Job Purpose

Our purpose is transforming lives, giving dignity, and expanding opportunities for wealth creation.
This role is critical in establishing a structured and compliant framework for operations, ensuring that policies, processes, systems, and procedures are effectively designed, communicated, and implemented throughout the organization.

Job Responsibilities

Oversee the design,... development of the groupwide process universe, policy implementation procedures documentation and systems work- flow across the group.
Appropriate implementation of effective, fit for purpose policies, and ensuring compliance.
Appreciate the business needs to design appropriate processes.
Design and implement standardized procedures, processes, and systems in line with strategic goals.
Align and embed all policies and procedures to all relevant business/functions .
Lead the team in building strong relationship with internal stakeholders.
Continuous review and assessment of existing policies and procedures to identify areas of improvement and optimization.
Keep a breast with industry trends to ensure compliance with applicable regulations industry standards best practices in the development and implementation of policies, systems, processes, and procedures.
Develop business cases, pricing strategies, and promotion plans for new products and services.

Qualifications

Education Qualifications

Bachelor’s degree in business administration, Operations Management, Process Engineering, or a related field. A master’s degree in a relevant discipline or relevant certification is a plus.

Knowledge And Experience Required

At least 10 years of experience in policy implementation, process design, and systems management.
Proven track record of successfully implementing policies and standardized procedures within a complex organizational structure.
Strong knowledge of process design methodologies, workflow automation, and system integration.
Expertise in policy development, implementation, and compliance with industry regulations.
Demonstrated leadership capabilities in managing cross-functional teams and driving process improvements across diverse business units.
Excellent communication, negotiation, and stakeholder engagement skills.
Ability to align process and system design with business goals and adapt strategies to changing business environments.
Strong analytical and problem-solving skills with the ability to identify inefficiencies and implement innovative solutions. more

Job Purpose

Our purpose is transforming lives, giving dignity, and expanding opportunities for wealth creation.
This role is instrumental in maintaining a strong control environment, proactively managing risks, and ensuring the organization's readiness for internal and external audits

Job Responsibilities

Design assess and implement appropriate controls, mitigation strategies to address... identified risks and enhance the overall control environment.
Develop, implement, and maintain a robust control environment to ensure compliance with regulations, policies, and industry standards.
Evaluate, monitor, and report the effectiveness of existing controls and implement recommendations.
Continuous review and assessment of existing controls to identify areas of improvement and optimization.
Monitor the execution of the control sample tests (CST) and key risk indicators (KRI), Key Control Indicators (KCIs), to determine the appropriate testing frequency.
Design and implement an audit socialization process.
Develop and implement an audit readiness checklist.
Design and implement a training program for control effectiveness, risk assessment and audit readiness.
Develop and maintain documentation related to control environment standards risk assessment and audit readiness protocols.

Qualifications

Education Qualifications

Bachelor’s degree in finance, Accounting, Business Administration, Risk Management, or a related field. A master’s degree in a relevant discipline or relevant certifications such as Certified Risk Manager (CRM), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), or other risk and compliance certifications is a plus.

Knowledge And Experience Required

Minimum of 10 years of experience in internal controls, risk management, or audit within a complex organizational structure.
Proven experience in designing and implementing control frameworks, conducting risk assessments, and ensuring audit readiness across multiple business units.
Strong knowledge of control environment frameworks, risk management processes, and audit methodologies.
Proficiency in using risk assessment tools, audit management software, and data analytics platforms.
Expertise in regulatory compliance and industry standards.
Demonstrated ability to lead and manage cross-functional teams, with a focus on driving control effectiveness and risk mitigation strategies.
Excellent communication and stakeholder management skills, with the ability to influence senior management and build consensus across departments.
Strong analytical skills with the ability to identify control weaknesses, assess risks, and develop effective mitigation strategies. more

Job Purpose

Our purpose is transforming lives, giving dignity, and expanding opportunities for wealth creation.
The role is responsible for implementing effective policies, designing and standardizing processes that align with business needs, and ensuring compliance with industry regulations. This position involves leading a team to build strong internal stakeholder relationships, continuously... reviewing and optimizing existing procedures, and staying updated on industry trends to maintain best practices.

