Tasks & Responsibilities

Human resource management


Recruit, induct, and manage the field-based Watsan (Water, Hygiene, Sanitation) Manager to work on the project.
Functionally manage the field-based teams assigned to the project from all participating MSF sections.
Motivate, build capacity, and evaluate his/her team.
Demonstrate project leadership with all stakeholders.


Project... management


Coordinate the project steering committee meetings, keeping the steering committee informed of project advancement and evolution.
Perform all necessary reporting to the TIC Secretariat and keep project documents updated.
Build and maintain strong relationships with national authorities, export partners, and MSF leadership to ensure project alignment and compliance.
 Independently manage the budget for the TIC project (totaling over $400k) with regular follow-up and reporting.


Implementing Phase 0 – Remote Feasibility & Strategic Planning


 Assess feasibility of alternative implementation countries (Plan B: Chad, DRC, CAR).
Conduct remote situational analysis for South Sudan (Plan A remains priority).
Coordinate with supply and technical referents to define waste reduction strategies.
Collect and analyze hazardous waste inventories across MSF projects together with the teams based in the field.
Define field-level responsibilities and draft SOPs.
Initiate discussions with exporters; evaluate transport routes and destinations.
Update project documentation and define Phase 1 roadmap.
Maintain regular communication with the Steering Committee and TIC Secretariat.


Implementation Phase 1 – Field Feasibility & Operational Setup


Finalize stakeholder mapping and governance structure.
Update and finalize the waste inventory at field level.
Identify and engage with relevant authorities and export partners.
Ensure the establishment of interim storage and transport logistics.
Develop detailed budget and operational plan for Phase 2.


Qualifications

Education


Bachelor’s degree in Project Management, Public Health, Environmental Engineering,  or related field (Master’s preferred).
Project Management Certification (PMP, PRINCE2, Agile) is highly desirable.


Experience


Minimum 5 years in project management, including innovation or governance projects.
Proven experience managing complex, multi-stakeholder projects in low-resource or  insecure environments.
 Experience with MSF or similar humanitarian organizations is a plus.
Familiarity with hazardous waste management, logistics, or environmental health is a plus.


Competencies 


Strong leadership and stakeholder engagement skills.
Excellent planning, coordination, and reporting capabilities.
Strategic thinker with the ability to manage uncertainty and adapt plans.
Fluent in English (C1); French is an asset.
Culturally sensitive, inclusive, and committed to MSF’s humanitarian values more

Rationale/Objective for Position

Context:


The Single Data Entry (SDE) project is a transformational initiative led by MSF to significantly improve the quality and efficiency of supply chain data entry in stock management processes (cargo reception, order preparation, stock count) across all OCs. The solution uses QR codes and OCR technologies to automate data capture and integrate with... MSF’s existing supply chain tools. With planned deployment across over 70 countries, the SDE project is a complex, multi-OC endeavour requiring a dedicatedD Deployment Manager to lead and coordinate its successful field implementation.


Mission :


The Deployment Manager is responsible for ensuring the effective planning, coordination,execution, and monitoring of the SDE solution’s deployment in missions across all OCs. Acting as a central operational anchor, they will manage deployment teams, coordinate stakeholder engagement, ensure readiness and training, monitor performance, and continuously improve deployment processes based on field experience and feedback.The Deployment Manager, based in Nairobi, will coordinate deployments in priority MSF missions across Africa and Asia. The role requires frequent travel to field locations (approximately 40–50% of the time). In addition to deployment coordination, the Deployment Manager plays a key role in supporting User Acceptance Testing (UAT), acting as a bridge between the field and the SDE product team to ensure that deployments are grounded in tested, validated solutions adapted to mission realities. This role also demands strong political acumen to navigate the diverse cultures, organizational dynamics, and power structures across multiple OCs.This position will be hierarchically and functionally accountable to the SDE Program Manager. 


Tasks & Responsibilities

Deployment Strategy & Planning


Develop and manage the SDE deployment roadmap in collaboration with the SDE core team , OCs, ESCs, and field stakeholders.
Design and continuously improve the deployment methodology, tools, and frameworks (based on Agile principles and field adaptability).
Lead risk analysis and mitigation strategies related to deployment (logistics, change management, training, technical readiness).
Ensure deployment strategies and tools are adapted to local mission contexts,infrastructure, and user profiles (e.g. connectivity, literacy, language).


Deployment Execution


Coordinate deployment operations, including scheduling, resource mobilization, and travel of deployment officers.
Ensure proper pre-deployment assessment, configuration, data migration, and local tool integration (middleware readiness, scanning devices).
Supervise and support on-site deployment activities, including user onboarding, Go Live support, and immediate troubleshooting.
Support or coordinate User Acceptance Testing (UAT) activities in collaboration with mission teams and technical leads. Ensure proper test planning, user selection, data preparation, and collection of structured feedback.


