JOB PURPOSE

The Head of Business Growth is responsible for strategically developing and expanding Ecobank’s remittance and fintech services across targeted markets. This role focuses on increasing market share, onboarding new partners, and significantly boosting remittance revenue in key corridors. The incumbent is a visionary leader who identifies and captures new business opportunities,... ensures the execution of growth strategies that align with the Group’s overall objectives, and fosters innovation within the team.

This role directly manages the Business Development Manager, Account Manager, Partner Success Manager, and Regional Growth Manager, overseeing their activities to ensure cohesive and effective execution of business growth strategies.

JOB CONTEXT

The Head of Business Growth operates in a highly competitive and dynamic fintech and remittance landscape. With increasing competition from fintech players and emerging technologies, the role requires a deep understanding of market dynamics, technological advancements, and regulatory landscapes. This position is crucial to ensuring Ecobank remains agile in capturing new opportunities while addressing customer needs and remaining compliant with regulatory frameworks. The incumbent must be a strategic thinker capable of balancing long-term growth with immediate operational efficiencies.

KEY RESPONSIBILITIES

Business and Financial Performance


Revenue Growth: Develop and implement strategies to achieve at least a 30% annual increase in inbound and outbound remittance revenues.
Market Expansion: Identify and capitalize on market trends and opportunities to expand Ecobank’s footprint in the remittance and fintech space.
P&L Management: Monitor financial performance, ensuring that all growth initiatives contribute positively to the bank's profitability.
Strategic Planning: Drive the development of strategic plans for business expansion, optimizing resource allocation to meet financial goals.


 Customer Excellence


Partnership Building: Build, maintain, and enhance partnerships with fintech companies, regulators, and payment service providers to expand Ecobank’s service offerings.
Customer Satisfaction: Oversee initiatives to enhance customer experience, ensuring that product offerings meet customer needs and market demands.
Feedback Loops: Establish feedback systems to capture customer insights and inform product development and service enhancements.


Leadership and People Management


Team Leadership: Lead, mentor, and manage a team comprising the Business Development Manager, Account Manager, Partner Success Manager, and Regional Growth Manager, fostering a high-performance and collaborative culture.
Performance Management: Set clear KPIs and objectives for team members, monitor progress, and provide coaching to ensure target achievement.
Talent Development: Promote continuous learning and development within the team, ensuring that talent is nurtured for succession planning.


Process, Control, and Operational Performance


Partner Onboarding: Oversee the onboarding process for new partners, aiming to streamline the process and reduce the average onboarding time to 60 days.
Operational Efficiency: Collaborate with internal teams to ensure seamless execution of promotional campaigns, partner onboarding, and business operations.
Compliance & Risk: Ensure that all business growth activities comply with legal, regulatory, and internal policy requirements, fostering a culture of compliance.


Strategic Initiatives


Innovation & Growth: Encourage innovative approaches to business expansion and customer engagement, ensuring Ecobank remains at the forefront of the remittance and fintech landscape.
Cross-functional Collaboration: Work closely with Product Development, Compliance, Legal, Treasury, Risk, and Technology teams to execute growth initiatives and promote Ecobank’s services.
Market Leadership: Position Ecobank as a market leader in remittances by identifying and implementing breakthrough innovations and strategic initiatives.


JOB PROFILE

Education


Bachelor’s degree in business, Economics, Finance, or a related field.
MBA or advanced degree in Strategy, International Business, or a related field preferred.


Experience


Minimum of 8 years of experience in business development, with at least 3 years in leadership roles focusing on fintech, remittance services, or financial services.
Demonstrated success in driving significant revenue growth in international markets; experience in African financial landscapes is a strong advantage.
Proven track record of onboarding and managing partnerships with global fintech players and payment service providers.
Strong knowledge of cross-border payment systems, digital wallets, mobile money ecosystems, and emerging fintech trends.
Experience in managing and developing high-performing teams.
Familiarity with regulatory compliance in the fintech and remittance sectors.


