About the role:



The Solar Inverter Business Manager (Pay-Go) is a senior seasoned sales professional for the EasyBuy channel. They will be focused on leading sales and distribution of our solar inverter series operations and ready to expand Sun King’s massive sales network across Kenya through a focus on bulk B2B, B2C sales of the inverter series on the Pay-Go model. 

This role, in... collaboration with Marketing, is also responsible for driving the e-commerce uptake of the solar inverter series. This is a leadership position that takes full strategic and tactical responsibility for all functions of the direct sales business for our solar inverter series.
What you would be expected to do
Planning and Resourcing 

Achieve Easy Buy Direct & Retail Sales revenue targets.
Be accountable to achieve the quarterly and yearly Operating Plan for Inverter Sales in Kenya.
Be accountable for timely and accurate forecasting of pipeline for Inverter sales per normal reporting cycles within the region.
Provide input to and contribute to the formulation of the yearly business planning cycles.
Execute Go-to-market strategy in conjunction with the relevant EBD stakeholders in order to cover the prioritized potential and business opportunities.
Will be in-charge of aligning territories to market potential and priorities and assign optimal account management and modality specialist sales resources in conjunction with the modality teams.
Ensure that all direct report to come, have clear opportunity management activity and relationship building plans to ensure efficient coverage of territories in partnership with existing EBD channels.
Drives performance management within the team, providing a regular operating mechanism of feedback, coaching, and managing the annual appraisal system.
Maintain up to date market knowledge related to the full Sun King Inverter range, communicate intelligence, and propose strategies.

Direct Channel Management

Recruitment and Retention of sales teams through proper training, management, and performance review.
Recruitment, Training and Onboarding of direct reports to respective locations.
Communicate Sales Targets to the Inverter team and develop Daily, Weekly and Monthly rigor to ensure achievement.
Develop RTM for the department to develop prospects by conducting homes visits, key establishments including schools, churches, supermarkets, malls, restaurants, hospitals etc.
Consolidate prospects from direct sales team including Agents, ABMs with the view of ensuring timely processing.

Corporate Sales Management

Organized Institutional sales including HORECAs, MFIs and SMEs.
Work with business development teams to develop partnerships with Key Retail Chains for shop-in-shop displays - gas stations, supermarkets, etc.
Brand presence in Trade fairs and corporate events.

Marketing Campaigns

 Management, Development and Supervision of Direct Reports and resources assigned to self.
Digital Media Campaigns – alongside with the marketing team, develop social media campaigns and promotions to drive traffic and sales.
Develop targeted marketing activation campaigns in high traffic locations including malls, gated communities etc.

Customer Service

Develop a client feedback and resolution dashboard to track customer issues and improve satisfactions.
Work with the After Sales Team on warranty complains and After sales service.

You might be a strong candidate if you

Minimum of 4 years in technical sales with practical field sales experience managing teams in vast geographies.
Graduate from a recognized university with a minimum Degree qualification or its equivalent.
A license as a solar PV Technician is an added advantage.
Business Management skills with the ability to organize, schedule, prioritize, and multi-task in a dynamic environment.
Excellent Communication skills.
Have excellent Computer knowledge with comprehensive knowledge of Excel and PowerPoint.
Can motivate a high-performing sales team and ensure performance.
Have highly innovative skills, thinking out of the box, cost-conscious.
Are excellently skilled in Planning, Organizing, Prioritizing, maximizing value, and see the big picture. more

The team you would join:
The Customer Service Team serves as the first point of contact for Sun King’s more customers.  The team provide exceptional service to both prospective and existing customers with product, service, payment, and overall customer relationship related inquiries.  Customer Service Executives play an important role in ensuring Sun King customers can access fair, reliable, and... timely response for any product or service related needs.  The team works cross-functionally with Sun King’s Operations and Sales teams to serve the breadth of customer related inquiries.
About the role:
As the Customer Service Manager for Africa, you will play a pivotal role in guiding and managing the customer service team with a customer-centric vision, placing customers at the forefront to ensure Sun King's customer satisfaction ratings exceed industry standards. Your duties will include managing performance KPIs, fostering a customer-centric culture, and driving stakeholder engagement in alignment with business goals.
What you would be expected to do

