Job Description
Food and Beverage Manager

Inspiring and engaging. As a Food & Beverage Manager, you will provide leadership and strategic planning to all Food & Beverage departments in support of our service culture, maximized operations and guest satisfaction.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our... Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Reporting to the Cluster Director of Operations, responsibilities and essential job functions include but are not limited to the following:

Lead, mentor and train the Food & Beverage Operations team
Ensure Food & Beverage relevant brand standards are maintained
Strategize on new products and service offerings
Create unforgettable experiences for our guests
Manage all operational requirements of the Food & Beverage Department
Complete all administrative and planning elements for the department such as, rostering, reporting, packages and promotions to drive revenue and increase exposure as well as stock take and ordering.
Share the desire to deliver Accor values and HEARTIST philosophy.
Steer and promote all the F&B points of sale.
Ensure that all information is duly passed on to the applicable departments.
Organize and supervise the preparation of points of sale according to activity forecasts and product information.
Ensure the brand's reference standards are properly applied.
Ensure that the team has been trained for All Safe protocols.
Oriented towards customer service & satisfaction in the restaurant, bar, room service, banquet and executive lounge.
Responsible for creating, coordinating and implementing the training of staff throughout the department.

Qualifications
Your experience and skills include:

At least 10 years’ experience in F&B Operations, 5 of which have been in senior leadership. Service focused personality is essential.
A passion for Food & Beverage. On trend knowledge. Beverage experience is a plus.
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance more

Job Description
Responsible for providing assistance to Director of Information Technology on maintaining integrity of all IT related systems and ensuring that all IT related hardware and software at the hotel are functioning properly. Responsibilities and essential... 

Job Description
Will be responsible to mix drinks and control the beverage stock as per guidelines, have full knowledge of the beverage menus being offered at the banquet and mostly follow procedures and service standards.
What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn... qualifications while you work
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

To assume responsibility for the smooth running of the Bar, ensuring the complete set up of the bar before and breakdown after service. 
To focus on guest satisfaction and engage and interact with guests.  
To have good working knowledge of all items, including wines, Champagnes, cocktails, beverages and bar food in the Bar and to be able to make appropriate recommendations. 
To have full responsibility for the correct input of all information into the Micros system ensuring that all special requests are clearly communicated to the relevant parties. 
To ensure that drinks served to guests are recorded correctly, with the name of the reservation used on the check. 
Responsible for the safe delivery of all beverage and food to the guest ensuring that all guests’ needs are catered for at all times. 
Responsible for the upkeep of standards of service at all times including all items used during service.  
To have the ability to handle all payment methods correctly. All cash collected during service to be handed to the appropriate person at the end of the shift.  
To comply with Health and Safety legislation, reporting any accidents and acting responsibly in cases of emergency, attending the appropriate fire safety or hygiene training courses when necessary. 
To participate in training programmes, attend service meetings and to be open and receptive in embracing and implementing new concepts. 
Approach all encounters with guests and employees in a friendly, service-oriented manner. 
Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel. 
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag while working. 
Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations. 
Complete all sidework and cleaning duties as described in the Standard Operating Procedures. 
Have full knowledge of entire menu, as well as daily specials, desserts, etc. 
Provide attentive service, focusing on guests needs. 
Receive payment for food and beverage provided and provide change and receipt to guests. 
Keep an accurate record of all checks and balances to be presented in a daily report including cash deposits. 
Make coffee, espresso and tea. 

Qualifications
Your experience and skills include:

Minimum 1 year experience in Food and Beverage preferably at a luxury property 
An operational knowledge and proficiency in Point of Sale System an asset 
Excellent written/verbal communication and interpersonal skills  
Good wine knowledge helpful as well as liquors. 
Strong guest service orientation 
Able to balance a variety of conflicting priorities while providing guest service. more

Job Description
Assistant Housekeeping Manager
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping Manager will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their... careers with Fairmont.
What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following: 