Job Responsibilities

Appropriate implementation of effective, fit for purpose policies, and ensuring compliance.
Appreciate the business needs to design appropriate processes.
Design and implement standardized procedures, processes, and systems in line with strategic goals.
Lead the team in building strong relationship with internal stakeholders.
Continuous review and assessment of existing policies and procedures to identify areas of improvement and optimization.
Keep a breast with industry trends to ensure compliance with applicable regulations industry standards best practices in the development and implementation of policies, systems, processes, and procedures.
Develop business cases, pricing strategies, and promotion plans for new products and services.

Qualifications

Education Qualifications

Bachelor’s degree in business administration, Risk Management, Finance, or a related field. A master’s degree or relevant advanced certification is a plus.
Knowledge and Experience Required
At least 10 years of experience in process risk governance, internal controls, or a related field.
Proven experience in designing and implementing process standardization and governance frameworks within a large organization.
Strong knowledge of risk management frameworks, internal control principles, and regulatory compliance.
Proficiency in process mapping, process improvement methodologies (e.g., Lean, Six Sigma), and risk assessment tools.
Demonstrated ability to lead cross-functional teams, manage complex projects, and drive organizational change.
Excellent communication, negotiation, and stakeholder management skills.
Strong analytical and problem-solving skills to identify process inefficiencies and implement effective solutions. more

Job Purpose

Our purpose is transforming lives, giving dignity, and expanding opportunities for wealth creation.
This role is critical in driving the organization's digital transformation, managing change effectively, and ensuring that employees are equipped with the necessary skills to navigate the evolving digital landscape.

Job Responsibilities

Develop and implement a digitization... strategy to enhance operational efficiency and embrace technological advancements.
Lead digital transformational initiative, identify opportunities for automation, innovation, and process optimization.
Monitor and evaluate the impact of digitization on business processes, assess performance metrics, and adjust appropriately.
Lead teams in implementing of digital solutions, ensure alignment with strategic objectives.
Oversee change management efforts related to digitization, facilitate a smooth transition for employees and stakeholders.
Evaluate and monitor adoption of digitization.
Lead the team in building strong relationship with internal stakeholders in digitization programs.
Design and implement a training program for changes brought by digitization and all other risk related trainings.
Develop and maintain documentation related to digitization projects and programs risk training syllabus.
Keep abreast to industry trends, emerging technologies, trends in digitization and change management to drive continuous improvement.

Qualifications

Education Qualifications

Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field. A master’s degree in a relevant discipline or a relevant certification is a plus.

Knowledge And Experience Required

At least 10 years of experience in leading digitization or digital transformation initiatives, with a strong background in change management and process optimization.
Proven track record of successfully implementing large-scale digital projects that enhance operational efficiency and align with business objectives.
Demonstrated leadership experience in managing cross-functional teams and driving organizational change.
Expertise in developing and executing change management strategies to ensure smooth transitions during digital transformation.
Experience in designing and delivering training programs related to digitization and digital tools, ensuring employees are well-equipped to adapt to technological changes.
Excellent analytical and problem-solving abilities, with the capacity to address challenges and implement solutions during digital transformation.
Exceptional verbal and written communication skills, with the ability to articulate complex digital concepts to non-technical stakeholders. more

Job Purpose:
The Talent Acquisition Officer will be responsible for supporting the Talent Acquisition function of the Bank specifically with the focus on recruitments and talent acquisition initiatives for entry level and experienced hiring. The position will primarily be responsible for agile talent acquisition activities; identifying and engaging world-class candidates for our various vacancies... and design thinking about talent search tactics and achieving the defined talent acquisition metrics.
Key Accountabilities:

Utilize sourcing techniques to attract the highest quality of candidates and build a consistent candidate pool.
Establish effective recruitment strategies and identify creative recruiting methods to source the most qualified candidates and consistently improve quality of hires
Determine applicant requirements by studying job descriptions and work with hiring managers to develop recruiting plans and co-development and update of job descriptions.
Build and maintain strong working relationships with hiring managers and interface with all levels of management to meet the talent requirements.
Obtain necessary pre-hire documentation from candidates including compensation history, reports confirmation of prior work experience, certification confirmation or other job specific required credentials to be considered for a position within the company.
Assist with recruitment outreach and developing as well as building a diverse candidate pipeline and executing strategies.
Maintain appropriate records and recruitment documentation and other employment activities, decisions and efforts in an organized and thorough fashion
Manage content on the talent acquisition agenda and manage the LinkedIn recruiter tool as appropriate
Co-design with the Communications department creative advertisements and any collateral for recruitments both internally and externally
Responsible for recruitment analytics and reporting and providing overall talent acquisition status for the Group.

