Role Summary: 

As a Senior Specialist: Compliance at Cellulant, you are a critical member of the Compliance team within the Risk and Compliance division of the company. You will support the team and the company at large to ensure Compliance with relevant laws, regulations including AML/CFT.

Senior Specialist : Compliance will support the Compliance lead to implement and maintain a robust... compliance program across the company.

Key Responsibilities:


Stay abreast of relevant laws and regulations, as well as internal policies and communicate changes to the Business.
Conduct Compliance monitoring of the Business and assess the level of Compliance with extant laws and regulations.
Collaborate with other stakeholders to track instances of non-compliance and ensure remedial actions are implemented accordingly.
Support the team in coordinating regulatory audits and ensure prompt closure of observations / findings.
Conduct AML/CFT Risk assessment of the Business, it’s products and services, as well as customers.
Support the team to draft, update relevant AML/CFT policies, procedures and control documents that are tailored to current business activities of Cellulant.
Ensure AML/CFT-related regulatory reports and returns are submitted to relevant authorities within the stipulated timelines.
Conduct due diligence reviews including enhanced review on customers, partners.
Detect customers / partners that fall outside Cellulant’s risk appetite and derisk them accordingly.
Carryout ongoing transaction monitoring to identify suspicious transactions.
Report suspicious activities or transactions to relevant authorities.
Conduct ongoing transaction filtering and screening.
Develop AML/CFT training plan for members of Staff.
Collaborate with HR to ensure members of Staff are adequately trained on Compliance and AML/CFT requirements.
Develop Compliance awareness newsletters, nuggets to be circulated to members of Staff in periodic basis.
Oversee the risk-based periodic reviews of existing customers.
Review and investigate incidents reported or escalated to the Compliance team - including whistleblower reports, code of conduct, Conflict of Interest, etc.
Support the Compliance lead in implementing a robust anti-bribery and Corruption program.
Introduce initiatives that could simplify existing process and procedures including the use of automation, AI.
Support the implementation of AML/CFT control tools.
Collaborate with the Product and Technology team to ensure AML/CFT tools are working optimally by conducting periodic quality checks and escalating anomalies.
Continuously strive to optimize ROI on investments in AML/CFT tools.
Carryout Compliance assessment of new products / services and updates to existing products / services.
Provide advisory services to the Business in Compliance matters.
Maintain, update the Company’s internal watchlist / blacklist and communicate updates to relevant stakeholders.
Promptly Respond to due diligence requests from business partners or bankers.
Carryout any other exercise that may be assigned to you by your supervisor.
Support the Compliance lead to prepare periodic Management Information reports.


Educational and Experience Requirements:


A Bachelor's degree in Finance, Accounting, Business Administration, Risk Management, or any other relevant field of study.
Member of relevant professional bodies (such as ACCA, CIN, ACFE, ACAMS, ACA, etc).
A master's degree or Professional Certifications such as DCP, CAFCA, ICA, CAMS is an advantage.
Knowledge of fundamental Banking products and services, including operational processes.
Significant experience of Payment Services in major African Markets - including Kenya, Nigeria, Ghana, South Africa, etc.
In Depth knowledge of AML/CFT regulations and requirements as it relates to Payment Services, Remittance and digital financial services.
2-6 years of experience in customer due diligence reviews and approvals including enhanced due diligence for high-risk customers such as Remittance companies, PEPs, companies with complex structure, virtual assets or VASPs, Forex companies, etc.
2-6 years’ experience in conduct investigation of incidents especially red flags for AML/CFT risks.
Demonstrate experience in drafting policies and procedures.
Ability to conduct research and interpret regulatory provisions.
Demonstrate ability to use work tools such as Google sheets, slides, notes, Excel, Powerpoint.


Experience that will count in your favor:


Experience working in a FinTech, insurance or financial institution.
Strong business acumen
Integrity, Good Judgement, Team Player


Nice to have experience:


Excellent Communication Skills
Excellent Interpersonal skills
Ability to handle tasks at a given time
Problem solving


Skills:


Presentation skills, Interpersonal skills, and Analytical skills


Personal attributes


Integrity, Good Judgement, Team Player more

Role Overview


As Head of Merchant Operations, you will lead a core function responsible for the end-to-end operational experience of Cellulant’s merchant customers — from onboarding and activation to daily transaction processing, payouts, and reconciliation.
You will oversee a team that ensures operational excellence in how merchants are brought onto the platform and how they are supported... throughout their lifecycle. This role sits at the intersection of operations, product, compliance, and customer success, with a strong mandate to scale and automate mission-critical processes that directly impact our merchants’ experience and trust in Cellulant.
This role reports to the Vice President: Business Operations.


