Job Description

Customer Support: Respond to customer inquiries via phone, email, chat, or other communication channels in a prompt and courteous manner.
Technical Troubleshooting: Assist customers with basic technical issues related to hardware, software, and other IT products. Escalate complex issues to the appropriate technical support teams when necessary.
Product Knowledge: Maintain a... deep understanding of the company’s products and services to provide accurate information and solutions to customers.
Issue Resolution: Track and document customer issues using a ticketing system, ensuring all cases are resolved in a timely manner and follow-up is conducted as needed.
Customer Education: Provide customers with guidance on product features, best practices, and troubleshooting steps to enhance their user experience.
Feedback Collection: Gather customer feedback and communicate it to relevant departments to help improve products, services, and customer experience.
Process Adherence: Follow company procedures and guidelines for customer service, including escalation protocols, privacy policies, and data protection regulations.
Continuous Learning: Stay up-to-date with new product releases, industry trends, and advancements in technology to provide the best possible support to customers.

Qualifications

Education: High school diploma or equivalent (required). An associate or bachelor’s degree in IT, Computer Science, or a related field (preferred).
Experience: Previous experience in a customer service role, especially in an IT or technical support environment (preferred).
Technical Skills: Basic understanding of IT systems, networking, software, and hardware. Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce).
Communication Skills: Excellent verbal and written communication skills with a focus on clarity and customer satisfaction.
Problem-Solving: Strong analytical and troubleshooting skills with the ability to remain calm under pressure.
Interpersonal Skills: Patience, empathy, and the ability to handle difficult situations professionally.
Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment. more

Responsibility
Junior developer to work with Omnivoltaic global development team. Main area of work will be web- based applications in the general area of UX/UI, and with specific focus on e-Commerce and digital marketing.
Candidate Profile
Education: Undergraduate degree or above: computer software, communication network, microelectronics, applied mathematics or similar majors.
Specific... Technology and Development Experience
We are seeking JavaScript web programming talents, specifically:

React,js based UI/UX
RESTful API, GraphQL query language
e-Commerce: e.g. Shopify
Social media interface API
Interaction with Backend Stacks: Node.JS, Express, Typescript ORM Database technology: MongoDB, PostgreSQL
ChatGPT and AI based Toolchain.

General Work experience

2+ years of experience in some of the following industry / application verticals:
Chat-Box / Visitor Engagement
Customer services and call-center systems
Admin Dashboard
Banking or mobile money account management
Rental or fleet management
Familiarity: DevOps processes and GitHub operations
Familiarity: mainstream cloud computing platform: AWS, Microsoft Azure more

Responsibilities: 

Maintain accurate and up-to-date financial records by recording and reconciling all accounting transactions, including accounts payable and receivable, and inventory. 
Issue invoices to customers with meticulous attention to detail and timeliness. 
Process invoice payments efficiently and ensure accurate recording in the general ledger using Xero accounting... software. 
Review employee expense claims, ensuring compliance with company policies and procedures. 
Assist with month-end and year-end closing processes, including preparing account reconciliations and supporting schedules. 
Utilize Xero accounting software to prepare accurate and insightful financial reports and provide actionable insights to management. 
Assist with other accounting and finance tasks as needed. 

Qualifications and Skills 

Bachelor’s degree in accounting, Finance, or a related field. 
A minimum of 2 years' experience in accounting, preferably in a corporate setting. 
Comprehensive knowledge of accounting principles and practices in accordance with IFRS. 
Proficiency in using Xero accounting software and Microsoft Excel. 
Strong attention to detail and organizational skills. 
Ability to work both independently and collaboratively within a team. 
Excellent communication and interpersonal skills. more

As a Merchandiser, you will be responsible for analysing data to support our product selection, pricing strategies and inventory management. This position requires advanced proficiency in Excel and the ability to work with large data sets

Responsibilities: 

Analyse sales trends, inventory levels, and other data to determine optimal product selection and pricing strategies.
Utilise data to... make recommendations for product promotions, markdowns, and inventory management.
Collaborate with cross-functional teams, including marketing and supply chain, to develop and execute merchandising plans.
Monitor product performance and make adjustments as necessary to achieve sales targets.
Develop and maintain reporting tools to track key performance indicators and provide actionable insights to management.
Continuously improve processes and methodologies to optimize efficiency and accuracy of merchandising operations.

