Business Administration Jobs in Uganda

Role Profile


The People Business Partner for Kenya is a strategic leadership role responsible for developing and executing people strategies that are effective, efficient and directly aligned to the country's business objectives. This role requires a high degree of professional integrity, exceptional communication skills, in-depth knowledge of Kenyan labour laws and HR best practices, strong... strategic thinking and outstanding organizational abilities.
The People Business Partner will serve as a consultant to senior management on all human resource-related matters, driving initiatives across organizational design, talent acquisition & development, performance management, employee engagement and the enhancement of company culture and policies.


Key Responsibilities


Strategic HR Leadership: Partner with the Country leadership team to develop and implement a localized People Strategy that attracts, develops, motivates and retains top talent. Provide strategic input on workforce planning, budget allocation and organizational design to maximize ROI, reduce attrition and enhance productivity.
Talent Acquisition & Management: Provide broad oversight for all talent acquisition activities in the country. Spearhead the hiring for strategic and managerial roles to ensure a consistent pipeline of high-caliber talent. Take full ownership of the pre-boarding and onboarding experience, ensuring new hires are effectively integrated into the company.
HR Operations & Compliance: Oversee the entire employee lifecycle, ensuring seamless HR operations. Champion the digitization and modernization of HR systems (e.g., HRIS, Payroll). Ensure full compliance with all Kenyan labour laws and statutory regulations (NITA, NSSF, SHA, etc.). Treat employees as internal customers, providing timely support on day-to-day queries regarding benefits and policies.
Culture & Employee Relations: Act as the custodian of company culture, driving initiatives that foster an empowered, inclusive and high-performing work environment. Proactively manage employee relations, mediate disputes and forecast future ER needs. Partner with leadership to embed company values and ensure effective communication and collaboration across all levels.
Performance & Learning Development: Manage the end-to-end performance management cycle for the country. Guide managers on goal setting, reviews, evaluations and constructive feedback. Oversee the creation and execution of targeted L&D programs, workshops and trainings to address skill gaps and support professional growth.
Compensation & Benefits Management: Develop and oversee a competitive and equitable remuneration strategy for Kenya. Conduct regular benchmarking against the local market to ensure attractiveness. Manage the annual salary review process and advise leadership on compensation issues.
Succession Planning: Work with department heads to identify critical roles and develop robust succession plans. Facilitate the identification and development of high-potential employees to ensure business continuity and readiness for future challenges.
Reporting & Analytics: Develop and present comprehensive weekly, monthly, quarterly and annual HR reports to functional and operational leadership. Utilize HR metrics and data analytics to provide insights on trends and inform strategic decision-making.


Minimum Qualifications & Desired Skills


Bachelor’s degree in Human Resources Management, Social Sciences, or a related field.
A valid Certified Human Resource Professional (CHRP-K) certification is mandatory.
A Master’s degree in HR, Business Administration (MBA), or a related field is a strong advantage.
Minimum of 8 years of progressive, inter-functional experience in Human Resources.
At least 4 years of experience in a senior HR generalist or business partner role, preferably within the FMCG, retail, technology, or a fast-paced startup environment.
Demonstrated experience in HR Information Systems (HRIS) implementation and management.
Proven ability to articulate a clear vision and influence stakeholders at all levels.
Deep understanding of Kenyan employment law and best practices.
Proven experience in coaching, mentoring and leading teams.
A calm, resilient, and insightful disposition, with proven success operating in VUCA (Volatile, Uncertain, Complex, Ambiguous) environments.


Competencies & Key Skills


Strategic Thinking & Leadership
Business Acumen
Stakeholder Management & Influence
Exceptional Communication & Interpersonal Skills
Data-Driven Decision Making
Change Management
Project and Time Management
Cultural Leadership
Tech Savviness more

Kyosk Digital Services Limited is a tech-led platform that connects informal retailers who retail in kiosks and other similar retail outlets directly to fast-moving consumer goods companies (FMCGs) by communicating demand from retail outlets directly to FMCGs and their distributors and managing the delivery of the goods to the kiosks. ETG Digital Platforms (Kyosk) is building the future of the... retail of everyday essentials and access to financial services in Africa, starting from Kenya.

Ensure the company rules, policies and standard operating procedures are always followed by everyone.
Identify hazards and security risks in the warehouse and raise them to management for necessary action.
Conduct third-party vehicle inspections on a weekly basis and maintain records for the same.
Reconcile all TRQs as will be shared from HQ against WH records and submit reports on any matters arising on a daily basis.
Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
Investigate known or suspected internal & external theft, or vendor fraud.
Collaborate with law enforcement agencies to report or investigate crimes within the assigned branch.
Testify in civil or criminal court proceedings when called upon by management.
Conduct WH audits to identify problem areas or procedural deficiencies e.g. alarm system, perimeter walls, store arrangements, CCTV etc.
Identify and report merchandise or stock shortages/stock-outs to the warehouse management team for necessary action
Random audits of Expiries/Damages and recovering from the one responsible
Maintain documentation or reports on loss prevention-related incidents.
Perform covert surveillance of areas susceptible to loss, such as receiving areas, Dispatch areas, stock room, refuelling areas, and driver delivery points.
Prepare and submit written reports on loss control investigations as they arise.
Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms or locks and shutters.
Conduct third checks on stocks being delivered by suppliers to detect or deter any form of collusion to under-receive.
Identify and report safety concerns to maintain a safe working environment for all employees.
Form, chair and maintain a fire and safety team in the warehouse
Maintain confidentiality of proprietary information for the company
Report all unethical behaviour in the warehouse to the company’s top management.Job fairsStudent job opportunities more

Role Profile:


Kyosk is looking for a passionate Software Engineer (InfraOps) to help strengthen the development competency of a team of software engineers who are developing solutions on the leading edge of innovation in Africa. The successful candidate will play a supporting role in the full SDLC of the team's output.  
As a Software Engineer (InfraOps), you’ll join our growing team of... Product and Technology professionals who share a passion for leveraging technology to empower informal retailers across the African continent. You’ll work with teams from multiple countries across the organization to imagine and build innovative solutions for Kyosk’s customers and internal teams.
To be successful in this role you will need to be passionate about using technology to solve real world problems. You will contribute to high quality, resilient, scalable software using industry best practices.