Manage Contact Center Operations while driving focus to enhancing a customer centric culture across the business in our existing Africa Markets.
Guides and motivates staff and workforce by building a top performing operational team and instilling a culture of accountability, results, and flexibility to meet/exceed customer expectations. The goal is to enable Country and Team Managers to manage their teams, with a high degree of teamwork, and within a skill-based framework.
Manage and engage all line managers in accordance with Sun King values and the relevant policies and procedures to ensure that the country call center managers achieve their respective performance targets and are appropriately developed and engaged.
Develop transferable skills within the team to bolster the strategic goals through coaching and training managers to build their capacity.
Manage staff disciplinary issues where coaching and training have failed to achieve the desired increase in performance with sufficient documentation to key stakeholders.
Strategically drive team engagement to drive inclusion through periodic feedback loops.
Identify, execute and implement initiatives related to continuous improvement, e.g. through the automation of the operations functions, in order to drive down cost, decrease overall risk and improve the service to clients in line with best practice and the digitisation aspirations of the relevant  markets
Work with the workforce team to ensure we have the right capacity and skills mapping within the contact center to deliver best-in-class assistance to all customers.
Drive customer experience impact campaigns within the contact centers to achieve maximum customer satisfaction and retention.
Ensure proper controls, processes and procedures are adhered to at all times to drive customer satisfaction.
Efficient case management resulting from customer escalations within the SLAs. 
Continuous documentation of recommendations and drive implementation to guarantee improved performance.
Work with Telcos and IT in provision of services required for seamless delivery.
Manage and handle escalated issues related to emerging issues disrupting service delivery on the floor, e.g. major system outages for follow-through and feedback to stakeholders.
Proactively developing and implementing systems and projects that help ease customer effort in accessing products and services offered through monitoring, tracking, and reporting on the viability of work resources, working systems and on remote functions.
Maintain ownership of relevant vendor relationships ensuring compliance to set service level arrangements held between Sun King and its vendors, by monitoring and evaluating services and outputs based on the arrangements in place.
Ensure timely bill management of Contact Center Operational costs while driving initiatives for cost optimization and reduction. 
Review outgoing customer communications before submitting for approval.
Customer onboarding - guiding the client onboarding team towards continued success in customer satisfaction and customer experience while ensuring process compliance.
Evaluate customer trends and performance data to make informed judgments about operational and procedural changes.
Work with key stakeholders to ensure 100% internal and external customer satisfaction to boost the organization’s NPS, CSAT and CES scores.
Participate in project steering groups and working teams to provide input from a customer-centric perspective. Partner strategically with management functions across the company to define and implement successful programs and facilitate growth within the contact center.
Accountable for implementation of initiatives and all projects related to Customer Service drawn from insights from market reviews.
Ensure daily, weekly, and monthly reporting on service campaigns performance against stipulated KPIs.
Conduct regular country audits to identify operational gaps and implement remedial action.
Provide strategic assistance for the customer experience setups in new and existing markets, ensuring alignment with global standards.
Work with cross-functional teams to tailor customer service operations for successful market entry.

You might be a strong candidate if you

Have 5 years plus experience in managing operational customer service teams across several geographies.
Have experience in contact center set up.
Bachelor's Degree required (Masters degree a plus).
Are a trained or certified in customer experience or related subject (e.g. CCXP advanced coursework , degree or certification program in CX management, Service design or Experience strategy).
Have experience in dedicated environments (Ability to adapt and excel in different operational scenarios as this person will work closely with multicultural stakeholders across our existing markets at a strategic level).
Are proficient in MS Office with good presentation skills.
Are a good People Manager.
Are proficient in spoken and written English (French knowledge would be an advantage but not a must).
Are a team-player, patient and people centric as you will be dealing with a highly skilled and conversant team.
Are highly perceptive and able to translate customer feedback into actions, and customer ideas into product recommendations.
Have experience in using data tools such as PowerBI, Looker or Tableau.
Have Influential relationships skills and also the ability to use these relationships to deliver service improvements.
Have excellent communication and negotiation skills
Are customer-centric with devotion to high-quality customer service, with an outgoing, positive attitude, and strive for customer comprehension.
Strong organizational skills to ensure you’re on top of every follow up and nothing falls through the cracks.
Have the ability to coach and mentor culturally diverse teams.
Have the ability to implement staff engagement and team motivation concepts that can boost staff morale. more

About the role:
The Sun King Shop Executive will ensure that the overall performance targets of the store are met both in terms of quality and quantity.
What you would be expected to do
Inventory management