Consistently offer professional, friendly and engaging service
Supervise the day-to-day operation of the department to ensure service standards are followed
Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
Monitor labor costs while ensuring effective scheduling and department productivity
Assist with preventative maintenance programs while working with the Chief Engineer
Address guest concerns and react quickly; logging and notifying proper departments as required
Manage the departmental budget in a fiscally responsible manner
Ensure effective communication, including coaching and performance management
Attend regularly scheduled departmental meetings
Follow departmental policies and procedures
Report necessary maintenance items
Follow all safety and sanitation policies
Other duties as assigned

Qualifications
Your experience and skills include:

Fluency in English (verbal and written) essential
Previous leadership experience required in hotel environment
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times more

Job Description
Sales Manager-Leisure

As a Sales Manager,  you'll be responsible for achieving hotel targets by optimizing revenues through an assigned account base, as well as prospecting new clients in assigned markets. Assigned markets may change according to hotel needs. The key measurement of performance will be performance versus the Revenue goals

What’s in it for you:

Employee... benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Reporting to the Director of  Sales, responsibilities and essential job functions include but are not limited to the following: 

Exceed personal sales goals, monthly, quarterly, annually, through account development and maintenance, regular sales calls, entertainment and sales trips/tradeshows in the Leisure segment
Support goals, objectives, and philosophies of Fairmont Hotels and Resorts and Accor Hotels
Develop lead sources through prospecting, solicitation, referrals, trace files, and cold calls.
Conducts site inspections with prospective and existing clients.
Develops and implements new sales strategies, tactics and action plans for account base.
Coordinate and financially manage sales trips, including reports or activity pertaining to the specific market.
Maintain active membership in industry related organizations and associations pertaining to the specific market.
Assist other sales and catering managers and refer group and catering leads and other sources of business for hotel through active solicitation of account base
Attend Sales Meetings, office events, and hotel-sponsored functions.
Prepare for and attends daily sales meetings, weekly sales & marketing meeting and other meetings as necessary.
Responsible to submit weekly sales report to the Director of Sales.
Maintain and update current account information in Opera and hard files.
Involvement in industry Functions and/or trade shows, FAM visits and Industry Events.
Support and perform to Fairmont Hotels and Resorts, Company Sales and Marketing Standards.
Assist with any other duties as requested by supervisors and management.

Qualifications
Your experience and skills include:

Bachelor Degree in Business, Marketing, Communications or equivalent
Pervious Sales & Marketing previous leadership experience essentially required
Proven ability to build and maintain good relationships with all guests and Clients.
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Excellent communication and negotiation skills.
Strong interpersonal and problem solving abilities. more

Job Description
Reporting to the Cluster Director of Sales, responsibilities and essential job functions include but are not limited to the following:

Drive the development of a renewed luxury guest experience from hotel to conservancy.
Directly overseeing the following segments; Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
Directing relevant... sales initiatives for the hotels, coordinating with the F&B marketing team.
Participating in Revenue Management to ensure that maximum revenues/yields are achieved.
Play a valuable role in the development of the Strategic Plan and the education of all members of the team to this direction.
Develops, energizes and leads a motivated, competent and cohesive team consistent with the Hotel, Regional and Corporate needs through the implementation of approved Talent and Culture and Sales Programs.
Maintain open communication with property General Managers, Global Sales Offices, Corporate Sales Office and Regional Office teams.
Entertain existing and potential clients with regularity.
Provide guidance and direction in the development of segment action plans to achieve fairmont.com/kenya-hotels all goals (total revenue, RevPar Index, Colleague engagement and others).
Provide guidance and direction in the development of segment action plans
Responsible for quarterly management of the Sales Incentive Program (if applicable)
Identify market trends and new opportunities and implement strategies to address them.
Ensures the integrity of key account/key prospect database and monitors staff input for accuracy, thoroughness and coverage of local area.
Prepare weekly, monthly, quarterly and annual reports as required.
Provides on-going direction and development support to all direct reports by ensuring appropriate sales training programs are in line with individual career objectives and by providing guidance and direction in the development of segment action plans.
Has the responsibility for setting individual Room Revenue/Night Goals (Quota’s).
Perform any and all other tasks as assigned.

