Department Marketing

Reports to Managing Director or CEO

Key Duties and Responsibilities


Strategic Marketing Leadership 1.1 Develop and implement a comprehensive marketing strategy aligned with Villa Care’s short and long-term goals 1.2 Lead brand positioning, market expansion, and product and service visibility across all platforms
Client Acquisition Strategy 2.1 Formulate and... execute strategies to onboard more property owners for sales, letting, and management services 2.2 Identify new client segments and establish targeted outreach campaigns to attract landlords, developers, and investors 2.3 Leverage digital platforms, diaspora outreach, networking forums, expos, and prospecting to grow property listings
Campaign Management 3.1 Plan, execute, and evaluate digital and traditional marketing campaigns 3.2 Oversee social media, email marketing, events, and public relations activities to generate leads and enhance brand visibility
Team Management and Development 4.1 Supervise and mentor the marketing team, ensuring consistent high performance and innovation 4.2 Set key performance indicators and conduct regular performance evaluations
Budgeting and Resource Allocation 5.1 Prepare, manage, and track the marketing budget 5.2 Ensure optimal allocation of resources to yield maximum return on investment
Market Research and Competitive Analysis 6.1 Monitor market trends, competitors, and client needs to inform campaign strategies and pricing models 6.2 Translate insights into actionable marketing strategies
Lead Generation and Conversion Support 7.1 Drive qualified leads to the sales team through targeted campaigns and performance tracking 7.2 Collaborate with the sales team to create marketing collateral and client proposals
Stakeholder Engagement 8.1 Manage relationships with media houses, advertising agencies, event organizers, and sponsors 8.2 Represent the company in trade shows, expos, and industry forums such as the Kenya Homes Expo
Innovation and Brand Development 9.1 Enhance the Villa Care brand across all platforms and ensure consistency in messaging 9.2 Spearhead the adoption of new marketing technologies and customer relationship management platforms
Minimum Education Requirements
Bachelor’s degree in Marketing, Business Administration, Communications, or a related field
A master’s degree or professional certification in marketing is an added advantage
Required Training and Certifications
Certified training in digital marketing or social media marketing
Training in brand strategy or use of customer relationship management systems
Courses in event marketing and public relations
Leadership and people management training
Professional Experience
Minimum of seven to ten years of progressive marketing experience, preferably in real estate, property management, construction, or related sectors
Proven track record of successful marketing campaigns and digital strategy execution
Experience in managing marketing teams, budgets, and strategic partnerships
Experience in diaspora marketing, influencer marketing, and business-to-business lead generation is highly desirable
 


Key Skills and Competencies


Strong strategic thinking and innovation with the ability to convert market insights into practical actions
Effective leadership and people management capabilities
Excellent written and verbal communication and presentation skills
Proficiency in digital marketing including search engine optimization, paid advertising, analytics, and social media platforms
Ability to guide brand storytelling and content development
Strong analytical and commercial skills to support decision-making
In-depth knowledge of the real estate market including sales cycles, buyer behavior, and property management trends
Ability to attract and retain property owners through personalized marketing engagement and service excellence more

Job Description: Site Agent

Overview:

The Site Agent will oversee the day-to-day operations on the construction site, ensuring that projects are completed safely, on time, and within budget. The role requires expertise in civil and structural engineering or architecture to effectively manage construction activities, resources, and compliance with design specifications and quality... standards.

Key Responsibilities:


Oversee all construction activities and manage the workflow on-site.  
Ensure compliance with safety, health, and environmental regulations.  
Coordinate with contractors, architects, engineers, and suppliers.  
Manage project timelines, budgets, and resources efficiently.  
Conduct regular site inspections to monitor progress and quality of work.  
Address any issues or challenges that arise on-site and implement corrective actions.  
Prepare daily, weekly, and monthly reports on project progress, challenges, and achievements.  
Facilitate communication between stakeholders, ensuring all parties are aligned with project goals.  
Assist in project planning, scheduling, and implementation, ensuring that designs are executed accurately.


Training, Education, and Skills

Education Requirements:


Bachelor's degree in Civil Engineering, Structural Engineering, or Architecture.  
Professional certification (e.g., registered engineer or architect) is preferred.


Training:


Site management training, including health and safety certifications (e.g., OSHA, NEBOSH).  
Familiarity with construction management software and tools.  
Project management training is advantageous.