Key Responsibilities


Contribute to the design of technical solutions
Deliver working software implemented from technical designs
Investigate and resolve errors
Adhere to Kyosk's development processes


Minimum Technical Requirements:


3 years of software development experience
Experience working with Agile methodologies
Experience with administrative tools, e.g. Issue Tracking, Wikis, etc
Working knowledge of dev tool chain (e.g. IDE, CI/CD, version control)
Backend dev: Working knowledge of Java, SpringBoot, Document Database or RDBMS.
Frontend dev: Working knowledge of Angular
Experience working in Cloud environments (GCP, AWS, Azure)
Experience in deploying and running applications in Kubernetes
Experience implementing components of a system from technical designs/specifications


Minimum Behavioural and Soft Skills Requirements:


Strong work ethic
Focus on delivery
Punctual
Works mostly independently
Passion for learning
Considerate of value chain outside of sphere of responsibility


Desired Technical Competencies


1 years experience of the full SDLC (analysis, design, development, testing, integration, deployment, documentation, triage)
Sound knowledge of the microservices design pattern
Basic knowledge of any cloud platform
Experience implementing basic unit tests
Basic knowledge of Kafka
Frontend dev: working knowledge of NestJS and React
Experience in e-commerce, payments, and/or distribution of FMCG products
Experience using GCP
Working knowledge of Docker containers and Kubernetes for orchestration
Basic knowledge of the shift-left approach
Experience implementing unit tests
Working knowledge of system non-functional requirements (e.g. code readability, maintainability, scalability, extensibility, testability, etc)


Desired Behavioral Competencies


Ability to give reasonably accurate time estimates
Constantly seeks to improve tech and processes to streamline development
Ability to work under pressure, with tight timelines and ambitious deadlines
You have integrity: you do what you say you will do and make no excuses.
Promote psychological safety in the team, as well as across the entire organisation. more

Role Profile

We are looking to bring on board an analytically minded individual to join our team as a Purchasing and Procurement Manager. The individual will be tasked with analyzing our current buying systems and creating best practices for day-to-day purchasing operations in partnership with the Finance team. He/she will establish purchasing goals based on company inventory needs, usage... projections, and business consumption requirements. This position takes charge of the development and implementation of the purchasing strategy, policies & plan, including the procurement of products for sale and all non-saleable services and products required for business operations. Additionally, the role involves product pricing strategies, supplier contract renewals, negotiations, and ensuring quality and cost control, with a strong focus on contract management, the tendering process, and cross-functional collaboration.

Roles and Responsibilities


Strategic Alignment: Champion the development of the purchasing and pricing strategies in the organization and ensure alignment with the overall business strategy. Lead the development and implementation of proper purchasing policies, controls, SOPs, and processes. Develop, implement, and improve business planning capabilities by understanding and challenging market demand as well as leading internal activities to ensure these demands are met, covering both saleable products and non-saleable services and products.
Operational Excellence: Spearhead improvements to the current purchasing system that will improve vendor relationships, lower the cost of doing business, and improve the turnaround time of orders. Collaborate with the Warehouse Manager to develop metrics for gauging inventory level needs for both saleable products and internal business consumption items, and then maintain those levels throughout the year. Play a crucial role in creating profitable ways to manage obsolete and slow-moving stock to help offset losses. Review technical specifications for products received; ensure multiple options to buy products at the lowest price; ensure priority treatment when stock levels are low. Ensure that the procurement of non-saleable services and products aligns with the company’s operational needs and budget.
Supplier and Contract Management: Lead all negotiations in the purchase of supplies,equipment, materials, services, and products for sale for the business in accordance with company purchasing policies and budgetary restrictions. Oversee the contract management of warehouses, third-party service providers, and other key suppliers to ensure terms align with company objectives and compliance requirements. Track contract renewals well ahead of their expiries to ensure the company maintains the best value for money in any procurement task. Manage the tendering process for selecting suppliers, ensuring transparency, competitiveness, and value for money. Establish and maintain effective working relationships with suppliers, particularly for the procurement of FMCG products, to ensure alignment with the organization’s goals and vision. Track vendors for payment terms and partner with finance to ensure timely payment.
Cross-Functional Collaboration: Work closely with multi-department teams, including Finance,Warehouse, Sales, Marketing, and Operations, to ensure purchasing and procurement activities align with the company’s overall goals and strategies. Facilitate communication and collaboration between departments to ensure that purchasing decisions support broader business objectives and contribute to the organization’s success.
Cost Management: Represent the company in negotiating contracts with vendors to guarantee the best prices for both products procured for sale and non-saleable services and products. Identify opportunities for cost-saving within the purchasing department and organization at large. Evaluate and propose new purchasing programs and processes that will improve cost, quality, and customer responsiveness.
Product Pricing: Utilize key information such as market & economic trends, product acquisition price, transport, storage, and delivery costs to advise the final product prices. Work closely with the finance and warehouse teams to inform and review product prices to warrant the best price in the market and attainment of the organization’s profitability plans. Research and monitor competitor activities to advise management on product pricing and product sources to gain a competitive advantage in the market.
Procurement for Business Consumption: Oversee the procurement of all non-saleable services and products required for the business’s internal operations. Ensure that all procured items meet the company’s quality and budget standards. Collaborate with department heads to understand their requirements and ensure timely procurement of necessary items to support business continuity.
Budget Management: Lead the development of the purchasing budget and monitor its spend throughout the financial year. Create proper forecasting reports for planning purposes in line with market demand, sales performance, and business consumption needs. Work closely with the Finance Department in the execution of the purchasing budget, monitor and manage credit line limits in line with the said budget. Request credit line increases, and payments as appropriate.
Risk Management & Compliance: Identify and evaluate operational risks such as supply, quality, safety, environment, security, and regulatory compliance. Continuously monitor these risks to ensure proper mitigative actions are in place to cushion the company from exposure and drive consistent adherence. Evaluate supplier contracts to ensure they comply with government regulations and internal policies. Review and maintain a good record of purchasing files and records (purchase orders, contracts, etc.) to ensure compliance with company policies and procedures and ensure the availability of documentation. Review and monitor capital purchases to ensure compliance with company policies and procedures.
Performance Management: Manage the company's day-to-day purchasing activities, ensuring that each team member meets their personal performance standards. Maintain and develop operations performance by implementing KPIs & continuous improvement systems. Develop and promote a customer-focused orientation towards purchasing and materials management while promoting a collaborative culture between purchasing and all business units.


