Roles & Responsibilities: 
Leadership and Management: 

Provide leadership and direction to the nursing staff in ICU, HDU, Renal, and Cath Lab units.
Oversee the development and implementation of policies, procedures, and best practices.
Ensure compliance with healthcare regulations, accreditation standards, and hospital policies.
Manage staffing levels, including recruitment, retention,... scheduling, and performance evaluation.
Foster a collaborative and supportive work environment that encourages professional growth.

Clinical Oversight: 

 Monitor and evaluate patient care to ensure the highest standards of clinical practice.
 Coordinate with medical staff to optimize patient care plans and outcomes.
 Implement evidence-based practices and quality improvement initiatives.
 Address and resolve clinical issues and concerns promptly and effectively.

Operational Management: 

 Manage the day-to-day operations of the critical care nursing units.
 Ensure compliance with healthcare regulations, accreditation standards, and organizational policies
 Develop, manage and monitor departmental budgets, including staffing, supplies and equipment ensuring cost-effective use of resources.
 Oversee the procurement and maintenance of equipment and supplies in these units.
 Ensure the availability of necessary resources to support patient care and staff needs.

Education and Training: 

 Plan and implement ongoing education and training programs for nursing staff.
 Ensure staff are up-to-date with certifications, competencies, and continuing education requirements.
 Promote a culture of continuous learning and professional development.
 Participate in hospital committees and task forces as needed.

Quality Improvement: 

 Lead quality improvement projects and initiatives to enhance patient care and outcomes.
 Monitor key performance indicators (KPIs) and implement corrective actions as needed.
 Conduct regular audits and assessments to identify areas for improvement.
 Collect and analyze data to identify areas for improvement.

Patient and Family Advocacy: 

 Advocate for patient rights and ensure a patient-centered approach to care.
 Address patient and family concerns and ensure satisfactory resolution.
 Promote a compassionate and supportive environment for patients and their families

Key Performance Areas 

Clinical Outcomes 
Patient Care Quality 
Patient and Family Satisfaction 
Staff Performance and Development 
Operational Efficiency 
Regulatory and Safety Compliance 
Resource Management 

Qualifications, Regulatory & Legal Requirements 

Must be a qualified Registered Nurse (KRN/RM/KRCHN/KRNM/KRNMPH/BSCN).
A higher diploma or degree in critical care/nephrology / cardiovascular Nursing is preferred.
Certification courses on management or leadership is an added advantage.
Must have valid licensure from the Nursing Council of Kenya.
Minimum twelve (12) years of nursing experience with at least 5 years of clinical nursing experience in Critical Care, Renal, or Cath Lab.
Previous leadership or management experience in a healthcare setting. more

Duties & Responsibilities:
Patient Assessment and Care Planning

Conduct comprehensive and ongoing assessments of patients’ physical, psychological, and social needs.
Develop, implement, and evaluate individualized care plans based on assessment findings and patient goals.

Direct Patient Care

Provide direct nursing care, including administering medications, wound care, and other... treatments.
Monitor and document patients’ vital signs, symptoms, and responses to treatment.
Assist with activities of daily living (ADLs) such as bathing, dressing, and feeding
Ensure continuity of care by appropriate handover from one shift to the next

Clinical Skills and Procedures

Perform advanced clinical procedures such as intravenous therapy, catheterization, central line care, among others.
Operate and troubleshoot medical equipment.

Patient Education and Support

Educate patients and their families about health conditions, treatments, and post-discharge care.
Provide emotional support and counseling to patients and families.

Collaboration and Communication

Collaborate with interdisciplinary team members, including physicians, therapists, and pharmacists, to coordinate care.
Communicate effectively with patients, families, and the healthcare team to ensure continuity and quality of care.

Documentation and Record-Keeping

Maintain accurate and timely documentation of patient care, interventions, and outcomes.
Ensure compliance with legal, regulatory, and institutional standards for record-keeping.

Safety and Quality Improvement

Adhere to infection control protocols and other safety measures to protect patients and staff.
Participate in quality improvement initiatives to enhance patient care and outcomes.

