Job Ref. No: JHIL195

Role Purpose

The job holder will be responsible for driving sustainable business growth through the acquisition of new corporate clients and expansion of existing portfolios in the medical insurance segment. The Business Development Officer will identify opportunities, develop tailored insurance solutions, and build lasting relationships with clients, brokers, and... intermediaries to achieve sales targets and enhance the company’s market presence.

Key Responsibilities

New Business Acquisition


Identify and target new corporate clients in key market segments through prospecting, networking, referrals, and lead generation activities.
Conduct needs assessments and design tailored medical insurance solutions that align with client requirements and organizational capabilities.
Prepare compelling proposals, quotations, and tender submissions in collaboration with the underwriting, actuarial, and Marketing teams.
Drive conversion of qualified leads to closed deals, ensuring that monthly, quarterly, and annual new business premium (GWP) targets are met.
Coordinate and deliver client presentations, pitches, and product demonstrations to key decision-makers and procurement committees.
Negotiate terms and finalize contracts in liaison with internal stakeholders and the Legal & Compliance functions.


Market Development & Intelligence


Research and identify new sectors, industries, and regions with potential for medical insurance growth.
Monitor competitor activities, product features, and pricing strategies to support the company’s market positioning.
Provide regular insights and recommendations to the Business Development Manager and GM Corporate New Business on emerging market opportunities and trends.
Support strategic sales campaigns and sector-specific initiatives to penetrate underserved markets or product niches.


Client Engagement


Maintain professional communication with prospective clients throughout the acquisition journey to enhance trust and confidence.
Coordinate pre-onboarding documentation and ensure accurate capture of client requirements for smooth policy setup.
Work closely with the other departments within Jubilee Health Insurance to ensure successful implementation of new schemes.
Handover newly signed clients to the retention or account management team with complete documentation and background notes to ensure service continuity.


Relationship & Stakeholder Management


Build and maintain strong working relationships with intermediaries such as brokers, consultants, and corporate HR/Finance leads involved in the procurement of medical insurance.
Collaborate cross-functionally with internal teams to align on proposal quality and delivery timelines.
Participate in networking events, industry forums, and corporate wellness activations to strengthen brand visibility and relationship networks.
Represent the company professionally in all client interactions and uphold the brand’s reputation for excellence and integrity.


Reporting, Compliance & Documentation


Maintain an accurate and updated sales pipeline.
Submit weekly, monthly, and quarterly reports detailing business leads, proposals submitted, conversions, and lost opportunities with reasons.
Ensure adherence to all internal controls, regulatory standards (IRA requirements), and company policies governing sales and client interactions.
Maintain confidentiality and compliance with data protection, anti-bribery, and AML regulations.


Key Skills and Competencies


Business Acumen
Adaptability and Resilience
Problem Solving
Communication and Influencing
Relationship Building
Results Orientation


Academic Qualifications


A Bachelor’s degree in a Business-related course
Insurance Professional qualification
Proficient in the use of Microsoft Office Suite and packages


Relevant Experience


The ideal person should be well-versed with the Coast region, with a minimum of four (4) years’ experience in a similar role, a proven track record of successfully securing new medical insurance or corporate group business, and demonstrated expertise in responding to RFPs, negotiating contracts, and effectively managing diverse stakeholder relationships more

Role Purpose

The role holder will be responsible for assessing, monitoring, and improving data quality standards and processes to support informed decision-making, regulatory compliance, and operational efficiency. He/ She will ensure the accuracy, completeness, and integrity of data assets.

Main Responsibilities

Operational


Data Quality Assessment: Conduct regular audits and... assessments of data quality across various systems and sources, identifying inconsistencies, errors, and gaps in data integrity.
Data Profiling: Analyse data sets to understand data patterns, anomalies, and relationships, identifying potential issues and areas for improvement in data quality.
Root Cause Analysis: Investigate data quality issues to determine underlying causes, collaborating with relevant stakeholders to implement corrective actions and preventive measures.
Data Cleansing: Develop and implement data cleansing procedures and workflows to address data quality issues, ensuring the accuracy and completeness of data records.
Quality Metrics Monitoring: Define and monitor key performance indicators (KPIs) and quality metrics to track data quality trends, progress, and compliance with established standards. 
Master Data Management (MDM): Drive the implementation of MDM, ensuring consistency and quality of master data across all business units. Develop processes for data entry, validation, and remediation within the MDM framework.
Documentation and Reporting: Maintain documentation of data quality rules, processes, and remediation efforts, preparing regular reports and presentations to communicate findings and recommendations to stakeholders.
Process Improvement: Identify opportunities to enhance data quality processes, tools, and controls, collaborating with cross-functional teams to implement best practices and continuous improvement initiatives.
Training and Awareness: Provide training and support to end-users on data quality best practices, tools, and procedures, fostering a culture of data stewardship and accountability within the organization


Corporate Governance


Ensure adherence to the laws and regulations of Kenya and all internal company policies and procedures.
Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.


People & Culture


Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.


Key Deliverables


Conduct data quality assessments and prepare audit reports.
Data quality improvement plans and remediation strategies.
Documentation of data quality rules and processes.
Monitoring reports on key performance indicators (KPIs) and quality metrics


Key Competencies


Technical skills: Strong experience in SQL, Python, and Power BI.
Analytical Thinking: Ability to Analyze complex data sets and identify patterns, trends, and anomalies.
Problem-Solving: Proficiency in identifying root causes of data quality issues and developing effective solutions.
Attention to Detail: Thoroughness in ensuring data accuracy, completeness, and consistency.
Communication Skills: Clear and effective communication of findings, recommendations, and status updates to stakeholders.
Collaboration: Ability to work collaboratively with cross-functional teams to address data quality challenges and implement improvements.


Relevant Qualifications and Experience


Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field from a recognized institution.
Relevant certification such as CDMP, CDGP or CIGO is a plus.
3+ years of experience in data quality or related roles, with experience in multi-cloud environments (Azure, Oracle OCI).
Hands-on experience with data governance tools such as Microsoft Purview, Compliance Manager, Profisee, Informatica MDM, SAP MDG.
Strong with SQL and Python for data mining. more

We currently have an exciting career opportunity for the role Client Services Officer (Onboarding) within Jubilee Asset Management Limited. The position holder will report directly to the Assistant Manager-Fund Administration. The role will be based at our Head Office in Nairobi.


Role Purpose


The Client Services Officer – Onboarding will be responsible for managing the end-to-end... onboarding process for new clients, ensuring compliance with regulatory requirements, and delivering a seamless client experience. The role will focus on Know Your Customer (KYC) checks, account setup, and effective communication with both internal teams and clients.
The officer will play a critical role in building strong client relationships, supporting operational efficiency, and upholding Jubilee Asset Management Limited’s service standards.


Main Responsibilities

Operational


Manage the complete onboarding process for new clients, including account opening, KYC verification, and documentation.
Ensure accurate and timely data entry into client management systems.
Liaise with compliance, operations, and relationship management teams to ensure smooth onboarding.
Monitor client account setup progress and resolve any delays or issues.
Maintain up-to-date records of onboarding activities in line with internal policies and regulatory requirements.


Strategy


Support initiatives to streamline and enhance the client onboarding process.
Provide feedback on client needs and service gaps to improve operational efficiency.
Contribute to the implementation of digital onboarding solutions.


Corporate Governance


Ensure adherence to regulatory guidelines, AML/KYC requirements, and company policies.


Classified as Non-Business


Support internal and external audits by providing accurate onboarding records.
Identify and escalate potential risks in onboarding processes.


People and Culture


Collaborate with colleagues across teams to deliver excellent client service.
Uphold Jubilee’s values by fostering a client-centric culture.
Support knowledge-sharing and contribute to continuous improvement in onboarding practices.


