Job Purpose

Build and grow modern trade sales by ensuring targets for the respective branch are hit on a regular basis. Provide excellent service to the customers by always attending to their needs and being proactive to find solutions to any problem encountered. Grow range and shelf presence in the respective store and build strong relationships at the store level with branch salespeople,... supervisors, and managers to ensure a positive & motivating work environment geared to growing sales and hitting targets.

Roles and responsibilities

Achieve sales targets set by management for the specific branch/branches assigned to you.
Discipline required to report on time and ensure communicated working hours are adhered to.
Follow up on behalf of the customer to get updates on their products that have come back for repair – be the link between the end consumer and Hotpoint in such cases – escalate any issues not sorted within 5 days.
Ensure all fast movers within each category are in stock (on the shelf) and well displayed – if not in stock they should be on a pending LPO.
Adherence to store planograms/clusters/assortments.
Follow up for fast delivery for any pending orders.
Ensure all promotions and price changes are implemented on time – proof of shelf prices should be availed on the day the promotion starts.
Always have an updated codes list – request for corrections if any mistakes are noticed.
Shelf share and visibility – ensure strong representation on the ground with prime displays secured.
Monitor competition and ensure market intelligence is relayed on a weekly basis.
Range expansion – ensure the respective branch increases the variety – of brands and range to ensure we stay ahead of the competition and are competitive in all segments.
Train the store salespeople to ensure all staff in the respective store are up to date with the latest product knowledge.
Provide exemplary service to all Customers in order to ensure customer satisfaction during and after the sale process.
Ensure excellent product knowledge for the entire range of Hotpoint products.
Up-to-date market and competitor information.
Carry out all the work in a professional and ethical manner and within company policy.
Promptly deal with all customer complaints.
Any other duties as may be assigned from time to time by Superior.

Qualification

A diploma in a business-related course.

Experience

Minimum of 2 years in a sales/marketing field, the candidate should have held a sales position selling to end consumers in dedicated stores.

Key Skills:

Communication
Customer focus
Presentation
Problem-solving
Proactiveness
Application Criteria more

Job Purpose

The purpose of the role is to meet departmental objectives by ensuring compliance of the set processes andprocedures.

Job Responsibility and Accountabilities

Repair and service of HE and SDA goods in the Service Centre and on In-Home assignments.
Handles all technical service related jobs and repairs at the Service Centre.
Ensure compliance with RTAT activities, compliance... to GRN procedures and follow-through.
Follow laid down ISO repair procedures on every repair job.

Productivity and RTAT SDA

90% of all P&D and Carry-in, in-warranty SDA & amp; HE units within 4 hours
All express service repairs within 45min
All out warranty to be diagnosed and reports submitted to the technical supervisor within the same day of allocation.

Repeat Repair

Achieve 0% of repeat repair due to workmanship.
Educate customer on any misuse.

Workshop

Maintenance
Clean all units after repair and sections daily at the end of the day.

Diagnosis

100% accurate diagnosis to avoid multiple parts usage.

Tools Management

0% tools loss will be accepted

Productivity and RTAT HA

60% of all in-home, in-warranty HA units to be completed same day.
All out warranty to be diagnosed and report to be submitted to the technical supervisor within the same day of allocation.

Repeat Repair

Achieve 0% of repeat repair due to workmanship.
Educate customer on any misuse.

Diagnosis

100% accurate diagnosis to avoid multiple parts usage.
0% request of same part due to poor workmanship.

Qualification

Minimum of Diploma in Electrical/Mechanical Engineering or equivalent.

Experience

Working knowledge of electronics repair.

