PURPOSE:

To provide general customer service in respect to medical business customers.

PRIMARY RESPONSIBILITIES:


Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
Issuance of both in and outpatient approvals for... admissible requests for insured members.
Communication to stakeholders on management of cases and financial liability through reports.
Provide input for the customer service reports.
Share daily/weekly and monthly reports as may be required from time to time.
Participate in cost management initiatives/strategies that have been put in place by the business.
Handle customer service issues and queries in a timely manner.
Escalate Customer queries to the relevant job role if necessary.
Maintain professional ambience within the office premises.
Promote the organization’s customer service charter.


Key Skills, Knowledge, Experience and Behavioral Competencies

Academic and Professional Requirements

Education    Minimum Qualification    Diploma in Clinical Medicine/Nursing (KRCHN)     


Customer Experience training will be an added advantage.     


Experience Required:

 Description    Required years of experience


Relevant experience in busy health environment    3
Experience in a medical call centre management unit    1 more

PURPOSE:

Responsible for care facilitation/cost containment and call centre reachability.

PRIMARY RESPONSIBILITIES:


Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
Monitor cost, average length of stay on inpatient cases.
Issue guidance on Pre-authorized optical, dental and scheduled procedures
Conduct Hospital visits... whenever the insured members are hospitalized
Respond to stakeholder inquiries on cases involving medical care management.
Receive and respond to Medical emergency lines and ensure 24-hour coverage
Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
Facilitate referrals and medical evacuations when need be.
Monitor benefits utilization and share timely updates to the stakeholders.
Prepare and share timely reports as may be guided.


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education    Minimum Qualification – Diploma in Nursing or Clinical Medicine


Experience Required:

 Description    Required years of experience


Relevant experience in Care Management, medical claims and call centre    2 more

PURPOSE:

The Executive Assistant to the Director – Cooperatives shall provide high-level administrative, secretarial, and executive support to the Director while facilitating effective communication and coordination across the cooperatives sector. This position is designed for a highly organized and professional individual who excels in managing complex schedules, handling sensitive information... with discretion, and serving as the primary liaison between the Director and various stakeholders including cooperative societies, government agencies, development partners, and the public.

 PRIMARY RESPONSIBILITIES:


Executive Support:


Provide comprehensive administrative support to the Director – Cooperatives, including managing daily schedules, appointments, and calendar coordination
Prepare and compile briefing materials, reports, and presentations for meetings, conferences, and official engagements.
Draft, proof-read, and distribute correspondence, official letters, circulars, and communications on behalf of the Director
Coordinate travel arrangements, accommodation and itineraries for official trips and field visits
Maintain and update the Director’s contact database and stakeholder information.


Meeting and Event Management:

Organize and coordinate high-level meetings including board meetings, stakeholder consultations, and inter-agency forums
Prepare and circulate meeting agendas, supporting documents, and venue arrangements
Record accurate meeting minutes and follow up on action items and decisions
Coordinate special events, workshops, and conferences related to cooperative development
Manage meeting logistics including equipment, refreshments, and participant coordination.


Communication and Liaison:

Serve as the primary point of contact between the Director and internal/external stakeholders
Screen and prioritize incoming communications, calls, and requests for appointments
Facilitate communication between the Director and cooperative societies, government agencies, and development partners
Handle routine inquiries and redirect complex matters to appropriate personnel
Maintain professional relationships with key stakeholders and partners.


Information and Records Management:

Establish and maintain efficient filing systems for both electronic and physical documents
Ensure proper documentation and archiving of official correspondence and records
Manage confidential files and sensitive information with appropriate security measures
Coordinate information requests and compile statistical reports as required.


Project and Program Support:

Prepare progress reports and status updates on ongoing initiatives.
Support the organization of training programs and capacity-building activities.
Facilitate coordination between different units within the department


Financial and Administrative Coordination:

Assist the Director in budget preparation and financial planning processes
Coordinate procurement activities and vendor management
Monitor departmental expenditures and maintain financial records
Support audit processes and compliance activities
Assist the Director in coordinating human resource matters including leave management and staff.


Stakeholder Relations:

Represent the Director at designated meetings and functions when required
Build and maintain relationships with cooperative societies and their leaders
Coordinate with international organizations and development partners
Support public relations activities and media coordination


Track action items and matters arising with heads of segments and branch coordinators from various meetings and engagements
Any other related duties as assigned by the Director from time to time.


