Job Description

The Cyber Security Architect role is responsible for defining, analyzing and periodically reviewing the cyber security strategy and roadmap based on the ever-evolving threat landscape and ensure risks identified are adequately mitigated. He/she will also architect and design cyber security systems in line with best practices to ensure they meet all requirements including... adequate security, capacity and performance.

Reporting to the Senior Manager, Cyber Security Strategy & Design, the successful candidate will lend support in ensuring all new and existing systems/products/services are designed and implemented in a secure manner to avoid or mitigate any risks/security threats encountered.

Job Responsibilities 


Define, analyze and periodically review the cyber security strategy and roadmap based on the evolving threat landscape and ensure risks identified are mitigated
Architect and design cyber security systems in line with best practices to ensure they meet user requirements including adequate security, capacity and performance.
Define cyber security requirements and acceptance criteria for new systems
Draft and evaluate RFIs/RFPs
Liaise with Supply Chain in the procurement process
Do the technical evaluations and PoCs (Ops team should also be involved in this)
Select the best solution and present to the investment governance board
Ensure all vendors have up-to-date contracts (contract management)
Implement, Test, Deploy and Commission new systems                         
Ensure proper change management and system handover processes are followed
Recommend major upgrades where required and liaise with the operations team when doing the upgrades especially if it affects the design/architecture of the system
Ensure all security technology and processes implemented are continually improved to maximize on their returns/benefits
Manage all aspects of projects and vendor related issues in line with best practices
Define metrics and report periodically that clearly demonstrate return on security investment (ROSI)
Conduct research and development on new areas in security and present on them for sensitization and knowledge transfer to other team members/staff                                               
Ensure all security systems implemented have high availability and disaster recovery in accordance with best practices


Qualifications 


Degree in Information Security/Computer Science/Information Technology or other relevant Technical Degree
Information security certifications e.g. CISSP, CISM, CISA, Comptia Security+
Advanced Networking certifications e.g. CCNA, CCNP, Comptia Network+
Certifications in Microsoft Windows and Linux/Unix Operating Systems e.g. Redhat, LPI, Comptia Linux+
Demonstrate competency in the implementation and administration of various security tools e.g. Firewalls, Intrusion Prevention systems, Web application firewalls, Anti-DDOS, Antivirus, DLP etc


Skills and Experience


Minimum of 2 years’ experience in implementing and administering Cyber Security tools – e.g. Firewalls, Intrusion Prevent Systems, Web Application Firewalls, Content Filters, Endpoint protection, Data Leakage Prevention etc…
Minimum of 2 years’ experience in IT Networks e.g.  Cisco, Fortinet, Checkpoint, Huawei etc
Minimum of 2 years’ experience with various Operating Systems e.g. Windows, Linux, Unix etc
Working knowledge of web technologies e.g. cPanel, Apache, PHP, Joomla, Wordpress and ASP will be an added advantage
Working knowledge of databases e.g. Oracle, MSSQL, MySQL, Postgress SQL will be an added advantage
Working knowledge of Virtualization Technologies e.g. VMWare, Openshift, Open Stack will be an added advantage
Working knowledge and experience in DevOps and Microservices technologies i.e. Docker, Kubernetes, Jenkins, Gitlab/Github etc… will be an added advantage
Working knowledge of Mobile and GSM technologies e.g. Android, IOS, 2G, 3G, LTE, USSD etc… will be an added advantage
Working knowledge of encryption technologies e.g. PKI, HSM, PGP will be an added advantage more
  • ICT
  • Computer

  • Jonathan Otieno

    10h

    Kindly share your resume plus a cover letter
    to josephotieno.dr@gmail.com

    Regards.

Job Description

The role is a  Fixed term contract for 2 years, and will be reporting to the Manager-Foundations Finance. 

The role purpose is to:


Ensure the implementation of sound financial management practices for the Safaricom and M-PESA Foundations.
Ensure accuracy and completeness in the management of contracts and grants to grantees of the Foundations.
Prepare accurate and... timely financial reports for the Foundations management, trustees.
Ensure due diligence regarding financial management requirements of grantees at all levels of the project cycle. 
Ensure that grant agreements and addenda are completed in a timely and accurate manner and that they comply with the Foundations policies, terms, and conditions.
Provide technical support in financial management to grantees and stakeholders as may be required.