Key Skills:

Ability to exhibit patience and tolerance.
Ability to work with minimum supervision.
Ability to multi-task, prioritize and pay attention to details.
Provision of feedback to customer and ensure satisfaction levels.
Right escalation of issues beyond ones scope.
Improve on the ways of working and resolve customers concerns to improve on their satisfaction levels.
Demonstrate ability to take prudent action with little oversight.
Demonstrate openness in communication to others, able to communicate to customers in a language they can understand, listen well and incorporate their thoughts and ideas.
Track record for building trust and reliability to deliver desired results.
Ability to work in a team while keeping in mind the overall company objectives.
Ability to deliver required results and support customers in a timely manner. more

We are looking for an agile Data Analyst Intern to perform various administrative tasks and support the Department’s daily activities.
Qualifications

Bachelor’s Degree in Statistics, Computer Science, Finance, IT or any related field from a recognized training Institution.
 Ability to carry out data retrieval, analysis and interpretation.
Ability to collate, query and clean data coming in... from the field sites including flagging out inconsistencies arising from data obtained from the field as part of routine data checks.
Ability to perform various data manipulations, analyses and generate reports as requested.
Ability to maneuver through different excel functions e.g VLookup and Pivot Tables.
Experience with Microsoft Office Suite.
Energetic and flexible personality.
Strong analytical skills. more

Hotpoint Appliances Limited has an exciting career opportunity in the Retail Department. We are seeking for talented, dynamic, self-driven and results oriented individual who is committed to excellent performance and participating in our growth strategy.
Reports to: Deputy Store Manager
Department: Retail
Location: Eldoret/ Kisumu/ Mombasa/ Nairobi
Job Purpose
Responsible for welcoming... customers, learning product information, selling merchandise, maintaining the displays and assist customers by providing the customers with a great shopping experience.
 Job Responsibility and Accountability

Ensure personal presence on the floor and aid customers in locating merchandise.
Take customers through all products and provide maximum information.
Recommend on the merchandise to be delivered from the warehouse/store when merchandise is not on the floor.
Capture client details on the e-warranty forms.
Direct and escort customers to the item testing area, ensure client is given a product demo and products tested are working as per their specifications.
Close the sale at minimum discount and assist in the check-out process as well as dispatching or arrange for the delivery by compiling client details.
Provide customer feedback on completion of the sale.
Share information to customers on the offers available.
Inform the customers about purchasing incentives.
Responsible for helping build up a business by identifying new business prospects and selling products to them.
Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.
Coordination with the delivery team and ensure that products are delivered in a timely manner.
Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
Replenish stock from stores or go down when it reaches the reorder level.
Supervise and ensure that merchandize is dust free.
To ensure the price tags & feature cards in the appropriate product.
Ensuring daily stock checks carried out for the impulse product category assigned.
Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags
Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team
Ensure all stocks under your custody is balanced monthly.

Qualification and Experience

A minimum of Diploma in Sales, Marketing, Customer care or equivalent.
Sales training or exposure in a similar role in retail environment will be an added advantage.
At least 1 year experience in a sales environment preferably in retail.
Must be friendly with a pleasant and engaging personality.
Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
Should be well-organized and detailed-oriented.
Should have basic knowledge of inventory management.
Should be of a smart appearance and articulate.
Should be able to work under pressure.

Key Skills:

Good selling skills.
Good negotiation and influencing skills.
Good interpersonal skills.
Teamwork and Collaboration. more

Reports to: Retail Head
Department: Retail
Location: Eldoret/ Kisumu
Job Purpose

To promptly respond to retail customer’s inquiries, handle complaints, troubleshoot problems, provide information, maintain client compliant database.
Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers).

Job Responsibility and... Accountability

To promptly respond to retail customer’s inquiries, handle complaints, troubleshoot problems, provide information, maintain client compliant database.
Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers)

Accountabilities 

Schedule daily operations-prepare a schedule of activities in the branch and allocate tasks to the team. Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
Ensure Showroom is fully stocked with required stocks. Ensure that all POPs are in place and pricing completed.
Follow up those customers are promptly attended to on arrival in the showroom. Assist Sales Persons in closing the sale.
Carry out product discounting in conjunction with Orion guidelines.
Ensure Credit Notes are correctly processed in accordance with set guidelines.
Ensure all Gate Passes, LTO, Stock Movements are correctly processed in accordance with Procedures. Follow up on Consignments.
Prepare Manual Delivery Notes and reports to Management.
Manage stocks in liaison with the Stores & Dispatch Supervisor/Stores Assistant.
Follow up with Transport Coordinator to ensure all deliveries are carried out as scheduled.
Resolve conflicts- looks after the problems faced by the staff and resolves any conflicts that may hamper the functioning of the branch.
Ensure all staff are trained as per the training calendar. Ensure discipline is maintained by the Showroom team.
Ensure staff presentation is smart and formal attire is adhered to.
Ensure breaks by staff are taken in an orderly fashion and timings are adhered to.
Responsible for staff leave management

Qualification

A Minimum qualification of a degree in Sales & Marketing, Public relations or Customer service or any business-related course is required.

