Recruit agents for the bank and monitor transactions in line with the policy and procedures.
Monitor the performance of the Bank agent in line with set targets, standards and procedures.
Implement the training programme for agents as per agency banking annual work – plan.
Carry out regular visits to agents to confirm compliance with the Internal Bank/ External Regulators’ policies and... procedures.
Carry out first level maintenance of agency banking equipment, e.g. Point of Sale and logbooks and Mobile phone trouble shooting.
Handle first level of customer service to agents and handle customer complaints arising from agents.
Liaise with Marketing dept to ensure that agent premises are properly branded, and the Finance Trust Bank brand is visible at all agent premises.
Carry out any other work-related duties assigned by your supervisor from time to time. more

Drive growth of the Loan portfolio
Drive growth of the Deposit portfolio
Grow the customer numbers of savers and borrowers.
Ensure a quality loan portfolio.
Drive growth of the non- funded income
Formulate and develop a plan to market the bank products and services in your location.
Harness new business from existing customers and referrals by cross selling all bank products and services... to them.
Review and approve loan applications in the credit committee.
Performance reporting- Make periodic assessments of the performance of each staff against set targets.
Ensure high staff productivity.
Conduct weekly business review meetings. more

Advise/sensitize clients about loan products, and cross sell other Bank products in line with Bank policy.
Analyze loan applicants’ financial status, credit worthiness and property evaluations to determine feasibility of granting loans
Prepare loan files for presentation to the loan committee and ensure complete documentation of all client files in line with the Credit policy.
Mobilise,... educate, assess & enroll new and old customers for the various loan products on a daily basis in line with the Credit policy.
Disburse loans to clients on daily basis in line with the set performance targets in line with credit policy.
Clients’ records filed and correspondences between FTB and customers stored securely as per FTB’s loan documentation policy and Bank of Uganda requirements.
Receive and acknowledge receipt of the security pledged by customer and hand over the same for safe custody to the Credit Supervisor in line with the Credit policy.
Recover loans on a daily basis so as to maintain portfolio at risk as per Credit policy.
Enter loans in the Core Banking System (CBS) as per the approved terms and in line with the credit administration policy.
Advise/sensitize clients about loan products, and cross sell other Bank products. more

Advise/sensitize clients about loan products, and cross sell other Bank products in line with Bank policy.
Analyze loan applicants’ financial status, credit worthiness and property evaluations to determine feasibility of granting loans
Prepare loan files for presentation to the loan committee and ensure complete documentation of all client files in line with the Credit policy.
Mobilise,... educate, assess & enroll new and old customers for the various loan products on a daily basis in line with the Credit policy.
Disburse loans to clients on daily basis in line with the set performance targets in line with credit policy.
Clients’ records filed and correspondences between FTB and customers stored securely as per FTB’s loan documentation policy and Bank of Uganda requirements.
Receive and acknowledge receipt of the security pledged by customer and hand over the same for safe custody to the Credit Supervisor in line with the Credit policy.
Recover loans on a daily basis so as to maintain portfolio at risk as per Credit policy.
Enter loans in the Core Banking System (CBS) as per the approved terms and in line with the credit administration policy.
Advise/sensitize clients about loan products, and cross sell other Bank products. more

Focal person to ensure compliance to internal policies and procedures in all Bancassurance services,
Constantly guarantee that Bancassurance services operate in fulfilment of the legal, statutory and regulatory requirements (Bancassurance Regulation 2017 and any amendments) according to Insurance Regulatory Authority, Bank of Uganda and other relevant bodies,
Prepare and avail for inspection... and supervision purposes by the Regulators all required records for purposes of inspection and respond to emerging issues,
Lead the development of a Strategy for Bancassurance, advise Management on execution and monitoring of implementation progress,
To supervise the daily Bancassurance Operations which entails cross – selling of products; posting of risk details, claims administration and documentation,
Manage relationships and partnerships
Develop and institutionalize criteria and processes, Due Diligence Tools, Key Fact Documents and other operational instruments for initiating and engaging Policy Holders,
To create new client relationships and partnerships whilst ensuring retention of existing business relationships through high standards of customer service
Draft agreements and escalate for respective layers of approvals
Ensure customer inquiries are resolved promptly as per laid down policies and procedures,
Manage correspondences with insurance companies, Insurance Regulatory Authority and other relevant stakeholders more