Professional Development

Engage in continuous professional development through education, certification, and participation in professional organizations.
Stay current with evidence-based practices and advancements in nursing and healthcare.
Must undergo annual competency-based evaluation.

Leadership and Mentorship

Serve as a role model and mentor for junior nurses and nursing students.
Take on leadership roles in clinical practice, such as shift leader or team leader.

Ethical and Legal Responsibilities

Uphold ethical standards and patient confidentiality.
Advocate for patients’ rights and informed consent.

Emergency Response

Respond promptly and effectively to medical emergencies and critical situations.
Participate in code teams and emergency response drills.

Qualifications & Requirements 

Education: Diploma or degree in nursing – (KRN/KRCHN/KRNM/KRNMPH or BSCN).
A Higher Diploma or specialization relevant to the nursing unit is desirable and is an added advantage.
Licensure: Current Registered Nurse (RN with a valid licensure from the Nursing Council of Kenya.
Certifications: BLS (Basic Life Support) certification required; ACLS (Advanced Cardiovascular Life Support) certification preferred.
Skills: Strong clinical skills, excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in electronic health records (EHR) systems. more

Duties & Responsibilities: 

Financial Reporting: Warrant the availability of timely and accurate financial reports for decision-making by seeing to it that all transactions are captured and posted appropriately, all journals are maintained, and reconciling transactions are posted on time for monthly and year-end accounts closure. The position holder shall be responsible for the management of... the chart of accounts and the generation of financial statements for the hospital as per the local and international accounting reporting standards. 
Reconciliations: Drive consistency of information across different hospital platforms and systems by leading regular reconciliations of bank accounts, cash, M. PESA, Credit card transactions, and resolution of discrepancies. The position holder shall also lead the reconciliation of the output from different systems in the hospital (the financial information system, and the hospital management information system) to enrich the quality of data used for decision-making. 
Petty cash and cashflow management: Contribute to sustainable hospital operations by preparing and maintaining cashflow forecasts and cashflow reports and advising the CFO, the projects and accounts receivables, and the payables team appropriately. The advice shared shall also include but not be limited to maintenance of the hospital’s Investment portfolio in treasury bills and bonds. The position holder shall also be responsible for the management of the hospital’s petty cash. 
Account’s payables management: Deliver M.P Shah’s Hospital value proposition to her trade and non-trade partners by leading the team in timely and accurate preparation, processing of payments, and relevant remittances if any (e.g. Withholding taxes). The position holder shall review all payments to trade and non-trade Creditors for accuracy and completeness as per the set internal control standards. He/she shall have the responsibility of reviewing timely payments due to all consultant (private) doctors and suppliers as per laid down agreements to continually improve the private doctor’s engagement levels. Monthly Review of Junior payroll, passing payroll JVs, and Reconciling all payroll control accounts including staff loans. 
Patient Refunds Management: Deliver on M.P Shah’s commitment to providing a unique patient experience and thus a high retention rate by processing timely and accurate refunds due to patients as guided by the customer service charter. 
Protection of Hospital’s Assets: Ascertain the true and fair view documented in the financial statements by planning and executing the annual stock take (Fixed assets and inventory items) in collaboration with relevant divisions; The position holder shall coordinate the execution of the audit processes by liaising with different teams to provide relevant information and documentation required during the audit processes. The position holder also oversees the disposal of assets as per laid down processes and procedures. 
Compliance: Warrant M.P Shah Hospitals compliance with all statutory obligations relating to Payroll deductions by preparing and submitting accurate relevant tax deductions and claims including but not limited to PAYE, NHIF, and NSSF as guided by the law. This is to further prevent financial loss to the hospital from fines and penalties. 
Risk Management: Uphold an M.P Shah Hospital way of accounting that emphasizes commitment to internal controls, risk management, and high ethical standards by ensuring that the principles and requirements of managing risk are consistently adopted throughout the teams. 
Performance Management: Align the efforts of the assigned team by translating the overall objectives and plans into actionable initiatives and effectively sensitizing the team on what needs to be done to ensure accountability and drive the execution of the plan. 
Coaching and Developing Others: Working closely with HR and the CFO, establish and implement systems to attract, develop, engage, manage performance, retain talented individuals, and create an environment where they can realize their full potential and contribute to the delivery of an exceptional and superior patient experience in addition to other divisional and organizational goals. 