Responsibilities

Key accountabilities and decision ownership: 


Ensure awareness of financial policies and procedures by Foundation staff and Foundation partners.
Provide ongoing feedback on mechanisms to improve financial management (Foundation and grants) through continuous review of processes and feedback from project partners and stakeholders.
Based on the outcomes of the Trustees Meetings, develop, and update a commitment and disbursement schedule for all approved projects. 
Prepare a financial analysis on the projects funded per category and payments made and undertake a critical analysis of disbursement status and forecasts and make recommendations to ensure appropriate fund management. 
Provide inputs for internal and external progress and financial reports. 
Ensure that project accounts are properly reconciled during preparation for payments. 
Advise on the availability of funds and details of payments and funds transfers made. 
Coordinate raising of LPO’s for all expenses for the foundation in the Oracle system and follow up on the payments facilitation to the suppliers.
Ensure monthly reconciliation of all of the foundations General Ledger accounts and sub accounts between the cash book and bank accounts is completed. 
Liaise with the banks for any issues relating to the bank accounts held by the Foundations.
Monitor and revise the status of the Foundations opex budgets ensuring correct postings.
Prepare all schedules required for audit purposes and liaise with both internal and external auditors to facilitate the audit process.
Provide inputs into project audit processes (where applicable), review reports and provide inputs on how to address any audit issues.
Ensure all proper checks are done to all the approved projects before disbursing funds for the projects, including review and cross checking of all statutory requirements.
Prepare grant agreements as required, paying particular attention to any special conditions or requirements.
In collaboration with the Monitoring and Evaluation Officer, maintain a database for reporting schedules and ensure timely reporting by proactive database management for half year, annual or other reports as required.
Review all half year and annual reports received from partners, provide written feedback to partners, and offer solutions to address areas that may need technical support. 
Make follow up calls to partners or conduct visits (if required) to grantees to address any concerns with regards to their financial reporting.
Review reports received (Construction project managers, Project champion, Pamoja, Usamaria, Foundation staff, projects) to ensure that projects are progressing well before the disbursement of funds.
Ensure timely disbursement of funds to partners and acknowledgement of receipt of the same.
Work with the Supply Chain department for procurement of equipment or services to be made by the foundation.
Work with the Legal Department to address any queries that may arise from Foundations contracts.


Qualifications


Bachelors’ degree in a business-related field e.g. Commerce or Economics from a recognized university. 
Qualified Accountant with CPA (K)/ACCA/CIMA/ACA or equivalent will be desirable.
At least two years’ work experience in project accounting and reporting. 
Working with a computerized accounting system preferably with Oracle application. more
  • Finance
  • Accounting
  • Audit

  • Jonathan Otieno

    10h

    Kindly share your resume plus a cover letter
    to josephotieno.dr@gmail.com

    Regards.

Detailed Description 

Reporting to the Manager -Enterprise Service Activation the role holder will be responsible for ensuring quality and speedy deployment of enterprise solutions. The Holder will be responsible for the delivery of the promise of the business outcomes.

Key Responsibilities


Implement various enterprise solution components in line with designed solution.
Ensuring that... deployed solution meets and exceeds the set quality benchmarks.
Work closely with the Solution Architect team to develop LLD solution templates.
Responsible for the technical leadership and quality of the delivered solutions.
Participate in project management and communication at all stages of deployment.
Responsible for identifying, establishing, and managing Proof of Concept (POC), Proof of Value and/or Benchmark engagements, in the customer environment.
Participate in the solution design validation process.
Responsible for the “as-built” documentation of deployed solutions
Responsible for the handover deployed solution to the support team to ensure seamless support.
Continuously work with other teams to streamline internal process to improve service delivery.
Provide support to the EBU Automation Program by assisting in the development/reviewing of User Requirement Specifications
Provide inputs in the innovation of the new products and customization of existing products to fit customer business requirement. 
Participate in innovation to improve delivered products and services and to explore new technologies and their applications in the enterprise space including RFP’s technical evaluations.
Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the team and all stakeholders.
Develop reusable customer solution design implementation templates in the form of standard customer deliverables.
Lead solution design reviews and network requirements for the Low Level Design.
Continuous research and training to improve speed, effectiveness and quality of deployment.
Feedback and improvement of designed solutions


Qualifications


Degree in an Engineering related discipline. Computer Science, Telecoms, IT, Electrical, etc. 
Over 4 years’ experience in deployment and integration of large enterprise or service provider networks. 
Network engineering certifications, CCNA, CCNP, Linux, Cloud, Security, IoT. 
Team Player and Strong relationship building skills. 
Project Management and collaboration skills. 
Sound product knowledge of the business’ existing product portfolio
Quality of deployed solutions e.g. % of the solutions rebound  more
  • ICT
  • Computer

  • Jonathan Otieno

    10h

    Kindly share your resume plus a cover letter
    to josephotieno.dr@gmail.com

    Regards.

