The team you'll be part of

The CNS Cloud & Cognitive business unit supports and operates communication service providers’ (CSP) and enterprise networks. This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains. This team is responsible  for  delivery of all managed services portfolio to our... customers . Support presales team & Customer teams during new opportunities or existing renewals from a solution design perspective inorder to keep the solution and delivery lean in order to position Nokia's offer .
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible. 

What you will learn and contribute to

CCS Market unit Delivery head is a management & leadership role within  Cloud & Cognitive Services Operations.
Leads the Delivery organization for the market unit CEWA ( Central East West Africa ).
As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software  and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors pushing the limits from impossible to possible.

Are you passionate about solving problems?

As part of our team, you would be responsible for delivering the Managed Services contract with full ownership of P&L , actively manage the relationship with  both customer group as well as local opco executive operations management , work as a SPOC towards internal account team and work very closely with the  GDC and CCS global transformation teams for all matters related to managing the Managed services portfolio.
 This leadership role focusses on leading & managing 300+ people spread across  multiple countries
Ensure adherence to all Nokia Information Security policies and guidelines including ISMS (ISO27001 program) by Nokia operations 
Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)

 Your skills and experience

Bachelor in Telecommunications / Computer Science, Information Systems or related field
20+ years of professional experience as  of which 5+ years in senior  level management role  in CSP and/or vendor organizations, with a successful track record.
Prior experience in handling operations as managed services lead or equivalent across multiple countries with customer or telco vendor.
Understanding of telecom market dynamics, customer Operational needs and challenges in telco operations in  MEA/CEWA region.
Successful track record of  customer  executive customer engagement and relationship.
Problem solving and ability to  communicate effectively  
Proven record of leadership and talent development.

  You need to have : 

Managing P&L ownership 
Entrepreneurial mindset to work with constraints 
Flexibility to travel
Excellent team player and motivator
Highly collaborative
Technical understanding

 It would be nice if you also had: 

Customer relations in  MEA or CEWA region
Partner management
 Operational consulting skill more

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. 
We challenge ourselves to create an inclusive way of working where... we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).
As Radio Access Networks Product Solution Manager, you will join our open, fearless, and empowered team. Your main objective would be to make offers, win and execute contracts. Drive and influence customer strategy in alignment with Nokia roadmaps.  Maximizing the financial performance and ensuring the best TCO for products and services. Develop capability as experts within the respective domains specialised in products for 2G,3G,4G and 5G technologies for Enterprise Solutions.

What you will learn and contribute to
Are you passionate about Service and Radio Access Network solutions?
As part of our team, you will:

Provide best in class Pre-Sales support drawing on global expertise in Products to the Sales and Business Market Units.
In time submission of technical annexes to the offers, coordinating efforts across all stakeholders.
Technical leadership to drive and influence customer strategy in alignment with Nokia roadmaps.
Feedback on portfolio demand and roadmap alignment to customers’ needs.
Participation in account planning and sales pipeline development. Leads the creation and development of end-to-end solutions, optimizing the use of Nokia's multi-BG and BL portfolios to achieve the customer vision and requirements. 
Ensures solutions have required features, cost parameters, and acceptance from the customer.
Contains revenue and profitability of the solutions and the proper sales and cost allocations among the respective BGs and BLs.
Ensures the alignment of the end-to-end solution offering with the BG's respective product roadmaps as well as revenue and cost allocations. Feedback on portfolio demand and roadmap alignment to customers’ needs.

Your skills and experience
You have:

Radio Access Technology Understanding and Communication skills.
Problem Solving, Customer Focus and Strategic Mindset. Leadership skills towards functional teams or projects with moderate resource requirements, risk, and complexity.

It would be nice if you also had:

Business Case Creation, Solution selling and Orchestrating skills.
Public Speaking and Influencing Others.
Network Planning and optimization or RF planning background.
Cultivates Innovation. more

What You Will Learn And Contribute To



What about challenging the status quo – are you motivated and passionate to grow our MN SAV business?



