• MTN
  • South Africa, Gauteng
Responsibilities

Mission/ Core purpose of the Job


The Senior Manager Next Generation BSS role is a member of MTN Group Technology IT Strategy and Architecture team, to lead the transformation of our charging and billing systems through the integration of AI and Generative AI technologies. This role combines deep telecommunications BSS expertise with cutting-edge AI capabilities to create... next-generation revenue management solutions across MTN
The team are focused on driving the digitization and innovation strategy across MTN’s markets through technology leadership and collaboration with the relevant stakeholders to enable new growth engines, achieve operational excellence, deliver superior customer experience and unlock value through TCO reduction as part of the PACE strategy. The role will focus on driving the design and delivery of  creating cutting edge AI solutions for Next Generation BSS/OSS  technology domains through AI journeys, processes, models and KPIs.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Senior Manager Next Generation BSS  role will have the following responsibilities: 


Lead and  co-create cross functionally with other BUs (e.g. CBU, Digital, EBU), MTN platform businesses (e.g. Fintech) and other stakeholders and execute their AI journey.  Design AI-first businesses.  
Conceptualise and design full stack AI enabled BSS solutions - AI infrastructure and tools / environment selection, AI/ML model development and deployment, AI applications.  AI Architecture, Business Architecture, Customer Insight & Segmentation, Data Mining, Optimization, Big Data Technologies.
Strategic consulting, implementation, and support for our operating companies,  advising and solutioning for AI enabled BSS at scale – 
Guide development teams in implementing AI/ML models within BSS workflows
Establish best practices for AI model governance and billing accuracy
Collaborate with data scientists to optimize AI models for billing use cases
Lead proof-of-concept initiatives for emerging AI technologies in BSS
Strategic thinking, in-depth understanding of business drivers, deep knowledge of legacy & emerging technologies.  AI specific BSS strategy development - “as is” and “to be” scenarios, followed by gap analysis, options development, and technology/execution roadmap.
Facilitate Collaborations and Partnerships -  Collaborate with strategic partners and organisations in bringing industry consortium solutions together. Innovation through partnering, an eco-systems approach.
Define Next Gen AI BSS value realization framework; Track and report key impact metrics across user cases in different domains to stakeholders
Establish community of practice within MTN. Drive roadshows to increase awareness
Ensure governance model and processes adopted in Opco(s) is in alignment to the established reference standards; conduct reviews, identify issues, and determine root cause, and improve processes to prevent recurring issues
Ability to network across new areas and build strong and trusted business relationships


Deliverables


Next GenBSS AI Reference architecture and framework
Next Gen BSS AI Value Realization Framework
Quarterly roadmap for AI/ML feature implementation across OpCos 
Monthly AI/GenAI model performance reports in collaboration with the BSS strategic partners 
Drive the AI Community of Practice through dedicated IT Circle ( tribes, squads) to drive AI products
AI adoption business case framework and Business cases for scenarios related to products and services enabled by AI/GenAI at the core, AI enabled High Volume Journeys ; collaboration on network optimization use cases 
AI standards, policies, guidelines alignment for Next GenBSS
AI governance framework for billing operations
AI emerging trends in the BSS domain with a 3 year roadmap
Conceptualize and Ideate future AI solutions in the BSS domain through Proof of Concepts with strategic partners  


Qualifications

Education:


Minimum 4-year relevant Academic Degree with Honours (B Eng / BSc Degree Preferred)
MBA / Masters advantageous
English (French and/or Arabic advantageous)
Relevant certification/accreditation/membership with professional body as required for role (e.g. AWS Certified ML  Speciality, AI 900 – Microsoft Azure AI fundamentals, AI -102 Designing and implementing a Azure AI solution)


Experience:


Manager track record of 5 years or more.
Minimum of 10 years’ of overall experience in IT with proficiency in computer languages associated with different components in the AI solution life-cycle: data collection, data manipulation, feature extraction, model creation, solution architecture, development and operationalization of the solution (e.g. Linux; Docker; Python,  SQLAlchemy; Java; JavaScript: Angular)
8+ years of experience in BSS/OSS architecture, with focus on charging and billing systems
Strong understanding of modern charging systems (online charging, convergent charging) E/// BSS portfolio, Huawei BSS portfolio
Minimum of 5 years’ experience building and optimizing AI based solutions (using appropriate  tools and libraries, e.g. Tensorflow, Keras, scikit learn, Prophet, RAPIDs (NVIDIA), Pandas, matplotlib) within a cloud native paradigm 
Minimum 2 years’ experience in creating and serving AI Cloud solutions for different data modalities (e.g. image, machine telemetry, time-series, text, structured data) and GenAI LLM enabled solutions in the customer experience space
Minimum 2 years’ experience engaging and working with eco-system partners and vendors in the AI and automation fields
Hands on experience working on AWS, Azure, Google Cloud building AI, Machine Learning systems. Ability to review code and designs.
Proficiency in Infrastructure as a Service, Platform as a Service and related concepts on the public cloud.
Demonstrated specialised technical and strategic leadership through customer engagements, deliverables, and presentation of AI solutions.
Appropriate certification in AI/ML fundamentals and engineering technologies ( e.g. Azure, AWS or GCP AI certifications)
Experience in working across diverse cultures and geographies is advantageous
Strong communication skills, including the ability to communicate complex messages and ideas and influence decision-makers
Excellent presentation skills and experience in public speaking
 more
  • Roodepoort
  • MTN
  • South Africa, Gauteng
Responsibilities

Key Performance Areas: 


Proactively manage the assigned Exec’s diary, and seamlessly plan his/her itinerary, schedule and meetings.
Liaise with Finance Expenditure to ensure payments to third party suppliers in relation to expenses of the Exec’s office.
Manage the day-to-day administration of the assigned exec’s office and diary.
Develop and maintain an efficient... documentation and filing (electronic and hard) process.
Write minutes of meetings and produce memos of such for review.
Tactfully manage sensitive matters and information regarding peculiar issues within the department.
Cross-examine documents for Exec’s review to ensure quality control and compliance to MTN policies. 
Handle assigned Exec’s internal and external designated correspondence.
Collate monthly activity reports from the different units within the assigned department for the exec’s review.
Processes all requisitions for the Exec’s office.
Performs quality control checks on Exec’s presentations, to ensure proper formatting and elimination of errors.
Respond to customer queries and requests on non-technical issues and escalate to the Exec when necessary.
Coordinate the organization of social events connected to the Exec’s office. This includes preparing cost estimates, managing the budgets and coordinating all activities for the success of the programme.
Make efficient travel arrangements for the Exec’s office.


Supervisory / Leadership / Managerial Complexity:


Efficient self-supervision to ensure smooth running of the office.


Qualifications

Education:


Matric
A good first degree preferably in Secretarial Administration


Experience:


At three years’ experience in an administrative capacity in a reputable company.
Experience in administrative support for a top management personnel of a reputable company, with local and international operations.
 more
  • Administration
  • Secretarial
What the MTN Global Graduate Programme can do for you?

MTN’s Global Graduate Development Programme seeks to source, develop, and accelerate top graduates from across MTN’s footprint in Africa and the Middle East. The programme offers a privileged experience that fast-tracks talented individuals into critical roles at MTN. The MTN Graduate Development Programme combines both formal development... through the MTN Academy, as well as on-the-job development through full employment and placement into a strategically aligned role. The formal component includes modules at MTN’s 3 regional learning centres, located in Southern, Northern and Western Africa.

These will include blended learning experiences such as metaphoric immersive experiences, multiple digital and media channels, and connection to social media platforms. On-the-job development will take place locally where graduates are employed in MTN’s operating companies, and through job rotation. This will include in-role experience, varied interactions with the executive committees, mentoring, and coaching. The MTN Graduate Development Programme offers top graduates a bespoke development and significant employment experience in a company that has and continues to shape this continent.

Requirements:


Must have graduated with a minimum grade of Second Class Upper Division (2:1) or HND Upper Credit no earlier than 2022.
Must have completed National Youth Service Corps (NYSC) in September 2024 with a valid certificate
Must be fluent in English Language
Must have a valid international passport


Skills:


Partnership & Business Development skills
Digital Marketing skills
Strong numerate and analytical skills
Technology security
Excellent Written and Verbal communication skills
Excellent Research abilities
Ability to keep up with current developments and trends (e.g. technological, economic etc.)
Excellent relationship-building and teamwork capabilities
Intermediate proficiency level in Microsoft suite applications
 more
  • Graduate Jobs
  • MTN
  • Nigeria, Lagos
Reports To: Manager Technology Audit

Division: Internal Audit & Forensic Services

Mission:

Manage or conduct Technology, IT Security and Network Audit projects and consulting services relating to governance and risk identification for both MTN management and staff in order to review the goals, objectives and impact of a variety of economic, financial, operational and managerial programs... in conformance with company policy and procedures, Group Internal Audit methodologies and IIA standards of professional practice.

