PURPOSE:

Are you a visionary marketing and communications leader passionate about building impactful brands across diverse markets? We are a dynamic, multi-country insurance and financial services group with a strong presence in Kenya, Uganda, South Sudan and Malawi and we are looking for an experienced Head of Marketing & Communication to join our management team in the Business Excellence... directorate.

As Head of Marketing & Communication reporting to Group Director Business Excellence, you will be responsible for designing and executing a unified marketing and communication strategy that supports strategy execution and business growth, strengthens brand equity, and enhances customer engagement across all our markets. This is a strategic leadership role that requires a balance of high-level planning and hands-on execution.

PRIMARY RESPONSIBILITIES:


Champion the development and execution of an integrated marketing and communication strategy aligned to the overall Group strategy, business goals and market dynamics
Oversee the planning, execution, and analysis of marketing communication campaigns across various channels, including digital, social media, print, and events.
Ensure consistent messaging and visual identity across all touch points platforms and countries
Collaborate with internal stakeholders to develop and deliver engaging content for various channels, including websites, blogs, social media, newsletters, and press releases.
Oversee the management and optimization of the company’s digital presence, including website, search engine optimization (SEO), and paid advertising.
Lead the Marketing and Communications function, fostering relationships with internal and external stakeholders including media, influencers, and partners to promote the company’s brand and achievements.
Support country-level marketing communication teams, fostering collaboration and excellence
Utilize data and analytics to measure the performance of marketing and communication initiatives, optimizing strategies to drive continuous improvement.
Manage the marketing and communications budget, ensuring cost-effective allocation of resources to achieve desired results.
Promote a culture of innovation, collaboration, and continuous improvement within the Marketing and Communications function.


GENERIC DUTIES


Carry out performance appraisal, coaching and mentoring to staff
Resource allocation, staffing and leave approval
Participate in planning and budgeting for the department
Participate in various meeting and committees and acting as spokesperson on behalf of the company


Key Skills, Knowledge, Experience and Behavioural Competencies

 Academic and Professional Requirements


Education  Degree in Marketing, Business, Digital Media, or a related field.
Master’s Degree    Master’s in related field will be added advantage


Professional Qualifications


Post graduate diploma in Marketing


 Experience Required:


Relevant experience    Have knowledge and relevant work experience of not less than ten (10) years, with at least five (5) years served in leadership position more

This role offers an attractive performance-based retainer, Incentives and commissions.

The key responsibilities will include:


Generating new retail life business from the allocated market
Educate new and existing clients on retail life products
Liaising with the various departments to ensure timely service delivery to the clients.
Providing timely and accurate quotations within the... turnaround times
Gathering market intelligence to ensure updated product range;
Follow up to ensure persistency is at the acceptable rate; and
Promoting CIC brand.


Qualifications


Minimum of a Diploma in a business-related course.
A Bachelor’s degree is desirable
Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP/ Diploma in Insurance (AIIK/CII)/LOMA
Excellent communication and presentation skills
Good negotiation skills and Problem-solving skills
Excellent customer care skills
Age- 25 years and above more

This role offers an attractive performance-based retainer, Incentives and commissions.

The key responsibilities will include:


Generating new retail life business from the allocated market
Educate new and existing clients on retail life products
Liaising with the various departments to ensure timely service delivery to the clients.
Providing timely and accurate quotations within the... turnaround times
Gathering market intelligence to ensure updated product range;
Follow up to ensure persistency is at the acceptable rate; and
Promoting CIC brand.


Qualifications


Minimum of a Diploma in a business-related course.
A Bachelor’s degree is desirable
Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP/ Diploma in Insurance (AIIK/CII)/LOMA
Excellent communication and presentation skills
Good negotiation skills and Problem-solving skills
Excellent customer care skills
Age- 25 years and above more

PURPOSE:

To assess and prudently underwrite Non-medical general business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently

PRIMARY RESPONSIBILITIES:

SERVICE DELIVERY MANAGEMENT


Assess business risk proposal and Accept/Reject Risk, on the basis of existing underwriting guidelines).
Ensure... policy documents and endorsements are dispatched.
Work with the assistant underwriter and underwriter in reconciliation of underwriting issues.
Process renewal notices under the guidance of the underwriter
Any other duty as may be given by the Underwriting manager.


CLIENT RETENTION 


Conduct intermediary (independent agents and brokers) and direct business performance and account servicing to identify and address service gaps;
Provide continuous training and sensitization on our various existing and emerging products, to enable our intermediaries(clients) identify additional risks management solutions for our customers.
Enhance customer service experience through planned intermediary / client’s engagement activities to discuss upcoming renewals, reconciliations and debt collections, claims review and update and report on areas of improvement.
Ensure timely payment of commissions, monthly incentives, premium refund cheques and delivery thereof including recognizing good performance from our intermediaries.
Coordinate timely dispatch of renewal pre-lists, renewal quotations, new business policy documents and actively follow up on premium payment receipts with emphasis on Mpesa payments.
Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy including review of loss ratio status to enhance prudent premium rating.
Manage debt status against the set policy and ensure interdepartmental functions are coordinated well.
Ensure high retention of renewal business for account allocated.
Address complex customer complaints and recommend appropriate solution.