As part of our team, you will:

be responsible for high level solution coordination from the start to qualify opportunities (prior to G3) and to pull them through the overall lifecycle together with your Tricorn peers
Coordinate (accountable... for) the timely production of technical solution and contract deliverables with clear description of assumptions: Products / Services / third party’s configurations and technical contract annexes, with Pre-Sales, Customer Delivery Manager and Account Manager (Tricorn)
Ensure Solution Quality with Solution sign-off (SSO) and Optimized Tendering sign-off (OT)
Support customer presentation focused on technical solution and related value proposition
Coordinate PTA (technical) with Customer Delivery Manager and support Tricorn role to hand-over Technical Solution & Architecture and all technical collateral to the relevant people within the related delivery organization

Your Skills And Experience



You have:

The understanding of telecom market dynamics, customer business needs and Mobile Networks technology
Minimum 10 years of total professional experience in the Telecom industry and within the assigned territory
Solid knowledge of Mobile Networks Mobile Access products and Services Portfolio
Proven experience in a solution architecture role (R&D, pre-sales, post-sales…)

It would be nice if you also had:

Strong influencing and technical negotiation skills at CxO level
High situational adaptability
Ability to trust, open collaboration and continuous improvement across different organizations

What We Offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
The Mobile Networks RBC MEA SAV unit is building on a strong, long-lasting foundation of business across Vodacom Group and Safaricom Group which has been achieved throughout the last 27 years based on a collaborative team spirit combined with a strong customer relationship. Join us for an exciting future together.

Nokia is committed to inclusion and is an equal opportunity employer



Nokia has received the following recognitions for its commitment to inclusion & equality:

One of the World’s Most Ethical Companies by Ethisphere
Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark
LGBT+ equality & best place to work by HRC Foundation more

The Nokia – UN Women collaboration is a unique program positioned under the CX organization, focusing on community and leadership projects for women, girls and their social environments. The projects are executed with Nokia volunteers, customers and governments across the Nokia markets. The team works closely with CX Customer Teams, People Talent organization, People Inclusion & Diversity and the... ESG team.
Tertiary Education Requirements
Graduate with any of the following completed tertiary qualification:

BSc Telecom/ Electrics and Electronics Engineering Diploma or Degree
Marketing and Communications Degree
Bachelors Degree in Human Resources Management
Bachelors Degree in Business Management

What you will learn and contribute to
As part of our team, you will:

Learn about ESG and sustainability activities driven in a corporate company and supported by UN Women and further UN entities.

Contribution: You will support

the activities for our flagship initiative ‘Action for leadership’, a cross-organizational women empowerment program with Nokia’s customers and NGOs
community program set-up with local teams and volunteer groups in the different markets where Nokia is operating
governance & reporting activities towards external and internal partners
the creation of best practices of initiatives for scaling opportunities
internal and external communication activities

Your skills and experience
 You have:

Program Management skills
Solid Power Point and presentation skills
Interest in diverse and complex project environments
General knowledge about Inclusion and Diversity
Being able to adapt quickly to new topics and environments and stepping out of comfort zones
Fluent in the English language more

As part of our team, you will:

Be optimizing the network towards achieving and maintaining performance above targets in Quality metrics set out on the SLA’s.
Be an i mportant contributor to development of the overall goals and objectives of the company
Be dedicated to one specific customer and/or Technology.
Be able to do E2E scopes, like driving a project from beginning to end (from Design,... implementation, acceptance, ongoing optimization to maintenance contracts).
Participate and drive Nokia Radio ongoing activities.
Be part of a senior NPO team with experience in Radio NPO activities, where Competence Transfer and team build are the foundations of the team.
Be part of a growing team with great career opportunities.
Have great autonomy to manage your time, work from home and develop yourself in the area that motivate you.

