Your Role
As Information Security Lead, you will be responsible for the information security and risk management program. You will be primarily responsible for the design, implementation, management, and operations of security controls and systems to protect the confidentiality, integrity, and availability of KOKO’s information assets and improving our cyber-maturity. You will also lead risk... assessments, develop, improve and implement security policies, procedures and standards aligned to best practices. Technically, you will develop the Infosec roadmap in consultation with the Head of ICT and Infosec, design technical infosec controls and own the vulnerability management program. You will work collaboratively and effectively with executives and other departments including product, operations, software engineering as well as 3rd party vendors and organisations to meet KOKO’s security objectives.
What you will do

Work closely with KOKO’s global business units, including product and software engineering, and country based ICT teams to Implement Infosec governance, security controls  and risk management programs adhering to best practices.
Ensure confidentiality, integrity and availability of services by owning aspects of Information security, risk management, technical controls, threat modeling and compliance to infosec policies.
Establish safeguards by creating disaster preparedness protocols, conducting preparedness tests, monitoring security tools and leading Incident management activities.
Design and develop the information security strategy and own the Information security program.
Provide supervisory and leadership support to IT security Officers and In-house SOC Analysts
Identify opportunities to improve risk posture, develop solutions for mitigating Infosec risks and processes for assessing the residual risk.
Review and improve Infosec controls, policies, standards, processes and frameworks and monitor compliance with the approved policies and procedures.
Lead security audits and data protection Initiatives, conduct vulnerability assessments and penetration testing, manage remediation efforts and track the closure of deficiencies. 
Provide Infosec related technical support in our software development lifecycle and enforce best practices including code reviews, and automated testing in the DevOps pipelines.
Identify, recommend new security architecture plans and designs, implement security controls and deliver or facilitate training for secure software coding practices to software developers.
Define Information security blueprints and provide guidance to departments and country based IT Operation teams, in order to standardize KOKO’s enterprise wide security and ensure consistency.
Provide Infosec related technical support in our software development lifecycle and enforce best practices including code reviews, and automated testing in the DevOps pipelines. 
Manage the ICT Information security budget.

What You Will Bring to KOKO

University degree in relevant fields like Information Technology, engineering or cyber security 
6+ years of experience in a similar role, with a demonstrated track record of success
Practical understanding of Infosec, risk and compliance standards, frameworks and best practices. A professional certification is an added advantage (e.g CISSP, CISA, CISM, CRISC, ISO 27001)
3+ years of management experience building, leading and mentoring Infosec or technology teams and comfortable working in a fast-paced and highly collaborative team environment.
General understanding and knowledge of regulatory requirements, security concepts, Information security governance, data protection and privacy laws and regulations.
Hands-on leader who is technically savvy and can balance best practice with pragmatism
Experience designing and implementing ICT strategy, roadmap, policies, procedures and standards 
Experience with cloud platforms (Preferably AWS)
Experience with vulnerability mitigation strategies, detection tools, techniques and remediation.
Experience with security tools, forensic tools, NAC, Antivirus, File Integrity Management, Intrusion Prevention, Network and Application Firewalls, Web Proxy, SIEM and DLP solutions.
Analytical thinker with ability to partner with management, technical team and external stakeholders to resolve complex security matters and develop policies, processes and guidelines.
Excellent communicator, detail-oriented with ability to manage shifting and competing priorities.
Self driven and strongly motivated with an ownership mindset and a can-do attitude. more

Your Role
As an Engineering Technician, you will be part of a team that designs hardware products, monitors quality performance and participates in product development and improvement. You will provide useful insight into product performance across different environments and parameters, working closely with our engineering and design teams in Kenya and India.
What You Will Do

Participate to... Conceptualize, design, and develop new products and technologies to meet customer needs and industry trends.
Assist in the Design and fabrication of test rigs and equipment required to conduct tests and experiments.
Design and fabrication of relevant prototypes to assist in concept refinement.
Plan, execute, and oversee product testing, and evaluate the results to ensure the functionality, quality, and reliability of new and existing products.
Provide test reports and recommendations to improve performance, cost-effectiveness, and user experience.
Engage in cross-functional collaboration with various departments to discuss product concepts, gather input, and ensure seamless product development.
Conduct thorough market research to analyze competitor products, identify gaps in the market, and understand customer needs and preferences.
Develop and test prototypes for functionality, durability, and user-friendliness.
Any other additional duties as requested by your supervisor.