Team Leadership & Support


Directly manage the Deployment Officers and ensure technical and methodological alignmepoint
Ensure coaching, training, and skills development of the deployment team and field focal points.
Act as the first-line escalation point for field deployment issues and support needs.


Field Readiness & Stakeholder Engagement


Ensure missions are deployment-ready by coordinating with field leadership, IT, and supply teams.
Facilitate local change management and engage stakeholders to ensure user buy-in.
Monitor user adoption and address resistance or blockers.
Support capacity transfer to field teams to enable autonomous post-deployment use and troubleshooting; progressively reduce dependency on central support.


Monitoring, Evaluation & Continuous Improvement


Track deployment KPIs (time-to-deploy, adoption rate, error reduction, user satisfaction).
Capture lessons learned from UATs and field pilots to inform tool refinement, user guidance, and deployment methodology updates.
Collect lessons learned and contribute to continuous improvement of tools, processes,and user guidance.
Produce regular reports for the governance platforms and contribute to the global M&E framework. 


Qualifications

Education


Advanced degree in Supply Chain, Project Management, IT Systems or related field.
Relevant certifications (Agile/SCRUM, PMP/Prince2, Change Management) ara assets.


Experience


At least 5–7 years of experience in project deployment, ideally within ERP or digital systems in complex field environments.
Strong MSF field and HQ experience in supply chain or logistics (minimum 2 year is highly preferred).
Proven experience in managing multi-site roll-outs and change management in humanitarian settings.


Competencies

Technical Competencies


Strong understanding of supply chain workflows, particularly stock management.
Solid knowledge of data systems integration, mobile deployment, and middleware architecture is an advantage.
Familiarity with UniField, Isystock, or other MSF-relevant tools preferred.
Strong leadership and coordination skills, including managing remote and mobile teams.


Behavioral/General Competencies


Strong influencing and negotiation skills in matrixed and non-hierarchical environments.
High communication and interpersonal skills with ability to engage diverse stakeholders.
Ability to navigate ambiguity, adapt to changing contexts, and maintain performance under pressure.
Cross-cultural sensitivity and fluency in navigating multi-OC environments. more

CONTEXT OF THE POST


The Accountancy Service is part of the Finance Department, and currently is composed by 10 employees. This service comprises the Field Accountancy area and the General Accounting area, in MSF OCBA. The main objective of this service is to guarantee the reliability of the financial statements of the organization and to define the financial-accounting policies agreed with... Finance Direction. To obtain that is necessary the management of accounting processes and control in the Field, HQ and any other MSF OCBA entity to ensure the accountability at financial-accounting level.
The Accountancy Technical Referent is part of the Field Accountancy area, and she is accountable to the Field Accountancy Coordinator. The Field Accounting area guarantee the reliability of the accountancy in MSF OCBA missions and ensures the accounting support to regular and emergency missions.
The main objective of this position is, in one hand, to guarantee the implementation of the accounting directions and regulations set by Finance Department to ensure field management accounts are complied with, and in other hand, to monitor and support a portfolio of MSF OCBA missions regarding the accountancy management, while being functionally responsible for the Accounting Mangers in those missions (regular and emergency missions). Apart from, the Accountancy Technical Referent participates in (non-specific) efforts related with field accountancy management optimization, IT systems development and functional ownership, as well as development of accountancy management procedures and trainings for all finance staff in the field. This position can be based in any OCBA hub.


RESPONSIBILITIES AND MAIN TASKS

Finance-Accounting Policies and procedures implementation in OCBA missions


Responsible for carrying out the appropriate actions to implement the MSF OCBA Financial-Accounting Policies in the field involving complying with accounting principles and regulations in order to guarantee the fulfilment of the principles of transparency and accountability and the accounting regulations set by MSF OCBA for field accounting management purposes.
Guarantee and monitor coherence and reliability for accounting records of the mission under his/her responsibility, ensuring respect for accounting and management processes and for the existing Financial-Accounting Policies.
Carries out financial internal controls and audits of the missions/projects she/he oversees.
Collaboration in the definition of MSF OCBA financial –accounting procedures. Elaboration and update of procedure documentation.
Proactively identify and/or anticipate areas of improvements, work methodology, challenges and financial risks in his/her area of expertise.