Your Skills And Experience



You have:

Fine tune Radio Parameters for Network Quality Improvement to meet customer set KPI targets
Plan Radio Network Parameters for new sites
Prepare and analyze Radio Network Performance Indicators and Counters Reports
Carry out Technical Site Surveys for various Projects including new sites and expansion sites
Carry out Physical Site Optimization
Carry out Drive Test Activities whenever needed
Coordinate various projects from Radio Network point of view
Perform Site Acceptance for new integrations including new sites and expansion sites
Supervise Drive Test projects by third parties
Preparation and maintenance of Radio Network Site Database.
Carry out any other activities required by the immediate supervisor
Radio Network Optimization on 2G, 3G and 4G
Multivendor (Ericsson and Nokia at least) expertise of 2G, 3G and 4G Optimization tools
Drive Test with R&S, NEMO, and TEMS
Drive Test Post processing with TEMS, Gladiator and Actix/Analyzer
Excellent knowledge of company’s objectives and strategies
High level knowledge applies technical expertise and has full knowledge of other related disciplines.
Exhibits good level of creativity and resourcefulness
Business awareness
Strong analytical skills and problem-solving skills
Excellent planning skills
High personal standard and goal oriented
Excellent interpersonal skills
Excellent and effective communications skills, both orally and in writing
Engineering Graduate with min 7 years of relevant experience in radio network design and optimization.
Analysis of end to end call traces of LTE/VoLTE/2G/3G
Knowledge of RF design fundamentals, RF propagation behavior and Model Tuning
Solid understanding of Network Optimization and Network Performance principles
Familiarity with OSS tools, reporting solution, counters & parameters and Feature implementation
Analysis of RAN KPIs, investigation and improvement of network quality problems
Implementation of new RAN features, and tuning of RAN database parameters
Experience with Eden Net SON (Optimizer).
To develop various guideline, process documents & XML/Data build creation on need basis
Good understanding of Handover, Power Control, MIMO, Link Adaptation, Paging, Admission Control, Scheduler, Idle & Connected mode procedures etc & corresponding call flows wherever applicable.
Knowledge and experience of working on Smart Antenna Schemes such as MIMO, Beamforming etc
Knowledge and experience of working on Remote Radio Head environment is advantageous.
Experience in customer management and care to maximise customer satisfaction
Ability to multi-task, work independently and coordinate resources to achieve desired goals.
Must be willing to work in different time zones and open for travel more

General Purpose 

Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level providing excellent Services to the customer.  
Prioritizes work based on customer and business impact and brings expertise to customer site on need basis. 
Passionate in Service of the Business and learning new technologies 

Main Responsibility... Area 

Perform Installation, Integration, Acceptance testing, Troubleshooting, Operations & Maintenance, and any ongoing modification (including upgrades) & configuration changes to the Nokia’s IMS / CFX5000, NTAS, SBC, MRF and other IMS Subsystems.  
Perform diagnostic troubleshooting and provide technical support assistance to Nokia Customers  
Cooperation with other engineering teams for troubleshooting, configurations, and horizontal integrations  
Prepare the LLD and assist the Domain and E2E Architects with any design related tasks or discussions 
Develop service documentation and procedures 
Perform first installs of new software, upgrades, and hardware expansions 
Perform system integration and regression tests 
Should be passionate about troubleshooting issues, thinking out of the box when it comes to problem solving 
Contribute to the creation of common artifacts and tools for usage by the Solution Engineering community and lead knowledge transfer and ramp up 
Lead your own competence development and contribute to the Nokia Knowledge Hubs aka. Communities of Practice  
Interaction with Customer and Partners 
Oncall / Emergency Support for Customers when necessary 