Skills and Expertise:


Strong leadership and team management skills.  
Excellent organizational and multitasking abilities.  
Effective problem-solving skills and the ability to think on your feet.  
Proficient in reading and interpreting technical drawings and specifications.  
Strong knowledge of building codes, regulations, and industry standards.  
Competency in construction project management software, such as MS Project, AutoCAD, or similar.  
Strong communication skills, both verbal and written, to interact with various stakeholders.


Experience Requirements  


Minimum of 5 years of experience in construction management, with at least 2 years in a site management role.  
Proven track record of managing complex construction projects successfully.  
Experience working on large-scale construction sites, with a preference for residential or mixed-use developments.


Expertise  


In-depth knowledge of construction techniques, materials, and processes.  
Ability to manage budgets and control project costs effectively.  
Expertise in managing subcontractors and suppliers.  
Experience with quality control procedures and ensuring compliance with design and engineering standards. more

Duties and Responsibilities:

Project Planning and Management:  


Develop comprehensive project plans, timelines, and milestones.
Oversee all stages of construction from inception to completion.
Coordinate with architects, engineers, and other professionals to ensure design intentions are met.
Monitor and control project progress to ensure adherence to schedules and budgets.
Manage... subcontractors, vendors, and suppliers, ensuring compliance with contractual obligations.


Resource Management:  


Allocate resources effectively, including labor, materials, and equipment.
Ensure optimal utilization of resources to minimize wastage and maximize efficiency.
Address any issues related to resource allocation that may impact project timelines or quality.


Quality Control:  


Implement and enforce quality control measures to ensure high standards of workmanship.
Regularly inspect construction sites to ensure adherence to design specifications and safety standards.
Resolve any on-site issues or disputes that may affect quality or progress.


Budget Management:  


Prepare, monitor, and manage project budgets.
Ensure cost-effective use of resources without compromising quality or timelines.
Track expenses and identify any areas of potential cost savings.


Risk Management:  


Identify potential risks and develop mitigation strategies.
Address unforeseen challenges promptly to minimize project disruptions.
Ensure compliance with all safety regulations and construction standards.


Client and Stakeholder Communication:  


Act as the primary point of contact between clients, stakeholders, and the construction team.
Provide regular updates on project progress, challenges, and changes.
Ensure client satisfaction by delivering projects that meet or exceed expectations.


Team Leadership and Management:  


Lead, motivate, and manage the construction team to achieve project objectives.
Conduct regular site meetings to review progress and address any issues.
Ensure all team members are adequately trained and equipped to perform their duties.


Documentation and Reporting:  


Maintain accurate project documentation, including contracts, plans, permits, and daily logs.
Prepare and submit regular project reports to senior management and clients.
Ensure all documentation is compliant with regulatory requirements and company policies.


Skills and Competencies:

Project Management:  


Expertise in managing large-scale construction projects from start to finish.


Leadership:  


Strong ability to lead and manage diverse teams.


Communication:  


Excellent verbal and written communication skills for interacting with clients, stakeholders, and team members.


Problem-Solving:  


Ability to identify and resolve issues promptly and effectively.


Time Management:  


Strong organizational skills with the ability to prioritize tasks and meet deadlines.


Financial Acumen:  


Proficient in budget management and cost control.


Technical Skills:  


In-depth knowledge of construction processes, materials, and regulations.


Experience:


A minimum of 8-10 years of experience in construction project management, with at least 5 years in a leadership role.
Proven track record of successfully managing large, complex construction projects.
Experience working on busy construction sites with multiple stakeholders and tight deadlines.


Training and Certifications:


Bachelor's degree in Construction Management, Civil Engineering, or a related field.
Project Management Professional (PMP) or equivalent certification is highly desirable.
OSHA or equivalent safety certification.
Continuous professional development in construction management, safety, and industry best practices.


Expected Outputs:


Successful completion of construction projects within the agreed timeframe and budget.
High-quality construction work that meets or exceeds client expectations.
Efficient resource management leading to cost savings and optimized use of materials and labor.
A well-coordinated team that works effectively to meet project objectives.
Comprehensive project documentation and reporting that is accurate and compliant with regulations. more

Overview:  


The Site Agent will oversee the day-to-day operations on the construction site, ensuring that projects are completed safely, on time, and within budget. The role requires expertise in civil and structural engineering or architecture to effectively manage construction activities, resources, and compliance with design specifications and quality standards.