Key Responsibilities

Functional Leadership


Lead the Merchant Onboarding & Activation and Merchant Production Operations teams, covering go-live readiness, daily transaction monitoring, and payouts.
Build and scale standardized onboarding processes across markets to ensure seamless merchant experiences from integration to activation.
Oversee daily production support for live merchants — ensuring service reliability, real-time responsiveness to issues, and proactive performance monitoring.


Operational Excellence & Automation


Own payment reconciliation, settlement, and float management processes across all payment rails (mobile money, bank transfers, card schemes).
Drive automation and process optimization across onboarding, reconciliation, and payout functions.
Ensure accurate and timely settlements for merchant accounts, including USD payouts aggregated across multiple local currencies.


Performance, Risk & Controls


Set and track performance KPIs (e.g., onboarding turnaround time, payout SLA adherence, reconciliation success rate, merchant NPS).
Establish operational controls to manage risk, including RCSAs, segregation of duties, and audit readiness.
Act as the first line of defense for risk — ensuring all operational activities meet compliance and regulatory expectations.


Collaboration & Integration


Work cross-functionally with Product, Engineering, Treasury, Compliance, and Customer Success to integrate operational readiness into new product launches and platform changes.
Champion the role of Merchant Operations internally — ensuring the function is recognized as a strategic enabler of growth and customer satisfaction.


Governance & SLA Management


Manage service-level agreements (SLAs) with internal teams and third-party partners, ensuring transparency, accountability, and performance delivery.
Support internal and regulatory audits by maintaining full compliance documentation and process integrity.


Key Success Measures


Merchant onboarding turnaround time (TAT)
Merchant satisfaction score (NPS/CSAT)
% SLA adherence for payouts and reconciliations
% of processes automated vs. manual
Number of issues resolved within defined resolution timeframes
First pass reconciliation accuracy
Operational audit ratings


Must-Have Experience


7–10 years leading high-performing operational teams in a fintech, payments company, or bank.
Demonstrated success in scaling operational processes, including onboarding, payouts, reconciliation, and partner support.
Hands-on experience operating in high-growth, fast-changing environments with ambiguity and complexity.
Deep understanding of merchant lifecycle operations, including KYC, transaction flows, and settlements.


Strongly Preferred


Experience working with payment service providers, aggregators, or banking partners across Africa.
Background in managing first-line operational risk and regulatory compliance.
Familiarity with automation tools and process mapping frameworks (e.g., Lean Six Sigma)
Ability to collaborate deeply with technical teams on system changes, integrations, and platform enhancements.


Education & Certifications


Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field.
Relevant professional certifications in payments, operations, or financial risk (e.g., CPP, CTP, Lean Six Sigma) are a strong plus.
MBA or equivalent advanced degree is desirable but not mandatory. more

Role Summary:

 This role is responsible for identifying, measuring, managing, and reporting both financial (including Credit and Market) and non-financial (Operational) risks. This involves devising and implementing risk mitigation strategies in collaboration with line management and ensuring follow-up for effectiveness. Coordination across all departments and business units is vital to embed... an integrated risk management process throughout the organisation.



Key Responsibilities:


