Job Description

The job holder is responsible for the effective and efficient provision of sound legal advisory services as well as the management of the security perfection and contracts process, policy formulation and implementation, regulatory compliance, good governance and other tasks assigned by the Head of Legal Services.

KEY RESPONSIBILITIES

Security Perfection


Collaborate... with Credit Administration by offering legal expertise on perfection of securities and providing advisory for transactions in a timely effective manner.
Prepare standard security templates in line with regulatory provisions to ensure the interests of the Bank are safeguarded.
Review the progress of ongoing security perfection matters with weekly reporting to the Head of Legal Services and respective business teams.
Management of external counsel on the adherence to the SLA turn-around-timelines with a quarterly review of the performance.


Contract negotiation


Review all contracts or any other documentation to which the Company has committed itself and assess legal implications that need to be brought to the executive management’s attention.
Prepare, review and modify contractual instruments to assist and support various business activities.
Development of standard contract templates
Formulate compliance checklists to be used for the purpose of ensuring that all information required is provided accordingly and timely.


Policy development and advisory


Review and advise the business on the legal implications of internal policies and procedures.
Draft and review contracts, agreements and internal policies and ensure that they are in compliance with all statutory or legal requirements.
Assist the business in interpreting and applying statutes, agreements, contracts, rules and regulations through legal opinions.
Proactively carry out research on emerging legal issues and advise the business on necessary compliance measures to be undertaken.
Maintain and update the database on legal opinions issued to the business for reporting to management.


Legal Risk


Collaborate with the Head of Legal Services in undertaking legal & governance audits, recommend, monitor and ensure the mitigation of potential risks.
Liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action have been taken.
Provide legal and risk management advice to the business especially on contract management.
Provide and interpret legal information, conduct training and disseminate appropriate legal requirements to staff.


Governance & Company Secretarial Services


Collaborate with the Company Secretary and other stakeholders to ensure compliance to the regulatory landscape of the business and Regulator directives.
Prepare monthly and quarterly reports to the Head of Legal Services for reporting in executive management meetings, Board meetings and Group meetings.
Support the Company Secretary in organizing, preparing agendas for and taking minutes of the board and board committee meetings and annual general meetings (AGMs)
Ensure that management meetings are operating within the said governance structure.
Support the Company Secretary in regularly reviews terms of reference of board and board committees as well as management committees.
Support the Company Secretary in addressing regulatory matters and liaising with the regulators.
Maintaining of statutory books, including regulatory filings with the respective regulators.


PERSON SPECIFICATION

Education

Essential


Bachelor of Laws degree from a recognized University
Postgraduate qualifications from Kenya School of Law (Advocate of the High Court)
Current membership of LSK


Desirable


Certified Secretary (K)


Knowledge and Skills


Proficiency in Computer skills
Strong Oral and Written Communication skills
Honest, Transparent and demonstrate high level on integrity


Experience


At least 3 years legal experience either from private practice or in a financial institution with extensive exposure to conveyancing, contracts drafting and business law.
Familiarity with the legal aspects of financial institutions.
Practical experience in loan securitization process.
Exposure to CBK compliance requirements will be a definite advantage.
Ability to work with minimum supervision
Exposure to company secretarial services


Personal Attributes


Ability to multitask
Confidentiality
Composure
Ability to work under pressure and to meet deadlines more

Job Description

Champion sales and utilization of Transaction Banking and eBanking solutions as the preferred delivery channels in the bank. Initiate strategies and products which will ensure growth of Non-Funded Income (NFI) and cheap liabilities.
Co-ordinate Sales initiatives with the Relationship Managers/Officers/team leader sales of the bank and provide support in growing liabilities and... transactional business.
Co-ordinate with customer experience team to offer exceptional customer service to customers. Liaise with operations to ensure smooth running of Transaction Banking products.
Continuously advise the bank on the new industry developments on the Transaction Banking and eBanking.