Experience and Key Skills

At least 5 years’ experience in sales or marketing, customer care from a service industry back ground in a retail supervisory or management position.
Excellent personal presentation and telephone etiquette.
Proficient in relevant computer applications.
Excellent people /customer service skills.
Excellent Report writing skills.
Excellent interpersonal skills.
Excellent communication skills both verbal and written.
Good problem analysis and solving skills.
Good listening skills.
Computer skills.
Good organizational skills. more

Job Purpose
Responsible for welcoming customers, learning product information, selling merchandise, maintaining the displays and assist customers by providing the customers with a great shopping experience.
 Job Responsibility and Accountability

 Ensure personal presence on the floor and aid customers in locating merchandise.
Take customers through all products and provide maximum... information.
Recommend on the merchandise to be delivered from the Warehouse/store when merchandise is not on the floor.
Capture client details on the e-warranty forms.
Direct and escort customers to the item testing area, ensure client is given a product demo and products tested are working as per their specifications.
Close the sale at minimum discount and assist in the check-out process as well as dispatching or arrange for the delivery by compiling client details.
Provide customer feedback on completion of the sale.
Share information to customers on the offers available.
Inform the customers about purchasing incentives.
Responsible for helping build up a business by identifying new business prospects and selling products to them.
Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.
Coordination with the delivery team and ensure that products are delivered in a timely manner.
Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
Replenish stock from stores or warehouse when it reaches the reorder level.
Supervise and ensure that merchandize is dust free.
To ensure the price tags & feature cards in the appropriate product.
Ensuring daily stock checks carried out for the impulse product category assigned.
Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags
Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team
Ensure all stocks under your custody is balanced monthly.

Qualification

Able to speak and understand Arabic
A minimum of Certificate in Sales, Marketing, Customer care or equivalent.
Sales training or exposure in a similar role in retail environment will be an added advantage.

Experience

At least 1 year experience in a sales environment preferably in retail.
Must be friendly with a pleasant and engaging personality.
Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
Should be well-organized and detailed-oriented.
Should have basic knowledge of inventory management.
Should be of a smart appearance and articulate.
Should be able to work under pressure.

 Key Skills:

Good selling skills.
Good negotiation and influencing skills.
Good interpersonal skills.
Teamwork and Collaboration. more

Job Purpose:
The job purpose of this role is to lead the development and execution of creative designs, concepts, and strategies across multiple channels. The primary responsibility of this role is to elevate the company's brand image and achieve business objectives through high-quality, visually compelling designs. As the Senior Graphic Designer, you will lead a team of designers and manage... projects from concept to final product, ensuring that all designs are delivered on time
Key Responsibilities:

Designing all forms of branding and marketing content using graphic design tools including design and editing software, including (but not limited) colour and font selection, photo and video editing, layouts, graphics, icons, logos and other design requirements to communicate creative concepts and messaging
Work in collaboration with the rest of the marketing team to offer and develop ideas, concepts, strategies and proposals for marketing campaigns and activities that will drive company sales and build the brand across all marketing channels
Ensure full understanding and utilisation of the Trello project management platform for all tasks
Conceptualizing and executing design concepts that elevate creative output and push boundaries of creative thinking and design in the execution of brand and marketing presentation
Ensure creation of all branding and marketing communication is effectively executed and optimized for all required marketing platforms, and completed within set timelines
Work with the design team to conceptualize and design all forms of marketing communication effective for all digital platforms as well as retail outlets and wholesale market
Taking a leading role in improving the quality of design work and ideas for branding and marketing communication and supporting and guiding the other designers to learn, develop and execute elevated standards of design output
Keep up-to-date with current design trends, global and local, and undertake monthly research on competitor branding and marketing communication
Be a custodian and protector of brand standards across all brand touchpoints and ensure all branding and marketing presentation consistently meets the set standards and guidelines without exception
Lead by example in living the Hotpoint culture and values and be driven and ambitious to achieve personal growth and growth for the company
Learn, read and expand your understanding of branding and marketing to develop a broader and deeper knowledge base and keep knowledge relevant and up to date

