About Furaha:

Manage payroll and employee benefits processed by Deloitte
Ensure that Reward is appropriate for the experience and performance of staff.
Ensure compliance with local employee regulatory requirements pertaining to compensation and benefits, including statutory contributions and tax compliance.
Validating and processing final settlement entries for exited staff... members.
Employee Experience:
Embed a customer service culture through participation in the functions service initiatives.
Support business / HR business partners on multiple HR related processes and queries. more

JOB SUMMARY

The role holder will be responsible for establishing and maintaining strong relationships with our Chinese clients which will translate into revenue and growth for the bank. 

The growth metrics measured include:


Portfolio growth
Growth in Product Per Client
Increase in revenue per client
Growth in number of clients
Revenue growth
Cost Management
Service... Excellence
Operational Excellence and Compliance


RESPONSIBILITIES


Engaging and deepening activities
Methodically engage (remote)
Have complete knowledge of the clients in terms of the profile & assets 
Create analytics-backed conversation
Engage clients through the digital channels (calls, virtual meetings, webinars, email)
Needs/Achor Products; Individual banking products (PL, CASA etc), Wealth Products
Meet & deep sell (remote)
Develop a comprehensive Account Plan for at least 20% of client base
Meet virtually to meet advisory needs (once a quarter)
Connect client with specialists
Connect for periodic CDD reviews
Conduct fulfillment & activate
Refer most servicing activities to Client Service Managers


Key Stakeholders


Product Specialists
Client Service Manager, Affluent
CDD team
Branch Manager
Product Managers


Qualification


CISI Level 2
Bancassurance Certification
Knowledge of Chinese Language Mandatory more

JOB SUMMARY
This is a people leader role with accountability to Head Corporate Affairs Brand & Marketing (CABM) for Internal and External Communications initiatives. It entails development and implementation of an internal and external communications strategy consistent with the business strategy.  
RESPONSIBILITIES

Develop the medium-term operational plans to manage/coordinate all... communications for Kenya & Africa whilst ensuring consistent delivery that is aligned with the global agenda.
Work closely with the businesses to ensure all communications are executed in a planned and consistent manner, bringing the employee value proposition to life through internal and external story telling. Provide key strategic communications advice to CEOs and business leaders.
The role holder is required to develop and implement strategies to build and protect the reputation of the Bank both externally and internally.  This is achieved via a programme of media relations, internal communications, government relations, corporate responsibility, community relations and investor relations.
Manage internal and external communications resources to budget. Coordinate internal and external communication plans across all channels, press, thought leadership, web, audio calls, videos. 
Identify and coordinate opportunities for senior management to act as “trusted counsel” to Governments and other actors on key policy issues.
Lead the team and identify opportunities to bring expertise and creatively build profile of the businesses both internally and externally. Effectively using external communications to enhance the banks brand reputation through awareness and engagement.
Build profile of businesses and management externally within Kenya & Africa, with a focus on strategy, business capabilities and achievements, thought leadership, management expertise and community initiatives.
Be a trusted advisor to the franchise for management of Reputational risk across all business functions and segments.

Processes

Develop and maintain a network of key press contacts with knowledge of the Bank’s strategies and capabilities; Manage resources to execute internal and external communications plan across the country.
Ensure appropriate training for spokespeople and ensure access to press is controlled.
Develop an effective system for timely and high-quality reporting and intelligence on politics and policy change. 

People & Talent

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners. 
Ensure the provision of ongoing training and development of people and ensure that the team is suitably skilled and qualified for their roles.

Risk Management

Demonstrate shift towards anticipation of risk and provide leadership and coordination of issues and crisis communications to the functions at cluster and country level.

Governance 

Ensure adherence to the risk management framework, Group Code of Conduct and various policies, procedures, and Guidelines of the bank by the regional Corporate Affairs and Brand & Marketing Teams as the Reputational Risk Control Owner’s representative

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank and lead the Kenya Corporate Affairs, Brand and Marketing team] to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment 

Key Stakeholders

Head of Corporate Affairs,  Brand & Marketing Kenya and Africa and Head of Communications, Africa, Middle East and North Africa
CEO, Kenya & Africa; Country Client Business Heads; Country Functions Heads and Country CABM teams
Media agencies; Online partners; Vendors and suppliers; editors and journalists
Network with peers in the industry and other sectors via various strategic business / PR bodies in the country.