What You Will Bring

Degree in Mechanical or  Chemical Engineering.
Strong analytical skills.
Proficiency in the use of basic computer applications.
Ability to work independently with accuracy and precision.
Flexibility and adaptability in your attitude and approach to work.
Attention to detail.
Problem solving skills.
Cost saving and business continuity mind set.
Ability to deliver within required timelines. more

KOKO Networks is on a mission to imagine and deliver technology that transforms life in the world’s fastest growing cities. The role we’re looking to fill is a career defining opportunity for someone passionate about this mission and about product management who wants to build and lead amazing teams of engineers and product designers in Nairobi and Pune.
The products and solutions you’ll help... build and shape touch hundreds of thousands of people in some of the fastest growing cities in the world every single day. Your job will be to help us grow our business and revenue, acquire and retain customers, make complex logistics and operations more efficient, and delight our colleagues, customers, and partners.
This role requires significant time in the local market and close to our operations in Nairobi. We will only consider candidates based there or willing to relocate there.

What You Will Do

You will build detailed domain knowledge of KOKO’s business plans, markets, and internal realities as a manufacturing and logistics company offering combined hardware and software products
You will manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
You’ll deeply understand the problems that you’re tackling through research and regular interaction with customers, partners and colleagues; define and frame those problems for the team
You will collaborate with your team in thinking big, to imagine solutions that solve these problems
You’ll scope these solutions to their smallest coherent state to ship to users as early as you can
You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in MVPs and after full release
You will own and maintain the quality of the product areas your team is responsible for; deliver high quality software in every release
You’ll motivate a group of committed, smart people to do the best work of their careers

What You Will Bring to KOKO

5+ years experience in product management with a proven track record of shipping impactful products
Ideally you have some UX experience as it’s important to us to think deeply about product design decisions and how to create simple user interfaces
We prefer candidates who have experience working in combined software and hardware businesses (with manufacturing and logistics)
You’re entrepreneurial; you need little direction; you're self driven and show ownership
You can clearly communicate product decisions and the rationale behind them. You’re comfortable with making decisions in ambiguity. You can help others make decisions by being persuasive
You’re able to easily switch between thinking creatively and analytically for best results
Have an understanding of the technical architecture of complex web and mobile applications more

Your Role:
The Coordinator of fire and incident Management will play a vital role in ensuring the safety and well-being of employees and assets within KOKO Networks. This role focuses on developing, implementing, and maintaining a comprehensive fire and incident management program, and coordinating all related activities to minimize risks, ensure regulatory compliance, and respond effectively to... emergencies.
Fire Safety Planning:

Develop, implement, and maintain fire safety plans and procedures.
Conduct fire risk assessments and audits of facilities.
Ensure the availability and functionality of fire safety equipment and systems.

Emergency Response Coordination:

Develop and update an emergency response plan, including evacuation procedures.
Coordinate with relevant departments to conduct emergency drills and training.
Act as the primary point of contact during emergency situations.

Incident Investigation:

Investigate and document all safety incidents, including fires and near misses.
Analyze incident data to identify trends and root causes, and recommend corrective actions.
Maintain incident records and submit reports to regulatory authorities, as required.

Regulatory Compliance:

Stay informed about local, state, and federal safety regulations and codes.
Ensure the organization complies with all relevant safety laws and standards.
Collaborate with regulatory agencies during inspections and audits.

Safety Training and Education:

Provide safety training and awareness programs to employees and contractors.
Conduct regular safety meetings and workshops to promote a safety culture.
Develop and distribute safety materials and resources.

Safety Inspections:

Perform routine safety inspections to identify hazards and non-compliance issues.
Make recommendations for corrective actions and track their implementation.
Maintain safety inspection records and reports.