Margin & Profitability Management


Negotiate with suppliers to ensure competitive pricing and favorable terms.
Monitor and optimize margins to drive profitability.
Analyze cost structures and recommend strategies to enhance financial performance.


Supplier Management & Collaboration


Build and maintain strong relationships with suppliers to drive business growth.
Ensure suppliers align with company objectives and compliance standards.
Evaluate supplier performance and recommend improvements.


Promotion Planning & Execution


Develop and implement effective promotion plans in collaboration with suppliers.
Monitor the impact of promotions on sales and profitability.
Adjust promotional strategies based on market trends and data insights.


Marketing Activities


Coordinate with the Kyosk marketing team and Supplier Marketing Teams to drive Category / SKU brand awareness and customer engagement.
Plan and oversee change to in-App and digital marketing campaigns.
Ensure alignment between promotions and overall business strategy


Sales Performance & Reporting


Analyze sales trends and category performance to inform purchasing decisions and optimize inventory levels.
Collaborate closely with Commercial Teams to align purchasing strategies with sales objectives and promotional plans.
Provide regular reports on category performance, profitability, and key metrics, offering insights to support sales performance and drive business growth.
Recommend data-driven actions to enhance purchasing efficiency and overall business profitability.


People Management and Development: 


Recruit and manage a motivated and aggressive team to deliver the purchasing mandate. Schedule frequent one-on-one sessions with team members to evaluate performance, identify areas of development, and address any challenges. Analyze, develop, and monitor performance quality measures for the department.


Skills & Experienced required


Bachelor’s degree in Business Administration, Supply Chain, or related field;
A minimum of 6 - 8 years’ experience with a minimum of 3 years in a similar role as a Purchasing Manager within FMCG or retail;
Experience in supply and demand planning is an added advantage;
In-depth knowledge of the consumer goods industry with an interest in market dynamics along with an intuitive business sense; 
Strong local knowledge, a deep understanding of consumers and a strong commercial acumen; 
A good understanding of vendor management software;
A knack for negotiating;
Strong experience in managing teams of people across projects &/or business units;
Strong analytical skills with a demonstrable ability to capture and communicate projections as well as to model out various scenarios using Excel; 
A hands-on, empathetic and results-oriented approach to leadership and people management; and a ‘no-excuses’, ‘just do it’ approach to getting things done
A member of the Kenya Institute of Supplies Management; Professional certification in Purchasing & Supply will be an added advantage;
Strong financial analysis and forecasting skills. Ability to create and maintain basic financial and operation reports.
Analytical thinker who can work independently with minimal oversight, ability to make educated decisions focused around business strategy
Focused and cost-based mindset – always double-checking to ensure the best deal on products and will not hesitate to make a return if needed. more

We are seeking a dynamic and results-oriented Trade Marketing Developer (TMD) to join our team. In this role, you will play a crucial part in driving market development within the Kajansi and Sseguku areas. If you’re passionate about sales, retail processes, and account development, we want to hear from you!

Execute day-to-day tasks related to market development.
Build and maintain strong... relationships with accounts.
Drive the implementation of trade marketing initiatives to enhance visibility and sales.
Collaborate with cross-functional teams to achieve set goals.
Monitor and analyze market trends to identify new opportunities. more

Be a strategic finance Business Partner to the country GM and provide support for purchasing, operations and commercial teams;
Take overall responsibility for the finance organization in the country and is accountable to the Country General Manager and Global Head of Finance on all aspects that pertain to the finance organization and workings in the country;
Lead and own the adoption of... global best practices across all departments defined in the business to bring about best practice institutionalization at the local entity and ensure that the country stays ahead of such standardization and continuous improvement. more

Be a strategic finance Business Partner to the country GM and provide support for purchasing, operations and commercial teams;
Take overall responsibility for the finance organization in the country and is accountable to the Country General Manager and Global Head of Finance on all aspects that pertain to the finance organization and workings in the country;
Lead and own the adoption of... global best practices across all departments defined in the business to bring about best practice institutionalization at the local entity and ensure that the country stays ahead of such standardization and continuous improvement. more

Accounts Payable: Develop and implement procedures to ensure timely processing of all account’s payable invoices, requisitions, purchase orders, etc. Maintain accurate records of accounts owed; Prepare invoices, including computing discounts, and coding expenses. Process timely payment of all liabilities generated and conduct periodic checks of department payables, including travel reports.... Detect and resolve problems with incorrect orders and invoices. Ensure the accurate and timely recording, documenting, and posting of Accounts payable transactions and checks.
Month end closure: Ensure the month end close for the organization is completed accurately and on time. Identify, calculate and post any accounting adjustments in line with accounting standards and policies.
Reconciliation: Coordinate quarterly and annual financial statements, as well as management accounts and cash flow forecasts. Support the implementation of the financial control framework including balance Sheet reconciliations), helping implement changes to policies and processes. Handle supplier reconciliations:
Initiating online payments for supplier.
Paying supplier in time as per credit terms and limit.
Manage supplier aging report.
Prepare and provide monthly reconciliations of Accounts Payable including proposed general journal entries and supporting documentation.
Data Entry: Complete data entry to ensure all accounts payable invoices, credit card transactions and check requests are recorded in compliance with the organization’s policies, applicable laws and regulations, and sound internal control. Processes all authorized purchase orders and invoices and ensures timely data entry to financial system.
Vendor Management: Maintain vendor permanent file and ensure required documentation is current and in compliance with all applicable tax requirements. Maintain vendor permanent file and ensure required documentation is current and in compliance with all applicable tax requirements; Researches issues, responds to questions, and provides assistance to staff regarding purchase orders and vendor transactions
Reporting: Assist with statutory reporting; Prepare weekly and monthly cash requirements reports and reconciliations and submit to for review
Compliance: Oversee and ensure compliance on our tax responsibilities including, VAT, PAYE, Corporation tax and other such related matters. Assist in the compilation of information for the annual audit.
Administration: Work with key stakeholders to manage and resolve any Accounts Payable issues. Compile, maintain, and file all physical and computerized reports, records, and other documents required, including auditable records. Maintain accurate, organized filing system of paid and unpaid invoices and purchase orders.
Any other duties assigned by the Finance Manager. more

Purpose;

Effectively manage the supply chain/buying of goods from the suppliers and timely delivery to the warehouses at the best prices, in the right quantities and in time to maximize Kyosk’s offering to the market.
Professionally cultivate and nurture relationships with suppliers.