Key Competencies


Client-focused mindset with strong service orientation.
High level of integrity and confidentiality.
Teamwork and collaboration.
Adaptability and flexibility in handling multiple tasks.
Strong work ethic and accountability.


Qualifications


Bachelor’s degree in Business Administration, Finance, Economics, or a related field.


Relevant Experience


Experience in client services, operations, or onboarding within the financial services or asset management sector.
Experience with AML/KYC compliance and client onboarding systems is preferred.


Deadine: 29th August 2025. more

We currently have an exciting career opportunity for the role Intern- Fund Administration within Jubilee Asset Management Limited. The position holder will report directly to the Assistant Manager-Fund Administration. The role will be based at our Head Office in Nairobi.


Role Purpose


The Client Services Assistant will provide operational and administrative support in the onboarding of... new clients. The role involves assisting with documentation, KYC checks, data entry, and ensuring accurate record-keeping. This is a great opportunity for a motivated individual seeking to build a career in client services within the financial services industry.


Main Responsibilities

Operational


Assist in Managing the onboarding process for new clients, including account opening, KYC verification, and documentation.
Ensure accurate and timely data entry into client management systems.
Assist to Liaise with compliance, operations, and relationship management teams to ensure smooth onboarding.
Monitor client account setup progress and resolve any delays or issues.
Maintain up-to-date records of onboarding activities in line with internal policies and regulatory requirements.


Strategy


Support initiatives to streamline and enhance the client onboarding process.
Provide feedback on client needs and service gaps to improve operational efficiency.
Contribute to the implementation of digital onboarding solutions.


Corporate Governance


Ensure adherence to regulatory guidelines, AML/KYC requirements, and company policies.
Support internal and external audits by providing accurate onboarding records.
Identify and escalate potential risks in onboarding processes.


Classified as Non-Business

People and Culture


Collaborate with colleagues across teams to deliver excellent client service.
Uphold Jubilee’s values by fostering a client-centric culture.
Support knowledge-sharing and contribute to continuous improvement in onboarding practices.


Key Competencies


Client-focused mindset with strong service orientation.
High level of integrity and confidentiality.
Teamwork and collaboration.
Adaptability and flexibility in handling multiple tasks.
Strong work ethic and accountability.


Qualifications


Bachelor’s degree in Business Administration, Finance, Economics, or a related field.


Relevant Experience


Experience in client services, operations, or onboarding within the financial services or asset management sector.
Internship experience in a financial institution will be an added advantage.


Deadine: 29th August 2025. more

We currently have exciting career opportunities for Direct Sales Officers at Jubilee Health Insurance Limited. The position holders will report to the Team Leader, Direct Sales, and will be based at our Head Office in Nairobi.


Role Purpose


The role holder will be responsible for proactively generating new business by directly selling medical insurance products. He/she is responsible for... driving acquisition, managing client relationships, and meeting sales targets through field visits, referrals, and events, while ensuring customer satisfaction and compliance with regulatory and company standards.


Key Responsibilities

Business Development


Proactively identify and pursue new business opportunities through fieldwork, door-to-door visits, networking, and referrals.
Build and manage a strong pipeline of qualified leads and nurture them throughout the sales process.
Conduct needs-based analysis to match clients (individuals, families, SMEs) with appropriate medical insurance solutions.
Present and promote medical insurance products to prospective clients using structured pitches and solution-oriented sales techniques.
Participate in targeted sales activations, outreach events, and marketing campaigns to increase visibility and drive client acquisition.
Deliver competitive proposals and quotations tailored to client needs while articulating key value propositions.
Gather market intelligence on competitor activity, customer behavior, and emerging trends to support product positioning.


Operational


Follow up consistently with leads, pipelines and close sales within defined turnaround times.
Maintain accurate records of all client interactions, quotations, follow-ups, and policy applications using CRM tools or manual logs.


Classified as Public


Submit completed sales documentation, including KYC, application forms, and medical declarations, in a timely and accurate manner.
Track personal sales metrics and provide daily/weekly/monthly updates to the line manager.
Educate clients on policy usage, provider networks, benefit limits, and digital service platforms.
Support policy onboarding and ensure seamless customer experience post-sale.
Collaborate with the operations team to resolve client service issues and accelerate policy processing.


Corporate Governance


Ensure compliance with internal policies, IRA regulations, and ethical sales practices at all times.
Obtain client consent and provide full disclosures on policy terms, medical declarations, and underwriting criteria.
Maintain confidentiality of client information and adhere strictly to data protection laws and company policies.
Escalate any fraudulent behavior, mis-selling risks, or regulatory violations to the appropriate channels.
Attend mandatory compliance and ethics training as required.


Culture


Foster a customer-first mindset by delivering honest, helpful, and respectful service throughout the sales journey.
Contribute to a performance-driven and collaborative team culture by sharing knowledge, supporting
peers, and participating in team activities.
Demonstrate resilience, professionalism, and a positive attitude in both individual and team efforts.
Embrace continuous learning and attend trainings to upgrade product knowledge and sales capabilities.


Laws, Regulations, Company Policies:


Stay informed about and ensure strict adherence to all external laws and regulations, including AntiMoney Laundering (AML), Counter Financing of Terrorism (CFT), Data Protection laws, and any other relevant regulations applicable to the industry.
Understand, implement, and enforce internal company policies, processes, and procedures to ensure alignment with legal requirements and company objectives.
Ensure the establishment and ongoing execution of effective compliance programs within your department to meet both external and internal regulatory standards.
Develop and implement processes and controls that promote compliance with external laws, regulations, and internal policies, minimizing risk and ensuring operational efficiency.
Foster a robust ethical culture within the organization by leading by example, demonstrating integrity, and promoting compliance with all applicable laws and regulations.
Encourage open communication to report potential compliance concerns or violations, ensuring proactive identification and resolution of issues.


Key Skills and Competencies


Ability to effectively identify customer needs, position solutions persuasively, and close sales deals while building lasting relationships.
Skilled in sourcing, qualifying, and nurturing leads through proactive outreach strategies and maintaining a robust sales pipeline.
Strong capability in building and sustaining trust-based relationships with clients, ensuring high levels of customer satisfaction and loyalty.
Comprehensive understanding of medical insurance products, benefits, and underwriting guidelines, enabling confident and informed client consultations.


Classified as Public


Ability to deliver compelling product presentations and communicate complex insurance concepts clearly and confidently to a diverse audience.
Sound knowledge of insurance premiums, coverage terms, and financial principles to guide customers through product selection with clarity and accuracy.
Proficient in accurate documentation, policy application handling, and adherence to regulatory and internal compliance requirements.
Ability to gather and interpret market intelligence to identify opportunities, understand competitor activities, and recommend strategic responses.
Skilled in anticipating client concerns, addressing objections tactfully, and applying effective closing strategies to secure business.


Academic Qualifications


A Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, Insurance, or related field
Certificate of Proficiency (COP)
Relevant Experience
At least 1–3 years of direct sales experience, preferably in insurance, banking, or financial services. more

Role Purpose


We are seeking a highly skilled and experienced Quality Assurance Manager to lead our Quality Assurance function and ensure operational excellence across our medical insurance business. This senior leadership role is responsible for establishing and maintaining robust quality assurance processes, standards, and practices, as well as developing and implementing quality... frameworks, strategies, and processes that drive continuous improvement, enhance customer satisfaction, and ensure compliance with regulatory requirements.