Job Description

Reporting to the Manager, Data Analytics Operations the position holder will offer leading expert solutions and technical guidance in administration, service provision and availability of all the Safaricom Business Intelligence and analytics systems.

Responsibilities


Coding and Support of all ETL and analytics processes used within the BI & Analytics... systems
Development and Support of reliable data ingestion and preparation processes
Troubleshooting and support of highly scalable distributed big data systems, using different open-source technologies including but not limited to Hadoop services
Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components
Automate processes across BI ecosystem which enables self-healing and proactive monitoring.
Perform root cause analysis on application and data related incidents
Platform upgrade across all BI warehouse components both on front end, middle tier(s) and back-end tier(s)
Possession of DBA skills is a plus. Performing routine DBA tasks including operation, troubleshooting & performance tuning
Research and provide input on design approach, performance and base functionality improvements for various procedures and applications
Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business
Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team


Qualifications


Bachelor’s degree in Computer Science, Applied Mathematics, Engineering, or any other technology related field
Advanced scripting skills in UNIX/LINUX
Advanced enterprise and opensource ETL knowledge in Informatica, SSIS, NIFI
Oracle certification in database administration or application development
Proficient in SQL for development, data analysis and manipulation
Programming skills such as Java, Python, Scala
Strong analytical and problem-solving skills
Experience with distributed big data applications such as Hadoop more
  • Data
  • Business Analysis and AI

  • Jonathan Otieno

    1w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Brief Description

Reporting to Delivery & Support Lead, Channels IT, the Channels Planning and SRE Engineer will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning of Safaricom digital channels platforms.  The role focuses on operational excellence, operational support, system uptime and... availability of our digital channels. They combine analytical skills, critical thinking, technical expertise, and domain knowledge to create compelling digital experiences that meet user needs and support organizational objective. 

Key Responsibilities

Digital Channels Applications’ Stability 


Ensuring operational excellence through proactively maintaining, supporting, developing and implementing services including end to end monitoring scripting and automation, modern tooling, and maintenance of platforms. 
Ensuring systems stability and uptime on all digital channels applications’ meeting the key performance metrics.
Problem and Incident management – ensure level 2 &3 support and incidents are addressed within SLA. 
Define measure, monitor, and report key systems reliability performance indicators and escalate breaches and violation with an eye towards pushing our capabilities forward, getting ahead of customer needs and innovating continuously to improve. 
Pro-active monitoring of all Channels IT Applications and service logs, troubleshooting and responding to escalations raised by system users (internal and external customers). 
Pro-active monitoring and identification of performance bottlenecks and issues affecting applications and services using AI Tools. 


Channel Development and Enhancement


Development, enhancement, and optimization of channels applications, including websites, mobile applications, portals, social media platforms, chatbots, and other digital touchpoints.
Driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPS and proactive alerting strategies.
Execute deployment of new features, applications, and version upgrades as per the change management policy.  


Channels System Planning


Deployment of software patches to platforms and applications within channels after proper identification, documentation and testing.
Maintaining of all Apps, Portals and Chatbots within the channels domain at version n-1 by planning and conducting timely version upgrades.
Capacity planning and management by the assessment of current and future resource needs while maintaining service levels.
Quarterly BCP planning and execution on all platforms within the Channels ecosystem.
Identification, assessment and mitigation of security risks and system vulnerabilities by ensuring best practice security management


BCP Practices Management & Execution


Plan, Execute Channels IT BCP and Disaster Recovery Plan as per schedule to ensure that all potential risks and gaps are closed, and the platforms have complied to Enterprise Risk Policies. 


Compliance and Security


Ensure channels IT Applications comply with relevant laws, regulations, and industry standards related to data privacy, security, accessibility, and digital rights management. 
Adhere to Data Protection Act and Safaricom Code of Ethics for Employees with Privileged Access regarding all Data. 
Implement measures to protect user data, secure transactions, and mitigate cybersecurity risks. 


