
Advanced communication and stakeholder management skills.
Proficiency in driving automation and digital transformation in sales operations. more

The Head of IT sets the technical vision and owns end-to-end delivery of secure, reliable, and scalable technology services across the organisation’s 15-country footprint. The role spans on-prem and cloud infrastructure, enterprise networking, call-centre platforms, and a rapidly evolving cybersecurity landscape.

You will lead a multidisciplinary team, manage critical vendors and MNO... integrations, and partner with Product, CX, and Finance to ensure that information technology accelerates business outcomes at optimal cost and risk.

Duties and Responsibilities

Strategy & Governance


Define a 3-year IT strategy and annual roadmaps aligned with business OKRs.
Maintain and enforce IT policies, standards, and ISO 27001-aligned controls.
Own IT budget, cost optimisation, and KPI reporting.


Cybersecurity Leadership


Serve as primary security officer for infrastructure and data assets.
Lead continuous threat-modelling, vulnerability management, and SOC operations.
Oversee incident response and BCP/DR testing across all markets.


Cloud & Infrastructure


Architect and operate hybrid setups on AWS/Azure plus regional colos.
Drive IaC, CI/CD, and automated patching; enforce SRE/DevOps best practices.
Ensure high availability (≥ 99.9%) for core platforms, IoT backends, and BI stacks.


Networking


Design and manage MPLS, SD-WAN, VPN, and Wi-Fi across offices, factories, and distributed call centres.
Optimise bandwidth and QoS for voice, video, and data traffic.


Call centre & Telephony systems


Own Ameyo cloud contact centre and all MNO SIP/PRI integrations.
Integrate IVR, dialer, WhatsApp, and CRM for omnichannel CX.
Monitor CTI performance and call-quality analytics; lead roll-outs or centralisation initiatives.


Vendor & Contract Management


Negotiate SLAs with MNOs, ISPs, MSPs, and SaaS providers
Oversee third-party risk assessment and license compliance


People Leadership


Build, coach and retain high high-performing 30-plus person IT organisation
Implement skill matrices, career paths and agile work practices


Compliance & Audit


Ensure adherence to data protection laws (GDPR equivalents) and local telecom regulations
Act as IT Lead during internal/external audits


Skills and Experience


Bachelor’s in Computer Science, Information Systems, or related field (Master’s a plus).
10+ years in IT, with 5+ years leading multi-country infrastructure and security teams.
Proven delivery of high-availability cloud and on-prem environments at scale (> 1 M users/transactions monthly).
Hands-on management of enterprise contact-centre platforms (e.g., Ameyo, Genesys, Five9) and telco integrations.
Deep knowledge of AWS and/or Azure architecture, IaC (Terraform/CloudFormation), Kubernetes, CI/CD.
Enterprise networking (BGP, OSPF, MPLS/SD-WAN, Fortinet/Cisco/Juniper).
Security frameworks (NIST, ISO 27001), SIEM/SOAR, EDR, zero‑trust design.
Voice technologies: SIP trunking, WebRTC, QoS, codec optimisation.
Strong proficiency with ITSM/ITIL toolsets and asset/CMDB management.
CISSP
CISM
CCSP
AWS Solutions Architect Pro
Azure AZ‑305
CCNP/CCIE
ITIL v4 MP more

About the role.


The Senior Backend Developer role will focus on building scalable and efficient applications using Go. They will play a key role in designing, developing, and maintaining our core systems and applications.


Duties and Responsibilities:


Design, develop, and maintain high-performance, scalable applications using Go.
Collaborate with cross-functional teams to define,... design, and ship new features.
Write clean, maintainable, and efficient code.
Conduct code reviews and provide constructive feedback to team members.
Troubleshoot and debug applications to ensure optimal performance.
Stay up to date with the latest industry trends and technologies to ensure our solutions remain cutting-edge.
Mentor and guide junior developers, fostering a culture of continuous learning and improvement.