 Additional Requirements  

Delivered at least three IMS/CFX, NTAS, SBC, MRF Projects in the recent past with Nokia 
Proven experience in IMS/VoLTE (preferably Nokia & 5 years or more) 
Candidates with end to end experience in IMS will be a highly preferred  
Ideal candidate should have experience in Cloud Computing 
Good working knowledge of UNIX or Linux Operating Systems.  
Good working knowledge of TCP / IP 
Good knowledge of VoIP protocols (SIP/RTP/MGCP)  
Experience in Programming languages (preferably Java) 
Experience in Scripting Languages (Python, Perl, Bash, etc.)  
Previous Integration & Operation experience and related wireless and test equipment knowledge 
Strong and demonstrated troubleshooting skills and abilities to debug and reproduce hardware, software, and networking problems including network performance and interoperability issues  
Experience of integration with OSS is highly desirable  
Knowledge of GSM and/or LTE networks highly desirable 
Hands-on experience with operating protocol analysers 
Working knowledge of SQL and Relational databases highly desirable  
Independent work ethics 
Excellent communication & interpersonal skills 
The ideal candidate will have 7-10 years of experience in GSM mobile switching of any vendor and excellent mobile telephony knowledge 
Engineer graduated in Telecommunications, IT or Electronic Engineering more

As part of our team, you will:



Main Responsibilities:

Be responsible for the operation, maintenance and daily checks of the MPBN and Packet Core Nodes as well as trouble shooting, resolving and escalating to support any issues within the MPBN and Packet Core Network.
Support in co-design, implementation and deployment of the ancillary networks that surround the MPBN Network – IPRAN, CS... Core, RAN, IN, Packet Core.
Update and maintain Network IP Planning document.
Performance of periodic Preventive Maintenance activities on MPBN and Packet Core nodes.
Determine correlation- dependencies between Application- Packet Core – RAN KPIs (Radio Access Network) - Handsets as well as the IP transport Network.
Be performing Software and Hardware updates and upgrades on MPBN nodes.
Follow-up, tracing & verification of MPBN Work Orders execution.
Prepare and Validate Incident report and Root Cause Analysis for MPBN incidents
Verify and followup timely closure of domain TTs
Participate in Emergency handling.
Be the Customer Interface for MPBN and Provide local domain support to TSG (1st Level Engineering Team) and NOC
Be responsible for spares and inventory management for MPBN nodes.
Review daily Health check, Active alarms & hardware fault reports for MPBN nodes and reported by NOC and proactively.
Review domain CSR's/Care/Support tickets with the Equipment Vendors.
Verify and followup Backup trackers for MPBN domain.
Support new MPBN nodes – ATPs, Security AT, VA issues closure.
Be preparing and presenting CRs in CMB and follow up approvals.

Follow all Nokia Information Security policies and guidelines including ISMS (ISO27001 program)



Your Skills And Experience



You have:

Bachelors’ in Engineering/Computer Science/ with 6 -10 Yrs of experience or above
Strong IP skills. Professional Certification level ideal. (Cisco CCNP, Nokia NRS 1, Juniper JNCIP)
Extensive multi-vendor experience in Routers, Switches and Firewalls maintenance and configuration as well as a good understanding of 3GPP interfaces and call flows.
At least 2 years experience in UNIX administration as well as integration and support experience in 2G/3G/4G Ericsson data technologies. more

Your Skills And Experience



Project Director represents Nokia services on an assignment basis and acts as a single point of contact for the startup CT in case of planning and execution, resource allocation, prioritization and escalation topics for the entire services and delivery process. Project Director is accountable for the contract delivery for the entire customer project/program* scope... – products and services - to the customer within the assigned area of responsibility



With this role, we are looking to have candidate with

Strong experience for Nokia business and Portfolio understanding with ability to act as a single point of contact representing Nokia for the new startup account.
Be responsible for delivering all projects in accordance with the contract & within the budgeted cost. Lead E2E planning and management of financial and operational performance.
Support resources demand / supply, provide technical & leadership and direction throughout the planning, staffing, delivery & acceptance phases of the contracted services and Shares delivery experience and best practices, processes, tasks and tools with other delivery managers.
Develop Customer Relations and drive Business development. Able to set up and maintain clear and effective communication. Represent the customer's requirements back to Nokia/account team to anticipate new business opportunities.
Detailed task includes Customer Relationship & satisfaction Management, managing financial and non-financial Performance, Contribution to Service Business/Solution Creation,
This post will have more than 70% travel, candidate should be able to travel whenever it required for any countries and unpack the project from scratch.