Other Responsibilities

Embed Here for good and Group’s brand and values in the CABM team and perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualification

University degree in Business, Communications, Public Relations or Finance discipline.
In-depth knowledge of the local business and political environment. Digital marketing flair with the ability to do digital PR; Strategic advocacy and communications planning.
A proven track record for managing teams to get results. Strong track record in a reputable organisation – preferably an international organisation.
Strong FMCG, banking, financial services and / or technology pedigree desired.
Excellent networking skills; Strong networks with the media and Government relations; Form effective relationships with key stakeholders across the matrix using knowledge, communication and relationship skills to positively influence key decisions.
Excellent communications: clear oral and written skills, effective questioning, and active learning; Superior inter-personal and presentation skills; Cultural sensitivity and awareness more

RESPONSIBILITIES
Strategy:
Treasury Markets (TM) is a front-line markets execution division of Treasury, which plays a key role in balancing the supply and demand of liquidity and capital. TM is the first line of defence responsible for:

Managing Liquidity & Investment portfolio
Managing Interest Rate risk for the Banking book
Conducting the above in an efficient manner thereby maximising... Group ROTE contribution
Providing solutions to our partners leveraging our market insight.
Focus on collaboration to drive Group performance as a priority over country/ region benefit.

Business:

Liquidity management: 

Assist with managing the Bank’s liquidity position (ZAR RTGS account and all NOSTRO accounts) to ensure that all nostros are adequately and prudently funded in good time considering footprint across multiple markets. 
Prudently management of intraday liquidity position of the country, including the day-to-day compliance with Group Policies and Guidelines, Local Regulatory requirements, local payment system and intraday liquidity requirements. 
Flag any potential breaches ahead of time to the Head of Treasury Markets South Africa for guidance on the way forward and/or engage Cluster / Regional Treasury Function and/or Market Risk for temp limit requests where appropriate. 
Assist in managing multiple treasury risks including liquidity risk, market access risk, maturity concentration risk and interest rate risk in the banking book, working closely with Senior Treasury Markets Dealer for guidance where required and to ensure alignment with group and/or regulatory guidelines and policies.. 
Circulate FTP rates to all relevant stakeholders on a daily basis and provide support and/or solutions solving any problems which may arise from the FTP methodology.
Ensure all bookings pertaining to Treasury Markets are executed and completed as guided by code of conduct, policies and procedures.
Make recommendations to the Head of Treasury Markets and/or Senior Treasury Markers Dealer on deposit taking initiatives and/or how to prudently fund the asset base of the bank.
Contribute to building the bank’s reputation in the international market through personally demonstrating a high level of professionalism at all times, and through developing mutually beneficial working relationships with other banks, counterparties etc.

Investment Management: 

Support Head of Investment Management Africa with the management and implementation of the financial resource framework and how to optimise usage of financial resources such as capital, liquidity, ECL, RWA to generate the best RoTE outcomes within the agreed mandate.   
Provide support to the Head of IM Africa by assisting with the formulation, presentations and applying accounting / financial management and/or investment management skills / experience / knowledge in the execution of the investment management framework across Africa.
Work closely with TM Desk Heads / team members to achieve TM and Group objectives, demonstrating a commitment to collective success.
Assist Head of Africa IM with ad hoc request, be prepared to work under pressure within reason and to deliver in good time and diligently.

Processes:


Treasury Markets business and risk management processes are defined and governed in various risk, governance and control committees.


Risk Management:

Ensure execution of trading activities remains within the agreed Risk Appetite and Portfolio Standards of Treasury Markets.
Comply with the requirements of the Group AML Policy and Procedures, in particular-comply with applicable legal and regulatory requirements. 
Remain alert to the risk of Money Laundering and assist  the Bank’s in its efforts to  combat Money Laundering activites  by adhering to the key principles in relation to -
Identifying your Customer, Knowing Your Customer, and verification.
Reporting Suspicious Transactions, 
Safeguarding Records.
Comply with the Group Sanctions policy and adopt the implementation of prevailing sanctions. 
Adhere to Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Technology and Operations, Finance and Reputation.