Skills and Requirements


Bachelor’s degree in computer science, engineering, or a related field.
5+ years of experience in software development, with a strong focus on Go.
Proven experience in designing and building scalable, high-performance applications.
Strong understanding of concurrent programming and distributed systems.
Experience with RESTful APIs, microservices architecture, and containerization (Docker, Kubernetes).
Proficiency with version control systems (Git).
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration skills.
Ability to work independently and as part of a team.
Experience with cloud platforms (AWS, GCP, Azure).
Familiarity with CI/CD pipelines and DevOps practices.
Knowledge of other programming languages such as Python, Java, or C#. more

We are currently seeking a dynamic and experienced Training Manager to join BURN Manufacturing. As a Training Manager, you will be instrumental in designing, implementing, and overseeing comprehensive training programs for our sales teams across all our expansion markets, ensuring they acquire the necessary skills and knowledge to excel in their sales roles. Collaborating closely with the... commercial departments, you will play a pivotal role in enhancing the overall capabilities of our sales force, fostering a culture of continuous learning and development.

Duties and Responsibilities


Work with the Commercial leadership team to identify training requirements and training modules required for commercial sales agents.
Work with the commercial, product and training teams across various markets to develop training curricula and estimate the budget required to execute.
Develop material required for training, for example, outline, handouts, etc and work with the commercial leadership to review and approve the training material.
Conduct ongoing analysis of training gaps and training needs assessment and update the training material and content periodically.
Conduct training sessions for new and current sales personnel with greater emphasis on Train the Trainer programs.
Develop new approaches and techniques for making improvements in training programs.
Collect feedback from trainers and trainees and identify the issues they had during the process.
Generate results and measure the performance of trainees after the session.
Identify and coordinate with external trainers whenever required.
Execute Training of Trainers programs for the company’s Sales Managers.
Maintain and update records of training material.
Stay up to date with the latest market trends and demands of a corporate sales environment.
Knowledge of the carbon market, the causes of climate change and its global effects, and a passion for discussions about environmental issues will be a definite plus.


Skills and Experience


Proven Experience: A minimum of 5 years of experience in training and development, with a track record of designing and implementing successful training programs
Industry Knowledge: In-depth understanding of the industry's best practices and trends in training and development, with the ability to integrate relevant advancements into our programs.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and engagingly to diverse audiences. –
Leadership Skills: Strong leadership qualities with the ability to inspire and motivate teams, fostering a positive learning culture within the organisation.
Project Management: Proven project management skills to handle multiple training initiatives simultaneously, ensuring timely delivery and effective implementation –
Collaboration: Ability to collaborate with cross-functional teams, understanding departmental needs and tailoring training programs to address specific skill gaps and enhance overall performance. more

BURN is looking for a Strategic Associate - Competitive Analysis and business plans who will play a pivotal role in gathering, analyzing, and disseminating intelligence on our competitors to drive informed decision-making and maintain our competitive edge in the clean cooking industry. The individual will work closely with cross-functional teams to provide insights and recommendations that will... guide our product development, marketing, and business strategies.

Duties and Responsibilities

Competitor Analysis:


Research and track our competitors' activities, strategies, and product offerings globally across the cookstove industry and any other related industry.
Identify and monitor emerging competitors, potential threats, and opportunities in the market.
Analyze competitor strengths, weaknesses, opportunities, and threats (SWOT analysis).


Market Research:


Stay up to date with market trends, consumer preferences, and regulatory changes that could impact BURN's competitive position.
Work with MR team to gather data on pricing. 


Data Collection, analysis, and Insights generation:


Collect, organize, and maintain a database of competitor information, including financial data, product specifications, and market share.
Analyze data to provide insights into competitor performance, market positioning, and potential areas for growth.
Generate insights that can be used for decision making and to create strategic plans.


Reporting and Communication:


Prepare regular reports and presentations for senior management and cross-functional teams, highlighting key competitor insights and recommendations.
Collaborate with internal stakeholders to ensure that competitive intelligence is integrated into strategic planning.


