The Retail Operations Excellence Manager will lead efforts to drive operational excellence within the department, focusing on maintaining high standards in compliance, quality, and resource allocation. This role includes overseeing audit functions, developing training programs, managing shop operations, and coordinating projects to ensure all initiatives are executed efficiently and... effectively.

What will you do?

Audit Function


In this role, you'll conduct comprehensive field audits, compliance reviews, and quality audits to ensure that all operational standards are strictly followed. Monitoring budget expenditures against approved allocations is essential, identifying any variances and recommending corrective actions as needed.
Additionally, you'll prepare detailed audit reports to present findings to senior management, highlighting areas for improvement and offering actionable solutions. Compliance with regulatory requirements, especially Environmental Health and Safety (EHS) standards, is critical when implementing these improvements.


Training Function


You'll create and implement a comprehensive training program including a well-defined training scope and calendar. Assessing training needs and evaluating the effectiveness of these initiatives will be key, as you’ll ensure that all materials are engaging and tailored to the team's needs. Using learning platforms, you’ll develop resources such as allocation guides to make training accessible and impactful.


Shop Management


In shop management, you’ll oversee operations and expansion strategies, ensuring best practices are consistently applied across locations. You’ll work closely with procurement to secure value-for-money purchases and resource allocations and manage all administrative responsibilities tied to shop operations.
Additionally, supplier management will be part of your role, ensuring timely payments and effective engagement with partners. As the shop network expands, you’ll conduct network optimization assessments to determine where to invest, maintain, or exit, backed by both qualitative and quantitative data.


Project Coordination


You’ll collaborate closely with the project lead to support departmental initiatives, ensuring that timelines, deliverables, and resources are aligned with departmental goals. Acting as the primary point of contact throughout the project cycle, you’ll communicate effectively with key stakeholders and document all project progress on platforms like Notion.
Additionally, you'll conduct project risk assessments and success evaluations to ensure each project meets operational standards and contributes to overall team objectives.
This is a hybrid/on-site role in Kenya, reporting to the Senior Manager- Retail.


Expertise


We’re looking for someone with a solid foundation in business or operations management—ideally, you’ll have a Bachelor’s degree in one of these areas, though a Master’s is a big plus. You should bring at least 8 years of experience in operations management, auditing, or training, with any background in retail or shop management being a bonus.
Analytical and problem-solving skills will be key, and we value strong communication and interpersonal abilities to help you work seamlessly with teams across the organization.
In this role, you’ll need a good handle on budget management and financial analysis, along with a knack for developing and assessing training programs. more
  • Sales
  • Marketing
  • Retail
  • Business Development

  • Jonathan Otieno

    10h

    Kindly share your resume plus a cover letter
    to josephotieno.dr@gmail.com

    Regards.

We are looking for a Software Engineering Team Lead that is predominantly Full-stack to join our Repayments engineering group; where progress, and humility are valued as highly as technical excellence. This role will lead a team that is focused on delivering exceptional user experiences to both our customers and internal users.

About Us

At M-KOPA we deploy backend services multiple times per... day and our android applications are released on a bi-weekly cycle. Our teams work in a self-organized, agile fashion where they keep track of their work in Azure DevOps, which we also use for our CI/CD.

You would be leading and working with a cross-functional team to design, develop, and maintain M-KOPA’s Customer android application as well as key internal UI components. You would be expected to guide the team to deliver software that scales with both company and customer growth, deep diving user journeys using data and implementing focused updates to address our customer’s needs, improving application quality and raising coding standards.

We predominantly use Kotlin for our Android apps and our cloud provider is Azure, where our microservices are hosted on Azure Kubernetes. We implement Android applications following clean architecture principles, unidirectional data flow and jetpack compose. We are constantly iterating towards a completely decoupled, event driven architecture across our entire software portfolio.

This is a fully remote role, within the following time zone (UTC -1 / UTC+3). Our engineers work remotely from locations such as UK, Europe and Africa. You will be reporting to the group Head of Engineering.

Expertise


Our expectations are that you would be comfortable working as part of a team which owns the entire software stack, including the supporting infrastructure, throughout the entire software lifecycle from inception, through production and right the way to decommissioning under a DevOps culture.
Additionally, you would need to have an extensive background working for a large-scale product and having deep knowledge and experience of trunk-based development, Clean Architecture, Dependency Injection, Uni-directional data flow (MVI), Feature Toggles, Docker and Azure DevOps.
If you value the constraints that continuous delivery places upon engineering processes and embrace testing and observability as first order concerns in the development of software, you probably have what it takes to join the team and shape our future.


