In this role, you will build easy to understand and consistently modelled datasets to serve metrics, dashboards and exploratory analysis. You will also build data transformation pipelines, primarily by using SQL and Python in dbt + Airflow infrastructure
Together with your cross-functional partners you will define key metrics for the product area while you build easy to understand and... consistently modelled datasets to serve metrics, dashboards and exploratory analysis.
Additionally, you will develop semantic models, build dashboards and coach users on how to use self-serve capabilities of our platform and work together with software engineers to ensure that the data necessary for analysis is captured well in our systems


Expertise


Our expectation is that you have extensive proficiency with SQL, Python and experience working with orchestration systems such as airflow working with dbt.
Additionally, working with data warehouse technologies, and with BI tools such as Looker or Tableau and experience with dimensional data modelling for analytics / big data infrastructures would make you an ideal candidate for the role. more

In this role, you would be responsible for:


Developing and executing collections campaigns. Create and manage targeted collections campaigns, identify at-risk customer segments, and utilize various channels including SMS, in-app notifications, and social media to drive timely repayments.
Conducting A/B testing. Plan and execute tests to optimize collection strategies and campaign... effectiveness. Analyze results to make data-driven decisions and improve collection rates.
Collaborate with our analysts to track and analyze campaign performance. Define core collection metrics and KPIs. Monitor campaign effectiveness, prepare performance reports, and provide actionable insights for improving collection rates.
Optimizing collection journeys. Analyze customer data to identify barriers to payment and opportunities for improvement. Implement changes to collection workflows to increase payment rates.
Collaborating cross-functionally. Work with credit, product, commercial, customer care, and analytics teams to align collection strategies with business objectives. Use customer feedback and data to improve collection effectiveness.


Your application should demonstrate:


3+ years experience and track record in developing and executing digital campaigns
Experience with collections management systems and customer segmentation strategies
Proficiency in A/B testing and campaign optimization techniques
Strong analytical skills
Excellent communication and stakeholder management skills
Ability to balance collection effectiveness with customer experience
Experience working with diverse, distributed teams across multiple countries more

Expertise


Our ideal candidate for the Senior Lead - HR Shared Services role thrives in a dynamic environment and is passionate about delivering exceptional HR services. You will be expected to lead with precision, ensuring that HR processes such as records management, contract administration, and onboarding/offboarding are executed seamlessly and in compliance with legal standards. A strong... ability to maintain data integrity, implement efficient workflows, and conduct audits will be key to your success.
We’re looking for someone with a proven track record in HR Shared Services, including experience managing employee benefits and contracts. Exceptional communication skills will help you foster relationships with internal and external stakeholders, while your analytical mindset will enable you to identify trends, make data-driven decisions, and continuously improve processes.


Key skills and qualifications include:


A Bachelor’s degree in HR, Business, or related fields.
Strong knowledge of HR processes, employment laws, and benefits administration.
Demonstrated experience in leading HR teams and driving results.
Proficiency in HR systems and technology, with bonus points for experience using FreshService or similar ticketing tools. more

In this role, you would be responsible for:


Developing and executing growth campaigns. You will create and manage weekly growth campaigns. You will identify key customer segments and tailor campaigns to suit them. And you will utilize various marketing channels, including SMS, in-app notifications, and social media to execute campaigns.
Conducting A/B testing. You will plan and conduct A/B... tests to optimize campaign performance and identify areas for improvement. You will analyze and interpret test results to make data-driven decisions and iterate on campaign strategies.
Tracking and analyzing campaign results. You will define the core campaign metrics needed to achieve growth objectives and KPIs. You will monitor and measure the effectiveness of growth campaigns against those metrics. You will prepare and present campaign performance reports to stakeholders, providing actionable insights.
Optimizing customer journeys. You will utilize customer data and insights to identify pain points and opportunities in the customer journey. You will propose and implement improvements to existing customer journeys to improve conversion rates.
Collaborating with cross-functional teams. You will work closely with the marketing, product, commercial, customer care, and data analytics teams to align campaign strategies with broader business objectives. You will leverage customer feedback and data to improve overall conversion rates.


