Culture and Leadership


Act as a cultural ambassador, promoting Penda Health's values in all decision-making and interactions.
Foster a collaborative, high-performance environment across teams involved in the opening of new centers.
Align the operational team with Penda’s mission of delivering high-quality, affordable healthcare.
Mentor team members, modeling effective problem-solving,... teamwork, and decision-making.
Build positive, productive relationships with departments such as clinical, finance, marketing, and facilities.


Strategic Operations Oversight

Location Identification and Acquisition:


Identify suitable sites for new centers, conducting feasibility studies on market demand, competition, and demographics.
Negotiate leases in collaboration with the finance team.


Clinic Design and Build-Out:


Manage architects, designers, and contractors to ensure timely and cost-efficient build-outs.
Oversee procurement and installation of IT infrastructure, networks, CCTV, medical equipment, and furnishings.


Technology and Infrastructure:


Oversee installation of IT systems, ensuring new locations are integrated into Penda’s EMR system.
Ensure the new location's online visibility on the website and platforms like Google Maps.


Task Assignment & Committee Collaboration


Take ownership of key operational tasks (e.g., medical supplies procurement, clinic construction).
Delegate tasks effectively to committee members across facilities, finance, procurement, and HR to ensure timely completion.
Work closely with the Co-Chair - IPS and department heads to coordinate task handovers and resource allocation.


Budget & Financial Accountability


Collaborate with the finance team to develop and track budgets for each new center, ensuring efficient cost management.
Monitor expenses related to build-out, procurement, and IT, reporting budget status regularly to senior leadership.


Risk Management & Continuous Improvement


Identify and mitigate risks associated with new center openings (e.g., construction delays, regulatory challenges).
Lead post-opening reviews, capturing lessons to enhance future center openings.
Ensure operational practices comply with healthcare regulations and safety standards.


Key Qualifications, Skills & Education


Educational Background: Degree in business administration, healthcare management, operations, or a related field.
Experience: Minimum 4 years in operations or project management, with a track record managing complex projects involving multiple stakeholders.
Regulatory Knowledge: Strong understanding of healthcare facility regulations and compliance in Kenya.
Leadership and Decision-Making: Excellent skills in leading and decision-making, with a focus on high-quality operational execution.
Financial Management: Proven experience in budgeting and financial oversight. more

About the Role

We are seeking a Vice Chair for the Expansion Committee - Operations. This part-time, internal role (approximately 50% of the individual’s time) is crucial in establishing new medical centers on schedule, ensuring compliance with regulatory standards, and fostering community engagement. The Vice Chair will work closely with the Co-Chair, Operations, and senior leadership, leading... pivotal tasks in regulatory compliance and community partnerships for the successful launch and operation of our expanding network.

Key Responsibilities

Permits and Regulatory Approvals:


Secure necessary permits and approvals for new medical centers.
Coordinate with local authorities to ensure timely acquisition of licenses and certifications.


Healthcare Licensing and Compliance:


Obtain and maintain healthcare licenses for each new location.
Ensure compliance with health and safety standards, and oversee facility inspections and certifications.


Strategic Expansion Discussions:


Collaborate with internal and external partners to align on market opportunities and address community health needs.


Community and Event Management:


Plan and execute launch events, engaging local communities and stakeholders for each new center.


Key Qualifications, Skills & Education


Leadership Experience: Proven experience leading cross-functional teams, focusing on regulatory, compliance, and operations.
Healthcare and Regulatory Knowledge: Strong understanding of healthcare licensing, regulatory requirements, and compliance in the Kenyan healthcare system.
Strategic Thinking: Ability to engage in high-level discussions with stakeholders, driving Penda Health’s network expansion in alignment with strategic goals.
Project Management: Demonstrated ability to manage multiple projects simultaneously with strong organizational skills.
Event Planning: Prior experience in community or corporate event planning is an added advantage. more

Job Summary:
We are looking for a highly motivated and detail-oriented Junior Business Systems Analyst to support the optimization and management of Penda Health’s IT systems and processes. In this role, you will work closely with senior team members to analyze business needs, recommend technological solutions, and assist with the implementation of innovative healthcare IT initiatives. You will... also engage with front line staff to understand their challenges, dig deep into existing systems to improve them, and contribute to the overall efficiency of the organization.
Key Responsibilities:

Process Improvement: Assist in gathering and documenting requirements, creating process models, and participating in user feedback sessions to streamline business processes.
System Monitoring & Support: Monitor system performance, troubleshoot issues, and provide technical support for software applications, particularly EMR and ERP systems.
User Training & Documentation: Help develop user guides, train staff on new features, and ensure smooth adoption of system updates and enhancements.
Vendor Coordination & Testing: Work with external vendors on application updates and patches, and assist in testing new features for seamless implementation.
Data Integrity & Automation: Support data accuracy, troubleshoot sync issues, and assist in automating workflows to improve reporting and operational efficiency.