Business Development & Liquidity Management

Work closely with MSME, SME and Community RMs, IB RMs, Business Banking and Retail Banking relationship team on fully embedding Transaction Banking solutions into the customer business.
Co-ordinate Sales, Product Management, Customer Service and Operations to ensure client satisfaction.
Responsible and accountable for product revenue realization.
Become the Customers trusted advisor for the delivery of the e-Banking and Transaction banking solutions.
Advise the bank management on any new developments in the eBanking and Transaction Banking front to keep pace with competition.
Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Specific Transaction Banking Products & Services.
Identify cross–sell opportunities when making customer contact so as to maximize the customer value from each interaction.
Champion product and sales activities to drive business growth.

Business Planning and Strategy

Support in the development and execution of strategic client plans and drive the implementation of client plans.
Develop and prepare standard proposals and presentations for banking services that will be pitched to potential clients.
Liaise with the bank developers and partners to continuously promote and design competitive products for the bank.
Become the point of reference for clients and bank on the Transaction Banking initiatives.
Implement e-banking and Transaction Banking product solutions to clients, of varying size and complexity.
Assess and recommend pricing guidelines for Online Banking and Transaction Banking products to ensure that we remain competitive and at the same time increase overall revenue collection.
Provide MIS and metrics on progress of deals managed and provide input to management on customers implementation progress and issues, for discussion with Relationships Managers

Service Management

Implement eBanking and Transaction banking product solutions to clients, of varying size and complexity.
Either through own initiative, or teams, be a pro-active member of the department, working to reduce implementation cycle time.
Co-ordinate resolution of Transaction Banking related problems within the agreed TAT.
Become the point of reference for clients and bank on the Transaction Banking initiatives.
Provide MIS and metrics on progress of deals managed and provide input to management on customer implementation progress, and issues, for discussion with Sales Managers, and Relationship Managers.
Offer product training to staff across the bank.

Cost Containment

Ensure Return on Equity is achieved for all facilities advanced to clients by driving to achieve agreed share of wallet (SOW) for Transaction Banking products.
Ensure our Cost of Funds are effectively managed by pursuing and retaining cheap liabilities through utilization of Transaction Banking products.
Ensure prudent use of bank resources such as taxis and during customer events such as lunches. more

Job Description
The Unit Manager will oversee a unit where he/she will be responsible for attracting, recruiting, and retaining sales agents to deliver the set insurance sales revenue targets. The role is on a contractual basis and reports to the Retail Business Manager
KEY TASKS AND RESPONSIBILITIES

Delivery of business plan targets including Revenue, Persistency and Business... Mix
Recruitment and retention of Agents
Effective monitoring and evaluation of agents in their respective units
Setting out relevant plans and daily activity work schedule for the unit
Ensure agents have the necessary support systems to assist them deliver their budgets
Implementing training programs to support skill development and competence.
Opening new markets
Advise the business on opportunities/threats that are presented by such activities.
Enforcement of performance management processes as specified by the business
To uphold the brand image and ensure compliance with all internal as well as external regulations

SKILLS AND COMPETENCIES

Excellent Communication skills
Strong Negotiation skills
Emphatic Listener
Able to Plan and organize meetings and activities for the Unit
Able to build and bond together a team
Must have leadership ability and Sales and Marketing skills
Market intelligence and business development skills
Able to handle and resolve Conflicts
Time Management Skills

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

A Degree/diploma in a business-related course
Must have at least 3 years’ sales experience in the insurance or financial services sector
2 years’ experience as a Unit/Agency Manager in insurance or financial sector will be an added advantage
Must have a COP Certificate
Must have current IRA license
A successful track record of selling in the financial services sector, teaching or any other relevant profession
Demonstrable insurance sales experience as a tied agent
Knowledge of legislation governing insurance in Kenya
Proficient in the use of Microsoft office suite and packages more

Develop and execute the IT strategy and road map, ensuring alignment with the organization's goals:

Work closely with senior leaders to understand the business needs and challenges.
Identify new technology opportunities and assess their potential impact on the business.
Develop and implement a technology road map that supports the organization's strategic direction
Ensure that the IT... strategy is communicated effectively to all stakeholders and is aligned with the company's overall goals

Oversee the design, development, and maintenance of the company's IT infrastructure and systems:

Manage the day-to-day operations of the IT department, including the development and maintenance of software applications and systems
Ensure that IT systems and processes are scalable, secure, and reliable.
Oversee the design, development, and deployment of new systems and technologies, including cloud computing and data analytics.