Description:


Create a holistic picture of each project to provide context for the findings, and implement procedures as required to perform Technology, Security, and Networks audits
Manage expertise and resource planning and requirements for Technology, Security and Networks Audit assignments, special assignments, and management requests
Manage the audit assignments’ progress and escalate any roadblocks to completion to the Senior Manager for intervention and resolution
Ensure that IA methodology as prescribed by Group Internal Audit is strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documenting Technology, Security and Networks processes and procedures
Oversee and manage the work of the audit staff in conducting interviews, reviewing documents, developing and administering audit surveys, composing summary memos, and preparing working papers or audit operations
Implement the audit program, recognise control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit
Review the audit programs to ensure the appropriate testing mechanisms
Review and manage the work of the audit staff in identification, development, and documentation of audit issues and recommendations for improvement, as guided by Senior Manager Technology, Security and Networks
Develop recommendations for bringing programs and operations into compliance with goals and objectives and write up reports to document findings
Communicate the results, findings and recommendations of audit projects through written reports and face-to-face presentations on a timely basis to the Senior Manager: Financial and Operational Audit
Ensure that the audit is carried out on the eGRC system in line with process and methodology as mandated by the Group Internal Audit and Forensics function
Follow up on the implementation of audit recommendations in a timely manner
Perform control adequacy and effectiveness reviews of business processes
Interact with staff, Audit Managers, General Managers, BRM consultants, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the Technology, Security and Networks Audit function
Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics
Support the Senior Manager: Technology, Security and Networks in coordinating with the External Auditors where needed and facilitate their fieldwork within MTN
Report on an ad-hoc basis on specific projects as and when necessary
Oversee and coordinate all technical activities, the activities of direct reports and ensure all transaction and administrative documentation is recorded and available for business use.
Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.  


Education:


First degree in a numerate discipline (Preferably BSc Electrical/ Electronics, Computer Engineering, Telecommunications, or Computer Science with strong predilection for engineering; or in any Systems oriented discipline)
Fluent in English
MSc or MBA in relevant field will be an added advantage


Certification:


Certifications related to Auditing - Certified Information Systems Auditor (CISA) is required
Certifications related to Cloud, Cyber or Technology Operations, such as Cloud provider certifications, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM)
COBIT, CRISC, ISO 27001 LA, ITIL will be an added advantage


Experience:

3-7 years’ experience which includes;


Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
Experience working in a large organization
Experience in internal audit function (with focus on Systems Audit) in a Systems/ IT/ Telecomm environment
Worked across diverse cultures and geographies advantageous
Knowledge of IT audit management 
Project management
Knowledge of data science and analytics is vital
Information technology experience such as operations, software delivery, access management, microservices, cloud infrastructure, Artificial intelligence etc
Information security experience such as application security, network security, cybersecurity, data protection etc
Knowledge of technical infrastructure, operating systems, networks, databases, GSM networks, firewalls and systems
Understanding of commonly used internal control frameworks, including COBIT, ISO 27001, ISO 20000, ISO 22301, NIST Cybersecurity Framework, ITIL, etc
 more
  • Ikoyi
  • MTN
  • Nigeria, Rivers
Mission: 


Manage assigned teams in the operation and maintenance of all mechanical and electrical systems at all MTNN installations (switch/data centers and office buildings) and provide support for BTS sites on power infrastructure.


Description:


Compile, approve, and manage the assigned budget for the project, ensuring projects are completed on time within budget and to... specifications.
Work with stakeholders and the project team to develop cost-effective and value-adding solutions for each project.
Plan resources for assigned projects, defining responsibilities and scope of work for each team member.
Conduct a post-implementation review and documentation and follow up on outstanding items.
Manage the documentation process, ensuring completeness and easy referral to project documents.
Compile risk and issue matrices, assist with the analysis process, and resolve issues escalated by internal customers.
Manage the change process and communicate the progress of the projects to relevant project stakeholders.
Compile the initial project plan with input from all the relevant resources, confirming the plan with stakeholders.
Obtain approval and update the project plan with changes, conducting regular update meetings with the project manager and stakeholders.
Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regularly reviewing their training needs.
Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
Identify the training requirements of team members, develop program to address knowledge gaps, and enrich the knowledge repository within the department.


