Job Description

Are you ready to take on real-world challenges and shape your future in the fast-paced world of technology, business, and innovation? Safaricom is on the lookout for dynamic young talent to join our team through our Annual Internship Program for 2025/26. We’re offering exciting opportunities across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications,... Enterprise Risk, Cyber Security, and Technology!

Why Join Us?


Gain hands-on experience with real-world projects.
Sharpen your skills and discover your true potential.
Build meaningful connections and get ready for your career journey.
Work in an innovative, fast-evolving environment where you grow alongside industry leaders.


The Program Breakdown:


3-Month Industrial Attachment: For ongoing students. Intake in April, July, October & January.
6-Month Internship: For recent graduates (within the last 48 months), those awaiting graduation, intake in April & October.
Pupillage: For students from the Kenya School of Law. Intake in April & October.


Responsibilities

Eligibility Criteria:


Ongoing university students or graduates within the last 48 months.
Available for full-time internship during specified intake periods
You can only select 1 intake in the year for which you will be available for the internship. 
The internship is for a fixed period of 3 or 6 months without extension. 


Qualifications

How to Apply:


Create your profile on our career site.
Ensure accurate contact details (email & phone).
Select your skill area
Complete the application in one session, upload your resume, and answer all required questions. more

Job Description

Are you ready to take on real-world challenges and shape your future in the fast-paced world of technology, business, and innovation? Safaricom is on the lookout for dynamic young talent to join our team through our Annual Internship Program for 2025/26. We’re offering exciting opportunities across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications,... Enterprise Risk, Cyber Security, and Technology!

Why Join Us?


Gain hands-on experience with real-world projects.
Sharpen your skills and discover your true potential.
Build meaningful connections and get ready for your career journey.
Work in an innovative, fast-evolving environment where you grow alongside industry leaders.


The Program Breakdown:


3-Month Industrial Attachment: For ongoing students. Intake in April, July, October & January.
6-Month Internship: For recent graduates (within the last 48 months), those awaiting graduation, intake in April & October.
Pupillage: For students from the Kenya School of Law. Intake in April & October.


Responsibilities

Eligibility Criteria:


Ongoing university students or graduates within the last 48 months.
Available for full-time internship during specified intake periods
You can only select 1 intake in the year for which you will be available for the internship. 
The internship is for a fixed period of 3 or 6 months without extension. 


Qualifications

How to Apply:


Create your profile on our career site.
Ensure accurate contact details (email & phone).
Select your skill area
Complete the application in one session, upload your resume, and answer all required questions. more

Job Description

Are you ready to take on real-world challenges and shape your future in the fast-paced world of technology, business, and innovation? Safaricom is on the lookout for dynamic young talent to join our team through our Annual Internship Program for 2025/26. We’re offering exciting opportunities across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications,... Enterprise Risk, Cyber Security, and Technology!

Why Join Us?


Gain hands-on experience with real-world projects.
Sharpen your skills and discover your true potential.
Build meaningful connections and get ready for your career journey.
Work in an innovative, fast-evolving environment where you grow alongside industry leaders.


The Program Breakdown:


3-Month Industrial Attachment: For ongoing students. Intake in April, July, October & January.
6-Month Internship: For recent graduates (within the last 48 months), those awaiting graduation, intake in April & October.
Pupillage: For students from the Kenya School of Law. Intake in April & October.


Responsibilities

Eligibility Criteria:


Ongoing university students or graduates within the last 48 months.
Available for full-time internship during specified intake periods
You can only select 1 intake in the year for which you will be available for the internship. 
The internship is for a fixed period of 3 or 6 months without extension. 


Qualifications

How to Apply:


Create your profile on our career site.
Ensure accurate contact details (email & phone).
Select your skill area
Complete the application in one session, upload your resume, and answer all required questions. more

Job Description

Are you ready to take on real-world challenges and shape your future in the fast-paced world of technology, business, and innovation? Safaricom is on the lookout for dynamic young talent to join our team through our Annual Internship Program for 2025/26. We’re offering exciting opportunities across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications,... Enterprise Risk, Cyber Security, and Technology!

Why Join Us?


Gain hands-on experience with real-world projects.
Sharpen your skills and discover your true potential.
Build meaningful connections and get ready for your career journey.
Work in an innovative, fast-evolving environment where you grow alongside industry leaders.