Qualifications: 

Bachelor’s degree in business, Statistics, or a related field
3+ years of experience in merchandising, retail analytics, or a related field
Advanced proficiency in Excel, including pivot tables, VLOOKUPs, and macros.
Experience with data visualization tools such as Tableau or Power BI preferred.
Strong analytical and problem-solving skills with a detail-oriented mindset
Excellent communication skills with the ability to present complex data in a clear and concise more

JOB SUMMARY
As a sales manager of Kenya you will look for opportunities to promote the brand and find new business.  You will identify the potential customers and the best partners to work with.  You will in time understand who is who and how best to position Knipex as a premium brand.  You should be able to research the decision makers of the companies and be able to close deals.
The Role is to... promote the Knipex brand and find channels to market while building awareness / boosting the brand recognition. Understanding the market and how our tools fit into the picture.
The position requires management skills, excellent team building and people coaching skills, extensive experience and in-depth understanding of operational and administrative support processes and compliance requirements. She/he must demonstrate an understanding of Knipex needs and concerns for ensuring effective sales management support.
As a member of the Senior Management Team in Kenya, s/he participates in decision making at the organisational level and policy making on matters of Sales, Management and operations.
The position reports to the Country Director.  You will be largely independent but will need to report – a framework of guidelines will be in place to work within
ROLES AND RESPONSIBILITIES

Making meetings, does product demonstrations, closing sales, finding key markets, creating a community
Have the ability to be customer facing and drive deep technical whiteboard sessions aligning our current capabilities plus our product roadmaps with our customer’s business outcomes
Personally and actively developing and fostering relevant senior client relationships in support of the overall achievement of sales targets
Actively supporting sales cycles and major customer engagements by bringing specific knowledge and experience to the opportunity
Driving the adoption of key Sales programmes and providing feedback on these
Undertaking external benchmarking - identifying and overseeing implementation of sales management best practices
Ensuring compliance with the sales governance processes and best practice
Ensuring a robust and accurate outlook process at all times and shortfalls to plan identified and remedial actions carried out promptly
Working with Marketing to develop demand generation activities and ensuring 100% follow up of all leads and suspects created from these activities by salespeople in the team

Qualifications
KEY COMPETENCIES AND QUALIFICATIONS

Driver’s licence, secondary school or Tertiary education is a must
Experience in selling tools, equipment and machinery is a prerequisite
Applicant must be available for travel when required and should have a valid passport 
Must understand basic mechanical concepts
Proficient in Computer with knowledge in Microsoft Office Suite, Internet usage, Outlook, Excel, Word, Power Point 
Should have expertise to cold call in person and by phone. 
Ability to thrive in team environments, with a strong understanding of diversity and other cultures
Excellent written and oral communication skills, with a fluent writing style and good knowledge and practical use of both English and Kiswahili. 
Customer focused while handling multiple priorities
Organised, works well alone, independent, can speak in groups for training
Excellent presentation skills

Additional Information
WORKING CONDITIONS

The position is based in Nairobi, Kenya.
Remote work 

EXPECTED PERCENTAGE OF TIME TRAVELLING

Travel to other parts of the country (estimated at 30% of work time) is a core requirement of this position. Occasional travel outside Kenya may be necessary. more

Responsibilities: 

 Develop pricing strategies and conduct pricing analysis to optimize revenue and profit margins.
Analyse large datasets to identify trends and insights to drive business decisions.
Build financial models to support business planning and forecasting.
Prepare and present financial reports and analysis to senior management and stakeholders.
Collaborate with cross-functional... teams to support decision-making and business initiatives.
Identify and implement process improvements to enhance financial reporting and analysis capabilities.
Monitor key performance indicators (KPIs) to ensure business objectives are being met.
Conduct ad-hoc financial analysis as needed.

Qualifications: 

Bachelor’s degree in finance, Accounting, Economics, or a related field.
5+ years of experience in financial analysis, preferably in an e-commerce or retail environment.
Advanced Excel skills, including financial modelling and data analysis.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Ability to work independently and as part of a team.
High level of business acumen and understanding of e-commerce industry trends and dynamics. more

Responsibilities:

Deal with inbound sales queries via email and phone
Set and enforce company standards for quality of service
Identify prospects through cold calling, networking and customer referrals
Analyse sales metrics to determine success of strategies
Employ knowledge of products and services in providing appropriate response to client enquiries
Assist with the resolution of... customer issues or complaints
Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests
Provide cover for customer service agents

Qualifications
Key Requirements:

2 years’ experience in a retail sales role
Experience selling outdoor furniture is ideal but not essential
Exceptional Customer Service skills
Exhibit a growth mindset
Effective communication skills – written and verbal

Additional Information
Skills:

Ability to clearly communicate technical information verbally and in written form, and present information in meetings and to groups.
Must have good sales and negotiation skills.
A positive, confident, and proactive attitude
High level influencing and communication skills more