Education:


First degree in Elect/Elect, Computer Sc./Engineering or Project Management
Formal Project Management certification or training would be an advantage.
Fluent in English


Experience:

6–13 years’ experience, which includes:


Experience working in a medium organization.
Experience in a Radio and Microwave Projects delivery
Experience in operations or planning background in telecommunications.
Project Management certification experience
High Proficiency in Excel and PowerPoint Usage
 more
  • Port Harcourt
  • MTN
  • Nigeria, Lagos
Reports To: Manager Public Relations & Protocol

Division: Corporate Services

Mission


To manage the media relations program for MTNN and serve as first line interface between MTNN and key stakeholders in local print and electronic media.


Description


Advice, proactively consult, and assist management in the development and implementation of key messages and media relations’... strategies.
Deploy all aspects of MTNN’s nationwide media relations’ strategy, including handling media queries, media interviews and press conferences.
Interact with MTNN Senior Management on broad media relations issues, either as delegated or in the absence of the Public Relations & Protocol Manager.
Analyze and evaluate the outcome of media relations programs and recommend interventions for enhancing the effectiveness of media interactions as required.
Coordinate all the protocol processes for the beneficiaries of MTNF medical intervention project.
Develop and maintain positive relationship with local media representatives on behalf of MTNN.
Maintain effective working relationship with media representatives to enhance the overall presence and perceived relevance of MTNN Corporate Affairs in the media space.
Coordinate end-to-end protocol services to stakeholders invited to attend MTN high-end events in any part of the country.
Coordinate timely preparation of all travel manifests for both local and international trips for the approved travelling stakeholders


Education:


First degree in any relevant discipline 
Fluent in English


Experience:

3 - 7 years’ experience including:


Experience in media/media management and public relations in a medium-sized company or multinational
Experience in Protocol management services
 more
  • Ikoyi
  • MTN
  • South Africa, Gauteng
Responsibilities

Staff Leadership and Management


Able  to work in a team
Responsible for self-learning and development with guidance from Manager
Ensure an ‘MTN centric’ and a partnership approach to develop strong
Relationships with other working groups
Ensure effective communication across the SSH and working groups on an on-going basis


Governance


Participate and... provide inputs in adhoc meetings
Execute day-to-day operations
SSH Operational
Resolve operational issues
Escalate issues and requests as required


General Reconciliations


Perform reconciliation for general ledger accounts for Opcos and SSH
Follow up on reconciling items, while limiting the requirements to process manual journals
Drive the service level agreements for the resolution of outstanding items on reconciliations
Track and manage the processes around performance of reconciliation and ensure all reconciliations are performed within the required month end schedules
Perform month end reconciliations and operational reporting such as vendor balance reconciliation and AP sub-ledger review


Reconciliation  Administration


Receive local and foreign supplier statements into SSH
Based on a monthly selection of suppliers, use sub-ledger reports to reconcile the accounting system to the closing balance on the supplier’s statement and provide valid reasons for reconciling items
Ensure that a current/provisional statement or open item listing, is received on time in order to accrue for invoices that have not yet been received and reconcile to the Accounts Payable Trial Balance (APTB) before the next payment due date
Initiate queries on long outstanding reconciling items and escalate. .
Do housekeeping on APTB and resolve all items that do not appear on the supplier statement
Ensure adherence to departmental cut-off dates, in support of General Ledger month end deadlines
Monitor supplier reconciliations to ensure the status and escalation on outstanding invoice queries are resolved.