Qualifications and Experience

Bachelor’s Degree in a Business-related field and with a professional qualification in Human Resources.
At least 2-3 years’ prior recruitment experience within a high volume, fast paced and customer-focused work environment. 

Key Competencies and Skills

Exceptional problem solving, time management and organizational skills.
Ability to approach problems flexibly and demonstrate creativity in solving them
Proven track record of driving process improvements and an insatiable desire to provide outstanding customer service.
Excellent written and verbal communication skills, ability to exercise tact, discretion and the initiative to efficiently meet the demands of multiple internal and external customers.
Ability to work independently, execute multiple tasks simultaneously, and cut through ambiguity.
Unrivalled attention to detail and consistent delivery of the highest quality of work.
Use of Application Tracking Systems, candidate experience tools, recruitment systems e.g. Taleo or other recruiter tools like LinkedIn is necessary for the success in this role. more

Job Purpose Statement
The role is responsible for implementation of recruitment strategies, monitoring recruitment procedures, sourcing candidates, managing a team of recruiters, and identifying high potential candidates. In addition, this role is responsible supporting the implementation of Talent Management initiatives ranging from talent acquisition, talent mobility and talent management... programmes. 
Key Accountabilities:

Build talent pipelines for current and future job openings.
Prepare and review annual recruitment plans taking into account business growth plans.
Implement processes that oversee all stages of candidate experience ranging from application to onboarding including communication.
Enhance productivity through effective implementation of identified Talent programs.
Develop creative and innovative talent acquisition strategies – this includes appropriate marketing, planning, and building a diverse talent pipeline.
Build a positive candidate experience, managing candidate’s expectations and maintaining relationships for those candidates who are not selected at present against a particular skill set, for future prospects.
Support HRBPs in the workforce planning - examine workforce plans, understands the labour markets segments, skills, competencies, and experience necessary that aligns to the business needs.
Continuous tracking and use of key metrics to drive continuous improvement and to make better decisions, to ultimately improve the quality of Talent Acquisition & Training function.
Work with talent partners & business leaders to identify talent gaps, the existing talent capabilities and future requirements and develop an overarching Talent Acquisition, Talent Development and Mobility philosophy.
Facilitate effective implementation of the Performance Management system - in conjunction with Talent Partners, deploy the end-to-end Performance management system including the appropriate plans for the various talent classifications within budget/timeframe.
Ensure whole PM process is managed in the PM system and the link between pay and performance is maintained.
Responsible for maintaining an up-to-date job evaluation and maintenance of organization structures that reflects business reality.

Qualifications and Experience

Undergraduate degree in business related field
Professional qualifications in HR from a recognized professional body
Minimum 8 years’ experience in HR Generalist role in a medium to large sized organization at a senior level.
Demonstrable experience managing full cycle recruiting and employer branding initiatives.

Key Competencies and Skills

Prior experience & demonstrated ability in project & program implementation & team coordination in health sector-based programs.
Experience working with development / funding partners.
Strong communications skills with experience and strong competence in analysis & report writing.
Demonstrates ability to set clear objectives prioritize, oversee multiple tasks & work well across teams.
Creative, open-minded, flexible, self-learner.
Strong organizational and planning skills.
Ability to articulate business impact of changes.
Demonstrate strategic thinking with a practical mind set.
Results driven. more

Purpose

Guiding a sizeable, performance and business partnering team in driving business performance and reporting.

Scope

Business Performance, Finance Business Partnering, General Accounting, data extraction, mining and analysis

Job Accountabilities

Lead the Finance Business Partnering function in the Bank.
Review and consolidation of budgets including alignment of overall budget... to individual business sectors.
Leading all aspects of business performance including crafting and implementing the annual balances score card and objectives.
Review of cost efficiency reports and identification of areas of cost optimization.
Provide support and assistance to the organization in the ongoing reporting and development of network reporting, executive and board dashboard key performance indicator and operational reporting requirements.
Provide support to the Executives in achieving the organizational Strategic Plan including reviewing performance against the strategic objectives and tracking of the organization’s work plan by division.
Support on preparation of various board packs.
Other duties consistent with the role where required and/or requested by Executives from time to time.