Governance:

Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business.
Comply with internal policies, procedures, codes and applicable external laws and regulations and adhere to the expected high standards set out in the FM Code of Conduct

Regulatory & Business Conduct:

Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities:

Embed Here for good and Group’s brand and values in South Africa Treasury Markets
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

QUALIFICATION AND EXPERIENCE

A university degree in a relevant field / Finance (Accounting) / Investment Management plus at least 4 years’ experience in Money Market / FX Trading  / Interest Rate environment / Treasury Market environment.
To confidently perform these duties an extensive working knowledge of the Money Market and other Treasury products is required.
The individual must be able to work quickly and accurately under pressure and work as a team Member in a collaborative manner.
The individual must have ability for clear expression and communication both written and oral. 
A sound knowledge of general banking is also required to be able to discuss the Bank and company affairs confidently and portray a professional image of the Bank.
Should be able to use the key economic indicators to explain product features and benefits.
Good aptitude for figures and, computer skills essential.
Good interpersonal skills and a collaborative and professional attitude 
Analytically strong / good accounting skills / financial management and Investment management skills / knowledge / experience more

Responsibilities:

Strategy

To work closely with HR business partners and HR Legal to up-skill line managers in effectively dealing with ER related matters.
To work closely with HR Business partners to provide Advisory support and to deal with ER related issues and directly managing specific cases as agreed with Head of ER.
To develop and maintain key internal relationships with... stakeholders.
End to End management ER cases, including Disciplinary, Grievance, Restructures, Poor Performance Management, and Mutual Separation Agreements.
Capability Building
Fostering Sustainable working environment


Business

Partner with stakeholders/business representatives to guide, advise and coach on the full range of ER related matters including disciplinary, grievances, redundancies; restructuring, performance matters, entry and exit issues for senior staff, other staff terminations and contracts/agreements.
Lead and support the development of effective employee relations strategies that are aligned to business objectives across Region/Country and influencing Group policies and practices.


Processes

End to end case management of grievance cases

Work with the HRBP, business and Regional AME ER Head to outline approach in line with country process (e.g. UAE: agree the Grievance representative/s to investigate and hear the Grievance and make arrangements for Grievance Hearing including issuing hearing invite/statement of complaint).
Conduct the Grievance process or provide support to conduct the grievance.
Complete analysis of data/facts and provide support to the decision maker of the Grievance to help them reach a fair and consistent resolution/conclusion which minimises the risk to the Bank.
Update ERCMS at the initiation and conclusion of Grievance.
Update relevant stakeholders with key findings including any disciplinary actions recommended.


End to end case management of disciplinary cases (including complex cases)

Level of investigations involvement and support to be agreed with regional Head AME ER and based on case nature and complexity.
Conduct fact finding and investigatory interviews including as appropriate preparation of witness statements and investigation report.
Manage case in line with appropriate Policy/Procedures, providing appropriate support to management.
Complete analysis of data/facts and provide support to the decision maker(s) of the Disciplinary Grievance to help them reach a fair and consistent conclusion which minimises the risk to the Bank.
Update relevant stakeholders with key findings and any relevant information, including any recommendations.
Regularly update ERCMS including upon conclusion of disciplinary and/or appeal (where appropriate).
Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential year end compensation impact.
Review Restructure Business cases and execute on them
Support Business with Managing Poor Performance. Provide insight and guidance to improve the effectiveness of individual performance including Performance Improvement Plans.
Support HRBPs and Business with managing Mutual Separation Agreements
Managing Ministry of Labour mediations and reporting to Central Banks
Regulated references




People & Talent

In partnership with learning, proactively support, advise, update, educate and train HRBPs, people managers and others as needed across the ER product areas and enable them to deal with critical ER related issues.


Risk Management

Manage employee-related risk across the country/region

Provide commentary re ER MI and escalate country ER risks based on trends or any new findings/issues.
Understand current local employment and other ER related legislation (e.g. discrimination)/best practice and be able to anticipate implications for the Bank.
Create and implement suitable actions to mitigate identified risks
Work with HR Legal and external counsel re data disclosure requests, litigation cases and preparation for/ appearance at any applicable formal jurisdiction including Labour Court/Employment Tribunal etc.