Review and Audit Management


Help with the generation of reporting files to be presented to the Opcos/SSH for review
Manage the queries and request resulting out of the review processes and provide the information that is requested by the business
Help with the preparation of audit and tax schedules for the Opcos
Obtain and collate audit evidence that is required from both internal and external auditors


Qualifications

Education


Diploma in Commerce and/or equivalent


Experience


1-2 years relevant experience
Accounts payable
Administration
Customer management
 more
  • Roodepoort
  • MTN
  • South Africa, Gauteng
Responsibilities

The SM: Group R&C Region, Partner and Trade Compliance will work towards the following objectives, as further directed by management:


Provide Group R&C 2nd line assurance on certain MTN Group subsidiaries, as directed, currently GSSC entities and MTN (Dubai) Ltd.
Provide Group R&C 2nd line assurance on separation and other mega-projects as directed by... management.
 Provide input to and take lead in parts of the design, implementation, and embedment of a MTN Group wide, adequate and effective Partner and Trade Compliance framework for second line assurance of MTN compliance in the Subject Areas.
Contribute to, support and manage the PTC function as a Center of Excellence and Advisory office in all Subject Areas where Group Policy is owned by Risk and Compliance.
Provide input into development of and maintenance of relevant and effective MTN policies in Risk & Compliance owned Subject Areas, such as the existing Group Sanctions and Export Control Policy.
Provide input into the creation and updates of MTN policies in Subject Areas not owned by R&C.
Create and maintain Compliance Universe in the Subject Areas, i.e. risk-based mapping the Subject Area external requirements on MTN arising from applicable laws, regulations, MTN commitments made to key Business Partners. 
Design and execute monitoring and testing against the Compliance Universe.
Identify potential areas of non-compliance, compliance vulnerability and risk in the Subject Areas, along with corrective and risk mitigating measures. 
Assist in augmenting an effective PTC training and awareness program, including appropriate introductory training for new employees as well as ongoing training for all relevant employees.
Create and provide training and awareness sessions on Subject Areas for an audience in MTN Group and MTN Group subsidiaries.
Be instrumental in the operationalization of the Partner and Trade Compliance Framework across MTN Group subsidiaries.
Record and Report on the roll-out and embedment of Partner and Trade Compliance Framework across MTN Group and MTN Group subsidiaries.
Provide input into the creation and updates of Playbooks in the Subject Areas owned by Risk and Compliance.
Manage incoming Business Partner Compliance Questionnaires responses on Subject Areas, collecting input and alignment from non-R&C Policy Owners and collating into formal response to be sent.
Manage the program in requesting Business Partners to respond to MTN Compliance Questionnaires on Subject Areas, ensuring record keeping and frequency of Questionnaires.
Perform assessments of Business Partners’ Compliance Programs in Subject Areas, looking at their adequacy and effectiveness. 
Assist in Sanctions and Export Control assessments of Key Business Areas and Key Projects (Hyperscalers, Cloud based platforms, Hub & Spoke Deliveries, etc).
Assist in Sanctions and Export Control regulation monitoring, Sanctions and Export Control risk analysis and Sanctions screening.


Key Deliverables


Implementation of Partner and Trade Compliance Framework that is adequate and effective
Business Partner Compliance Questionnaires relevant to key Business Partners
Effective handling of incoming Business Partner Questionnaires Subject Area questions 
Subject Area Compliance Universe with risk-based mapping of Subject Area obligations
Monitoring and Testing of Subject Area obligations
Up to date and documented policies and procedures in Subject Areas owned by R&C PTC
Established and operational Partner and Trade Compliance monitoring framework
Increased awareness on Partner and Trade Compliance initiatives and Subject Areas
Mitigation of Subject Area risks through updated processes and procedures
Alignment of internal policies and procedures to industry best practices


Role Dependencies


Active and timely support from GM: Partner and Trade Compliance
Deep understanding of the MTN business strategy 
Understanding of the relevant legal environments 
Timely decision making and reporting 
Alignment of MTN Group and Group Risk and Compliance initiatives
Good communication and collaboration with Group Manco and MTN Group subsidiary representatives 


Qualifications

Education:


Minimum 4-year Academic Degree
Post graduate qualification (MBA/CA/Masters/PhD) will be an advantage
International certification in Risk Management or Compliance will be an advantage
Admitted attorney / advocate / auditor will be an advantage
Fluent in English is a must, and if coupled with French and/or Arabic it is an advantage 


Experience:


Minimum 5 years’ experience or more in areas of specialisation (cf. Subject Areas); with at least 3 years in relevant sector / industry (an understanding of emerging markets is advantageous)
Working in a medium to large international organization 
Working across diverse cultures and geographies (advantageous)
Analytical work with high importance of accuracy 
Work across diverse cultures and geographies
Experience working in a medium to large organization
 more
  • Roodepoort
  • MTN
  • South Africa, Gauteng
Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPAs)