Enterprise Risk Management (ERM): Establish a robust ERM framework, including risk analysis, reporting, and culture embedding. Develop and implement the organisation's risk appetite and tolerance, ensuring adherence in all operations. Set up a robust risk governance framework to ensure thorough oversight and control over Cellulant's risk exposure. Review and update risk policies, tolerances, and appetites in line with business needs and in alignment with oversight requirements of Board and Risk Committee
Operational Risk Management: Support the documentation and assessment of risks and controls across the company, coordinating the monitoring and reporting of key risk indicators. Maintain risk events and issue logs, and drive improvement actions based on internal and external feedback. Lead risk mitigation strategies that leverage digital solutions and are scalable as the organisation expands.
Credit Risk Management: Drive the development and implementation of credit risk policies/ frameworks required for the monitoring and management of credit exposure, assessment of creditworthiness for partnerships and customer transactions.
Market Risk Management: Guide the organisation in understanding and mitigating market, liquidity, and country risks. Ensure compliance with risk appetite and proactively address risks in new product introductions.
Strategic, Reputational Risk, AMP (Assessment, Mitigation & Performance) and Ethics: Set and enforce standards and procedures that manage stakeholder expectations and company reputation, ensuring performance alignment with these standards.
Risk Culture and Awareness - Drive initiatives that instill a risk-aware culture, fostering accountability and ownership of risk management across all levels of the organisation. Conduct regular training sessions and awareness programs, ensuring all teams understand and proactively manage risks associated with their functions.
Reporting - Develop comprehensive reporting, provide Group Head of Risk, Group Chief Risk and Compliance Officer, CEO Board Risk Committee and Board with regular, actionable reports on risk exposures, mitigation efforts, and emerging trends. Oversee the creation of real-time risk dashboards to enhance visibility and monitoring of critical KRIs and risk trends.
Technology Risk Management and Data Protection - Identify, assess, mitigate, and monitor IT-related risks, such as cybersecurity threats, system failures, data breaches, and compliance violations. In addition, prevent or reduce the adverse effects of these risks on the operations, financial performance, and business reputation. Support initiatives to protect against data breaches and cybersecurity risks, collaborating closely with Information Security and IT to implement safeguards


Educational and Experience Requirements:


At least 8 years relevant experience within Risk and Assurance roles ideally within reputable financial services or the payments industry. Experience should include:
Familiarity with risk management international best practice and frameworks (COSO, COBIT, NIST, ISO, etc)
Familiarity with the African fintech landscape, including credit, market, and operational, etc risk specific to emerging markets.


Experience that will count in your favor:


Internal Controls, Audit, Data Protection, ISO Certification, Business Continuity, Operational Risk, Technology Risk


Nice to have experience:


People and Knowledge Management





Qualification:


A Bachelor's degree in finance, business administration, technology, law or any other relevant field, certifications in risk management.


Skills:


Presentation/reporting skills, Interpersonal skill and Analytical skills; communication of complex risk management information to internal teams, management teams, Boards and other relevant stakeholders; collaborative approach to fostering risk culture.





Personal attributes:


Credibility
Openness
Strategic thinker
Ability to balance growth and risk more

Role Overview


As Head of Merchant Operations, you will lead a core function responsible for the end-to-end operational experience of Cellulant’s merchant customers — from onboarding and activation to daily transaction processing, payouts, and reconciliation.
You will oversee a team that ensures operational excellence in how merchants are brought onto the platform and how they are supported... throughout their lifecycle. This role sits at the intersection of operations, product, compliance, and customer success, with a strong mandate to scale and automate mission-critical processes that directly impact our merchants’ experience and trust in Cellulant.


This role reports to the Vice President: Business Operations.

Key Responsibilities

Functional Leadership


Lead the Merchant Onboarding & Activation and Merchant Production Operations teams, covering go-live readiness, daily transaction monitoring, and payouts.
Build and scale standardized onboarding processes across markets to ensure seamless merchant experiences from integration to activation.
Oversee daily production support for live merchants — ensuring service reliability, real-time responsiveness to issues, and proactive performance monitoring.


Operational Excellence & Automation


Own payment reconciliation, settlement, and float management processes across all payment rails (mobile money, bank transfers, card schemes).
Drive automation and process optimization across onboarding, reconciliation, and payout functions.
Ensure accurate and timely settlements for merchant accounts, including USD payouts aggregated across multiple local currencies.


Performance, Risk & Controls


Set and track performance KPIs (e.g., onboarding turnaround time, payout SLA adherence, reconciliation success rate, merchant NPS).
Establish operational controls to manage risk, including RCSAs, segregation of duties, and audit readiness.
Act as the first line of defense for risk — ensuring all operational activities meet compliance and regulatory expectations.


Collaboration & Integration


Work cross-functionally with Product, Engineering, Treasury, Compliance, and Customer Success to integrate operational readiness into new product launches and platform changes.
Champion the role of Merchant Operations internally — ensuring the function is recognized as a strategic enabler of growth and customer satisfaction.


Governance & SLA Management


Manage service-level agreements (SLAs) with internal teams and third-party partners, ensuring transparency, accountability, and performance delivery.
Support internal and regulatory audits by maintaining full compliance documentation and process integrity.