Roles And Responsibilities

Payment management: Prepare LPOs from all warehouses for approval by... Purchasing manager as per product movement. Send LPOs to the relevant suppliers and confirm deliveries; Follow and ensure minimal lead times for deliveries as per the LPOs.
Purchasing: Ensure all the buying targets are met by following up with the warehouses for completion and achievement. Follow up with the accounts to ensure rebate payments are achieved. Negotiate for best-trading terms, margins and discounts
Stock Management: Monitor stock levels in the warehouses and advice accordingly. Initiate prior stocking up for high seasons-eg Back to school, Christmas, End months. Add new items on the catalog/inventory; update inventory prices as needed.
Supplier management: Update supplier agreement files and documents. Communicate expiries, damages and obsolete goods to suppliers for solutions; Handle official meetings with vendors. Compare and double-check market prices to ensure the best deals. Review opportunities to make business savings utilizing negotiation and purchasing best practice tools and methods.
Data Management: Analyze data and reports; Keep accurate records of the purchases made in the business. Prepare relevant purchasing reports and meeting minutes; Reconcile purchases with Finance at the end of the month. Compile data relating to supplier performance to enable evaluation.
Market Analysis: Continuous monitor market trends, competitor strategies, market suppliers to ensure alignment and know-how of the current market and industry trends;
Work seamlessly with other relevant departments for the goal of the company.
Any other duties within the purchasing department as assigned by the Purchasing Manager.

Skills And Competencies

Analytical & Logical Thinker;
Attention to detail;
Drive for Execution;
Commercial Acumen;
Self-motivated
Honesty and integrity.
Tech Savvy

Minimum Requirements

Relevant Degree in business and/or Supply Chain;
Professional qualification in supply chain is a plus;
Knowledgeable on purchasing functions with a minimum of 3 years experience preferably within retail;
Good knowledge of purchasing, negotiation, commercial understanding and cost breakdown;
Able to add value, reduce costs and input to business improvements;
A good understanding of the retail market is a plus;
Be able to meet strict and dynamic deadlines; more

Role Profile:
The role is within the Marketing Department and shall be the driver of communications for the region ie. Kenya, Uganda, Tanzania and Nigeria. Shall be responsible for brand communication at Kyosk Digital Services Ltd.
The Regional Communications Manager shall be working closely with Country General Managers, Heads of Departments and in-country Commercial Teams to drive the brand... accurately and effectively.
Key Responsibilities:

Develop and implement an internal and external communication strategy that aligns with the company goals and values.
Manage the company’s website and social media channels to ensure content is up to date, engaging, and aligned with the brand story.
Create and publish thought leadership articles, blog posts,  and other content that supports the company’s story telling initiatives.
Develop buyer personas to inform marketing and communication strategies.
Drive employee branding to enhance the company’s reputation and attract top talent.
Compile customer testimonials and other evidence to support the company’s messaging and build trust with stakeholders.
Work closely with media outlets and journalists to pitch stories, provide interviews and secure coverage.
Collaborate with internal stakeholders and external agencies to produce high quality marketing and communication materials.
Analyze data to identify trends and insights that can be used to improve the company’s storytelling initiatives.
Regularly report on the success of storytelling activities to internal and external stakeholders.

Minimum Qualifications & Desired Skills:

Education: A bachelor’s degree in communication or a related field is required. A master’s degree in communication or public relations is preferred.
Adaptability: The candidate should be able to work in a fast paced environment and be able to adapt to changing scenarios. They should be comfortable working in a multicultural environment.
Proficiency in writing: The ideal candidate should have excellent written and verbal communication skills. They should be able to write clear, concise and effective copy for various communication channels like press releases, website content and social media posts.
Media Engagement: The candidate should have experience in media relations and be able to develop and maintain relationships with journalists and media outlets. They should also have experience in pitching stories to the media and be able to handle media inquiries.
Social Media: The candidate should have experience in managing social media platforms, creating content, and monitoring social media channels. They should also be up to date with the latest social media trends and be able to incorporate them into their communication strategies.
Public Relations Agency Experience: The candidate should have worked for at least three years in a Public Relations Agency. They should have experience in developing and executing communication strategies for clients across various sectors.
Leadership: The candidate should have strong leadership skills and be able to work collaboratively with other departments across the organization including the Leadership Team. 

Competencies & Key Skills:

Strategic Thinking & Orientation;
Commercial Acumen & Entrepreneurial Thinking;
Leadership and Influencing Skills;
Stakeholder Management;
Drive for Results;
Analytical Thinking & Problem-Solving Skills;
People Management & Development. more

Role Purpose

Responsible for the management of timeline and accurate reporting both management and statutory for the country by overseeing the accounting and reporting team
Responsible for budgeting, forecasting and business performance elaboration including variance analysis and actuals vs budget for the country
Treasury management and cash flow forecasting including monitoring of... burn
Management of outsourced business partners; statutory auditors, tax consultants, company secretarial, legal and insurance
Take direct charge of the provision of business planning and financial analysis, information and insights which enable the various departments of Kyosk Digital Services to make appropriate business decisions with the help of the business analyst
Be a strategic finance Business Partner and provide support for operations and commercial teams
Take direct charge of the system of internal controls, risk and governance working closely with the IC&PO Manager
All aspects of legal entity controllership
Lead and own the adoption of global best practices defined in the business to bring about best practice institutionalisation at the local entity and ensure that the country stays ahead of such standardisation and continuous improvement

