Job purpose:
To manage and improve the financial performance of Kasha Kenya. Maintain records, and manage tax audits and compliance. Assess and manage risk, ensure regulatory compliance and issue financial statements. Control accounting operations, analyze financial data, and produce insightful analyses and meaningful action plans. Monitor cash and expenditure.
N.B: An assignment may form part... of the selection process.
Job Responsibilities:

Manage all accounting operations including Billing, A/R, A/P, GL and Counsel, Cost Accounting, Inventory Accounting, and Revenue Recognition.
Manage reporting, tax, audit, and compliance.
Prepare and publish timely monthly financial statements while coordinating the preparation of regulatory reporting.
Coordinate and direct the preparation of the budget and financial forecasts and report variances.
Prepare and publish detailed analyses such as unit economics, sales forecast versus actual analysis, detailed and insightful margin analyses, daily cash roll calls, and other management metrics.
Prepare and publish timely monthly financial statements and manage all finance and accounting operations.
Cash flow management, stakeholder management, improving efficiencies, and reducing costs across the business.
Research technical accounting issues for compliance and support month-end and year-end close processes.
Ensure quality control over financial transactions and financial reporting.
Manage and comply with local, state, and national government reporting requirements and tax filings.
Develop and document business processes and accounting policies to maintain and strengthen internal controls.

Role Requirements:

Bachelor's degree in accounting or finance required. A Master's Degree in Finance and Accounting will be an added advantage.
A minimum of 10+ years of experience in accounting/finance within the FMCG sector.
Proven record of collaborating with senior external accountants from the Big 4 audit firms.
Proficiency in Microsoft Office, particularly Excel.
Hands-on experience with accounting software such as Dynamics (or similar) is preferred.
ACCA/CPA-Kenya certification will be a plus. more

Job purpose:
The Vice President of Finance will be responsible for managing the financial operations of our company. (S)he will oversee the financial reporting, budgeting, forecasting, and analysis processes to ensure accurate and timely financial information is provided to senior management and external stakeholders. The Vice President of Finance will also play a critical role in driving Kasha's... strategic initiatives and ensuring the financial health and stability of the business. This position reports directly to the Chief Finance Officer - Kasha.
Job Responsibilities:

Develop and implement financial strategies that support the organization's objectives and long-term goals.
Provide financial analysis and insights to support decision-making by senior management including ratio analysis, budget vs. actuals reporting, etc.
Ensure accurate and timely financial reporting to senior management and owning the Bronze/Silver/Gold financial reporting timelines like:-

Investor reporting for these P&Ls including balance sheet and cash flow statements monthly to be prepared and shared with investors, with proper reconciliation in Dynamics and review by the finance team.
This also includes the budget and actuals review in detail and through line items by the finance team and also the senior leadership team to present all these items.


Manage the budgeting and forecasting processes to ensure the organization's financial plans align with strategic objectives, including longer-term items.
Develop and maintain relationships with external stakeholders, including auditors, bankers, and other financial partners, where necessary.
Manage the organization's cash flow and working capital, ensuring adequate funding is available to support operations and growth including weekly cash projections with all cash requirements, reconciling with Balance Sheet items, and including in the Cash Flow Statement analysis monthly.
Develop and implement policies and procedures to ensure compliance with accounting standards and regulatory requirements including advising and updates on items such as Transfer Pricing and intercompany balances.
Lead and develop the finance team, providing guidance and support to team members to ensure high performance and professional growth.
Identify and mitigate financial risks to the organization, including the development of contingency plans to manage potential financial crises including updates and recommendations for the Financial Policy.
Monthly review of HR budget and reporting into the main budget.
Budget vs actuals review in detail with senior management and finance teams.

Role Requirements:

Bachelor's Degree in Accounting, Finance, or a related field; CPA or MBA preferred.
10+ years of progressively responsible experience in finance or accounting, including experience in a leadership role.
Experience in financial management, including financial reporting, budgeting, and forecasting as well as strong emphasis and experience in financial modeling.
Experience in managing relationships with external stakeholders, including investors, lenders, and auditors.
Strong analytical and problem-solving skills, with the ability to provide strategic financial insights to senior management.
Excellent communication and interpersonal skills, with the ability to build relationships and influence key stakeholders.
Proven track record of leading and developing high-performing teams.
Strong understanding of accounting standards and regulatory requirements. more