Special Projects: Research, investigate, test and evaluate and implement all technologies, features and processes which will result in improvement of the quality of the network and without compromising it’s profitability. 
Customer Relations: Using people skills while responding to... technical problems experienced by customers and negotiating with land-owners and management companies to acquire new site locations.
Management and supervision of wide range of staff activities and performance.
Communicate key business directives to the team(s) (changes in policy/managerial interventions etc.)
Bears the responsibility to act as a manager and leader in the interests of both management and the team(s) represented.
Capex management on regional site rollout budget.
Managing regional strategy for network rollout.
Identifying sites: planning the growth of the radio network considering general engineering principles, analysis & interpretation of network statistics, knowledge of market requirements & profitability. 
Planning of sites: achieving the most effective design of RF installation which will satisfy all the demands of the market while delivering satisfactory return on investment. This requires the considerations of the cost of installation, market requirements and expected traffic, environmental management legislation and knowledge of the existing radio network. 
Optimisation: improvements to the radio network through technical skills – made possible by detailed knowledge of RF technology features, detailed knowledge of geographical area; understanding of the role of peripheral parties (other departments within MTN and external parties such as Telkom) and the impact of their performance on network quality. Creativity and experience are essential.
Trouble-shooting optimisation: solving network problems through knowledge-sharing, experience in radio network design and operation, detailed knowledge of GSM system design and principles, as well as vendor specific operations.
Special projects: involvement in key technology development projects.


Qualifications

Job Requirements (Education, Experience and Competencies)

Education:


Minimum of 3 year degree/diploma (BSC Electrical/Electronic Engineering)
Fluent in English and language of country preferable


Experience: 