Qualifications:

Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
1-3 years of experience in application/software support , business analysis, ideally within a healthcare setting.
Strong understanding of EMR and ERP systems.
Excellent problem-solving, analytical, and communication skills.
Proficiency in SQL and database management.
Familiarity with IT service management concepts and system integration techniques (APIs).
Willingness to work flexible hours in a fast-paced environment.

Additional Requirements:

Ability to maintain confidentiality of sensitive information.
Strong attention to detail and organizational skills.
Commitment to ongoing learning and professional development.
Team-oriented, adaptable, and able to thrive in a dynamic healthcare IT environment. more

SUMMARY OF POSITION:



We are looking for a Fixed Asset Junior Accountant who will be responsible  to  maintain an accurate record of all the assets owned by the company and their value and maintenance of the capital budget for all assets.



RESPONSIBILITIES:

Prepare monthly reconciliations of fixed asset data in Excel with General Ledger balances for all medical centers and the... support office.
Ensure all assets are accurately recorded and their locations properly tracked.
Conduct periodic physical stock takes of fixed assets as required
Maintain an accurate fixed asset register
Manage asset transfers and update locations as necessary.
Ensure that all assets are categorized into the correct fixed asset class.
Ensure compliance with accounting policies.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS:

Bachelor's degree or Diploma in Finance,Accounting or Business Administration
CPA II certification
Proficiency in Microsoft Excel
Strong team player with effective problem-solving abilities.
Strong analytical and ledger reconciliation skills.
1-2 yrs experience working as an accountant in a busy organization. Experience in FAR accounting is an added advantage. more

Role Summary:
Nursing Officer at Penda ensures the best quality of service and excellent patient experience through standardized patient triaging, management of emergencies, best MCH/FP services as well as other out-patient procedures.
Responsibilities:

Provide comprehensive and high-quality clinical services. This includes initial assessment of patients, triaging, MCH/FP and nursing... procedures as well as administering IV or IM medications using nursing best practice. 
Ensure the Medical Centre is always ready and well stocked with supplies and equipment, including well-packed clean and sterile items to attend to general and emergency cases. 
Be an Infection Prevention and Control Champion by implementing IPC best practices and Penda Health’s IPC protocols
Accurately and comprehensively record patient data in Penda’s electronic medical record in real-time. 
Complete the necessary MoH reporting requirements and ensure timely and accurate submission. 
Provide quality patient education and excellent patient experience to all clients.
Embrace, learn and develop in an evidence-based medical system in line with Penda’s developed protocols.
Participate in continuous professional development to stay current with advances in medical practices and technology.
Work with the nurse officer in-charge and/or branch manager to identify areas for process improvement and implementation of best practices (continuous improvement)  to enhance overall clinical/nursing operations.
You may be assigned additional tasks within the medical center by the branch manager or nursing officer in-charge. 
Be a great teammate and go above and beyond by actually making sure your teammates love their work. Work well with other colleagues and go above and beyond what is expected from you. 
Adhere to all ethical and legal standards of healthcare delivery.

