Job Purpose
To oversee all aspects of outstations ramp operations to ensure these activities are carried out in accordance with Emirates operating procedures and safety standards, and local and international regulations. Ensure the safe, efficient, and punctual delivery of operations on the ramp so that Emirates' safety and compliance levels are upheld and enhanced, whilst protecting our... reputation, as per the criteria set forth by the Company's safety and security policies, standards and procedures. Plan, organise, monitor, and control all aspects of ramp operations including effective co-ordination of all internal and external departments such as Ground Handling Agents, caterers, fuellers, and various authorities at the airport, to ensure that decisions are made and operations are performed with safety in mind, with continual role modelling of best practice safety behaviours. Ensure a safe and on-time departure for Emirates. 
Job Outline:

Generic

Overall responsibility for all operational units and Ground Service Suppliers (GSPs) on the ramp. Monitor readiness of GSPs to ensure that all resources are available at the required time(s) to perform a safe turnaround. Ensure adequate number of resources are provided, in line with contract/SLA, and used to optimise efficiency.
Interacts with all required stakeholders involved in the aircraft servicing to ensure all safety and operational handling procedures are in place and adhered to, including supervision of all loading and unloading as per Emirates? requirements, whilst observing the critical path or Precision Timing Schedules for the various engagement times.
Responsible for maintaining close working relationships with internal departments (EKAS & EK SkyCargo), Airport Authorities, Police, Security, and third-party contractors to ensure that all parties are informed and aware of changes in ground handling procedures.
Undertake projects and duties from time to time, as advised by the Airport Services Manager, in relation to operational processes, standards and procedures throughout the Emirates Outstation Operation, thereby improving safety, efficiency and quality of the services delivered at the station.

Service Level Agreement (SLA) / Key Performance Indicators (KPI)

Oversee and regularly audit SLA adherence with all airport service providers, ensuring a measurable and deliverable set of standards (KPIs) are maintained and delivered at all times. Establish new standards as/when needed to improve overall performance. Manage and update EKAS ramp operation reporting dashboard, producing and analysing regular reports, identifying trends, benchmark performance etc. and present these to appropriate stakeholders.
Conduct SLA reviews and audits to ensure business partners and stakeholders comply with EKAS operational and quality requirements. Work closely with EKAS HQ, Safety department in executing quality related improvement initiatives identified.

Compliance

Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant GSPs.
Identify potential areas of compliance vulnerability, changes in compliance landscape and risk, undertake regular risk assessments and develop and implement mitigations / corrective action plans for resolution of problematic issues and provide guidance to concerned stakeholders on how to avoid or deal with similar situations in the future.
Participate in compliance & external safety and regulatory audits. Produce audit reports to ensure adherence to requirements and follow up with concerned stakeholders to ensure corrective actions are implemented as needed. Use internal SMS tools such as Coruson and QPulse to track and resolve quality or performance issues.

Investigations

Raise reports if any non-compliance discovered, and lead/participate in investigations of raised issues to identify root cause and develop/implement corrective actions. Support in the investigation of all safety irregularities and work closely with EKAS HQ, Group Safety, Flight Operations (and other departments, as required) during investigations into accidents/incidents, critiquing investigation reports and development and implementation of remedial actions. Promote a culture of continuous safety improvement, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations.

Qualifications & Experience

Airport Operations. Other : 5+ Years
12 Years schooling or equivalent :
Experience in Ground Ops/Ramp including at least 3 years in a supervisor position with wide body aircraft handling experience Knowledge/skills: - Comprehensive knowledge of airport ramp handling functions. - Ground Handling experience in areas of Aircraft loading, Weight & Balance, Load Control and Documentation.
Knowledge and Training of Dangerous Goods Regulations (Cat 10) - Experience with ALTEA or similar systems - Competent in use of IT systems with knowledge of Microsoft Word, Excel, and Outlook (emails) - Fluency in spoken and written English and required local language Safety Sensitive Role: Yes more

