JOB PURPOSE
The Candidate will assist the Camp manager in overseeing the daily operations ensuring a safe enjoyable and memorable experience for all guests. The role involves assisting in managing staff, logistics and all camp operations and reporting.  
DUTIES AND RESPONSIBILITIES:

Overseeing Food & Beverage standards
Deliver excellent guest experience and create a warm and friendly... atmosphere for all our guests.
Welcome and host all visitors according to the camp’s ethos of managing a balance between privacy/space and a warm down-to-earth hosting.  
Ensuring guests receive personal attention and specific special requests are taken care of.
Assist the Camp manager with the day to day running of the Camp in its entirety.
Work closely with the Camp manager to implement Camp policies, procedures and safety protocols.
Ensure all procurement, stores and stock control are being followed correctly. Ensure month-end stock takes are done and submitted on time according to the reporting timeline.
Ensure health and safety procedures are in place for guests both in the property and when participating in activities, excursions and transfers, as well as for staff, property, plant and equipment.
Maintain a positive relationship with the communities and neighbours.
Help plan overall repairs and maintenance of the property.
Ensure that the overall hygiene of the Camp is in place and maintained to a high level.

EDUCATION QUALIFICATION, EXPERIENCE AND SKILLS

Bachelor’s degree in hospitality/Hotel Management or related field 
Over 5 years of experience in hospitality
Food & Beverage knowledge preferable, food quality and food presentation
Good hosting skills with a strong focus on Guests Satisfaction
Leadership and Management skills

PERSONAL ATTRIBUTES

Excellent Communication and People skills
A hospitable and service-oriented attitude
Organized and detail -oriented with strong problem-solving abilities
Ability to work Collaboratively as part of a team.
Flexible and ability to multitask more

JOB PURPOSE
The position requires a visionary   leader; responsible for providing strategic leadership and direction, developing and managing the implementation of the organization’s business strategy while maximizing   shareholders’ value.
Key Responsibilities:

Strategic Leadership: Develop and execute the organization long-term strategy, ensuring alignment with the organization mission to... deliver solutions that meet the unique market.
Market Expansion: Spearhead the growth strategy, identifying new market opportunities, building strategic partnerships, and refining products offering to meet customer needs.
Operational Excellence: Oversee the company's day-to-day operations, ensuring operational efficiency, quality service delivery, and customer satisfaction.
Financial Management: Manage the company's financial strategy, including investments, budgeting, and resource mobilization & allocation to ensure sustainable growth and profitability.
Regulatory Compliance: Ensure full compliance with statutory regulations & requirements and adapt strategies necessary to navigate the regulatory landscape.
Team Leadership: Build, mentor, and lead a high-performing team, fostering a culture of innovation, accountability, and excellence

Knowledge, Skills and Abilities:

Proven Experience: Held executive/senior positions. At least Fifteen (15) years relevant work experience, Ten (10) of which must have been in senior management position preferably in microfinance/banking sector.
Strategic Vision: Demonstrated ability to develop and implement successful growth strategies.
Market Knowledge: Deep understanding of the market dynamics, regulatory requirements, and customer behavior in the financial sector.
Financial Acumen: Strong financial management skills, with experience in fundraising, budgeting, and financial planning.
Leadership and Communication: Exceptional leadership qualities, with the ability to inspire, motivate, and drive teams towards achieving common goals. Excellent communication skills, capable of engaging with stakeholders at all levels.
Innovation and Adaptability: A forward-thinking mindset, with a focus on leveraging technology to drive innovation and adapt solutions to meet evolving market needs.
Educational Background: A Master’s degree in Business Administration, Finance or a related field. Certified public accountant (CPAK) or Advanced or post graduate diploma in banking, microfinance will be an added advantage more

Job Purpose
The ideal candidate will play an important role in driving departmental growth, therefore contributing to overall organisational success. This person will be responsible for expanding the existing customer base, identifying new business opportunities, developing strong customer relationships, achieving sales targets, and increasing Ekklesia’s market presence.
Key... Responsibilities:
Sales Strategy and Execution

Develop and implement sales plans to drive revenue growth.
Actively seek new sales opportunities and potential clients.
Negotiate terms, pricing, and contracts with corporate customers to close deals and secure sales.
Participate in conferences and fairs to sell and increase visibility of our resources.
Gain in-depth knowledge of our stock to effectively advise customers on the best options for their needs.

