Responsibilities

Work cross functionally within the company to communicate with all stakeholders in customers' success
Create and maintain relationships with customers to better understand and achieve their needs
Make visits to our customers to identify opportunities for growth within our platform
Manage all reporting about the health of customers' accounts

Qualifications

Previous... account management experience
Articulate and well accustomed to a client facing role
Willingness and ability to travel more

Key Roles and Responsibilities

Articulating the Compulynx value proposition and building Compulynx’s reputation
identifying and prioritizing target accounts after considering the market, political environment, business model, and other key factors
Achieving target sales goals, including overall revenue, the number of accounts, and total end-users; as well as maintaining a robust... pipeline
Sharing customer insights to address user requirements
Becoming the single point of contact for your customers and making yourself accessible in order to ensure a great experience.
Analyzing the market to effectively identify potential clients
Building timely, strong relationships with internal and external stakeholders
Work closely with Marketing and develop an in-depth knowledge of the customers and consumers
Develop and maintain with marketing, a deep understanding of current technologies and technology trends as they relate to the vertical, and leverage knowledge into the accelerated development of new platforms and opportunities
Monitor external factors (mergers/acquisitions, market conditions, corporate organizations) and liaise with Marketing to measure impact on long-range business plans
Communicate and present to leaders at all levels, up to and including Senior Management, both internally at CompuLynx well as with external customers
Develop and manage relationships with key market influencers, providing both business and technical input to position CompuLynx favorably in the global market. more

Software SupportEngineer duties and responsibilities

Provide technical assistance with computer software
Resolve issues for customers via phone, in-person, or remotely
Log bugs and enhancement requests
Installation, configuration, and maintenance of RDBMS
Perform software installations, configurations, and updates as needed Provide training
Resolve technical issues in a timely manner and... in accordance with the SLA

Software Support requirements and skills

Degree/Diploma in Computer Science or related field from a recognized institution
Excellent customer service and communication skills
Strong troubleshooting, critical thinking skills, and data analytical skills.
Previous experience in software support for 5 years, MUST be with retail point-of-sale software(s) with finance and accounting modules.
Demonstrable Strong knowledge of RDBMS ( MSSQL, MSSQL, Postgres, Mysql)
Knowledge of IPv4 networking.
Knowledge of Reporting tools such as crystal and jasper reports is a plus
A clear understanding of the Software development life Cycle.
Strong knowledge of Windows 7,10,11, server Operating systems
Knowledge of Linux/Unix OS is desired but not a requirement. more