Competitive Strategy:


Work closely with the strategy and product development teams to develop strategies that capitalize on competitive weaknesses and opportunities.Provide input on pricing, product features, and marketing tactics based on competitor insights.Support in strategy execution.


Ethical Standards:


Adhere to ethical standards in gathering and using competitor intelligence, ensuring compliance with legal and industry regulations.


Benchmarking:


Comparing our products and offerings against the competition and recommending areas of improvement.


Skills and Experience


Bachelor’s degree in business, Marketing, or a related field; advanced degree preferred.
Proven experience in competitor intelligence, or strategic analysis, with a minimum of 5 years in a relevant role.
Strong analytical skills and the ability to interpret data to generate actionable insights.
Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely.
Knowledge of the clean cooking space/ industry is a plus.
Proficiency in data analysis tools and software.
Ethical and responsible conduct in handling sensitive competitive information.
Qualified Female Candidates encouraged to Apply more

About the role:

Burn is seeking a mission-driven candidate to serve as the in-country Head of Electric Sales for BURN’s new line of electric cooking products. This role is an exciting opportunity to help shape and launch electric cooking across Africa. The Head of Electric Sales will focus on:


Developing and executing a commercial strategy to bring BURN’s electric products to the... designated country.
Quickly building a robust team to implement sales, aftersales, and administrative duties.
The setup, rollout, and management of the day-to-day activities for Burn’s electric stove products in the country by utilizing a commercially oriented mindset for product piloting and commercialization into new regions.
Working closely with the Electric Leadership Team in Nairobi to implement prior learnings, ensure new learnings are captured, and ensure new approaches answer key strategic questions and support data-driven decision-making that can help scale the business successfully.
Position sales agents as the primary gate keepers for acquisition of the right customers who are qualified to be onboarded as per the Customer Persona provided.


Duties and responsibilities:


Route-To-Market: Develop and execute an effective and efficient route-to-market strategy in line with commercial and carbon project requirements.
Team Management: Build, train, and manage a team of Territory Sales Managers and Team Leaders, and a network of over 1000+ Direct Sales Agents in the designated sales regions. Maintain sufficient ratio of TSM: TL: Sales Agents per HQ guidelines.
Carbon Monitoring and Evaluation: Ensure all Monitoring and Evaluation of carbon project requirements are adhered to, specifically that electric stoves are sold to households meeting predefined criteria and as per provided Customer Persona.
Agent Compensation: Advise the Management team on suitable compensation structures and incentive programs for the Direct Sales team. Ensure all data is available in a timely manner that allows for prompt payment of commissions.
Systems and Procedures: Ensure the Direct Sales team follows all procedures around CRM, inventory management, and cash collections. Coordinate with other departments to ensure all Direct Sales Agents have been trained appropriately on all relevant applications and tools.
KPI Management: Usage, Repayment and Sales are key performance indicators for all staff within the electric business in the country, and targets for the same as provided by HQ should be achieved.
Market Intelligence: In collaboration with the Carbon team, assist with the execution of carbon feasibility studies and other market research studies. Also ensure regular and prompt submission of electric competitor activities in the country.
Reporting: Produce analytical reports for the Management team on the performance of the Direct Sales Team, including analyzing key sales, marketing, carbon registration, and regional team performance metrics. Provide regular forecasts (city and region level) to the Management team.
Marketing Coordination: Together with the Marketing team, plan and lead the implementation of a range of below-the-line and above-the-line marketing activities as guided by HQ.
CFT management: Coordinating cross-functional electric team meetings in-country to ensure Electric Business objectives are being met.


Skills and Experience:


5+ years of experience in leadership and team-building positions, ideally in Eastern Africa
5+ years of experience in project management, program management/coordination in social enterprise
Experience in building and managing successful B2C sales teams from scratch, preferably with FMCGs, Solar Home Systems, and durable goods.
Experience in customer finance/PAYG
Bachelor’s degree in business management or in a related field.
Strong background in commercial & sales data analysis
Be able to adapt to a highly variable environment and change the scope and focus with ease. Thrive in a fast-paced creative environment with a culture of experimentation yet value the need to organize and plan.
Excellent attention to detail.
Excellent narrative writing and presentation skills.
Excellent communication skills — unafraid to speak up or take issues head-on.
Excellent interpersonal skills. more

Objective:


The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. 
To ensure daily Business KPIs are met without Fail. 
Address and communicate all Issues that might impact the above proactively. 