Job Purpose:
To actively seek out and engage customers in order to sell Kasha’s products. Lead the sales team including all the agents and ensure superior sales execution across Eldoret and Western/Nyanza regions. Providing complete and appropriate solutions for every customer in order to boost customer acquisition levels, top-line revenue growth, and profitability.
Job Responsibilities:

Lead... the company to execute with operational excellence across the wholesale, retail and
Managing agents in the assigned territory to ensure optimum sales and coverage productivity. Upholding the coverage plan while achieving agreed-upon sales targets and outcomes within the set schedule.
Presenting, promoting, and selling KASHA products by using solid arguments to existing and prospective customers in specific assigned regions.
Maximizing the visibility of KASHA products by ensuring that they are well displayed at all impulse locations in the stores and continuously ensuring a high standard of presence and merchandising for key products.
Building distribution of all KASHA brands & SKUs (Stock Keeping Units) in all outlets.
Adhering strictly to company pricing, offers, and discount strategies.
Keeping abreast with best practices and promotional trends, identifying emerging markets and market shifts while being fully aware of new products and competition status.
Making regularly scheduled sales calls and in-person contact with all major customers within your region.
Developing and maintaining amicable win-win relationships with key customers; building goodwill with customers and exerting all effort to help businesses resell KASHA’s products prior to their expiry date.
Maintaining accurate and neat records, files, and reports on customers and their geographic scope of business, and sales opportunities as well as staying abreast and reporting on competitor activity within the agent geography.
Maximize customer satisfaction by expediting the resolution of customer problems, complaints, and queries such as questions about credit terms, products, prices, and availability.
Submitting all required reports such as market-intelligent, with a key focus on pricing, product changes, promotions, NPDs, and new players in the trade.

Role Requirements:

Bachelor’s degree/Diploma in business, marketing, economics, or a related field.
A minimum of 2-3 years of proven work experience preferably in an FMCG setting.
In-depth knowledge of Sales and KPI measurement.
High levels of competency in Microsoft applications including Word, Excel, and Outlook. Experience with an ERP such as Dynamics is an added advantage.
Understanding of business functions such as sales, customer care, supply chain, marketing, etc.
Demonstrable competency in strategic planning and business development. more

Job purpose:
To manage inbound and outbound phone calls, email requests, and face-to-face interaction with a friendly, helpful approach.
Job Responsibilities:

Customer support in a delightful, helpful, and timely manner on call, email, WhatsApp, LiveChat, Facebook, and Instagram.
Correct tagging of customers to agents and Kasha business groupings.
Provide customers with accurate, relevant,... and useful information regarding Kasha products and services.
Identify and track sales leads effectively, cross/upsell products and services for an enriched
customer relationship.
Quality data capture on Kasha systems.
Ensure that all customer queries and complaints are fully resolved on a ‘One Stop Shop’ basis – First Call Resolution (FCR).
Maintain a high level of product knowledge sufficient for issue resolution, retention, and customer education.
Ensure that issues escalated arising from customer queries are resolved within 24 - 48 hours to maintain customer satisfaction and loyalty.
Identify and track sales leads effectively, cross/upsell products and services for an enriched customer relationship.
Quality data capture on Kasha systems.
Attend Quality assurance sessions for consistent and quality customer handling.
Actively represent the customer throughout the organization, highlighting trends, suggesting, implementing improvements and feeding back to relevant departments.

Role Requirements:

Diploma/Degree in social science or any business-related field.
Experience (6 months - 1 year) in customer handling in a contact center setting will be an added advantage.
Computer proficient (Microsoft Word, Excel).
Customer service oriented (empathy, patience, customer centricity). more

Job Purpose:
To oversee the day-to-day activities of the sales collection team for all delivered goods. Responsible for the planning of cash collection/replenishing stocks at stations. To work with the Accounts Assistant on generated Dynamics invoices report for reconciliation.
N.B: An assessment may form part of the selection process.
Your Responsibilities:

Payment reconciliation and... support - Work hand in hand with logistics to make sure that all shipped-out order references are collected from the riders, consolidated, confirmed against the statement, and recorded.
Returns and cancellations - Confirm that all physical returns are canceled and reconciled daily (mandated to confirm the correctness of return reasons from the customer).
Work with the accounts assistant and procurement on supplier invoicing and reconciliations.
Smoothening of the payment process and tracking of all shipped but unpaid COD orders.
Close collaboration with other operational teams, ensuring Customer focus at all times.
Verify, validate, and reconcile all revenue collections, and compile the daily summary report of all revenue transactions.
Resolve reconciliation discrepancies in a timely manner, prepare daily reports, and communicate them to management.
Take appropriate action to resolve and/or identify significant revenue collection issues and escalate appropriately.
Streamline all collection processes and recommend areas of improvement.