Customer Relationship Management

Build and maintain strong working relationships with customers.
Ensure customer satisfaction and promptly resolve any issues.
Interact with customers to understand their needs, preferences, and purchase intentions.

Sales Reporting

Prepare regular sales reports, including analysis of data, forecasts, and market trends.
Track sales activities and update the sales pipeline.
Monitor sales performance against targets and recommend strategy adjustments as needed.
Analyse customer feedback to enhance service delivery and identify opportunities.

Distribution Management

Create and manage an efficient sales distribution network within Kenya.
Ensure timely and effective distribution of resources throughout the year.
Monitor and report on the success rate of resource distribution to ensure effective reach and impact.

Education Qualification, Experience, Skills, And Traits

Bachelor’s degree or equivalent in business, marketing, or a related field.
Proven track record of success in sales management, ideally within a similar industry or market.
Experience in publishing and/or sales of Bibles and christian books will be an added advantage
Experience in managing a sales distribution network of goods or services within Kenya
Demonstrated ability to prospect, acquire, and retain customers.
Self-motivated and capable of working independently.
Strong sales acumen with the capability to understand customer needs and present solutions accordingly.
Skills required include leadership, communication, negotiation, teamwork, interpersonal and relationship-building abilities, professional confidence, and problem-solving.
Must be a committed Christian with active membership in a local church. Include contact details of your Pastor/Elder who can vouch for you, in your CV. more

Job Purpose
The Internal Audit Manager ensures compliance with corporate governance policies and internal controls to minimize risk. They provide independent and objective evaluations of financial and operational activities, while also assessing the effectiveness of operations and the reliability of financial and operational reporting. The Internal Audit Manager ensures adherence to laws and... regulations and provides recommendations to enhance the internal control framework and add value to the business.
Key Responsibilities:
Internal controls gap assessment and Audit Planning:

Collaborate with senior management and the Audit and Risk Committee to identify and assess the company's key risks and control gap areas.
Develop a comprehensive annual audit plan based on the identified areas of exposure, organizational priorities, and regulatory requirements.
Ensure the audit plan is aligned with the organization's strategic objectives and approved by the Audit and Risk Committee.
Ensure audit working papers are properly prepared, referenced, reviewed, and documented systematically for each area of audit.
Maintain complete confidentiality of records and information obtained during audit jobs.

Internal Audit Execution:

Perform financial, operational, compliance, and information technology audits across various business functions and processes.
Gather and analyze relevant data and information to evaluate the adequacy and effectiveness of internal controls.
Identify control weaknesses, inefficiencies, and potential areas for improvement.
Provide practical and cost-effective recommendations to enhance the control environment.

External Audit Management:

Liaise with the Finance team to assess the external audit preparedness and monitor the audit process to ensure efficiency and effective execution, thus minimizing audit overruns and managing audit costs.
Update the Audit and Risk committee on the key issues raised by the external auditors and matters that have been documented in the management letter. Follow up with the respective departments to ensure management letter concerns raised by the external auditor are addressed properly and on time.
Follow up with the respective departments to ensure management letter concerns raised by the external auditor are addressed properly and on time.
Conduct discussions with line managers at the commencement and completion of all audits.

Reporting and Coordination:

Prepare and present reports on internal audit matters at the periodic Audit and Risk Committee meetings.
Prepare clear and concise audit reports that communicate findings, control gaps, and recommendations.
Present audit results and recommendations to the Audit and Risk Committee and the Board of Directors.
Follow up on the implementation of agreed-upon action plans by management to address identified issues.
Maintain proper documentation of all audit activities and findings.

