Job Description


To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.


Responsibilities

Product/Service Information


Provide... advanced product/service information.


Customer Order Processing


Record and process customer orders, selecting the most appropriate approach based on predefined options.


Resolving Customer Issues


Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.


Customer Relationship Management (CRM) Data


Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.


Customer Needs Clarification


Interview the customer, following a multilevel sales script, to clarify the customer's requirements.


Renewals


Provide exceptional service to customers to encourage continued use of the organization's products/services.


Operational Compliance


Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.


Personal Capability Building


Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.


Skills


Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling


Competencies


Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning


Education


Matriculation Certificate (Matric)  (Required)


Closing Date


29 April 2025 , 23:59 more

Job Description


To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.


Responsibilities

Product/Service Information


Provide... advanced product/service information.


Customer Order Processing


Record and process customer orders, selecting the most appropriate approach based on predefined options.


Resolving Customer Issues


Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.


Customer Relationship Management (CRM) Data


Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.


Customer Needs Clarification


Interview the customer, following a multilevel sales script, to clarify the customer's requirements.


Renewals


Provide exceptional service to customers to encourage continued use of the organization's products/services.


Operational Compliance


Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.


Personal Capability Building


Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.


Skills


Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling


Competencies


Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning


Education


Matriculation Certificate (Matric)  (Required)


Closing Date


29 April 2025 , 23:59 more

Job Description


Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.


Responsibilities

Customer Service


Carry out standard customer service activities and handle simple customer inquiries.


Solutions Analysis


Assess compliance with established standards and... protocols for routine inquiries.


Receiving Visitors


Receive visitors and assist with various requests for information, referring more complex matters to colleagues.


Customer Relationship Management (CRM) Data


Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.


Customer Needs Clarification


Interview the customer, following a multilevel sales script, to clarify the customer's requirements.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.


Operational Compliance


Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.


Business Development


Carry out routine business development support tasks and assist others by following established procedures.


Sales Opportunities Creation


Identify potential customers by obtaining information, referrals, and recommendations from existing customers.


Data Exploration


Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.


Network of Influence


Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.


Skills


Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Balances Stakeholders
Builds Networks
Communicates Effectively
Customer Focus
Ensures Accountability
Instills Trust
Interpersonal Savvy
Manages Complexity


Education


Matriculation Certificate (Matric)  (Required)


Closing Date


29 April 2025 , 23:59 more

Job Description


Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.


Responsibilities

Customer Service


Carry out standard customer service activities and handle simple customer inquiries.


Solutions Analysis


Assess compliance with established standards and... protocols for routine inquiries.


Receiving Visitors


Receive visitors and assist with various requests for information, referring more complex matters to colleagues.


Customer Relationship Management (CRM) Data


Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.


Customer Needs Clarification


Interview the customer, following a multilevel sales script, to clarify the customer's requirements.


Customer Relationship Development / Prospecting


Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.


Operational Compliance


Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.


Business Development


Carry out routine business development support tasks and assist others by following established procedures.


Sales Opportunities Creation


Identify potential customers by obtaining information, referrals, and recommendations from existing customers.


Data Exploration


Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.


Network of Influence


Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.


Skills


Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships


Competencies


Balances Stakeholders
Builds Networks
Communicates Effectively
Customer Focus
Ensures Accountability
Instills Trust
Interpersonal Savvy
Manages Complexity


Education


Matriculation Certificate (Matric)  (Required)


Closing Date


29 April 2025 , 23:59 more

Job Description


The Fraud Alerts Analyst at OM Bank will be instrumental in safeguarding the bank's integrity and customer trust by monitoring, investigating, and mitigating potential fraudulent activities. The role involves leveraging advanced fraud detection tools and analytics to respond to alerts, analyse suspicious behaviour, and reduce fraud risks while ensuring an excellent customer... experience.


KEY RESULT AREAS

Fraud Monitoring and Detection: 


Monitor real-time and system-generated fraud alerts for suspicious transactions or account activity on customer accounts. 
Monitor real-time and system-generated fraud alerts relating to the credit application process on new or existing customer accounts. 
Identify patterns and trends in fraudulent behaviour to prevent further occurrences. 