It would be nice if you also had:

Bachelor’s degree in telecom engineering or equivalent from a reputable institution, MBA will be added advantage.
PMI certified (PMP – Project Management Professional) is a must.
Demonstrated successful management of service delivery.
Able to drive consolidation of concepts, processes and improvement initiatives to ensure efficient delivery.
Capability to travel (up to 75% of time)
Possesses Strong financial skills.
Knowledge and experience of 5G/LTE Network and technology, Swap projects, FTK and modernization. more

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

An opportunity to manage QoS Assurance with NE from different OEMS.
An exposure to world class trainings... available to build your team in a multi domain competence.
Opportunity to manage and interact with specialist across multiple countries managing the network remotely.

What you will learn and contribute to

Act as the single point of contact for the delivering QoS Assurance Scope to coordinate, lead and drive Network Improvement.
Lead and manage all operational Goverance and meetings with customer at Central level.
Coordinate and organize regular Governance with GDC, NPO and Opco team. 
Establish Escalation management according the contractual terms.
Understand QoS Assurance, SLA/KPIs and drive improvement plan with opcos with monthly, quarterely, yearly targets ,
Ensure operational readiness on qoS across all stakeholders in new NE deployment project and new technology introduction.
Pro-actively support network performance, change management business opportunity identification as well as in the end-to-end lessons learned process for QoS Assurance scope.
Foster relationships, build customer trust, manage difficult situation and negotiate conflicts with a technical focus.
Create an environment in which customers will be encouraged to take further steps to increase the business with Nokia.
Control and own monthly QoS Assurance audit and corrections.
Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
Coordinate with Central operations Manager and central team in terms of delivery of network performance, change management, 
Regularly monitor and add actions in the Improvement plan based on regular governance with GDC, NPO, Field Force, Operational Teams, Domain SMEs and customer Escalations.
Identify service issues, driving improvements through the delivery organizations in coordination with Central Operations Director and his team.
Lead the central team in terms of motivation & enhancements for network performance, change management, new business opportunity identification and end-to-end lessons learned.

Your skills and experience

 Minimum BTech in Electronics and Communications or equivalent
 Minimum 13 years of experience in managing Mobile network with minimum 5 years’ experience as SME  managing large network base.
  Minimum 5 years’ experience in handling multivendor Network.
Have a clear understanding of QoS parameters with multi domain specialty.

It would be nice if you also had:

 Expertise and good experience in optimization role.
Experience in GDC/NOC operations.
Experience with different managed Service Providers.
PMP more

As part of our team, you will:

Proactively tracks and collects Trade Debts & Advanced invoices (only when cash request is issued)
Provides visibility and supports follow up of invoice disputes
Collaborates with the customer to improve invoice approval and payment lead times
Provides forecast of expected payment of open items for current quarter
Ensure Receivables Management Tool correctly... represents latest status of AR open items
Reflect Manual invoice mapping in RMT
Line Items Status Check (Collections) / progress chase
Cash Allocation (Payments)
Increases the speed at which customer’s open items move to cash
Challenge any failure in the process preventing fast turn-around of invoices, i.e. disputes
Provide status and trade debtor reports for customer and CT meetings
Supports achievement of customer Overdue and cash targets
Supports RBC/Asset Controllers with Sales of Receivables administration, Due date amendments, provide accurate cash forecasting
Ensure payment deductions (penalties; WHT; etc) are resolved and dealt with
Highlights E2E process improvements when inefficiencies exist
Follow-up liquidation cases (if any)
Execute the SOX Controls O2C203, O2C205a and TR620 in line with IC catalogue.

Your Skills And Experience
You have:

Degree in Economics, Finance, Business Administration or any other related field;
Fluent English;
Problem Solving / Organization / Prioritization skills;
Proactive mindset & Autonomous;
Expert knowledge in MS Excel and SAP proficiency is a plus:
Relationship building, able to build collaborative partnerships with internal and external teams backed up by strong communication skill;
Business Orientation (Credit / Collections / Sales / OM) & experience in working with complex business processes with tight deadlines;
Working across boundaries and with virtual teams;
Contract Management knowledge preferable. more