Continuous Improvement and Innovation


Stay abreast of emerging trends, technologies, and best practices in ensuring No-Ops technology platforms. 
Develop and implement Operational Bots for all repetitive support tasks using predictive maintenance methodologies and approaches. 
Explore opportunities for innovation, experiment with new tools and techniques, and lead initiatives to drive continuous improvement and innovation in delivery.
Continuously improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments. 


Monitoring Platforms and Key Processes


Monitoring of key domain specific processes to ensure the desired business outcome is achieved. 


Qualifications


Bachelor’s degree in engineering/technology/computer science or relevant field along with technical qualifications, or equivalent qualification(s). 
2 years’ experience in a busy IT environment or Software Engineering. 
Technical Knowledge in RPA, AI, Cloud Computing, Microservice Architectures and Programming will be an added advantage. 
Competency in system and application administration and practices preferred. 
Individual thinker with the ability to identify and drive new uncharted solutions.
Ability and willingness to share knowledge with individuals with varying levels of experience.
Strong analytical and problem-solving skills.
Strong familiarity with web servers and load balancing technologies.
Strong knowledge of software architecture principles.
Experience working with Relational (RDBMS) such as MySQL, PostgreSQL etc. and Non-relational (NRDBS) Databases such as Cassandra, MongoDB etc. 
Experience in Unix/Linux/AIX Operating System and application security technologies (e.g. SSL).
Professional experience and knowledge of the telecommunications industry preferred. more
  • ICT
  • Computer

  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Description

Reporting to the Principal Officer-Revenue Assurance, the role holder will be responsible for providing assurance to the business on billing, revenue and cost reporting for all services including core GSM services, Valued added services(VAS) Digital content and services, Fixed Services, managed IT services among others in line with revenue assurance policies and controls.

Job... Responsibilities 


Proactively identify and report on all areas that are susceptible to Revenue leakage
Implement and monitor Billing Assurance controls in the revenue assurance system
Perform impactful product risk assessments to ensure functionality of the product, rating and billing is accurately done in line with the approved business rules to ensure minimal revenue loss.
Perform end to end reconciliation for all revenue streams in liaison with the Billing team and the data clearing house where applicable
Daily monitoring of traffic, customers, revenue and reconciliation of the same in the RA system to source systems and timely error management reviews
Develop appropriate procedures that will ensure that the organization pays correct and optimal amounts to partners.
Revenue validation and Reconciliation to key reporting systems  (business intelligence systems and the financial systems) for completeness
Monitoring of the system interfaces for all product purchases which could include Retail Management System (RMS), M-PESA, Billing System and Financial Reporting system (ERP)
Payment integrity checks to ensure accuracy and integrity of payments including trade commissions and partner revenue share.
Recommend policies and procedures to help identify revenue leakage in all service revenue areas and reduce incidences of revenue loss within the organization.
Champion revenue reconciliations and the Airtime top up management system to the General ledger.
Periodic review of the controls and risk assessment to align to current business processes
Support changes within the organization relating to critical projects and system upgrades by undertaking risk assessment and data migration assurance.


Qualifications


A graduate with a degree in Computer science, Engineering, Information Technology, Economics, or Commerce.
Professional certification in Auditing, Accounting, Risk Management, data science/analytics or Information Systems will be added advantage.
Relevant post-graduate education is an added advantage
Have at least 2-5 years’ experience in Assurance, Risk Management and/or Management of Business Process Improvement
Revenue Assurance Practitioners Certification is an added advantage.
Experience and knowledge on SQL, script writing, DB knowledge/ data warehousing
Experience with telecom VAS /PRS systems, Fixed connection(fiber) and processes is an added advantage
Advanced skills in Microsoft applications including Excel and Power point.
Ability to analyze significant amounts of data and information and distill it to the key points that help Senior Management analyze risk in a given situation.
Capability to accumulate, summarize and interpret risk reports from business units, support units and assurance units.
Have strong business acumen and highly developed commercial experience
Highly developed interpersonal and communication skills
High level experience and skills working with stakeholder more
  • ICT
  • Computer

  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Detailed Description 

Reporting to the Snr. Manager - Enterprise Applications & Platforms, the position is responsible for managing the Enterprise Cloud and ISP team that manages cloud and ISP systems within the organization, ensuring high availability, scalability, and security of all cloud infrastructure and services. The team comprises of Cloud engineers, Devops engineers and Cloud... architects. The role requires a hands-on approach to drive the adoption of cloud technologies and provide leadership in the development, implementation, and maintenance of cloud systems that support business objectives.