Field Support and Monitoring


Functionally responsible of the Accounting Managers (ACMAs) included in her/his portfolio of regular and emergency OCBA missions.
Provide guidance and technical support to the Accounting Mangers for accounting management processes, monitoring entry data in accountancy systems with guidance in complex accounting registration. Ensure coherence between the data coming from the missions and MSF’s general accounts ensuring accountability and transparency.
Provide guidance and technical support to the missions under her/his portfolio to ensure an appropriate support documentation of the accounting registers and an appropriate storage and archiving of these documents.
Collaborate and provide guidance in the managerial skills development and career development of the ACMAs with special focus to the PMS process (Performance Management System).
Responsible of Briefing/Debriefing in the accounting frame and tools for field financial positions as ACMAs and Financial Coordinators (Fincos). If needed, also Financial Admins and any other position required (direct contact with pool management to detect new admissions to be briefed).
Supervise field monthly and annual closings of mission’s accounting being the internal controls and mechanisms under her/his responsibility.
Supervise and follow up accounting deadlines in order to ensure that these are met by the mission. Propose solutions to the mission to achieve the deadlines.
Regularly monitors accounting KPI’s. Actions taken and report to team involved (Finoco, Finco, Acma, ….) if needed.
Collaborate in the recruitment process of a new Acma together with the mission.
Availability for field visits, if needed 2 times /year.


System –functional ownership and development


Focal point of accounting IT tools for the OCBA missions included in her/his portfolio.
Functional ownership of accounting management IT tools with capacity to be involved in new developments.


Procedures and training


Providing training regarding Financial-Accounting Policies, accounting tools and procedures to the Accounting Managers and Fincos and collaborate to facilitate that the rest of the field accounting team receives the adequate trainings. 
Proactive collaboration in the development of accountancy training materials and written procedures regarding MSF OCBA accountancy.
Proactive collaboration in workshops and webinars regarding MSF OCBA accountancy in the finance-accountancy OCBA scope with special focus in the inclusion of field accounting teams. Participation, if needed, in PPD financial part and any other OCBA training.


Optimization of MSF OCBA accountancy management


Collaboration in the definition of optimization priorities in the frame of a continuous follow up of the missions looking for simplicity and efficiency.
Data base analysis with the aim of identifying potential improvements in that sense.


Coordination with other Units/Departments


Daily working with colleagues in the Accountancy, Treasury and Management Control Services regarding methodology, planning and organization and follow up action plans.
Continuous collaboration with the Operational Finance Unit (Finop) and specifically with each Finoco in the frame of each financial mission follow up of her/his portfolio. 
Proactive collaboration with colleagues from other functional departments (medical, HR, supply, logistics, operations) regarding collaborative topics and working groups in cross-projects.
Participation in intersectional platform representing OCBA Field Accountancy area if needed.


SELECTION CRITERIA

Education and Experience


Higher degree in Business Administration, Economics or similar.
MSF experience of minimum two years in financial department including field and/or HQ. 
MSF field experience of minimum one year, in financial department as Accounting Manager and/or Financial Coordinator.
Experience of minimum 1 year in a similar position in Finances Departments of large organizations or companies. 
Excellent English required. French/Arabic/Spanish: Several of these languages will be considered highly desirable.
Advanced knowledge of Microsoft Office.
Knowledge of ERP systems and highly desirable good command of FFC tool.


Closing date: September 7th, 2025 more

Placement Within The Organisational Chart


The Technician will work within the Projects & IT Office, in the Apps4OPS Team, and s/he will be hierarchically accountable to the eHealth Manager.


In order to support and enhance information systems, and provide an easy access to reliable data for reporting and analysis, the Technician will work closely with:


Other team members in the... Apps4OPS Team and eHealth team in the Medical Department for the development of new systems and the maintenance of existing systems
Dedicated project teams for the requirement gathering, design, configuration, development and deployment of new systems
Relevant positions in Operations (field and headquarters), Medical and Logistical Departments during implementation and ongoing support of systems
Relevant positions within P&IT Office and other MSF operational directorates


RESPONSIBILITIES AND MAIN TASKS


Translate client needs into technical requirements and adapted solutions for the organization
Participate in the development of new solutions or evolutions on existing solutions either on her/his own or as part of a project team
Manage task completion through external service providers
Maintain systems and applications under the responsibility of Apps4OPS Team
Update documentation related to applications (instructions, manuals, training modules)
Provide technical support to users 
Maintain log of required repairs and maintenance initiatives for solutions
Stay up-to-date on latest technologies and applications
Design and optimize data models and standards, databases and information flow processes
Perform integration of data and processes into new and existing applications
Ensure compliance with MSF OCBA Information Security policies
Ensure that application developments are applied consistently across different environments (development, integration, production)
Consider risks before any intervention in production systems
Execute system validation tests and procedures
Contribute to the sharing of knowledge in the areas of strength or under their responsibility to staff with different profiles (medical, logisticians…)
Support training sessions and adoption interventions, including field visits, if required
Stay up-to-date on other MSF movement technical solutions and contribute to mutualize efforts whenever possible