Offer strategic and thought leadership in the Bank’s Product development strategy.
Identify opportunities for new revenue and cost reduction within the product stream for current and future considerations.
Support the MPDR in conducting research and evaluate market trends, legal/regulatory climate, competitive products for enhancements. Identify new product offerings and present findings and... recommendations to Product Development Committee.
Support the coordination of stakeholders in the product development cycle – from research, to ideation, to business case development, to prototyping, to testing, to launch, to commercialization
Present new ideas to Product Development Committee to receive bank consensus for developing the product lines. Prepare all product papers for approval.
Prepare and validate commercial and go-to-market plans before implementation to confirm all key enablers can support the initiative and that the expected impact from the product is realistically derived.
Prepare monthly product performance reports and offer analytics around the banks products and services.
Be the center of reference for the Bank’s product pricing performing tasks relating to presenting Tariff reviews to PDC for consideration, ensuring change requests related to the reviewed tariffs are implemented in the CBS in a timely manner and perform a revenue assurance function.
Create the customer journey maps for each product delivery and make recommendations for improvements within internal processes or service point optimization more

Offer strategic and thought leadership in the Bank’s Product development strategy
Identify customer segments with their respective needs at a granular level, creating personas, customer journeys and attributes that are addressed with Bank products or features using data insights to recommend opportunities that deliver on business aspirations as well as improve internal processes.
Participate... in quality and completeness of the finished product by applying best practices to acceptance testing and use product expertise to influence test cases.
Analyze market trends, develop sales, price and profitability plans for new or products in conceptualization in collaboration with the business teams.
Recommend existing Product improvements and identify new opportunities to increase business growth and revenue realization.
Conduct research and evaluate market trends, legal/regulatory climate, competitive products for enhancements as well as elicit insights in the environment to inform the bank’s business.
Be the center of knowledge for analytics related to the bank’s products and prepare monthly product performance reports for ALCO
The manager shall be the Secretary to the PDC thus support the chair with organizing meetings and submissions to the Management ALCO
Present new ideas to Product Development Committee to receive bank consensus for developing the product lines. Prepare all product papers for approval.
Prepare and validate commercial and go-to-market plans before implementation to confirm all key enablers can support the initiative and that the expected impact from the product is realistically derived.
Manage product deployment plans and deliver on new functionalities. Track progress of work and address risk and interdependencies which impact on business units and product streams within the portfolio.
Be the center of reference for the Bank’s product pricing performing tasks relating to presenting Tariff reviews to PDC for consideration, ensuring change requests related to the reviewed tariffs are implemented in the CBS in a timely manner and perform a revenue assurance function.
Identify opportunities for new revenue and cost reduction within the product stream for current and future considerations.
Developing new and innovative collaborative schemes with Organizations and/or Companies through which the Bank’s existing or new products and services can be cost effectively and efficiently delivered to targeted market/customer segments. more

Growth of the banks savings and loans portfolio and customer base.
Monitor and follow up own prospective clients to negotiate and conclude sales.
Support growth of Banks customer numbers using the mobilization, Van.
Monitor Performance (actual vs. target) of deposits and customer base arising out of mobilization drives
Prepare Venues and materials for sales activities
Operate and maintain... the institution’s public address system in good working condition
Ensure proper KYC is done and compliance is 100% unless with exceptional approval for accounts opened during mobilizations
Conducting sales and product knowledge training for field staff.
Resolve all client business queries on a timely basis. more

Transport staff board members and company guests to and from the required destinations
Deliver documents and other equipment’s i.e. stationery
Maintain the mileage book on a daily basis
Make accountability for fuel consumption on a monthly basis
Pick and drop off company guests at the airport
Ensure that the vehicle is in good mechanical condition i.e. is serviced,
Ensure that the... vehicle has a monthly parking ticket.
Ensure that the vehicle is kept clean.
Perform regular mechanical checks.
Assist passengers with luggage and other needs
Comply with traffic regulations and laws
Adhere to bank security protocols and procedures
Show willingness to assist with other tasks as needed
Be flexible with routes and schedules
Ensure timely arrival and departure more

Carry out investigations on incidents reported and prepare reports as per laid down bank policies/procedures.
Coordinate fraud awareness trainings to all bank staff.
Managing fraud by formulating, implementing, and maintaining fraud prevention, detection, and response.
Provide technical advice on fraud and forensic Investigations.