Key Success Measures


Merchant onboarding turnaround time (TAT)
Merchant satisfaction score (NPS/CSAT)
% SLA adherence for payouts and reconciliations
% of processes automated vs. manual
Number of issues resolved within defined resolution timeframes
First pass reconciliation accuracy
Operational audit ratings


Must-Have Experience


7–10 years leading high-performing operational teams in a fintech, payments company, or bank.
Demonstrated success in scaling operational processes, including onboarding, payouts, reconciliation, and partner support.
Hands-on experience operating in high-growth, fast-changing environments with ambiguity and complexity.
Deep understanding of merchant lifecycle operations, including KYC, transaction flows, and settlements.


Strongly Preferred


Experience working with payment service providers, aggregators, or banking partners across Africa.
Background in managing first-line operational risk and regulatory compliance.
Familiarity with automation tools and process mapping frameworks (e.g., Lean Six Sigma)
Ability to collaborate deeply with technical teams on system changes, integrations, and platform enhancements.


Education & Certifications


Bachelor’s degree in Business Administration, Finance, Operations Management, or a related field.
Relevant professional certifications in payments, operations, or financial risk (e.g., CPP, CTP, Lean Six Sigma) are a strong plus.
MBA or equivalent advanced degree is desirable but not mandatory.


Who You Are


Merchant-Obsessed: You care deeply about merchant outcomes and build operational models that elevate their experience.
Data-Led Decision Maker: You thrive on performance metrics, dashboards, and process visibility.
Builder & Optimizer: You enjoy creating scalable processes, improving inefficient ones, and championing operational innovation.
Collaborative Leader: You work well with cross-functional teams and communicate with clarity, urgency, and respect.
Pragmatic & Hands-On: You’re not afraid to get into the operational trenches when needed — but know how to delegate and empower your team. more

Role Overview:

The Supervisor – Payout Operations will play a crucial role in overseeing and optimizing the daily operations of the payout process. This role ensures smooth and efficient payouts to merchants, customers, and partners, while maintaining accuracy, compliance, and the highest level of customer satisfaction. The Supervisor will lead a team of operators, providing guidance and... support to ensure operational excellence, timely settlements, and a seamless customer experience.

Focused on end-to-end operational execution, this role requires a blend of attention to detail, team leadership, and a customer-centric mindset. The Supervisor will collaborate closely with other functions like Finance, Compliance, and Risk to ensure a secure and compliant payout environment, while driving continuous improvements to operational efficiency.

Key Responsibilities:

End-to-End Payout Operations Management:


Oversee the daily execution of payout operations, ensuring all payouts are processed accurately and on time, in line with company policies and regulatory requirements.
Ensure the smooth flow of funds to merchants, customers, and partners, handling all payout requests efficiently, securely, and in accordance with agreed-upon timelines.


Team Leadership & Performance:


Lead and mentor a team of Payout Operations associates, ensuring high performance, engagement, and accountability.
Provide ongoing training, guidance, and support to team members to enhance their knowledge, skills, and customer service capabilities.
Conduct regular performance reviews, setting clear objectives and targets for the team to meet.


Compliance & Regulatory Adherence:


Ensure all payout processes comply with internal controls, regulatory requirements, and industry best practices.
Work closely with the Risk & Compliance teams to monitor and mitigate any potential payout-related risks.


Operational Efficiency & Process Improvement:


Continuously evaluate and optimize payout workflows to enhance efficiency, reduce errors, and improve the overall customer experience.
Identify and implement improvements to processes, tools, and systems to increase operational capacity and reduce payout processing time.


Cross-Functional Collaboration:


Collaborate with Finance, Product, Customer Support, and other relevant teams to ensure alignment in payout operations, particularly around new product features or process changes.
Act as a key liaison with other internal teams to resolve issues related to payout discrepancies or delays.


Data Monitoring & Reporting:


Track and report on key performance metrics related to payout operations, including payout accuracy, timeliness, and issue resolution rates.
Provide regular updates to senior management on operational status, risks, and opportunities for improvement.


Customer-Centric Focus:


Maintain a customer-first approach, ensuring that payouts are processed smoothly and efficiently, and proactively resolve issues or concerns raised by customers or partners.
Ensure that all payout-related queries are handled professionally and promptly, contributing to a positive experience for all stakeholders.


Skills & Qualifications:


4+ years of experience in operations management, ideally in payouts, payments, or financial services.
Strong understanding of payment systems, reconciliation processes, and payout mechanisms.
Proven leadership experience, with the ability to manage, mentor, and motivate a team.
Excellent problem-solving skills and the ability to handle operational challenges in a fast-paced environment.
Familiarity with regulatory frameworks in the payments or financial services industry.
Strong attention to detail and ability to work with large volumes of data while maintaining high accuracy.
Excellent communication and interpersonal skills, with the ability to engage and collaborate with both internal and external stakeholders.


