The core responsibilities of this position are as follows:
Managing the Front Desk

Provide a friendly welcome to clients and visitors and appropriately direct them;
Professionally and courteously provide routine information to walk-ins, clients, and/or visitors;
Promptly answer telephone calls, take and pass on messages as appropriate;
Manage patients’ queues and send them through... promptly;
Pay attention to security at the front desk area, press the panic button, and/or proactively call for support if a security situation is developing.

Scheduling

At the request of various officers, call candidates or clients for interviews, call clients for specific interventions as requested, and provide them with directions/and or a map as needed;
At the request of HR, come up with codes for candidates attending skills assessments.

Information, Documentation, and Sharing

Check for gaps in primary case data when clients visit the office, complete missing information, photocopy UNHCR and DRS documentation where needed;
In consultation with the Clinical Officer and the Program Managers, create new cases in the database.
Inform clients attending the office of relevant new information, such as changes in protocol or documentation at UNHCR or DRA, office closures, etc.
In collaboration with the M&E unit, provide feedback to clients after assessments;
Conduct interviews for clients who have gone through the Resettlement interviews;
In liaison with the cleaners ensure the lactating room is kept clean ;
Sort and distribute incoming mail, invoices, and other documents; prepare outgoing mail for pickup and/or courier;
Maintain and update the record of internal telephone extensions and share with all staff whenever there are changes;
Operate bulk SMS and short code systems, sending out messages, receiving messages, and passing on messages to various departments as appropriate.
Respond to email inquiries received via the office mailbox and redirect them when needed.

Other duties as assigned.

Required qualifications:

Bachelor’s degree in Office Administration, Business Administration, Social Sciences, or any other related field; OR
Two years’ experience in a Front Desk role and a Diploma in a related field in lieu of a Bachelor’s degree;
Fluency in Kiswahili and English.

Desired qualifications:

Experience working with refugee populations in an urban setting;
Fluency in refugee-spoken languages like Somali, Oromo, Kinyamulenge, etc., will be an added advantage.

Special Requirements:

Current Police Clearance Certificate. more

As part of the UNHCR-RefugePoint Collaboration Project, the Resettlement Trainee will undergo three weeks of resettlement training at RefugePoint’s office in Nairobi Kenya. The training will consist of an introductory course on the theory of resettlement and resettlement casework, including shadowing and mentoring experienced RefugePoint resettlement staff. Trainees will work with RefugePoint... clients in interviewing and drafting resettlement submissions.
The Trainee will then be deployed to a UNHCR duty station for approximately 2.5 months. The Trainee will work as part of the UNHCR Resettlement Unit conducting resettlement interviews and submitting cases for resettlement consideration. The Trainee will work within a dual reporting structure that includes a UNHCR supervisor at their duty station and a reporting line to RefugePoint’s offices maintained through regular operational and administrative communication during all stages of deployment.
Upon successful completion of the Traineeship Program, the Trainee will be eligible for inclusion on future shortlists for RefugePoint resettlement deployments.

What You’ll Do

Actual functions may vary according to the circumstances of the UNHCR duty station and will be outlined more specifically in Terms of Reference (TOR) particular to the assignment.

Interviewing refugees and completing resettlement casework:

Conduct interviews and complete resettlement submissions following applicable guidelines and standard operating procedures
As part of the casework process, refer vulnerable refugees to available services as appropriate
Meet set targets for the number of interviews and number of resettlement referrals completed

Internal operational, administrative, and other reporting:

Submit timely, accurate, and informative quarterly narrative and case tracking reports
Submit timely and complete monthly Timesheets and Expense Reports
As requested, provide thoughtful work highlights and/or visual material for external communications to donors, partners, and other constituents
Contribute to other reporting and communication as needed

Ensuring the highest standards of professionalism:

Adhere to both UNHCR’s and RefugePoint’s Code of Conduct, standard operating procedures, and guiding principles, and uphold the highest professional and ethical standards
Uphold programmatic integrity by guarding against fraud and any other misconduct
When on assignment to UNHCR, actively participate as a member of the UNHCR team and comply with all UNHCR policies
At all times, actively contribute to RefugePoint’s programs by embracing a learning attitude and by engaging in a lively discussion to develop professionally and improve programs
Any other duties as assigned by the UNHCR supervisor, in accordance with RefugePoint’s goals and agreed upon by the RefugePoint supervisor