Main Responsibilities

Strategy & Governance


Develop and implement the QA strategy, frameworks, and initiatives to drive continuous improvement and operational efficiency.
Align QA strategies with the company’s strategic goals in collaboration with senior management.
Monitor industry trends, regulatory changes, and emerging technologies to ensure the company’s QA standards remain competitive and compliant.
Maintain effective relationships with external stakeholders, including regulators and accreditation agencies, to stay informed and ensure compliance.
.Serve as the company’s ISO Management Representative, ensuring full compliance with ISO standards and managing related audits.


Operational Quality Assurance


Establish and maintain quality standards, guidelines, and protocols for all business functions, particularly claims processing and systems performance.
Conduct regular operational audits across departments to assess compliance, accuracy, efficiency, and effectiveness.
Analyse audit findings and performance data to identify trends, root causes, and opportunities for improvement.
Develop and oversee corrective action plans to address identified issues and ensure timely resolution.
Lead the design and execution of User Acceptance Testing (UAT) protocols for new systems, upgrades, and automation projects.
Ensure operational processes enhance customer satisfaction and meet SLA commitments.
Monitor the quality of services provided by third-party vendors to ensure contractual obligations and service standards are met.


Claims & Systems QA


Oversee quality control processes for claims assessment, adjudication, payment, and communication.
Perform regular claims audits to ensure accuracy, fairness, and compliance with policy terms.
Collaborate with IT, Operations, and Claims teams to ensure system controls and data integrity safeguards are embedded in all business-critical applications.


ISO Certification & Compliance


Coordinate all internal and external ISO audits, ensuring readiness and adherence to ISO 9001 standards.
Maintain the Quality Management System (QMS) documentation and oversee ISO-related training for staff.


Reporting & Dashboarding


Provide timely, accurate, and insightful reports to the CEO and leadership team on QA metrics, audit findings, and improvement initiatives.
Use data-driven insights to guide decision-making and continuous improvement initiatives.


Leadership, People Management & Culture


Lead, mentor, and develop the QA team, setting clear performance expectations and conducting regular reviews.
Foster a culture of accountability, customer focus, and continuous improvement.
Support change management initiatives, helping teams adapt to new processes and systems.
Encourage collaboration across departments to achieve quality objectives.


Key Competencies


Quality Management Systems (QMS) & ISO Standards
Claims Quality Assurance & Auditing
Systems Testing & User Acceptance Testing (UAT)
Data Analysis
 Project Management in QA Initiatives


Academic & Professional Qualifications


Bachelor’s degree in Business Administration, Quality Management, Healthcare Administration, or a related field.
Master’s degree preferred.
ISO Lead Auditor or Internal Auditor certification required.
Project Management certification (PMP, PRINCE2) an advantage.
Six Sigma or Certified Quality Manager qualification desirable.


Relevant Experience


The ideal candidate will have a minimum of eight (8) years’ experience in Quality Assurance within insurance, healthcare, or financial services, with at least 3 years in a leadership role with proven track record in claims QA, systems testing, ISO compliance, and project management. Experience with one of the Big Four audit firms will be considered an advantage. more

Job Ref. No: JHIL184

Role Purpose


The General Manager, Corporate New Business is a senior executive leadership role responsible for driving growth across corporate medical insurance, strategic partnerships, emerging consumer segments, and International Private Medical Insurance (IPMI). Reporting directly to the Chief Executive Officer, the GM leads the corporate new business strategy,... manages key intermediary and broker relationships, and delivers tailored, client-centric health insurance solutions that accelerate Gross Written Premium (GWP) growth. This role calls for a results-oriented, commercially savvy leader with extensive experience in the insurance industry, a strong network of corporate clients, and a proven ability to turn strategic opportunities into sustainable revenue streams. The ideal candidate will embody a solution focused sales approach and a passion for unlocking high-value accounts while delivering business development excellence.


Main Responsibilities

Strategy


Drive the new corporate business growth agenda, with direct accountability for delivering Gross Written Premium (GWP) budgets across all corporate segments.
Lead the design and execution of a bold, forward-looking business development strategy focused on highvalue client acquisition, sector dominance, and long-term revenue scalability.
Identify and unlock new growth corridors, including underserved sectors, regional expansions, and strategic verticals through proactive market mapping and opportunity sizing.
Develop and manage a robust, high-conversion sales pipeline that aligns with the company’s commercial objectives and market potential.
Build and implement go-to-market plans that integrate value-based selling, solution bundling, and sectorspecific propositions to win competitive tenders and negotiated contracts.
Represent the company at high-level industry engagements, client pitches, and commercial forums to position the organization as a trusted thought leader and preferred partner for corporate health insurance.
Integrate business intelligence, competitor analysis, and market trends into strategic sales planning and product positioning.


Operational


Translate strategic growth plans into actionable execution frameworks, ensuring full alignment across sales planning, broker engagement, and corporate client acquisition cycles.
Establish and continuously refine end-to-end new business processes from lead generation, client engagement, proposal development, contracting, onboarding, to handover for retention ensuring seamless and high-quality delivery.
Coordinate with cross-functional teams to ensure timely customization and delivery of client-ready proposals, ensuring accuracy, speed, and compliance.
Oversee the preparation and submission of all RFPs, RFQs, and tender documentation, ensuring excellence in presentation, positioning, and competitiveness.
Embed a performance-driven culture by introducing and institutionalizing KPIs, SLAs, dashboards, and reporting routines across the new business function.


Corporate Governance


Ensure all sales, partnership, and distribution activities are conducted in compliance with insurance regulations, data protection laws, and internal governance standards.
II. Lead the negotiation, review, and management of contracts and commercial agreements with brokers and strategic partners.
III. Uphold ethical business practices, ensure adherence to internal controls, and actively manage commercial and reputational risks.


Leadership & Culture


Lead, mentor, and develop a high-performing team focused on commercial excellence, relationship management, and client-centricity.
Foster a culture of agility, innovation, collaboration, and accountability across the team.
Serve as an ambassador for the company’s brand and values, both internally and externally, with clients, regulators, and partners.
Encourage performance-driven leadership, and alignment with the company’s strategic goals.


Jubilee Health Brand


Serve as a visible ambassador for the Jubilee Health brand by championing innovative, client-focused solutions and strategic partnerships that reinforce our position as a leader in corporate medical insurance.
Represent the organization in industry forums, business networks, and strategic engagements to strengthen brand visibility and influence in the corporate health insurance space.
Uphold and promote the company’s value proposition of trust, excellence, and partnership to clients, intermediaries, regulators, and other key stakeholders.


Key Competencies


Strategic Thinking & Visioning
Leadership & People Development
Results Orientation & Accountability
Stakeholder Influence & Relationship Management
Agility & Change Leadership


Academic & Professional Qualifications


Bachelor’s degree in business, Marketing, Insurance, or a related field.
MBA preferred.
Professional insurance qualifications (e.g., ACII, AIIK) required.


Relevant Experience


Minimum of ten (10) years progressive experience in the insurance industry, with a minimum of 5 years in a senior leadership role driving revenue growth with demonstrated success in business development, especially within medical insurance markets. Experience in leading multifunctional teams and navigating complex commercial negotiations. more

Job Ref. No. JAML054

Role Purpose

The role-holder will act as a key liaison between business users and technical teams, translating business needs into actionable technical requirements and responsible for managing the requirements of the lifecycle. He/she will ensure solutions meet defined standards through thorough testing and validation. Success will be measured by customer satisfaction... and the delivery of high-quality, impactful solutions that enhance overall user experience and support organizational goals.