Role Requirements:

Bachelor’s Degree in Commerce or any business-related field. CPA is an added advantage.
A minimum of 2-3 years working in credit/debt collections, and accounting positions is preferred.
Demonstrated knowledge and experience in billing and collections procedures, and reconciling techniques.
Proficiency in G-Suite such as Google Docs, Google Sheets, and PowerPoint. Familiarity with finance ERP software will be an added advantage.
Ability to identify errors and calculate figures and amounts.
Ability to work in a team and under pressure in a fast-paced environment, and possess qualities such as reliability, and trustworthiness. more

Job Purpose:
To build and manage the performance of Agent Network across Rwanda and Kenya. Devise and execute the strategy with the objective of significantly growing the agent network. Operationalize the rhythm of management training, retraining, and development of agents to ensure their success. Lead all Agent Consumer business programs, ensure that the agent network is well organized, managed... appropriately and that all operations are running accordingly.
Your Responsibilities:

Devise and execute a strategy/model and business plan to significantly grow the agent network across Africa. This should include but not limited to reward commission, training, and development.
Develop and execute a strategy to retain 85% of our existing agents- manage agent churn to 15%. Develop full-scale monthly and quarterly budgets on agent consumer activities.
Monitor and adjust newly introduced programs to ensure program objectives are achieved for example referral programs, different incentives, etc.
Develop and implement an effective agent (re)training and growth program. Onboard, train, and give supervisory support on a day-to-day basis to new agent recruits.
Identify, recommend, and coordinate regions for possible expansion of the Agent network- i.e regions with minimal coverage.
Identify and appoint senior/high-performing agents as Team Leads to manage other agents. Identify low-performing agents and coach and train them or replace them.
Work with the Sales team to develop and implement an effective commission model.
Engage with the marketing team to identify branding opportunities for high-performing areas. Ensure that all agents are in well-branded attire. Ensure agents have supportive materials such as masks, jackets, catalogs, etc.
Work with the supply chain team on improving delivery logistics.
Work closely with the Health team on healthcare programs and agent community impact.
Work with the Engineering team to improve the systems for data collection for the mass market (for example dashboard check-in).
Engage with the Customer Care team to ensure agent sales are properly captured and customers have been able to pay using the USSD app. Take the lead in optimizing the USSD by identifying challenges and proposing quick solutions to the customer care team.
Daily tracking of activities including setting priorities for team and agents. Monitor and evaluate agent performance weekly and monthly (active and non-active). Working with the team leads to continuously assessing and managing agents. Ensure follow-up on low-performing agents as required. Deliver end-of-day reports on network growth and performance.
Work closely with all agents by responding to their concerns (point person for all agents' inquiries and challenges). Troubleshoot issues raised by the agents and team including forwarding issues to the relevant managers that can’t be self-resolved.
Deliver insights to help drive business decisions and accelerate growth specific to this customer segment. Provide informed feedback that will lead to strategic realignment and improvement.

Role Requirements:

Bachelor’s Degree/Diploma in Business, Marketing, or a related field from a reputable university.
At least 3-5 years of proven experience in agent management with demonstrable success.
In-depth knowledge of Agent management and KPI measurement.
Proficiency with Microsoft Office and an aptitude to learn and introduce new software and systems.
Ability, willingness, and readiness to travel (30% of the time). more

Job Purpose:
Reporting to the Pharma Sales Lead, you will be responsible for generating prescriptions in your assigned geographic areas by identifying leads, educating prospects on products through calls, training, and product presentations as well as providing existing customers with exceptional support. Further, you will increase the visibility and awareness of our company’s pharmaceutical and... healthcare products thus maximizing sales growth.
Your Responsibilities:

Meet your sales targets within the agreed timelines.
Pitch and sell pharma products to prospective customers (retail pharmacies, health facilities, and wholesale shops)ensuring that those territories are constantly replenished.
Emphasize product features based on analysis of customers’ needs and technical knowledge of product capabilities and limitations.
Provide complete and appropriate solutions for every customer to boost top-line revenue and growth, customer acquisition levels, and profitability.
Promote and sell Kasha pharma products at customer locations, identify sales leads in the area allocated, and keep track of sales records and timely collection.
Research competitors' medications and their respective market performance. Expedite the resolution of customer problems and complaints to maximize customer satisfaction/retention.
Continuously keep abreast of best practices and pharma trends and feed this information back to the business to enhance overall pharma performance.
Analyze the territory/market potential, track sales, and status reports prioritizing territories and prospective clients as well as address problem areas.
Ensure product availability in your pharmacies, at least 80% of your product portfolio to be stocked per outlet in your territory, and continuous communication feedback channel with your clientele.
Conduct basic training in self-test kits and other pharma commodities with the support of the Kasha pharmacists to translate to sales.
Support the health and platform services department in creating a market for new/existing pharma products.
Continuously improve own performance through requesting and applying feedback from the line manager and sharing the bottlenecks for redressal.

Role Requirements:

You are a holder of a Diploma/Degree in Pharmacy or a science-related field from an accredited institution.
A Diploma/Degree in Sales and Marketing will be a distinct advantage.
You have a minimum of 2 years of proven success in pharma sales selling directly to pharmacies or distributors.
Holders of a Medical Representative Certificate from the Pharmaceutical Society of Kenya will be prioritized.
You possess an in-depth knowledge of the market and the changing environment of the pharma business operations.

Experience Our Kasha Life Benefits:

Location: Kenya.
Flexible working hours and birthdays off.
21 days holiday plus all bank holidays.
Socials that keep you in touch with everyone in the company. more

Job Purpose:
The FMCG Sales Team Lead will lead a team of sales agents and ensure sales targets for the designated regions are achieved. Actively seeks out and engages customers in order to sell KASHA’s products. Provides complete and appropriate solutions for every customer in order to boost customer acquisition levels, top-line revenue growth, and profitability.
Your... Responsibilities:

Managing agents in the assigned territory to ensure optimum sales and coverage productivity. Upholding the coverage plan while achieving agreed-upon sales targets and outcomes within the set schedule.
Presenting, promoting, and selling KASHA products by using solid arguments to existing and prospective customers in specific assigned regions.
Maximizing the visibility of KASHA products by ensuring that they are well displayed at all impulse locations in the stores and continuously ensuring a high standard of presence and merchandising for key products.
Building distribution of all KASHA brands & SKUs (Stock Keeping Units) in all outlets.
Adhering strictly to company pricing, offers, and discount strategies.
Keeping abreast with best practices and promotional trends, identifying emerging markets and market shifts while being fully aware of new products and competition status.
Making regularly scheduled sales calls and in-person contact with all major customers within your region.
Developing and maintaining amicable win-win relationships with key customers; building goodwill with customers and exerting all effort to help businesses resell KASHA’s products prior to their expiry date.
Maintaining accurate and neat records, files, and reports on customers and their geographic scope of business, and sales opportunities as well as staying abreast and reporting on competitor activity within the agent geography.
Maximize customer satisfaction by expediting the resolution of customer problems, complaints, and queries such as questions about credit terms, products, prices, and availability.
Submitting all required reports such as market-intelligent, with a key focus on pricing, product changes, promotions, NPDs, and new players in the trade.

Role Requirements:

Bachelor’s degree/Diploma in business, marketing, economics, or a related field.
At least 2-3 years of work experience preferably in an FMCG company with proven experience in agent management.
Excellent selling and negotiation skills with a strong understanding of the sales process and dynamics.
Proven presentation and data analysis skills coupled with an ability to build rapport quickly with both customers and suppliers.
High levels of competency in Microsoft applications including Word, Excel, and Outlook.
Experience with an ERP such as Dynamics will be an added advantage.

Experience Our Kasha Life Benefits:

Location: Kenya.
Flexible working hours and birthdays off.
21 days holiday plus all bank holidays.
Socials that keep you in touch with everyone in the company.