Qualifications

Highly passionate and energetic marketer willing to evolve in an innovative, fun, and fast paced environment.
Proven experience in sales, preferably in the hospitality industry.
Experience with key market segments – Corporate Sales, Group Sales, Government Sales, Incentives, Conventions and Meeting Sales
At least 5 years working experience in a similar role with strong knowledge of the Kenyan Hospitality market.
Highly energetic with demonstrated exceptional organizational and communication skills.
Ability to build and maintain relationships with clients.
Strong organizational and planning skills.
Experience in City, Resort and remote destination sales
Experience working in the International market is an asset
Bachelors Degree and/or Hotel Management Degree is an asset
Ability to develop relationships with all levels of clientele, and interact with people from different cultures and backgrounds
Astute attention to detail
Excellent communication skills, both written and verbal more

Reporting to the Director of Sales, the Sales Manager – MICE,  will be primarily responsible for developing new business opportunities whilst assisting in the management of the Hotel’s existing accounts to ensure growth in revenue for MICE segment. All duties that are carried out should be in accordance with Fairmont Standards and legal requirements.

Role will be based in Nairobi.

Prospects... and develops new business continuously through phone solicitation, outside sales calls, customer visits to the hotel, trade shows, sales blitzes, direct mail, newspaper/journal research and other customer interaction or research.
Drives and manages group production through improved customer loyalty by excellent account management.
Determines the accounts' needs, Hotel's objectives, and marketing activities of each assigned market/account.
Negotiates transient and group rates for assigned accounts.
Continuously communicates the benefits of the Hotel to clients and have excellent product knowledge.
Understands and is familiar with the fundamentals of assigned accounts.
Identifies new or existing markets/accounts that meet property sales strategy.
Be accountable for all targets and goals set for area of responsibilities.
Develops marketing intelligence, new products ideas, competition activities, new customer trends and performance
Assist clients in planning, contracting, organizing, and executing various events.
Act as the primary point of contact, providing personalized end-to-end solutions and ensuring the smooth operation of events and great quality of relationships with clients.
Adherence to all the Fairmont sales guidelines and timescales for the  collaborating together with section heads to ensure details to all events are met properly priced
Be the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects the Fairmont
Lead in developing as well as implementing the process of developing sales leads
Closely working with section heads to ensure smooth coordination of events
Blocking and booking of events and meeting space and management of the OPERA sales and Catering system
Accurate and complete entry and configuration of all necessary data into the OPERA sales and catering system
Full knowledge of the Hotels Conference packages, F&B offerings, Rate structures for accommodation, Presidents Club, among others
Drawing up and sending out event proposals and contracts and ensure the adherence of the payment procedures and policy is followed fully.

Qualifications

Bachelor Degree in Business, Marketing, Communications or equivalent
At least 3 years of progressive hotel sales experience required for premium brands within the hospitality industry with successful track record in either hotel or resort sales
Proven ability to build and maintain good relationships with all guests and Clients as well as work on multiple projects
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Strong computer skills and knowledge of MS Office Suite Programs, Opera knowledge preferred
Familiarity with virtual tools for the purpose of sales & customer engagement.
Excellent communication and negotiation skills.
Strong interpersonal and problem solving abilities.
Enthusiastic,  with good problem solving abilities and professional communicative skills
Excellent command of English, other languages would be an added advantage more

Job Description
Mission:

Are you ready to command the vital heartbeat of our hotel's operations as a dynamic Rooms Division Manager?
We are searching for an individual who embodies professionalism, attention to detail, and a relentless commitment to excellence. Your role will be pivotal in orchestrating the seamless operation of our rooms division, ensuring every guest encounter is marked by... sophistication and superior service.
Do you have the leadership prowess and strategic mindset to guide our dedicated team, driving innovation and excellence in every aspect of guest experience?
If you're passionate about creating an environment of premium and comfort, and excel in managing diverse operational facets, we warmly invite you to join our illustrious team.

Overview of Duties
Behaves and acts (as a manager) in an exemplary fashion, embodying the brand mindset and representing hotel management.