SELECTION CRITERIA

Education and experience


Technical background: University degree in a technical field (e.g., Software Engineering, Telecommunications, etc.) with a focus on applications and data architecture.
3 years experience in a comparable position: Minimum 3 years in roles such as Data Architect, Front-end Programmer/ Developer, Software Engineer or similar, but with a focus on applications and data architecture.
Business analyst experience in relation to applications
Experience in eHealth domain in humanitarian organizations very advantageous
Excellent documentation and organisational skills
Knowledgeable in software development cycle
Experience in providing second-line technical support for a diverse, non-technical, geographically dispersed user community including remote assistance
Availability for short trips to the field, according to project plans
Excellent English required. French/Spanish/Arabic/Portuguese advantageous


Technical Knowledge


Knowledgeable on programming languages and frameworks: Javascript (React, nodeJS), advanced SQL modelling and querying, scripting…
Knowledgeable on web applications based on Tomcat (administration and debugging)
Good command of technologies already used in the organization very advantageous:
DHIS2 (as MSF OCBA’s Health Management Information System)
Mobile Data Collection Tools (KoBo, Solstice)
Community Health Toolkit
PowerPlatform applications (PowerApps, PowerAutomate…)
High command of advanced Excel functionality is an asset
Good command of virtual machines and cloud services (e.g. AWS, Azure…) is an asset


Closing date: September 7th, 2025 more

GENERAL OBJECTIVE


The LMS Technical Referent is responsible for the effective administration, maintenance, and optimization of the Totara LMS platform and the monitoring of its supporting infrastructure. Acting as technical point of contact, this role ensures the system’s stability, security, and compliance while aligning platform capabilities with organizational needs and MSF standards. The... LMS Technical Referent manages system configurations and user roles/access, oversees integrations with third-party tools, and supports troubleshooting and incident resolution. Additionally, the role proactively monitors technological advancements to ensure the LMS evolves to meet the changing demands of users and stakeholders while ensuring alignment with MSF digital transformation strategies.


KEY RESPONSIBILITIES

Platform Administration


Perform daily administration of the Totara LMS platform, including configuration, maintenance, and monitoring ensuring alignment with MSF’s IT governance frameworks.
Actively analyze and advise on identified functional and technical needs, in close collaboration with the Tembo Digital Learning team, other Tembo team members and stakeholders.
Implement and configure new Totara LMS features in alignment with internal and external evolving needs.
Analyze and oversee the introduction of critical architecture changes if/when needed, ensuring prior risk assessment and documentation.
Manage plugin implementation, updates and deprecation ensuring compatibility and system stability. Supervise that the supplier is conducting regular system checks to ensure uptime and performance targets are met and report on the system health checks. 
Supervise that the supplier applies updates, patches, and version upgrades as needed on the Totara LMS platform and Mobile App.
In coordination with the responsible of the Service Operations service, troubleshoot, resolve or escalate to the supplier technical problems of medium to high complexity reported by users or stakeholders.


Security and Compliance


Ensure security protocols and best practices are in place to protect platform data and user privacy, in line with MSF Information Security and Data Protection Policies.
Ensure compliance with relevant regulations (e.g., GDPR, data protection policies).
Monitor, respond and/or escalate security incidents or vulnerabilities, ensuring they are handled according to MSF security incident management processes.
Oversee that the supplier provides secure storage and backup of LMS data in line with contractual agreements and industry standards.
Verify that the supplier manages user data retention and deletion in line with their services contractual agreements and industry standards, and and MSF data governance rules.


Infrastructure and Third-party systems 


Coordinate with the external supplier and the Projects & IT MSF OCBA on the Tembo infrastructure management, including production, staging and sandbox environments.
Manage and maintain integrations between Totara and other systems (e.g., SSO, future potential integration with Microsoft products, etc), ensuring interoperability and security compliance.
Ensure that all infrastructure and integrations adhere to MSF’s IT architecture and governance standards.


Roles and Permissions


Manage both existing and new archetypes, user roles, permissions, access controls, etc.
Ensure role-based access aligns with organizational policies, MSF’s Information Security requirements, and international data protection regulations.


Innovation and Evolution


Proactively monitor Totara LMS platform and Totara Mobile App product evolution, assessing their applicability and value to MSF operational contexts.
Keep up with evolving technologies and identify opportunities for improvement and increased efficiency, and potential alignment with MSF’s digital transformation initiatives.