What You’ll Find When Working at Kasha:

Personal & Professional Development: Through strong ownership from the first day you will experience a steep learning curve, grow on a professional level and take the next steps to be an Expert.
Impact: We are leading the digital transformation of innovative e-commerce in East Africa for women's health, personal care, and beauty products built for urban and rural areas.
Team: Join a team of over 15 nationalities and different backgrounds in Tech, Logistics, Business, and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
Working culture: Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda. more

Job Purpose:
The Pharma Sales Lead will be broadly responsible for the growth of company revenue and help develop and manage the strategy to grow the business as well as the plans and tactics required to deliver results. The candidate will meet our customer acquisition and drive pharma sales revenue growth targets by keeping our company competitive and innovative. [S]he will be responsible for... maximizing our sales team's potential, crafting sales plans, and justifying those plans to the upper management.
Your Job Description Will Be:

Achieve growth and hit sales targets by successfully managing the sales team.
Design and implement a strategic business plan that expands the company’s pharma customer base and ensures its strong presence of Kasha Pharma.
Take a key lead in sourcing and onboarding new products/distributorships.
Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives/agents.
Building and promoting good relationships and networks with partners.
Present sales, revenue, and expense reports and realistic forecasts to the management team.
Identify emerging markets and market shifts while being fully aware of new products and competition status.
Work closely with Kasha Senior Sales Operations Manager to plan and execute all the strategies to grow the company revenue.

You Will Be Qualified For This Position If You:

Possess BS/MS degree in business administration/pharma science or any other related medical/pharma experience.
Have drug sales experience of at least (5) five years in the pharmaceutical industry.
Are a pharma sales lead who meets the regulations of the Pharmacy and Poisons Board.
Have a country-wide network of key regional pharma centers/players.
Have a successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
Are committed to continuous education through workshops, seminars, and conferences.
Have proven ability to drive the sales process from plan to close. more

Job Purpose:
We are sourcing for a trusted strategic partner and advisor to the C.E.O and Executive team. You will serve as a lead for business planning, including strategic, one-off, and other high-priority projects. You will be responsible for ensuring an immediate impact on productivity, streamlining strategic initiatives, project managing cross-departmental projects where needed, serving as... the company’s project management office (PMO), and communicating objectives between departments to ensure cross-company alignment.
Your Job Description Will Be:

Own and lead cross-company workstreams & activities, such as monthly cross-company meetings, quarterly company rhythm, and other cross-company communication and coordination workstreams.
Support the C.E.O. in organizing quarterly offsites for the senior leadership team.
Support operations and engineering in their efforts to standardize Kasha’s Key Business Processes across functions through documentation, SOP development & training, KPI measurement, and ensuring adequate employee training.
Address cross-departmental bottlenecks/blockers by working with heads of departments and their staff to improve processes and coordinate adjustments to organizational procedures for optimized efficiency and productivity.
Be involved in day-to-day operations and success metrics across the company. Ensure accurate reporting on all metrics, and support each department in helping them get the data visibility and analysis they need. Ensure our reporting across all metrics is widely visible and accurate. If inaccurate, review business process and technology support, and raise issues found.
Assist and communicate with executives in decision-making, program management, and initiative implementation.
Assist the human resources department with business-specific documentation for onboarding.
Collaborate with senior management and department leaders, performing an array of administrative tasks from generating correspondence, maintaining hard copy and electronic files, planning and coordinating monthly corporate meetings, and scheduling facilities.
Regularly meet and collaborate with individuals and managers to identify gaps and provide recommendations to the C.E.O. on adjustments to priorities or business activities.
Supporting the C.E.O. and others in the executive team in any administrative help needed such as coordinating travel, and scheduling meetings with the team, customers, and agent.
Providing department leaders with recommendations and consultation to improve teamwork.
Planning, coordinating, and keeping the contents of a meeting focused.
Keep the leadership team on track with key strategies/projects/initiatives, driving urgency and defining/measuring against key performance indicators.
Support the C.E.O. in quarterly board reporting material, gathering information from individuals across the team and ensuring high quality and thorough responses and accurate data before presenting back to the C.E.O.

You Will Be Qualified For This Position If You:

Bachelor’s degree in Business Administration, Business Communications, Business Operations, or a similar field.
3-6 years in a business management or executive management role.
Fluency in English is a must. Proficiency in Kinyarwanda and Swahili is preferred.
Proven experience organizing and directing multiple teams and departments.
Experience planning and leading strategic initiatives.
Experience with data analysis and proven success in a project coordination role.
Strong project reporting skills, with a focus on interdepartmental communication.
Consulting experience preferred, with a focus on operations management. more