Key Responsibilities


Lead the design, deployment, and optimization of cloud infrastructure, ensuring alignment with business goals and enterprise architecture. 
Manage the implementation of cloud technologies, ensuring secure, scalable, and reliable systems with a focus on performance optimization. 
Collaborate with internal and external stakeholders to ensure cloud solutions meet enterprise requirements. 
Define and manage cloud standards, data flows, and virtualization network mappings. 
Drive cloud technology selection, conduct proofs of concept, and support enterprise-wide adoption of cloud tools and processes. 
Ensure 99.999% uptime for cloud systems, focusing on both ISP and enterprise cloud services. 
Monitor cloud systems and implement automation scripts to streamline operations. 
Manage cloud adoption for enterprise clients and support them in achieving the best ROI. 
Oversee security practices, including the implementation of DevSecOps tools for securing cloud services. 
Cloud Solutions Design with Enterprise Solutions to design and onboard 100% of all orders. 
Automation scripts to simplify Operations and maintenance of Enterprise Cloud & Order management. 
Adoption of Big Data tools and Processes for business decision making 


Qualifications


Degree in Computer Science, Software Engineering, Telecoms, Engineering, Physics or Math or any other relevant qualification. 
Over 5 years’ experience in a telecommunication or financial services industry 
Candidate should demonstrate deep and wide knowledge of Virtualization technologies, Opensource & Linux, VMWare, Openstack, Redhat, Azure, Containerization & Orchestration e.g Kubernetes, Serverless Architectures, Google Cloud and AWS platforms, SDWAN, IaaS, PaaS, xAAS, Relevant Public Cloud and Virtualization certifications huge plus 
Candidate should possess excellent knowledge & skills in cloud and virtual infrastructure design, deployment, management and monitoring as well as migration strategies from on-premise implementations to cloud or Hybrid Solutions. 
Candidate should have excellent knowledge and understanding of established/emerging cloud management technologies including and not limited to monitoring, profiling, identity management, reporting/analytics, cost optimization. 
The Manager must understand the cloud technologies and their use to guide the organization and enterprise customers in understanding and adopting them 
An ideal candidate should possess advanced knowledge of industry best practices in the various aspects of information, technology trends, enterprise operations knowledge and the ability to develop solutions. 
Advanced knowledge of hardware, software, business applications and systems engineering are required 
Intermediate knowledge and execution of SDLC is required 
Intermediate knowledge of Information Security awareness is a plus 
Intermediate knowledge of Cloud data and analytics tools and workflows is a plus 
Good knowledge of General Project Management Methodology & Tools 
Knowledge of enterprise architecture methodologies and practices a plus. more
  • ICT
  • Computer

  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Description

Reporting to the Chief Human Resources Officer the position holder will be responsible for aligning and championing the People Strategy to business priorities and objectives for our commercial clusters i.e. Channels and Consumer Business Clusters. The role holder will analyze and identify internal and external business factors to create insights and guide decisions that drive... performance across the business areas through exemplary people & organisational practices. They will also facilitate delivery of the people plans for Channels and Consumer Business Clusters in support of Safaricom’s strategic objectives. The role holder will focus on organisation effectiveness, talent management & building capabilities. 

Responsibilities

Key Responsibilities and Decision Ownerships 


Design HR strategy and business plan that is fully aligned to business strategy. Drive People Strategy ensuring that it responds to changing business needs.
Lead the development and implementation of a disruptive and sustainable talent frameworks and HR initiatives that enable and solve specific business-related challenges. 
Develop strategic talent acquisition plans, fostering a positive employer brand, and crafting comprehensive onboarding and retention programs.
Deliver a pipeline of diverse future leaders and accelerate high potential development in the business areas proactively use talent segmentation; ensure robust talent, succession & scenario plans are in place. 
Work collaboratively with Channels and Consumer Business leaders to create a positive work environment, fostering employee engagement through effective communication, recognition programs and opportunities for professional development.
Stay updated on evolving regulations and advise leadership on best practices to ensure compliance, minimising legal risks and ensure compliance to the various statutory labour laws as well as internal employee relations policy requirements.
Accountable for the support and delivery of Channels and Commercial Clusters functional organizational design and change in conjunction with business leaders. 
Proactively analyse, track and maintain organisational effectiveness and workforce data to identify and gain valuable insights into employee engagement, trends, performance metrics and cost-excellence opportunities in order to deploy transformational people solutions and drive performance. 
Derive insights from the Surveys (SEMA)and ensure the action plans are cascaded in the respective functions. 
Flag bearer for the leadership of cultural change in business areas. Challenge & improve people policies/processes/practices to ensure alignment with The Safaricom Way and new ways of working. 
Challenge & support leaders in business areas to align behaviours/attitude to new ways of working. Drive effective use of recognition schemes in business areas to reinforce positive behaviours.
Serve as a confidential resource for employees and leaders to discuss concerns, brainstorm solutions, and navigate complex people related situations.
Support communications & engagement of people across the clusters. Focus on the business areas and help people to recognise their part in drive for performance. Ensure communication processes are working effectively within business area.
Proactively manage the HR Business Partner supplier interfaces (Centres of Expertise, HR Operations etc) to ensure a seamless customer experience for Leaders, People Managers and Employees.
Provide leadership to HRBPs and CoE dedicated resources. 


