Role Summary:
We're seeking a Senior Accountant to join our finance team and support our rapid growth. As a Senior Accountant, you'll be responsible for ensuring the accuracy and completeness of our financial records, with a specific focus on reconciliations. You'll work closely with the Finance Manager and other team members to identify and resolve discrepancies, implement best practices, and... support the ongoing development of our finance function.
Key Responsibilities:

Conduct daily, weekly, and monthly reconciliations of bank accounts, payment processors, and other financial transactions.
Ensure the accuracy and completeness of all financial records, including general ledger accounts, accounts payable, accounts receivable, and other financial data.
Investigate and resolve discrepancies in a timely manner, working closely with internal stakeholders and external partners as needed.
Develop and maintain robust reconciliation processes and controls, identifying areas for improvement and implementing best practices.
Prepare regular reports and analysis on reconciliation activities, providing insights and recommendations to the Finance Manager and other senior leaders.
Support the month-end close process, including preparing journal entries, reconciling balance sheet accounts, and ensuring the completeness and accuracy of financial statements.
Assist with the preparation of audit schedules and liaise with external auditors as required.
Participate in other finance-related activities and ad-hoc projects as needed.

Qualifications and Experience:

Bachelor's degree in Accounting, Finance, or a related field; CPA or other professional certification preferred.
At least 5 years of experience in accounting, with a specific focus on reconciliations.
Deep knowledge of accounting principles and practices, with a strong understanding of reconciliation processes and controls.
Excellent analytical and problem-solving skills, with a keen attention to detail and the ability to identify and resolve discrepancies quickly and accurately.
Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders across the organization.
Familiarity with accounting software (e.g., QuickBooks, Xero) and advanced Excel skills.
Experience in the fintech or financial services industry is preferred.
Proven ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, dynamic environment. more

Role Summary:
We're seeking a Finance Manager to lead our finance function and support our expansion into new markets. As a Finance Manager, you'll be responsible for developing and executing financial strategies, managing accounting operations, and providing financial insights to our senior leadership team. You'll play a key role in driving the company's growth and success, while ensuring... financial integrity and compliance. Additionally, you'll be expected to participate in helping the company raise debt and equity funds from investors and bank partners.
Key Responsibilities:

Develop and implement financial strategies that align with our business objectives and support our growth plans.
Oversee accounting operations, including accounts payable, accounts receivable, payroll, and general ledger activities.
Manage the budgeting and forecasting process, providing regular updates to our senior leadership team.
Prepare and present financial reports, including monthly management accounts, annual financial statements, and ad-hoc reports as required.
Develop and implement robust internal controls and processes to safeguard our assets and ensure financial integrity.
Manage relationships with external stakeholders, including auditors, tax authorities, financial institutions, and potential investors.
Participate in fundraising activities, including preparing financial models and presentations for potential investors and bank partners.
Provide financial insights and analysis to support strategic decision-making across the business.
Manage and mentor a team of finance professionals, fostering a culture of excellence and continuous improvement.

Qualifications and Experience:

Bachelor's degree in Finance, Accounting, or a related field; MBA or professional certification (e.g., CPA, CMA) preferred.
At least 7 years of experience in financial management, preferably in the fintech or financial services industry.
Deep knowledge of financial management principles, including budgeting, forecasting, accounting, and reporting.
Strong analytical skills, with the ability to distill complex financial data into clear insights and recommendations.
Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
Proven leadership and team management skills, with the ability to motivate and develop high-performing teams.
Familiarity with local financial regulations and compliance requirements in Kenya and other African markets.
Experience in fundraising activities, including preparing financial models and presentations for potential investors and bank partners more

Summary
Power Financial Wellness is a platform that is dedicated to providing holistic financial wellness services to working people in Kenya and across sub-Saharan Africa. We enable individuals to live their lives with dignity, reduce financial related stress, and take control over their financial well-being.  Power enables gig and salaried workers access to earned wages and other financial... services, as well as to contribute to savings via partner banks.
Job Duties and Responsibilities 

Conduct market research to identify and contact potential prospects, build a sales pipeline as well as understand competitor positioning.
Assist with the preparation of BD materials including sales decks, customer messaging and other sales aides that are tailored to client needs.
Participate in sales efforts including pitching and demos.
Collaborate with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.
Contribute to the development and maintenance of sales database.
Provide administrative and logistical support, including organizing meetings and conference calls with potential partners as well as internal staff; and also support with customer contracting and on-boarding.
Develop and sustain solid relationships with company stakeholders and customers including support to customer care activities where required.
Analyze customer feedback data to determine whether customers are satisfied with company products and services.
Provide insight into product development and competitive positioning.
Provide input to weekly commercial team reporting.
Perform any other relevant duties that may be assigned by the supervisor.