Risk Assessment:

Conduct risk assessments related to fire, chemical hazards, and other safety concerns.
Develop and implement risk mitigation strategies and protocols.

Communication and Reporting:

Maintain open communication with management, employees, and contractors regarding safety matters.
Prepare and present safety reports and statistics to management.
Bachelor's degree in Occupational Health and Safety, Environmental Science, or a related field (or equivalent experience).
Certification in Fire Safety and Emergency Management is a plus.
Proven experience in safety and incident management, especially in fire safety.
Knowledge of safety regulations, codes, and industry best practices.
Strong communication and leadership skills.
Proficiency in Google Docs and safety management software.
Problem-solving and analytical abilities.
Attention to detail and a commitment to thorough documentation. more

Your Role
As Supervisor, Administration, you will oversee the office administration of our Kenya facilities as well as the planning, coordination, and delivery of critical tasks to ensure smooth operations of all office-based activities.
What You Will Do

Overseeing the cleanliness and hygiene of office facilities
Supervision of caterers,cleaners, garbage collectors, etc
Ensure that company... policies and procedures related to administrative tasks, such as travel expenses and procurement, are followed consistently.
Coordinate travel and transport requirements for KOKO team and visitors.
Ensure KOKO staff and visitors are equipped with required company items, including staff badges, gate passes, vehicle passes, and parking stickers
Ensure correct petty cash usage and accounting. 
Manage inventory of office supplies, including creation of requisitions, approval of purchase orders, and monitoring of availability to ensure no stockouts.
Plan for relevant staff training and onboarding  for new facilities and equipment.

What You Will Bring to KOKO

A university degree/Diploma in business administration or a related field
At least 1 year of experience in facility management with a strong concentration on administration
Strong project management skills and ability to multitask and prioritize tasks effectively
Excellent communication and interpersonal skills.
Proficiency with facility and asset management software and tools
Knowledge of health, safety, and environmental regulations and standards related to facilities and assets more

Your Role

As a warehouse clerk, you will be responsible for accounting for the physical stock of finished inventory, spares, and other dry cargo and ensuring best practices in stock management systems to enable traceability, and accurate picking and avert any stock losses and damages

What You Will Do

Receive and prepare work orders, monitor jobs in progress, and inform personnel about any... logistic problems or updates, or customer concerns.
Monitor all dry stock movement in and out of a warehouse and ensure proper documentation and sign-off with the recipient and security where applicable after accurate verification of receipt and loading documents
Ensure that all relevant procedures, SOPs, and routines are followed and adhered to in line with the company policy, procedures, and requirements
Recording all the stock received using ERP software and other provided tools.
Organizing items in the routine place according to the warehouse terms.
Inspecting the stocks and reporting about the damaged products.
Maintaining inventory stock records as well as tracking anticipated inbound shipments.
Ensure adherence to Health, Safety, Environment, and Quality Management System requirements.

What You Will Bring to KOKO

Diploma in supply chain, logistics, or Business administration or related.
Ability to multitask, able to prioritize work, and attention to detail.
Professional qualifications KISM, and CIPS are an added advantage.
Prior experience undertaking warehouse operations
Good computer skills and ERP working knowledge are preferred.
Basic stock-taking procedure and knowledge.
Must be flexible with patterns of shift and be able to work long hours and deliver results.
Honesty, integrity, and ethics. more

Your Role
As a warehouse clerk, you will be responsible for accounting for the physical stock of finished inventory, spares, and other dry cargo and ensuring best practices in stock management systems to enable traceability, and accurate picking and avert any stock losses and damages
What You Will Do

Receive and prepare work orders, monitor jobs in progress, and inform personnel about any... logistic problems or updates, or customer concerns. 
Monitor all dry stock movement in and out of a warehouse and ensure proper documentation and sign-off with the recipient and security where applicable after accurate verification of receipt and loading documents.
Ensure that all relevant procedures, SOPs, and routines are followed and adhered to in line with the company policy, procedures, and requirements.
Recording all the stock received using ERP software and other provided tools. 
Organizing items in the routine place according to the warehouse terms. 
Inspecting the stocks and reporting about the damaged products. 
Maintaining inventory stock records as well as tracking anticipated inbound shipments. 
Ensure adherence to Health, Safety, Environment, and Quality Management System requirements. 