SELECTION CRITERIA

Education and experience


University Degree, preferably related to engineering disciplines (Computer Sciences, Telecommunications, Industrial Engineering), or Computer Technician, or similar.
Minimum 3 years full stack experience working with Learning Management Systems (LMS), preferably Totara. 
Experience in software lifecycle: implementation, QA, upgrades, etc. 
Experience in system monitoring, configuration, and performance optimization.
Understanding of infrastructure management across production, staging, and sandbox environments.
Knowledge of security best practices, including access control and incident response. 
Experience ensuring compliance with data protection standards and managing data retention/deletion. Familiarity with data privacy principles and regulations (eg. GDPR) is a plus.
Basic scripting or programming skills (e.g., PHP, HTML/CSS, SQL) are a plus.
Languages: Full proficiency in English required; other languages valuable (French, Spanish, Arabic are a plus).


IT


Very good command of Microsoft Office and/or Open Office, Microsoft Project, Microsoft Visio, Sharepoint, Office365.
Knowledge about Learning Management Systems (Totara, Moodle, Cornestone, etc.).
Knowledge about eLearning authoring tools.
Knowledge in SCORM standard and others such as H5P.
Desirable knowledge about LAMP environments, particularly PHP.
Desirable knowledge in HTML, CSS wed development languages.
Knowledge of authentication tools and protocols is a plus (SSO, LDAP…).
Knowledge about UX/UI is a plus.
Knowledge of database management and basic troubleshooting.


Closing date: September 7th, 2025 more

GENERAL OBJECTIVE 


The Tembo Program Manager will work within the Tembo team and will report hierarchically and functionally to the Deputy Head of Tembo.


This position will play a key role in the following areas: 


Plans, coordinates and ensure the effective delivery of various projects and initiatives ensuring their alignment with Tembo Business Case (2025) and Tembo Strategic... Plan (2026-2028), identifying key dependencies between different areas and activities. 
Supervises the team of technical coordinators and the consultancies and external providers involved in the different projects and initiatives.
Follows-up and reports on the progress of each project with the different MSF partners involved to ensure enhanced and effective collaboration. 


For this, the Program Manager will collaborate with all Tembo team members (composed by a diverse group of managers and technical experts) but also with Tembo key stakeholders & partners across the MSF movement. S/he will also participate in transversal efforts and sharing responsibility for strategic stakeholder engagement dossiers.

KEY RESPONSIBILITIES

Planning, coordination & delivery of projects


Oversee all aspects of assigned projects: set deadlines, assign responsibilities, and monitor and summarize progress of the project; prepare reports for upper management and external partners regarding the project's status.
Provide an overview of all projects’ activities under his/her responsibility and oversee their effective and consistent planning, coordination & implementation.
Manages technology providers including development of strategic partnerships, negotiation of contracts, monitoring service delivery, and addressing performance issues in collaboration with Tembo IT.
Use data analytics to assess risks, opportunities, sustainability, financial and long-term impacts of projects & initiatives on the organization, to determine viability of projects and provide input Tembo strategy. Ensure the correct transition of projects to regular service operations (when applicable), meeting defined requirements and needs and ensuring proper documentation.


Team Leadership and Process Oversight


Lead and supervise Tembo’s technical coordinators, consultants, and external providers, ensuring alignment with HR standards and performance expectations.
Support team members’ professional development and foster a collaborative and cross-functional working environment.
Establish and promote standard project management processes, methodologies, and best practices across the team.
Stay informed on trends, innovations, and strategic developments in digital learning ecosystems, project management, and cross-OC collaboration.
Serve as a resource to the team and wider stakeholders for effective program implementation and coordination.


Engagement & collaboration with Tembo team & MSF partners


Collaborates with Tembo Management Team (MT) & external partners in the management of the projects monitoring progress and ensuring alignment with strategic objectives, leading efforts when needed in terms of implementation and/or operationalization.
Support Tembo team members by providing & promoting effective project management methodologies, encouraging cross-departments collaboration and advising project leads in their implementation.
Support the Tembo MT in designing appropriate reporting processes to allow adequate monitoring & evaluation of projects according to Tembo Business Case, Tembo Strategic Plan  & partners’ needs.
Ensure that proper engagement with stakeholders is in place and at the core of all projects and initiatives.
Identify critical gaps, conduct analyses, and identify strategic opportunities with Tembo team, through a participatory approach (workshops, interviews, etc).
Engage with Tembo’s stakeholders and other corresponding platforms & forum to prioritize strategic directions. 
Create opportunities for improvement within the Tembo framework. Keep attentive to new opportunities of collaboration or innovation with MSF partners.