Main Responsibilities

Strategic Responsibilities:


Conducting extensive business analysis by engaging business users and other relevant stakeholders to understand the business needs from a technical solution point of view, document such requirements in a comprehensive business requirements document (what and why?) and translate to a detailed functional specifications document (how?).
Facilitating comprehensive solutions testing by developing comprehensive test cases with defined success criteria as per the requirements, formulating a traceability matrix for requirements, guiding users in the testing process and obtaining test results to inform decisions in project execution.
Collate, analyse, and action feedback from internal and external customers, derive insights from data and design specific solutions that address customer needs and optimize digital customer experience considering optimal customer journeys.
Conducting benchmarking in the market to align solution proposals innovatively with best practices, to ensure adherence to regulatory requirements in business operations and information handling for total compliance. 
Work proactively with key stakeholders to deliver excellence in all digital customer interactions and apply an agile change methodology to quickly and effectively drive improved customer outcomes.


Operational Function:


Elicit requirements through interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
Critically evaluate information gathered from multiple sources, consolidate and translate into actionable format by the relevant stakeholders in the solution delivery team.
Review, understand and evaluate processes and systems impacting/ supporting the business units. Identifying ways to improve processes and systems in line with changing work practices & emerging technologies.
Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness in collaboration with other stakeholders.
Conduct root cause analysis on emerging issues from customer complaints, risk and audit issues to determine the appropriate solutions to address the gaps. Classified as Public.
Assist with benchmarking activities with other companies and organizations within and outside the industry. Assist management in interpreting and comparing benchmarking data to Jubilee’s digital operations.
Collaborate with relevant stakeholders to design and implement optimal Customer Journey’s across the various customer touchpoints.
 Conduct technical quality assurance on developed solutions before engaging users for User Acceptance Testing to ensure there are no obvious flaws in the solutions.


Leadership and Culture


Work with key stakeholders to ensure products taken to market meet sponsor and end-consumer requirements through rigorous testing on the following: user acceptance testing, system integration testing, Unit testing, Operational readiness testing etc.
Work closely with Business teams (as well as internal and external project partners where appropriate) to devise, develop and deliver appropriate technologies to optimize business operations.
Encourage knowledge transfer and lessons learnt activities within the project team and key stakeholders from the requirements management cycle.


Corporate Governance Responsibilities:


Work with key stakeholders to ensure products taken to market meet sponsor and end-consumer requirements through rigorous testing on the following: user acceptance testing, system integration testing, Unit testing, Operational readiness testing etc.
Work closely with Business teams (as well as internal and external project partners where appropriate) to devise, develop and deliver appropriate technologies to optimize business operations.
Encourage knowledge transfer and lessons learnt activities within the project team and key stakeholders from the requirements management cycle.


Key Competencies


Demonstrated capability for problem solving, decision making and sound judgment.
Excellent oral and written communication skills as well as excellent presentation skills
Strong relationship building, team building and interpersonal skills for effective stakeholder management.
Prioritizes effectively, maintains a clear focus, and sees action through to delivery
Builds trust and demonstrates integrity in all circumstances.
Innovative in application of best practices as an excellent champion.
Systems & design thinking – understanding the “big picture”.
Awareness of the latest technological trends.


Qualifications


Graduate degree in Business or IT related field.
Professional qualification in Business Analysis (IIBA or equivalent).
Professional qualification in Project Management (PMP or PRINCE2) or Process Analysis (Lean six sigma, ABPMP etc) is an added advantage.


Relevant Experience


At least 5 years’ experience in Business Analysis in complex projects.
Knowledge of the insurance industry is an added advantage
A thorough understanding of how to interpret customer needs and translate them into business and functional requirements for complex projects.
Proficient in the use of Microsoft office suite and testing tools more

Role Purpose


To support the design, development, and maintenance of pension systems specifically used by internal teams within the organization. The role ensures these systems are effective, reliable, and integrated seamlessly with business processes to enhance operational efficiency. The role holder will collaborate with cross-functional teams to deliver user-centric system enhancements,... maintain compliance with ICT standards, and support Jubilee Life’s broader digital transformation objectives. for internal users, ensuring efficiency, integration with business processes, and compliance with ICT standards.


Main Responsibilities

Strategy


Support digital transformation efforts by aligning pension systems with business growth objectives.
Participate in strategic projects by advising on system architecture and solution design.
Identify emerging technology trends that can enhance pensions servicing and reporting.
Enable innovation in internal user experience and pension system workflows.


Operational


Develop, test, and deploy functionalities using Oracle SQL, PL/SQL, and APEX.
Maintain core system operations, ensuring reliability and scalability of pension systems.
Execute and monitor interfaces and data flows including C2B and B2C portals.
Perform root cause analysis of issues and provide prompt resolutions.
Support business teams in system usage, report generation, and data queries.
Prepare system manuals and conduct internal system training sessions


Corporate Governance


Ensure system development practices adhere to internal ICT policies and external regulatory frameworks (e.g., data privacy).
Maintain proper documentation of system changes, releases, and incidents.
Liaise with Risk and Compliance to conduct regular audits and vulnerability assessments.
Manage vendor interactions ensuring SLAs are met and compliance enforced.
Contribute to risk identification and mitigation plans within technology initiatives.


Culture and people


Foster a culture of continuous improvement, collaboration, and knowledge sharing.
Mentor junior analysts or interns on systems usage and development practices.
Uphold Jubilee’s values of customer centricity, integrity, and innovation in daily interactions.
Participate in internal workshops or learning sessions to upskill and support others.
Demonstrate ownership and accountability for system performance.


Key Competencies


Analytical Thinking and Problem-Solving. Ability to break down complex problems into manageable components, analyze root causes, and implement effective solutions with a long-term perspective.
Stakeholder Engagement and Communication. Strong communication skills to clearly translate technical issues to business users and vice versa, while maintaining good relationships with both internal and external stakeholders.
Attention to Detail and Accuracy. Keen eye for identifying and resolving errors, ensuring data accuracy and system outputs are consistently reliable.
Innovation and Adaptability: Proactive in identifying opportunities for innovation and comfortable adapting to evolving technologies, business environments, and system requirements.
Result Orientation. Focused on achieving outcomes and meeting deadlines, even under pressure, with a commitment to delivering high-quality solutions that meet business expectations.
Teamwork and Collaboration. Ability to work effectively with multidisciplinary teams, foster team spirit, and contribute positively to group problem-solving and project delivery.


Academic Background & Relevant Qualifications


Bachelor’s degree in computer science, Information Systems, or other related technical degree
OCA – Oracle Certified Associate in PL/SQL
APEX Version 19 and specific experience with insurance industries.
Reporting Technologies e.g., Oracle BI & Analytics
Minimum 3 years in application development and support, particularly in financial services.
Proficient in Oracle tools: PL/SQL, APEX, Reports, SQL Loader, Workflow, Fusion Middleware.
Strong understanding of data interface development, web-based integrations (C2B, B2C).
Hands-on experience with UNIX scripting, Apache, PHP/MySQL is a plus.
Demonstrated experience working on complex projects and regulatory-compliant environments more

Role Purpose


This role involves conducting detailed risk assessments, pricing life insurance products, IFRS17 reporting, Prophet modelling, providing insights that inform strategic decision-making and ensuring that the company maintains a competitive edge in the market.


Main Responsibilities

 Operational


Actuarial reporting for both internal and regulatory compliance. This will... include actuarial reserving, IFRS17 reporting, Financial Condition Reporting, Solvency and Risk Based Capital reports, profitability analysis
Develop, refine and maintain actuarial models.
Conduct detailed risk assessments and perform sensitivity analyses to support business initiatives.
Collaborate with Product Development teams to design new products and revise existing ones.
Perform Re-insurance analysis and optimization of treaties.
Conduct experience studies on mortality, morbidity, lapse rates, and other relevant factors to ensure that assumptions are up-to-date and reflective of actual experience.
Provide input into the development of risk management strategies and the setting of risk limits.
Perform other duties as may be assigned from time to time in line with your role.
Reporting key findings to senior management and board


Corporate Governance


Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects.
Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.