Key Responsibilities
Facilitating accurate, timely and pertinent internal Reporting

Make sure that all deadlines are respected working closely with Reporting and Accounting team and interlocking with operations and commercial teams w.r.t the monthly close process and requirements.
Ownership of the trial balance and review of all general ledger postings as well as in-depth monthly balance sheet reviews.
Provision of reliable figures and in-depth knowledge of the relevant business metrics. Analysis ranges from top-level reviews to detailed research.
Prepare and share key financial statements on a monthly basis
Prepare ad hoc reports to analyse any variances against targets e.g., volume and mix analysis
Own the periodic (weekly, monthly, quarterly, bi-annual and annual as well as ad hoc business review needs i.e., prepare and generate reports, templates, slides etc required for business review to track performance against KPIs.
Prepare and distribute key business reports and analyses (Revenues): daily, weekly, monthly, YTD, quarterly, bi-annual, and annual against targets.
Increase productivity by developing automated reporting/forecasting tools

Performance Monitoring

Preparation of the company’s annual budget and strategic capital allocation, working with the various operational heads
Monitor the Company’s key financial performance indicators based on approved forecasts; and regularly
Support in the preparation of Statutory Annual Reports and Monthly management Reports (MMR)
Organizing and leading periodic meetings with other departments, where key financial information can be shared and disseminated.
Responsible for driving key discussion topics and agenda for each meeting

People Management  and country functional leadership

Lead, train and support a growing team of managers, controllers, analysts, and accountants as the business expands across the country to ensure strict adherence to Kyosk Digital Services standards and compliance with procedures
Develop a strong-performing team, by taking care of the career paths of all direct reports and teams

 Ad hoc Tasks

As may from time to time be delegated upon by Country Head of Finance& Global Head of Finance subject to evolving business needs

 Key Contacts

Country Head of Finance
Global Head of Finance
Country General Manager
Global CEO
Other functional Heads and managers more

As a Software Engineering Manager, you’ll join our growing team of Product and Technology professionals who share a passion for leveraging technology to empower informal retailers across the African continent. You’ll work with teams from multiple countries across the organization to imagine and build innovative solutions for Kyosk’s customers and internal teams.
To be successful in this role you... will need to be a great communicator, innovator, influencer, and an analytical problem solver. You will need to think and act fast, deal with ambiguity and constraints, and help to develop ideas into products that work on a global scale.

Key Responsibilities

Leadership: Be the leader who your team looks up to. Improve processes to make your team more effective. Develop knowledge and domain expertise. Take ownership of what you and the team build and coordinate efforts across the team to ensure efficient completion of tasks. Eliminate obstacles that prevent your team from performing optimally.
People Management: Actively seek to build a great team. Ensure effective recruitment, training and development programs are adopted to promote productivity, retention, motivation and morale. Manage the career path and goals of your team members, conducting regular 1-on-1s and having monthly performance dialogues. Review candidate profiles and conduct interviews keeping Kyosk’s growth and culture objectives in mind.
Performance Management: Set and review performance and development goals for your team. Identify timeframes and readiness for promotion of direct reports; solicit cross functional feedback in support of promotions and employee rewards. Coach and mentor engineers, showing them the next steps in their careers. Craft a winning culture built on collaboration and shared accomplishments while having fun along the way.
Integrator: As a senior member of Kyosk’s Core engineering team you will work to harmoniously integrate the various engineering teams through the consistent adoption of tools, methodologies and processes. You will create the glue that holds the engineering teams together in their ways of working.
Capacity Planning: Establish staffing needs and a hiring strategy by working collaboratively with the broader Product and Technology management team. Balance the size and composition of your teams against the expected deliverables while ensuring optimal team performance.
Strategic Thinking: Plan and execute long term strategies that benefit the team and their product(s). Work closely with your manager and other senior members of the Product and Engineering team to ensure that the roadmap is clearly understood and translated into requirements that the Core team should drive forward.
Technical Delivery: Take ownership of the progress, costs, and quality of delivering engineering outcomes. Adopt, enforce, and contribute to the agile processes that define Kyosk’s way of working to deliver multiple product releases at scale. Own and refine the processes that your team uses to build and support products within the business.
Technical Monitoring: Build a deep understanding of how our products work and are built. Though you will not be expected to code regularly or at all, you need to grasp code and architecture concerns. Identify and track metrics that can be used to ensure objectives are met and recommend process improvements. Understand engineering metrics and seek to improve them.
Process Improvement: Regularly monitor, determine and recommend methods to streamline and improve development processes and procedures. Spearhead various research and development initiatives to identify opportunities for new projects and improved processes.
Stakeholder Management: Prepare and deliver various engineering-related presentations, both internally and externally. Act as the point of contact with the business and technical leadership communicating their priorities to the team and vice versa.

Minimum Requirements & Key Skills:

7+ years of software development or technical product management experience with the full software development life-cycle: design, coding, testing, mocking, deployment and maintenance of software to real production environments;
3+ years as a software engineering manager with people management responsibilities and a track record of hiring and growing a talented team of engineers;
Experience working with micro services, Kubernetes/Docker, and GCP/AWS services;
Experience working with Agile methodologies, Scrum and demonstrated experience in managing end-to-end software development lifecycles.
Proficiency with tools of the product and engineering trade for issue tracking, technical documentation, diagramming, roadmapping, project management, CI/CD, etc.
The ability to align people behind a common goal. You can explain and materialize objectives of the team;
Working knowledge of large-scale service-oriented infrastructure and the design of scalable, highly available systems in the real world;
Strong overall knowledge of development and quality assurance methodologies;
Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, devops, architects and other software engineers;
Outstanding organizational, communication, interpersonal and relationship building skills

Desired Technical Competencies

Conversational knowledge of modern programming language and frameworks like Java, Angular, C++, Android, Python, etc;
Experience organizing, leading, and growing an engineering team or organization from scratch preferred;
Experience in e-commerce, payments, and/or distribution of FMCG products is a plus
Exposure to micro services, Kubernetes/Docker, and GCP/AWS services strongly preferred;
You’ve worked with 3rd parties to integrate and scale products and services for rapid product growth.
You have a genuine knack for numbers and how they are represented, and you are super comfortable with Excel and/or Google Sheets.