Key Responsibilities:...  


Oversee all construction activities and manage the workflow on-site.  
Ensure compliance with safety, health, and environmental regulations.  
Coordinate with contractors, architects, engineers, and suppliers.  
Manage project timelines, budgets, and resources efficiently.  
Conduct regular site inspections to monitor progress and quality of work.  
Address any issues or challenges that arise on-site and implement corrective actions.  
Prepare daily, weekly, and monthly reports on project progress, challenges, and achievements.  
Facilitate communication between stakeholders, ensuring all parties are aligned with project goals.  
Assist in project planning, scheduling, and implementation, ensuring that designs are executed accurately.


Training, Education, and Skills

Education Requirements:  


Bachelor's degree in Civil Engineering, Structural Engineering, or Architecture.  
Professional certification (e.g., registered engineer or architect) is preferred.


Training:  


Site management training, including health and safety certifications (e.g., OSHA, NEBOSH).  
Familiarity with construction management software and tools.  
Project management training is advantageous.


Skills and Expertise:  


Strong leadership and team management skills.  
Excellent organizational and multitasking abilities.  
Effective problem-solving skills and the ability to think on your feet.  
Proficient in reading and interpreting technical drawings and specifications.  
Strong knowledge of building codes, regulations, and industry standards.  
Competency in construction project management software, such as MS Project, AutoCAD, or similar.  
Strong communication skills, both verbal and written, to interact with various stakeholders.


Experience Requirements  


Minimum of 5 years of experience in construction management, with at least 2 years in a site management role.  
Proven track record of managing complex construction projects successfully.  
Experience working on large-scale construction sites, with a preference for residential or mixed-use developments.


Expertise  


In-depth knowledge of construction techniques, materials, and processes.  
Ability to manage budgets and control project costs effectively.  
Expertise in managing subcontractors and suppliers.  
Experience with quality control procedures and ensuring compliance with design and engineering standards. more

Role Summary:


The Assistant Property Manager will support the Property Manager in overseeing the daily operations, management, and maintenance of assigned properties. This role includes tenant relations, financial management, property inspections, and coordination of maintenance services to ensure the properties are well-maintained and meet all regulatory and safety standards.


Key... Responsibilities:

Tenant Relations:


Handle tenant inquiries, complaints, and concerns promptly and professionally.
Assist with lease agreements, renewals, and terminations.
Coordinate move-ins, move-outs, and ensure all documentation is accurately completed.


Financial Management:


Assist in preparing property budgets and financial reports.
Monitor rent collections, prepare invoices, and handle delinquent accounts.
Assist in managing service charges, property taxes, and utility payments.


Property Maintenance:


Coordinate and supervise maintenance requests and repairs.
Conduct regular property inspections to ensure compliance with safety standards.
Assist in sourcing and managing contractors and vendors for property services.


Administrative Support:


Maintain accurate and up-to-date property records, including tenant files, maintenance logs, and inspection reports.
Prepare monthly, quarterly, and annual property performance reports.
Ensure compliance with property management policies, procedures, and regulations.


Marketing and Leasing:


Assist in marketing vacant units through various channels.
Conduct property tours for prospective tenants and provide information about the properties.
Support leasing activities to ensure optimal occupancy rates.


Communication and Reporting:


Assist the Property Manager in communicating with property owners, tenants, and vendors.
Prepare and present reports on property performance, occupancy rates, and maintenance activities.


Required Experience:


Minimum of 3-6  years of experience in property management or a related field.
Experience in tenant relations, lease administration, and property maintenance.
Familiarity with financial management, budgeting, and rent collection.


Expertise:


Strong understanding of property management laws, regulations, and best practices.
Proficiency in property management software (e.g., Yardi, Zoho, or equivalent).
Ability to handle multiple properties and tasks simultaneously.
Knowledge of local real estate market trends and dynamics.


Education:


A Bachelor’s degree in Real Estate, Property Management, Business Administration, or a related field is preferred.
Additional certification in property management (e.g., CPM, ARM) is an added advantage.