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education    Bachelor’s Degree    Bachelor’s degree in a related field
Professional Qualification    Diploma in Insurance is added advantage


 Experience Required: 


Relevant experience    2 more

PURPOSE:

Reporting to the Group Director, Business Excellence, we are seeking an experienced professional to lead our research efforts for the organization. As the Head of Research at CIC Group, you will create and lead a team of skilled researchers and analysts to generate valuable insights into customer behavior, market trends, distribution and access as well and product performance. You will... play a critical role in shaping our product strategy, driving operational decision-making processes, and fostering a data-driven culture within the organization. You will collaborate closely with cross-functional teams, including Product Management, operational teams, customer facing teams, technology and innovation teams, and shared services teams.

The successful candidate will ensure our research outputs align with our broader investment goals, contributing to the growth and competitive advantage of our business within the industry. This leadership position requires a strategic mindset, a commitment to research excellence, and a collaborative approach to shaping our team-based investment decisions.

PRIMARY RESPONSIBILITIES:


Develop and execute a comprehensive research and analytics strategy aligned with the company’s product goals and objectives.
Create, lead and manage a team of researchers and analysts, providing mentorship, guidance, and support to enhance their capabilities and ensure successful project execution.
Drive customer-centric research initiatives, including user interviews, surveys, usability testing, and market analysis, to gain deep insights into customer needs, preferences, and behaviors.
Conduct competitive analysis and market research to identify emerging trends, opportunities, and potential risks, enabling the development of innovative and differentiated product offerings, processes and channels
Collaborate with Product Management teams and project delivery teams in various business units to define measurement frameworks to track and evaluate product performance, user engagement, and customer satisfaction.
Utilize advanced analytical techniques and tools to analyze complex data sets, extract actionable insights, and present findings to stakeholders in a clear and concise manner.
Work closely with Product teams to ensure proper implementation of data collection, instrumentation, and tracking mechanisms, ensuring data integrity and reliability.
Collaborate with various teams including Marketing and Sales teams, distribution, customer experience product and channel development to leverage research insights and analytics to develop targeted and customer centric strategies.
Stay abreast of industry trends, best practices, and advancements in research methodologies and analytics techniques, proactively recommending and implementing improvements to enhance the effectiveness of the Research & Analytics function.
Champion a data-driven culture within the organization by fostering collaboration, promoting data literacy, and advocating for evidence-based decision making.
Monitor and evaluate the performance of the research team and its impact on the organization.
Implement a continuous improvement process to refine research methodologies and tools.
Stay updated with industry trends and best practices in market research and analysis.


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education    Masters Degree    
Masters Degree in Business Administration, Market Research, Data Science, Economics, business analytics, statistics, economics or a related field.


 Experience Required: 


Relevant experience    Over 5 years’ experience in research, analytics, or related roles with a proven track record of driving insights and strategies based on data driven methodologies more

PURPOSE:

Responsible for maintenance of client data to ensure timely creation, purchase, receipting, withdrawal, and reconciliation of clients’ accounts on a daily basis.

PRIMARY RESPONSIBILITIES:


Purchase, receipt, confirm and reconcile clients’ accounts on a daily basis;
Contact customers to verify their purchase requests;
Allocate available monies to the respective unit trust... funds;
Liaise with custodians for resolution of reconciliation issues;
Distribute income for the various funds at different periods;
End of day process for purposes of generating pricing and circulate to media for publishing;
Prepare reports for the regulators for compliance purposes and coordinates the audit conducted by regulators;
Review the reconciliations and final client investment reports(statements) before dispatch to client;
Analyze, consolidate and present production reports weekly and monthly;
Dispatch of client statements;
Reviews customer concerns and ensures appropriate action is taken on any escalated issues
Participate and attend scheduled trustee meetings;
Generate and review letters to customers on account confirmation/details;
Maintain and Reconcile Suspense Account in liaison with Reconciliation team;
Prepare and dispatch instructions to the custodians and
Contact and respond customers to their requests.


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education  Bachelor degree in Business, Marketing, Finance, Economics or in a related field
Master degree in a related field is an added advantage


 Experience Required:

 Description    Required years of experience


Minimum experience in Financial services    8 year more

PURPOSE:

Reporting to the Senior Payroll Accountant, the role holder will support the processing, reconciliation, and reporting of payroll transactions across CIC Group entities, ensuring timely, accurate, and compliant payroll operations while upholding confidentiality and internal controls.

PRIMARY RESPONSIBILITIES:

Payroll Processing Support


Assist in preparing payroll inputs... such as new hires, exits, allowances, deductions, and leave adjustments.
Collate and validate supporting documents and data before payroll runs.
Support the calculation and verification of statutory deductions and staff benefits.