We are particularly interested in Senior full stack engineers/Team Leads with experience in the .NET stack as well as UI technologies including, but not limited to, SPA frameworks, traditional web stack (HTML + JS), Kotlin, MAUI etc. more
  • ICT
  • Computer

  • Jonathan Otieno

    10h

    Kindly share your resume plus a cover letter
    to josephotieno.dr@gmail.com

    Regards.

We are looking for a Senior Tax Controller to join our Finance team as we scale up and drive digital and financial inclusion across our markets. In this role, you will work as a strategic partner within the finance team, driving M-KOPA’s tax compliance and optimization efforts to support our broader financial goals.

Acting as a key contributor and advisor, you will collaborate closely with... senior finance leaders to implement tax strategies that align with business objectives, ensuring a balance between compliance and business growth.
Leading tax management, you will oversee both direct and indirect tax obligations across the organization. This includes preparing and submitting tax documentation, managing the company’s tax database, and advising on structural financial decisions with potential tax implications.
You will be involved in preparing necessary documentation for tax payments, providing strategic insights on tax matters, and recommending opportunities to reduce tax exposure effectively.
Serving as a bridge between M-KOPA and tax authorities, you will also liaise with auditors and regulatory bodies, contributing to our finance team’s success by enhancing compliance and optimizing tax efficiency. more
  • Accounting
1   
About Us

At M-KOPA, you will be working in a small 3 or 4 person team role focused on Dimensional Data modelling, Data Engineering, Business and Product Optimization, Cloud Platform Utilization and Data Management.

You will collaborate primarily with cross-functional product and engineering teams with some additional internal business units to gather requirements, understand business needs,... and deliver data-driven recommendations.

For us applying best practices is important in order to build reliable, well tested, efficient, documented data assets.

This is a fully remote role, you would be working within the following time zone (UTC -1 / UTC+3) with a diverse group of other employees working remotely from locations such as UK, Europe and Africa. You will be reporting to the Analytics Engineering Team Lead.

Expertise


Our expectation is that you have extensive experience with Python, Java and proficiency in SQL. Additionally, working with data warehouse technologies, and with BI tools such as Looker or Tableau and dimensional data modelling for analytics / big data infrastructures would make you an ideal candidate for the role.
Experience working with orchestration systems such as airflow working with dbt will equally be essential for this role. more
  • Data
  • Business Analysis and AI

  • Jonathan Otieno

    1w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Are you prepared to embark on an extraordinary journey with M-KOPA?
We’re looking for a Field Marketing Officer to execute dynamic sales strategies and promote our innovative electric motorbikes. This role will immerse you in hands-on fieldwork, driving growth by engaging directly with customers and communities.
Your day-to-day will include:

Sales Execution and Lead Generation: You’ll... actively identify and qualify leads through field visits, community meetings, partner networks, and customer referrals. Building relationships and understanding customer needs will be key to guiding potential buyers through the sales funnel, ensuring a high conversion rate.
Product Demonstrations and Community Engagement: Through product demos and field engagement, you will not only answer customer inquiries but also educate them on the unique benefits of our electric motorbikes, tailored to their specific needs.
Supporting Marketing Initiatives: From distributing promotional materials to organizing local events and trade shows, you’ll be at the forefront of marketing campaigns. Your insights will feed back to the marketing team, helping shape future campaigns based on market trends, customer preferences, and competition.
Data Collection and Reporting: You will gather valuable data during field activities, including customer feedback, market insights, and competitor behavior. Regularly reporting on your sales activities, lead generation, and conversion rates will help inform strategy adjustments.
Compliance and Ethics: Conduct all activities in line with company policies and ethical standards, ensuring that interactions with customers, stakeholders, and team members reflect the high integrity of our brand.

To excel in this role, you'll need a Diploma or Degree in Sales, Marketing, or a related field, and proficiency in Excel and mobile sales tools. At least one year of professional experience in sales, marketing, or a related field is required, with direct-to-consumer sales experience in the automotive industry being a plus.
If you are ready to take on this exciting challenge and contribute to our dynamic market, we would love to hear from you! more
  • Sales
  • Marketing
  • Retail
  • Business Development

  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

As a Customer Performance Officer, you will play a key role in managing loan repayments and fleet performance for our Mobility customers. Your responsibilities will include engaging with customers to implement repayment schedules, supporting drivers in meeting performance targets, and handling operational challenges. You will also track non-performing accounts, work on asset recovery, and ensure... that our collections portfolio remains within the company’s acceptable limits.
What You'll Do

In this role, you will monitor customer performance, provide guidance on loan repayments, and support drivers with fleet-related issues. Whether it's tracking repayments, assisting in resolving operational challenges, or conducting field visits for asset recovery, you will help us maintain high standards of customer engagement and fleet performance.