Who You Are

You have good command of the English language (spoken, reading, and written); for Ecuador deployment, Spanish language is required (spoken, reading, and written)
You have strong writing and analytical skills
You have strong computer skills, proficient in using Microsoft Office, and have the ability to learn computer programs quickly
You have familiariaty with the refugee and forced migration context, either through work or lived experience
You have excellent interviewing and counseling skills, including the use of age-appropriate, gender-sensitive, and trauma-informed techniques and principles
Are an effective communicator who operates with emotional intelligence. You are a deep listener and seek to understand others' perspectives and needs before responding
You work well under pressure, maintaining flexibility and attention to detail under challenging circumstances
You have strong interpersonal and diplomacy skills; ability to work effectively with partners and cross-cultural teams
You have the ability to travel on short notice and live under difficult conditions, including refugee camps more

This position is responsible for providing broad, high-level support to the agency’s deployment program, also called the UNHCR Collaboration Project (UNCP), and acts as the primary supervisor for the agency’s deployed Experts. The primary purpose of the UNCP is to deploy RefugePoint Experts in the field of Resettlement, Complementary Pathways and Child Protection to UNHCR offices throughout the... world, focusing on Africa and the Middle East. These Experts provide direct support to UNHCR through casework and capacity building related to third-country solutions.
This position is based in Nairobi, Kenya and reports to the Associate Director, Deployment Program, a position based at RefugePoint’s Headquarters in Boston, USA. Thus, supervision is fully remote.
The position is a member of RefugePoint Kenya’s Senior Management Team.

Core responsibilities and duties of the positions are as follows:

Supervises, mentors and technically supports Experts deployed to UNHCR, to ensure high quality, efficient and professional implementation of the deployment program;
Develops and maintains strong relationships with UNHCR HQ, Regional Bureaus and Country and Field Offices. Communicates regularly with UNHCR focal points to plan and execute deployments;
Helps negotiate Terms of Reference (TORs) for assignments and monitors and evaluates team and individual progress at regular intervals to ensure that assignments are on track to meet targets specified in TORs;
Assists with UNCP recruitment, including reviewing applications and conducting interviews, and works closely with HR to ensure a healthy pool of candidates is maintained;
Provides newly recruited staff with comprehensive orientation on RefugePoint’s overall mission, the UNHCR Collaboration Project, and life as an Expert;
Supports the training of newly recruited Resettlement and Complementary Pathways Experts on technical areas of refugee resettlement and other pathways;
Closely reviews narrative and case tracking reports from Experts, follows up on issues presented, and collates into quarterly reports to be shared internally;
Conducts check-ins with new Experts during the first month of their deployment, and regular check-ins with all Experts on a quarterly basis, fostering strong communication between the Expert and the UNCP, identifying best practices, and troubleshooting problems;
Evaluates and monitors the outcomes of deployment activities and makes recommendations to enhance programming;
As requested, contributes to discussions with the Agency’s senior management around strategy and vision of the UNCP;
Assists in compiling quarterly narrative reports to HQ on the highlights, outputs and challenges of the UNCP;
Promotes a sense of connectivity and professional development amongst program staff, as well as a sense of connection between program staff and others within the Agency;
Organize regular “brown bag” presentations for RefugePoint staff, providing more detailed updates on particular aspects of the program;
Keeps up to date with global, regional and local trends and policies in Third Country Solutions, as these conversations apply to the UNCP;
Adheres to RefugePoint’s code of conduct, Standard Operating Procedures, guiding principles, and uphold the highest professional ethical obligations;
Meets deadlines consistently, resolve challenges in a collaborative manner, and maintain responsive lines of communication with all levels of management and staff.
Any other duties as assigned by the Deployment Program Manager.