Skills and Personal Attributes


Exceptional ability to lead, motivate, and develop a diverse team of professionals, fostering collaboration and high performance.
Strategic thinker with the ability to identify long-term opportunities and develop actionable plans.
Proven expertise in building and maintaining relationships with senior-level executives and decision-makers in fintech and remittance sectors.
Strong commercial acumen with an understanding of financial performance, business planning, P&L management, and ROI analysis.
Analytical skills to interpret market data, identify trends, and translate them into actionable business strategies.
Excellent communication skills, both verbal and written, with the ability to present complex concepts to diverse audiences.
Familiarity with fintech platforms, digital transformation initiatives, and innovation in financial services.
In-depth understanding of compliance requirements and regulatory frameworks in fintech and remittance industries.
Strong negotiation skills with a proven ability to secure favourable terms and agreements.
Ability to work effectively in multicultural environments and adapt to various cultural contexts.
Fluency in English is essential; proficiency in French is an added advantage. more

JOB PURPOSE

The Business Analysis & Insight Manager provides data-driven insights and analysis to support strategic decision-making in Ecobank’s remittance and fintech operations. The role involves generating comprehensive reports, analyzing trends, forecasting performance, and optimizing business strategies based on data insights.

JOB CONTEXT

The Business Analysis & Insight Manager... operates within a fast-paced, data-driven environment where real-time insights are essential for business growth and market responsiveness. With fintech and remittance being highly competitive sectors, data analytics play a critical role in uncovering hidden trends, optimizing operations, and driving customer-centric innovations. This role requires agility in handling large datasets, translating complex data into strategic recommendations, and fostering collaboration between cross-functional teams.

KEY RESPONSIBILITIES

 Business and Financial Performance


Data Analysis: Analyze business performance data to identify key trends, risks, and opportunities for optimization in Ecobank’s remittance and fintech services.
Financial Forecasting: Leverage data insights to forecast financial performance, helping shape growth strategies and operational efficiencies.
Pricing & Product Analysis: Conduct pricing analysis, product performance reviews, and monitor customer accounts to provide actionable recommendations for revenue growth.
Competitive Analysis: Collect and analyze competitive intelligence to strengthen Ecobank’s market position and drive business growth.


Customer Excellence


Stakeholder Reporting: Prepare regular reports and interactive dashboards for senior management, highlighting key performance metrics and providing actionable insights.
Customer Insights: Work closely with sales managers to provide data-backed insights that support customer retention, acquisition, and overall business growth.
Customer Monitoring: Conduct regular account analysis to identify patterns and propose corrective actions, ensuring that customer needs are met efficiently.


 Leadership and People Management


Cross-functional Collaboration: Build strong relationships with various teams, including sales, marketing, and product development, to drive cohesive decision-making processes based on data.
Knowledge Sharing: Provide mentorship and guidance to teams on how to interpret data insights and make data-driven decisions for business improvement.


Process, Control, and Operational Performance


Operational Efficiency: Develop and refine internal processes for data collection, analysis, and reporting to improve efficiency and data accuracy.
Data Integrity: Ensure the integrity and confidentiality of data used for analysis, adhering to strict data governance and ethical standards.
Automation & Tools: Drive the use of business intelligence tools and automation to streamline data reporting and decision-making processes.


Strategic Initiatives


Strategic Recommendations: Provide data-driven recommendations that support Ecobank’s strategic initiatives, including product development, market expansion, and partnership growth.
Innovative Insights: Lead initiatives for deeper data mining and exploration of new trends and opportunities to inform business strategies.
Risk Identification: Analyze risks based on data patterns and trends to propose proactive solutions for business continuity and sustainability.


KEY SUCCESS FACTORS


Data Accuracy: Ensuring high levels of accuracy in data reporting and analysis, enabling informed and confident decision-making.
Actionable Insights: Providing timely and relevant insights that directly contribute to revenue growth and operational efficiencies.
Operational Efficiency: Streamlining data management processes and improving reporting speed to provide real-time insights to decision-makers.
Business Growth: Enabling measurable business growth through data-driven strategies, performance optimization, and market expansion initiatives.
Compliance & Data Governance: Ensuring adherence to data governance standards, ethical data handling, and maintaining confidentiality of sensitive information.