Your application should demonstrate:


3+ years working in relevant roles
Proven experience in developing and executing growth campaigns. Experience in B2C companies is a plus!
Proficiency in A/B testing methodologies and campaign optimization techniques
Familiarity with marketing automation platforms and customer segmentation strategies
That you are extremely results-focused and are a self-starter, with excellent decision-making and problem-solving skills
A proactive and creative mindset to explore new approaches
Ability to work with diverse, distributed teams across multiple countries
Strong interpersonal, communication, and collaboration skills
We are looking to fill this position in both Kenya and Nigeria. If you are based in Kenya, you must be fluent in Kiswahili; if you are based in Nigeria, you must be fluent in Pidgin and preferably also least 1 local language. more

Expertise


The Shared Services team plays a crucial role in ensuring operational excellence within the People team. This team is dedicated to streamlining processes, improving efficiency, and delivering high-quality support for all human resources functions. Their responsibilities include data management, employee services, and implementing best practices that enhance overall organizational... performance.
The Shared Services team is dedicated to fostering seamless collaboration and effective communication, ensuring a smooth experience for both employees and the People team. This role encompasses key responsibilities such as policy development, providing support for local onboarding and offboarding processes, participating in Shared Services projects, and offering general HR administration support.
To excel in this position, candidates should bring proven HR experience with a focus on shared services and business partnering, expertise in employee relations and policy development, strong analytical and problem-solving skills, exceptional collaboration and communication abilities, and, ideally, knowledge of global employment laws and regulations. more

The Senior Global Employee Relations Specialist is a strategic partner responsible for managing complex employee relations issues, developing and implementing employee relations strategies, and ensuring compliance with employment laws and company policies across multiple African countries and the UK. This senior-level role requires advanced expertise in conflict resolution, policy development, and... employee engagement to foster a positive and productive workplace environment. 
Experience with Permanent FTEs and FT Contractors is desirable.


Key Responsibilities 

Complex Employee Relations Management 


Address and resolve high-level and complex employee relations issues, including sensitive complaints, disputes, and grievances. 
Lead thorough and impartial investigations into serious employee complaints, including harassment, discrimination, and misconduct, documenting findings, and recommending appropriate actions. 
Provide strategic advice to senior management on complex employee relations matters, including performance management, disciplinary actions, and legal compliance. 


Policy Development and Strategy Implementation 


Lead the development and refinement of employee relations policies and procedures, ensuring alignment with best practices and legal requirements across all operating markets. 
Develop and implement strategies to improve employee relations and foster a positive organisational culture. 
Regularly review and update policies and procedures to reflect changes in laws, regulations, and organisational needs. 


Leadership and Mentorship 


As SME provide guidance, coaching and training to other members of the People team, sharing expertise and best practices. 
Design and deliver advanced training programs for managers on complex employee relations issues, legal compliance, and effective conflict resolution techniques. 


Legal and Regulatory Compliance 


Oversee compliance with employment laws, regulations, and industry standards across all operating markets, ensuring that all ER practices and procedures meet legal requirements. 
Identify potential risks related to employee relations issues and develop proactive measures to mitigate these risks. 


Reporting and Analysis 


Analyse trends and data related to employee relations issues to identify root causes, track resolution effectiveness, and recommend improvements. 
Generate detailed reports for senior management on employee relations trends, key issues, and strategic initiatives. 


Employee Engagement and Communication 


Develop and implement initiatives to enhance employee engagement, satisfaction, and retention. 
Act as a liaison between employees and management, facilitating effective communication and ensuring that employee voices are heard. 


Labour Relations 


Lead Labour Relations at M-KOPA, including the design and implementation of HR policies and procedures aligned with business plans and company objectives. 
Support the process of negotiating collective agreements as applicable and interpret related labour legislations. 
Develop and maintain positive relationships with labour unions and negotiate Collective Bargaining Agreements (CBAs) in collaboration with senior management as applicable. 