SELECTION CRITERIA


Minimum of 4 years of experience in management of complex projects involving diverse teams & multiple stakeholders.
University degree in a relevant field (Project Management, Business Administration, Digital Learning & Development, Engineering, etc.), OR equivalent work experience.
Previous experience in the international humanitarian sector and/or with MSF (including field experience) is a strong asset. 
Excellent negotiation, conflict management and problem-solving skills. 
Excellent organizational, analytical and planning skills. 
Demonstrated communication and facilitation skills, including in multicultural settings.
Experience in coaching & developing staff in project management methodologies & best practices. 
Relevant experience in managing complex groups of stakeholders & strong networking skills.
Experience in organizational and change management is an advantage.
Fluency in English is required. Fluency in Spanish and/or French and/or Arabic is highly desirable. 
Solid digital skills (Word, Excel, PPT, Power BI, Mural etc…).


Closing date: September 7th, 2025 more

Main Propose

Planning, coordinating and monitoring all logistics related activities in the project or capital and providing support to medical assistance activities, according to MSF protocols and standards in order to ensure an optimal running of the project

Accountabilities


Assisting the Project Coordinator or Deputy Logistics Coordinator in the definition and follow-up of logistics... activities in the project or capital, in conjunction with other medical project managers in order to identify and give a response to the needs of the targeted population
Ensuring and monitoring the implementation of logistics/technical activities in the project / capital including the following:
Logistics: (construction, transport of goods and staff, communications, water and sanitation, vehicles and engines, equipment/installation and infrastructures, communications, installation and maintenance of functional office space(s) and lodging facilities for international staff in adequate living conditions)
WHS: implementation of water, health and sanitation activities
Supply: implementation and maintenance of an appropriate supply chain for the project
Implementing all administrative related activities linked to logistics (orders, insurances, vehicle contracts, etc.).
Participating in the planning and implementation, together with the Deputy Logistics Coordinator, the Project Coordinator and the HR Coordinator, the HR associated processes (recruitment, training, briefing/debriefing, evaluation, detection of potential, development and communication) of the logistics staff in the project / capital in order to ensure both the sizing and the amount of knowledge required to correctly perform all logistics activities.
Ensuring technical reference for all logistics/technical issues in the project and providing coaching to logistics staff under his/her responsibility. Ensuring all staff in the Project is properly briefed about use of communication tools (handsets, HF/VHF, etc.).
Defining and monitoring technical aspects of the project risk reduction policy, transport, communication, protection, identification and preparation of the technical aspects of the project security policy and guidelines, evacuation plan and contingency plan, performing day-to day monitoring of the application of security rules and reporting to the Project Coordinator any problem that may arise. For this purpose, the Project Logistics Manager will have to create an appropriate environment to facilitate security exchange of information.
Participating in monthly reports according to guidelines


Requirements

Education


Degree/Diploma in Logistics/Supply/Watsan/Engineering/Electricity or related areas


Experience


Essential at least Minimum two years of working experience in logistics management related activities.
Desirable previous experience with MSF or other NGOs, and working experience in developing countries


Languages


English Essential & Swahili desirable


Knowledge


Computer literacy more

Main purpose

Organizing and ensuring medical consultations to the target population providing treatment to patients within the scope of his/her medical competencies and referring them when appropriate, according to MSF protocols, procedures and the universal hygiene standards in order to guarantee quality and efficiency of the service provided.

Accountabilities


Ensuring the... implementation and standardization of MSF clinical policies, tools, and hygiene protocols in order to minimize clinical risks and to guarantee the quality of patient care management. Promoting and maintaining confidentiality regarding all patient cases and records
Implementing diagnosis, prescription and prevention procedures that fall under the scope of his/her competencies applying medical knowledge, asking appropriate questions to patients and following protocols in force as well as using laboratory services when necessary, in order to ensure a correct implementation of the medical treatments and to refer patients when appropriate.
Participating in the planning and supervision, in close coordination with other supervisors, the HR processes (sizing, staff shifts, recruitment, training, evaluation, development and communication) of the team in order to ensure both the sizing and the amount of knowledge required, improve people triage capabilities, their motivation and commitment and their active participation in teaching the targeted population on therapeutic and preventive protocols.
Ensuring that all staff using medical devices are qualified and trained. Ensuring cleaning and minor maintenance tasks are performed according to the protocols. Reporting any malfunction to the project biomedical service.
In cases of emergency, carrying out first aid care and treatment according to protocols in order to reduce mortality rates.
Recording in the individual patient’s card and registration books, all performed medical activities (drugs prescribed, lab results, vaccination status, epidemiological activity, doses, etc.) keeping data traceability in order to ensure patients treatment continuity.
Participating in data collection and reporting when required.
Knowing and implementing Patient Therapeutic Education (PTE), i.e. keeping contact with all patients, providing them information regarding their health state and responding to their questions.
Knowing and promoting the proper application of Post Exposure Prophylaxis (PEP) Kit and Sexually Gender Based Violence (SGBV) protocol.


