About the Position:
This role serves the purpose of ensuring proper underwriting and optimum reinsurance arrangements are in place and operational and in full compliance with existing guidelines.
Roles and Responsibilities:

Managing Treaty and Facultative Re-insurance arrangements for both Ordinary and group-life policies.
Depositing agreed reinsurance treaty renewal documents with IRA... before set deadline.
Co-ordinate co-insurance arrangements whenever it arises.
Following up on claim recoveries and quarterly reinsurance premium statements.
Carrying out reinsurance premiums and claims reconciliations with the reinsurance participants both direct and through brokers.
Reconciliation of client and broker premiums statement.
Listing of schemes with loss ratio above 65% on the AKI registry portal.
Setting up and ensuring that reinsurance in LMS works effectively and accurately.
Responsible for the TAT’s for underwriting and reinsurance.
Responsible for implementation of the company strategy in underwriting, departmental.
Support the implementation of departmental employee productivity, satisfaction, retention, and growth by efficiently implementing BSC’s.
Co-ordinate the on-boarding and underwriting of new and existing clients as per the company’s underwriting requirements and turnaround timelines.
Reviewing of Group Life, Credit Life, Mortgage and Last Expense quotations, rates and terms for new and renewal business based on risk classification, market factors and claims experiences.
Co-ordinate the preparation and maintenance of monthly, quarterly, and annual underwriting, claims and reinsurance submissions.
Relationship building with clients and partners to ensure exceptional service delivery to corporate clients.
Help in Management of critical and sensitive group life schemes.
Maintaining a good relationship with reinsurer in view of reviewing, analyzing and implementation of reinsurance requirements.
Training of clients, agents and brokers on company’s policies and products to ensure an improved knowledge base for all partners and adherence to the regulations.

Qualifications 
Minimum Requirements

Bachelor’s degree in actuarial science, Insurance or related field.
ACII or AIIK equivalent.
Minimum 4 years of relevant work experience.
Previous experience managing or supporting an underwriting/reinsurance manager.
Demonstrated experience with treaty negotiations and fast and efficient claim recoveries.
Proficient in Microsoft Office products especially excel.

Personal Competencies
The successful candidate should be:

Creative, synthesizing information, harnessing skills, and applying good judgment to solve problems and make improvements.
Conscientious, demonstrating personal integrity and a desire to mentor others.
Relationship-oriented, building a project management team and fostering positive connections with clients and partners as well as other GL teams.
Poised, managing priorities, and producing quality work in complex and time-sensitive conditions.
Ambitious, taking the initiative to pursue new opportunities to develop professionally and help Geminia Life Insurance grow.
Communicative, using clear language to share ideas in writing and speech. more

Purpose of the Position

To ensure the Company achieves its Vision of being the preferred insurer in Kenya from a Claims perspective.
To provide a proactive management of claims to achieve high levels of customer satisfaction.
To ensure the Company operates within the laid down regulations and guidelines as far as Claims are concerned.

Responsibility and Authority

Oversee the smooth... running of all operations within the department.
Proactively manage individual claims from the notification stage to closure in accordance with the Company’s laid down procedures and policies as well as those set by the regulator.
Allocate incoming mail to concerned staff for action.
Develop and manage strong relations with brokers and agents
Manage conflict resolution with clients and other stakeholders.
Ensure that the Company’s Reserving policy is strictly followed.
Regularly review individual claims and ensure that the correct reserves are maintained
Develop, update, review and maintain the Company’s Claims Manual.
Ensure routine and special Claims Reports are prepared accurately and within the required timeframe.
Identify unique claims issues and patterns within the Company’s portfolio and take appropriate corrective action.
Ensure that Reinsurance and Finance Departments are advised of any material claims as set out in the Claims Manual.
Provide input and feedback to Underwriting Department on potential or existing adverse claim experience.
Suggest improvement on policy wordings, clauses or warranties.
Effectively manage relationships with service providers by ensuring that the proper procedures are followed in their selection, review and retention.
Supervising, training and developing staff in the department.
Identify and nurture talent among staff within the department.
Manage recoveries from third parties.
Designing documents for use within the department.
Develop relations with other players in the industry for the benefit of the Company.

Key Result Areas

Customer satisfaction
Prompt settlement of dues to third parties
Staff development
An up-to-date Claims Manual.

Key Performance Indicators

Prompt registration and processing of claims
Reduction in turnaround time for claim settlements
Proper allocation and review of reserves.
Trained and developed staff

Knowledge and Qualifications

Academic Qualifications: Bachelor’s degree in business/commerce
Professional Qualifications: ACII or AIIK.
Sound knowledge of insurance, local insurance industry and the relevant regulatory framework.
At least 4 years’ experience in a similar capacity
Computer literacy (office computer applications)

Specific Job Skills

Analytical skills
High level of interpersonal and communication (verbal and written) skills
Ability to meet deadlines
High level of confidentiality and integrity
Ability to prepare accurate and clear reports to aid in decision-making.
Good presentation skills
Attention to detail
Team player
Good negotiation skills

Management Ability

Ability to interact professionally at all levels of the business.
Ability to abide by Company decisions in the spirit of collective responsibility

Personal behaviors and Competencies

Ability to work independently and as a team
Ability to adopt the Company’s culture of professionalism, Integrity and effectiveness
Ability to make quick decisions
Ability to work under pressure while prioritizing the tasks more

Requirements Certificate or Diploma in a related field.
Experience: Previous experience in sales is an added advantage.