JOB PROFILE

Education


Bachelor’s degree in Data Science, Business Analytics, Economics, Statistics, or a related field.
Certifications in Data Analytics, Business Intelligence tools, or Data Science are desirable.
Advanced degree or MBA with a focus on data analytics or business intelligence is an advantage.


Experience


More than 5 years of experience in data analysis and data mining with mastery-level proficiency in Microsoft Excel.
Data-driven with strong analytical ability and hands-on approach.
Highly organized, able to prioritize tasks, and work under pressure in a rapidly evolving environment.
Adept at developing and executing actions synthesized from analysis of issues.
Detail-oriented with a belief in the value of process.
Flexible, self-motivated, team-oriented, and open to change.
Excellent communication skills and ability to interact with people globally in a multicultural environment.
Experience in a similar industry (technology/telecommunication) is advantageous.
Mature, proactive attitude, time-sensitive with a sense of urgency, and teachable.


Skills and Personal Attributes


Advanced skills in analyzing large datasets, statistical analysis, and delivering actionable insights.
Strong understanding of financial metrics, KPIs, and how business insights can drive revenue and operational improvements.
Proficiency in business intelligence tools, data visualization software, and statistical programming languages.
Ability to translate complex data into clear, concise reports and presentations for non-technical stakeholders.
High level of accuracy and attention to detail in data analysis and reporting.
Ability to manage multiple projects simultaneously and meet tight deadlines.
Fluency in English is essential; fluency in French is an asset.
Commitment to maintaining data confidentiality and integrity, adhering to ethical standards in data handling.
Excellent problem-solving and critical-thinking skills. more

JOB PURPOSE

The Role will be responsible Researching, designing, implementing and managing software programs. Testing and evaluating new programs. Identifying areas for modification in existing programs and subsequently developing these modifications. Writing and implementing efficient code for the entire Ecobank group

JOB CONTEXT

The role will work with key stakeholders i.e. developers,... Business analyst, Project Managers in actualizing development of solution to meet customer needs.

The role will implement solution based on documented approach of Ecobank software development standard.

KEY RESPONSIBILITIES


Get involved in the implementation of the 3-tier domain for Commercial, Corporate and Consumer Banking for the Group
Participate at all stages of the software development lifecycle as part of a cross-functioning team.
Be a part of a small, close knit and Agile team working on a wide range of activities to get a new business and products up and running.
Develop, test, and implement new software programs.
Independently install, customize, and integrate commercial software packages.
Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Analyse user requirements and convert requirements to design documents.
Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications


Education: – University degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering or its equivalent
Multi-lingual ability will be an advantage.


Skills & Experience: 


Possess good problem-solving attribute and critical thinking skills.
Ability to learn various programming language and standards which includes but not limited to JAVA, REST, XQuery, XPATH, XSLT, JMS, Memcached, Oracle Middleware component, Linux, MySQL, JSF and Spring MVC, web components, SQL, other database languages, NoSQL, structured and Unstructured database, PL/SQL
Basic understanding of Systems Development Life Cycle.
Communicate effectively and professionally in all forms of communication with internal customers.
Basic knowledge of software methodologies and design patterns.
Basic Understanding of Data structure and algorithm
Experience working with multi-cultural & multi-national environment.
Availability and willingness to travel to other locations as required more

JOB PURPOSE

The Role will be responsible for the development, implementation, integration, testing and on-going operational maintenance of software Products and Services for the entire Ecobank group.

JOB CONTEXT

The role will work with key stakeholders i.e. Business analyst, Project Managers and Business Heads in actualizing development of solution to meet customer needs.

The role will... ensure that applicable standards are maintained and collaborate with stakeholders to achieved desired application end state.

KEY RESPONSIBILITIES


Providing training to Software Engineers within Ecobank group
Drive the implementation of the 3-tier domain for Commercial, Corporate and Consumer Banking for the Group
Work jointly with unit head to break down organisational silos and increase sharing vision and strategy across teams.
Work with team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Develop and implement Software programs.
Controlling the integrity of understanding the solution by all team members and other stakeholders, maintaining the specifications up to date, tracking compliance with common programming standards.
Compile timely, comprehensive and accurate documentation and or reports as requested.
Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
Drive and support Innovative ideas to improve processes and the bottom line.