Qualifications and Experience 


Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. A Master's degree or HR certification is preferred. 
Demonstrable experience in a specialist role heavily focused on employee relations and/or employment law work. 
Strong background and understanding of employment laws, labour relations, and HR best practices across Europe/Africa. 
Demonstrated experience in conducting workplace investigations and resolving complex employee relations issues. more

We are looking for a Senior Product Manager to own and evolve our enterprise inventory management systems, ensuring M-KOPA can efficiently manage and scale our operations across Africa while maintaining operational excellence.
This role offers the opportunity to drive significant organizational value through the implementation and iteration of enterprise-grade inventory systems that support... M-KOPA's mission of digital and financial inclusion. You'll work with talented cross-functional teams including engineers, finance professionals, warehouse operations managers, and business stakeholders across multiple countries to deliver solutions that scale with our rapid growth.


About Us


This position sits within our Acquisition Sales product group and is responsible for our enterprise inventory management systems and processes. You'll own our Microsoft Dynamics implementation while ensuring seamless integration with our other operational systems and maintaining business continuity as we scale


In this role, you would be responsible for:


Owning the strategic direction and evolution of M-KOPA's inventory management systems
Defining and implementing inventory control processes that deliver operational efficiency with accurate reporting and regulatory compliance
Driving continuous improvement in our warehouse, supply chain, refurbishment and second life device capabilities
Partnering with operational teams to maintain standard operating procedures for inventory management across all channels
Working closely with finance teams to ensure accurate inventory valuation and reporting
Owning complex feature areas including serial number tracking, reverse logistics, and repair management
Leading system enhancement and optimization initiatives across multiple markets
Driving change management initiatives in partnership with operational counterparts to ensure successful adoption of new capabilities


Your application should have evidence of/experience with:


5+ years of pro duct management experience with enterprise inventory management systems
Strong knowledge of Microsoft Dynamics 365 F&O or similar enterprise inventory systems
Track record of successfully scaling inventory management solutions
This is a fully remote role, that would have expectations of travelling across our different markets and working within the following time zone (UTC -1 / UTC+3).
Experience managing inventory systems across multiple locations and channels
Strong understanding of f inancial compliance requirements related to inventory management
Experience with complex stock movement workflows
Experience managing reverse logistics and repair tracking systems
Proven ability to work with distributed teams across multiple countries
Strong analytical skills with experience in data-driven decision making
Experience with agile methodologies and cross-functional team leadership more

We are looking for a Strategy and Operations Manager to join our South Africa Operations team, as we scale up and drive digital and financial inclusion across our markets.
Collaborating across teams, you will work as a proactive contributor and strategic coordinator, driving high-impact projects that enhance operational efficiency, support new product launches, and promote customer acquisition... and retention. Emphasizing data-driven insights, you will enable informed decision-making and optimize cross-functional initiatives to further M-KOPA's mission of expanding digital and financial inclusion across South Africa
As a Strategy and Operations Manager, you will be empowered to lead strategic projects that drive growth and operational excellence across our South African market. You will work closely with our teams to coordinate new product launches, enhance cross-functional processes, and develop strategies to improve customer acquisition and retention.
With a focus on data-driven insights, you will have the autonomy to identify high-impact opportunities that align with M-KOPA’s mission. This role offers a unique mix of strategic planning, hands-on execution, and collaboration with key stakeholders, ideal for someone passionate about driving sustainable growth and expanding access to financial services. If making a tangible difference through innovative projects excites you, this role could be your next career step!


Expertise


Our ideal candidate is an agile thinker who can work cross-functionally to coordinate high-impact initiatives that support our South African market growth. You should be comfortable collaborating across teams and functions, driving strategic projects from planning through execution, and delivering on critical business priorities.
We’re looking for someone with strong data analysis and project management skills who can harness insights to inform business decisions and continuously improve our operational processes. If you value data-driven strategy, thrive in fast-paced environments, and are committed to advancing financial inclusion in Africa, you may have what it takes to join M-KOPA and help shape our future. more

