Job Summary


The Human Resources Manager will support the HR Director to implement recruitment, employee relations management, staff benefits administration, staff compensation, staff performance management, and training.
The ideal candidate should be someone with at least 6 years experience in Human Resources and at least 2 years Managerial experience, very diligent, detailed, and process... oriented with some understanding of legal and logistics processes.
The candidate should be residing or willing to relocate to North West Nigeria. Excellent communication skills, a learning mindset, and ability to effectively collaborate with outside country persons managing HR systems are essential to succeed in this role.


Organizational and Project Summary


All Babies Are Equal Initiative (the Nigerian arm of US organization, New Incentives) was incorporated by the Corporate Affairs Commission as a Nigerian non-governmental organization (NGO) and its work is focused on demand creation for routine immunization in Nigeria through conditional cash transfer. The organization's goal is to save lives cost effectively by increasing immunization coverage in the North West Nigerian States of operation: Katsina, Zamfara, Sokoto, Jigawa, Kano, Bauchi, Gombe, Kaduna and Kebbi States.
The conditional cash transfer for routine vaccination intervention includes supply side review, awareness creation on immunization and its importance, and cash transfer for immunization visits to the caregiver of eligible infants. Additionally, we engage in community mobilization and collaborate with governmental and other non-governmental organizations. We have over 2400 staff in North West and North East Nigeria.


Job Responsibilities and Tasks

Recruitment (40%)


Develop innovative recruiting strategies and tools that will help attract and retain key talent.
Monitor anticipated staff capacity issues in certain LGAs to start recruitment early
Introduce new recruitment strategies based on needs and requirements.
Review candidate fit and post-training performance.
Manage phone interviews of shortlisted FV candidates through local New Incentives team members.
Conduct LinkedIn headhunting searches for mid- and senior level staff.
Manage online recruitment platform Breezy HR and draft job descriptions; promote job ads on social media.


Employee Relations, Benefits and Compensation Management (30%)


Develop Human Resources policies and objectives for the company regarding employee relations.
Partners with management to communicate Human Resources policies, procedures, programs, and laws.
Ensures employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
Conducts investigations when employee complaints or concerns are brought forth.
Monitors the implementation of a performance improvement process with non-performing employees.
Reviews, guides, and approves management recommendations for employment terminations.
Reviews employee appeals through the company complaint procedure.
Establishes the company wage and salary structure, pay policies, and oversees the variable pay systems within the company including bonuses and raises.
Conducts competitive market research to establish pay practices and pay bands that help to recruit and retain superior staff.
Responsible for all pay practices and systems for effectiveness and cost containment.
Conducts at least one salary survey per year.
With the assistance of the CFO, obtains cost-effective, employee serving benefits; monitors national benefits environment for options and cost savings.
Responsible for the development of benefit orientations and other benefits training.
Enforce Whistleblower policies and ensure staff feel comfortable to bring up issues with HR
Recommends changes in benefits offered, especially new benefits aimed at employeesatisfaction and retention.


Employee Performance Management and Trainings (20%)


Responsible for the implementation of the performance management system that includes performance development plans (PDPs) and employee development programs.
Establishes an in-house employee training system that addresses company training needs including training needs assessment, new employee orientation or onboarding, management development, production cross-training, the measurement of training impact, and training transfer.
Assists managers with the selection and contracting of external training programs and consultants.
Assists with the development of and monitors the spending of the corporate training budget.


Managerial and Others (10%)


Provide technical supervision and guidance to the human resources unit.
Conduct recruitment, training, briefing/debriefing, evaluation, staff's development and internal communication of necessary manpower required for human resources duties.
Identify training needs, train, follow up and coach, carry out periodic evaluation of team members to maximize their capabilities and commitment to organizational goals.
Undertake any other administrative duties, or training and development, appropriate to the grade of the position including support for legal and logistical requests


Education and Work Experience Requirement


MSc, BSc or BA in Business Administration, Social Sciences or its recognized equivalent
Certified member of the Chartered Institute of Personnel Management is a plus
At least 6 - 8 years prior experience working in a Human Resources unit is required
At least 3 - 4 years of Managerial experience is required
3 - 5 years prior experience working for a non-profit, charitable organization, NGO or (I)NGO is a plus


Skills and Competencies Requirement


Preferably a candidate already based in Kano State or willing to relocate to Kano States.
Detail-oriented and diligent professional
Process-oriented with some understanding of legal and logistics processes
Good networks and contacts in North West Nigeria and ability to leverage for recruitment
Good organizational skills, effective time management, ability to meet deadlines, multitask, and prioritize tasks
Sound cultural awareness and ability to work multicultural and multiethnic environment
Proven managerial and / or leadership skills
Ability to deliver high quality work in short periods of time and to work under pressure
Critical thinker and possess problem-solving attitude
Passion to help others and reduce infant mortality
Very good communication and writing skills, English, Hausa and dialects (verbal and written)
Excellent responsiveness to email and phone requests
Proficiency in MS Word, MS Excel, MS Powerpoint, internet browsers, smartphones and ICT in general. The candidate should be willing to use Google Doc, Google Sheet and Google Slides.
Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure more