Required qualifications:

University degree in a related field and 4 years of refugee-related work experience.
At least 2 years of experience in a deployment program or other similar secondment program, ideally with UNHCR.
Significant familiarity with UNHCR and its policies and procedures for partners.
Experience working with refugees in Africa preferred.
Excellent diplomatic and interpersonal skills.
Excellent organizational and time management skills.
Excellent English language communication skills (reading, writing, speaking, listening).
Experience training groups preferred.
Experience in Child Protection/ Best Interests Procedures an advantage.
Strong writing and analytical skills.
Strong computer skills, including Microsoft Office; knowledge of ProGres database or the ability to learn computer programs quickly an advantage.
Demonstrated ability to work well under pressure, maintaining flexibility and attention-to-detail under challenging circumstances.
Commitment to RefugePoint’s mission of providing lasting solutions to the world’s most vulnerable refugees.
Commitment to adhere to RefugePoint and UNHCR Code of Conduct and conduct oneself in a professional and courteous manner at all times.
Ability to travel in Africa on short notice and sometimes under difficult conditions, including to refugee camps, remote areas and sometimes high security environments.

Special Requirement:


Police clearance certificate. more

The primary responsibility of the Community Navigator is to act as a link to the community by providing language interpretation and to assist the organization in providing timely information to refugees and asylum seekers towards their self-reliance. 

Duties and responsibilities:

Act as a guide to the organization in tracing clients in the community.
Gather preliminary information from... households and flag the ones at risk for assessment. 
Work alongside other staff in conducting visits to clients’ homes and businesses.
Provide interpretation and translation(verbal communication and translation of documents).
Receive prescriptions from refugees, share them with RefugePoint - approved pharmacies, and ensure timely delivery of medicines.
Participate in community mobilization and education as directed by RefugePoint.
Accompany patients to the hospital when called upon.
Represent RefugePoint in community-based meetings or other meetings as assigned.
Provide weekly and monthly community updates to RefugePoint.
Participate in training and capacity-building programs to enhance skills and knowledge.
Attend to any other duties assigned by the line supervisor.

Requirements:

Be a resident of Nairobi and, preferably, Eastleigh and its environs.
Be fluent in Somali, English and Kiswahili.
Must hold appropriate UNHCR/DRS document; Refugee ID card and/or recent Government Proof of Registration (PoR).
Must have a minimum of secondary school education.
Excellent interpersonal and communication skills.
Cultural sensitivity and the ability to work effectively with diverse populations.
Ability to maintain confidentiality.

Desired:

Post-secondary school training, e.g. in health, community development, counseling, business administration, etc. 
Experience in community work.

Female candidates are highly encouraged to apply. more

Managing the Front Desk

Provide a friendly welcome to clients and visitors and appropriately direct them;
Professionally and courteously provide routine information to walk-ins, clients, and/or visitors;
Promptly answer telephone calls, take and pass on messages as appropriate;
Manage patients’ queues and send them through promptly;
Pay attention to security at the front desk area, press... the panic button, and/or proactively call for support if a security situation is developing.

Scheduling

At the request of various officers, call candidates or clients for interviews, call clients for specific interventions as requested, and provide them with directions/and or a map as needed;
At the request of HR, come up with codes for candidates attending skills assessments.

​Information, Documentation, and Sharing

Check for gaps in primary case data when clients visit the office, complete missing information, photocopy UNHCR and DRS documentation where need be;
In consultation with the Clinical Officer and the Program Managers, create new cases in the database.
Inform clients attending the office of relevant new information, such as changes in protocol or documentation at UNHCR or DRA, office closures, etc.
In collaboration with the M&E unit, provide feedback to clients after assessments;
Sort and distribute incoming mail, invoices, and other documents; prepare outgoing mail for pickup and/or courier;
Maintain and update the record of internal telephone extensions and share with all staff whenever there are changes;
Operate bulk SMS and short code systems, sending out messages, receiving messages, and passing on messages to various departments as appropriate.
Respond to email inquiries received via the office mailbox and redirect them when needed.

Finance Support

Assist with preparing bus fare vouchers for clients scheduled to meet with staff members. 

​​​​​​​Other duties as assigned. 
Required qualifications:

Bachelor’s degree in Office Administration, Business Administration,  Social Sciences, or any other related field;
​​Two years experience in a Front Desk role and a Diploma in a related field in lieu of a Bachelor’s degree;
Fluency in Kiswahili and English.