Governance

Awareness and understanding of the regulatory framework in which the group operates and the regulatory requirements and expectations relevant to the role. Provide support and guidance on ER related regulatory issues.
Responsible for ensuring local ER related controls are in place, effective and provide testing support as required and managed effectively with limited exceptions.
Where applicable, provide input to and maintain as appropriate the HR Obligations Register as it pertains to ER.
Support the Regional Head EA ER in ensuring that the ER related Policies, Procedures and Department Operation Instructions (DOIs) are up to date and in line with relevant local laws and best practice.


Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Support the AME country ER teams to achieve the outcomes set out in the Bank’s Conduct Principles; Financial Crime Compliance; the Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters, as it relates to employee relations.
Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country.
Support Regional Head ER AME in the collaboration with relevant government bodies including Labour Ministries re development and application of government policy.


Internal

Country/Business Management Groups
Global ER, FA and Conduct team
Country HRBPs/ Country Head of HR
HR Legal
Compliance
SIS
EROPS
Country Financial Crime Risk
Country PRB (Performance, Reward and Benefits)
Employee Advocacy Team – D&I, Wellbeing, and Employee Experience


External

Employee Representative Bodies / Unions
Legal firms
Labour Ministries
Employer Associations
ER Forums
Outplacement services





Qualifications

ER specialist or qualified employment lawyer with a minimum of 5-6 years work experience.
Proven track record and in depth experience of ER investigations and case management.
Strong understanding of the local legislative and regulatory landscape
Experience in an international professional services/ banking environment.

Our Ideal Candidate: 

Proven experience in working in a complex matrix, with demanding and fast paced client groups.
Experience of ER product & policy development. more

JOB SUMMARY
This role has a specific focus on Cooperate & Investment Banking (CIB) Client Coverage
RESPONSIBILITIES

I am responsible, in my capacity as Principal, Conduct, Financial Crime & Compliance (CFCC) Advisory, Transactional Banking (TB), Nigeria & West Africa for supporting the Head, CFCC Advisory, CIB, Nigeria & West Africa in managing all regulatory, conduct, financial crime and... compliance risks relating to the TB businesses in West Africa and aligning this to the vision and strategy of the function, the Enterprise Risk Management Framework (ERMF), and delegation of authority documents where relevant.
I have first line responsibility for the implementation of Compliance & Conduct and Financial Crime Compliance policies and procedures for TB processes in West Africa to the extent the processes have been identified as owned by the CFCC function, in line with the Group’s process universe as set out in the Group Operational Risk Framework, including activities within the processes owned by the CFCC function which are hubbed or outsourced (if any).
Insofar as they relate to TB compliance, financial crime, and conduct, I am responsible for providing details of developments giving rise to a material risk that serious regulatory breaches or breaches of risk tolerances (as agreed by the Board from time to time) may occur and notifying any such breaches to (as appropriate):
Head, CFCC Advisory, CIB, Nigeria & West Africa
Head, CFCC Advisory, TB, AME
The relevant Heads of Business and stakeholders
My responsibility does not encompass the operation of information technology systems used to implement any policies and procedures, which is the responsibility of the Group Chief Information Officer.
All references to TB businesses shall be deemed to refer to those businesses in West Africa

 

I am responsible:

To help the Group meet its commitment of being "Here for Good" by building a sustainable framework that places Compliance, Conduct and FCC best practice standards, at the forefront of the Group's agenda.
As an independent second line risk control function, to execute the relevant aspects of the Compliance, Conduct through robust independent risk control and the provision of specialist advice and constructive challenge in a manner proportionate to the nature, scale and complexity of the TB businesses.
For the evaluation and assessment of the effectiveness of the Group’s Conduct, Financial Crime and Compliance Risk Frameworks.
To proactively support and challenge the TB businesses and supporting functions to exhibit appropriate conduct, comply with regulatory, conduct, financial crime and compliance requirements and strive to achieve fair outcome for TB’s clients.
For maintaining independence, delivering timely responses, and timely escalation of risks and issues where the management tolerance of the firm is exceeded.
For maintaining constructive and effective stakeholder relationships with the relevant business and supporting functions.
For supporting the management of regulatory relationships with all of the regulators whose rules the countries in the West Africa cluster are subject to.