The Program Breakdown:


3-Month Industrial Attachment: For ongoing students. Intake in April, July, October & January.
6-Month Internship: For recent graduates (within the last 48 months), those awaiting graduation, intake in April & October.
Pupillage: For students from the Kenya School of Law. Intake in April & October.


Responsibilities

Eligibility Criteria:


Ongoing university students or graduates within the last 48 months.
Available for full-time internship during specified intake periods
You can only select 1 intake in the year for which you will be available for the internship. 
The internship is for a fixed period of 3 or 6 months without extension. 


Qualifications

How to Apply:


Create your profile on our career site.
Ensure accurate contact details (email & phone).
Select your skill area
Complete the application in one session, upload your resume, and answer all required questions. more

Job Description

Are you ready to take on real-world challenges and shape your future in the fast-paced world of technology, business, and innovation? Safaricom is on the lookout for dynamic young talent to join our team through our Annual Internship Program for 2025/26. We’re offering exciting opportunities across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications,... Enterprise Risk, Cyber Security, and Technology!

Why Join Us?


Gain hands-on experience with real-world projects.
Sharpen your skills and discover your true potential.
Build meaningful connections and get ready for your career journey.
Work in an innovative, fast-evolving environment where you grow alongside industry leaders.


The Program Breakdown:


3-Month Industrial Attachment: For ongoing students. Intake in April, July, October & January.
6-Month Internship: For recent graduates (within the last 48 months), those awaiting graduation, intake in April & October.
Pupillage: For students from the Kenya School of Law. Intake in April & October.


Responsibilities

Eligibility Criteria:


Ongoing university students or graduates within the last 48 months.
Available for full-time internship during specified intake periods
You can only select 1 intake in the year for which you will be available for the internship. 
The internship is for a fixed period of 3 or 6 months without extension. 


Qualifications

How to Apply:


Create your profile on our career site.
Ensure accurate contact details (email & phone).
Select your skill area
Complete the application in one session, upload your resume, and answer all required questions. more

Job Description

Are you ready to take on real-world challenges and shape your future in the fast-paced world of technology, business, and innovation? Safaricom is on the lookout for dynamic young talent to join our team through our Annual Internship Program for 2025/26. We’re offering exciting opportunities across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications,... Enterprise Risk, Cyber Security, and Technology!

Why Join Us?


Gain hands-on experience with real-world projects.
Sharpen your skills and discover your true potential.
Build meaningful connections and get ready for your career journey.
Work in an innovative, fast-evolving environment where you grow alongside industry leaders.


The Program Breakdown:


3-Month Industrial Attachment: For ongoing students. Intake in April, July, October & January.
6-Month Internship: For recent graduates (within the last 48 months), those awaiting graduation, intake in April & October.
Pupillage: For students from the Kenya School of Law. Intake in April & October.


Responsibilities

Eligibility Criteria:


Ongoing university students or graduates within the last 48 months.
Available for full-time internship during specified intake periods
You can only select 1 intake in the year for which you will be available for the internship. 
The internship is for a fixed period of 3 or 6 months without extension. 


Qualifications

How to Apply:


Create your profile on our career site.
Ensure accurate contact details (email & phone).
Select your skill area
Complete the application in one session, upload your resume, and answer all required questions. more

Job Description

Are you ready to take on real-world challenges and shape your future in the fast-paced world of technology, business, and innovation? Safaricom is on the lookout for dynamic young talent to join our team through our Annual Internship Program for 2025/26. We’re offering exciting opportunities across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications,... Enterprise Risk, Cyber Security, and Technology!

Why Join Us?


Gain hands-on experience with real-world projects.
Sharpen your skills and discover your true potential.
Build meaningful connections and get ready for your career journey.
Work in an innovative, fast-evolving environment where you grow alongside industry leaders.


The Program Breakdown:


3-Month Industrial Attachment: For ongoing students. Intake in April, July, October & January.
6-Month Internship: For recent graduates (within the last 48 months), those awaiting graduation, intake in April & October.
Pupillage: For students from the Kenya School of Law. Intake in April & October.


Responsibilities

Eligibility Criteria:


Ongoing university students or graduates within the last 48 months.
Available for full-time internship during specified intake periods
You can only select 1 intake in the year for which you will be available for the internship. 
The internship is for a fixed period of 3 or 6 months without extension. 