Desired qualifications:

Experience working with refugee populations in an urban setting;
Fluency in refugee-spoken languages like Somali, Oromo, Kinyamulenge, etc., will be an added advantage.

Special Requirements:


Current Police Clearance Certificate more

Position overview
This position requires the highest degree of professionalism and ethical commitment to conduct a mapping and needs assessment on family reunification and subsequently implement a needs-based Family Reunification Program in Kenya.  The position will largely be based in RefugePoint’s office in Nairobi, Kenya, with a roving component to Dadaab and Kakuma Refugee Camps to address... identified family reunification needs.  



Core Responsibilities: 
Mapping and Needs Assessment 

Conduct a preliminary family reunification needs assessment to determine the scope of need, trends in countries of origin and family reunification countries. This will include but not be limited to working with UNHCR and partners in Nairobi, Kakuma and Dadaab areas, accessing the proGres database, and gathering input from the refugee community to identify a comprehensive list of potential clients who may be eligible for family reunification, as well as meeting persons of concern and conducting focus groups;
Undertake a mapping exercise of current family reunification actors in Kenya, including NGOs, IOM and representatives of third countries and develop key contacts and support in the creation of referral pathways;
Based on the findings of the needs assessment and mapping exercise, and in conjunction with the Program Coordinator Third-Country Solutions (3CS), create systems and build networks and partnerships for the identification and referral of children and spouses for family reunification.  This will involve working closely with community leaders, structures, partners, interlocutors and third countries;
Where applicable, work with the Program Coordinator 3CS to cultivate and formalize relationships with legal assistance providers and establish a framework and system of referral for legal support;
Support in the development of a work plan in conjunction with the Program Coordinator 3CS and draft a framework for Family Reunification Standard Operating Procedures (SOPs).  The SOPs will include a fraud mitigation plan to identify, respond to, and mitigate fraud and child trafficking, as well as measures that focus on reducing the likelihood of family reunification becoming a pull factor;
Undertake any other activity deemed necessary by the supervisor. 

Family Reunification Casework

Work closely with the Program Coordinator 3CS to identify and screen cases of children-at-risk as well as vulnerable adults with family ties that meet the family reunification criteria per established guidelines and based on the scope of the program; 
Communicate with the children/families and manage their overall expectations for family reunification, as well as explain the possible timelines and uncertainty of family reunification applications.  For cases under IRAP, the Manager will hand over the cases to them for full case management on the legal side.  For cases outside IRAP’s scope, the Manager will liaise and collaborate with organizations, UNHCR, lawyers and other parties including government entities who are facilitating the family reunification process.  In both instances, the Manager will support the cases with any documentation or information needed;
When needed, conduct Best Interests Assessments (BIAs) or Best Interests Determination (BIDs) for children who may be eligible for family reunification, or make the appropriate referral for BIA/BID.  In instances where children do not meet the FR criteria, the Manager will assess and make resettlement referrals as appropriate;
Conduct case management for cases under family reunification processing by facilitating documentation and communication with embassies, with the Family Assistance Programme/IOM/embassies/UNHCR abroad, etc.;
The Manager will work closely with partners to help bolster family reunification identification and coordination, especially as it relates to children at-risk; this would include managing email enquiries, receiving referrals from partner organizations, liaising with UNHCR to provide travel documents and liaising with the International Committee of the Red Cross (ICRC) where required; 
Apply a trauma-informed approach in all aspects of program development and implementation; 
Any other tasks deemed necessary by the supervisor;

Staff Supervision  

Depending on funding and program direction, the Manager will supervise, mentor and technically support staff of the Family Reunification Program to ensure high quality, efficient and professional processing of family reunification applications and assessments; Review child protection assessments and other family reunification applications in line with the Family Reunification SOPs to ensure quality and full compliance with integrity safeguards;
Provide feedback to staff with a view to improve and strengthen the quality of applications and assessments;  
Provide technical support to program staff for quality assurance, conduct coaching and training and strengthen case processing capacity within the unit;
When needed, Support the RefugePoint-UNHCR Collaboration Project through training of new Experts and when needed, conduct missions to UNHCR operations to provide family reunification casework or other technical support;