Receive stock and keep track of inventory from warehouse
Manage and issue out stock as per FIFO standards
Dispatch stocks as per requirement
Maintain and update stock cards
Keep and... provide off-the -shelf sales details when needed
Maintain an updated Goods Received and Goods Issued log online
Perform daily cycle counts on stock
Receive faulty stock from the field and consolidate for disposal
Conduct monthly stock take
Manage all spare parts inventory and re-orders

Reports

Prepare daily on hand stock report for stakeholders use
Report on daily issued out stock for replacement and or replenishment

Repairs

Repairs and Spare Parts management
Take custody of the repair tools and tool kits
Perform basic check on the faulty units before replacement
Conduct basic repair on the in warranty returns

Store management

Ensure the center is well maintained tidy and that the shop floor arrangement is per SKU
Ensure neatness on the repair work bench in line
Observation of safety procedures to avert hazards at the work bench
Welcome walk-in customers and provide assistance as necessary
Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
Support Energy Officers and coordinate with Call Center in resolving customer queries

You might be a strong candidate if you

Have a Bachelors’ Degree or its equivalent from a recognized institution in any related field.
Have 2 years’ hands on experience in a service center
Have effective communication and people skills
Have broad knowledge of the Sun King products
Is able to demonstrate high levels of integrity with a proactive and positive attitude.
Have strong customer focus
Are a team player with high levels of flexibility
Have proven report-writing experience
Possess good problem-solving skills
Are a computer literate with working proficiency in MS Excel and MS Word more

About the role
The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team. Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and... automations you’ll work on.

For this role there will be a heavier emphasis on working with various systems and/or tools to solve business issues. Proficiency and/or demonstrated competency in programming languages such as JavaScript, Python and SQL is a requirement for this role. There will also be a lot of interactions with the functional teams to better understand user issues and processes, so strong technical and communication skills will be important. 
What you would be expected to do

Provide timely technical support for users and work with them to solve existing problems.
Work with end-users to look for solutions to issues that may arise using the various tools available.
Day to day monitoring and maintenance of current systems and solutions.
Develop and provide training and technical documentation for users from various departments.
Work with vendors in the process of troubleshooting escalated incidents.

You might be a strong candidate if you

Have Bachelor's Degree or its equivalent is required
Have basic experience working with various business system and tools.
Have at least 4 year of ICT or similarly technical work experience, with a proven track record of maintaining and troubleshooting different systems and tools
Are Fluent in both written and spoken English.
Are fluent in both written and spoken French is an advantage but not a must.
Have strong communication skills and ability to explain complex data flows in a simple manner.
Have proven experience working with the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software.
Have Knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
Knowledge of written and spoken French would be an added advantage.
Ability to establish and maintain effective relationships with people from different departments.
Passion for learning.

What We Offer

An opportunity to grow as a professional in a dynamic, fast growing, high impact industry. 
The chance to work in an open minded, collaborative culture surrounded by enthusiastic people who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.  
A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. 
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy. more

About the role:
We are looking for a Regional Mentor to facilitate learning delivery, developing content and mentoring sales staff & agents within the Region.
What you would be expected to do

Delivering classroom and/or field training
Maintaining set KPIs and achieving training targets as required
Designing training assessments with the guidance of the Training Manager
Ensuring 100%... adoption and usage of technology-based work tools by all field staff
Driving consistent & accelerated learning performance through data tools
Ensure timely communication of policies, training updates & changes to the relevant departments
Collecting and providing feedback on the implementation’s new tools, products and processes.
Running & administration of knowledge-based platforms
Drive engagement & lesson completion of Litmos (learning management system)
Induction and mentoring of field-based staff.
Develop and improve training materials and concepts.

You might be a strong candidate if you

Have at least 2 years background in training and coaching; preferably in the areas of sales or marketing.
Have a Degree in education, or any related field as a plus
Have the ability to conceptualize and develop a conducive learning environment
Are Diligent, accurate, reliable.
Are Skilled in Microsoft office and other visualization tools
Have good problem-solving skills and you think beyond the box.
Are Flexible to travel frequently to remote areas.
Are conversant with the use of smart phones and phone applications.
Has excellent communication. more

What you would be expected to do

Content Creation: Working closely with the communications, marketing, and creative teams to produce home-made TikTok videos. Topics will include product reviews, trending content, ‘life at Sun King’ narratives, and more.
Cross-Regional Coordination: Liaising between different regions to gather and solicit content from the team, ensuring diverse and inclusive... representation.
Staff Engagement Programme: Launching a program encouraging staff to produce content for TikTok, fostering a community of content creators within the organisation.
Guideline Development: Creating and maintaining guidelines for staff to adhere to for TikTok channels, ensuring consistency and compliance with brand values.
Editing and Ideation: Managing the editing of content and brainstorming new and exciting social media ideas.
TikTok Strategy Development: Working with the broader team to develop a comprehensive and effective TikTok strategy, ensuring alignment with Sun King’s overall goals.