Manage the IT budget and resources, including staffing, vendor relationships, and technology procurement:

Develop and manage the IT budget, ensuring that resources are allocated efficiently and effectively
Manage relationships with external vendors, including technology providers, system integrators, and service providers
Ensure that procurement processes are aligned with the company's goals and that technology purchases are cost-effective and aligned with the IT roadmap

Ensure data security and privacy compliance:

Ensure that the company's information systems and data are protected from unauthorized access and cyber threats.
Ensure that data privacy and security policies are in place and are being followed.
Implement disaster recovery and business continuity plans to ensure that the company can respond effectively in the event of an IT failure or security breach

Drive innovation and adoption of new technologies to improve business processes and competitiveness:

Stay abreast of emerging technologies and their potential applications.
Identify and implement new technologies that can improve the efficiency and effectiveness of business processes.

Foster a culture of innovation and encourage the adoption of new technologies by employees Build and maintain strong relationships with key stakeholders, including senior executives, customers, and partners:

Collaborate with senior leaders to understand the business needs and priorities
Develop and maintain strong relationships with key stakeholders, including customers, partners, and suppliers
Ensure that technology solutions are aligned with the needs and expectations of key stakeholder

SKILLS AND COMPETENCIES

Design Thinking
Ability to work on ambiguous and complex projects
Innovation
Digitization
Agile Methodologies (Project Management)
Leadership Skills

QUALIFICATIONS & EXPERIENCE

Not less than (8) years of relevant experience with more than three (4) served at a senior level in the financial services/ technology industry.
Have proven success in executing complex programs and working with all levels of stakeholders from boards, senior executives to individual contributors and possess start-up, incubator, entrepreneurial, Technology, innovation experience, and digital mindset.
Broad experience in Managing Client relationships. Translating ideas into Business Solutions.
Have strong experience leading value proposition design, market and competitive research, and leading groups in Automation and digitization and change-oriented projects.
Should understand the existing global business ecosystems and have the ability to function effectively in a leadership capacity.

Educational Requirement

Bachelor’s degree in computer science or    Equivalent qualification. 
Master’s degree in ICT or related specialized qualifications more

Content Creation:

Develop and create high-quality, visually appealing, and engaging content (text, images, videos) for social media platforms such as Facebook, Twitter, Instagram, LinkedIn, TikTok, and the company website.
Create engaging short videos showcasing products

Content Plan Execution:

Collaborate with the business marketing team to develop and implement a comprehensive... content plan that aligns with the company's goals and objectives.
Manage the content calendar and ensure consistent and timely posting according to the content calendar.

Community Engagement:

Design initiatives to keep the community active, fostering a positive environment.
Monitor and respond to comments, messages, and mentions on social media platforms to engage with the audience and maintain a positive online presence.
Create and manage programs to identify and reward brand advocates.
Conduct regular surveys to gather community insights and feedback.

Social Listening and Feedback Integration:

Monitor social media to gather feedback and report insights to inform marketing strategies.
Ensure community feedback influences product development and marketing strategies.

Email Marketing and Webinars:

Develop and optimize email campaigns to drive engagement and conversion.
Plan webinars with internal experts and guest speakers.

Analytics and Reporting:

Track and analyze performance metrics such as engagement, reach, and conversion rates.
Provide regular reports to the marketing team with actionable insights.