Qualifications

Must have technical / professional qualifications: 


At least ten (10) to fifteen (15) years’ knowledge and experience in the relevant field.
Relevant Business or HR Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
Member in good standing of a recognized professional body. 
An MBA or a relevant Master’s degree is an added advantage. 
Demonstrate competence in more than 3 HR technical functions
Significant depth in HR practice areas; organizational effectiveness & change, capability development, talent management, employee relations & reward
Astute leadership skills: leading others and peers with ability to work in a matrix environment.
Experience working with corporate client groups with multiple stakeholders
Proven track record of managing programmes including change project management in a complex organization.
Possess high professional and ethical standards.
Proven track record of managing programme / project management (including the coordination of multiple internal and external resources)
Experience of working with corporate client groups.
Superior business understanding, with the ability to leverage technology to solve business and technical issues. more
  • Human Resources
  • HR

  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

About the Role

Reporting to the Chief Technology Officer, the Senior Manager - Service Operations is accountable for ensuring delivery of value to customers across M-Pesa Africa markets (end to end operational service), ensure service failover mechanisms, achievement of the service levels captured in SLAs/OLAs with suppliers. They provide operational support, guidance and oversight to M-Pesa... deployed markets, accountability for continuous service improvements of all M-Pesa Africa Services operated by IT Services and external partners to deliver agreed service levels at lowest possible costs, budget management reporting and control.

Responsibilities

Impact on the business 


Provide a stable and reliable M-Pesa service according to agreed service levels to the business and customers, through a transparent and simple Operating Model
Define and manage the working relationships with all support partners including Group Technology Operations, Software Suppliers, System Integrators, Support & Operations Service provider, Local Markets, Partner Markets and other 3rd party suppliers with a goal of delivering a cost effective and high quality M-Pesa Mobile Payment service proposition
Participate in the decision-making process and prioritisation of deployments across the M-Pesa Africa Payment Services landscape
Drive operational excellence by efficient support and operations processes, methodologies and best practices in an efficient setup across all organisations 
While failure will undoubtedly occur, the role holder needs to deliver failover mechanisms that allow service to resume quickly or even avoid service interruption in order to deliver 99.99% service availability.


Customers, supplier and third parties 


Deliver value to customers across MPA markets, aligning with the needs of the customer.
Manage and steer the performance of internal and external partners using benchmarking and KPIs. 
Build strong relationships with the chosen service providers and guide/coach service providers for problem resolution of complex cross functional issues where identified. 
Design a robust support setup with software suppliers and system integrators. 
Drive the implementation and own the end to end SLA and OLAs through the whole support organization including Vodacom IT, other Vodafone and Vodacom internal suppliers, local markets and external service providers


Leadership and teamwork 


Implement Agile principles and methodologies into a team's operational processes wile working within Agile Release Trains
Build strong relationships with senior stakeholders within the Vodacom Group, Mpesa Africa Team, the local markets, and strategic suppliers 
Build an organisational setup based on speed, simplicity, trust, and clear accountabilities 
Focus to maintain key strategic skills and transfer transactional/executional task to the appropriate support parties
Coach the team towards the organisation mission


Innovation and change 


Create ways of working to maximize the use of the Mpesa Africa deployment & operations team by ensuring that the team do not compensate for supplier deficiencies
Identify and realize cost saving potentials driven by a joint continuous improvement programme with the M-Pesa Africa team and the chosen service providers


Qualifications

Apply if you have: 


Science, Technology, Engineering or Mathematics (STEM) undergraduate degree. 
10+ years of experience in the operations of large-scale, Online Transaction Processing and high volume complex enterprise web and banking grade systems and services across multiple geographies. 
Agile certification is a must 
Proven track record of implementing appropriate solutions for complex operational scenarios
ITIL Qualified ideally to Practitioner level
Proven ability to develop and deliver on IT strategies
Proven experience in customer/vendor relationship management
Proven Exco level engagement/influence and delivering compelling presentations
Budget and Cost Management experience is a must for this role.