Qualifications & Requirements 

Bachelor’s degree in Accounting, Finance, Economics, or any other related field. 
Professional qualifications form either CPA-K or ACCA. 
Minimum Five (5) years’ experience in audit or finance. 
Experience fund/ grant accounting and working in the healthcare industry will be an added advantage. 
Conversant with ERP System. more

M.P Shah Hospital is looking to recruit a professional, and evidence-driven person for a vacancy in the Marketing, Brand & Communication Department, as a Client Relations Officer reporting to the Clients Relations Manager, the overall purpose of this role is to support business growth and development of assisting in prospecting, negotiating and closing new revenue streams for B2B accounts and... promoting good business relations with existing customers. 

Duties & Responsibilities: 

Business Development- Prospecting for new clients to uptake the hospital’s service offerings to meet the set revenue budget. Onboarding other hospitals and medical facilities for patient referrals to generate revenue growth. Facilitating the empaneling of doctors and enabling referring doctors to gain admission rights with our hospital as part of our customer growth strategy 
Client Relationship- Conduct regular service meetings with insurance, direct corporations, and hospitals to maintain positive business relations. Organizing health talks, CMEs, and webinars to promote the hospital’s services. 
Product Development- Preparing new service offerings and packages as per market demands and client needs. 

Qualifications & Requirements 

Diploma in sales & marketing, business administration 
A bachelor’s degree in Business administration, marketing, or any business Field will be an added advantage 
At least 2 years’ experience in sales, and business development, preferably in the hospital industry. more

Duties & Responsibilities: 

Coordinate & lead clinical protocols/pathways monthly audits, including feedback & close out of identified gaps with the affected doctors. 
Development & revision of clinical policies, procedures & guidelines required for patient care & JCI implementation, in consultation with the specific specialties. 
Facilitation of root cause analysis processes & close out for... those issues related to clinical care by doctors, including those documented in Q-Pulse, with support & guidance from the CMO’s office where applicable. 
Coordinate mortalities analysis, including mortalities classification as well as coordinating the improvement actions from mortality reviews in collaboration with assigned clinicians.
Ensure detailed Code Blue analysis, whilst making sure the documented improvements actions are undertaken in line with the findings. 
Regulatory and accreditation – Participate in JCI Accreditation interventions across the hospital, and act as the JCI Survey coordinator. Further to this, the job holder will participate in AMUA, ISO standards implementation and KAIZEN implementation processes.
Ensure all clinical related committees carryout their planned regular meetings, as well as following through so that the required deliverables are achieved.  
Coordinate clinical CMEs, morbidity and mortality meetings for doctors. In addition, the successful candidate will join POCT Committee as a representative of the doctors, and support on the clinical aspects of its implementation process. 
Facilitate clinical departmental meetings in collaboration with the respective clinical HODs, whilst ensuring quality matters are discussed & addressed in these forums. 
Responsible for providing one on one doctor’s support on quality related matters affecting patient care & compliance.
Monitoring and Evaluation ¬–  Will be responsible for developing the clinical monitoring and audit tools as well as participating in the monitoring and evaluation of the quality improvement initiatives in the hospital. 
Performance and Process Improvement (PPI) –  Will provide support and coordination to department and service leaders for quality improvement measures and activities at assigned departments. 
Coaching, Mentoring and Training – Mentor and develop teams on quality improvement in assigned departments, whilst developing training items and participating in regular quality improvement trainings. 
Research and Innovation –  Participate in quality improvement research to ensure the hospital keeps improving in line with best practice and evidence based practices. Will be required to regularly innovate or recommend innovative solutions which will solve quality and patient safety challenges in the hospital.
Risk Management –  Participate in risk management activities and implement an effective risk management program in the designated departments.  Participate in risk management activities.