Qualifications

How to Apply:


Create your profile on our career site.
Ensure accurate contact details (email & phone).
Select your skill area
Complete the application in one session, upload your resume, and answer all required questions. more

Job Description

Are you ready to take on real-world challenges and shape your future in the fast-paced world of technology, business, and innovation? Safaricom is on the lookout for dynamic young talent to join our team through our Annual Internship Program for 2025/26. We’re offering exciting opportunities across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications,... Enterprise Risk, Cyber Security, and Technology!

Why Join Us?


Gain hands-on experience with real-world projects.
Sharpen your skills and discover your true potential.
Build meaningful connections and get ready for your career journey.
Work in an innovative, fast-evolving environment where you grow alongside industry leaders.


The Program Breakdown:


3-Month Industrial Attachment: For ongoing students. Intake in April, July, October & January.
6-Month Internship: For recent graduates (within the last 48 months), those awaiting graduation, intake in April & October.
Pupillage: For students from the Kenya School of Law. Intake in April & October.


Responsibilities

Eligibility Criteria:


Ongoing university students or graduates within the last 48 months.
Available for full-time internship during specified intake periods
You can only select 1 intake in the year for which you will be available for the internship. 
The internship is for a fixed period of 3 or 6 months without extension. 


Qualifications

How to Apply:


Create your profile on our career site.
Ensure accurate contact details (email & phone).
Select your skill area
Complete the application in one session, upload your resume, and answer all required questions. more

Job Description

Are you ready to take on real-world challenges and shape your future in the fast-paced world of technology, business, and innovation? Safaricom is on the lookout for dynamic young talent to join our team through our Annual Internship Program for 2025/26. We’re offering exciting opportunities across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications,... Enterprise Risk, Cyber Security, and Technology!

Why Join Us?


Gain hands-on experience with real-world projects.
Sharpen your skills and discover your true potential.
Build meaningful connections and get ready for your career journey.
Work in an innovative, fast-evolving environment where you grow alongside industry leaders.


The Program Breakdown:


3-Month Industrial Attachment: For ongoing students. Intake in April, July, October & January.
6-Month Internship: For recent graduates (within the last 48 months), those awaiting graduation, intake in April & October.
Pupillage: For students from the Kenya School of Law. Intake in April & October.


Responsibilities

Eligibility Criteria:


Ongoing university students or graduates within the last 48 months.
Available for full-time internship during specified intake periods
You can only select 1 intake in the year for which you will be available for the internship. 
The internship is for a fixed period of 3 or 6 months without extension. 


Qualifications

How to Apply:


Create your profile on our career site.
Ensure accurate contact details (email & phone).
Select your skill area
Complete the application in one session, upload your resume, and answer all required questions. more

Department Description

We are pleased to announce the following opportunity in Service Management Department within Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to the IT Service Desk Manager, the position holder will provide first line user support and ensure service... requests from internal users are fulfilled within defined OLAs, SLAs and ensure timely service delivery.

Key Responsibilities 


Address and deliver requested services and assist with general information or customer complaints within defined timelines.
Quality resolution of request fulfillment as per SLA.
Manage escalations from customers and ensure feedback is provided within defined timelines.
Provide performance reports and identify gaps aimed at improving services.
Document and review quarterly the processes, procedures and work instructions for Internal User Service Requests.
Participate in Projects implementation. Support automation initiatives within the function.
Documentation of work instructions for the repository and request fulfillment policy implementation to enhance simplicity and speed.
Improve Service Desk support delivery and liaise with other sections / departments in the delivery of support services as well as maintain good working relations between the team and all stakeholders


Qualifications 


Degree in Computer Science or Information Technology related course.
Work experience of 2-3 years in a Service Desk or End User Support environment.
Knowledge of ITIL framework and service management principles: ITIL Foundation Certification.
Cisco: CCNA
Microsoft: MCSE
A+/N+ Certification-Hardware & Software.
Project Management Experience/qualification
Excellent technical troubleshooting skills
Flexibility and adaptability to changing technologies and work environments.
Effective communication and customer handling skills.
Ability to work well under pressure and meet deadlines.
Attention to detail and accuracy in documentation and reporting.
Familiarity with remote desktop support tools and techniques
Commitment to continuous learning and professional development
Basic experience with automation tools and programming language(s) is an added advantage more