Strategy

Assist the Head, CFCC Advisory, CIB, Nigeria & West Africa and Head, CFCC Advisory, TB, AME to set and implement the vision, strategy and direction.
Support and promote the culture and practice of compliance with CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a Here for Good culture and the Group Code of Conduct.
Establish and maintain close links with CFCC colleagues leading other client segments and/or product groups to achieve common platforms and work plans, implementing a One Bank approach to covering all Clients.
Input to TB business operating model design of relevant Compliance, FCC and business processes.

Business

Develop a comprehensive understanding of the TB business models and strategy in order to assist in providing oversight support and challenge in order to enable appropriate and sustainable CFCC outcomes.
Build and maintain an effective and constructive relationship with all key business, CFCC and other functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality conduct, financial crime & compliance related advice and guidance to enable the business and functions to meet/achieve their strategic tactical objectives.
Provide conduct, financial crime and compliance related advice, analysis (and challenge when appropriate) in relation to TB businesses, including product design, new business initiatives, bespoke projects, remedial activities (including nature, scale and rigour of past business reviews), and transactional advice.
Provide robust challenge to senior management and all relevant business stakeholders where activities are outside risk tolerance/appetite, escalating as necessary, until appropriate oversight and ownership is achieved including actions and plans to address any remedial action needed to come back within risk tolerance/appetite.
Work closely with the business and its operational teams to provide timely advice to ensure compliance with all relevant laws and regulations and support the transition to pro-active and pre-emptive CFCC risk mitigation.
Support the resolution of competing requirements between regulations specific to TB businesses (i.e. between AML regulations and data privacy/bank secrecy or information security regulations.)
Support the establishment and maintenance of risk-based compliance frameworks and the programme for monitoring and assuring compliance that supports the transition to pro-active and pre-emptive compliance and conduct risk mitigation, in relation to the TB businesses.
Promote the culture and practice of global standards to the business, while managing local requirements

Processes

Act under delegation from the respective Risk Framework Owners for the principal risk types of Compliance, Conduct and FCC in discharging the responsibilities contained in the ERMF relating to TB businesses to the extent that CFCC Advisory, TB is the appropriate second line risk owner.
The role holder is not responsible for CFCC first line processes unless specifically delegated by and/or agreed with the group process owner.
The role holder is not responsible to ensure that TB and CFCC process owners agree their respective handoffs, which ought to be documented in a service level agreement.
Support and maintain effective policies/processes/DOIs (including training, advice and support) to address conduct, financial crime and compliance risks across TB businesses, aligning with relevant regulatory requirements.
Provide governance and oversight over the implementation of CFCC related policies and procedures relevant to TB businesses (to enable compliance with such policies and procedures).
Provide support and challenge to TB businesses to ensure that they establish and monitor appropriate processes for compliance with CFCC policies, procedures and standards (including meeting regulatory obligations and maintaining high standards of conduct).

People and Talent

Help promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
Support the stimulation of an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm.
Collaborate with training teams to input to training curriculum to support closing of capability gaps.
Provide feedback at business, function, country and individual level as appropriate, on CFCC matters which should have a bearing on remuneration pools or individual bonuses (for senior staff).
Drive the migration of skill, knowledge, best practice and lesson learned across the network between CFCC Advisory colleagues especially in relation to regulatory risks and compliance with relevant regulations and internal policies/standards as they pertain to TB businesses.