Cross-Functional Collaboration:

Work closely with other teams such as business marketing, digital and data, and customer service to ensure cohesive messaging and a consistent brand voice across all channels.
Assist in planning and executing social media campaigns, including contests, promotions, and partnerships with influencers or other brands.

Ensure Compliance to Brand Guidelines:

Ensure that all content created adheres to the company's brand voice, guidelines, and policies.

SKILLS AND COMPETENCIES

Strong writing and editing skills with experience in creating social media and website content.
Ability to manage a content calendar ensuring consistent and timely posting.
Strong creativity and design skills, including proficiency in graphic design and video editing software.
Experience in developing and optimizing email campaigns to drive engagement and conversions.
 Experience in planning and hosting webinars and podcasts with internal experts and guest speakers.
Proficiency in managing online interactions and responding to inquiries across platforms.
Strong analytical skills with the ability to interpret data and derive actionable insights.
Passion for social media and staying updated on emerging trends and technologies.

KNOWLEDGE & EXPERIENCE

Proficiency in social media management tools and analytics software.
Knowledge of email marketing platforms. Familiarity with webinar platforms (e.g., Zoom, Microsoft Teams).
Experience with video editing software (e.g., Adobe Premiere, Final Cut Pro).
Basic understanding of website content management systems (CMS).

QUALIFICATIONS

A bachelor’s degree in marketing, Communications, Journalism, Public Relations, or a related field.
Beneficial certifications in digital marketing, social media management, content marketing, and community management.
At least 3 years of experience in content creation, social media management, community engagement, or a similar role. more

Job Description
This role is within the application development and support section of the ICT organization but specifically focusing on solution architecture and development with some support role.
KEY TASKS AND RESPONSIBILITIES
ICT Architecture

Design end-to-end technical solutions that align with business goals and technology standards
Provide technical leadership on the best technical... practices, methodologies, and frameworks ensuring that solutions adhere to architectural standards, security requirements, and regulatory compliance.
Design and lead the Integration Strategy between various systems, ensuring seamless data flow and compatibility

Provision of Technical support

Provide expert-level technical support to development and operations teams during and after the deployment of solutions
Train technical teams on solution architecture and provide knowledge transfer to ensure smooth handover and ongoing support
Oversee the maintenance and updates of solutions to ensure they continue to meet business needs and performance expectations.

Stakeholder Engagement

Work closely with business stakeholders to understand their requirements and translate them into technical specifications.
Collaborate with business analysts, developers, Infrastructure, security and other architects to ensure a shared understanding of the solution.
Articulate technical designs and concepts in a way that is understandable to both technical and non-technical stakeholders.

Execution of defined ICT service support programs

Execution of ICT programs/ issues delegated or escalated to him/her from time to time.
Assist in diagnosing and resolving technical issues that arise during implementation.
Create and maintain comprehensive documentation for architecture, design, and deployment processes.

SKILLS AND COMPETENCIES

Proficiency in designing complex, scalable, and reliable systems using various architectural patterns (e.g., microservices, serverless).
Expertise in cloud platforms such as AWS, Azure, or Google Cloud, including cloud architecture, deployment, and management.
Strong knowledge of programming languages (especially., Java, Python, C#) and software development methodologies (especially, Agile, DevOps).
Understanding of APIs, web services (REST, SOAP), and integration patterns for connecting disparate systems.
Knowledge of relational (SQL Server, MySQL and Postgres) and non-relational databases (Cassandra), and data modeling
Awareness of networking principles and security best practices, including identity management, encryption, and data protection
Familiarity with DevOps practices, including continuous integration/continuous deployment (CI/CD), automation tools (e.g., Jenkins, GitLab, azure DevOps), and containerization (Docker, Kubernetes).
Proficiency in evaluating the financial impact of technical decisions, optimizing for cost-effectiveness.
Awareness of industry-specific challenges and regulations that impact solution design, particularly in highly regulated sectors like finance or healthcare
Ability to clearly communicate complex technical concepts to both technical and non-technical stakeholders.
Proficiency in working effectively with cross-functional teams, including developers, business analysts, and project managers
Ability to develop a long-term vision for technology solutions that align with business strategy and goals.
Willingness to adapt to changing business needs and evolving technologies
Ability to manage multiple projects, ensuring they are completed on time and within scope.