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications:


Education: – A University degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering, Numeric Science or its equivalent.
Professional Qualifications: - ITIL.
Minimum of 5 years programming experience
Multi-lingual ability will be an advantage.


Skills & Experience: 


Demonstrable experience in developing software in a service-oriented architecture (SOA) environment. 
Good understanding of Microservice architecture and techniques, Container and DevOps CI/CD technology.
In-depth experience in programming language and standards which includes but not limited to JAVA, REST, XQuery, XPATH, XSLT, JMS, Memcached, Oracle Middleware component, Linux, MySQL, JSF and Spring MVC, web components, SQL, other database languages, NoSQL, structured and Unstructured database, PL/SQL
Intermediate knowledge of Systems Development Life Cycle and Programming Languages.
Good understanding of workflow system, Oracle Banking Platform (OBDX, Flexcube) and digital technology.
Adequate knowledge of software methodologies and design patterns.
Knowledge of governing security standards.
In-depth knowledge of Data structure and algorithm
Strong leadership, analytical and problem-solving skills
Excellent technical, planning and organizational skills.
Experience working with multi-cultural & multi-national environment
Availability and willingness to travel to other locations as required more

JOB PURPOSE


The Senior RPA Solution Architect role is key in the evaluation of requirements for Robotic Process Automation and the development of these processes on Blue Prism. 
This role ensures implementation of the agreed functional requirements identified by the RPA Solution Architects.
The role is responsible for implementation of automation activities as it relates to the approved... RPA procedures supporting the creation and evolution of the RPA delivery framework.
The Senior RPA Solution Architect will supervise the RPA Solution Architects.


JOB CONTEXT


The Senior RPA Solution Architect role involves automating all identified and approved processes across the group for various functions including Group operations, Commercial bank, Consumer bank, Finance, Compliance, Credit Admin etc.
The role will perform second level support for RPA activities in production.  
The Senior RPA Solution Architect role will validate identified business processes that are potential candidates for automation. This also involve engagement with the business in the validation process.
The Senior RPA Solution Architect role will execute, implement and deploy these automated processes.  


KEY RESPONSIBILITIES


Perform an assessment to identify and prioritize business processes that are potential candidates for automation.
Oversee the documentation of business processes to the granular level of detail (user story) and define acceptance criteria required for an RPA program. 
Ensure delivery of solutions that meets the business requirements. 
Participate with a consultative role in the phases of solution testing and implementation into production, managing the planning of future process on-boarding timely.
 Validates business cases, based on opportunity assessment activities carried out by the RPA solution architect  
Coordinate user stories and testing plan definition.  
Monitor test scenarios outcomes and ensure the timely resolution of errors throughout development, testing, and post-implementation. 
Manage the relationship with RPA vendor in case of RPA platform malfunctioning.


KNOWLEDGE, SKILLS & EXPERIENCE

Experience & Qualifications


Minimum of 8 years’ working experience with 5 years in Business Analysis roles.
Bachelor’s degree preferably in Social sciences, Sciences, Business Administration, Physics, Computing/Information Systems, or related field of study. 
Strong knowledge of Systems Thinking, Business Analysis, Project Management, Banking Products, Creative Thinking, SDLC. 
Relevant certifications – CBAP, Agile Scrum, ITIL
Other certifications will be an advantage. 
Master’s degree would be an added advantage
Good understanding of  RPA Technology is a plus
Experience with RPA processes or openness towards learning new technologies.
Working knowledge of Business Process Reengineering (BPR)


Skills, Capabilities & attributes


Strong interpersonal, influencing and communication skills.
Strong leadership capability 
Ability to handle multiple priorities and tasks simultaneously
Exceptional analytical and conceptual thinking skills. 
Excellent at delivering and owning results  
Process improvement
Service Oriented Architecture
Problem solving skills.
Innovation skills
Business writing and presentation skills
Bilingual (English/French) is an advantage more

Job Description

The role will work with key stakeholders i.e. developers, Business analyst, Project Managers in actualizing development of solution to meet customer needs.

The role will implement solution based on documented approach of Ecobank software development standard.