Qualifications

Qualifications and Experience

A degree in Finance, Economics, Commerce or related field
Certified Public Accountant (Kenya)
A master’s degree in economics, Finance, or Business Administration will be an added advantage.
Minimum 3 years in a similar capacity

Key Competencies and skill

Excellent knowledge of Microsoft office suite and other visualization tools such as PowerBI.
Good Knowledge of general accounting principle and practices.
Demonstrate proficiency in financial statements and management reporting.
Experience in leading a team.
Highly developed written and verbal communication and presentation skills
Commercial awareness of the bank and the industry more

JOB PURPOSE

To manage and maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)
To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.) 

 KEY... RESPONSIBILITIES

Ensure 24/7 availability of Authorization system and any other systems as required by users 
Root Cause Analysis of incidents
Provide second level support for issues raised by system users
System administration for a healthy platform to service customer requests
Ensure Card systems are updated to comply with Payment Association Standards (Mandates)  and provision of MIS reports to end users
Performing systems upgrades, updates when they are due and collaboration of vendors
Support improvement and delivery of new Card products/services
BCP for Card systems
Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
Management of system resources, application tuning/optimization and performance monitoring
Payments Card Systems (PCI) Issuing/Acquiring management and user support on Terminal  (ATM/POS) & business applications.
Knowledge of Operational risk management i.e. AML and KYC principles. 
Agency Banking systems support 
Vendor negotiation and contract management
Project management 
Adherence to Change management and governance frameworks
Support improvement and delivery of new products/services
Integration of E-commerce solutions/platform

Qualifications

Bachelor’s Degree IT/Computer Science
Professional Certificate in related field e.g. ITIL/Oracle/Linux/RHEL 7
Systems administration with at least 5 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)
Problem-solving, Attention to detail, Communication skills, Organization, Programming, IT Security and Banking
A minimum of 5 years in IT
A minimum of 4 years in DB Administration, switch support, payment schemes more

Job Purpose:
Our purpose is transforming lives, giving dignity, and expanding opportunities for wealth creation.
The Audit Manager - Cybersecurity Audits is responsible for conducting comprehensive cybersecurity audits and assessments across the Group. This role plays a crucial part in evaluating the effectiveness of cybersecurity controls, identifying risks, and providing strategic... recommendations for improvement to ensure compliance with relevant regulations and industry standards.
Reports to Senior Manager - Cybersecurity Audits
Job Responsibilities:
Cybersecurity Audit Execution:

Participate in the planning and execution of cybersecurity audits across the Group.
Conduct complex cybersecurity audits across various business units and subsidiaries, focusing on areas such as access management, network security, data protection, and incident response.
Evaluate the design and operating effectiveness of cybersecurity controls, ensuring alignment with internal policies, industry best practices and regulatory requirements.
Perform technical testing and analyses, such as vulnerability assessments, penetration testing, and data analytics.
Collaborate with other audit teams to deliver integrated audits and advisory assignments

Audit Reporting and Documentation:

Prepare comprehensive audit reports detailing findings, risks, and recommendations for remediation.
Document audit procedures, evidence, and working papers in accordance with established standards and methodologies.
Collaborate with stakeholders to validate findings and ensure accurate reporting.

Risk Assessment and Recommendations:

Analyze and evaluate the potential impact of identified risks on the organization's operations and cybersecurity posture.
Provide practical recommendations to mitigate risks and enhance the effectiveness of cybersecurity controls.
Assist in the development and implementation of remediation plans, as necessary.
Contribute to cybersecurity advisory projects and assessments, providing subject matter expertise and guidance.

Continuous Learning and Development:

Stay updated with emerging cybersecurity threats, regulatory changes, and industry best practices.
Participate in training and professional development opportunities to enhance technical and auditing skills.
Contribute to the improvement of audit methodologies and procedures within the team.

Stakeholder Management and Mentorship:

Collaborate effectively with cybersecurity teams, IT teams, business units, and relevant stakeholders during audit engagements.
Foster positive relationships and maintain open communication channels to facilitate the audit process.
Provide guidance, mentorship, and support to junior auditors and team members.