Culture


Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.


Key Competencies


Analytical Skills. Strong analytical abilities to interpret complex data, identify trends, and develop accurate actuarial models.
Problem-Solving. Aptitude for solving complex problems, particularly those related to pricing, risk assessment, and financial forecasting.
Attention to Detail. Meticulous attention to detail to ensure the accuracy of actuarial calculations, models, and reports.
Communication Skills. Ability to communicate complex actuarial concepts clearly and effectively to both technical and non-technical stakeholders.
Team Collaboration. Strong interpersonal skills to work effectively with cross-functional teams, including Finance, Underwriting, and Product Development.


Academic Background & Relevant Qualifications


Bachelor’s degree in actuarial science or any other related course.
Professional actuarial exams progress – Minimum 5 exams with recognized body such as IFOA, SOA
Minimum of 2 years of experience in an actuarial role, with a focus on life insurance.
Experience in prophet modelling.
Experience in pricing life insurance products and developing actuarial models is essential. more

Role Purpose


The role holder is responsible for conserving existing business and providing superior services to retirement benefits business clients. This role ensures full compliance with procedures and guidelines as outlined in the operations manuals, while delivering exceptional customer service and maintaining accurate record-keeping.


Main... Responsibilities

Operational


Business Growth. Conserving existing business and offering alternative products to existing clients e.g., annuity, cross sell and following up/providing leads for new business.
Manage the administration of retirement benefits plans for corporate clients.
Ensure accurate record-keeping of participant data, contributions, and benefit calculations.
Maintain up-to-date participant records and handle all necessary documentation.
Provide exceptional customer service to retirement benefits business clients.
Address inquiries and resolve issues related to retirement plans promptly.
Identify opportunities for process improvements to enhance operational efficiency.
Streamline administrative processes to minimize errors and maximize productivity.
Work with internal teams to implement system enhancements and automation.
Statistical Analysis & Returns. Preparing summary/ statistical reports of the Retirement Benefits schemes. Also preparing returns in respect of the Retirement Benefits schemes as assigned for submission within the timelines provided. Monitor key performance indicators and implement measures to achieve targets.
Maintain accurate and up-to-date records of retirement plans and participant information.
Generate reports and provide timely and accurate information to clients.
Collaborate with internal stakeholders to meet reporting obligations.


Corporate Governance


Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.
Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.


Culture


Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization's objectives.


Key Competencies


Attention to detail and accuracy in retirement plan administration.
Strong customer service and relationship management skills.
Knowledge of retirement benefits regulations and compliance requirements.
Analytical and problem-solving abilities to resolve complex issues.
Excellent organizational and time management skills.
Strong communication and interpersonal skills.


Academic Background & Relevant Qualifications


Bachelor’s degree in Actuarial Science, Statistics, Insurance, Finance, Business or any other related course
Diploma in Insurance.
TDPK, LOMA/CII/IIK Qualification will be an added advantage.
Minimum 2-3 years of experience in a similar role more

Job Ref. No: JHIL166

Role Purpose


The job holder will be responsible for supporting the smooth functioning of bancassurance operations. This role focuses on ensuring efficient administrative and operational processes, managing relationships with our partners and facilitating the delivery of bancassurance products and services to customers.


Key... Responsibilities

Operational


Policy Administration: coordinate the bancassurance policy administrative tasks, including policy issuance, renewal invitation, endorsements, and reimbursement.
Customer Service: Provide support to customers regarding their bancassurance policies, addressing inquiries, resolving issues relating to the various customer touch points.
Process Improvement: Identify opportunities to streamline processes, enhance efficiency, and improve the overall effectiveness of bancassurance operations. Spearhead continuous process automation and innovation.
Generate accurate portfolio performance reports including claims experience regularly.
Prepare and share bancassurance distribution network production and Turn Around Time reports.
Analyze data to derive insights that inform bancassurance decision-making and strategic planning.
External stakeholder management: Build and maintain positive relationships with bancassurance strategic partners to drive revenue growth.
Interdepartmental collaboration: Develop strong interdepartmental relationships to guarantee excellent customer experience.


Corporate Governance


Compliance: Ensure compliance with regulatory requirements, internal policies, and industry standards in all bancassurance operations. Ensure accuracy and compliance with regulatory requirements.
Data Protection: Adhere to the provisions of Data Protection Act of 2019 while handling customer data and policy information. 
Laws, Regulations, Company Policies: Stay informed about and strictly adhering to all external laws, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and any other relevant regulations applicable in the insurance industry; Understand, implement, and enforce internal company policies, processes and procedures; Ensure that operational compliance programs are in place within your department. Implement processes and controls that promote compliance with external laws, regulations, and internal policies; Foster a robust ethical culture within the organization, demonstrating and promoting ethical behaviour, integrity, and compliance with laws and regulations. Encourage open communication and reporting of any potential compliance concerns or violations.


Key Skills and Competencies


Strong ability to manage and meet turnaround times (TATs) across multiple deliverables such as policy issuance, renewals, reimbursements, and reporting.
Thorough knowledge of regulatory requirements, particularly in ensuring 100% KYC compliance for intermediaries.
Proficiency in reconciling premium payment records and interpreting financial data with accuracy.
The ability to monitor and maintain targeted loss ratios and track performance metrics such as Net Promoter Scores (NPS).
Demonstrated ability to deliver excellent service and improve customer and intermediary satisfaction.
Experience in automating operational trackers and improving workflow efficiency across bancassurance processes.
Familiarity with chronic condition management programs (e.g., LMP enrolment), especially in a bancassurance setting.


Academic Qualifications


A Bachelor’s degree in a Business-related course
Insurance Professional qualification
Advanced data analytics


 Relevant Experience


A minimum of 2 years relevant Experience in a busy Insurance/Bancassurance environment more

Job Ref. No: JHIL164

Role Purpose


The Senior Wellness Coordinator, Population Health will be responsible for designing, implementing, and evaluating population health programs and initiatives aimed at improving the health outcomes of our target populations.


Key Responsibilities


Design, monitor and report on the implementation of scheme-wise disease-specific interventions for... communicable and non-communicable disease.
Develop Monitoring population health profiles for all schemes and recommend appropriate control measures.
Advise on population health initiatives and care delivery innovations to reduce cost and variations.
Develop guidelines, tools, and indicators for effective disease surveillance at scheme level.
Analyze, systematize, and disseminate wellness program-specific data to support development of Wellness Departmental reports.
Support the wellness manager to develop, plan, and implement programs to support quality improvement strategies, disease management programs, population health initiatives, and care coordination through the continuum of care.
Identify key cost-drivers and develop plans and strategies to inform care navigation.
Assess and report on the impact of wellness technical activities and programs, within the context of wellness initiatives and active case management.
Conduct, in collaboration with other team members, real-time analysis of disease trends based on claims data and advise on appropriate interventions.
Liaise and collaborate with other relevant primary healthcare and other stakeholders in the public, non-government and private sectors, as well as consumers, in relation to the coordination of care of clients and population health interventions.
Cultural Development: Foster a culture of empathy, excellence, and ethical conduct within the care navigation section.
Quality Improvement: Drive continuous improvement initiatives to enhance the effectiveness of care navigation services and improve client outcomes.
Uphold high ethical standards in all interactions with clients, healthcare providers, and colleagues.
Stay informed about healthcare laws and regulations, including those related to insurance and privacy.
Ensure that all care navigation activities are compliant with these regulations.
Maintain accurate and complete records of all client interactions and care plans.
Be transparent with clients about the services offered, potential limitations, and any fees or charges associated with care navigation services.
Safeguard the confidentiality of client information and adhere to strict privacy policies.
Seek proper authorization before disclosing any client information.
Identify potential risks associated with care navigation activities and work with relevant departments to mitigate those risks.