Job Summary

We are seeking a Monitoring and Learning Officer to support the organization in conducting ongoing program quality assessments on New Incentives field activities.
This position will review program implementation against organizational frameworks, assess protocol adherence, and evaluate stakeholder satisfaction.
The ideal candidate works well independently, has excellent... communication skills, and thinks critically.
Success in this role will require proficiency in planning, organizing, and implementing field visits in a timely and professional manner.
The ability to critically assess program quality and make targeted suggestions for improvement is imperative to success.
Proficiency in Google Workspace (formerly G Suite) is preferred.

Key Duties and Responsibilities

Ensures Program Quality in the Field:

Engages in several weekly field visits to disbursement and other activities
Utilizes framework to assess program quality
Assesses stakeholder and beneficiary satisfaction through qualitative interviews
Document lessons learned and success stories
Generate excellent reports on field activities
Identify critical factors for success and support their translation into program policy.

Administrative and Field Related Roles:

Assesses 2 clinics per day and reports back to the Expansion Coordinator via myday regarding their proficiency in customer service.
Performs an in-depth review of field officers' customer service, incorporated into training and, where relevant, protocol recommendations.
Develop and implement training on customer service and the importance of good treatment of caregivers.
Executes training for managers and field auditors on assessing customer service gaps.
Equips staff with the skills needed to provide behavioral counseling intervention with beneficiaries. Strengthen and encourage interpersonal communication skills between health workers and the ABAE field officers.
Reviews field officers' performance dashboards to ensure a comprehensive understanding of field officers' performance.
Review clinic performance dashboards to ensure a comprehensive understanding of KPIs across all clinics.
Report to the Expansion Coordinator on areas where refresher training is needed for field officers.
Visits clinics at least once a week.
Participates and conducts training sessions during field officers' training.
Carries out any other tasks issued by the Expansion Coordinator.
Manages a system to track beneficiary and non-beneficiary feedback and complaints.

Key Requirements

Education and Work Experience:

B.Sc or equivalent.
2-3 years relevant experience working in MEL
At least 1-year prior experience working for a non-profit, charitable organization, or INGO.
Experience conducting qualitative research.

Skills and Competencies:

Strong communication and interpersonal skills (especially in Hausa)
Excellent budget management skills.
High ethical standards and integrity
Ability to travel extensively
Ability to identify gaps and recommend solutions
Ability to manage multiple priority tasks
Highly proactive with a very strong sense of accountability
Proficiency in MS Word, MS Excel, MS PowerPoint, internet browsers, smartphones, and ICT in general. Using Google Docs, Google Sheets, and AppSheet would be a bonus. more

Job Summary
General Summary:

The Assistant HR Manager is responsible for assisting the HR unit planning, coordinating the expansion recruitment matrix and review of staffing, review Master Expansion Gantt and ensure due dates for expansion are achieved, assist in training and orientation of FOs and non FOs/managers.

Job Responsibilities and Tasks
Team Management

Consistently manage 3–4... HROs in such a way that they can meet the requirements of Employee Recognitions Bonus and Unit Procedures and Status.
Onboarding and Outgoing Checklist
Coordinate updates on onboarding and outgoing checklists in such that no action is pending completion by the responsible persons
Escalate where tasks have been dropped out and provide support to HROs to ensure everything is up-to-date.
Ensure training and orientation of new employees is done appropriately, and identify any gaps and escalate to the expansion team.

Recruitment and Selection Process

Ensure steps in FOs and non FOs staffing timelines are getting completed within due dates.
Arrange to ensure laptops, phones and other tools are ready prior to the starting date of managers and Non FOs.
Ensure due diligence during external and internal recruitment so that no selection criteria is left out before final selection
Assist in coordinating the FOs hiring from interviews to training stages.
Benefits and Compensation Management
Coordinate the HROs to ensure everyone has been enrolled in the insurance policies and that the outgoing staff are removed
Ensure that ABAE employees pension, NHF and other compensation have been remitted into individual accounts in a timely manner by the respective government agency
Support the HRM to escalate any pending statutory deductions and update original receipt in the ‘NHF, ECS, PAYE and Pension Schedules’
Training and Performance Management
Coordinate with the HROs to ensure actions in the training checklist have been completed.
Coordinate FUP with A&FT to plan first transfer and HRCs to complete onboarding processes
Manage Performance Improvement Plan progress for ABAE staff and review performance during PIP Review Period and update outcome.

Administration

Leave Planning and FUP with Leave balances
Updating of ‘Master Expansion Gantt’ on FOs and Other Staffing Recruitment
Review employee sick, compassionate, Maternity/Paternity and Study leave applications on Zoho and ensure the right documents are uploaded.
Review all LiveAgent tickets under HR unit and make sure that SLA ( more