Job Description

Responsible for managing and delivering the marketplace financial goals for Rattan Direct and Lifestyle Furniture, creating and implementing roadmaps that align with wider business activities.
Oversee the marketing and advertising activity across marketplace channels maximising performance and return on investment. Apply effective planning and tactical trading activities across... each channel.
Continuously monitor marketplace performance and identify product, service, or marketplace issues, and resolve. Identify new marketplace opportunities.
Develop and manage relationships and processes with marketplace account managers. Manage day to day trading and operations with external partners.
Responsible for managing and delivering the Refurbished Products Category financial goals. Deliver and exceed the revenue objectives for discontinued/finished goods and refurbished products across channels such as Amazon, eBay, Wayfair etc. Leading pricing, allocation, and distribution.
Work directly with the wider marketing and sales team to feed into marketing and sales plans, including promotional opportunities, pricing optimization, and content creation.
Attend Trading Meetings with Demand Planning, Sales, and Finance to forecast and deliver sales/margin targets. Work cross-functionally with internal and external stakeholders to ensure promotions are well merchandised and drive a positive uplift in sales.
Work with the Junior Marketing Executive to oversee the creation of assets such as infographics using Canva with a view to improve listing KPIs on marketplaces and drive in-channel advertising and channel specific campaigns.
Support the Insight Group with relevant insights into digital shopper behaviour and trend analysis to optimise overall category and marketing strategies.

Qualifications

Experience in digital marketing, ideally with marketplace or account management experience.
Experience working closely and/or partnering with cross functional teams especially, supply and logistics, digital analytics, creative and category teams.
Experience working in a daily trading environment with daily pacing.
Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook preferred.
Strong team player, approachable and supportive.
Knowledge and understanding of important digital performance metrics such as Traffic & Conversion analysis, Click through rate, ROAS etc.
Hands-on mentality, dynamic and collaborative personality, interest of working in a fast paced and continuously changing environment.
Creative thinker who is not afraid to challenge the status quo. more

This individual will work closely with the sales and marketing teams to identify how to best target user groups at different stages of the sales and marketing funnel. The ideal candidate will collaborate across functions to deliver an effective email marketing strategy to meet the business objectives in the most efficient and cost-effective manner.
Responsibilities: 

Work closely with sales... and marketing teams to identify our target email audience and grow our email lists, using lead magnets and gated content. 
Design and implement direct email marketing campaigns aligned to promotional activity and business requirements. This includes (but is not limited to) developing copy and subject lines and designing email templates. 
Build an automated customer journey that nurtures our audience from lead through to conversion.  
Building on customer lifetime value by creating and managing a post-purchase email journey that drives repeat custom. 
Manage and report on email marketing campaigns and results; use results to determine ROI, make suggestions for improvements, and establish best practices. 
Ensure prompt, accurate, and error-free communication with customers to build loyal relationships and minimise unsubscribes. 
Work with leadership to determine goals; report on sales revenue generated from email marketing efforts. 
Maintain the email database, developing a preference centre and identifying list hygiene processes including scrubbing points. 
Continuously optimise emails by monitoring and updating personalisation, send timings, calls-to-action, images, graphics and additional advanced features. 
Ensure emails follow industry standards, and privacy policies including a good knowledge of GDPR.

Qualifications: 

Qualification in marketing or related discipline. 
3+ years of digital marketing, marketing analytics, or email marketing experience, preferably in a related industry. 
Strong communication skills – written and oral. 
Impeccable grammar, writing skills, and deep understanding of direct vs. indirect email copy. 
Ability to track, measure, and report on results of email marketing campaigns to determine ROI. 
Sufficient experience in marketing automation and content asset management systems. 
Excellent analytical skills and ability to provide actionable insights from data. 
Solid understanding of the sales lifecycle. 
Skilled in problem solving and project management. 
Self-starter with a history of pushing for deadline-driven results. more

Responsibilities: 

Assist with the development and execution of marketing and ecommerce campaigns and projects, including social media, email marketing, website maintenance, marketplaces and promotions.
Conduct research on competitors and industry trends to identify new opportunities for growth and optimisation.
Assist with customer research such as building surveys and organising prize... winners.
Assist with the management and optimization of the company's ecommerce platform, including product listings, pricing and promotions.
Manage customer reviews including the collection and approval process, and on-site maintenance and customer communications.
Assist with the creation and editing of content for marketing materials, website, and social media platforms.
Support the coordination of creative content from our freelancer network, including photography, videography and CGI.
Manage and maintain the Digital Asset Management System.
Collaborate with cross-functional teams, including product development, supply chain, operations, and customer service to ensure a seamless customer experience.
Other duties as assigned.

Qualifications
Skills: 

Must have knowledge of E-commerce platforms.
Must have advertising skills.
Must have marketing skills.
Content strategy knowledge.
Must have verbal communication skills.

Qualifications: 

1-2 years of relevant experience in marketing and ecommerce, preferably in a retail or ecommerce industry.
Desirable but not essential to have knowledge of ecommerce platform Magento 2.
Familiarity with digital marketing tactics, including email marketing, social media, and paid advertising.
Highly organized with strong attention to detail, more