Requirements

Education 


Essential Clinical officer diploma


Experience 


Desirable previous clinical supervision experience of at least one year.


Languages 


Proficiency in English and Kiswahili. Somali language knowledge would be an asset.


Knowledge 


Desirable computer literacy


Competencies


Results and Quality Orientation L2
Teamwork and Cooperation L2
Behavioural Flexibility L2
Commitment to MSF Principles L2
Stress Management L3 more

Rationale/Objective for Position

The Administration and Travel Officer is responsible for coordinating the MSF EA office and intersection cross administration and travel tasks and ensuring effective and efficient administrative services for all areas related to staff movement and transit management at the Eastern Africa Office. This position will be hierarchically and functionally accountable... to the Administration & Travel Team Lead.

Tasks & Responsibilities

Tasks & Responsibilities

Administrative processes & support


In collaboration and support from the Administration and travel unit lead, initiate and draft a travel and movement policy and ensure implementation on the same.
Serve as the focal point for all travel and movement-related matters for the Eastern Africa Office staff regarding non-Kenyan staff administration, providing support on visa processing and administrative procedures for staff deploying to the field.
Ensure proactive, effective communication and good collaborations with the Regional Protocol office (RPO).
Ensure accurate and updated information for travel through the EAS travel tool, or local external service providers. Link with the MSF Sections and OC travel focal points for specific travel requirements.
Initiate the processing and follow up of Work Permit/Passes/Cards for all Non- Kenyan employees based in EA office.
Provide administrative support for any medical interventions in Nairobi and the region with the support of the staff Health care officer and other colleagues involved.
In close coordination with the Admin & Travel Assistant, actively and timely preparation, and updating of weekly and monthly reports for the Travel Unit, ensuring that all travel related activities, movements, and key data are consistently tracked and well-documented.
Respond to teams regarding potential incidences, validity of travel fares, business trips in collaboration with the travel agent.
Review of local accommodation and hotel requirements with the support of the Finance/facilities to ensure specification of administrative needs are considered.
Ensure clear communication regarding administrative requirements for travel (visas,) and together with Staff Health officer, vaccines and check up
Coordinate preparation of administrative documents for work permit and follow up with the protocol/regional representative’s office.
Provide support in organizing trainings and events, including preparing administrative documents such as employer introduction letters required by embassies, and ensuring the Training Calendar is updated promptly.
Create a network with embassies or visa application centers (as and when) that we mostly deal with and establish an updated contact list for the same.
Support the proximity management initiatives by providing punctual information on Kenyan/other staff movements to facilitate meetings/briefings/debriefings and follow up in collaboration with the career management.


Management and Organization of Travel Movements for all staff based at the EA

Office and Field staff.


Coordinate flight bookings and hotels for staff.
Provide support and information regarding visas to the respective employees.
Prepare and send travel documents.
Coordinate proper filing of non-Kenyan documents for / work permit/passes/cards.
Maintain and manage accurate data and information relate to all movements/travels.
Authorize travel expenses such as per-diem forms for EA staff and visitors and flights


Other Responsibilities


Plan, direct, supervise, and coordinate work activities of the Administration and Travel Assistant.
Assist in the organization of team events, meetings, and activities.
Support the Field HR in communication, administrative requirements for travel (vaccination/health checks/briefings/other) and contact with Field staff recruited and managed by the office.
Provide input during review/update of HR/Admin policies & procedures and disseminate relevant information to all staff where needed.
Prepare handover documents and reports for follow up during absence.
Ensure administrative work plans are updated and followed through regularly with the supervisor.


Qualifications

Education


A bachelor’s degree in human resource, Administration, Tourism, or an equivalent qualification from a recognized institution.
Knowledge of MS Office Tools (PPT, Excel).
Fluency in English is required, and knowledge of French and a third language is an added advantage.


Experience


Mandatory minimum two (2) years’ experience in a similar role in MSF. Additional experience in other humanitarian NGOs is a plus.
Experience in travel agency, airline, coordination of events, visas, and work permit management.


Competencies

Technical Competencies


Excellent IT Skills
Web/internet navigation skills.