Desired Behavioral Competencies

You have experience in handling the pressure of fast-paced environments typical of a tech startup environment where you wear multiple hats and have access to limited resources
You have a strong desire for continuous improvement
You can work under pressure, with tight timelines and ambitious deadlines
You have a passion for digital products
You can stay motivated through difficult challenges, and occasional long hours
Your passion is contagious, and you use it to inspire the rest of the team
You have equal empathy for internal users, and our target market of informal retailers
You have a strong work ethic and exhibit genuine care for the team and their products, with a willingness to go to any necessary length to ensure their success
You have integrity: You do what you say you will do and make no excuses.
You develop a deep understanding and respect for what each team member is responsible for, and trust them to do their job
Your confidence and experience make you trust your instinct and communicate persuasively. You know when to make decisions (even when others might disagree) vs when to build consensus, and you can articulate the strategy and business rationale behind your decisions.
You are comfortable taking the blame if something goes wrong, and equally quick to give credit to the rest of the team when it goes well
You are detail-oriented, process-driven, and organized, and can stay two steps ahead of the work your team is doing
You understand devops as culture not as a role, and seek to automate manual processes where it makes sense. more

Job Summary:

We are looking for a talented person to join our Sales team as a supervisor. Reporting to the Area Commercial Manager, you will be managing a team of field-based sales agents.
You will be required to monitor the performance of each person in your team and send daily reports to the Area Commercial Manager.
You will support in training and hiring of your team from time to... time.

Duties:

Establish relationships with new customers through recruiting and onboarding;
Maintain and grow relationships with existing customers;
Strive to improve customer satisfaction through excellent customer service;
Identify and respond to client needs;
Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in;
Follow up on customer orders as necessary;
Anticipate the needs of clients and address them accordingly;
Meet with customers to determine their specific needs and wants while managing of the whole Value Chain with courtesy and Finesse to deliver results;
Responsible for 100% Revenue target allocated to individual.

Minimum Requirements: 

Diploma in sales, marketing or any relevant field;
Bachelor's degree is an added advantage;
Excellent oral and written communication skills;
Superior interpersonal skills;
Ability to take initiative and work independently;
Exceptional organizational skills;
Good familiarity with word processing, spreadsheet and database applications;
A minimum of 4 years of experience in field sales with a least 1 year experience managing a team;
Strong knowledge of  retail industry standards;
Confident and charismatic approach to people. more

Job Summary:

We are looking for a talented person to join our Sales team as a supervisor. Reporting to the Area Commercial Manager, you will be managing a team of field-based sales agents.
You will be required to monitor the performance of each person in your team and send daily reports to the Area Commercial Manager.
You will support in training and hiring of your team from time to... time.

Duties:

Establish relationships with new customers through recruiting and onboarding;
Maintain and grow relationships with existing customers;
Strive to improve customer satisfaction through excellent customer service;
Identify and respond to client needs;
Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in;
Follow up on customer orders as necessary;
Anticipate the needs of clients and address them accordingly;
Meet with customers to determine their specific needs and wants while managing of the whole Value Chain with courtesy and Finesse to deliver results;
Responsible for 100% Revenue target allocated to individual.

Minimum Requirements: 

Diploma in sales, marketing or any relevant field;
Bachelor's degree is an added advantage;
Excellent oral and written communication skills;
Superior interpersonal skills;
Ability to take initiative and work independently;
Exceptional organizational skills;
Good familiarity with word processing, spreadsheet and database applications;
A minimum of 4 years of experience in field sales with a least 1 year experience managing a team;
Strong knowledge of  retail industry standards;
Confident and charismatic approach to people. more

Job Purpose:

Provides overall coordination and management of loss control and security Staff at the assigned Warehouse.
He/she is in charge of ensuring effective Loss Control Management systems and reporting at the branch and ensure optimization of all security inputs.

Key Performance Indicators (KPI’s)

Effective shift management and supervision of all loss control & security staff in... the store.
Proactive approach towards loss minimization.
Timely capturing and submission of branch loss control comprehensive reports.
Propper implementation of company standard operating procedures especially security-related.

 Duties and Responsibilities:

Supervises all loss control and security staff in the assigned warehouse to ensure the company rules, policies and standard operating procedures are always followed by everyone.
Identify hazards and security risks in the warehouse and raise them to management for necessary action.
Train your team and always keep it motivated and focused on attaining set goals and beyond.
Conduct  third-party vehicle inspections on weekly basis and maintain records for the same.
Reconcile all TRQs as will be shared from HQ against branch records and submit report on any matters arising on daily basis.
Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.
Investigate known or suspected internal & external theft, or vendor fraud.
Collaborate with law enforcement agencies to report or investigate crimes within the assigned branch.
Testify in civil or criminal court proceedings when called upon by management.
Conduct store audits to identify problem areas or procedural deficiencies e.g. alarm system, perimeter walls, store arrangements, CCTV etc.
Identify and report merchandise or stock shortages/stock-outs to the warehouse management team for necessary action.
Maintain documentation or reports on loss prevention-related incidents.
Perform covert surveillance and of areas susceptible to loss, such as receiving areas, Dispatch areas, stock room, refuelling areas, and driver delivery points.
Prepare and submit written reports on loss control investigations as they arise.
Verify proper functioning of physical security systems, such as closed-circuit televisions, alarms or locks and shutters.
Conduct third checks on stocks being delivered by suppliers to detect or deter any form of collusion to under-receive.
Identify and report safety concerns to maintain a safe working environment for all employees.
Form, chair and maintain a fire and safety team in the warehouse
Maintain confidentiality of proprietary information for the company
Report all unethical behaviour in the warehouse to the company top management.

Job Requirements:

A Diploma in security or criminology or any other related course
Computer Literacy is mandatory.
2 years experience in loss prevention or security industry
FMCG Distribution outlet set up that involves a lot of goods and vehicle movement. Data and all dispatch documents are displayed and maintained on a digital platform thus this heavily requires conversance with IT.