Preferred Attributes:


Experience with payments software, reconciliation tools, or banking systems.
Knowledge of compliance regulations such as AML (Anti-Money Laundering), KYC (Know Your Customer), and other relevant financial services regulations.
Familiarity with tools like Zendesk, Salesforce, or Jira for issue tracking and customer service management. more

ROLE PURPOSE:

The Senior Analyst, Business Intelligence will play a critical role in driving financial planning and analysis for Cellulant by leveraging data visualization and analytical tools to provide insightful, accurate, and actionable financial reporting. This role focuses on transforming raw data into actionable insights that enhance organizational strategy and operations. The role... holder will collaborate across departments to develop and maintain reporting systems, identify trends, and provide analytical support to business units. The role holder will be instrumental in creating dashboards, interpreting data, and presenting insights to enhance decision-making. This role also requires excellent accounting expertise, communication skills, and cross-functional collaboration, particularly with technical teams, to ensure seamless alignment and implementation of financial data analytics solutions.

KEY RESPONSIBILITIES:

Financial Analysis and Reporting:


Prepare comprehensive financial reports that inform and influence decision-making processes.
Analyse and interpret complex financial datasets to identify trends, anomalies, and actionable opportunities.
Create tools to simplify variance analysis, budget monitoring, and performance measurement.


Oracle BI and Power BI Dashboard Development:


Develop, maintain, and refine Power BI and Oracle BI dashboards tailored to business needs.
Automate processes for real-time monitoring of key financial metrics and operational performance.
Implement advanced analytics features in dashboards, such as predictive modelling and scenario planning, to support financial forecasting.


Accounting and Reconciliation:


Support financial accounting operations by ensuring accurate data reporting and ledger entries.
Perform reconciliation tasks, ensuring data integrity between financial systems and dashboards.
Collaborate with the accounting team to confirm compliance with reporting standards and deadlines.


Strategic Collaboration:


Work closely with the FP&A team to align data analytics initiatives with corporate strategy and financial objectives.
Act as a bridge between Finance and all relevant teams to translate complex financial requirements into data solutions.
Lead cross-functional meetings to address analytics gaps and support the integration of technical solutions into financial workflows.


Process Optimisation and Automation:


Identify inefficiencies in existing workflows and recommend solutions to optimise data handling and reporting processes.
Leverage analytics utilising either Power BI or Oracle BI and other tools to automate routine reporting tasks, freeing up time for strategic analysis.
Establish quality control measures to ensure all analytics outputs are accurate and reliable.


Training and Knowledge Sharing:


Provide training sessions and documentation to ensure teams across the organisation understand and utilise either Power BI or Oracle BI dashboards effectively.
Educate stakeholders on financial data interpretation and best practices for data-driven decision-making.
Stay updated on industry trends and innovations in data analytics tools to drive continuous improvement.


 Monitoring and Compliance:


Monitor financial performance metrics against established benchmarks, ensuring alignment with company goals.
Ensure all reporting systems comply with regulatory standards and internal controls.
Highlight risks and opportunities by analysing regulatory and market trends in the FinTech space.


Strategic Input and Leadership:


Participate in senior-level discussions by presenting data-driven insights that guide financial strategy.
Manage analytics projects from initiation to implementation, ensuring timely delivery and alignment with stakeholder expectations.
Support M&A and partnership evaluations by delivering detailed financial analyses and scenario-based modeling.


MUST HAVE EXPERIENCE:


Bachelor’s degree in Finance, Accounting, Business Analytics, or a related field.
5+ years of experience in financial analysis or related roles, with strong proficiency in accounting and reporting.
Advanced skills in analytics utilising either Power BI or Oracle BI, including data modelling, visualisation, and dashboard creation.
Excellent knowledge of accounting systems, standards and principles.
Demonstrated ability to interpret and communicate financial data effectively.


SKILLS


Technical Skills: Expertise in Power BI and or Oracle BI, accounting software, and data visualisation tools. Oracle BI expertise is preferable and must be expertise in data modelling and visualisation.
Analytical Skills: Strong ability to analyse complex financial data and translate it into actionable insights.
Communication Skills: Exceptional ability to collaborate with technical teams and convey financial concepts clearly.
Problem-Solving: Demonstrated capability to identify issues and implement efficient solutions.
Project Management: Strong organisational skills to handle multiple projects and meet tight deadlines.