What You Will Bring to KOKO

Diploma in supply chain, logistics, or Business administration or related. 
Ability to multitask, able to prioritize work, and attention to detail. 
Professional qualifications KISM, and CIPS are an added advantage. 
Prior experience undertaking warehouse operations
Good computer skills and ERP working knowledge are preferred. 
Basic stock-taking procedure and knowledge. 
Must be flexible with patterns of shift and be able to work long hours and deliver results. 
Honesty, integrity, and ethics. more

What You Will Do

Carry out shop outlets technical inspections, installations and test protocols, calibration and commissioning of KOKO Points
Ensure all deployed network hardware conform to respective quality and regulatory requirements and adherence to all installation, calibration and maintenance schedules against set metrics
Troubleshoot system and hardware errors and resolve technical... problems using a structured approach with a view to resolving incidents in a timely manner and prevent recurrence
Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs
 Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards
 Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance
 Maintain customer satisfaction through professional conduct and engagements
 Ensure that the function operates in accordance with any Health, Safety and Environmental policies and procedures

What you will bring to KOKO

Diploma/Bsc degree in Engineering or other technical field
A minimum of 1 year experience in field operations or a similar technical capacity.
Ability to test, troubleshoot, service, and repair electronic equipment
Working knowledge of plumbing repairs, maintenance processes, methods and installation techniques
Excellent analytical, problem-solving skills and attention to detail
Excellent written, verbal and presentation skills
A team player able to work effectively with others and independently with minimal supervision more

Your Role

As we expand within and outside Kenya, we are looking for experienced Product Support Engineers to help investigate, triage, and resolve problems, allowing KOKO to deliver stellar performance to its customers. You will work closely with users of KOKO technology as well as technical teams to ensure problems are resolved within agreed SLAs. In this position, you’ll have the opportunity... to add value across KOKO's entire product suite.

What You Will Do

Take ownership of complex technical issues
Research diagnose, troubleshoot, and triage problems and identify solutions to resolve them
Collaborate with distributed teams of developers, quality engineers, and product managers
Understand the product/technical roadmap and manage the impact of changes
Work closely with Quality Engineering and SRE teams to facilitate releases and continuous deployment.
Help define and manage procedures for proper escalation of issues to the appropriate internal teams.
Track reported issues and provide regular reports to stakeholders according to agreed SLAs
Make use of and build a product support knowledgebase
KOKO’s current technology stack includes (but is not limited to) AWS, Docker, Terraform, Jenkins, CircleCI, Ansible, Python, Flask, Vue.js, Postgres, Kotlin, Java, Firebase, C++, Celery, Message Queues, Odoo ERP, Git

What You Will Bring to KOKO

Two or more years of experience working as a product support engineer.
Ability to write Python and shell scripting as well as SQL/PostgreSQL.
Good understanding of AWS and Cloudwatch in particular.
Knowledge of monitoring and alerting best practices.
Deployment and Monitoring experience with cloud services such as AWS.
Working knowledge of Linux operating systems, networking, and databases.
Experience with event-driven systems and message queues.
Strong analytical and root cause analysis skills
Fast learner, able to adapt to situations and work in fast-paced environments with a never give up attitude.
Strong communicator, both written and verbal, who is calm and decisive under pressure.
Sound understanding and adherence to SDLC processes and practices.
Prior experience working with Agile/Scrum in a team environment. more

What you will do

Support the Customer, Agent and Operations work teams in KOKO Labs
Field & remote based customer engagement 
Implement Marketing and Promotions activities 
Participate in Customer and Agent research 
Work with the team for any other support based task as per need 

What you will bring to KOKO

University degree in relevant field or relevant experience to substitute... this
Strong understanding of the sales process 
Experience working with customers and answering questions
You will have to be outgoing and extrovert, easy and open to engage with customers
Be able to communicate clearly and effectively to gain the customers trust more