KEY RESPONSIBILITIES


Get involved in the implementation of the 3-tier domain for Commercial, Corporate and... Consumer Banking for the Group
Participate at all stages of the software development lifecycle as part of a cross-functioning team.
Be a part of a small, close knit and Agile team working on a wide range of activities to get a new business and products up and running.
Develop, test, and implement new software programs.
Independently install, customize, and integrate commercial software packages.
Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing.
Analyse user requirements and convert requirements to design documents.
Provide comprehensive support to internal customers; achieve resolution to outstanding problems or issues


KNOWLEDGE, SKILLS & EXPERIENCE

Qualifications


Education: – University degree preferably in Computer Science/Electrical Electronics/Mechanical Engineering or its equivalent
Multi-lingual ability will be an advantage.


Skills & Experience: 


Possess good problem-solving attribute and critical thinking skills.
Ability to learn various programming language and standards which includes but not limited to JAVA, REST, XQuery, XPATH, XSLT, JMS, Memcached, Oracle Middleware component, Linux, MySQL, JSF and Spring MVC, web components, SQL, other database languages, NoSQL, structured and Unstructured database, PL/SQL
Basic understanding of Systems Development Life Cycle.
Communicate effectively and professionally in all forms of communication with internal customers.
Basic knowledge of software methodologies and design patterns.
Basic Understanding of Data structure and algorithm
Experience working with multi-cultural & multi-national environment.
Availability and willingness to travel to other locations as required more

JOB PURPOSE

The Partner Success Manager maintains and enhances strong relationships with Ecobank’s fintech and remittance partners. The primary responsibility is to ensure partner satisfaction, drive partner performance, increase wallet share, and optimize service delivery across key corridors. This role is vital to achieving the Group’s strategic objectives regarding partnership growth,... customer satisfaction, and operational excellence.

KEY RESPONSIBILITIES


Develop and nurture strategic relationships with key partners, ensuring their needs are met and aligned with Ecobank’s business goals.
Monitor partner performance and track KPIs, ensuring targets for revenue growth and service quality are achieved.
Drive a 35% increase in wallet share for the top 10 partnerships through effective relationship management, upselling, and cross-selling opportunities.
Provide ongoing support to partners, addressing operational and product-related needs promptly and effectively.
Collaborate with internal teams (Operations, Compliance, Product Development) to resolve partner issues swiftly, ensuring minimal disruption to services.
Conduct regular business reviews with partners, sharing performance data, insights, and strategic recommendations to drive continuous improvement.
Ensure compliance with all relevant regulations, contracts, and SLAs in the delivery of partner services.
Provide detailed reports and feedback to senior management on the status of partner engagements, performance against KPIs, and areas for enhancement.
Act as the voice of the partner within Ecobank, advocating for their needs and ensuring alignment with internal processes and objectives.


JOB PROFILE

Education


Bachelor’s degree in business, Finance, Communications, or a related field.
Certifications in Partner Relationship Management, Customer Success, or Account Management are beneficial.
Postgraduate qualifications in Customer Relationship Management or International Business are an advantage.


Experience


Minimum of 5 years of experience in partner management, customer success, or account management, ideally in fintech or remittance sectors.
Proven experience in managing strategic relationships with global and regional partners, driving mutual business growth and satisfaction.
Familiarity with financial services operations, compliance requirements, and customer experience best practices.


Skills and Personal Attributes


Exceptional skills in building and maintaining strategic partnerships, with a focus on mutual growth and success.
Deep understanding of partner success metrics and strategies for enhancing partner satisfaction, retention, and performance.
Ability to address and resolve partner issues quickly and effectively, ensuring positive outcomes for both the partner and Ecobank.
Strong analytical abilities to track KPIs, identify trends in partner performance, and present actionable insights to stakeholders.
Excellent interpersonal, verbal, and written communication skills, capable of interfacing with partners at all organizational levels.
Strong collaborative skills with the ability to work across various functions to achieve common goals.
Familiarity with CRM systems, partner management platforms, and digital communication tools.
Fluency in English is essential; fluency in French is highly desirable.
Ability to work effectively across different cultures and adapt communication styles accordingly. more

JOB PURPOSE

The Business Analysis & Insight Manager provides data-driven insights and analysis to support strategic decision-making in Ecobank’s remittance and fintech operations. The role involves generating comprehensive reports, analyzing trends, forecasting performance, and optimizing business strategies based on data insights.