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

Particulars    Detail    Specific Field or Qualification 


Education    Bachelor’s Degree    Bachelor’s degree in Business Administration, Public Administration, Social Sciences, or related field
     Professional Qualification    Certificate in Secretarial Studies, Office Management or Project Management is an added advantage.


Experience Required:

 Description    Required years of experience


Relevant experience in executive support, administration, or cooperative sector, MS Word, Excel, PowerPoint, Publisher    4 years
Understanding of cooperative principles, governance, and development is mandatory more

PURPOSE:

Reporting to the Supervisor – Accounts Reconciliation, the role holder will be responsible for receipting, banking, reconciliation for daily banking Vs Receipts. He/she will also be responsible for dispatch of receipts to customers.

PRIMARY RESPONSIBILITIES:


Reconciliation of service providers’ accounts to verify the accurate debt status;
Facilitate sign-offs on service... provider accounts;
Manage Provide payment for the service providers;
Sending of provider remittances and Dispatch of Cheques to service providers
Maintain constant communication with providers on issues relating to credit accounts;
Discount negotiation and follow up to ensure payment within the set timelines.
Any other duty as may be given by the Assistant Manager Provider & Forensic


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education    Bachelor’s Degree    Bachelor’s in Accounting and Finance
Professional Qualification    CPA is an added advantage


 Experience Required:

 Description    Required years of experience


Relevant experience    2years more

PURPOSE:


Reporting to the Group Managing Director & CEO, the Principal Officer will provide strategic, operational, and regulatory leadership to the Micro Insurance segment of the subsidiary, ensuring sustainable growth, regulatory compliance, and alignment with CIC Group’s vision. The role focuses on designing affordable, accessible, and customer-centric insurance solutions targeting... underserved markets, in compliance with the Insurance Regulatory Authority (IRA) guidelines.


PRIMARY RESPONSIBILITIES:

Strategic Leadership (20% of time)


Develop and implement the Micro Insurance business strategy in line with the subsidiary’s and CIC Group’s strategic objectives.
Identify emerging market trends, opportunities, and risks, and recommend innovative micro insurance solutions.
Lead transformation initiatives to enhance customer outreach through digital channels, mobile platforms, and community-based distribution models.


 Business Growth & Market Development (20% of time)


Drive revenue growth, policy uptake, and market penetration for micro insurance products.
Build strategic partnerships with SACCOs, MFIs, NGOs, telcos, and community-based organizations to expand distribution.
Champion financial inclusion by ensuring product affordability and accessibility to low-income and rural populations.


Product Development & Innovation (15% of time)


Oversee the design, pricing, and rollout of micro insurance products that meet regulatory requirements and customer needs.
Ensure product features are simple, transparent, and relevant to the target market.
Incorporate customer feedback into product improvement cycles.


 Regulatory & Compliance Oversight (15% of time)


Serve as the designated Principal Officer for Micro Insurance as per IRA requirements.
Ensure full compliance with micro insurance regulations, guidelines, and industry codes of practice.
Maintain strong working relationships with the IRA and other relevant authorities, ensuring timely submission of all statutory reports.


 Operational Excellence (10% of time)


Oversee efficient underwriting, claims, and policy administration processes.
Implement governance, risk, and control frameworks for operational integrity.
Monitor performance metrics to ensure service delivery meets customer and regulatory expectations.


Financial Management (10% of time)


Prepare and manage the Micro Insurance budget and business plan.
Monitor financial performance, taking corrective action where necessary to meet profitability targets.
Ensure cost-effective resource allocation.


 Stakeholder & Community Engagement (5% of time)


Build trust and long-term relationships with community leaders, regulators, and key partners.
Represent the Micro Insurance segment at industry events, policy dialogues, and media engagements.


People Leadership (5% of time)


Lead, mentor, and develop the Micro Insurance team to deliver on strategic objectives.
Promote a high-performance, customer-focused culture.
Ensure succession planning and continuous skills development.