KEY ATTRIBUTES


Problem-Solving: Strong analytical and problem-solving abilities to identify financial risks and opportunities.
Integrity: High ethical standards and commitment to maintaining the highest level of integrity in financial management.
Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Collaborative: A team player who can work effectively with cross-functional teams and senior management.
Resilience: Ability to navigate challenges and setbacks with a positive, solution-oriented approach.
Cultural Competence: Experience working in diverse, global environments with an understanding of cultural nuances.
Integrity: Maintains high ethical standards and professionalism in all interactions. more

ROLE OVERVIEW:


Do you care about customer delight and enjoy solving problems? Would you thrive in a customer-focused role, ready to reconcile transactions and resolve customer issues. The commercial operations team is looking for a level-headed Operations Analyst to join us. This role is central to our customer success and requires creative problem-solving, critical thinking, and empathy.... Professional interaction, active listening, and analytical skills are essential to educate and provide accurate solutions to customer inquiries, while handling complex customer issues with compassion.


KEY RELATIONSHIPS AND STAKEHOLDERS:


Account managers & Service Operations
Customer Success & Data Team
Business Process Re-engineering & Software Engineering


CORE RESPONSIBILITIES:


Support operational processes across banking services: Manage daily transaction flows, monitor system performance, and ensure seamless execution of operational tasks within assigned timelines.
Investigate and resolve service issues: Work closely with service operations and customer success teams to identify root causes of transaction or service failures and drive timely resolution.
Analyze data and transaction trends: Use internal dashboards and tools to track key metrics, detect anomalies, and provide actionable insights to improve performance and customer experience.
Collaborate with cross-functional teams: Partner with account managers, software engineers, and business process teams to improve operational workflows and implement process enhancements.
Ensure accuracy in reconciliation and reporting: Review and reconcile transaction records across systems, flag discrepancies, and support audits or compliance checks as needed.
Prioritize and manage workload: Organize tasks based on urgency and impact, meet set OKRs, and communicate progress or blockers proactively with your team lead.
Support implementation of new tools or processes: Participate in testing, documentation, and rollout of new systems or features introduced to improve banking operations.
Maintain high data accuracy and operational discipline: Follow internal controls, uphold process standards, and contribute to a culture of accountability and continuous improvement.


MUST HAVE EXPERIENCE:


Commercial orientation with a focus on service issues and customer experience impact
Self-starter, entrepreneurial, passionate, and tech-savvy
Excellent written and verbal communication skills
Ability to prioritize and manage workload to meet deadlines and OKRs
Patient, problem solver, ambitious, proactive/assertive, and dependable
Technical aptitude with the ability to absorb technical information and apply business solutions
Accuracy and detail-oriented
Strong analytical skills and aptitude for math


EXPERIENCE THAT WILL COUNT IN YOUR FAVOUR:


At least 3 years of professional experience in a related field.
Commercial orientation, with a focus on reviewing service issues and their impact on customer experience.
Proven ability to prioritize and manage workload to meet deadlines and objectives.
Technical aptitude, with the ability to absorb technical information and apply business solutions.


SKILLS & QUALIFICATIONS:


Experience: At least 3 years of professional experience in a related field.
Commercial Orientation: A strong focus on reviewing service issues and understanding their impact on customer experience.
Self-Starter: Highly entrepreneurial, passionate, and tech-savvy.
Communication Skills: Excellent written and verbal communication skills. Ability to explain concepts clearly and concisely.
Workload Management: Capability to prioritize and manage workload to meet and exceed deadlines and OKRs (Objectives and Key Results).
Problem Solving: Patience, strong problem-solving skills, ambitious, proactive/assertive, and dependable in following through on tasks.
Technical Aptitude: Ability to absorb technical information, understand customer data, and apply business solutions.
Detail Orientation: High accuracy and detail-oriented approach to work.
Analytical Skills: Strong aptitude for math and highly analytical mindset.