JOB CONTEXT

The Business Analysis & Insight Manager... operates within a fast-paced, data-driven environment where real-time insights are essential for business growth and market responsiveness. With fintech and remittance being highly competitive sectors, data analytics play a critical role in uncovering hidden trends, optimizing operations, and driving customer-centric innovations. This role requires agility in handling large datasets, translating complex data into strategic recommendations, and fostering collaboration between cross-functional teams.

KEY RESPONSIBILITIES

 Business and Financial Performance


Data Analysis: Analyze business performance data to identify key trends, risks, and opportunities for optimization in Ecobank’s remittance and fintech services.
Financial Forecasting: Leverage data insights to forecast financial performance, helping shape growth strategies and operational efficiencies.
Pricing & Product Analysis: Conduct pricing analysis, product performance reviews, and monitor customer accounts to provide actionable recommendations for revenue growth.
Competitive Analysis: Collect and analyze competitive intelligence to strengthen Ecobank’s market position and drive business growth.


 Customer Excellence


Stakeholder Reporting: Prepare regular reports and interactive dashboards for senior management, highlighting key performance metrics and providing actionable insights.
Customer Insights: Work closely with sales managers to provide data-backed insights that support customer retention, acquisition, and overall business growth.
Customer Monitoring: Conduct regular account analysis to identify patterns and propose corrective actions, ensuring that customer needs are met efficiently.


 Leadership and People Management


Cross-functional Collaboration: Build strong relationships with various teams, including sales, marketing, and product development, to drive cohesive decision-making processes based on data.
Knowledge Sharing: Provide mentorship and guidance to teams on how to interpret data insights and make data-driven decisions for business improvement.


Process, Control, and Operational Performance


Operational Efficiency: Develop and refine internal processes for data collection, analysis, and reporting to improve efficiency and data accuracy.
Data Integrity: Ensure the integrity and confidentiality of data used for analysis, adhering to strict data governance and ethical standards.
Automation & Tools: Drive the use of business intelligence tools and automation to streamline data reporting and decision-making processes.


 Strategic Initiatives


Strategic Recommendations: Provide data-driven recommendations that support Ecobank’s strategic initiatives, including product development, market expansion, and partnership growth.
Innovative Insights: Lead initiatives for deeper data mining and exploration of new trends and opportunities to inform business strategies.
Risk Identification: Analyze risks based on data patterns and trends to propose proactive solutions for business continuity and sustainability.


KEY SUCCESS FACTORS


Data Accuracy: Ensuring high levels of accuracy in data reporting and analysis, enabling informed and confident decision-making.
Actionable Insights: Providing timely and relevant insights that directly contribute to revenue growth and operational efficiencies.
Operational Efficiency: Streamlining data management processes and improving reporting speed to provide real-time insights to decision-makers.
Business Growth: Enabling measurable business growth through data-driven strategies, performance optimization, and market expansion initiatives.
Compliance & Data Governance: Ensuring adherence to data governance standards, ethical data handling, and maintaining confidentiality of sensitive information.


JOB PROFILE

Education


Bachelor’s degree in Data Science, Business Analytics, Economics, Statistics, or a related field.
Certifications in Data Analytics, Business Intelligence tools, or Data Science are desirable.
Advanced degree or MBA with a focus on data analytics or business intelligence is an advantage.


Experience


More than 5 years of experience in data analysis and data mining with mastery-level proficiency in Microsoft Excel.
Data-driven with strong analytical ability and hands-on approach.
Highly organized, able to prioritize tasks, and work under pressure in a rapidly evolving environment.
Adept at developing and executing actions synthesized from analysis of issues.
Detail-oriented with a belief in the value of process.
Flexible, self-motivated, team-oriented, and open to change.
Excellent communication skills and ability to interact with people globally in a multicultural environment.
Experience in a similar industry (technology/telecommunication) is advantageous.
Mature, proactive attitude, time-sensitive with a sense of urgency, and teachable.