Skills:


Excellent communication skills: Verbal and written communication skills to interact effectively with tenants, vendors, and team members.
Organizational skills: Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities.
Customer service orientation: Strong customer service skills to handle tenant inquiries and resolve issues promptly.
Problem-solving skills: Ability to identify and resolve property-related issues effectively.
Attention to detail: Meticulous attention to detail in handling documents, financial records, and property inspections.
Financial acumen: Basic understanding of budgeting, financial reporting, and rent collection.
Computer proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and property management software.


Training:


On-the-job training: Training in property management software, tenant relations, maintenance coordination, and financial management.
Workshops and seminars: Attend relevant workshops, seminars, and training programs in property management and customer service.
Continual professional development (CPD): Participation in ongoing training programs to stay updated with industry trends and regulations.


Overall Capabilities:


Ability to work independently and as part of a team.
Capable of managing stress and resolving conflicts efficiently.
Flexible and adaptable to changing environments and property needs.
Strong ethical standards and commitment to maintaining confidentiality. more

Location: Busy Construction Site

Company: Homefix Ltd

Job Summary:

The Formwork Supervisor is responsible for overseeing all formwork-related activities on-site, ensuring alignment with construction standards, timelines, and quality expectations. The role involves managing the team, monitoring the assembly and dismantling of formwork, and ensuring the effective use of modern equipment... such as laser alignment tools.

Key Responsibilities

Supervision and Management:


Lead and supervise the formwork team in assembling, aligning, and dismantling formwork structures.
Allocate tasks and monitor daily activities to meet project deadlines.
Ensure proper training and guidance for workers on safe handling and operation of formwork systems.


Formwork Installation:


Oversee installation, alignment, and fixing of formwork for columns, beams, slabs, walls, and other structural components.
Utilize modern instruments like laser alignment tools for precise positioning of formwork.
Inspect formwork systems to ensure structural integrity and compliance with design specifications.


Quality Control and Safety:


Ensure all formwork systems adhere to safety standards and building codes.
Conduct regular inspections to identify and rectify defects.
Enforce safety protocols and provide necessary personal protective equipment (PPE) to team members.


Equipment and Materials Management:


Maintain an inventory of formwork materials and equipment.
Coordinate with the procurement team for timely delivery of materials and tools.
Ensure proper maintenance of laser equipment and other modern tools.


Reporting and Documentation:


Maintain daily records of formwork activities and progress.
Report project updates, issues, and equipment needs to the Site Manager.
Prepare and submit documentation for completed work.


Education and Training

Education:


Diploma or Certificate in Construction Technology, Civil Engineering, or a related field.
Certification or training in formwork systems (Doka, PERI, or similar) is an added advantage.


Training Requirements:


Proficiency in operating modern construction tools such as laser alignment equipment.
On-the-job training in advanced formwork systems and construction best practices.


Skills and Capabilities

Technical Skills:


Strong understanding of formwork systems, assembly techniques, and concrete pouring.
Proficient in the use of laser alignment tools, total stations, and other modern equipment for accurate formwork alignment.
Knowledge of construction drawings and ability to interpret structural designs.


Leadership and Communication:


Proven ability to lead and motivate a team in high-pressure environments.
Excellent communication skills for coordinating with workers, subcontractors, and site managers.


Problem-Solving:


Ability to identify and resolve issues related to formwork placement and alignment efficiently.
Strong decision-making skills to adapt to on-site challenges.


Attention to Detail:


Ensure precise alignment and secure fixing of formwork structures.
Maintain high standards of quality control to avoid structural defects.


Safety Compliance:


Thorough knowledge of health and safety regulations related to formwork operations.
Capability to enforce safety measures and conduct risk assessments on-site.


Experience Requirements


At least 5 years of experience in formwork operations on large construction sites.
Previous experience in managing a team of formwork technicians.
Demonstrated expertise in using modern alignment tools like lasers and total stations.


Preferred Capabilities


Familiarity with modular formwork systems and advanced shuttering techniques.
Ability to train junior workers on modern formwork practices.
Willingness to stay updated on the latest industry trends and technologies.


This role requires a dedicated professional with a keen eye for detail, technical expertise, and leadership qualities to ensure efficient formwork operations at Homefix Ltd. more

Key Responsibilities:

Sales and Marketing:


Develop and execute effective marketing strategies to promote real estate properties.
Actively source and convert leads into sales or rentals through cold calling, social media marketing, and networking.
Conduct property tours and follow up with clients to close deals.