PERSONAL ATTRIBUTES:


Empathy: A genuine concern for customer needs and the ability to connect with customers on a personal level.
Proactiveness: An entrepreneurial spirit and a self-starter attitude, always looking for ways to improve processes and resolve issues.
Resilience: The ability to stay calm and effective under pressure, handling multiple tasks and deadlines.
Patience: The capacity to remain patient and composed, especially when dealing with complex or repetitive customer issues.
Dependability: Being reliable and consistent in following through on tasks and commitments.
Detail-Oriented: A keen eye for detail, ensuring accuracy in reconciliation and analysis tasks.
Adaptability: Flexibility to adapt to changing priorities and customer needs. more

JOB DESCRIPTION:

As the Principal or Senior Analyst for People, Performance Analytics, Reporting & Governance, you will play a pivotal role in driving data-informed decisions across the People function, ensuring compliance, and enhancing workforce planning across the organization. Reporting to the Chief People Officer, the primary focus of this role is HR analytics and reporting, with... additional responsibilities spanning governance, compliance, and HR audits.

CORE RESPONSIBILITIES:

People Analytics:


Design and maintain People dashboards that track key workforce trends.
Utilise advanced data analytics tools to analyse reports from our primary HRIS, payroll system, and performance management systems and extract meaningful insights related to workforce trends, performance, compensation, and efficiency.
Provide data-driven insights to support talent acquisition, retention, performance management, and workforce planning.
Regularly analyse workforce data to identify patterns and areas for improvement.
Evaluate the impact and effectiveness of learning programs, recommending improvements based on analytics.
Work closely with the Senior Principal Business Partner for Performance to track and interpret performance management analytics, ensuring data-driven insights inform talent development.
Evaluate the impact of learning programs using analytics and recommend improvements to enhance effectiveness.
Partner with the Rewards team to support the design and implementation of sustainable and competitive benefits.


Reporting and Compliance:


Provide expertise in the interpretation and analysis of People data.
Generate regular and ad-hoc reports for stakeholders ensuring data accuracy and actionable insights.
Ensure compliance with data protection regulations and ethical standards.
Conduct periodic audits to verify data accuracy and compliance.


HR Governance & Compliance


Lead HR audits and compliance reviews, ensuring adherence to policies, regulatory requirements, and ethical HR practices.
Own the risk control register by identifying, assessing, and mitigating HR-related risks, ensuring compliance with labor laws and company policies, and regularly updating leadership on potential vulnerabilities and corrective actions.
Develop and refine governance frameworks for rewards, talent management, and workforce policies.
Act as a subject matter expert on HR risk management, advising leadership on compliance and regulatory best practices.
Support HR policy development by providing insights from audits, compliance findings, and regulatory trends.


Continuous Improvement:


Identify opportunities for process improvement in the analytics functions, leveraging new technologies and automation.
Stay informed on best practices in HR governance, compliance, and analytics, and actively participate in ongoing training and development to keep up with emerging trends.
Collaborate with IT teams to implement and optimise HR technology solutions.
Implement process improvements that enhance HR data accuracy, reporting efficiency, and overall compliance effectiveness.


Job Enrichment and Continuous Development:


All members of the HR team are expected to perform multiple roles, functioning as both generalists and specialists. For this specific position, candidates who possess prior knowledge and experience in payroll, compensation, and benefits management will be expected to shadow the payroll benefits and rewards team. There is also the potential for these individuals to serve as long-term understudies for business continuity management in this area.


QUALIFICATIONS & EXPERIENCE:


Bachelor's degree in Finance, HR, or a related field.
5+ years of experience in people analytics.
Strong analytical skills and proficiency in data visualisation tools.
Effective communication and collaboration skills.


SKILLS & KEY COMPETENCIES:


People Analytics: Strong analytical skills and proficiency in data visualisation tools.Ability to extract meaningful insights from workforce data.
Reporting and Communication: Proven ability to generate and deliver regular and ad-hoc reports on people analytics.Effective communication and collaboration skills.
Continuous Improvement: Identify opportunities for process improvement in the analytics and governance functions. Contribute to the enhancement analytics capabilities.
Regulatory Compliance: Deep knowledge of HR governance, labor laws, and risk mitigation. more

Role Summary:

As a Senior Software Engineer, you work in a team that owns the design, development, and operations for mission-critical applications of the payments business. You are responsible for developing backend applications using best practices.