KNOWLEDGE & EXPERIENCE

4+ years of strong and demonstrated experience in software development
Experience in web service/API development.
2+ years of strong and demonstrated experience in solution architecture design
Certification with Togaf and/or any software modelling tool such as archimate will be an added advantage

QUALIFICATIONS

Bachelor's degree in software engineering, computer science or equivalent. more

Job Description
The Finance Manager -Operations reports to the Financial Controller and is responsible for overseeing financial accounts, internal controls and bank reconciliations.
Key Measurable Goals

Effective management of suppliers’ payments, statutory payments, utility bills and all branch and Head Office imprests.
To ensure internal and bank reconciliations are done on timely basis... and closing all outstanding issues.
Budgetary and Business planning
Tax computation and Management.
Liaison with administration and procurement department in regard to suppliers and procurement issues.
Liaison with Internal and External auditors.

Key Responsibilities
Finance Operations                                                

Effective management of suppliers payments, timely and accurate statutory payments, utility bills and all supplier payments
Oversight on Petty cash & imprest administration ensuring branches are adequately replenished at all times.
Management of staff advances and settlements.
Liaising with Procurement & Admin Manager ensuring that Creditors and suppliers are managed satisfactorily.
Liaising with internal and External Auditors in carrying out periodical and Year end Audits respectively.
Monitor and control the bank's budget variance to remain within acceptable range.

Internal Controls & Bank Reconciliations

Ensuring that all control account reconciliations are carried out on a timely basis for all control accounts and reconciling items are dealt with on time.
Ensuring that all bank reconciliations are carried out on a timely basis, investigations done on outstanding items and cleared.
Ensure good bank relationship management for purposes of correction and issuing of paying instructions.
Ensuring that all fixed assets are adequately recorded, reconciled and reported.

Budget Preparations and Business planning

Involved in Business planning and budget preparation.
Budget control and monitoring by ensuring the budget holders take charge of their costs and through variance reports.
Support and/or undertake cost benefit analysis on all expenditures and investments.

Taxation

To ensure that monthly Tax computations are prepared and made on time such as PAYE, reverse tax and withholding tax.
Perform a quarterly tax health check.

Leadership

Mentor and develop the team, managing work allocation, training, problem resolution and leave management.

Bankwide AML, KYC & CFT

Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility

Staff Reporting Directly to the Job Holder

Operations Accountants
Administration Supervisor

PERSON SPECIFICATION
Essential
Education

Degree in Business related Studies
CPA (K) /ACCA

Desirable

-Master’s degree in business or finance.
Other Professional Certifications.

Knowledge and Skills

Analytical skills
Management and Leadership skills
Financial Management
Excellent Computer packages knowledge
Working knowledge of Emerge T24 and Great Plains ERP

Experience

 At least 3 years Supervisory experience in Financial Accounting.
Tax computation and management experience.

Personal Attributes

Demonstrate management abilities
Analytical
Confident
Integrity
Diligent
Attention to detail more

Job Description
To Grow and Manage the trade finance Business portfolio to ensure set targets of portfolio growth, income and quality are achieved.
Duties and Responsibilities
Financial