Statutory Compliance


Prepare schedules for statutory remittances including PAYE, SHIF, NHIF, NSSF, HELB, and pension deductions.
Assist in the preparation and submission of statutory returns within set deadlines.
Maintain proper records for audit and compliance purposes.


Reconciliation and Reporting


Assist in monthly payroll reconciliations between payroll records and the general ledger.
Investigate and support resolution of any payroll-related discrepancies.
Generate reports to support internal stakeholders including Finance and People & Culture (P&C).


System Updates and Record Management


Update and maintain accurate payroll records and employee data in the ERP (e.g., Microsoft Dynamics AX).
File payroll documents in accordance with company policies for accessibility and audit readiness.
Support payroll system upgrades, testing, and issue resolution.


Internal Controls and Audit Support


Maintain confidentiality and data integrity in handling employee payroll information.
Support the implementation of payroll controls and segregation of duties.
Provide requested documentation and clarification during internal and external audits.


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education    Bachelor’s Degree    Bachelor’s degree in Accounting, Finance, or a related field
 Professional Qualifications    CPA Part II or equivalent professional qualification (minimum)


Experience Required:

 Description    Required years of experience


Minimum 2 years’ experience in payroll or finance operations. more

PURPOSE:

To assess and prudently underwrite Medical Business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently.

PRIMARY RESPONSIBILITIES:


Accept or reject risk in line with the set underwriting guidelines;
Preparation of renewal notices;
Product Development through data acquisition &... review;
Review of New Business quotations from Medical Sales.
Review Monthly Claims Register data review, reserves, outstanding claims.
Medical Underwriting for all retail proposal forms;
Preparation of Quarterly schemes performance reports for timely interventions to correct adverse trends;
Support the business in the preparation of Ad Hoc Medical Business Reports
Respond to customer and intermediaries’ enquiries


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education    Bachelor’s Degree.    Degree in Actuarial/Statistics.
Professional Qualification    Progress towards CII or IIK is an advantage


Experience Required:

 Description    Required years of experience


Minimum experience in similar role    2 years 
Basic knowledge of regulations by AKI and IRA more

PURPOSE:

To support the communication function in developing content for different audiences across traditional and digital media channels. As editorial officer you will deliver current and accurate content about the company and its developments to stakeholders through relevant platforms.

PRIMARY RESPONSIBILITIES:


Support the implementation of an integrated Communication... strategy
Develop content suitable for print and electronic media platforms
Generate content for online news platforms
Proactively identify topical conversation subjects in digital and traditional media for timely communication
Identify changes in audience consumption patterns to inform decision making
Develop communication on corporate developments for own media -Linked In, blogs and website
Maintain a database of journalists in traditional and online media
Coordinate the development and publishing of quarterly newsletter
Design scripts for documentaries/story telling across platforms
Work with the digital team on content messaging during corporate events/activities
Liaise with photographers/videographers on required footage and images
Copyediting and proofreading generated content according to communication standards
Collate reports from media and PR Agencies contracted for analysis and strategy building


GENERIC DUTIES


Ensure monthly, quarterly and annual media reports are done promptly
Respond to proposals, emails sent for editorial support


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education  Bachelor of Arts in Communication.


Experience Required:

Description    Required years of experience


Minimum experience in similar role    3 years
Experience working in print media or PR Agency will be an added advantage more

PURPOSE:

The position holder will support the Technical and Risk Improvement function through planning and execution of Risk Survey and Risk Improvement functions within the department to ensure achievement of underwriting standards in line with the company’s objective.

PRIMARY RESPONSIBILITIES:

RISK SURVEYING


Review our General Business book and identify Risks to Survey
Conduct... pre-cover and existing business Risk Surveys and Desktop Risk Assessments
Prepare detailed Risk Survey/ Assessment reports
Propose, communicate and follow up on implementation of Risk Improvement Recommendations (RIR)
In liaison with Claims Department, propose improvement measures on risks with large claims.
Propose estimated maximum loss (EML) and maximum possible loss (MPL) to be applied to guide reinsurance cessioning for surveyed risks
Keep a monthly & Quarterly schedule of surveyed risks, progress of implementation of risk improvement recommendations and profiling the risk levels
Reviewing risk survey reports from external surveyors and communicating risk improvement recommendations.


PRICING & CLIENT RELATIONS


Prepare and release all quotations and tenders for intermediaries/direct customers as per underwriting guidelines.
Provide timely advisory support to sales, ROs, branches and regions on terms to apply for quality underwriting.
Ensure fair and adequate premiums are set given the competitive nature of insurance.
Underwriting and providing general advice on quotations to improve on new and existing risks.
Promote good business relationship with the intermediaries and clients through good service


GENERIC DUTIES

Provide periodical business and other reports to the supervisor

AUDIT, COMPLIANCE AND RISK MANAGEMENT


Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education    Bachelor’s Degree    Degree in a relevant Technical field, preferably Engineering
Professional Qualifications    Progress towards Fire Engineering/ Occupational Safety and Health/ Risk Management/ IIK/ CII is an added advantage.


Experience Required:


Relevant experience    Minimum of One (1) Year more