Investigation and Verification: 


Conduct in-depth investigations into flagged transactions or activities. 
Contact customers to verify transactions and protect their accounts. 
Escalate high-risk cases to fraud prevention specialists or management. 


Collaboration and Reporting: 


Work closely with Risk Management, Compliance, Service Operations and fellow FRAML trailblazers to resolve fraud cases. 
Prepare detailed reports on fraud activity, trends, and resolutions for internal use. 
Act as a subject matter expert for fraud prevention initiatives and provide insights to enhance fraud detection strategies and tools. 


Compliance and System Optimization: 


Ensure compliance with all fraud prevention policies, procedures, and regulatory requirements. 
Recommend system enhancements and participate in testing new fraud prevention tools. 


Customer Protection and Advocacy: 


Educate customers on fraud risks and preventative measures. 
Handle customer concerns regarding fraudulent activity with professionalism and empathy. ​


ROLE REQUIREMENTS

Education: 


Bachelor’s degree in Risk Management, Finance, Business, or related fields (preferred). 


Experience: 


2–3 years of experience in fraud detection, financial crime prevention, or a similar role. 
Knowledge of banking operations and fraud prevention tools. 


Skills and Competencies: 


Proficiency in fraud detection software (e.g., SAS, Falcon, Actimize, or equivalent). 
Strong analytical and critical-thinking skills. 
Attention to detail with a solid knowledge on Card and Payments fraud is a plus. 
Excellent communication skills pertaining to collaboration and customer engagements is required with problem-solving abilities. 
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.


Skills


Adaptive Thinking, Data Analysis, Data Controls, Financial Auditing, Information Management, Management Accounting, Planning and organisational skills, Risk Management, Threat Assessment


Competencies


Business Insight
Collaborates
Communicates Effectively
Cultivates Innovation
Decision Quality
Financial Acumen
Instills Trust
Manages Complexity


Closing Date


02 May 2025 , 23:59 more

Job Description


The AML Analyst at OM Bank is an entry-level role responsible for supporting the bank's compliance with Anti-Money Laundering (AML) regulations. The role involves monitoring transactions, conducting investigations on account opening alerts and transactions, and ensuring adherence to AML policies and procedures.


KEY RESULT AREA

Monitoring and Analysis on account... opening and transactions: 


Performing customer reviews on account opening alerts, as well as selected CDD/EDD procedures on a periodic basis; Review and analyse transactional data to detect suspicious activity patterns. 
Investigate potential fraud or money laundering cases flagged by monitoring systems. 
Identify anomalies or trends that may indicate fraudulent activities. 


Investigation and Reporting:


Conduct in-depth investigations of suspicious activities. 
Prepare detailed reports, including but not limited to, Suspicious Activity Reports (SARs) for regulatory submission. 
Document findings and recommendations for remediation actions. ​


Compliance and Regulatory Adherence: 


Ensure adherence to AML laws, regulations, and internal policies. 
Stay updated on relevant laws, regulations, and industry best practices related to AML and fraud. 
Assist with audits and regulatory examinations. ​


Risk Mitigation: 


Collaborate with internal teams to design and implement strategies to minimize fraud and money laundering risks. 
Recommend process improvements and controls to enhance the organization’s fraud prevention measures


ROLE REQUIREMENTS

Qualifications and Skills: 


Education: Bachelor’s degree in Finance, Accounting, Law, or a related field. 


Experience: 


Proven experience in AML, fraud detection, or a related compliance role. 
Familiarity with financial systems and transactional analysis. 


Skills: 


Strong analytical and investigative skills. 
Proficiency in tools such as Excel, and AML software. 
Excellent written and verbal communication. 
Ability to handle sensitive information with discretion. 
Certifications: Preferred certifications include CAMS (Certified Anti-Money Laundering Specialist)  
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.