Skills & Competencies:     

Leadership skills
Computer skills
Detail-oriented, preventative outlook and vigilant
Good physical condition, as this position may require a lot of walking and standing
Team player
Strong verbal and written communication skills
Observational and Analytical skills
Interrogative skills
Understanding safety processes and procedures
Ability to respond well to emergency situations
Good character beyond reproach, high integrity and a clean criminal record
Can Work under minimal supervision
Objective mind and result oriented
Must be physically fit.
Must Uphold proper personal grooming more

Role Profile
Manage the frontline fulfilment process in the market as part of delivering its overall operational objectives. You will be responsible for the day-to-day warehousing and dispatch operations for the market to ensure the company's targets and objectives on inventory and order fulfilment processes are met. Guarantee operational processes and standards are followed and oversee all... housekeeping standards while driving continuous improvement at the market level.
Key Duties and Responsibilities

Inbound outbound Management: Responsible for both inbound and outbound operations of the market. Assure on-time in full deliveries as the set company targets and assure the defined warehousing and dispatch costs are maintained per set targets. Ensure customer orders are fulfilled in a timely, precise manner including management of customer returns per the agreed standards.
Inventory Management: Deliver 100% Inventory Accuracy while working with the defined stakeholders to minimize stock-outs and damages while driving proper stock handling to minimize losses in damages.
Operational Excellence: Lead identification and closure of Continuous Improvement Initiatives within the framework of Lean Principles within the warehouse. Execute all operations activities such as stock taking, physical inventory count, inventory accuracy in allocation, consumption levels, and order fulfilment. Actively engage in route planning and delivery schedules to ensure all deliveries and completed within the allocated delivery windows.
People Management: Coach and manage associates (from third-party providers) to deliver shared objectives. Ensure the completion of daily tasks and responsibilities; resolve issues preventing the completion of tasks. Build a team philosophy and cultivate a team atmosphere by working with the team to achieve the company's targets and objectives. Train new employees in company policies and procedures, as well as product knowledge. Inculcate the company culture among team members and third-party partners and providers.
Compliance: Assure compliance to Environmental, Occupational Health & Safety, and any identified requirements; compliance to all laid down Fulfilment SOPs and associated business processes.
Reporting: Develop and present reports on inventory accuracy, order fulfilment, transport costs for the market, and order cancellation among other key aspects in warehousing & dispatch.

Minimum Requirements

A minimum of five years of experience in supply chain management (warehousing & dispatch) in a busy-paced environment;
At least 2 years experience in a Supervisory role;
Bachelor’s degree (or Diploma with at least 3 years demonstrated progressive career growth) in Sciences, Engineering, Computing, Economics, Supply Chain, Accounting, and Analytics;
Knowledge of inventory and supply chain management;
Tech Savvy and proficient in warehousing systems, data entry software/systems, and computer systems including Microsoft Suite;
Membership in an appropriate professional body is an added advantage;
Physical stamina, ability to work long hours on one’s feet;
Excellent organization and efficient time-management skills;
Strong verbal and written communication skills;
Ability to meet deadlines and work well under pressure;
Experience in an FMCG or Retail background is preferred;
Demonstrated experience handling route planning and mapping to yield maximum returns;
An open-minded professional who pays keen attention to detail;
Strong numerical, data, and root cause analysis skills;
Calm under pressure; able to prioritize multiple competing demands;
Always learning; passionate about lean thinking and principles.

Competencies;

Operational Excellence;
Analytical Mindset;
Problem-Solving;
Attention to Detail;
People Management;
Tech Savvy. more

Role Profile
We are looking to bring on board an ambitious and commercially aware candidate as a Territory Manager. The individual will be tasked with the end-to-end management of a specific warehouse and market as a single business unit. He/she will be responsible for the execution of the organization’s strategy in the market including accountability of the P&L, budget, market, and business... performance, operations, and people management.
Key Responsibilities:

Business Unit Performance: Responsible for P&L management for the warehouse and market while driving profit maximization for the business unit. Oversee the business unit performance management and ensure the attainment of all organizational KPIs for the unit. Account for any performance decline and devise ways to improve the same.
Revenue Generation: Work collaboratively with the commercial and purchasing teams to spearhead revenue generation in the market including advisory on product pricing to generate business margins. Liaise with the sales team to drive product penetration and uptake in the market including the formulation of effective sales and marketing strategies.
Strategy Execution: Communication of the business strategy in the market and ensuring execution against the set KPIs as per the strategy. Ensure the team understands and buys into the strategy. Support the development of the pricing strategy and product pricing based on market understanding, competitor analysis, and customer feedback.
Operations Optimization: Lead the coordination of business activities with the head office and collaborate with Functional Managers to guarantee operational efficiency. Proactively support the development and review of SOPs based on the gaps identified to maximize operations effectiveness.
Inventory Management: Work closely with the Warehouse Supervisor and Loss Control Supervisor to facilitate proper inventory management, stock control, and loss prevention. Collaboratively formulate and implement measures to safeguard the inventory in the warehouse.
Compliance: Drive compliance to the laid down SOPs for the warehouse, operations, and HR whilst ensuring proper team training and appreciation. Ensure legislative and regulatory compliance of the business unit including Health and safety compliance of the business unit. Undertake frequent operations audits to evaluate the level of compliance, operational gaps, and hindrances for immediate action.
Budget Management: Develop and present the annual budget for the specific business unit; Monitor and oversee its utilization including budget control, accounting as well as reconciliation.
Market Intelligence & Business Advisory: Undertake frequent market surveys and analyses to identify opportunities the business can capitalize on, understand competitor activities, and appreciate customer dynamics. Escalate customer feedback to the management to ensure course correction where necessary.
People Management: Support staff recruiting for the business unit, training, supervision, and appraising of staff. Work closely with the HR team to execute key HR functions in the unit including policy implementation, performance management, disciplinary, evaluations, and training.

Minimum Requirements & Key Skills:

A Diploma in Business Management or a related field. A Bachelor’s degree will be an added advantage;
A minimum of 4-6 years in operations management and driving business performance in a retail or FMCG background.
Experience handling end-to-end operations cutting across warehousing, logistics, sales, and business performance management is preferred;
Appreciation of the business environment, key priorities, and a keen sense of what needs to be done for the business to succeed;
Proven ability to manage cross-functional teams with indirect reporting lines to drive the execution and achievement of business objectives and strategy.