Key Performance Indicators:

Consistent, high-quality, creative design and execution of all required content as per specified campaigns within set timelines
Completion of all tasks assigned as per the Trello management platform within specified deadlines stated
Consistent, quality, accurate, timely roll out and execution of all agreed marketing communication as per specified campaign across all communication channels
Elevating the quality and creativity of design work and ideas for branding and marketing communication and driving a higher standard of design output in the design team, evidenced by the consistent improvements in content created
Leading by example in exemplifying the Hotpoint brand culture and values and demonstrating a commitment to professional growth and excellence in all work more

Job Purpose

Overseeing and controlling the process of receiving payments for the organization’s services or products, and making sure that payments are received promptly and efficiently by conducting credit checks on new customers, resolving problems about invoice payments, reconciling complex month-end accounts, report and escalate on outstanding issues, highlighting potential debtor problems,... reviewing customers credit ranking, and minimizing company’s credit exposure risk.
Manage areas of accounts receivable, processing orders, receipt of cheques and reconciliation of customer payments and account.

  Job Responsibility and Accountability

Providing support to the Sales Reps and assisting in handling reconciliations, queries, and timely resolution.
Following up on the assigned overdue debts and ensuring they are always on terms.
Handling the account opening process by gathering documentation, performing credit checks with referees/bureaus, and seeking approval before creating customer accounts in the ERP system.
Ensuring the debtors’ policy is being always adhered to.
Monitoring of credit accounts change in payment patterns and escalating the same on timely basis.
Preparing demand letters and monitoring progress by engaging the customer.
Raising Credit Note requisitions for non-stock transactions.
Reviewing Credit Facilities provided to customers and reducing exposure.
Monitoring and reverting Credit Facility when temporary enhancements are approved as per the credit policy.
Meetings with the sales team to resolve outstanding queries.
Analysing and de-activating dormant accounts.
Ensure customer statements are sent every month.
Timely reconciliation of Payment Portal control accounts.
Conducting Debtors balance confirmation time to time and timely resolving any variances that may arise.
Assisting in review of credit policy.
Conducting credit risk assessment and ensuring that mitigation actions are in place.
Managing credit customers relationship.
Ensuring checks are done before processing customer orders raised by the Sales Team.
Communicating to the respective Sales Rep, Sales Head and Credit Control Manager where the order exceeds the credit facility.
Supervising Receivable team.
Ensuring sales and supporting documents are well gathered and arranged before handing them over to the Filing Team.
Ensure printing of non-stock related Invoices and Credit Notes on timely basis.
Approving payments recorded in the ERP System by confirming receipt of funds in the bank or online payment portal accounts.
Ensure monthly reconciliations for the assigned accounts i.e. online accounts.
Performing and ensuring the Receivables Team matches payments daily and as and when payments are being recorded.
Uploading withholding VATs.
Staff Purchases: approving staff purchases, processing deductions, and analysing and following up on staff outstanding debts.
Daily reconciliation of online account.
Preparing monthly ageing reports and liaising and conducting at least a minimum of 2 monthly
Prepare weekly and monthly projection collection reports and ensuring that the target given is met.
Prepare monthly debtors report.

Qualification and Experience

Business related degree from a recognized university.
A member of a recognized professional body; CPA, ACCA, CCP
Previous work experience of 4 years in a busy Credit control/finance environment.