Key Skills and Competencies


Performance reporting and management
Health Benefits Plan Management
Intelligence and Business Development skills
Policy Interpretation
Customer Service


Academic & Professional Qualifications


Degree/ Diploma holders in Public Health
At least 2 years’ experience in a clinical setting
Basic understanding of the concepts of insurance
Proficient in the use of Microsoft office suite and packages


 Relevant Experience


A minimum of two (2) years relevant working experience. Ideal candidates should possess a strong understanding of Medical Insurance. more

Job Ref. No: JHIL163

Role Purpose

The Case Manager will be responsible for monitoring and managing the utilization of medical services to ensure appropriate and cost-effective care while maintaining quality standards; Conduct clinical reviews of cases, assess treatment efficacy, ensure adherence to best practices, and recommend adjustments when needed.

Key Responsibilities


Execute... robust case management strategies aligned with the organization's mission and objectives.
Identify opportunities for innovative interventions, process enhancements, and costeffective healthcare solutions.
Stay updated with industry trends, healthcare practices, and regulatory changes to inform strategic decision-making.
Monitor, analyse, and report on case management outcomes to drive continuous improvement.
Advocate on behalf of policyholders to ensure they receive necessary and appropriate healthcare services.
Address any barriers to care, such as communication issues or insurance-related concerns.
Maintain detailed and accurate records of assessments, care plans, and interactions with policyholders and healthcare providers.
Monitor the quality of healthcare services provided to policyholders.
Identify opportunities for improvement and work with healthcare providers to enhance care quality.
Work to manage healthcare costs by ensuring that care is appropriate, cost-effective, and aligned with policy coverage.
Evaluate active insurance cases to understand policy coverage, claim status, and the specific needs and concerns of policyholders.
Negotiation and Settlement; Engage in negotiation with medical providers to achieve equitable settlements of hospital bills when required.
Ensure strict compliance with healthcare regulations, insurance guidelines, and ethical standards within the Case Management function.
Collaborate with legal and compliance teams to address complex regulatory and legal issues related to case management.
Ensure all case management activities adhere to healthcare regulations, insurance policies, and ethical standards.


Key Skills and Competencies


Exceptional leadership and team management skills.
Strong analytical and critical-thinking abilities.
Effective communication and interpersonal skills.
Strategic vision and decision-making prowess.
Thorough understanding of healthcare regulations and insurance practices.
Clinical knowledge and medical expertise.


Academic & Professional Qualifications


Bachelor's degree in nursing or clinical medicine, or a related field.
Relevant certifications in case management, healthcare management, or clinical specialties.


Relevant Experience


A minimum of two (2) years relevant working experience. Ideal candidates should possess a strong understanding of Medical Insurance. more

Job Ref. No. JLIL297

Role Purpose


The role holder will assist the Human Resource Business Partner in offering vital administrative assistance, guaranteeing seamless operations and aiding in diverse HR functions. The role holder will also be required to assist in executing strategic HR tasks and facilitating communication within the HR department and other business units.


Main... Responsibilities


Recruitment Support. Assist in posting job vacancies on our website, social media and internally. Screen resumes and shortlist candidates. Schedule interviews and coordinate communication with candidates. Assist in conducting background checks and reference verification.
Employee Onboarding. Prepare and process new hire documentation. Assist in conducting orientation sessions for new employees. Ensure all onboarding activities are completed in a timely manner.
Benefits Administration. Support the administration of employee benefits, including health insurance, pensions, and other company benefits. Assist in the enrolment and update of employee benefits records. Respond to employee inquiries regarding benefits.
Employee Records Management. Maintain and update employee files, ensuring data accuracy and confidentiality.
Assist in the digitalization and organization of HR records.
Employee Engagement. Support the planning and execution of employee engagement activities and events. Assist
in gathering feedback from employees and contributing ideas for improvement.
HR Projects. Participate in HR projects and initiatives, providing support in research, data analysis, and reporting.
Assist in the implementation of HR policies and procedures.
HR Administration. Handle general HR administrative tasks, including preparing HR correspondence, reports, and presentations. Support the HR team in day-to-day activities as needed.


Key Competencies


Communication Skills. Strong verbal and written communication skills.
Attention to Detail. Meticulous in handling HR documentation and data.
Organizational Skills. Ability to manage multiple tasks and priorities.
Interpersonal Skills. Ability to work well with colleagues and interact with employees at all levels.
Confidentiality. Upholds confidentiality in handling sensitive employee information.
Learning agility.
HR knowledge. In-depth understanding of HR principles, practices and regulations.


Academic Background & Relevant Qualifications


Bachelor’s degree in business administration, Bachelor of Commerce, Bachelor’s degree in a business or management related field.
IT proficient (proficient in MS Word, Excel and PowerPoint)
Prior internship or part-time experience in HR or administration is advantageous but not required. more

Job Ref. No. JAML045

Role Purpose

The Branch Manager will be responsible for overseeing retail distribution operations in Mombasa County. The role involves building and maintaining strong client relationships, driving branch sales performance, and ensuring efficient service delivery. The role holder will report to the Business Development Manager – Retail Distribution and will be responsible... for executing strategies to expand market reach and enhance customer experience.

Main Responsibilities

Strategic Function

Business Development & Market Expansion


Collaborate with the Business Development Manager – Retail Distribution to identify and pursue new business opportunities.
Participate in networking events, seminars, and forums to enhance market presence.
Develop and execute client acquisition strategies to expand market share.
Achieve monthly sales targets and contribute to revenue growth.


Market Research & Competitive Analysis


Stay updated on market trends to provide informed client recommendations.
Conduct competitor analysis to enhance product offerings and client engagement strategies.


Investment Strategy Execution


Work closely with the investment team to ensure appropriate asset allocation strategies for clients.
Support the structuring of innovative investment products to meet the diverse needs of clients.


Technology & Digital Engagement


Leverage digital tools and platforms to enhance client engagement and service delivery.
Promote digital wealth management solutions to clients to enhance accessibility and efficiency.


Operational Function

Branch Operations Management


Oversee the daily operations of the branch to ensure efficient service delivery.
Ensure the branch meets its financial and operational targets, including client acquisition and retention.
Implement strategies to optimize workflow and enhance customer experience.


Client Relationship Management


Develop and maintain strong, long-term relationships with retail clients.
Conduct regular client portfolio reviews to align with financial goals and market conditions.
Serve as the primary point of contact for branch clients, ensuring timely and accurate responses.


Regulatory Compliance & Risk Management


Ensure compliance with relevant industry regulations, ethical standards, and company policies.
Maintain accurate and up-to-date client records, investment proposals, and communications.
Identify and manage potential risks within client portfolios, providing proactive solutions.


Corporate Governance


Compliance: Stay updated on industry regulations, compliance requirements, and best practices.
Adherence to the laws and regulations of Kenya, the policies and regulations within the Asset Management industry and all internal company policies and procedures.
Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.


Culture


Foster a corporate culture that promotes ethical practices and professionalism.
Collaborate with internal teams to develop initiatives that enhance a positive and inclusive work environment.
Encourage continuous learning and development within the organization.


Key Competencies


Strong knowledge of retail distribution, wealth management principles, and investment strategies.
Excellent analytical and problem-solving skills to assess financial risks and opportunities.
Exceptional communication and interpersonal skills for effective client relationship management.
Ability to work collaboratively within cross-functional teams.
Detail-oriented with strong organizational and time management abilities.
Proactive approach to staying updated on regulatory and market developments.