Knowledge and skills required 

A Bachelor’s Degree in a Business-related field.
At least 2+ years’ experience in sales and business development.
Excellent relationship building and interpersonal skills. 
Excellent verbal and written communication skills.
Self-motivated and goal-oriented.
Strong interpersonal skills.
Excellent analytical and time-management skills.
Demonstrated ability to work independently or as an active member of a team.
Proficiency in Microsoft Office. more

ROLE SUMMARY
We are looking for a detail-oriented and driven Director of Business Development to increase company revenue by identifying profitable business opportunities and developing long-term business growth strategies. 
The responsibilities of the Director of Business Development include recommending ways to improve operations planning, attending meetings with clients and advisors,... notifying partners of key business developments and assessing business risks by analysing financial, statistical, and economic data.
To be successful as a Director of Business Development, one needs to be persuasive, have strong business acumen, adept at negotiating sound business deals as well as demonstrate excellent communication, leadership, problem-solving skills and know how to apply your knowledge within the fast changing world of a start-up and be skilled in rolling out initiatives in a value added manner.
RESPONSIBILITIES:

Develop and ensure execution of the business development strategy, vision, plans and processes to drive sales
Increasing company revenue by identifying and developing new business opportunities as well as expanding brand presence
Building solid relationships with customers and  strategic partners as well as internally with the Power team.
Management of the sales process and sales pipeline to ensure timely and accurate forecasting
Oversee the development of proposals, and contracts for new business opportunities and manage negotiations
Presenting business or marketing opportunities to company executives and management
Developing in-depth knowledge of company offerings to identify profitable business opportunities that set the company up for rapid growth
Collaborate with marketing, product development, and other stakeholders within the company to support business development efforts.
Selecting automation software and software platforms that best meet company needs
Work in tandem with marketing to ensure campaigns, social media, and PR are helping to build the acquisition funnel for Power for B2B2C and B2C
Prepare business development budgets and monthly reports to management.
Tracking and reporting on sales efforts on a weekly basis
Participates actively in Power App and overall platform testing
Participates in Roadmap discussions with the Head of Platform, Head of Product Development and rest of the management team.
Create functional strategies and specific objectives for the sub function and develops budgets, policies and processes to support sub function
Build, mentor and lead the business development team
Ensure the business development team is performing and hitting quarterly OKRs

REQUIREMENTS:

Bachelor's degree in business administration, marketing, finance, or related field; master's degree is advantageous.
Proven business development, sales, or marketing experience.
Proficient in all Microsoft Office applications. Experience with Asana is highly preferred.
Excellent analytical, problem-solving, and decision-making skills.
Exceptional leadership and management skills in a start-up.
Effective communication and negotiation skills.
Strong business acumen.
Team player and Doer.
Detail-oriented and persuasive. more

The Customer Support Manager will successfully lead a team of Customer Support Officers in ensuring clients receive timely assistance with the technical aspects of our products and any service issues are addressed and resolved. 
The CSM will work to create positive brand experiences for existing customers in line with company expansion and customer retention goals. They will be expected to... provide technical support and problem-solving guidance, primarily from a traditional inbound customer help desk inquiries and troubleshooting approach. 
Success will be measured on key metrics including, but not limited to response time to initial and ongoing queries, number of open tickets, problem resolution time, customer satisfaction and employee engagement. They will also be expected to provide support to the CSO’s and pay attention to overall team metrics, providing input, feedback and mentorship as necessary.
DUTIES AND RESPONSIBILITIES:

The customer is the main priority.
Providing the best customer experience by demonstrating empathy and expertise in line with the company’s “white glove’’ service standard.
Take ownership of the customer support process and follow all tickets raised to resolution, with an emphasis on timely responses to all escalated issues.
Set a clear mission for the Support team and deploy effective strategies to realise the same.
Formulate and revise service procedures and policies for the team in accordance with company vision.
Keep accurate records of tickets, documenting customer service records and compiling accurate data reports.
Oversee and evaluate the team’s overall performance in line with period deliverables
Keep ahead of industry developments in best practices and tools, implementing them as required.
Recruit, hire and develop a high performing team and nurture an environment of empowerment and accountability.
Liaise with the Customer Success Manager to ensure a proactive feedback loop is in place to reduce delays and minimise churn rates.
Design initiatives that enhance the customer experience, resulting in improved user & client feedback, online ratings and NPS scores.
Provide critical insights to the Business Support, Credit and Product teams to improve our evolving platform
Foster a cross-functional workplace environment with the Sales and Marketing HOD’s to promote information sharing, collaboration, unified objectives and teamwork.