Client Management:


Build and maintain strong relationships with... clients to ensure satisfaction and loyalty.
Address inquiries and concerns promptly, providing excellent customer service.


Market Research and Analysis:


Conduct market analysis to identify potential opportunities and competitive pricing.
Monitor trends in the real estate market to inform marketing efforts.


Promotional Activities:


Participate in and organize promotional events, property expos, and open houses.
Create and manage marketing materials such as brochures, social media content, and newsletters.


Reporting:


Maintain detailed records of sales, leads, and marketing activities.
Prepare regular reports for the management team on performance metrics, campaign success, and future strategies.


Required Skills:


Excellent communication and interpersonal skills.
Strong negotiation and persuasion abilities.
Knowledge of digital marketing, including social media platforms and email campaigns.
Proficiency in CRM and real estate management software.
Analytical skills to assess market trends and property values.
Time management and multitasking abilities.
Creative thinking and adaptability to dynamic market conditions.


Education:


Bachelor's degree in Marketing, Business Administration, Real Estate, or a related field.
Certification in real estate sales or marketing is an added advantage.


Experience:


2-4 years of experience in real estate sales and marketing.
Proven track record in meeting sales targets and managing client relationships.


Training:

Regular training in:


Real estate market trends and valuation.
Digital marketing and social media tools.
Customer relationship management (CRM) software.
Sales techniques and negotiation skills.
Villa Care Ltd's specific property portfolio and marketing strategies.


Expected Outputs:


Achievement of monthly and quarterly sales targets.
Increased lead conversion rates.
Effective execution of marketing campaigns with measurable ROI.
Regular updates to the client database with detailed notes on interactions and outcomes.
Enhanced brand visibility and market share for Villa Care Ltd.
This job is ideal for someone with a passion for real estate, a proactive attitude, and the ability to thrive in a target-driven environment. more

Overview:  


The Site Agent will oversee the day-to-day operations on the construction site, ensuring that projects are completed safely, on time, and within budget. The role requires expertise in civil and structural engineering or architecture to effectively manage construction activities, resources, and compliance with design specifications and quality standards.


Key Responsibilities:...  


Oversee all construction activities and manage the workflow on-site.  
Ensure compliance with safety, health, and environmental regulations.  
Coordinate with contractors, architects, engineers, and suppliers.  
Manage project timelines, budgets, and resources efficiently.  
Conduct regular site inspections to monitor progress and quality of work.  
Address any issues or challenges that arise on-site and implement corrective actions.  
Prepare daily, weekly, and monthly reports on project progress, challenges, and achievements.  
Facilitate communication between stakeholders, ensuring all parties are aligned with project goals.  
Assist in project planning, scheduling, and implementation, ensuring that designs are executed accurately.


Training, Education, and Skills

Education Requirements:  


Bachelor's degree in Civil Engineering, Structural Engineering, or Architecture.  
Professional certification (e.g., registered engineer or architect) is preferred.


Training:  


Site management training, including health and safety certifications (e.g., OSHA, NEBOSH).  
Familiarity with construction management software and tools.  
Project management training is advantageous.


Skills and Expertise:  


Strong leadership and team management skills.  
Excellent organizational and multitasking abilities.  
Effective problem-solving skills and the ability to think on your feet.  
Proficient in reading and interpreting technical drawings and specifications.  
Strong knowledge of building codes, regulations, and industry standards.  
Competency in construction project management software, such as MS Project, AutoCAD, or similar.  
Strong communication skills, both verbal and written, to interact with various stakeholders.


Experience Requirements  


Minimum of 5 years of experience in construction management, with at least 2 years in a site management role.  
Proven track record of managing complex construction projects successfully.  
Experience working on large-scale construction sites, with a preference for residential or mixed-use developments.