Documentation and Reporting 

In conjunction with the supervisor, develop a system for tracking, case management and documentation of all cases identified and processed for family reunification; this can include contributing to the development of a family reunification database or the incorporation of family reunification activities into RefugePoint’s existing client databases; 
Prepare weekly reports on family reunification activities;
Contribute to the drafting and validation of the Family Reunification Standard Operating Procedures (SOPs) with a strong fraud mitigation plan to identity, respond and mitigate fraud and child trafficking, and prevention of family reunification as a pull factor;
Document best practices;
Creating and modelling systems for NGOs and other civil society actors to support refugee access to family reunification".
Proactively identify and escalate ideas for program development; 

Field Building 

In conjunction with the supervisor, support RefugePoint’s activities towards field building in family reunification. This will involve but not limited to providing training, coaching, shadowing and sharing learning and best practices with program partners and NGOs to support the development or strengthening of family reunification systems and programs; 
Working specifically with Refugee Led Organizations (RLOs) and refugee-focused Community- Based Organizations (CBOs) to strengthen their capacity to set up and implement family reunification programs through training, coaching and shadowing;   

Required Qualifications 

University degree (equivalent of a BA/BS) in Law, Political Science, International Relations or another related field;
At least two years of work experience in the relevant field (e.g. assisting refugees in a registration, Refugee Status Determination [RSD] or resettlement context, child protection including BIA/BID, case advocacy, legal aid provider to asylum seekers; refugee protection and durable solutions, community-based protection, case advocacy and management, communication with affected populations, etc.);
Past experience working with and interviewing children of various ages and/or conducting BIA/BID; experience with alternative care and/or comprehensive case management for children at-risk preferred;
Basic knowledge of family reunification programs in Europe, the US, Canada, Australia and New Zealand and/or a strong interest to work closely with these programs; 
Excellent drafting and analytical skills;
Ability to work effectively in stressful situations and in hardship locations;
Demonstrated knowledge of Refugee law, Human Rights Law and ability to apply the relevant legal principles; 
Ability to assess and to identify protection risks of individuals and groups, and family reunification needs, as demonstrated in past assignments;
Strong interpersonal skills and ability to work effectively in teams;
Strong research (in particular in relation to country of origin information) and analytical skills;
Experience in delivering training and capacity-building on refugee protection;
Experience in liaising and building relationships with governmental and non-governmental partner organizations, including Embassy officials and representatives; 
A high degree of cultural sensitivity and ability to adjust to change;
Self-motivated and able to work with a high degree of autonomy.
Ability to maintain confidentiality and adhere to safeguarding standards; 

Desired Attributes 

Social competence skills, diplomacy and integrity;
Ability to deal with conflict situations;
Flexibility and good understanding of the situation of refugees in Kenya 

Special Requirement


Police clearance certificate more

Position overview
The Social Worker's primary responsibility is to provide social work support to urban refugees towards stabilizing them and promoting their self-reliance.

 

The core responsibilities of this position: 

 

Case management 

Collect biodata, develop case plans, set goals, conduct case plan reviews with all the assigned clients, and work closely with them to graduate... from direct assistance to self-reliance.
Make referrals to child protection, medical, livelihoods, counseling and resettlement units to ensure clients receive support promptly.
Conduct individual case management for clients in close coordination with other units.  This includes conducting home visits and regularly meeting with clients to promote their stabilization.
Facilitate in workshops and support groups as part of social work assistance for refugee communities.
Link clients to community resources, government agencies and other partners when appropriate.
Attend other program duties as may be assigned by the supervisor.

Networking / collaboration 

Participate in regular inter-unit coordination meetings to discuss provision of services to clients.
Represent RefugePoint in different forums as assigned.

Reporting 

Update the Salesforce database with basic case information, dated case notes on activities, referrals, and recommendations, and comprehensively complete necessary forms.
Update client files with case notes to depict social work-specific interventions.
Provide a weekly and monthly report on core tasks to the supervisor.

 Requirements:

University degree in Social Work, Community Development, Counseling Psychology, or other related field of study. 
At least two years' work experience in a social work position required.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Experience assisting refugees and asylum seekers in an urban environment strongly preferred.
Commitment to rights based, empowerment-based approach.
Experience in child protection, counseling and gender based violence programming is an added advantage. 