Duties and Responsibilities:


Manage outbound and inbound phone calls.
For Outbound – Achieving the... daily calls and verification target.
For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets, and CSAT Targets (Q.A Score)
Ensure 100% follow-up for all dropped/abandoned calls, tickets& and any other Escalations within 24 hours
For Digital Care – Observing SLAs for handling all customer Issues in all digital platforms Customer should receive feedback at a maximum of 25min Post post-escalation.
Attending All Pre-shifts, Weekly Performance reviews, Coaching, and Training Sessions
Adherence to call procedure and auto-fail parameters.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team targets and all call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents (Adherence to the proper CRM documentation process)
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Other Duties and Responsibilities:
Performs other responsibilities, as requested, or assigned by management.
Performs other miscellaneous duties, as requested, or assigned by management.


Skills and Experience


Excellent verbal communication and interpersonal skills
Fluent in English and French
Highly organized, punctual, and professional
Proactive attitude and takes initiative to problem solve.
Experience in customer-facing tasks (customer care, direct sales, relationship management, etc)
Working knowledge & experience in using MS Excel for data analysis and reporting.
Experience in leadership roles and/or organizing events. more

About the role


BURN is seeking a Junior Legal Counsel who reports to our Director of Legal with strong attention to detail and outstanding communication skills.


Duties and responsibilities:


Support the drafting, review, and negotiation of commercial transactions, contracts and other legal requirements, including distribution, supply, and procurement agreements related to... energy-efficient appliances and environmental commodities.
Provide legal advice on governance structures, ensuring compliance with statutory and regulatory requirements.
Assist with licensing, registration, and regulatory approvals for new market entries.
Assist in conducting due diligence on corporate ownership structures, investment opportunities, and equity transactions.
Review and provide legal guidance on lease agreements to ensure proper execution and compliance.
Oversee contract lifecycles by tracking renewals, amendments, and terminations to maintain compliance and business continuity.
Assist in developing and implementing internal policies to align business operations with legal and industry regulations.
Provide clear, well-researched, and strategic legal advice to support business, finance, and other teams, ensuring timely and efficient manners.
Working under the guidance of the DPO, assist in ensuring compliance with the applicable data protection act in all our operating markets and advise on privacy policies, security measures, and data breach management.
Review Burn contracts to ensure compliance with the applicable data protection laws.
Communicate and collaborate with regulatory authorities to ensure compliance with licensing requirements, statutory obligations, and industry regulations.
Assist in registering and enforcing trademarks, patents, copyrights, and trade dress.
Working with Senior Legal Counsel specialized in IP, develop strategies against counterfeit goods, brand impersonation, and IP infringements.
Any other tasks may be assigned by the Director of Legal.


Skills and Experience:


Bachelor’s degree in the legal field.
2 years post-qualification work experience.
Good knowledge of legal requirements and procedures.
Good oral and written communication skills.
Highly analytical with strong attention to detail.
Ability to be exceptionally organized and proficient at multitasking.
Good problem-finding and problem-solving skills. more

About the role

BURN is seeking an experienced, details oriented, exceptionally organized person to take on the role of a Project Co-Ordinator - Graphics and Packaging. The Project Co-Ordinator will work to co-ordinate the development of packaging solutions including boxes, user manuals and stickers (decals) for new product developments and existing product improvements.

They will be... responsible for supporting the team in all activities associated with the pursuit, order, capture, and execution of existing and future projects.

