PURPOSE:

The Client Service Assistant is accountable for the day to day creation of new member accounts and supporting the sales team when on-boarding new clients. The role will deliver operational effectiveness ensuring TAT on client creation is prompt for excellent client experience at first touch point.

PRIMARY RESPONSIBILITIES:


Checking on the correspondence email and
Keeping and... updating records of all
Conduct proper due diligence on client accounts &
Ensuring proper application forms have been dully filled & conducting any data entry for account creation.
Creation of online account
Update client static
Communicate effectively with the client, sales team, and other members to ensure tasks/deliverables are efficiently completed.
Carry out banking
Filing and archiving of documents
Arrange for mail and courier services
Any other duty as may be given by the Operations team


Academic and Professional Requirements

Education 


Bachelor’s degree in business related studies.    E
Professional Qualifications    ICDL or Computer Packages    D


Experience Required: 


One year Relevant experience more
  • Customer Care

  • Jonathan Otieno

    20m

    Kindly share your resume plus a cover letter
    to josephotieno.dr@gmail.com

    Regards.

PURPOSE:

Responsible for conducting investment research, market & industry analytics to aid in investment decision making. He/she is also responsible for identifying and evaluating investment opportunities that exist and maintaining the financial models and projection tools.

PRIMARY RESPONSIBILITIES:


Conduct market research for CICAM looking at global, country, macro, industry and... micro- economic trends
Develop financial models, conduct independent business valuations and maintain and update the company’s research library;
Attend investor analyst briefings, company, client visit and aid in compiling reports;
Participate in presentations and discussions in the investment committee
Provide updates on financial market activities in order to right position the company in the local and global market
Liaising with stock market traders, stockbrokers and regulators to keep abreast with industry trends, market intelligence and compliance
Any other duties as may be assigned by the Supervisor


Academic and Professional Requirements

Education


Bachelor’s degree in any Business related field    E
Progress in CFA qualification    D
Associate Membership of ICIFA or CISI progress qualification    D


Experience Required:


Two years Relevant experience more
  • Finance
  • Accounting
  • Audit

  • Jonathan Otieno

    20m

    Kindly share your resume plus a cover letter
    to josephotieno.dr@gmail.com

    Regards.

PURPOSE:

Responsible for developing both digital / print design projects (brochures, posters, infographics, advertisements) as well as short-form video projects. 

PRIMARY RESPONSIBILITIES:


Create and design works for CIC
Conceptualize and create high quality and visually appealing graphics, animations, and audio-visual content
Knowledge in the use of video editing suites such as... Adobe premier
Design and develop 2D, 3D animations and illustrations for various digital platforms,
Create 2D and 3D animations for marketing campaigns and social media
Produce engaging audio-visual content, including explainer videos, motion graphics, and interactive presentations
Collaborate with cross-functional teams to brainstorm ideas, provide creative input, and contribute to marketing and communication
Manage multiple projects simultaneously and adhere to project timelines and deadlines.


BRANDING REQUIREMENTS


Create and design project requirements briefs and provide a delivery plan and creative layout and design for the CIC Group and its subsidiaries
Deliver photography and video coverage for internal and external events.
Manage the design and printing of CIC’s collateral
Monitor the correct use of the CIC brand.
Inspect all branded merchandise to ensure delivery as per specifications and guidelines.
Monitor to ensure consistency in brand application and in compliance with CIC brand guidelines


Academic and Professional Requirements


Education Diploma in any related field    E


 Experience Required:


Three years Relevant experience more
  • Media
  • Advertising
  • Branding

  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

PURPOSE:
Responsible for the execution of the supply chain best practices in vendor and contract management Supplier on-boarding, prequalification processes, vendor performance management, supply chain sustainability and stakeholder relationship management.
PRIMARY RESPONSIBILITIES:

Responsible for supplier on-boarding and pre-qualification process and strategy, analyze and follow through... supplier onboarding activities with the Sourcing Category teams.
Tracking vendor performance management, provide support to business functions in managing the contract execution and ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPI’s)
Periodically review the supply chain vendor onboarding and management plans and strategies to identify areas of improvement or transformation
Prepare the schedules of supplier performance reviews and ensure all contracts are covered, support in developing supplier improvement plans, manage the supplier feedback process.
Implement standards, controls, processes, or regulatory determined procedures guiding supply chain operations to ensure compliance to CIC Group supply chain policies and implementation of supply chain best practices.
Supply Chain Sustainability: execute Integration of the CIC Group sustainability standards in supply chain business practices, support the CIC Group suppliers to integrate sustainability into their operations, sustainability training for suppliers to raise awareness, conduct supplier assessment for risk exposure through supplier self-assessment/audits and provide period sustainability reports as required
Conduct periodic market survey to ensure contracted services are up to date.
Sustaining Customer Excellence within the supply chain: Track and manage vendor enquiries, complaint resolution and response within set supply chain processes and procedures.
Periodic reporting and tracking on deliveries with Vendors to ensure goods and services are offered within set standards.
Manage and monitor Vendor BCP plans.
Manage any other assigned duties relating to Procurement

Academic and Professional Requirements

Education    Bachelor’s Degree    Business Related/Social Sciences    E
 Professional Qualifications    CIPS/ CPSP Diploma      E
Masters Degree    Business Administration    D

Experience Required:

Minimum of five (5) years’ relevant experience in a similar position more
  • Procurement
  • Store-keeping
  • Supply Chain
PURPOSE:
To drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.
PRIMARY RESPONSIBILITIES:

Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted... premium outputs across all subsidiaries.
Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff
Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
Enforcing of credit control compliance and debt management standard.
Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
Renewal follow-up to achieve the renewal retention ratios
Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
Ensure compliance with all regulatory requirements.