You might be a strong candidate if you

Great communication skills with a keen understanding of PR and inclusive communications.
A genuine passion for social media and staying ahead of digital trends.
Demonstrated ability to produce user-friendly, digitally savvy content.
Previous experience with video editing or social media management is a plus.
Self-motivational skills, creativity, and able to work both independently and as part of a team.

What We Offer

 An opportunity to grow as a professional in a dynamic, fast-growing, high-impact industry;
 The chance to work in an open-minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world; 
 A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
 Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy. more

About the role
Sun King is looking for an Associate Manager, Finance to join its Finance team in Nigeria. The Associate Manager, Finance will work closely with the Finance team in Nigeria and West Africa to ensure the organization has adequate human capacity to cater for the financial books and record (account payables and receivables) in the region.
What you would be expected to do

Ensuring... accurate month-close/quarter-close and year-close processes and manage all financial reporting duties
Ensure closure of all statutory and tax audits, external and internal audits
Finalization of the financial statements and perform the required review.
Discuss audit queries and close all issues raised by the auditors
Manage tax and overall account reconciliations to ensure the balance sheet is stated accurately
 Ensure all accounting procedures are in accordance with local GAPS and IFRS.
Monthly Financial reporting and planning in line with relevant accounting standards

Taxes and local compliance

Manage all direct and indirect tax filings, reporting and all its underlying processes
Be in charge of all Transfer pricing assessments, filings, reporting and processes
Liaise with the Service provider for getting the Transfer pricing study completed on a yearly basis
Prepare the necessary Tax reporting package on a quarterly basis for provision of all the status updates to Global finance team
Ensure that the correct with-holding tax rate has been used for deducting the tax for all the required heads and all relevant items have been included for with-holding tax deduction
Liaise with the service provider for getting statutory remittances done on time for NSSF, Pension and other related items
Maintain monthly Compliance Dashboard and to ensure that all statutory payments are made on time

Others

Partner with global finance team to execute finance initiatives across organization as required from time to time
Drive visibility into variable cost accounting, variable cost productivity, project margins analysis and other key financial metrics.
Create masters with all the relevant information of the customers and vendors and maintenance of necessary documents for them
Ensure all local secretarial compliances are done on time

You might be a strong candidate if you

HND/BSC in Accounting/Finance or related field.
Have 4-6 years relevant work experience as a finance or accounting person with good knowledge of finance practices.
Are Fluent in French Speaking
Have good grasp of IFRS standards, taxation
Have professional certification such as ICAN and other recognized body is required.
Have good knowledge of Treasury and International Trade.
Are good with numbers, able to clearly link financial results to operational performance drivers, generate alternatives and drive positive change.
Have clear thinking/problem solving ability/process improvement within operations/finance function.
Have the ability to break down complex issues into simpler steps and resolve them.
Have excellent presentation skills and strong executive presence.
Ability to prioritize & promote teamwork.
Have excellent grasp on MS Excel and MS power point.
Flexibility and a willingness to stretch and achieve over and above base expectations. more

About the role

We are looking for a hungry, diligent, well-organized, highly analytical individual to join our Risk department as a Regional Collections Manager. The Employee will be responsible for leading the efforts and processes related to the collection of our PAYG products in the field. They will also be responsible for giving advice and suggestions on improving customer payments and... satisfaction while ensuring that the company's offer matches end-users expectations.

What you would be expected to do

Analyzing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers in cases where direct intervention is required.
Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
Recruiting cash collection centers and setting up the critical collection area.