Competencies & Skills

Strong Commercial Acumen
Operational Excellence
Team Player
People Management
Stakeholder Engagement more

Role Profile

We are looking for an experienced Product Manager - Financial Services to own all our payments-related products from discovery to execution and rally a remote cross-functional team to deliver them and iterate until the user and business outcomes are met. 
The Product Manager we are looking for will guide our Financial Services Development Team towards the automation and... digitization of both payment collections and payment disbursements, via a plethora of different payment methods, across multiple countries in Africa.
As PM you will need to innovate on behalf your colleagues, based on a deep understanding of users’ pain points as well as business needs and priorities. You will utilise metrics to measure and effectively manage the deployment of solutions that optimize various customer-facing apps.
To be successful in this role you will need to be detail oriented, able to surface relevant business analysis and an analytical problem solver. You will need to think and act fast, deal with ambiguity and be able to develop ideas into scalable products that work on a Pan-African scale.  
This is a rare opportunity to impact not just the future of Kyosk, but the future of digital service delivery across Africa.

 Key Responsibilities:

Product Ownership: Own your specific product roadmap. Define what needs to be built in line with the company’s objectives and product strategy for your product line by ensuring product/market fit.  You will be responsible for grooming and maintaining the product backlog.
Market Analysis: Assess the product landscape as related to new customer needs, feeding our roadmap and backlog for continuing product development and enhancements. Collaborate with other stakeholders to conduct user research and gather customer feedback to inform future product development and optimization.
Product Analysis - Develop business cases and product design documents based on priority capturing user-journeys, market feedback, pricing analysis and other relevant metrics to inform product prioritization decisions.
Product Definition: Collaborate with Engineering to discuss release planning, Proof-of-Concepts and agree on specific timelines for functional solutions. Help to champion and model an agile approach to product design and management.
User Experience enhancement: As the primary owner of the User Experience for your product, you will translate user research and hypothesis testing into product requirements to enhance user experience. Work closely with User Interface Design to craft simple, valuable experiences that can be captured into the business requirements documentation.
Product Review: Conduct regular user testing and analyses of products and services to ensure they are meeting user needs and growing the retention metric. Review and report on your products key success metrics. Monitor the project and keep stakeholders updated on progress and escalate any risks to delivery.
Documentation: Occasionally create support and training documents for users. Produce and prioritise product backlogs and other relevant project documentation using the team tools provided.

 Skills & Key Competencies:
Required:

Degree in Computer Science, or Business Administration, or related technical degree.
Between 2-7 years’ experience as a product manager within a technical environment, with a focus on building and delivering customer-centric solutions;
Between 2 and 5 years' experience in product management for digital payment products, whether integrating platforms with digital payment providers, or in building in-house digital payment products. Relevant experience includes: building/integrating with mobile money solutions, digitized credit card and POS payments, digital bank transfers, e-wallet infrastructures.
Communication - Excellent communication and presentation skills -- to motivate, influence and lead a cross-functional team toward a goal, while also getting buy-in from others (whether that be someone on another team or an exec).  Prepare and deliver various product portfolio-related presentations, both internally and externally. 
Ownership - Must take on tasks and workstreams with full ownership to execution.  Quick to take the blame if something goes wrong, and equally quick to give credit to the rest of the team when it goes well
Collaboration - Demonstrated experience creating product plans and a story to explain what’s next while also taking into account the many moving parts across a team, product, or organization.  Internally, you’ve closely worked with Engineering, Design and Data/Data Science using an Agile methodology and development sprints.
Time management -- distinguish between urgent, and important, and know how to prioritize and plan your time.  A desire for continuous improvement and ability to work under pressure and with tight timelines. Experience in handling the pressure of fast-paced, startup environments where you wore multiple hats and used limited resources
User understanding -- to empathize, listen, and co-create with the end customer and solve an existing pain point or identify new pain points.  You have an eye for good design and user experience.
Work Ethic -- genuine care for the product and willingness to go to any necessary length to ensure its success;

Desired: 

Empathy for, and experience in working with people in lower socio-economic segments.  
Experience in a high growth of startup environment with an emphasis on speed.
Previous experience with toolsets -  Jira, Confluence and Productboard more

Role 
Customer Experience For the Farm and Fresh Categories that serve Commercial Kitchens, Fresh Kiosks, Local Eateries, Agro Dealers, Food Processors & Farmers. 
Reporting - Commercial Manager Kenya
JOB OVERVIEW / RESPONSIBILITIES 
The Customer Experience - Farm & Fresh team member  is responsible for effectively representing the customer's voice (both external and internal business... customers) and translating data into actionable insights. They act as a liaison between the customer and the company, providing updates on operations and handling customer queries. Their focus is on understanding the reasons behind the data and utilizing qualitative insights to improve the overall customer experience, rather than simply reporting data.

Customer Engagement, This includes tasks such as Customer relationship management - to drive retention of active customers & reactivation of churned & dormant customers plus other customer segmentation initiatives. They are also responsible for managing Delayed Delivery, Cancellation Analysis and introduction of value added services such as Financial Services to our customers.
Customer Satisfaction Review, This includes post delivery quantitative analysis of the recorded CSAT scores.
Customer Query / Complaints Management, End to end resolution of all customer queries including Missing Items; Delivery Tracker, Replacements in case of Quality Challenges.Driving the Farm & Fresh Contact Centre Management leveraging the customer engagement platform and incidence escalation process.
Data Collection and Accuracy - Customer Data Accuracy & Reporting on customer metrics including activity & retention rates. Ensuring data accuracy in:
Market Intelligence - Quantitative (Validation & Supervision of Sales Data)
App Catalog Accuracy Verification

KPI's

Complaints & Query Management - First Contact Resolution & Complaints Solved on Time
Customer Activity Metrics including Activity Rate & Retention Rate
Customer Satisfaction Rating
Customer Experience Projects Completion
App Adoption
Revenue Attainment more