Job Purpose
Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Ensure efficient day to day operations within the location by guiding and directing the team and ensure adherence to EK SkyCargo procedures.
Job Outline:

Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and... productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate.
Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously
Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available.
Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies
Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies
Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner
Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting
Supervisory accountabilities:
Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained.
Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required.
Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.
Act as the senior in charge where no manager / officer is on duty

Qualifications & Experience

Logistics/Cargo.Air Cargo: Educated to GCSE (or equivalent) with at least 6 years experience in a Cargo Operations environment, including at least 4 years Cargo experience in leading a team. OR Educated to A-Level (or equivalent) with at least 4 years experience in a Cargo Operations environment, including at least 2 years as a Cargo Agent with previous experience in team leading.

Knowledge/skills:

Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulations PC based skills including Microsoft Word/ Excel/ E-mail Analytical and numeracy skills Fluency in English and the language of the country you are working is essential. more

Position Summary

As the People Operations Manager, you will serve as the people champion by ensuring employee life-cycle with the organisation is legally compliant with company policies and Nigerian employment law.
The job role requires skilled human resources personnel with a good understanding of recruitment, performance management, talent management, learning and development... practices.

Key Responsibilities

Workforce Planning and Employment:

Implementing the organization’s recruiting strategy
Interviewing applicants
Administering pre-employment tests
Conducting employee background investigations
Processing transfers, promotions, and terminations

HR Development:

Conducting training sessions
Administering on-the-job training programs
Evaluating the effectiveness of training programs
Maintaining records of employee participation in all training and development programs
Review developmental plans with heads of departments and create training plan for the year.

Performance Management:

Work with senior management to ensure effective performance management is in place which is tied to the business strategy
Performing job evaluations and job analyses
Conducting and analyzing compensation surveys
Prepare and presents reports to the Head of People and Operations

Employee and Labor Relations (non-union environments):

Interpreting and advising employees on employment law
Overseeing engagement programs and other employee relations work
Handle staff medical insurance i.e., enrolment and queries
Coordinate disciplinary and grievance procedures
Conduct exit interviews when necessary
Manage employee leave schedule

Risk Management:

Developing and administering health and safety programs
Conducting safety inspections
Ensuring good working condition for both remote and onsite employees

Skills & Abilities:

Demonstrated hands-on approach to Human resources management
Excellent knowledge and understanding of people operations at both operational and technical level
Demonstrated experience in performance management
Excellent negotiation skills
People first mindset in alignment with business objectives
Professional work approach and attitude
Demonstrated ability to work autonomously and in a team-based environment
Previous experience in HRIS/ Payroll systems, Microsoft applications
Excellent communication skills
Detail-oriented
Strong analytical and problem-solving skills.

Experience and Educational Requirements

BSc / HND
Minimum of 5 years work experience (at least three (3) years of cognate experience and working knowledge of Nigeria Labour law. more

JOB PURPOSE
Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.
JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10)

Monitor and... oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
Monitor import cargo receipt and breakdown; resolving any related issues
Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
Update flight handling reports including identification and monitoring of irregularities and discrepancies
Dispatch post flight information to the correct departments in a timely manner.
Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
Provide support, guidance and coaching to Cargo Agents
Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

Qualifications & Experience
Qualifications:

Educated to at least GCSE standard or equivalent

Experience:

A minimum of 3 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)

Knowledge/skills:

Knowledge of Dangerous Goods regulations and ideally hold a DG certificate
Knowledge of Weight & Balance procedures and Live Animal Regulation
PC based skills including Microsoft Word/ Excel/ E-mail.
Fluency in English and the language of the country you are working is essential.

Other job related information

Shift pattern
The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

CRITICAL COMPETENCIES (MAXIMUM OF 6)

Customer Service Orientation
Attention to Detail & Quality
Teamwork
Organising for results
Continuous learning
Interpersonal Ability more