Qualifications & Requirements 

A minimum of Bachelor’s degree in Medicine and Surgery.
At least 3 years’ relevant experience in a hospital setting.
Basic Certification in Healthcare Quality is an added advantage.
Must be computer literate.

Should also possess/demonstrate the below competencies:

Interpersonal skills
Reporting acumen
Attention to detail
Team leadership skills
Problem solving skill
Able to build and maintain effective working relationships 
Team player more

Duties & Responsibilities: 

Operate diagnostic equipment – Perform a range of diagnostic and provide care for patients during these examinations, respecting the rights of privacy and confidentiality, and to evaluate the clinical quality of the diagnostics results produced.
Fostering the growth of patient volumes, in line with the annual budgets, through a focused delivery of high quality care... and patient-sensitive service that meets or exceeds the expectations of patients.
Leading the development of new services and initiatives that contribute to the financial sustainability of the hospital including service level agreements with other hospitals and facilities in collaboration with marketing and finance division.
Ensuring the development and application of clinical quality management methods within the department, including practice guideline in line with ISO 15189, JCI standards, environmental management system (EMS), occupational health and safety OH&S.
Ensure that the pathology operations comply with all legal requirements by the Kenya Medical Laboratory Technicians and Technologists Board and waste disposal requirements.
Fostering good relations with physicians and other organizations with the goal of stimulating patient referrals.
Ensuring the productive and cost-effective use of human, material and capital resources entrusted to the department.
Ensuring excellent patient experience through scheduling, process flow management and handling customer complaints as well as overseeing the documentation for Quality Assurance and Accreditation.
Maintenance -Coordinate periodic maintenance of all pathology equipment in line with maintenance specifications and to ensure optimal operational efficiency of the equipment
Manage pathology inventory including inventory control and monthly stock takes in collaboration with the finance department to ensure optimal stock variance.
Identify, deploy and motivate the team including performance appraisal, identification of training needs, mentorship and coaching as well as leave and absence management in line with the hospital’s people agenda.
Assess the quality of new reagents and consumables required for the pathology department in liaison with procurement department and participate in the tendering process specification to define the reagents and consumables schedule requirements.
Foster the compliance with pathology standards as well as ensuring the coordination between pathology and other clinical departments in furtherance of quality objectives of the hospital

Qualifications & Requirements 

Bachelor’s degree in Medical Laboratory Technology from a recognised institution or its equivalent.
Minimum of 8 years’ working in a busy hospital environment.
Previous experience with ISO15189 certification process.
Valid membership/registration, and hold a valid practicing license with the KMLTTB. 
A Master’s Degree in Business Administration or related field is an added advantage.

Should also possess/demonstrate the below competencies:

Interpersonal skills
Attention to detail
Team leadership skills
Problem solving skill more

Duties & Responsibilities: 

Collect blood samples from both in-patients and out-patients. 
Perform coagulation screening for causes of bleeding disorders. 
Receive clients and collect blood at the main laboratory from time to time. 
Ensuring that correct test entries are made and correct tests are charged to the patients. 
Ensure that appropriate samples are received with relevant details... both on specimen bottles and request forms. 
Attend to patients queries at reception area. 
Distribute samples to respective sections in the system. 
Attend to blood donors in the blood donor unit and bleed them whenever necessary. 
Decontamination of work benches in the phlebotomy working area. 
Participate in quality improvement and patient safety initiatives. 
Participate in continuous medical education. 