Qualifications

Bachelor’s degree in computer science, information technology, cybersecurity, or a related field from a recognized university.
Professional certifications such as CISA, CISM. Must also hold a cybersecurity testing certification such as OSCP, CCIE Security or equivalent cybersecurity auditing certifications.
Minimum of 5 years of experience in cybersecurity auditing, IT audit, risk management, or related roles with a minimum of 3 years’ experience in conducting Cybersecurity reviews such as Penetration Testing, Vulnerability Assessments.

Competencies:

Experience in conducting vulnerability assessments and penetration testing exercises against applications, networks, systems etc
Strong understanding of cybersecurity frameworks, standards, and regulations (e.g., NIST, ISO, PCI-DSS).
Proficient in the use of penetration testing and security assessment tools.
Familiarity with auditing tools, techniques, and methodologies, including data analytics and automated testing.
Excellent analytical, problem-solving, and critical thinking skills.
Strong communication skills, both written and verbal, for effective reporting and collaboration.
Ability to work in a team environment and collaborate with cross-functional stakeholders.
Willingness to travel domestically and internationally as required. Results orientation
High integrity and strength of character more

Job Purpose:
Our purpose is transforming lives, giving dignity, and expanding opportunities for wealth creation.
The Audit Manager – Information Systems Audits is responsible for conducting comprehensive audits and assessments of information technology (IT) systems, processes, and controls across the Group. This role plays a critical part in evaluating the effectiveness of IT controls,... identifying risks, and providing recommendations for improvement to ensure compliance with relevant regulations and industry standards.
Reports to Senior Manager – Information Systems Audits
Job Responsibilities:
 IT Audit Planning and Execution:

Participate in the development and execution of the annual IT audit plan.
Conduct IT audits across various business units and subsidiaries, focusing on areas such as application controls, data integrity, change management, IT operations, and business continuity / disaster recovery controls.
Evaluate the design and operating effectiveness of IT controls, ensuring alignment with industry best practices and regulatory requirements.
Perform technical testing and analysis, including data analytics.
Collaborate with other audit teams to deliver integrated audits and advisory assignments.

Audit Reporting and Documentation:

Prepare comprehensive audit reports detailing findings, risks, and recommendations for remediation.
Document audit procedures, evidence, and working papers in accordance with established standards and methodologies.
Collaborate with IT teams and business stakeholders to validate findings and ensure accurate reporting.

Risk Assessment and Advisory:

Analyze and evaluate the potential impact of identified risks on the organization's IT systems, operations, and overall risk posture.
Provide practical recommendations to mitigate risks and enhance the effectiveness of IT controls.
Assist in the development and implementation of remediation plans, as necessary.
Contribute to IT advisory projects and assessments, providing subject matter expertise and guidance.

Continuous Learning and Development:

Stay updated with emerging IT risks, regulatory changes, and industry best practices related to IT auditing.
Participate in training and professional development opportunities to enhance technical and auditing skills.
Contribute to the improvement of audit methodologies and procedures within the team.

Stakeholder Management:

Collaborate effectively with IT teams, business units, and relevant stakeholders during audit engagements.
Foster positive relationships and maintain open communication channels to facilitate the audit process.
Provide guidance and support to junior auditors and team members as needed.

Qualifications

Bachelor’s degree in computer science, information technology, cybersecurity, or a related field from a recognized university.
Professional certifications such as CISA, CISSP, or equivalent IT auditing certifications.
Minimum of 5 years of experience in IT auditing, IT risk management, or related roles preferably within the financial services industry.

Competencies:

Proficient in conducting reviews of IT General Controls, IT Application Controls, IT Projects Assurance.
Proficient in the use of auditing tools, techniques, and methodologies, including data analytics and automated testing.
Proficient in conducting reviews of IT General Controls, IT Application Controls, Information Risk Management, IT Projects Assurance and related areas.
Familiarity with IT frameworks, standards, and regulations (e.g., COBIT, ITIL, ISO 27001).
Excellent analytical, problem-solving, and critical thinking skills.
Strong communication skills, both written and verbal, for effective reporting and stakeholder management.
Ability to work in a team environment and collaborate with cross-functional stakeholders.
Willingness to travel domestically and internationally as required.
Results orientation
High integrity and strength of character more