In this role, you will be responsible for leading M-KOPA’s climate strategy, accelerating our transition to electric mobility, and building a circular economy for smartphones. You'll work closely with internal teams to integrate climate responsibility into our growth, while securing funding and partnerships to advance our climate initiatives.
In this role, you will lead the development and... execution of M-KOPA's climate strategy, with a focus on monetizing carbon projects and advancing the electric mobility sector. You will stay up-to-date on carbon credit systems and the evolving landscape of carbon offsetting regulations across M-KOPA’s markets. Collaborating with cross-functional teams, you will embed sustainability into M-KOPA’s products, operations, and business model, while contributing to the company’s ESG strategy with an emphasis on carbon reduction and climate-responsible growth. Additionally, you will secure strategic partnerships and funding opportunities, including grants and carbon credits, to support M-KOPA’s e-mobility and device sustainability initiatives. Engaging with key stakeholders, you will promote M-KOPA’s climate initiatives, carbon measurement, and carbon credit projects. You will also lead the creation of thought leadership content, advocating for climate impact and driving the adoption of data-driven solutions for climate risk modeling and impact evaluation.
This is a hybrid/remote role, you would be working from our offices in (UK, Kenya, Uganda, Nigeria, Ghana and South Africa), partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa.


Expertise


The ideal candidate will have many years of experience in climate strategy, sustainable finance, or carbon project development, ideally within African markets. They should have a proven track record of managing cross-functional teams and executing climate-related projects in a technology-driven environment.
The candidate should possess a deep understanding of decarbonization strategies, carbon markets, and sustainability frameworks such as Net Zero and science-based targets. They should also be familiar with ESG principles, carbon trading systems, and climate-related regulatory requirements, and be proficient in using data tools for sustainability reporting and carbon measurement.
Strong leadership, project management, and organizational skills are essential, with the ability to influence both internal and external stakeholders. Additionally, excellent communication skills are necessary to engage with senior management, investors, and external partners effectively.
If you're ready to lead M-KOPA’s Climate efforts across multiple markets and thrive on advancing inclusive strategies with measurable impact, more

Job Purpose


In your role as Research Operations Manager, you'll act as the driving force behind multiple customer insights projects, blending your expertise in qualitative and quantitative research methodologies. Leading a dedicated team of 10 Research Associates and Leads, you will shape the course of research, ensuring precision and high standards across all activities.
Serving as the... primary project manager, you will swiftly gain a comprehensive understanding of the complexities of each project, addressing challenges and research questions with a mastery of best practices and tools at M-KOPA’s disposal. Whether based in Kenya, Uganda, Nigeria, Ghana, or South Africa, your influence will extend across multiple markets.


Your role encompasses several core responsibilities:

Research Oversight and Leadership


You will uphold the integrity of research by applying rigorous quality control measures to methodologies and data collection. Once the data is in, your analytical prowess will shine as you distill insights and generate compelling, data-driven recommendations through clear and impactful reports.


Research Operations


You will manage quotas and productivity, ensuring timely delivery of research projects and insightful reports. Overseeing two Customer Insights Research Operations Leads, you will drive operational excellence while nurturing their growth through coaching and mentorship. Additionally, you will streamline processes by refining project kick-offs, onboarding, offboarding, and knowledge management.


People Management


Beyond overseeing research, you'll play a vital role in fostering team development. You will offer guidance, coordinate performance discussions, and hold regular team meetings to provide feedback, share updates, and maintain organizational alignment. You'll keep morale high and champion the hiring and onboarding processes, ensuring a cohesive and high-performing team.


This is a hybrid role reporting to the Strategic Research Manager - Customer Insights.

Expertise


This role is a perfect match if you are energized by putting customers first and championing their needs. With a passion for advancing M-KOPA’s mission to be the primary financial partner for everyday earners, you bring a strong technical grasp of both quantitative and qualitative research techniques and thrive on crafting insightful questions and surveys.


Key traits and qualifications include:


5+ years of professional experience in market research, analytics, product management, or related fields.
A knack for analyzing data, drawing insights, and weaving those findings into compelling narratives.
Proven leadership skills, including team management and mentoring.
A collaborative spirit and a love for fast-paced, results-driven environments.
A bachelor's degree or equivalent experience. more