Risk Management

In accordance with the Group’s Enterprise Risk Management Framework, act as second line Risk Owner for appropriate and relevant TB processes.
Collaborate with the West Africa CFCC teams and Regional CFCC Advisory teams to anticipate horizon risks that may have a significant impact on the Bank and develop effective strategies to mitigate such horizon risks.
Assist in the management of CFCC Advisory TB matters, and in collaboration with the rest of the CFCC team, effectively manage regulatory issues that have a significant impact on the TB businesses.
Collaborate with relevant senior managers to support the programmes for conduct, financial crime and compliance monitoring, surveillance and/or assurance for TB businesses.
In the event of serious TB related regulatory breaches, or where CFCC related risk tolerances have been breached, ensure senior management and relevant regulators are informed and that actions are taken quickly to remediate and/or activities are ceased.
Ensure proactive and timely identification, assessment, advice and dissemination of evolving regulatory changes/practices and associated regulatory, compliance and financial crime related risks, and proactive engagement in regulatory reform in relation to TB product and client related activities.
Assist and work closely with the Group Shared Investigation Services team, as needed, in relation to investigations concerning TB businesses.
Liaise with the internal audit function, and Business Operational Risk Managers in TB, to ensure that any CFCC Advisory TB weakness identified by the internal audit function relating to TB activities are appropriately followed up.
Provide reports to relevant Country and Business risk and control committees and management group on key conduct, financial crime and compliance risks and issues pertaining to TB businesses.
Provide advice on the application of risk management frameworks (e.g. ERMF) and provide advice to relevant stakeholders on outcomes of risk identification and assessment methodologies.
Support in providing oversight of risk acceptance and/or mitigating action plans relating to TB businesses.
Provide reports to relevant risk and control committees and management group on key compliance risks and issues relating to TB businesses.
Ensure global standards are understood and implemented locally, with any identified exceptions, or need for more/less stringent standards escalated for relevant joint-decision making.
Understand technical aspects of systems relevant to CFCC Advisory TB.
Support delivery of annual CFCC Risk Assessments, including the Compliance Risk Assessment (CRA), Product Risk Assessment (PRA), and Group Risk Assessment (GRA).

Governance

Attend relevant governance meetings, and provide relevant reports to senior management and governance/risk committees when delegated.
Assist in the identification and escalation of potential CFCC Advisory, TB related, risks and issues to senior management through appropriate governance channels and the Quality Assurance framework.
Ensure appropriate TB product governance measures on conduct, financial crime and compliance are in place so that product approval documents reflect all relevant regulatory requirements.
Propose control effectiveness and efficiency improvements and simplifications where appropriate.
Within the Group's ERMF, support the establishment and maintainence of an appropriate risk based CFCC framework for identifying, assessing, managing, monitoring, mitigating and reporting compliance (including regulatory and financial crime) risks across TB businesses.
Support management MI / trackers across all aspects of one’s coverage and responsibility to ensure all issues and matters relating to TB businesses are tracked, followed, regularly assessed and reported on, including oversight of risk acceptance and/or mitigating action plans, identification and management of high risk clients or specific country reviews relating to TB.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve regulatory, conduct, financial crime and compliance matters related to TB businesses.
Support the CFCC teams in West Africa in relaton to:
the identification and inclusion of relevant TB matters for discussion in the Government & Regulatory Relationship Plans (“GRRPs”);
the management of regulatory inspections and identification of regulatory reform that directly relates to TB businesses;
the provision of briefings and guidance to TB management on relevant regulatory matters;
ensuring TB businesses are properly prepared for routine regulatory exams, audits and supervisory inspections, as well as managing the response from the TB businesses; and
support relevant stakeholders to respond to regulatory questions.

Key Stakeholders

Head, CFCC Advisory,.
Heads of TB Businesses in the West Africa cluster
Heads, FCC Centres of Excellence
Other Risk and Control Functional Heads
Relevant Regulators
TB Risk Managers

Other Responsibilities

Perform other responsibilities assigned under Group, Country, Business or Functional policies and standards.

Our Ideal Candidate

CFCC Policies and Standards
CFCC Advisory
CFCC Assurance
Surveillance (including Screening and Monitoring)
Investigations
Compliance Risk Assessment
Regulatory Liaison
Manage Change
Manage Projects more

Responsibilities:

Strategy

To work closely with HR business partners and HR Legal to up-skill line managers in effectively dealing with ER related matters.
To work closely with HR Business partners to provide Advisory support and to deal with ER related issues and directly managing specific cases as agreed with Head of ER.
To develop and maintain key internal relationships with... stakeholders.
End to End management ER cases, including Disciplinary, Grievance, Restructures, Poor Performance Management, and Mutual Separation Agreements.
Capability Building
Fostering Sustainable working environment


Business

Partner with stakeholders/business representatives to guide, advise and coach on the full range of ER related matters including disciplinary, grievances, redundancies; restructuring, performance matters, entry and exit issues for senior staff, other staff terminations and contracts/agreements.
Lead and support the development of effective employee relations strategies that are aligned to business objectives across Region/Country and influencing Group policies and practices.