Qualifications & Requirements 

Certificate in Phlebotomy from a recognized institution/college. 
A minimum of 2 years’ working experience as a phlebotomist 
Possess excellent interpersonal, communication, and commendable customer service skills. 
Proactive team player. more

Duties & Responsibilities: 

Receive and analyze laboratory specimens. 
Maintain appropriate internal controls in the laboratory to ensure validity of reports. 
Manage routine and planned preventive maintenance of equipment 
Perform tests with maximum efficiency ensuring maximum utilization of reagents and time following laid down standard operating procedures. 
Communicate... urgent/critical/abnormal test results within recommended period of time and maintain appropriate documentation. 
Observe/comply with Health & Safety requirements in the laboratory by maintaining high standards of hygiene and general cleanliness in the work area. 
Participate in quality improvement and patient safety initiatives 
Participate in continuous medical education 
Receive specimens for pathology and carry out appropriate testing observing internal quality checks to ensure validity of test results. 
Develop and implement Standard Operating Procedures 
Perform other duties as may be assigned from time to time by the supervisor or designee 

Qualifications & Requirements 

Higher Diploma in Medical Laboratory Technology or equivalent from a recognized institution 
Registration with Kenya Medical Laboratory Technician and Technologists Board is mandatory 
Minimum 3 (three) years’ working experience 
Demonstrable computer literacy more

Duties & Responsibilities:

Implementation of Planned preventive maintenance of all the medical equipment as per schedule.
Performing of breakdown Maintenance on Medical equipment.
Installation of any new Medical equipment as per manufactures recommendation
Training of users on Medical Equipment usage, handling and safety
Carrying out calibration on Medical equipment
Performing electrical... safety test on Medical Equipment
Maintenance of appropriate records of Breakdown and preventative maintenance
Daily Monitoring of Critical Equipment Uptime
Performing of Monthly Checks on Medical Equipment
Daily reports of ward rounds
Liaise between Medical equipment vendors and the hospital for Breakdown and Preventive maintenance
Implementation of Daily Kaizen
Any other related duty assigned for by the immediate supervisor.

Qualifications & Requirements

Diploma in Biomedical Engineering field from a recognized institution.
3-5 years relevant experience
Must be computer literate.
Registration with Professional Body(AMEK) is an added advantage. more

Reporting to the Chief Information Officer, the overall purpose is to enable the delivery of a high-quality service to end users, and to ensure service support and service delivery processes are in place to meet the hospitalʻs needs. The role is responsible for coordinating IT service management processes, including the day-to-day management of support requirements including third-party suppliers... of leased services, supporting ICT project delivery, as well as the leadership and coordination of in-house teams supporting business as usual ICT services.
Duties & Responsibilities:

Standard Operating Procedures – Facilitate the development of the operational processes and standard operating procedures within the purview of ICT support services in line with IT best practices
Manage Operations – Monitor and manage computer and laptop support, printing services, audio-visual services, repair and maintenance of end-user computers and laptops, VOIP and phone support functions by reporting, classifying and prioritising incidents to resolve, recover and close incidents to ensure optimal service
Procurement – Assist in identifying and advising the CIO on the hospital’s procurement requirements of computer hardware and software (licenses). This includes maintaining inventory records of all hardware and software used at the hospital.
Vendor Management – Align out-sourced or leased services with M.P Shah Hospital’s needs and expectations by monitoring and maintenance of SLAs to ensure adherence to levels defined within negotiated Service Level Agreements, and contracts
Maintain Hardware Asset Register detailing ICT equipment required to support and deliver IT services used by the hospital, and identify, analyse and manage associated information risks. Enhance and manage the desktop computing environment to ensure that laptops, PCs and other access devices are maintained to high standards of performance and security
Risk management – Identify, assess, and control risks by analysing incidences and problems raised through the service desks and evaluating the impact of the business and coming up with mitigation procedures
Support business continuity – Establish and maintain a plan to enable the business and IT to respond to disruptions in order to allow continuous operation by implementing business continuity response with a strong focus on the interaction required with the patient
Performance Management: Align the efforts of the departmental employees by translating the divisional objectives into actionable initiatives and effectively cascading them to staff to ensure accountability and drive the execution of the plans

Qualifications & Requirements

Bachelor’s Degree in computer science, information communication and technology or a related field
Certifications in ITIL and computer hardware and software courses
(three) years of experience working in a similar role. more