PREFERRED SKILLS AND QUALIFICATIONS:

Bachelor’s Degree.
Five years leading teams in either Customer Support, Call Centre or Direct Sales. 
Experience with dynamic customer support tools in live chat, phone support, email and mobile messaging. 
Ability to influence a diverse team and train each according to company standards.
Experience in setting goals, establishing milestones and tracking individual performance.
Possesses high emotional intelligence with strong insight and unrivalled ability to customer needs.
Proven ability to build and maintain strong relationships up, down and across all levels of an organisation.
Strong communication, negotiation and presentation skills.
Excellent creative and critical thinking skills, with an emphasis on developing and executing impactful strategies. more

The Customer Success Manager seeks to develop a positive customer experience by playing a critical role in leading a vibrant team of Customer Success Officers in bridging the gap between the sales and active user process. This includes but is not limited to onboarding, product implementation and relationship management of all our corporate partners, end-users and all other stakeholders. 
You will... drive short-and-long term strategies across various designated touchpoints as determined by the company, utilizing all available communication channels. In this role, you will focus on prioritizing the needs and goals of the customer, guiding our clients in understanding all our products, driving the team to maximize potential user uptake and creatively implementing best practices tools to grow and retain an active customer base. 
The successful candidate fosters a customer-centric team environment, consistently meets and exceeds key deliverables and maintains a ‘high-level view’ of the whole customer journey.
DUTIES AND RESPONSIBILITIES:

Customer advocate that builds client relationships and drives brand loyalty holistically
Manage the onboarding process of new corporate partners by assigning Account Managers efficiently for a seamless handover from the Business Development team
Possess a proven expertise of all of Power’s products, systems and processes, and can effortlessly guide new and existing customers through the platform
Sustain business growth and profitability by consistently analyzing customer data to determine underutilized opportunities or potential new revenue streams
Educate client champions on the value and full benefit of our platform, generating total buy-in and momentum for maximum uptake of our product(s) across their organization
Oversee the accuracy and confirmation of all onboarding company KYC/KYB documents
Liaise with the Operations and Credit departments to ensure each step is expedited accurately with a sense of urgency for a frictionless onboarding experience 
Manage the scheduling of all partner and staff trainings and activations 
Identify, communicate and resolve all client issues in a timely manner
Design initiatives that enhance the customer experience, resulting in improved user & client feedback, online ratings and NPS scores
Provide critical insights to the Business Support, Credit and Product teams to improve our evolving platform
Foster a cross-functional workplace environment with the Sales and Marketing HOD’s to promote information sharing, collaboration, unified objectives and teamwork

PREFERRED SKILLS AND QUALIFICATIONS:

Bachelor’s Degree 
Five years leading teams in either Customer Success and/or Support, Account Management or Direct Sales 
A passionate leader who is always prepared to go the extra mile for the client, company and team
Proven ability to build and maintain strong relationships up, down and across all levels of an organisation
Possesses high customer intelligence with strong insight and unrivalled ability to customer needs
Strong communication, negotiation and presentation skills
Excellent creative and critical thinking skills, with an emphasis on developing and executing impactful strategies
Proactive team player with the ability to multi-task across different functions in a deadline-driven environment more

Job Description:
The Customer Success Officer is expected to successfully oversee the customer journey process, including but not limited to onboarding, implementation and lifecycle management of our corporate partners, product end-users and all other stakeholders. This will be executed across various designated touchpoints, utilising all available communication channels. In this role, you will... be part of a hands-on team that is committed to guiding our clients in understanding all our products, driving to maximise potential user uptake and creatively implementing best practices tools to grow and retain an active customer base. The goal is to provide value at every stage throughout the customer’s experience by creating trust and transparency, building strong relationships and translating both simple and complex customer needs into actionable and measurable solutions.
Duties & Responsibilities:

Manage the onboarding process of new corporate partners, coordinating with the Sales team for a seamless handover
Initiate contact with the respective System Administrators/Human Resource/Financial Controller contacts to ensure all required onboarding documentation has either been provided or is available to upload on the Partner portal
Possess a proven understanding of all of Power’s products, systems and processes, and can effortlessly guide new and existing customers through the platform
Educate champions on the value and full benefit of our platform, generating total buy-in and momentum for maximum uptake of our product(s) across their organisation
Confirm accuracy of all documentation, ensuring Power receives the required KYC/KYB documents, including any additional supporting paperwork and that the agreements are correctly filled in, signed and stamped where stated.
Schedule and conduct all partner portal trainings, staff trainings and user activations in a timely and efficient manner that allows for the maximisation of each of these steps
Guide new users through a systematic activation process that is comprehensive yet easy to follow across all skill levels
Serve as the day-to-day contact for assigned accounts, building trust and rapport, providing support, problem-solving and identifying areas of opportunity
Provide critical insights to the Business Support, Credit and Product teams to improve our evolving platform
Collaborate and/or strategize with other team members to provide a consultative approach to help meet customers at their point of need and consistently resolve issues
Contribute to initiatives that enhance the customer experience, resulting in improved user & client feedback, online ratings and NPS scores
Work cross-functionally with the Sales and Marketing teams to foster a strong customer centric culture of information sharing, collaboration, unified objectives and integrity

Preferred Skills & Qualifications:

Bachelor’s Degree or equivalent
3-5 years in a customer facing role, either in Customer Success and/or Support, Account Management or Direct Sales 
Proven ability to build and maintain strong relationships up, down and across all levels of an organisation
Outgoing personality with an adaptable nature, the ability to anticipate a customer’s needs and willingness to shift strategies to meet changing company targets
Strong communication and presentation skills
Excellent creative and critical thinking skills, with an emphasis on process ownership and accountability
Proactive team player with the ability to multi-task across different functions in a deadline-driven environmen more

Reporting to the Director, Business Development, the Business Development Manager will be responsible for lead generation, prospect management, customer acquisition and customer retention.  
Job Duties and Responsibilities 

Responsible for the overall Sales and Customer Support of the business.
Ensure there is a clear process and execution of lead management and pipeline... opportunities.
Participate actively in Lead generation, Demos, Follow ups
Set Targets and KPIs for the Sales teams
Align support channels for interfacing with customers and companies and ensure digitized tools are in place to manage queries and drive sales.
Execute and prioritize closing deals
Establish a pipeline of potential partner companies and financial service providers to approach
Be involved in determining the pricing and proposition to each partner
Oversee the sales agents and relationship management team – in person and telesales.
Work in tandem with marketing to ensure campaigns, social media, and PR are helping to build the acquisition funnel for Power for B2B2C and B2C
Actively engage in sharing product feedback with Tech team and management
Participates actively in App and overall platform testing
Participates in Roadmap discussions with the Head of Platform, Head of Product and rest of the management team.

Knowledge and skills required 

A Bachelor’s Degree in a Business-related field 
At least 7+ years’ experience in sales and business development 
Excellent relationship building and interpersonal skills
Excellent verbal and written communication skills 
Self-motivated and goal-oriented
Strong interpersonal skills 
Excellent analytical and time-management skills
Demonstrated ability to work independently or as an active member of a team more

Purpose
The role provides legal, risk, and compliance services and guidance to Power Financial Wellness, Inc., a United States C Corporation with subsidiary operations in Kenya, Zambia, and India. Depending on the market, the organization's primary business objective is as both a financial services provider and a provider of SaaS technology platform and services.
Role Responsibilities

Assist... with client contracts, draft legal documents, deal with labour matters, contract or other workplace disputes.
Lead discussions with external investors, partners, and vendors on legal matters.
Provide general legal advice about corporate decisions regarding growth, mergers, or other practices. 
Acting as the key point of contact with the relevant regulatory Data Protection Authorities as well as being the public-facing function representing the interests of Data Subjects.  
Monitoring compliance of the respective data protection laws within the geographies the organization and its subsidiaries operate.  
Responsible for handling complex legal matters or projects. Acts as legal counsel on issues involving company compliance with governmental and regulatory standards.
Reviews legal documentation and provides advice on appropriate action.
Oversees legal matters requiring external legal assistance and or for complex legal matters engages directly with any outside legal counsel retained by the organization.
Takes the lead on functional advice and training to less experienced legal and compliance officers and provides guidance on data privacy and protections matters to all levels of the organization. 

Qualifications

Degree in Law (LLB)
Appropriate Compliance Qualification
Master’s degree / MBA or suitable post graduate degree will be an advantage  

Experience

A minimum of 5 – 7 years’ experience in a legal and compliance role.
Proven experience as an in-house lawyer at a listed company will be an advantage. 
Experience with corporate governance and compliance. 
Proven negotiation skills. 
Ability to strategize and solve problems 
Strong leadership and organizational skills
Excellent communication and people skills 

Competencies

Governance, risk, and control 
Leadership and management
Contract drafting & negotiating 
Policies and Procedures 
Stakeholder relationship management 
Strategy and innovation 
Presentation Skills
Excellent verbal, analytical, organizational, and written skills. more