Qualifications


Bachelor’s degree in Investments, Business, Finance or any other related course


Relevant Experience


Minimum 3-5 years’ experience in wealth management or financial advisory.
In-depth knowledge of the asset management industry. more

Job Ref. No. JLIL 295

Job Purpose

The Head of Enterprise Architecture is responsible for the strategic oversight, development, implementation, and continuous improvement of all enterprise-wide applications within the company. This includes core insurance systems, customer-facing platforms, enterprise resource planning (ERP), business intelligence (BI), and asset management applications. The... role ensures that all enterprise applications align with business goals, drive digital transformation, and enhance operational efficiency while ensuring compliance with regulatory requirements.

Key Responsibilities

Strategic Planning & Application Roadmap


Develop and execute the enterprise applications strategy, ensuring alignment with the company’s overall IT and business strategy.
Define the application architecture, ensuring seamless integration and interoperability across all systems.
Drive enterprise-wide standardization of applications and technology platforms to reduce complexity and improve efficiency.
Ensure that applications support business growth, regulatory compliance, and digital transformation initiatives.


 Enterprise Application Management & Optimization


Oversee the implementation, maintenance, and optimization of enterprise applications, including:

Core insurance applications (policy administration, underwriting, claims, and reinsurance).
Customer Relationship Management (CRM) systems.
Enterprise Resource Planning (ERP) systems for finance, HR, and procurement.
Asset management applications and investment management platforms.
Data analytics, reporting, and business intelligence tools.


Ensure seamless data flow between applications, leveraging APIs and middleware solutions.
Optimize application performance, scalability, and cost-effectiveness to meet evolving business needs.
Lead system upgrades, enhancements, and migration to cloud-based platforms where applicable.


Digital Transformation & Innovation


Lead the digitization of insurance and asset management processes through automation and AI-driven solutions.
Oversee the deployment of digital customer engagement platforms, including self-service portals, mobile applications, and chatbots.
Drive adoption of emerging technologies such as blockchain, AI, and machine learning to enhance business applications.
Ensure enterprise applications support real-time data analytics and business intelligence for informed decisionmaking


Vendor & Stakeholder Management


Manage relationships with software vendors, service providers, and technology partners.
Negotiate contracts, licensing agreements, and service-level agreements (SLAs) to optimize value.
Collaborate with internal stakeholders (business units, IT teams, finance, HR, actuarial, underwriting, claims) to ensure application functionality meets business needs.


Team Leadership & Development


Build and lead a team of enterprise application managers, analysts, developers, and system administrators.
Provide mentorship, training, and career development opportunities to enhance team capabilities.
Foster a culture of collaboration, continuous learning, and innovation.


Compliance, Security & Risk Management


Ensure enterprise applications comply with industry regulations, including insurance, financial, and data protectionlaws.
Work closely with cybersecurity teams to enforce application security best practices, including identity management, encryption, and threat monitoring.
Develop disaster recovery and business continuity plans for critical enterprise applications


Qualifications & Experience


Education: Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field. A Master’s degree (MBA, MSc) is a plus.
Professional Certifications: ITIL, PMP, TOGAF, COBIT, or related certifications are advantageous.


Experience:


10+ years of experience in enterprise application management, with at least 5 years in a leadership role.
Strong experience in insurance technology, including policy administration systems, claims, underwriting, and asset management applications.
Experience with ERP, CRM, and business intelligence platforms.
Proven track record in leading enterprise application modernization and cloud migration projects.
Experience working in a multi-country, multi-business-line environment.


Key Skills & Competencies


Deep understanding of insurance processes across life, health, general, reinsurance, and asset management.
Strong expertise in enterprise applications such as ERP, CRM, BI, and core insurance systems.
Strategic thinking and ability to align IT applications with business goals.
Excellent project management skills, with a proven ability to deliver large-scale IT projects.
Strong leadership, stakeholder management, and change management skills.
Knowledge of industry regulations and IT security best practices.
Ability to drive innovation and stay ahead of industry technology trends.


KPIs (Key Performance Indicators)


Availability, performance, and reliability of enterprise applications.
Successful delivery of enterprise application modernization and integration projects.
User adoption and satisfaction with enterprise applications.
Reduction in system downtime and operational inefficiencies.
Compliance with IT security and regulatory requirements more

Job Purpose


The Head of Business Applications is responsible for overseeing the strategic planning, development, implementation, and continuous improvement of core business applications supporting all lines of business (Life, Health and Asset Management). This role ensures that the company’s application landscape aligns with business objectives, enhances operational efficiency, drives... digital transformation, and supports innovation.


Key Responsibilities

 Strategic Leadership & Planning


Develop and execute the business applications strategy aligned with the company’s overall digital transformation and IT strategy.
Collaborate with business units to understand their needs and translate them into technology solutions.
Drive the adoption of modern application architectures, including cloud-based and microservices approaches.
Ensure IT governance, compliance, and risk management are integrated into application strategies.


Application Management & Optimization


Oversee the selection, implementation, and maintenance of core insurance applications, including policy administration, claims management, underwriting, CRM, and financial systems.
Ensure seamless integration between insurance core systems and supporting applications, including asset management, ERPs, and regulatory reporting tools.
Optimize business applications to improve performance, scalability, and cost-effectiveness.
Lead system upgrades, enhancements, and modernization efforts, ensuring minimal disruption to business operations.


Digital Transformation & Innovation


Drive the automation of business processes to improve efficiency and customer experience.
Lead the implementation of digital platforms such as self-service portals, mobile applications, chatbots, and AIdriven analytics tools.
Evaluate and adopt emerging technologies (AI, blockchain, IoT) that enhance insurance operations.
Promote data-driven decision-making by ensuring applications support advanced analytics and business intelligencetools.


Vendor & Stakeholder Management


Manage relationships with software vendors, service providers, and implementation partners.
Negotiate contracts, SLAs, and service agreements to ensure optimal value.
Work closely with internal stakeholders (business heads, actuaries, finance, underwriting, claims, distribution teams) to align application functionality with business needs.


Team Leadership & Development


Build and lead a high-performing business applications team, including analysts, developers, and system administrators.
Foster a culture of innovation, collaboration, and continuous learning within the team.
Provide mentorship, training, and career development opportunities for team members.


Compliance, Security & Risk Management


Ensure business applications comply with industry regulations, including insurance, financial, and data protection laws.
Work with cybersecurity teams to enforce application security best practices, including access control, encryption, and incident response planning.
Establish disaster recovery and business continuity plans for critical applications.


Qualifications & Experience


Education: Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems, or a related field. A Master’s Degree (MBA, MSc) is a plus.
Professional Certifications: ITIL, PMP, TOGAF, COBIT, or related certifications are advantageous.


Experience:


10+ years of experience in IT applications management, with at least 5 years in a leadership role.
Strong experience in insurance technology, including policy administration systems, claims, underwriting, and asset management applications.
Experience with cloud-based solutions, enterprise architecture, and integration strategies.
Proven track record in leading digital transformation initiatives in the insurance sector.


Key Skills & Competencies


Strong knowledge of insurance processes across life, health, general, reinsurance, and asset management.
Expertise in business applications such as core insurance systems, CRMs, ERPs, and BI tools.
Strategic thinking and ability to align IT applications with business goals.
Excellent project management skills, with a track record of delivering large-scale IT projects.
Strong leadership, stakeholder management, and team development skills.
Knowledge of regulatory requirements in the insurance and financial services industry.
Ability to drive innovation and stay ahead of industry technology trends.