Responsibility for leading Trade Sales across MSME Banking segment.
Primary responsibility for management of the Trade finance Budget in collaboration with the relationship management teams in the respective... business segments.
Advising and  structuring  for  International  Trade  & Commodities Finance and Correspondent Banking  relationships.
Provide necessary support to the relationship teams through sales materials, sales drives etc. to ensure sustainable growth of Trade funded and NFI numbers.
Work with various segments to develop sales pipelines of Trade related business in line with overall Account Plans.
Maintenance of the existing client base and acquisition of new businesses from the market in which Faulu Bank is represented.
To structure Working Capital solutions and sell Trade solutions to new and existing customers within Business Banking segments.
Drive innovative product offerings through re- engineering existing products or developing new ones for roll out to clients across the region
Ensure adherence to statutory and bank legal requirements in relation to operations in the Trade Finance front office in the respective subsidiary offices.
Provide support for approvals for concessionary pricing of both funded and non-funded Trade finance products to business units and operations.
Represent Faulu Bank in various Trade finance forums and marketing of the Faulu Brand to  various stakeholders.
Gather market intelligence on a continuous basis and leverage the information to ensure Faulu Bank remains competitive from a pricing and product perspective.

Internal business processes

Regularly identify, measure, monitor and control the overall levels of risks in the Trade Finance business
Responsible for the units RCSA development, regular reviews and updates to ensure risk management adaptation to the changing business environment
Responsible for the Performance management of all Trade staff ensuring effective target setting, monitoring and correct performance measures are done.
Support in development of policies and procedures for structured Trade finance and Trade products that have been customized for use by the various business units.
Maintain a reporting schedule of defined Key Risk Indicators and measure performance against these on a monthly basis to reduce possible losses due to omissions and mistakes.
Provide advisory and guidance services to the Bank’s operations staff, credit risk teams and branch network in relation to Trade Finance related products and transactions.
Periodically review and support in development of Structured Trade Finance procedures and processes to mitigate against inherent risks in the region using a solid understanding of the working capital cash conversion cycle, and be able to effectively quantify and relate how our Supply Chain Finance and / or traditional  Import  LC  or  Export  LC  solutions  would improve a company's working capital metrics.
Co-ordination of utilization reports for STF facilities between the Trade finance back office, the relationship management team(s) and credit risk for purposes of monitoring.
Ensure effective resolution of operational issues covering areas under direct control.
Ensure that the Bank remains reasonably unexposed to any undue risks, by collecting, collating and analyzing market related intelligence information for use by the Bank.

Customer

Support to draw up and implement process SLAs (service level agreements) in respect of Trade Finance in relation to all service areas under the direct control of the role holder and ensure that Operational standards and cost targets are understood by all stakeholders.
Effectively monitor drawn SLA’s to ensure that Trade products are handled in a timely and efficient manner and that all elements of operational risk, e.g. fraud, follow up of audit recommendations, are managed effectively across all areas under the direct control of the role holder.
Initiate actions to overcome problems identified in meeting the service levels and ensure agreed SLAs with the department are executed and adhered to by all stakeholders.

Learning and Growth

Develop and agree on an annual basis, individual and team performance objectives, standards and targets in conjunction with Manager, Transactional Banking and ensure that processes are in place to monitor performance against budget.
Provide ongoing coaching and feedback to direct reports.
Identify development and training needs and develop plans to meet set objectives in the identified areas.
Provide technical and product training to staff in the Bank as well as conduct Trade forums and workshops to support business units across the group.

Education & Experience

A degree in a business-related field i.e. Bachelor of Commerce, Business Studies, Economics or Banking/Finance.
Formal training in lending/Relationship management
At least 5 years of relevant experience with proven track record for delivery of superior results

Desired:

Masters in a business-related field.
ACIB/AKIB or Marketing Course

Technical Competencies

Financial analysis Skills: Ability to analyze and/or interpret financial statements, prepare and assess credit papers.
Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial investment proposals and provide viable solutions.
Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
Industry knowledge: Candid knowledge of the financial sector, Government securities investment, International Trade Finance opportunities, Money Market and Forex. Dealing Concepts as well as current banking operations practice and Liquidity Management.