Skills


Adaptive Thinking, Data Analysis, Data Controls, Financial Auditing, Information Management, Management Accounting, Planning and organisational skills, Risk Management, Threat Assessment


Competencies


Business Insight
Collaborates
Communicates Effectively
Cultivates Innovation
Decision Quality
Financial Acumen
Instills Trust
Manages Complexity


Closing Date


02 May 2025 , 23:59 more

Job Description

KEY ROLE RESPONSIBILITIES 

Customer Relations Management


Serve as the initial point of contact for customers logging new cases or disputes, ensuring timely and accurate case assessment and resolution
Communicate effectively with customers to inform them of case status, next steps, and final resolutions, ensuring a high level of customer... satisfaction.


Investigation and Resolution:


Investigate and analyze customer cases, gathering all relevant information and supporting documentation to identify root causes.
Manage chargeback processes, including investigating disputes, preparing necessary documentation, and ensuring compliance with Scheme Regulations and bank policies.
Maintain detailed records of each case, including actions taken, correspondence, and resolutions, ensuring compliance with bank policies and regulatory requirements.


Collaboration and Reporting:


Collaborate with internal departments to gather insights and address issues efficiently.
Collaborate with the legal and compliance teams in resolving complex cases that may require regulatory intervention or escalation.


Compliance and System Optimization:


Identify trends in customer complaints and proactively recommend improvements to internal processes and policies to prevent future issues.
Ensure adherence to service level agreements (SLAs) and regulatory guidelines while managing case timelines.
Contribute to continuous improvement initiatives aimed at enhancing the efficiency and effectiveness of the case resolution process.


Customer Protection and Advocacy:


Educate customers on fraud risks and preventative measures.
Handle customer concerns regarding fraudulent activity with professionalism and empathy.


Education:


Bachelor’s degree in risk management, Finance, Business, or related fields (preferred but not required).


Experience:


3+ years of experience in a customer service, dispute resolution, or operations role within the banking or financial services industry.
Strong understanding of banking products, services, and regulations.
3+ years of experience with chargeback management, including knowledge of relevant Scheme Regulations.


Skills and Competencies:


Excellent communication skills, both written and verbal, with the ability to present complex information clearly and professionally.
Strong analytical and problem-solving abilities.
Ability to manage multiple cases simultaneously while meeting deadlines and maintaining high standards of customer service.
Experience with case management systems and CRM tools is preferred.
Attention to detail and a customer-centric mindset.
Knowledge of regulatory and compliance standards in the banking industry (e.g., GDPR, TCF) is a plus.
Ability to remain calm and professional under pressure, particularly when dealing with escalated or challenging situations.
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit
The ideal candidate will play a pivotal role in addressing and resolving complex customer complaints, disputes, and operational issues. This position requires a high level of problem-solving skills, a thorough understanding of banking procedures, and the ability to communicate effectively with customers, internal teams, and external stakeholders.


Skills


Adaptive Thinking, Data Analysis, Data Controls, Financial Auditing, Information Management, Management Accounting, Planning and organisational skills, Risk Management, Threat Assessment


Competencies


Business Insight
Collaborates
Communicates Effectively
Cultivates Innovation
Decision Quality
Financial Acumen
Instills Trust
Manages Complexity


Closing Date


02 May 2025 , 23:59 more

We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and... solutions.


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability


Education


Bachelors Degree (B), High School (Grade 12)  (Required)


Closing Date


15 May 2025 , 23:59 more

Aspires to be a Financial Advisor


We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit... for purpose" financial plans and solutions.


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability


Education


Bachelors Degree (B), High School (Grade 12)  (Required)


Closing Date


15 May 2025 , 23:59 more

Aspires to be a Financial Advisor


We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit... for purpose" financial plans and solutions.


Competencies


Action Oriented
Balances Stakeholders
Builds Networks
Collaborates
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability


Education


Bachelors Degree (B), High School (Grade 12)  (Required)


Closing Date


15 May 2025 , 23:59 more