Compliance and Internal Control Review:

Check that prescribed management policies, statutory and other obligations, systems, and procedures are correctly applied across all areas of the company's operations.
Review the existing internal control systems regularly to ensure security and compliance with relevant statutory requirements.
Identify weaknesses in controls, practices, and policies, and make suggestions for improved operational efficiency.
Verify the existence and proper utilization of assets and review the means of safeguarding them.
Assess the organization's compliance with applicable laws, regulations, and internal policies.
Collaborate with other departments, such as Legal and Compliance, to ensure the company maintains a robust control framework.

Continuous Improvement and Professional Development:

Stay updated on the latest trends, techniques, and tools in internal auditing.
Provide training and guidance to other members of the audit team to enhance their skills and knowledge.
Participate in professional associations and attend relevant conferences to maintain and enhance the department's technical expertise.

Resource Management:

Manage the human, financial, and material resources assigned to the department.
Ensure the assets of the company are safeguarded and properly utilized.

Strategic Review:

Review both short-term and long-term strategy implementation.
Provide independent and objective evaluations of the company's financial and operational business activities.

Other Duties

perform any other duties as may be assigned from time to time.

EDUCATION, PROFESSIONAL QUALIFICATIONS AND EXPERIENCE

Bachelor’s degree in accounting /MIS/ Business Administration/ Finance/Internal Audit
CPA (K) /ACCA Qualification
CISA/CISM is an added advantage
Member of Institute of Internal Auditors
Minimum 7 years’ experience with 5 years at management level
Experience in the insurance industry is an added advantage.

KNOWLEDGE, SKILLS AND COMPETENCIES

Comprehensive understanding of the insurance industry
Thorough knowledge of International Financial Reporting Standards (IFRS)
Solid expertise in various business audit methodologies.
In-depth understanding of financial markets, investment instruments, and related regulations.
Proficient in the use of information technology, including enterprise resource planning (ERP) systems, data analytics tools, and other relevant software.
Analytical Thinking
Data Collation and Reporting
Strategic Perspective
Flexibility
Collaborative Approach
Customer Service Orientation
Teamwork
Resilience
Professionalism
Personal Integrity more

Job Purpose
The individual’s primary responsibilities will include overseeing branch revenue and budget and monitoring daily operations to ensure optimal sales and profitability. The role demands a commitment to maintaining exceptional levels of customer service, comprehensive training programs, meticulous control of stocks, strategic store merchandising, and streamlined administrative... processes.
Key Responsibilities:
Sales Budgets & Profitability:

Ensure sales budgets are consistently achieved.
Assist in monitoring daily sales team activities and branch costs.

Merchandising:

Ensure showroom displays are stocked, attractive, and well-accessorized.
Monitor proper tagging of items and propose new product ideas.

Compliance- Policies & Processes & Reports:

Monitor front desk operations and facilities.
Compile and send accurate reports to branch manager.
Ensure compliance with permits, licenses, and policies.

Stock Take & Pricing:

Conduct monthly stock take exercises and report variances.
Attach correct price tickets and update price change.

Customer Experience:

Maintain high customer service standards.
Handle customer complaints with timely escalation to the branch manager.
Promote product knowledge and enhance the shopping experience

Education Qualification, Experience, Skills, and Traits

Bachelor’s degree in marketing, Business, or a related field.
Proven experience of 2 to 3 years in retail management or a related industry.
Track record of driving sales and operational efficiency.
Results-oriented, detail-oriented, and adaptable.
Exceptional computer skills, including Microsoft Office and databases.
Awareness of the commercial trends and developments within the industry
Must have superb interpersonal and organizational skills with proven ability to work independently and in a team setting.
Demonstrated ability to lead and manage a diverse team effectively.
Possess a strategic mindset with the ability to conceptualize and implement organizational goals.
Comfortable in assigning tasks and responsibilities to achieve objectives efficiently.
Good with figures and an analytical acumen.
Must have exceptional written and oral communication skills with the enthusiasm and drive to significantly contribute to a mission-based organization. more

Job Purpose
The Supervisor performs full range of duties under the supervision of the Branch Manager. The Supervisor may schedule and direct the workflow of the different sections in the showroom, review and give input on the output/work of the staff on their functional/work team. Supervises all sales and marketing activities in the showroom to meet the sales targets, secure growth and... profitability in compliance with the branch set targets. Interacts with clients and employees and is responsible for training staff, managing displays, maintaining supplies, and providing customer service.
Key Responsibilities:

Implement all marketing activities in the showroom according to agreed pricing and ongoing special offers and promotion.
Maintain administration, relevant reporting and planning systems for the showroom in order and issue timely management and statistical reports.
Supervise cash and payment operations at the front desk in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority.
Plan and implement store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
Supervise selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
Provide quality service by enforcing quality and customer service standards.
Supervise all stock movement activities: in/out, transfer, sales etc and responsible of showroom stock in a way to eliminate stock shortage and perform stock replenishment in an efficient manner and on due time.
Attend morning meetings, take minutes and share with respective stakeholders.
Liaise with branch manager to resolve staff issues.
Do regular floor walks to ensure the sales teams are in the right place and engaging well with clients, customers are being attended to, address any issues that may arise
Escalate any staff issues to the branch manager and HR manager where necessary.
Monitor performance for the sales teams and advise the branch manager on the gaps identified.
Monitor staff grooming and ensure staff have clean uniforms and maintain the right corporate image at the branch always.
Ensure safety and health measures are complied with by the staff and at company level at the branch. Eg ensure staff have PPES, fire extinguishers are in place etc.

Education Qualification, Experience, Skills, and Traits

Business related Diploma or bachelor’s degree, in addition to related training courses especially sales.
Proven 1+ years of experience as a team leader/Sales Supervisor/Showroom Supervisor in a busy environment.
Ideal business background would be in: Retail and Service industries.
Background  in furniture retail will be an added advantage.
Must be adept in use of MS Office, particularly Excel, Word, and PowerPoint, internet, and email.
A strong and efficient implementer who critically assesses own performance and the performance of the team.
Empathic communicator, able to see things from the other person's point of view.
Able to communicate and motivate via written media.
Critical thinker and can pre-empt issues and amicably resolve upcoming issues.
Self-driven, results-oriented individual with a positive outlook, and a clear focus on high quality and business profit.
Highly motivated, positive thinker and achiever.
Reliable, tolerant, and determined.
Well-presented and with business acumen.
Keen for new experience, responsibility, and accountability.
Able to get on with others and be a team-player. more

JOB PURPOSE

During the internship period within Gunnebo East Africa Branch, the Intern Sales Coordinator is to acquire knowledge on how to support the administrative efforts of the company in various tasks aimed at ensuring the smooth operation of the office. This internship position offers valuable experience in office administration, data processing, marketing activities and customer sales... support and organizational management, with further full-time sales administration and growth potential in subsequent years.

KEY ROLES AND RESPONSIBILITIES:
Administrative Support

Support daily office operations including answering phones, responding to emails, and managing office logistics.
Input data into databases, update records, and maintain organized filing systems.
Provide general administrative and sales support such as scheduling meetings, preparing documents, and assisting with special projects.
Assist in event planning and coordination.
Ensure compliance with company policies and maintain confidentiality

Sales Support:

Prepare and distribute sales-related documents such as proposals, contracts, and presentations.
Coordinate with internal teams to gather necessary information for sales activities.
Assist in maintaining customer databases and CRM systems.
Process sales orders and track order status, ensuring excellent customer service.
Respond to customer inquiries and serve as a point of contact for sales-related communication.

Sales Coordination:

Schedule appointments, meetings, and demos for the sales team.
Assist in coordinating sales events, trade shows, and promotional activities.
Provide general internal sales support.

Sales Reporting and Analysis:

Assist in generating sales reports and analyzing sales data to identify trends, opportunities, and areas for improvement.
Compile and maintain sales performance metrics, such as sales pipelines, conversion rates, and revenue forecasts.

Research and Market Analysis:

Conduct market research and competitor analysis to gather insights that can support sales strategies and business development efforts.
Help identify potential leads and opportunities for expanding the customer base or entering new markets.

Learning and Development:

Participate in training sessions and workshops to enhance sales skills and product knowledge.
Collaborate effectively with team members and other departments to achieve common goals.
Foster a positive and supportive team environment.

Product Knowledge:

Gain exposure to the characteristics of Gunnebo Security products.