Duties and Responsibilities :


Synchronizing all project-related reports from start, including planning, resource management project execution, tracking, and maintenance to a formalized project closure
Develop and maintain summary level schedule reports: Gantt, milestone charts, and other tools used to support critical path analysis, near-term tasks work, priority-based resource allocations, performance variances, and to support cost-schedule integration
Defines all the project plan documents, including scope, schedules, financials, and risk management plans.
Integrate multiple schedules into a master project schedule, baseline, and status, and perform measurement baseline
Managing project teams during a project's lifespan by tracking their responsibilities, tasks, and progress.
Communicating with stakeholders, including team members and clients
Analyzing projects, identifying risks, and forming risk mitigation strategies
Monthly project reports
Ensures that the project is formally closed out and is properly documented as contractually agreed.  
Assist and coordinate with the team in discussing project development, costing, benefits, adjusting timing, and reducing risks impact
Coordinate with other managers to manage the project staff and manage resource allocation.


Skills and Experience:


A bachelor's degree in Project Management or a related field.
At least five years of experience in Project Management
The successful candidate must have PMI or PMP certification
Project management CAPM, PRINCE2 foundation certification is a great plus
Prior experience with office and project management tools (MS Project/Smartsheet)
Detail oriented.
Problem solver
Proactive.
Interpersonal skills . Excellent communication and presentation skills.
Good in using MS tools; Excel, Word, and PowerPoint.
Action-oriented.
Experience in Graphic or Product design is desired, though not essential
Experience with Adobe Ilustrator is desired, though not essential
Experience with packaging solutions, product displays, graphics and or decals is desired, though not essential more

About the role:

Burn is looking for a Call Centre Training Associate to lead the training and knowledge transfer initiatives for BURN's call centres across Burn markets, supporting the company's expansion strategy. This role is crucial in developing and implementing comprehensive training programs that enhance call centre capabilities, ensure quality standards, and support carbon project... monitoring. The position requires flexibility for extended travel to assigned countries and markets.

The objective 

is to enhance call centre performance by developing and delivering effective training programs that equip agents with the necessary skills, knowledge, and tools to provide exceptional customer service, improve efficiency, and ensure adherence to company standards and compliance guidelines.



Key Duties and Responsibilities

Training Development & Delivery


Design and conduct training programs for new and existing Customer Care Representatives, both virtually and in-person
Lead training initiatives for carbon project monitoring across all markets
Develop and maintain comprehensive training materials, SOPs, and knowledge base resources
Create flexible learning interventions using digital and traditional methods
Review and enhance existing training programs for continuous improvement


Quality Assurance & Performance Management


Ensure adherence to call centre processes, systems, and standards
Collaborate with QA/QC teams to identify and address performance gaps
Provide personalized coaching based on QA results and performance metrics
Conduct regular performance evaluations and develop improvement action plans
Lead quality audits and SOP evaluations


Systems & Process Implementation


Train teams on call centre systems and operational processes
Coordinate with Carbon Officers for project compliance audits
Establish call centre tools for carbon projects in collaboration with the Quality team, including:

Call sheets for priming and booking
Evidence folders
Call scripts


Create and maintain call guides, workflows, and FAQs


Team Development


Conduct new hire training across different service queues
Provide ongoing support and development opportunities
Foster team engagement and satisfaction
Implement performance improvement initiatives


Key Performance Indicators (KPIs)


Internal and external QA score improvements
First Contact Resolution rate
Weekly PKE Tests/Mystery shopping performance metrics
Agent Engagement and Satisfaction scores
Training Net Promoter Score
Case Reopen Rate reduction, particularly for carbon-related deliverables


Special Requirements


Willingness to travel frequently to assigned countries for extended periods
Strong understanding of carbon project monitoring and compliance
Excellence in both virtual and in-person training delivery


Other Duties and Responsibilities: 


Performs other responsibilities, as requested, or assigned by management.
Performs other miscellaneous duties, as requested, or assigned by management.
Any other duty as assigned by manager.


BURN Ambassador


Always maintain integrity and be a positive ambassador for BURN
Strive for continuous improvement for our services that we offer our customers.
Maintain an open and receptive attitude when receiving feedback and suggestions more