Is in charge of the organization and quality of Housekeeping, Front Office, Concierge, Bell Desk and any other related services offered to guests in the Front of House
Is responsible for good financial and qualitative results for the department.
Helps define and implement Front of House and Housekeeping forecast and strategy.
Helps employees improve their skills and provides support for career development.
Manages the team.

Main Responsibilities

Customer Relations

Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.
Is often present in the lobby and at reception in order to meet guests on a daily basis.
Must have the ability to anticipate guest needs, change goals and direction quickly and multitask is essential to success in this role.
Ensures that guests receive a warm and personal welcome.
Organizes the receptionists and welcomers for optimal effectiveness.
Knows the behavior patterns of regular guests and issues instructions to the different teams within the department.
Handles guest complaints if they have not been dealt with by team members to be fully aware and conversant of Accor spirit, values and goals and is responsible to integrate them in the day-to-day operation.
To be fully aware and conversant of Accor environmental charter and is responsible to integrate them in the day-to-day operation.
To be fully aware and conversant of ISO 9001/ISO 14001 (for Ibis Hotel) policies and procedures and responsible to integrate them in the day-to-day operation.
To ensure delivery of the 15-Minutes Guest Satisfaction Guarantee Service as per IBIS standard.

Professional Techniques/Production

Guarantees the high standard of rooms serviced.
Is in constant contact with the other departments and ensures that information circulates smoothly between them.
Is responsible for consistency and coherence between different teams.
Ensures that all brand reference guidelines are correctly applied at all times.
Promotes the use of cross functional teams of GSAs/receptionists/welcomers/housekeepers whilst ensuring people are well suited to their jobs and that their roles are properly understood both by themselves and other hotel personnel.
Ensures that guests are followed up and offered appropriate services of a high standard.
Work well in highly stressful situations to effectively lead, provide guidance to guests and staff or resolve concerns or other critical issues. Must be able to effectively deal with major emergencies, such as weather, fire, or other unforeseen events.
Completes daily room inspections to ensure all standards are met and VIP rooms are in pristine condition.
Supervises the whole department's organization and operations.
Works closely with the engineering department to ensure all rooms PPE, snags or issues are solved.
Ensures the rooms division department adheres to all local authority's guidelines and regulations.
Presents the Hotel Manager with a daily & monthly report on activities and events.
Ensures all Brand Initiatives are achieved and followed.
Initiates new projects, coordinating implementation and follow-up.

Talent Management and Cross-departmental Responsibilities

Modifies working methods to comply with brand philosophy and business situation.
Develops trust, openness and team spirit within the department.
Involves and motivates his/her teams.
Ensures headcount matches the level of activity.
Recruits the Heads of Department under his/her responsibility.
Takes part in or validates the recruitment of all team members.
Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development.
Validates the annual performance appraisals carried out by the Heads of Department (reception and floor departments).
Training and empowering team members to exercise good judgment to make profitable business decisions.
Supervises and coordinates the departments and ensures they are well organized and run smoothly.
Respects and ensures respect of labour regulations.

Commercial and Sales Responsibilities

Offers input to the marketing and commercial action plan for the hotel.
Optimizes the hotel's occupancy rates and develops associated services.
Ensures that all sales made comply with the sales policy as defined by the brand and the hotel.
Keeps track of the standard of services delivered, based on guest comments and quality audits.
Keep close track of what the competition is doing.
Is actively involved in the local area to keep up to date with the needs.

Management and Administration

Draws up the annual budget for the department and follows up implementation.
Is involved in the rooms pricing policy in an effort to optimize REVPAR in conjunction with the Revenue Team.
Has overall responsibility in the management of rooms in the PMS and ensures the teams manage accordingly.
Motivates and drives the team to attain the department's quantitative & qualitative targets.
Manages headcount to ensure it matches the level of activity in line with the predefined budget.
Carries out occasional checks on cash operations, activity reports etc.
Checks and analyses the dashboard charts prepared by the Rooms Division Departments.
Takes part in "Debtor" meetings and runs thorough checks on PM's, Ageing Accounts & High Balance Accounts.
Analyses financial results and takes corrective measures as necessary throughout the year.
Hygiene/Personal Safety/Environment Responsibilities
Ensures the application of hygiene, safety and environment regulations from the brand and local authorities are followed and adhered to in all rooms division departments.
Ensures ALL SAFE guidelines are adhered to.
Plays an active role in the sustainability programs.