Key Skills, Knowledge, Experience and Behavioural Competencies

 Academic and Professional Requirements:


Education    Bachelor’s Degree    
Bachelor’s degree in Insurance, Business Administration, Actuarial Science, Economics, or related field
Master’s degree is an added advantage


Professional Qualification    


ACII, AIIK, LOMA FLMI or equivalent professional insurance qualification.
Member of IIK


Relevant experience    


Minimum of 12 years’ experience in insurance, with at least 5 years in micro insurance or inclusive finance
Relevant experience at senior leadership level.
Proven track record in market development, product innovation, and regulatory compliance.
Experience in product distribution through digital channels is highly preferred


Skills and Competencies:


Strategic thinking and execution.
Deep understanding of micro insurance products, distribution models and customer needs.
Possess industry knowledge of micro insurance at a regional and global level.
Strong commercial acumen, analytical skills and digital savvy.
Proven track record of attaining targets of business growth and profitability for micro insurance or inclusive finance.
Strong cross-cultural, people and relationship management skills.
Excellent interpersonal and networking skills; with the ability to lead and work well in a team environment.
Exceptional communication and stakeholder engagement.
Sound understanding of statutory and regulatory requirements of corporate governance, business and micro insurance operations.
Leadership and team development. more

PURPOSE:

Reporting to the Head of Business Development, the role holder will drive the growth and execution of CIC Asset Management’s retail strategy by building, managing, and expanding strategic distribution partnerships. The role focuses on three core verticals: Independent Financial Advisors (IFAs), fintech aggregators, and institutional partners (including banks and cooperatives). The... Business Development Manager – Partnerships will coordinate partner onboarding, engagement, and performance tracking to unlock new Assets Under Management (AUM), deepen channel diversification, and ensure scalable client acquisition through third-party networks.

PRIMARY RESPONSIBILITIES:

Partnership Development & Management


Identify, evaluate, and onboard high-potential strategic partners, including fintech platforms, banks, diaspora aggregators, and Independent Financial Advisors (IFA).
Design and implement mutually beneficial partnership models white-label solutions, embedded investing, and referral structures.
Lead contract negotiation, onboarding documentation, training, and go-to-market alignment for new partners.
Maintain strong partner relationships through structured engagement plans, reviews, and strategic alignment meetings.


IFA Channel Activation


Execute the phased strategy for IFA growth including recruitment, segmentation, training, certification, and performance management.
Provide operational support and tools to IFAs to help them drive client acquisition and conversions across diverse counties and diaspora channels.
Monitor IFA performance metrics (e.g. AUM generated, client activity, retention) and address bottlenecks to productivity.


Go-to-Market Strategy & Campaigns


Collaborate with Marketing, Product, and Digital teams to co-create campaigns that drive retail growth through partner ecosystems.
Champion adoption and activation of CIC Invest App, APIs, and other digital investment journeys among partners and IFAs.
Ensure tailored messaging and product positioning to match the needs of partners’ customer segments (mass market, diaspora, youth, HNWIs).


Performance Tracking & Reporting


Define KPIs and dashboards to monitor partner/channel contribution to AUM growth, client retention, and engagement.
Generate and present monthly performance reports, insights, and proposals to the Head of Business Development and ExCo.
Leverage analytics to optimize product-channel fit and drive campaign adjustments for underperforming partnerships.


Compliance, Training & Partner Enablement


Ensure all partners and IFAs operate within regulatory guidelines and adhere to CIC’s operational standards.
Coordinate onboarding, compliance training, and refresher workshops in collaboration with the Compliance and Operations teams.
Serve as the escalation point for partner-related issues and ensure timely resolution and feedback loops.


Audit, Compliance, and Risk Management


Ensure all business development activities, sales practices, and partnership engagements comply with internal policies, CMA regulations, and industry best practices.
Participate in internal and external audit processes by providing documentation, explanations, and implementing corrective actions.
Proactively identify and mitigate business risks associated with distribution, onboarding, and client servicing.


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education    Bachelor’s Degree    Bachelor’s degree in Business, Finance, Actuarial science, or related field.
Master’s degree or professional certification (ICIFA, CISI ) is an added advantage


 Experience Required:

 Description    Required years of experience


Experience in business development, financial services, fintech partnerships, or distribution management.    7+
Proven track record of building and growing B2B2C partnerships or sales networks in financial services. more

PURPOSE:

Reporting to the Communications Manager- Brand and advertising, the role holder will support the development and execution of brand and advertising initiatives that drives brand visibility, consistency, and equity across all CIC Insurance Group business units and communication channels. This role contributes to both strategic and operational brand activities, ensuring alignment with... the organization’s overall marketing objectives, while supporting internal and external brand communications.