Processes

End to end case management of grievance cases

Work with the HRBP, business and Regional AME ER Head to outline approach in line with country process (e.g. UAE: agree the Grievance representative/s to investigate and hear the Grievance and make arrangements for Grievance Hearing including issuing hearing invite/statement of complaint).
Conduct the Grievance process or provide support to conduct the grievance.
Complete analysis of data/facts and provide support to the decision maker of the Grievance to help them reach a fair and consistent resolution/conclusion which minimises the risk to the Bank.
Update ERCMS at the initiation and conclusion of Grievance.
Update relevant stakeholders with key findings including any disciplinary actions recommended.


End to end case management of disciplinary cases (including complex cases)

Level of investigations involvement and support to be agreed with regional Head AME ER and based on case nature and complexity.
Conduct fact finding and investigatory interviews including as appropriate preparation of witness statements and investigation report.
Manage case in line with appropriate Policy/Procedures, providing appropriate support to management.
Complete analysis of data/facts and provide support to the decision maker(s) of the Disciplinary Grievance to help them reach a fair and consistent conclusion which minimises the risk to the Bank.
Update relevant stakeholders with key findings and any relevant information, including any recommendations.
Regularly update ERCMS including upon conclusion of disciplinary and/or appeal (where appropriate).
Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential year end compensation impact.
Review Restructure Business cases and execute on them
Support Business with Managing Poor Performance. Provide insight and guidance to improve the effectiveness of individual performance including Performance Improvement Plans.
Support HRBPs and Business with managing Mutual Separation Agreements
Managing Ministry of Labour mediations and reporting to Central Banks
Regulated references




People & Talent

In partnership with learning, proactively support, advise, update, educate and train HRBPs, people managers and others as needed across the ER product areas and enable them to deal with critical ER related issues.


Risk Management

Manage employee-related risk across the country/region

Provide commentary re ER MI and escalate country ER risks based on trends or any new findings/issues.
Understand current local employment and other ER related legislation (e.g. discrimination)/best practice and be able to anticipate implications for the Bank.
Create and implement suitable actions to mitigate identified risks
Work with HR Legal and external counsel re data disclosure requests, litigation cases and preparation for/ appearance at any applicable formal jurisdiction including Labour Court/Employment Tribunal etc.


Governance

Awareness and understanding of the regulatory framework in which the group operates and the regulatory requirements and expectations relevant to the role. Provide support and guidance on ER related regulatory issues.
Responsible for ensuring local ER related controls are in place, effective and provide testing support as required and managed effectively with limited exceptions.
Where applicable, provide input to and maintain as appropriate the HR Obligations Register as it pertains to ER.
Support the Regional Head EA ER in ensuring that the ER related Policies, Procedures and Department Operation Instructions (DOIs) are up to date and in line with relevant local laws and best practice.


Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Support the AME country ER teams to achieve the outcomes set out in the Bank’s Conduct Principles; Financial Crime Compliance; the Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters, as it relates to employee relations.
Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country.
Support Regional Head ER AME in the collaboration with relevant government bodies including Labour Ministries re development and application of government policy.


Internal

Country/Business Management Groups
Global ER, FA and Conduct team
Country HRBPs/ Country Head of HR
HR Legal
Compliance
SIS
EROPS
Country Financial Crime Risk
Country PRB (Performance, Reward and Benefits)
Employee Advocacy Team – D&I, Wellbeing, and Employee Experience


External

Employee Representative Bodies / Unions
Legal firms
Labour Ministries
Employer Associations
ER Forums
Outplacement services





Qualifications

ER specialist or qualified employment lawyer with a minimum of 5-6 years work experience.
Proven track record and in depth experience of ER investigations and case management.
Strong understanding of the local legislative and regulatory landscape
Experience in an international professional services/ banking environment.