Qualifications

4+ years’ experience in a similar Senior Leadership role at a Luxury 5-star hotel
Progressive Leadership experiences.
Proficiency with PMS and hotel operating systems.
Proven record in coordinating multiple departments to make gains toward target
Self-confident, proactive, and able to prioritize and make effective decisions.
Ability to build strong relationships, interact, and influence others at all levels of the organization. more

Job Description
General Accountant

Are you a dynamic and results-driven professional with a passion for finance and accounting in the hospitality industry? We are looking for you!

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to... develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
Reporting to the Chief accountant, responsibilities and essential job functions include but are not limited to the following:

Assist the Chief Accountant in the preparation of any and all reporting and analysis requirements regardless of reporting frequency including daily, weekly, monthly, quarterly, annual and ad-hoc. This includes postings of vouchers.
Ensure information presented in all reports is accurate and reflective of actual business transactions.
Ensure all reports are prepared on a timely basis meeting all deadlines.
Assist in conducting surprise spot-checks on General Cashier’s float on a periodic basis.
Assist in conducting surprise spot-checks on all Outlet Cashier’s float on a periodic basis in addition to spot-check performed by the General Cashier.
Assist in conducting surprise stock-count inspection in addition to/ during the month-end stock-count conducted by the Cost Controller’s office.
Assist in the preparation of all groundwork required for all statutory audit and tax/fee requirements.
Provide assistance during the audit (internal and external) review process.
Administer all tax filing and government reporting procedures to ensure accurate, timely information is provided in compliance with laws and regulations.
Maintain General Ledger with journal entries.
Month end reconciliation of Balance Sheet Accounts.
Prepare Bank reconciliation of online statements (daily & monthly).
Preparation of Monthly assigned Journals and allocation of shared expenses among departments.
Assist in compilation of departmental budget and forecast.
Maintaining the Fixed asset register.
To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.
To be entirely flexible and adapt to rotate within the different sub departments of the Accounting & Finance Department.
To be fully conversant with all services and facilities offered by the hotel.
To ensure all files and reports are properly filed for future reference.
To assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
To carry out any other reasonable duties as assigned by the Cluster Director of Finance and Business Support

Qualifications
Your experience and skills include:

Minimum of 1 year relevant experience in a luxury hotel/resort.
Completed a Bachelor’s degree in preferably in Accountancy
An active CPA license is an advantage
Knowledgeable in Sun Systems, Opera, Materials Control and Kenyan Taxation
An effective team player more

Job Description

Performing market analysis and research on the latest trends in the industry in Kenya and globally.
Monitoring and analyzing the competition set.
Assisting with daily administrative duties.
Designing and presenting new innovative concepts to target, retain, entertain B2B and B2C guests
Assisting in the creation of developments and collaterals, brochures, flyers
Proofreading... and creation of articles and content for the website
Collaborating with the digital, social media, trade marketing team to create team synergies
Participating in internal communications campaigns
Coordinating PR activities
Create engaging content calendars for B2B and B2C social medias (Linked In, Twitter, Tik Tok, Instagram, and Facebook)
Contribute in developing and monitoring the hashtags strategy
Resize and edit photos and videos in photo editing apps.
Schedule drafted content on Sprout Social.
Draft copywriting for each posts and articles
Assist with managing the online community by answering DMs, replying to comments and resharing stories, retweeting and gathering information on trends.
Assist with capturing stories and events on ground and coordinating the internal content creator teams
Coordinate external content creators and campaigns shootings
Assist in developing advertising campaigns and monitoring performances
Assist in coordinating the influencers strategy

Qualifications

College Degree or Diploma in Marketing/Communications
Ability to see things differently with creative flair,
You love working in an inspiring, experiential, luxe and fast-paced environment.
You have effective relationship skills and the ability to build excellent relationships with stakeholders & colleagues. 
Excellent Microsoft Word/Excel/PowerPoint/Outlook skills & Canva more