Behavioral/General Competencies


Commitment to MSF’s Principles
Cross-cultural Awareness
Strategic Vision
Results and Quality Orientation
Service Orientation
Planning and Organizing
Initiative and Innovation
High level of flexibility.
Strong communication skills. more

Rationale/Objective for Position

The IT Officer is responsible for providing technical assistance to the staff and deploying and maintaining all internal IT services for the organization. The job holder supports

both traditional infrastructure and modern cloud-based platforms. This includes providing frontline support, maintaining user productivity tools, and ensuring compliance and security... across devices and systems. This position will be hierarchically and functionally accountable to IT Infrastructure and Operations Specialist

Tasks & Responsibilities

Technical and Operational Responsibilities


Provide technical assistance for hardware and software issues reported by end users.
Set up and manage user accounts and subscriptions for Office 365, as well as configure SharePoint document libraries and permissions.
Deploy and support Windows OS, business applications and hardware including laptops, mobile devices and peripherals.
Troubleshoot internet connectivity issues.
Deploy and maintain all internal IT services for MSF EA, conference room equipment, printers, and Wi-Fi access points.
Install, troubleshoot, and repair computers, printers/copiers, mobile devices, and other equipment.
Configure appropriate equipment and system access for employee onboarding and provide ongoing technology-related support and education.
Administer backup, restore, and recovery support for MSF EA data.
Enforce and maintain IT security policies and procedures to protect systems and data.
Support the creation and maintenance of a disaster recovery plan for the organization.
Proactively identify technology and end-user risks/concerns and implement strategic solutions and controls in a timely manner.
Communicate effectively with other departments and stakeholders to achieve common goals.
Work collaboratively with other IT staff and stakeholders to identify and address IT infrastructure-related issues and challenges.
Lead assigned projects and offer effective support to the implementation of MSF EA IT strategic objectives.
Collaborate with other IT staff to identify recurring problems and recommend improvements.
Provide regular reports and updates to management and make recommendations for improvement or change as needed.
Coordinate with IT support counterparts in other MSF offices to deliver a seamless support experience for hosted staff. This includes understanding their technologies, escalation paths, and interoperability requirements, and offering practical feedback or recommendations to the supervisor as needed.
Manage and secure user identities across cloud and on-prem environments, including Entra ID (Azure AD), Active Directory, and identity synchronization tools.
Implement and maintain identity access controls, such as MFA, conditional access, SSO, and RBAC, ensuring compliance with organizational security policies.
Automate identity lifecycle processes (onboarding, role changes, offboarding) to improve accuracy and efficiency while minimizing manual interventions.
Collaborate on IAM architecture and integration projects, including federated identity, cross-tenant access, and third-party tool adoption to support secure digital access across systems.
Champion modern workplace technologies and practices to enhance productivity and collaboration.
Drive the adoption of cloud-based solutions and tools that support remote and hybrid working environments.
Implement and support tools such as Microsoft Teams for communication and collaboration.
Support Microsoft 365 and SharePoint environments, ensuring optimal performance and user adoption.


Other Responsibilities


Integrate EDI & Safeguarding aspects in area of work responsibility, including policies and practices.
Recognize, respond, and document any form of abuse or inappropriate behavior and alert the safeguarding unit of any suspected potential abuse.
Proactively participate in the individual performance management process including objective setting, performance monitoring and performance evaluation.
Recognize and reinforce strong performance in supervisees; identify and encourage improvement where needed; and ensure quality and timely performance management process is carried out for supervisees.


Qualifications

Education


A bachelor’s degree in computer science, Information Technology or an equivalent qualification from a recognized institution.
Relevant certifications in ITIL, Microsoft 365, Azure Solutions, Modern Desktop,Endpoint Management, Identity & Access Management, Security or Compliance.
Good understanding of networking concepts, protocols, and services, including VPNs, DNS, DHCP, and firewalls.
Strong understanding and practical experience with implementing MFA, conditional access, SSO, RBAC, and user provisioning across Microsoft 365 and other SaaS applications.
In-depth knowledge of the use of PowerShell and Power Automate.


Experience


At least three (3) years of experience in an IT support related role, with experience in network/internet, physical and virtual server infrastructure, access control systems, video conferencing equipment, and IT security.
Experience with Microsoft 365 administration, Windows OS, Intune and Hybrid AD setup.
Experience providing training and knowledge transfer on collaboration tools such Microsoft 365.
Experience with endpoint management technologies including Windows Autopilot,Apple Business Manager, and Android Enterprise.
Experience managing and supervising junior staff.
Experience with project management software and tools.
Experience with ITIL or other IT service management frameworks is a plus.
Experience in Solar Winds, or any other ITSM software is a plus.


Competencies

Technical Competencies


Strong technical skills and knowledge of IT infrastructure and support best practices.
Troubleshooting skills.
Information security skills.


Behavioral/General Competencies


Excellent communication, collaboration, and project management skills.
Ability to work well independently and as part of a team.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Ability to communicate and problem-solve effectively across diverse cultures withsensitivity.
Commitment to MSF’s Principles
Cross-cultural Awareness
Strategic Vision more