Behavioral Competencies

Goal driven and results oriented: Enjoys being measured, and judged by financial and other performance targets.
Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
Communication Skills: Excellent communication skills.
Interpersonal  Skills:  Must  be  a  people’s  person,  with  ability  to interact with key stakeholders in the various business sectors.
Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.
Human Resources Management Skills: Staff supervisory skills and ability to train and develop staff. more

Job Description
A Telesales Representative contributes to generating sales for the company by closing sales deals over the phone and maintaining good customer relationships. They must be excellent communicators with superior people skills, comfortable presenting products or services over the phone, and adept at handling complaints and doubts.

The goal is to help the company grow by bringing in... customers and developing business. They assist customers by providing solutions to their problems, replying to their queries, and offering advice and recommendations suited to their needs.
KEY TASKS AND RESPONSIBILITIES

Follow set communication guidelines in addressing various customer issues.
Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
Aggressively create and pursue new leads to ensure weekly and monthly individual targets are met.
Initiate sales with potential customers over the phone.
Manage the sales pipeline and update the team leader on progress.
Ask questions to engage customers and keep the conversation going.
Listen to customers' needs to generate repeat sales.
Answer customers' questions on products.
Call existing and potential customers to persuade them to retain or purchase company products and services.
Qualify leads and follow up as appropriate.
Continually meet or exceed weekly and monthly targets with respect to call volume and sales.
Place outbound calls to customers to promote new products and services.
Ensure call records are properly stored and organized in a call centre database.
Develop and sustain solid relationships with customers to encourage repeat business.
Ensure daily shift call quotas and set targets are achieved.
Provide periodic reports to company management on work activities.
Upsell products and services to customers when providing telecommunication solutions.

SKILLS AND COMPETENCIES

Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
Proficient ability to analyze data and develop recommendations
Strong verbal and written communication skills
Always maintains a professional/customer service focus

KNOWLEDGE & EXPERIENCE

Proven experience as telesales representative or any other sales role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Outstanding negotiation skills with the ability to resolve issues and address complaint

QUALIFICATIONS

Degree or Diploma in a business-related field
At least one year insurance experience
Progress in Professional qualification in insurance e.g., ACII, COP preferred. more

Job Description
As the Lead Data Insights & Analytics, you will be responsible for driving data-driven decision-making processes within the organization. Your role encompasses leading a team of data scientists, developing, and implementing machine learning models, and effectively communicating insights to stakeholders. You will play a crucial part in leveraging data to drive business strategy and... improve operational efficiency.
KEY TASKS AND RESPONSIBILITIES

Lead and manage a team of data scientists to deliver actionable insights and analytics solutions.
Develop, implement, and maintain machine learning models to extract valuable insights from large datasets.
Collaborate with cross-functional teams to identify business opportunities and address challenges through data analysis.
Utilize advanced analytics techniques to forecast trends, identify patterns, and optimize business processes.
Design and execute experiments to test hypotheses and measure the impact of data-driven initiatives.
Translate complex data findings into understandable and actionable insights for stakeholders at all levels.
Establish data governance processes and ensure data quality and integrity across all systems.
Stay updated on industry trends and emerging technologies in data science and analytics.

SKILLS AND COMPETENCIES

Proficiency in programming languages such as Python, R, or SQL.
Strong analytical and problem-solving skills with a keen attention to detail.
Experience in developing and deploying machine learning models in production environments.
Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
Leadership abilities with a track record of effectively managing and mentoring a team of data scientists.
Solid understanding of data visualization techniques and tools (e.g., Tableau, Power BI).
Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
Strong stakeholder management skills, with the ability to build and maintain relationships across departments.

KNOWLEDGE & EXPERIENCE

Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
Over 5 years of experience in data science, analytics, or a related field, with a proven track record of delivering impactful insights.
Hands-on experience in building and deploying machine learning models using frameworks such as TensorFlow, PyTorch, or scikit-learn.
Experience with big data technologies (e.g., Hadoop, Spark) and cloud platforms (e.g., AWS, Azure, GCP) is preferred.
Familiarity with agile methodologies and project management practices.
Experience working in industries such as finance, healthcare, e-commerce, or technology is advantageous.

QUALIFICATIONS

Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Mathematics, or a related field. more