3 Minimum of 5 years’ experience in RF or telecommunications. GSM experience necessary with experience in supervising/managing others.
Experience working in a medium to large organization
 more
  • Johannesburg
  • MTN
  • Ghana, Accra
Job Summary:
• Responsible for conducting detailed business impact analysis, continuity risks assessments and/or risk deep dives, analyses, and monitoring of remediation across all possible internal and external risks and maintaining adaptable Risk Management standards, frameworks and solutions, specifically for Business Continuity and Crisis Management purposes for the business with appropriate... lines of defense.
Job Role
• Implement and manage the BCM programme, methodology and principles for the areas of, Business Continuity and Crisis Management to deal with abnormal or unstable situations that may threaten the OpCo objectives, reputation and/or viability. • Implement the Business Continuity Management and Crisis Management frameworks and policies in alignment for the Group policy and Framework. • Devising a roadmap that delivers increased assurance, effectiveness and efficiency regarding Business Continuity and Crisis Management • Serve as a business risk partner in facilitating and ensuring that business unit(s) take ownership in the identification and management of their divisional business impact assessments (BIAs), BCPs, SPOFs and DRPs to guarantee safeguarding MTN Ghana’s people, processes, and Infrastructure and third-party systems • Retain overall responsibility for the various BCM&CRM policies, including development, review, update and implementation • Develop fit-for-purpose solutions that meet all business requirements and that lead to a best-possible scenario in avoiding disruptions to business, brought on by crises and security breaches • Identify risk mitigation and continuity requirements for new projects and ensure that the requisite policies and standards are developed • Document/update the comprehensive OpCo BCM strategy and facilitate the implementation of all Business Continuity and Crisis Management strategies and verify if they are relevant, appropriate and remain fit-for-purpose in alignment with ISO standards • Facilitate the scheduling or planning of BCP test and Coordinate the BCP testing on an ongoing basis • Drive best practice, continuous improvement and innovation of the BCM programme at the process and procedural level • Implement effective BCM Programme management reporting • Facilitate the development of the Business Continuity / Crisis Management Maturity Model in the organisation • Review and facilitate Business Impact Analyses • Manage the rollout of all BCP off-site tests and validations to pressure-test the efficacy of response times (i.e. from Initiation to production of the Post Test Report), in the instance of a disaster or business disruption • Develop, analyse and prepare specific BCM reports • Facilitate the disaster recovery procedures documentation and/or workflows, in accordance with Business Continuity Management System requirements • Facilitate any updates and/or changes to all BCM documentation • Conduct strategic, functional, process risk assessments and assessment of continuity capabilities within the key Business Continuity / Crisis Management • Identify and assess Business Continuity / Crisis Management risks, including necessary escalations and develop effective business continuity solutions • Manage all Business Continuity and Crisis Management issues and risks, as they become known and report in a timely manner • Participate as a key member in the incident response structure when tasked with managing major incidents for the OpCo • Provide guidance on the implementation of a governance framework for disaster recovery and incident management • Identify, report on and monitor progress against process risks, capabilities and coverage (i.e. responsible for reporting on the state of Business Continuity, Crisis Management), in line with reporting structure covering risk, capability and coverage, as per the OpCo and MTN’s reporting requirements • Prepare and present technical recommendations, guidelines, progress reports and Executive Management level presentations for issues related to disaster recovery, incident management and resilience planning
Context :
• Alignment to the integrated plan • Risk Management (RM) themes • Business Continuity (BCM) and Crisis management (CRM) Themes • Aligned with King IV Corporate Governance. • RM and BCM Frameworks, Methodologies, Policies, Processes and procedures. • Dynamic and highly competitive telecommunication, ICT industry and Mobile Financial Services • Highly regulated environment • Regionalization structure implication • Performance driven environment • Diverse cultural environment • Evolving industry ecosystems • Omnipresent cyber security threats and attacks • New imperatives concerning data privacy and security and building strong digital trust partnerships • Rapid adoption of new routes to innovation and technologies that can destabilise business • Volatile geographical environments to emergencies that threaten the ordinary course of business (Natural Disasters, Socio-Political upheaval, Terrorist Attacks, Health Threats) • Constant dynamic risk challenges that are unique to the OpCo and the region • Mitigating risks, averting disaster and safeguarding security through business intelligence to maximize business impact • Management of demanding customer and supplier expectations • Enhancing MTN reputational position as a leading secure, reliable and safe network and system provider at OpCo level • Exception reporting
Qualification Required & Experience
Education
• A bachelor’s degree in business or accounting or computer sciences or a related field. A relevant professional qualification in risk management would be a plus.
Experience
• 5 years experience in a related field, preferably in IS/Telecoms/Financial Services / Business Continuity / Disaster Recovery / Security Management environment, with at least 3 years supervisory experience in a medium to large organization • Strong project planning and management experience. • Experience in working across diverse cultures and geographies (advantageous) • Understanding of various international risk management and business continuity standards • Understanding of emerging markets is advantageous
Training
• Risk Management/ Business Continuity/Information Security Management/Disaster recovery
Knowledge:
• Enterprise Risk Management Methodology or ISO Risk Management Standard 31000 Process Management and Maturity models • BCM methodologies (ISO 22301 Standard) and reviews include incident & crisis management, emergency preparedness, recovery modes/methods, IS Disaster recovery strategies etc. • Information Security Risk Management • Corporate Governance frameworks e.g. King IV. • Insurance risk knowledge. • Data Analytics • Working knowledge of Industry standards of Enterprise Risk Management (ERM), BCM. E.g. BS 25999/ISO 22301. • Basic IS infrastructure knowledge advantageous • Use of Excel, Power Point, Word • Strong knowledge and understanding of the business processes applicable to a mobile telecommunications operator. • Knowledge of mobile telephony infrastructure and business processes. • Risk trending – including those of Business Continuity • Technical Recovery Planning knowledge and skills • Incident Response and Crisis Liaison knowledge and skills • Project Management
Skills / physical competencies:
• Ability to manage self and be a team player, good conflict management, take and manage accountability • Energy & Drive – Innovative, Takes initiative, result oriented and develops self consistently • Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports • Personal Skills – Trustworthy, integrity and ethical in dealings • Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively • Organisational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization • Strategic Skills – Global thinker, Analytical thinking and Problem solving abilities. • Facilitating skills
Must live the MTN Values of
• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion
General working conditions
• Anywhere/Anytime work/ Ability to manage self/Personal accountability.
Location: Accra

Qualified Applicants should indicate Ref number: MTNR&C-BCP&CM002-2024 as the email subject and ensure that CVs are saved in their names. Qualified Applicants should send their Curriculum Vitae to:

Closing Date: 31 October, 2024
 more
  • Accounting
  • Auditing