Key Responsibilities:


Delivering complete features and maintaining existing ones.
Design and implement scalable distributed systems... using Kubernetes, Docker, and other tools in the Cloud Native landscape.
Build configuration and deployment assets required to deploy and run the distributed applications.
Work with the frontend and API engineers to define RESTFul API Specifications.
Creating self-contained, reusable, and testable microservices and components.
Participating in Sprint planning and tracking work items
Work well with technical and non-technical people to deliver high-value results
Ensure that all written code and architecture is high quality, scalable, and performant
Take initiative in refactoring and keep things simple
Take full ownership of a feature set, from the first discussion to going live.
Using test-driven development to write well-tested code.
Fixing bugs fast and taking your time to solve hard problems well.
Prototyping new ideas to help with initial feature definition, participating in architecture and code reviews.
Ability to communicate with team members and stakeholders - especially in writing


Educational Requirements, Skills and Qualifications:


Bachelor's degree in Information Technology, Software Engineering, Computer Science or related field
5+ years of industry experience building and operating large-scale, highly available distributed systems.
7y+ Experience with Java on large-scale projects.
Strong knowledge of building cloud-native applications using Java and Springboot.
Strong knowledge of data structures, algorithms, operating systems, and distributed systems fundamentals.
Highly skilled in unit and automated testing in Springboot.
Experience building multi-tenant distributed SAAS applications
Experience with CI/CD.
Experience with performance analysis and optimization in Java is a strong plus.
Proven software architecture experience.
Ability to understand and break down large features into complete solutions.
Excellent interpersonal skills and ability to work well with all levels of engineers and other disciplines.
Proficient, autonomous, and rigorous behavior.
Bonus Points: You’ve mentored teammates on new ways to deepen their technical craft more

JOB DESCRIPTION:

The Senior Engineer - Database is a critical role in ensuring the performance, scalability, security, and resilience of our databases. You will work closely with Software Engineers, Infrastructure Engineers, CI/CD Engineers, Data Warehouse Team, Customer Success Teams, and Analytics Team to design, deploy, and manage robust database systems.

This role requires deep technical... expertise in database administration, performance tuning, automation, and cloud-based database solutions. You will be responsible for driving best practices, optimizing database performance, ensuring security compliance, and contributing to the architecture of mission-critical systems.

KEY RELATIONSHIPS:


Software Engineers.
Infrastructure Engineers.
CI/CD Engineers.
Data Warehouse Team.
Customer Success Teams.
Analytics Team.


CORE RESPONSIBILITIES:


Database Administration: Manage and maintain SQL and NoSQL databases to ensure availability, security, and performance.
Performance Tuning & Optimization: Analyze database queries, indexes, and performance bottlenecks, and implement solutions for efficiency.
Scalability & High Availability: Architect and maintain scalable and fault-tolerant database solutions using replication, clustering, and partitioning techniques.
Automation & Scripting: Automate database maintenance tasks using Python, Bash, Terraform, or Ansible to improve efficiency and reduce manual effort.
Backup & Disaster Recovery: Develop and manage reliable backup and restore strategies, ensuring business continuity and minimizing data loss risks.
Security & Compliance: Implement and enforce database security best practices, including role-based access control (RBAC), encryption, and compliance with data protection laws.
Observability & Monitoring: Set up proactive monitoring and alerting for database health, performance, and capacity planning using tools like Prometheus, Datadog, Grafana, or New Relic.
Cloud & On-Premise Database Management: Support both cloud-native (AWS RDS, Aurora, DynamoDB, Google Cloud Spanner, etc.) and self-hosted database solutions.
Incident Response & Troubleshooting: Act as a subject matter expert in diagnosing and resolving complex database issues in production environments.
Documentation & Knowledge Sharing: Maintain up-to-date documentation and contribute to internal knowledge bases to ensure smooth onboarding and operational excellence.


QUALIFICATIONS & EXPERIENCE:


5+ years of hands-on experience in database administration, engineering, or architecture.
Expertise in relational database management systems (RDBMS) such as MySQL, PostgreSQL, SQL Server, or Oracle.
Experience managing NoSQL/NewSQL databases such as MongoDB, Cassandra, CockroachDB, or Google Spanner.
Strong knowledge of query optimization, indexing, caching strategies, and database schema design.
Experience with database replication, clustering, sharding, and failover strategies.
Proficiency in Linux-based environments and shell scripting for database operations.
Understanding of networking concepts (TCP/IP, DNS, HTTP/HTTPS, security best practices).
Experience implementing database security measures, auditing, and compliance (e.g., GDPR, SOC2, PCI DSS).
Hands-on experience with Cloud Database Services (AWS RDS, Aurora, Google Cloud SQL, Azure SQL, etc.).


SKILLS:


Database Administration for SQL and NOSQL environments
Linux Administration.
Proficiency in SQL language.Proficiency in open source database engines and tools.
Proficiency in cloud database computing. more