PRIMARY RESPONSIBILITIES:

Brand Support and Strategic Alignment


Support implementation of brand strategy and guidelines across all branches/ touchpoints.
Monitor brand asset usage and ensure alignment with CIC brand and tone of voice.
Collaborate in initiatives that build brand salience, equity, and positioning across internal and external audiences.
Support internal brand engagement initiatives and brand alignment with staff across subsidiaries.


Campaign Coordination and Execution


Support execution of 360° brand campaigns (TV, radio, digital, OOH, print).
Coordinate production and adaptation of campaign materials across business units and subsidiaries.
Liaise with media, creative, OOH and research agencies for campaign execution and monitoring.
Monitor campaign performance metrics and recommend optimizations.


Creative Design and Content Production


Design marketing and communication materials (brochures, banners, social media creatives, signage, event branding, etc.)
Develop branded templates and ensure consistency in visual identity across the Group.
Support creative concept development in collaboration with agencies and internal stakeholders.


Digital and Social Media Support


Support in the adaptation and deployment of digital campaign assets for website, email, and social media.
Coordinate with digital marketing team to ensure brand consistency across platforms.
Contribute to design of landing pages, e-shots, and digital banners.


Vendor and Internal Coordination


Coordinate with procurement to onboard, brief, and manage creative, OOH and media suppliers.
Ensure timely processing of procurement documents.
Maintain vendor quality standards and evaluate creative partner performance.


Research and Reporting


Assist in preparing brand health reports, campaign performance summaries, and marketing dashboards.
Collaborate in market research studies and track brand awareness metrics.


Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements


Education    Bachelor’s Degree    Bachelor’s degree in Marketing, Communication, Graphic Design, or related field


 Experience Required:

 Description    Required years of experience


Relevant experience    3 years


Skills and Competencies


Proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects).
Strong understanding of branding principles and creative processes.
Excellent design and visual communication skills.
Strong project management and multitasking abilities.
Excellent interpersonal and collaboration skills.
Budget management and financial acumen. more

This role offers an attractive performance-based retainer, Incentives and commissions.

The key responsibilities will include:


Generating new retail life business from the allocated market
Educate new and existing clients on retail life products
Liaising with the various departments to ensure timely service delivery to the clients.
Providing timely and accurate quotations within the... turnaround times
Gathering market intelligence to ensure updated product range;
Follow up to ensure persistency is at the acceptable rate; and
Promoting CIC brand.


Qualifications


Minimum of a Diploma in a business-related course.
A Bachelor’s degree is desirable
Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP/ Diploma in Insurance (AIIK/CII)/LOMA
Excellent communication and presentation skills
Good negotiation skills and Problem-solving skills
Excellent customer care skills
Age- 25 years and above more

This role offers an attractive performance-based retainer, Incentives and commissions.

The key responsibilities will include:


Generating new retail life business from the allocated market
Educate new and existing clients on retail life products
Liaising with the various departments to ensure timely service delivery to the clients.
Providing timely and accurate quotations within the... turnaround times
Gathering market intelligence to ensure updated product range;
Follow up to ensure persistency is at the acceptable rate; and
Promoting CIC brand.


Qualifications


Minimum of a Diploma in a business-related course.
A Bachelor’s degree is desirable
Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP/ Diploma in Insurance (AIIK/CII)/LOMA
Excellent communication and presentation skills
Good negotiation skills and Problem-solving skills
Excellent customer care skills
Age- 25 years and above more

This role offers an attractive performance-based retainer, Incentives and commissions.

The key responsibilities will include:


Generating new retail life business from the allocated market
Educate new and existing clients on retail life products
Liaising with the various departments to ensure timely service delivery to the clients.
Providing timely and accurate quotations within the... turnaround times
Gathering market intelligence to ensure updated product range;
Follow up to ensure persistency is at the acceptable rate; and
Promoting CIC brand.


Qualifications


Minimum of a Diploma in a business-related course.
A Bachelor’s degree is desirable
Relevant professional qualifications in Certificate of Proficiency in Insurance – COP/ECOP/ Diploma in Insurance (AIIK/CII)/LOMA
Excellent communication and presentation skills
Good negotiation skills and Problem-solving skills
Excellent customer care skills
Age- 25 years and above more