Key requirements and attributes 

Diploma in Nursing - KRCHN holding a valid practicing license from NCK. 
Valid BLS certification is mandatory, ACLS is an added advantage 
Minimum of 2 years’ experience in a busy Healthcare Facility 
Demonstrated experience in MCH/FP 
Good communication (written and verbal) skills, outstanding patient interaction skills. 
Strong demonstrated ability to use electronic health records and digital health tools more

Role Summary:
This role involves supporting dentists & COHOs in providing patient care, managing dental records, sterilising instruments, and ensuring a clean clinical environment. The dental nurse will be pivotal in enhancing patient experiences and outcomes at Penda Health.
Responsibilities:

Assist dentists during a variety of treatment procedures, ensuring patient comfort.
Set up and... sterilise dental instruments and equipment before each use.
Provide patients with aftercare instructions following dental procedures.
Manage patient records, including updates and maintaining confidentiality.
Take and process dental X-rays and other diagnostic tests as required.
Ensure all dental work areas and instruments are cleaned and sterilized according to health and safety protocols.
Ensure strict compliance with infection control protocols and use of personal protective equipment (PPE).
Stock and manage dental supplies, placing orders when necessary to ensure availability.
Assist with front office tasks as needed, such as scheduling appointments and managing patient queries.
Promote dental health by educating patients on oral hygiene strategies.
Participate in team meetings and training sessions to stay updated on the latest dental practices and Penda Health protocols.
Contribute to quality improvement initiatives by actively participating in clinical audits and implementing best practices.
Adhere to all ethical and legal standards of the medical profession, maintaining patient confidentiality and privacy at all times.
Comply with all healthcare regulations, guidelines, and policies, ensuring patient safety and quality of care.

Key requirements and attributes 

Trained dental nurse
A minimum of 6 months experience in a dental clinic/post internship
Excellent communication and interpersonal skills to interact effectively with patients and medical centre team members.
Compassionate and patient-centred approach to care.
Strong organisational and time-management abilities.
Proactive in learning and adopting new techniques and technologies in dental care.
Ability to work collaboratively in a team environment and support initiatives to grow patient numbers.
Strong commitment to patient safety, confidentiality, and ethical conduct. more

Purpose and Scope:
The HR Manager works closely with the Support Office Departments, Leadership team, and other HR team members to create a passionate and high-performing Penda team. This role ensures the effective implementation of HR strategies, policies, and initiatives across the organization, focusing on performance management, talent development, employee relations, and fostering a culture... aligned with Penda’s vision.
Key Responsibilities:

Team Management and Oversight: Lead and develop the HRBP Associates, ensuring HR initiatives are effectively communicated and implemented.
Employee Motivation: Collaborate with the Head of People and key stakeholders to build an inspiring HR strategy for the Support Office team.
Employee Relations and Performance Management: Oversee employee relations, manage performance processes, and develop long-term solutions for recurring issues.
Talent Management: Develop recruitment strategies, optimize staff needs, and enhance employee engagement.
Compensation and Benefits Oversight: Co-lead compensation policy development and communicate benefits programs to staff.
Culture and Policy Advocacy: Champion the company’s culture, review HR policies, and ensure legal compliance.
Staff Training and Development: Identify training opportunities, manage the onboarding process, and develop future leaders.
Continuous Improvement and Innovation: Assess and improve HR processes, implement best practices, and collaborate with leadership on HR strategies.

Knowledge, Experience & Personal Attributes:

Bachelor’s degree in Business, HR, or related discipline.
Minimum 5 years of HR experience, with at least 2 years in a managerial role.
Membership in a relevant HR professional association preferred.
Proven track record of leading and developing high-performing HR teams.
Excellent communication, conflict resolution, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to influence and build relationships at all organizational levels. more

Scope of work
Pigia Penda is the official Penda Health Call Center Platform handling both Telemedicine and General Customer requests virtually. Our Call Center Representatives play a pivotal role in maintaining smooth communication and delivering exceptional customer service. Within our dynamic call center environment, their core responsibilities encompass promptly addressing incoming calls from... patients, ensuring excellent customer handling, resolving issues, escalating concerns as needed, and conducting follow-up calls with our patients post-treatment. These efforts are crucial in ensuring that every interaction with Penda Health is efficient, supportive, and responsive to our patients' needs.



Responsibilities:

Answering all incoming calls professionally and ensuring that callers’ issues are resolved well, providing the right information promptly.
Handling follow-up calls for all patients assigned, ensuring a great patient experience and escalating to a Pigia Penda Provider as needed.
Assigning all paid teleconsultations to medical providers sequentially and making follow-ups to ensure all paid patients are attended to.
Ensuring a great experience for patients when they call or chat, achieving first-time resolution and providing adequate information.
Responding to any inquiries on Chat na Penda and transferring/escalating medical-related chats to a Provider appropriately.
Ensuring proper documentation in all required documents, such as call forms and EMR.