We are happy if you have


Experience of working within a multi-national team and serving customers from multiple countries would be of benefit
Experience of working in an agile environment will be beneficial


Our commitment to you


A fair and unbiased selection process
A robust  total reward scheme 
Dedicated support and mentoring/coaching 
An opportunity to work with passionate life-long learners
An opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential. more
  • ICT
  • Computer

  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.

Job Description

Reporting to the Chief Human Resources Officer the position holder will be responsible for aligning and championing the People Strategy to business priorities and objectives for Corporate Function Clusters. The role will analyze and identify internal and external business factors to create insights and guide decisions that drive performance across the functional areas through... exemplary people & organisational practices. The role holder will facilitate delivery of the people plans for Corporate Function Clusters in support of Safaricom’s strategic objectives. They will also focus on organisation effectiveness, talent management & building capabilities.

Responsibilities

 Key Responsibilities and Decision Ownerships 


Design HR strategy and business plan that is fully aligned to business strategy. Drive People Strategy ensuring that it responds to changing business needs.
Lead the development and implementation of a disruptive and sustainable talent frameworks and HR initiatives that enable and solve specific business-related challenges. 
Develop strategic talent acquisition plans, fostering a positive employer brand, and crafting comprehensive onboarding and retention programs.
Deliver a pipeline of diverse future leaders and accelerate high potential development in the business areas proactively use talent segmentation; ensure robust talent, succession & scenario plans are in place. 
Work collaboratively with Corporate Functions’ Business leaders to create a positive work environment, fostering employee engagement through effective communication, recognition programs and opportunities for professional development.
Stay updated on evolving regulations and advise leadership on best practices to ensure compliance, minimising legal risks and ensure compliance to the various statutory labour laws as well as internal employee relations policy requirements.
Accountable for the support and delivery of Corporate Function Clusters functional organizational design and change in conjunction with business leaders. 
Proactively analyse, track and maintain organisational effectiveness and workforce data to identify and gain valuable insights into employee engagement, trends, performance metrics and cost-excellence opportunities in order to deploy transformational people solutions and drive performance. 
Derive insights from the Surveys (SEMA)and ensure the action plans are cascaded in the respective functions. 
Flag bearer for the leadership of cultural change in business areas. Challenge & improve people policies/processes/practices to ensure alignment with The Safaricom Way and new ways of working. 
Challenge & support leaders in business areas to align behaviours/attitude to new ways of working. Drive effective use of recognition schemes in business areas to reinforce positive behaviours.
Serve as a confidential resource for employees and leaders to discuss concerns, brainstorm solutions, and navigate complex people related situations.
Support communications & engagement of people across the clusters. Focus on the business areas and help people to recognise their part in driving for performance. Ensure communication processes are working effectively within the business area.
Proactively manage the HR Business Partner supplier interfaces (Centres of Expertise, HR Operations etc.) to ensure seamless customer experience for Leaders, People Managers and Employees.
Provide leadership to HRBPs and CoE dedicated resources. 


Qualifications

Must have technical / professional qualifications: 


At least ten (10) to fifteen (15) years’ knowledge and experience in a relevant field.
Relevant Business or HR Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
Member in good standing of a recognized professional body. 
MBA or relevant Master’s degree is an added advantage. 
Demonstrate competence in more than 3 HR technical functions
Significant depth in HR practice areas; organizational effectiveness & change, capability development, talent management, employee relations & reward
Astute leadership skills: leading others and peers with ability to work in a matrix environment.
Experience working with corporate client groups with multiple stakeholders
Proven track record of managing programmes including change project management in a complex organization.
Possess high professional and ethical standards.
Proven track record of managing programme / project management (including the coordination of multiple internal and external resources)
Experience of working with corporate client groups.
Superior business understanding, with the ability to leverage technology to solve business and technical issues. more
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  • Jonathan Otieno

    2w

    Kindly share your resume to jonathanotieno.dr@gmail.com
    Regards.