Skills and Personal Attributes


Advanced skills in analyzing large datasets, statistical analysis, and delivering actionable insights.
Strong understanding of financial metrics, KPIs, and how business insights can drive revenue and operational improvements.
Proficiency in business intelligence tools, data visualization software, and statistical programming languages.
Ability to translate complex data into clear, concise reports and presentations for non-technical stakeholders.
High level of accuracy and attention to detail in data analysis and reporting.
Ability to manage multiple projects simultaneously and meet tight deadlines.
Fluency in English is essential; fluency in French is an asset.
Commitment to maintaining data confidentiality and integrity, adhering to ethical standards in data handling.
Excellent problem-solving and critical-thinking skills. more

JOB PURPOSE

The Account Manager is responsible for managing and nurturing existing relationships with Ecobank's remittance and fintech partners. This role involves ensuring partner satisfaction, driving revenue growth, and fostering long-term partnerships. The manager plays a crucial role in maximizing the value of existing relationships and contributing to the overall success of Ecobank's... remittance business.

KEY RESPONSIBILITIES


Manage and maintain relationships with existing remittance and fintech partners, ensuring their satisfaction and loyalty.
Proactively identify opportunities to increase revenue and deepen partnerships with existing clients.
Collaborate with partners to develop and execute joint business plans and strategies.
Provide ongoing support and assistance to partners, addressing their needs and resolving any issues promptly.
Monitor and analyze partner performance metrics to identify areas for improvement and optimization.
Work closely with internal teams (e.g., Product, Marketing, Operations) to ensure a seamless partner experience and delivery of services.
Contribute to the development and implementation of strategies to enhance partner retention and satisfaction.
Stay informed about industry trends, regulatory changes, and competitor activities to maintain a competitive edge.
Ensure that all account management activities adhere to relevant regulatory requirements and internal policies.


JOB PROFILE

Education


Bachelor’s degree in business, Finance, Economics, or a related field.
MBA or postgraduate qualification in International Business or Strategy preferred.
Professional certifications in Sales, Business Development, or Fintech are a plus.


Experience


Minimum of 3 years of experience in account management, ideally within the remittance, fintech, or financial services industries.
Strong background in relationship management and customer service.
Experience in international markets and understanding of cross-border financial services.


Skills and Personal Attributes


Proven ability to build and maintain strong relationships with clients and partners.
Excellent communication and interpersonal skills, with the ability to effectively interact with individuals at all levels.
Strong customer service orientation and problem-solving skills.
Ability to manage multiple accounts and priorities simultaneously.
Strong analytical skills to assess partner performance and identify opportunities for growth.
Familiarity with digital platforms, fintech solutions, and innovation in financial services.
Fluency in English is essential; proficiency in French is beneficial.
Ability to thrive in a fast-paced, dynamic environment with a proactive and flexible approach. more

JOB PURPOSE

The Head of Business Delivery oversees the end-to-end delivery of Ecobank’s remittance and fintech products and services. This role involves managing cross-functional teams—including Credit Risk & Finance Specialist, Treasury & Liquidity Specialist, API Integrators, and Developers—to ensure seamless implementation of business initiatives. The incumbent plays a critical role in... aligning technology solutions with business strategies, optimizing operational efficiency, ensuring compliance with regulatory standards, and maintaining strong relationships with both internal and external stakeholders.

JOB CONTEXT

The Head of Business Delivery operates within a dynamic and rapidly evolving fintech and remittance environment. The role requires deep knowledge of technology integration, project management, financial risk, and cross-functional leadership. The incumbent must navigate regulatory complexities, manage both internal and external stakeholder relationships, and foster innovation to keep pace with emerging industry trends. Success in this role hinges on delivering high-quality, customer-centric products within agreed timelines and budgets, while ensuring compliance and risk mitigation.

KEY RESPONSIBILITIES

 Business and Financial Performance


Strategic Alignment: Develop and implement comprehensive strategies for the delivery of remittance and fintech products, ensuring alignment with Ecobank’s overall objectives and market demands.
Financial and Risk Management: Collaborate with the Credit Risk & Finance Specialist and Treasury & Liquidity Specialist to identify, assess, and mitigate financial and operational risks associated with product delivery.
Cost Management: Ensure projects are delivered on time, within scope, and on budget, minimizing financial risks and maximizing operational efficiencies.