Expertise  


In-depth knowledge of construction techniques, materials, and processes.  
Ability to manage budgets and control project costs effectively.  
Expertise in managing subcontractors and suppliers.  
Experience with quality control procedures and ensuring compliance with design and engineering standards. more

Key Responsibilities:
Accounts Coordination:

Assist the Head of Accounts in managing day-to-day accounting operations across all subsidiaries of Homes Universal, including Villa Care, Homefix, Security 24, Homes Kenya Ltd, and Sigimo Enterprises.
Coordinate with various departments to gather financial data, verify the accuracy of transactions, and ensure timely entry into accounting... systems.
Assist in the preparation and consolidation of weekly and monthly financial reports, such as bank reconciliations, petty cash reports, and departmental follow-ups.

Accounts Receivable and Payable Management:

Support the accounts payable and receivable processes by verifying invoices, processing payments, and following up on outstanding accounts.
Reconcile client and vendor statements, investigate discrepancies, and ensure prompt resolution.
Prepare and maintain accurate records of all transactions and assist in maintaining the general ledger.

Financial Analysis and Reporting:

Assist in preparing financial statements, budgets, and forecasts for review by the Head of Accounts.
Analyze financial data to identify trends, variances, and potential areas of improvement.
Prepare reports on cash flow, expenses, revenue, and other key financial metrics.

Compliance and Audit Support:

Ensure all accounting activities comply with financial regulations, company policies, and best practices.
Assist with internal and external audits, including the preparation of audit schedules, gathering required documentation, and responding to audit inquiries.
Maintain organized records of financial documents, including receipts, invoices, and contracts.

Administrative Support:

Provide administrative support to the Accounts Department, including scheduling meetings, preparing correspondence, and maintaining financial records.
Assist with coordinating departmental tasks, meetings, and deadlines to ensure smooth workflow.
Handle queries from internal and external stakeholders regarding accounts and finance matters.

System Management:

Assist in managing accounting software and systems, ensuring accurate data entry and maintaining up-to-date records.
Provide training and support to other staff members in using the accounting software and financial reporting tools.

Process Improvement:

Identify and suggest opportunities for process improvements within the Accounts Department to enhance efficiency and accuracy.
Collaborate with team members to implement changes and streamline workflows.

Experience and Expertise:

Minimum of 2-3 years of experience in accounting, finance, or a related field, preferably in a real estate, construction, or service-based industry.
Familiarity with accounting software (e.g., QuickBooks, Sage, Tally) and experience in managing accounting processes for multiple subsidiaries or business units.
Experience in accounts receivable and payable management, financial reporting, and reconciliation.
Knowledge of accounting principles, financial regulations, and tax compliance in Kenya.

Education:

Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Professional certifications such as Certified Public Accountant (CPA) or ACCA qualification is an added advantage.

Skills and Capabilities:

Financial Acumen: Strong understanding of accounting principles, financial statements, budgeting, and financial analysis.
Attention to Detail: High level of accuracy and attention to detail in managing financial data and preparing reports.
Communication Skills: Excellent verbal and written communication skills, with the ability to communicate financial information effectively to both financial and non-financial stakeholders.
Organizational Skills: Strong organizational and multitasking abilities to manage multiple priorities, tasks, and deadlines.
Analytical Skills: Ability to analyze financial data, identify discrepancies, and provide insights to support decision-making.
Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and accounting software.
Problem-Solving Skills: Strong problem-solving skills with the ability to resolve discrepancies and respond to financial inquiries.
Team Collaboration: Ability to work effectively in a team environment, supporting colleagues and contributing to a positive work culture.
Confidentiality: Ability to handle sensitive financial information with the utmost confidentiality and integrity.

Training and Development:

On-the-job training in company-specific accounting processes, software, and systems.
Regular training sessions and workshops on updates in financial regulations, tax laws, and accounting standards.
Opportunities for professional development through seminars, webinars, and courses in accounting, finance, and compliance.
Mentorship and coaching from senior accounting staff and management.

Overall Capabilities:

A proactive and detail-oriented professional with a strong commitment to maintaining financial accuracy and compliance.
Capable of managing multiple accounting tasks and responsibilities efficiently.
A team player with the ability to work collaboratively with colleagues across departments and subsidiaries.
Demonstrates initiative in identifying areas for process improvement and implementing solutions.
Adaptable and flexible in a fast-paced environment, able to meet deadlines and handle workload fluctuations. more

Key Responsibilities:
Operational Oversight:

Assist the Security Operations Manager in overseeing day-to-day security operations, ensuring all security protocols and procedures are strictly adhered to.
Coordinate and supervise security personnel, including guards, supervisors, and other security staff, to maintain high levels of vigilance and performance.
Develop, implement, and monitor... operational plans, policies, and procedures to ensure effective security measures across all client sites.
Conduct regular site inspections and audits to identify vulnerabilities, mitigate risks, and enhance security measures.