Fleet Management & Tracking

You will monitor fleet drivers’ daily, weekly, and monthly performance, ensuring they meet their targets. You will also facilitate the resolution of driver issues, coordinate fleet exits, and track non-performing drivers. Your role will be crucial in keeping the fleet productive and financially healthy.

Debt Collections & Recovery

You will manage loan collections, track overdue payments, and work with internal stakeholders on repossession processes. Your ability to balance customer education on repayments and execute field visits for recovery will be essential for keeping our portfolio within set limits.

Expertise

We are looking for candidates with the following qualifications:

Proven experience in debt collections, fleet management, or customer performance management.
Familiarity with motorbike financing or ride-hailing fleet operations is an advantage.
Strong communication skills, especially in managing complex customer issues.
Ability to manage field operations and liaise with local authorities as needed.
Proficiency in data tracking systems (e.g., Excel, Freshdesk) for performance reporting.
Willingness to travel and work flexible hours, including conducting regular field visits. more
  • Customer Care

  • Jonathan Otieno

    1mo

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Our Mobility team is looking for a Claims and Logbook Management Officer who will play a pivotal role in managing logbooks, processing insurance claims, and delivering exceptional customer support. In this role, you will ensure the smooth operation of mobility aftersales processes while helping us maintain our high standards of customer satisfaction. Internally the role is titled Customer Care... Representative.

Your day-to-day will include:

Logbook Management: Ensuring logbooks are accurately logged in our database, coordinating with relevant authorities and external parties to verify and transfer logbook information, and ensuring timely acceptance.
Insurance and Claims Processing: Reviewing, verifying, and processing customer insurance claims, communicating with insurance companies and agents to resolve disputes, and ensuring compliance with company policies and industry regulations. You will also maintain accurate records of claims and monitor the claims process for efficiency.
Customer Support and Resolution: Resolving customer complaints related to claims and other insurance services, providing clear explanations to customers regarding claim denials or policy exclusions, and following up on personal accident covers with providers.
Data Management and Reporting: Generating reports to analyze claims data, identifying trends, and proposing potential process improvements. Your keen insight will help shape our backend operations.
Support Backend Operations: Assisting with projects related to driving school adherence, supporting sales with onboarding when necessary, and ensuring backend operations run smoothly.

What you’ll bring:

Exceptional customer service skills: You will resolve customer issues efficiently and provide clear communication, ensuring all interactions are recorded and documented properly.
Attention to detail: You will maintain accurate records of logbooks, claims, and customer interactions, making sure processes comply with industry regulations.
Problem-solving mindset: You will identify inefficiencies, propose improvements, and assist in customer surveys to provide insights for process enhancements. more
  • Customer Care

  • Jonathan Otieno

    1mo

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

We are looking for someone to join our Customer Care team as a Workforce Officer. If you are resourceful, organized, and proactive about getting things done, you might be a fit for this exciting opportunity.

In this role, your main objective will be to support the Customer Care and BPO teams by providing workforce support in-house and to the outsourced BPOs.
You will collaborate closely with... our Customer Care teams in Kenya, Uganda, Nigeria, Ghana, and South Africa, ensuring seamless operations across these regions.
As a Workforce Officer, you will update KPI dashboards across various markets on an intra-day, daily, weekly, and monthly basis.
You will also provide reporting support for scheduled and ad hoc needs while developing agent schedules based on forecasts to optimize workforce allocation.
Your role involves monitoring agent productivity across channels and systems, providing insights to improve performance.
You will also manage channel monitoring, ensuring agents are optimized for desired results, and handle the attendance tracking to ensure shift adherence.
Additionally, you will assist in data mining for call center managers, consolidate performance metrics for agent-manager discussions, and provide analytical support to other functions like Retail and Collections. more
  • Business Administration
2   
Overview

We are looking for an experienced Senior Employee Relations Manager with extensive legal expertise in HR and labour laws, specifically within the Sub-Saharan African context.
To apply you should be able to demonstrate a strong understanding of employee relations strategies, conflict resolution and compliance with local regulations.
A proven track record in fostering a positive... workplace environment and enhancing employee engagement is essential.
Join us in leading our efforts to build a fair and inclusive workplace culture!
This is not a junior/mid level role. more
  • Human Resources
  • HR
Overview

We are seeking a dynamic Senior / Lead Human Resources Compensation & Benefits Specialist with a deep understanding of the Sub-Saharan African talent landscape coupled to experience in startup/scaleup culture.
The ideal person will possess strong analytical skills, a strategic mindset, and the ability to design competitive compensation and benefits packages that attract and retain top... talent.
Familiarity with regional labour laws around renumeration and a passion for fostering a positive workplace culture are essential.
Join us in shaping the future of our organization!
This is not a junior or mid level role. This is a Senior team role in a growing organisation. more
  • Human Resources
  • HR