Key Skills:

Good communication and interpersonal skills.
Ability to organize, multitask and prioritize activities.
Teamwork and Collaboration- Ability to deal effectively and courteously with the rest of the team.
Should have good work ethics.
Resourceful and proactive in dealing with issues that may arise.
High attention to detail, excellent analytical, computer skills, and MS Office packages.
Knowledge and proficiency in working with ERP Systems.
Knowledge of Kenyan tax laws and regulations.
Ability to ensure data accuracy and completeness.
Ability to exhibit patience and tolerance.
Key focus on the quality of work and client relationship. more

Job Purpose
To conceptualize and execute designs for all forms of branding and marketing content to the highest professional standards within set deadlines through comprehensive knowledge of all relevant graphic design tools, in addition to working alongside, supporting and guiding the creative design team to deliver elevated levels of creativity and quality in ideation, design, and execution... across all branding and marketing related tasks.
Job Responsibility and Accountability

Designing all forms of branding and marketing content using graphic design tools including design and editing software, including (but not limited) color and font selection, photo and video editing, layouts, graphics, icons, logos and other design requirements to communicate creative concepts and messaging
Work in collaboration with rest of marketing team to offer and develop ideas, concepts, strategies and proposals for marketing campaigns and activities that will drive company sales and build brand across all marketing channels
Ensure full understanding and utilization of Trello project management platform for all tasks
Conceptualizing and executing design concepts that elevate creative output and push boundaries of creative thinking and design in execution of brand and marketing presentation
Ensure creation of all branding and marketing communication is effectively executed and optimized for all required marketing platforms, and completed within set timelines
Work with design team to conceptualize and design all forms of marketing communication effective for all digital platforms as well as retail outlets and wholesale market
Taking leading role in improving the quality of design work and ideas for branding and marketing communication and support and guide the other designers to learn, develop and execute elevated standards of design output
Keep up-to-date with current design trends, global and local, and undertake monthly research on competitor branding and marketing communication
Be a custodian and protector of brand standards across all brand touch points and ensure all branding and marketing presentation consistently meets the set standards and guidelines without exception 
Teach, guide and mentor new and junior designers within the company to support their growth and development as designers and as employees representing and delivering the Hotpoint culture and values
Lead by example in living the Hotpoint culture and values and be driven and ambitious to achieve personal growth and growth for the company
Learn, read and expand understanding in branding and marketing to develop a broader and deeper knowledge base and keep knowledge relevant and up to date

Qualification

Diploma/Degree in Graphic Design/ Fine Art or any related field.

Experience

Minimum 5 years’ experience in a similar role.
Proficient expertise in Adobe illustrator, after effects, premiere pro, indesign, photoshop, & other relevant Adobe programs
Strong graphic design portfolio with clear evidence of a broad range and variety of design work.

Key Skills:

Excellent people skills
Excellent design skills
Excellent interpersonal skills
Excellent communication skills, both verbal and written
Good analysis and problem-solving skills
Good listening skills
Computer skills
Good organizational skills
Market research skills
Campaign management skills
Collaboration with other departments and stakeholders more

Job Purpose

Ensure presence on the shop floor and manage the employee direct reporting (Supervisors, Sale team & General helpers)
To offer administrative support in the showroom on areas of cash operations, billing etc receiving of goods, customer communication, preparation of quotation etc.

 Job Responsibility and Accountability

Schedule daily operations-prepare a schedule of activities... in the branch and allocate tasks to the team.
Ensure presentation and visual merchandising (Display) of showroom as per the required standards.
Ensure Showroom is fully stocked with required stocks.
Ensure that all POP's are in place and pricing completed.
Follow up that customers are promptly attended to on arrival in the showroom.
Assist Sales Persons in closing the sale.
Carry out product discounting in conjunction with Orion guidelines.
Handle all customer care calls and respond to queries on email.
To take charge of completed admin process.
Process showroom orders received on a daily basis in liaison with credit control and updating the summary report.
Preparing feature cards and ensuring all POP processed and availed to sales people for any promotions.
Act as a reliever for the Cashier / Stores Supervisor / Acting manager to support whilst absent or on leave.
Any other duties assigned by the Manager as and when required.

Qualification

A Minimum qualification of a Diploma in Sales & Marketing, Public relations or Customer service or any business course is required.

Experience

At least 3 years’ experience in sales or marketing customer care & administration representative from a service industry back ground.
Excellent personal presentation and telephone etiquette.
Speaks and writes excellent English.
Proficient in relevant computer applications.

Key Skills:

Excellent people /customer service skills.
Excellent Report writing skills.
Excellent interpersonal skills.
Excellent communication skills both verbal and written.
Good problem analysis and solving skills.
Good listening skills.
Computer skills.
Good organizational skills. more