Requirements: 

Diploma in Customer Service  or any other related field.
2 years of Relevant working experience and having worked in a Call Center would be an added advantage.
Basic computer skills with a typing speed of above 40 wpm
Fluent in Swahili and English.
Great team player with drive for results and enjoys being part of a team. 
This is a Non - Clinical Role. more

Purpose and Scope:
The HR Manager works closely with the Support Office Departments, Leadership team, and other HR team members to create a passionate and high-performing Penda team. This role ensures the effective implementation of HR strategies, policies, and initiatives across the organization, focusing on performance management, talent development, employee relations, and fostering a culture... aligned with Penda’s vision.
Key Responsibilities:

Team Management and Oversight: Lead and develop the HRBP Associates, ensuring HR initiatives are effectively communicated and implemented.
Employee Motivation: Collaborate with the Head of People and key stakeholders to build an inspiring HR strategy for the Support Office team.
Employee Relations and Performance Management: Oversee employee relations, manage performance processes, and develop long-term solutions for recurring issues.
Talent Management: Develop recruitment strategies, optimize staff needs, and enhance employee engagement.
Compensation and Benefits Oversight: Co-lead compensation policy development and communicate benefits programs to staff.
Culture and Policy Advocacy: Champion the company’s culture, review HR policies, and ensure legal compliance.
Staff Training and Development: Identify training opportunities, manage the onboarding process, and develop future leaders.
Continuous Improvement and Innovation: Assess and improve HR processes, implement best practices, and collaborate with leadership on HR strategies.

Knowledge, Experience & Personal Attributes:

Bachelor’s degree in Business, HR, or related discipline.
Minimum 5 years of HR experience, with at least 2 years in a managerial role.
Membership in a relevant HR professional association preferred.
Proven track record of leading and developing high-performing HR teams.
Excellent communication, conflict resolution, and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to influence and build relationships at all organizational levels. more

Job Overview:
As an IT Systems Intern, your primary responsibility will be the effective administration of the Penda Points program. This role demands maintaining up-to-date point balances and ensuring a seamless operational experience for both Penda staff and patients.
This internship offers a rich learning experience in IT operations, providing a broad understanding of system analysis and... management. You will engage in various hands-on tasks, crucial for evaluating and enhancing IT operations. Your involvement will span the complete lifecycle of software system implementation, encompassing system selection, deployment, and thorough evaluation.
A significant component of your learning journey will include gaining practical experience in conducting User Acceptance Tests (UATs), creation and management of systems documentations and more.. Regular system reviews will form an integral part of your responsibilities, essential for maintaining and boosting system performance.
Additionally, you will play a pivotal role in contributing to Business Continuity Planning (BCP). This aspect is crucial for developing robust strategies that ensure operational resilience and continuity.
This internship is not just a role, but a gateway to developing a strong foundation in system analysis and management, all while gaining invaluable exposure to real-world IT operations and strategic implementations.
Roles and Responsibilities:

Penda Points Program Management: Efficiently administer and maintain the Penda Points program. Track participant progress, handle queries and issues related to the program, and assist with testing, and implementation of iterations on the program
Data Entry and Management.
Data Analysis: Analyzing and interpreting data using excel, creating charts, graphs and tables to help decision making and support business processes.
Software Support (Level I): Provide customer support for Penda's software products, including troubleshooting and resolving technical issues in a timely and efficient manner.
Documentation of Processes and Procedures: Create and maintain documentations of various processes and procedures, usually in the form of workflows, flowcharts, and checklists. Provide clear and concise instructions for both internal and external system users.
Training and Development:  Work closely with the Business Systems Analyst to ensure that training needs aligns with overall business objectives.
Creation of User Guides/Manuals: create and update user guides and manuals, on how to use a particular software, process or product, to help users easily understand and effectively use the product or service.
Support for Technological Transition: Prepare users for the transition between technologies/processes, providing training and support during and after the transition, and monitoring and troubleshooting issues that may arise during the transition process.
Other Duties: As assigned.

Job Requirements:

Degree or Diploma in IT, Computer Science or related field
Strong problem solving and analytical skills
Excellent communication with end-users
Experience working with Power BI and Excel
Technical proficiency in database design development, data models, techniques for data mining, and segmentation will be an added advantage. more