Customer Excellence


Stakeholder Collaboration: Liaise with internal stakeholders—including Compliance, Legal, Operations, IT, Marketing, and Product Development teams—to ensure alignment and support for business delivery initiatives, with a focus on meeting customer expectations.
External Stakeholder Management: Manage relationships with external stakeholders such as technology vendors, regulatory bodies, financial institutions, and industry networks to ensure successful project outcomes and compliance.
Customer-Centric Solutions: Oversee the implementation of solutions that enhance customer experience, ensuring seamless and efficient product delivery that meets customer needs.


Leadership and People Management


Team Leadership: Lead and manage a matrix team comprising Credit Risk & Finance Specialist, Treasury & Liquidity Specialist, API Integrators, and Developers, fostering a collaborative and high-performance culture.
Innovation and Development: Foster a culture of innovation within the team, encouraging the adoption of new technologies and methodologies to enhance product delivery and operational efficiency.
Mentorship and Development: Provide guidance and mentorship to team members, supporting their professional development and ensuring high levels of team engagement.


Process, Control, and Operational Performance


Project Management: Oversee the planning, execution, and delivery of multiple projects using agile methodologies, ensuring all projects are completed on time and within scope.
Operational Efficiency: Identify opportunities to streamline processes and improve operational efficiency by implementing process enhancements and technology solutions, reducing time-to-market for new product releases.
Compliance: Ensure that all product delivery activities comply with relevant laws, regulations, and internal policies, maintaining high standards of corporate governance and achieving 100% compliance.
Monitoring and Reporting: Establish and track KPIs to measure the success of product delivery initiatives, reporting progress to senior management and making necessary adjustments to stay on target.


 Strategic Initiatives


Technology Alignment: Coordinate with API Integrators and Developers to design, develop, and implement technology solutions that meet business requirements and enhance customer experience.
Industry Trends: Monitor industry trends and technological advancements to keep Ecobank at the forefront of fintech and remittance services, continuously improving its offerings and maintaining a competitive edge.
Continuous Improvement: Lead initiatives for continuous improvement, including the adoption of innovative tools, methodologies, and technologies to drive greater operational success.


JOB PROFILE

Education


Bachelor’s degree in Business Administration, Information Technology, Computer Science, Finance, or a related field.
MBA or advanced degree in Project Management, Technology Management, Finance, or related fields is preferred.
Professional certifications such as PMP, PRINCE2, ITIL, Agile Scrum Master, or relevant technical certifications are highly desirable.


Experience


Minimum of 8 years of experience in business delivery, project management, or technology management within the fintech, remittance, or financial services industry.
Proven track record of successfully delivering complex projects involving cross-functional teams and technology integration.
Experience managing teams of technical and business specialists, with strong leadership and team-building skills.
Familiarity with API integration, software development lifecycle, and agile methodologies.
Knowledge of credit risk management, finance, treasury operations, and liquidity management in a banking context.
Experience working in a fast-paced, dynamic environment requiring flexibility and adaptability.
Willingness to travel occasionally to regional offices and partner sites.
Experience working in multicultural and regional environments is an advantage.


Skills and Personal Attributes


Exceptional ability to lead, motivate, and manage cross-functional teams, fostering collaboration and high performance.
Ability to align technology solutions with business strategies and objectives, focusing on innovation and competitive advantage.
Excellent skills in project planning, execution, risk management, and delivering projects on time and within budget.
Strong understanding of technology platforms, API integration, software development, and IT infrastructure.
In-depth knowledge of credit risk, finance, treasury, liquidity, and regulatory compliance requirements within the financial services industry.
Exceptional verbal and written communication skills, capable of interacting effectively with technical teams, business stakeholders, and senior management.
Strong analytical and problem-solving skills, with the ability to make informed decisions under pressure.
Experience in managing organizational change, driving the adoption of new processes and technologies.
Ability to work effectively in multicultural environments and adapt to various cultural contexts.
High ethical standards and commitment to upholding the bank’s values.
Fluency in English is essential; proficiency in French is an added advantage.
Flexibility and adaptability to thrive in a dynamic work environment. more