Incident Management and Reporting:

Assist in managing and responding to security incidents, emergencies, and crises in a timely and effective manner.
Prepare detailed incident reports, including analysis of causes, actions taken, and recommendations for preventing future incidents.
Coordinate with law enforcement, emergency services, and other relevant authorities as required.
Maintain accurate records of all security-related incidents, investigations, and operations.

Staff Training and Development:

Assist in developing and conducting training programs for security personnel, covering areas such as emergency response, access control, surveillance, and customer service.
Mentor and provide ongoing support to security staff to enhance their skills and knowledge.
Ensure that all security personnel are adequately trained, certified, and equipped to perform their duties.

Client Relationship Management:

Act as a liaison between clients and Security 24, ensuring client satisfaction by addressing concerns, requests, and feedback promptly.
Conduct regular meetings with clients to review security performance, discuss improvements, and identify potential new opportunities.
Develop and maintain strong relationships with clients to foster trust and collaboration.

Resource Management:

Assist in managing security resources, including personnel, equipment, and vehicles, to ensure efficient allocation and utilization.
Monitor and maintain inventory levels of security equipment, uniforms, and other supplies, ensuring timely replenishment.
Assist in preparing and managing budgets for security operations and ensuring cost-effective use of resources.

Compliance and Quality Assurance:

Ensure compliance with all legal, regulatory, and organizational requirements related to security operations.
Conduct regular assessments to ensure that all security personnel and activities comply with company policies and industry standards.
Participate in internal audits and implement corrective actions as needed.

Technology and Systems Management:

Oversee the use and maintenance of security technology systems, including CCTV, alarm systems, access control, and communication tools.
Assist in evaluating and recommending new security technologies and systems to enhance operational efficiency.

Reporting and Documentation:

Prepare regular reports on security operations, incidents, and performance metrics for review by the Security Operations Manager.
Ensure that all documentation related to security operations is accurate, up-to-date, and securely maintained.

Experience and Expertise:

Minimum of 3-5 years of experience in security management or a related field, with at least 2 years in a supervisory or managerial role.
Proven experience in coordinating and supervising security personnel and operations across multiple locations.
Familiarity with security technology systems, including CCTV, access control, alarm systems, and emergency communication tools.
Experience in handling security incidents, investigations, and reporting.
Knowledge of local laws, regulations, and standards related to security operations.

Education:

Bachelor's degree in Security Management, Criminology, Business Administration, or a related field.
Professional certifications in security management, such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or Security Supervision and Management (SSM), are an advantage.

Skills and Capabilities:

Leadership and Management Skills: Strong ability to lead, motivate, and manage a diverse team of security personnel.
Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to effectively interact with clients, staff, and stakeholders.
Problem-Solving and Decision-Making: Strong analytical and critical thinking skills with the ability to quickly assess situations and make sound decisions.
Customer Service Orientation: High level of customer service focus, with the ability to build and maintain positive relationships with clients.
Attention to Detail: Strong attention to detail in managing security operations, reporting incidents, and ensuring compliance.
Technical Proficiency: Competency in using security management software, technology systems, and Microsoft Office Suite (Word, Excel, PowerPoint).
Flexibility and Adaptability: Ability to adapt to changing circumstances, handle high-pressure situations, and work outside regular hours when necessary.
Organizational Skills: Strong organizational skills with the ability to manage multiple tasks, priorities, and deadlines.

Training and Development:

On-the-job training in the use of security management systems and technologies.
Regular training sessions on emergency response, incident management, and client service.
Participation in professional development programs, workshops, and seminars in security management.
Ongoing mentorship and coaching from senior security management.

Overall Capabilities:

A proactive, reliable, and detail-oriented professional with a strong commitment to maintaining safety and security.
Ability to work independently and as part of a team, demonstrating integrity and accountability in all tasks.
Capable of effectively managing security operations and personnel to achieve optimal performance and client satisfaction.
Demonstrates initiative in identifying areas for improvement and implementing effective solutions. more