KPIs (Key Performance Indicators)


Uptime and performance of core business applications.
Successful delivery of application modernization and digital transformation projects.
User adoption and satisfaction with business applications.
Reduction in system downtime and operational inefficiencies.
Compliance with IT security and regulatory requirements. more

Job Ref. No: JHIL 150

Role Purpose

The Claims Registrar will be responsible for the efficient assessment and registration of claims in strict adherence to established standards, policies, and procedures. The role requires a keen eye for detail, ensuring accuracy and compliance throughout the claims process. Additionally, the role holder will be expected to maintain a high level of... productivity by consistently meeting daily targets, demonstrating both efficiency and reliability in delivering quality service.

Main Responsibilities

Operational


Verification of Member and Provider Details – Thoroughly review and confirm the accuracy of member, scheme, and provider information before data entry to ensure seamless claims processing.
Precise Data Capture – Accurately input claim details into the system from claim documents, minimizing errors and maintaining data integrity.
Efficient Claims Indexing – Systematically categorize and index claims using the Invoice ID for easy retrieval and streamlined processing.
Quality Control for Scanning – Identify and flag claims requiring rescanning due to poor legibility, ensuring that all records are clear and complete for assessment.
Collaborative Issue Resolution – Engage experienced staff for guidance and clarification on complex cases, ensuring claims are processed correctly and efficiently.
Claims Validation and Vetting – Carefully assess the validity of services provided by verifying treatment details, benefit coverage, provider panel adherence, and treatment costs to uphold compliance and prevent discrepancies.
Communication and Notation – Utilize the Notes function to alert approvers of any irregularities or notable observations during the registration process, enhancing transparency and decision-making.


Corporate Governance


Ensure strict adherence to industry regulations, insurance claims protocols, and corporate policies to safeguard the organization’s integrity and mitigate legal risks.
Uphold the laws and regulations of Kenya, including insurance claims procedures, anti-fraud measures, and internal risk controls, while ensuring company policies are implemented consistently across all claims processes.
Ensure all claim-related documentation is accurate, secure, and audit-ready, minimizing exposure to fraud and regulatory penalties.


Culture


Promote ethical decision-making in claims adjudication, ensuring claimants are treated with respect and fairness while upholding the company’s reputation as a responsible corporate citizen.
Champion initiatives that enhance employee engagement, resilience, and a shared commitment to excellence.
Create personalized development plans that align with your career aspirations and the organization's objectives


Key Competencies


Strong background in medical claims assessment, including knowledge of medical terminology, coding (ICD-10, CPT, HCPCS), and treatment procedures.
Experience working with insurance regulatory compliance, fraud detection, and risk mitigation in claims processing.
Familiarity with policy interpretation and customer service in handling claims disputes and resolutions.
Proficiency in claims management systems and data analysis tools used in health insurance.
Hands-on experience coordinating with healthcare providers, underwriters, and legal teams to validate and process claims efficiently.


Academic and Professional Qualifications


Bachelor's degree /Diploma in Nursing, Clinical Medicine, Healthcare Management, or a related field.
Relevant certifications in customer service or customer experience are advantageous.


Relevant Experience


At least 1 years’ of experience in health insurance claims processing, adjudication, or claims management. more

Role Purpose

The Manager Wellness will lead the development, execution, and management of corporate wellness programs. The role holder will focus on driving strategic initiatives that enhance customer and employee well-being, integrating wellness solutions into insurance products, and fostering a culture of preventive healthcare. He/she will also ensure alignment with regulatory requirements... and corporate objectives while positioning the company as a leader in health and wellness solutions. The Wellness Manager will be responsible for implementing and improving Value Based Care, promoting sustainable healthcare delivery through preventive, promotive, and protective strategies. The role also includes overseeing population health initiatives, technology deployment, clinical integration and strategic planning to enhance health outcomes, improve the quality of care, and optimize Total Medical Expense Management.

Main Responsibilities

Strategy


Develop, implement and supervise Wellness Programs using evidence-based guidelines to add value, drive clinical performance, improve retention and reduce disparity.
Structure, Implement and supervise disease management programs and care coordination through the continuum of care.
Structure, Implement and supervise performance of new products and packages that promote preventive health services.
Collaborate with members of the Leadership team on the development of the annual Wellness strategic goals and objectives.
Spearhead development and successful rollout of preventive health technologies.


Operational


Serve as one of the organization’s key spokespersons on value-based care, educating clients, employees, clinicians, and other stakeholders on the expected changes in healthcare.
Work closely with care management and provider partnerships to foster provider alignment with the clinical strategic priorities of the organization and needs of Jubilee Health clients.
Implement and evaluate population health strategies that address the utilization, quality, average cost of care, patient satisfaction, and overall marketplace competitiveness.
Work closely with the Head of Clinical Operations to Identify Key Market drivers and develop plans and strategies to address incident rates and claim costs.
Work closely with the Head of Clinical Operations to ensure providers adhere to best clinical practices, cost of care standards, and where necessary, address inappropriate or poor performance.
Monitor disease-specific and cost of care metrics to ensure the delivery of value-based care within quality standards.
Work closely with the Head of Clinical Operations to review, align and implement quality metrics related to patient care.
Monitor performance indicators, patient and provider satisfaction and implemented changes to improve customer retention and net promoter scores.
Conduct real time analysis of disease trends based on clams’ data and advise the clinical operations team on appropriate interventions.
Provide medical expertise and leadership in the development and implementation of clinical disease and population health management strategies.
Work closely with the Head of Clinical Operations to develop and implement medical management initiatives and provide leadership in implementation and interpretation of clinical review policies and guidelines, evidencebased guidelines, and pharmacy benefits management to achieve set performance standards and targeted benchmarks.
Implement and supervise prospective, concurrent, and retrospective reviews of medical services provided to covered lives.


Leadership & Culture


Guide and support health navigators in their communication and collaboration with providers to establish clinical programs improve the quality and efficiency of care while providing value to all stakeholders.
Supervise third party providers contracted for Chronic Disease and Population Health Management.
Supervise third party providers offering Telehealth Services.


Corporate Governance


Stay informed about and strictly adhering to all external laws, including Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) laws, Data Protection laws, and any other relevant regulations applicable to the industry as required by IRA, CMA, RBA and any other regulator.
Understand, implement, and enforce internal company policies, processes, and procedures; Ensure that operational compliance programs are in place within your department.
Develop and implement processes and controls that promote compliance with external laws, regulations, and internal policies.
Foster a robust ethical culture within the organization, Lead by example, demonstrating and promoting ethical behavior, integrity, and compliance with laws and regulations.
Encourage open communication and reporting of any potential compliance concerns or violations.


Key skills and Competencies


Healthcare Knowledge; A strong understanding of the healthcare system, including insurance plans, medical terminology, and healthcare policies and regulations.
Communication Skills: Excellent verbal and written communication skills to effectively interact with clients, healthcare providers, and colleagues.
Empathy and Compassion; The ability to empathize with clients' health concerns and provide compassionate support during difficult times.
Active Listening: The skill to actively listen to clients, understand their needs, and address their concerns effectively.
Problem-Solving Skills: Strong problem-solving abilities to help clients overcome barriers to care and find solutions to complex healthcare challenges.
Strategic Thinking – Ability to align wellness programs with business objectives.
Innovation & Problem-Solving – Creativity in developing new wellness solutions.


Academic and Professional Qualifications


Bachelor of Science in Clinical Medicine & Surgery.
A master’s degree in healthcare management/public health is an added advantage.


Relevant Experience


At least 5+ years of experience in wellness program management, health promotion, or corporate wellness within insurance, healthcare, or a related industry with strong knowledge of preventive healthcare, employee wellness, and behavioral health strategies and experience in developing and implementing wellness programs with measurable outcomes. more