EDUCATION QUALIFICATION, EXPERIENCE AND SKILLS

Recent graduate in the field of Sales and Marketing, Business Administration, or related field.
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
Demonstrated ability to pay close attention to details and maintain accuracy in tasks.
Strong verbal and written communication skills.
Ability to learn quickly and adapt to a fast-paced environment.
Able to ensure precise and reliable generation of sales reports to support decision-making processes.
A go-getter with a positive attitude and good temperament.
Possess conflict management skills to resolve disagreements and maintain a harmonious work environment.
Excellent interpersonal skills and the ability to work effectively in a team.
Possess a strong technical mindset as this position requires technical acumen. more

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Mandarin IT Service Desk Analyst. Successful candidate will be responsible for responsible for providing Service Desk support to customers applying technical knowledge and customer service skills via phone, email, or chat.

Duties and Responsibilities
Provide General IT... end-user support including:

Utilize excellent customer service skills and exceed customers’ expectations.
Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems.
Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other “how-to” questions.  
Properly escalate unresolved issues to the next level of support with strong supporting documentation.
Following documented processes to resolve customer issues.
Ensure proper recording, categorization, documentation, and closure of all tickets.
Analyze the impact and urgency of customer’s issues and prioritize appropriately.
Recommend procedure modifications or improvements.
Drive positive results in Customer Experience through timely responses and professional interaction.
Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics.
Preserve and grow your knowledge of Service Desk procedures, products, and services.
May perform other job duties as directed by Team Lead or Service Delivery Leader

Qualifications and Experience

6-12 months’ experience in a Service Desk role and/or technical support role
6-12 months’ of customer service experience in a professional industry
Bachelor’s Degree (or equivalent) in IT.

Technical Skills - Required: 

Strong troubleshooting and documentation skills.

Other Requirements:

Excellent customer service skills
Strong attention to detail and strong communication skills (both written and oral)
Excellent work ethic
Problem-solving skills

Competency Statement(s):

Solution driven
Detail oriented

Work Environment

Occasional ability to work from an off-site location. more

Job Purpose:

Supporting the sales and marketing team by handling administrative tasks, managing customer orders, and providing customer service as well as conducting market research, implementing marketing campaigns, managing social media, and analysing data.

Main Responsibilities

Able to access Government Tenders online daily.
Able to fill in Tender Documents for submission.
Visiting... clients and potential clients to evaluate needs or promote products and services.
Able to fill quotations from customers.
Attending to phone calls from customers.
Preparing customer orders for stitching departments.
Overall Supervision of the client Marketing and Sales department.
Carrying out market price survey from competitors and sharing with the coordinator.
Communicate with the coordinator before close of business regarding orders products sold and payment received for reconciliation.
Ensure timely collections and confirmation of funds from customers and adhere to their set payment terms.
Give customer feedback regarding complaints or suggestions and track progress of the same to ensure customer satisfaction.
Able to tap Kenya and regional markets for the client products.
Any other duty or responsibility assigned by the supervisor or company from time to time.

Competencies

Excellent verbal and written communication skills.
Result oriented.
Good negotiation skills and attentive to details.
Ability to be adaptable and flexible.
Assertive, proactive, and Self-driven.
Work under pressure with minimal supervision.
Planning, presentation, interpersonal, coordinating, and organizational.

Qualifications and Experience.

A degree or diploma in Sales and Marketing.
At least 4 years of experience working in the same field.
Proven operational competencies.
Strong and effective team player.
A mature attitude, effective interpersonal & effective communication skills.
Strong Analytical Skills and passion in sales.
 Self-motivated and self-driven. more

Our client, in the information technology industry, helps IT companies scale up engineering capacity, and they are looking to hire a Driver.

DUTIES AND RESPONSIBILITIES

Delivering of products to customers.
Driving telemarketers to organizations.

EDUCATION QUALIFICATION, EXPERIENCE, SKILLS, AND TRAITS

Minimum of 10 years of driving experience.
Over 35years of age.
Should have... knowledge of Nairobi and its environs well.
Valid PSV Driving license.
No track record of accidents.
High school graduate. more