Special Requirement:

Police clearance certificate more

Key responsibilities

Data management - Support the health team with the process of identifying erroneous or corrupt data within the medical and counseling data fields in sales force; 
Participate in the medical outreaches;
Support the medical team to counter-check medicine received and arrange these on the shelves;
Participate in the registration of clients with NHIF;
Support the medical... team in delivering MOH reports to Dagoretti Sub-county Health Management Team offices; 
Assist the medical staff in picking medical commodities from Riruta Health Center, National AIDS, and STI Control Programme (NASCOP) offices;

 Any other duty assigned by the Health Program Manager.
Requirements:

Diploma in Nursing and recently completed/or a student pursuing a degree or diploma in Counseling Psychology;
Registered with the Nursing Council of Kenya or the Kenya Psychological Association;
Excellent communication skills (verbal and written);
Experience working with databases will be an added advantage;
A combination of one year of working experience preferable.

 Desired:


Prior experience working with refugees and/or asylum seekers in an urban setting.


Special Requirement:

A police clearance certificate more

Position overview
The primary responsibility of the field building intern is to support RefugePoint’s engagement with Community-Based organizations and partners in Nairobi, Kenya by supporting RefugePoint’s efforts to strengthen the capacity and resources of refugee serving community-based organizations
Key responsibilities:

Conducting a mapping exercise for CBOs & other partners working with... refugee-serving CBOs.
Carrying out needs assessments for CBOs & Refugee Led Organisations.
Conducting vetting exercises for new CBOs through field visits and close collaboration with the Refugepoint’s community outreach team.
Supporting the mobilization, planning, and implementation of capacity strengthening workshops for Cohorts of CBOs in response to needs raised in the capacity need assessments.
Occasionally attend meetings/forums as requested by the CBO leads/Partners or by RefugePoint.
Work closely (Including attending partner meetings) with the other partners working in line with refugee leadership.
Work closely with the Monitoring and Evaluation team and the Training Manager to capture information needed for reporting on peer-to-peer sessions and the CBO granting process.

Requirements:

Degree in a Bachelor of Education, Community Development or other related studies relevant
Knowledge of capacity building, training and development
Strong facilitation, communication and organizational skills
Experience in the use of computer and office software packages (Ms Word, Ms Excel etc.)
Knowledge of the refugee/asylum seeker situation in an urban environment will be an added advantage.
Strong interest in community empowerment and development.

Special Requirements:


A police clearance certificate. more

Position overview
The primary responsibility of the HR intern is to provide general administrative support for the Human Resources department.



Key responsibilities:
Assist with various administration roles;

Including but not limited to supporting on-boarding and off-boarding forms, scheduling of recruiting interviews and off-boarding interviews, requesting reference checks and... monitoring the same, and ensuring accurate filing of requisite documents.  
Support in preparing the onboarding schedules for new staff.
Leave tracking and reconciliation to ensure the 2023 leave trackers are up to date
Help track performance evaluation reports and ensure the department managers and staff have filled them.
Support in coordination of monthly all hands meetings.
Assist in payroll preparation.
Ensure employee record-keeping accuracy and facilitate in sharing monthly employee records with headquarters;
Track monthly anniversaries for staff and send out appreciation emails.
Distribute Employee Handbook, Code of Conduct, Standard Operating Procedures, as well as additional requisite onboarding and/or yearly sign off documents to staff, ensure proper filing and tracking;
Observe and/or participate in recruitment and exit interviews; 
Observe and/or participate in wellness check-ins with staff;
Perform miscellaneous clerical tasks such as filing, scanning, data entry;
Other duties as assigned.

Minimum Requirements:

CHRP/Diploma in Human Resources Management;
 Bachelor’s Degree in Human Resource, Business Studies or a related field is an added advantage.

Desired Requirements:

Ability to maintain a high level of confidentiality;
Excellent interpersonal, written and verbal communication skills;
Comfortable working closely with multiple levels in the organization;
Able to excel working independently and in a fast-paced team environment;
Ability to meet challenging deadlines;
Demonstrates exceptional attention to detail and problem solving;
High proficiency with Excel, Word, Adobe.

Special Requirements:


A police clearance certificate. more