GENERIC DUTIES

Carry out performance appraisal, coaching and mentoring staff;
Participate in planning and budgeting for the department.

Academic and Professional Requirements
Education

 Bachelor’s Degree in a relevant field,    E
Professional Qualifications    Relevant Professional Qualification      E

Experience Required:

Minimum of five (6) years’ relevant experience in a similar position, two (2) of which at supervisory level more
  • Banking

  • Jonathan Otieno

    1mo

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

PURPOSE:
To provide general customer service in respect to medical business customers.
PRIMARY RESPONSIBILITIES:

Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
Issuance of both in and outpatient approvals for admissible... requests for insured members.
Communication to stakeholders on management of cases and financial liability through reports.
Provide input for the customer service reports.
Share daily/weekly and monthly reports as may be required from time to time.
Participate in cost management initiatives/strategies that have been put in place by the business.
Handle customer service issues and queries in a timely manner.
Escalate Customer queries to the relevant job role if necessary.
Maintain professional ambience within the office premises.
Promote the organization’s customer service charter.

Academic and Professional Requirements
Education

Diploma in Clinical Medicine/Nursing (KRCHN)    E
Computer literate in MS Office and other office applications    E
Customer Experience training will be an added advantage.

Experience Required:

3 years Relevant experience in busy health environment 
1 year Experience in a medical call centre management unit more
  • Customer Care

  • Jonathan Otieno

    1mo

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

PURPOSE:
The position entails driving revenue growth and expanding the new/renewal General Insurance (GI) and Medical business portfolio. The goal is to meet corporate annual budgets by strategically developing assigned markets and intermediary channels. This involves cultivating profitable business opportunities for the company through the establishment of robust relationships and... partnerships.
PRIMARY RESPONSIBILITIES:

Cultivate robust strategic partnerships and relationships with assigned
Efficiently navigate the sales cycle and maintain a value-driven service
Implement optimal Client Relationship Management practices to meet business
Track and report performance against agreed sales and retention
Spearhead revenue   growth   by   overseeing   daily   sales   activities  of   assigned
Keep clients informed about both new and existing
Collaborate with various departments to ensure seamless and timely service delivery to clients/intermediaries.
Develop and    promptly    deliver    quotations    and    tender    documents    to clients/intermediaries.
Contribute to departmental planning and budgeting processes as
Ensure compliance with credit control policies through cash and carry and debt collection
Foster intermediary engagement through visits, performance reviews, support, training, and motivation to drive business
Organize and execute market activations and outreach events in strategic locations through visits or alternative methods
Monitor competitor activity and identify opportunities/threats arising from such activities

Academic and Professional Requirements          
Education 

 Diploma in a business / marketing related field.    E     
Computer literate in MS Office and other office applications     E      
C.O.P qualification is an added advantage D

Experience Required:

Two years Background in Sales more
  • Sales
  • Marketing
  • Retail
  • Business Development

  • Jonathan Otieno

    1mo

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

PURPOSE:
To grow retail revenues from the commercial market
PRIMARY RESPONSIBILITIES:

Daily Sales management of respective Marketing Executives to effectively grow revenues and offer world class retail service
Develop, train, mentor and offer daily field support to Marketing Executives;
Oversee and manage daily productivity of Marketing Executives including daily production SME;
Train team... members on products and processes of on boarding retail customers as well as ensure
Compliance in retail business acquisition;
Follow up on renewal and debt collection of premiums from retail customers and SMEs handled by team members;
Conduct market activations and storms in strategic locations to generate qualified retail and SME prospects;
Conduct frequent Customer visits to enhance business relationships and
Prepare weekly/ Monthly production reports for respective teams.
Any other duties as may be assigned from time to time.

Academic and Professional Requirements
Education 

Degree in relevant field / Relevant technical training certificate    E

Professional Qualifications 

Certificate of Proficiency    D

Experience Required:

Two years Relevant experience more
  • Sales
  • Marketing
  • Retail
  • Business Development
We are seeking to recruit Sales Officers to be assigned at our various branches countrywide.
The key responsibilities will include:

Generating new retail life business from the allocated Market/Channel;
Educate new and existing clients on retail life products;
Attending to customer queries and complaints;
Liaising with the various departments to ensure timely service delivery to the... clients
Providing timely and accurate quotations within the turnaround times
Gathering market intelligence to ensure updated product range;
Follow up to ensure persistency is at the acceptable rate; and
Promoting CIC brand.

Qualifications

Minimum of a Diploma in a business related course.
A Bachelor’s degree is desirable
Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP/ Diploma in Insurance (AIIK/CII)/LOMA
Excellent communication and presentation skills
Good negotiation skills
Problem solving skills
Excellent customer care skills more
  • Insurance
We are seeking to recruit Sales Officers to be assigned at our various branches countrywide.
The key responsibilities will include:

Generating new retail life business from the allocated Market/Channel;
Educate new and existing clients on retail life products;
Attending to customer queries and complaints;
Liaising with the various departments to ensure timely service delivery to the... clients
Providing timely and accurate quotations within the turnaround times
Gathering market intelligence to ensure updated product range;
Follow up to ensure persistency is at the acceptable rate; and
Promoting CIC brand.

Qualifications

Minimum of a Diploma in a business related course.
A Bachelor’s degree is desirable
Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP/ Diploma in Insurance (AIIK/CII)/LOMA
Excellent communication and presentation skills
Good negotiation skills
Problem solving skills
Excellent customer care skills more
  • Insurance