You might be a strong candidate if you

Have Bachelor's degree/Higher Diploma related to Finance, or any other business-related fields.
Have at least 2 years of work experience in a similar position with field experience and collaborating with rural customers' settlements.
Are enthusiastic about working in the field to drive collections, resolve issues, and enhance the customer experience.
Have strong experience in Microfinance/ Fintech or banking background in Credit Collections debt recovery preferable.
Have good analytical, communication & people skills.
Possess excellent people skills.
Have clear and straight-to-the-point communication skills with fluency in English.
Possess apparent thinking/problem-solving ability.
Are enthusiastic about collaborating with rural customers & resolve customers' issues.
Are excellent and diligent.
Have excellent issue-tracking and resolution skills.
Ability to manage multiple tasks at the same time diligently and accurately.
Can work with multiple sales teams and cross-functional teams seamlessly. more

What you would be expected to do

Deliver classroom and field-based training to staff and agents in the assigned region.
Keep track of set KPIs and achieve training targets as required
Design and deliver training assessments with the guidance of the Training Manager
Support the Training Manager in identifying staff training needs.
Ensure 100% adoption and usage of technology-based work tools... by all field staff
Drive consistent & accelerated learning performance through data tools
Share timely communication of policies, training updates & changes to assigned region
Collect and share feedback on the implementation new tools, products, and processes
Run the administration of knowledge-based platforms
Drive  agent engagement & lesson completion via the learning management system
Facilitate and ensure effective delivery of  90-day induction and mentorship for field-based staff in the assigned region
Support the development and improvement of training materials and concepts

You might be a strong candidate if you

Have a Bachelors degree in Business Administration or any related field with at least 2 years of experience in training and coaching; preferably in the areas of sales, customer services or marketing.
Are knowledgeable about Learning Management Systems
Can conceptualize and develop a conducive learning environment
Potray diligence, accuracy, reliability and high level of commitment
Are profiiciently skilled  in Microsoft office and other visualization tools
Possess excellent interpersonal ,communication, analytical and problem-solving skills
Have good planning and organising ability, are self driven and able to work under minimal supervision with the flexibility to travel frequently to remote areas
 Are passionate about working with rural, off-grid consumers and resolving their issues more

The team you would join;

This role will be a single point of contact for the Sales team and customers for after-sales and service queries. This role will work with all the stakeholders within Company as well as with key stakeholders on the customer side for service queries and builds smooth relations with internal & external customers to obtain their loyalty to achieve best-in-class customer... satisfaction.
You will have the opportunity to work cross-functionally to find solutions for our customers, including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator obsessed with customer satisfaction, this role is for you! 

What you would be expected to do

Quality Assurance: Perform timely diagnostics and repair on all customer returns from the assigned zone while maintaining a report on all practical issues and actions. Regular improvement of all the existing processes at the Service center every quota.
Partnership & Customer Service: Deliver a comprehensive service to enquiring customers. Find solutions and ensure product replacements and other warranty claims are closed within the designated timelines. Delegate certain customer inquiries to specific teams when needed.
Dispute Management: Manage a large number of incoming calls and emails, keeping a record of customer interactions and details of actions taken. Report back on results addressing any issues/disputes from customers. 
Training: Build training materials and hold partner training about product troubleshooting, repairs, and replacement processes when requested. Develop a thorough knowledge of the product and service the company your work for is offering
Drive Operational Efficiency: Meet KPIs, including service level timelines and customer net promoter scores. 
Systems and process design: Coordinate with technology teams to ensure company systems, including applications, meet customer service needs. Develop new processes to transform current service operations more efficiently. 
Documentation & MIS:  Provide periodic reports to management on after-sales & service activities.
Any other business as assigned by your supervisor. 

You might be a strong candidate if you

Hold a degree/diploma in engineering or other relevant disciplines from a regional or globally recognized university/institution
Have at least 1+  years of experience in after-sales services support in the electronic consumer goods/ mobile industry
Demonstrate experience in solar Inverter installations 
 Have excellent verbal and written communication skills with the ability to distill information and understand how to communicate to different audiences to get results.
Are passionate about customer service and resolving their issues
Have the ability to maintain calm under pressure
Demonstrate efficiency in execution of duties with good planning and organizational skills
Are a critical thinker: Powerful ability to structure problems and drive towards solutions even in ambiguous situations
Have entrepreneurial Spirit with qualities of being able to work independently and figure things out with innovative thinking, problem-solving skills, and presence of mind. 
Demonstrate humility
Are driven by the social mission to provide energy to consumers and employment to rural communities. Should be a value-driven individual.

What We Offer

 An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry
The chance to work in an open-minded, collaborative culture surrounded by enthusiastic people who are driven by the challenge of continuously innovating and growing a smart, sustainable business with a profound impact on the world 
A genuinely multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds 
Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Academy more