Our Ideal Candidate: 

Proven experience in working in a complex matrix, with demanding and fast paced client groups.
Experience of ER product & policy development. more

Job Summary



Strategy

 

To manage the portfolio under Transaction Banking (FI Sales) of clients assigned directly. Over and above, support the senior TB (FI Sales) resource team in Kenya and broader East Africa.
To work with Relationship Managers and other stakeholders for growing the cash management, TBFX and trade finance business in line within overall Global Transaction Banking... (FI Sales) strategy and within risk parameters of the business.

 

Business

 

Responsible for the Cash & Trade business for Transaction Banking (FI Sales) includes Bank clients as well as Public sector FIs, central banks) in East Africa. Responsibility for Transaction Banking (FI Sales) Franchise revenues – Origination.
Actively identify client needs across full set of SCB product capabilities, originate new business and grow the franchise by capitalising on Bank competitive attributes (network) and developing new relationships where required
Engage with Senior Management and decision makers of key clients to improve quality of dialogue with clients, promoting a move away from ‘transactional’ reactive client coverage to consistent value-added partner/trusted advisor status. Anticipate client’s requirements and provide strategic advice, bringing in the relevant product and industry partners as appropriate.

 

Key Responsibilities

Maximize profitable revenue to the bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most Senior level as well as at the operating level in client’s designated portfolio.
To deliver financial performance for the country / region as per the agreed budget assigned.
To undertake market analysis for each country in the region in order to identify new business opportunities in co-ordination with Product Management and Credit.
To match customers’ needs with product capabilities through presentation of tailored demonstrations and proposals.
To negotiate terms and conditions with customers to maximise revenue and profitability.
To engage and assist the sales teams to provide structured solutions to meet the specific cash management and trade services requirements of our customers and prospects.
To undertake a disciplined sales management process.
To assist product management in the commercialization of strategic product rollouts.
To provide feedback and assistance to all areas of transaction banking; e.g., Product Management, Marketing, etc. to ensure that the voice of the customer and local requirements are incorporated into ongoing plans and initiatives.
To keep abreast of customers’ needs, trends and product/market intelligence for new product developments/enhancements, strengthening SCB’s competitive position in this field.
To ensure smooth deal implementation and adherence to high levels of service quality.
Ensure customer service issues are addressed and a high level of post sales service is made available to the clients at all times.
Benchmark and identify opportunities to establish sustainable sales, product and service advantages against global banking competitors
Establish and maintain governance framework to ensure sales processes under area of responsibility comply with internal policies, procedures, business conduct requirements and applicable external laws and regulations
To ensure adherence to compliance policies and help manage financial crime risk in the business.
Responsibility of delivering the promotion CorrB Academy initiative in the region

Skills And Experience

Regional & Country CCIB Heads, CEOs, Global FI and TB seniors – To gain commitment on business strategy and sales plans.
Train and guide RMs in FI on cash/trade transaction banking products and services to facilitate achievement of sales plans.
To support vision and growth strategy of Transaction Banking (FI Sales) business regionally
SD&S, Regional Product, Compliance, Risk - To resolve issues and ensure service levels are met as per standards agreed upon.
To manage FCC and Credit risks within the business
Take the initiative regarding regulatory, reputational and ethical matters by providing proactive advice to clients as identified. Coach and manage internal team in these matters and ensure they are adequately trained in and cognizant of regulatory, reputational and ethical risks.
Business Heads (TB, Treasury, etc.) - To provide/obtain geographical breadth and product depth referrals/leads.
Cash Management and Trade Product Management / Development - To provide active support on product initiatives, including customer and competitor feedback for new product developments/enhancements and to resolve any product delivery issues
Regional/ Country Heads/ Global Account Managers/ Regional Account Managers within Coverage - To leverage from experiences of rollout of our products and services in their markets and in the structuring of complex network solutions for cross-border deals.
Trade Asset Management Unit - To provide strategic input on Trade Asset Distribution for the region.
Customers and prospects within Banks (Transaction Banking, Treasurers, WB Heads, Business Development Managers, General Managers, CEOs and MDs - To understand trends affecting customers’ and prospects’ businesses in order to structure cash/ trade management solutions and sell them our products and services.

​​​​​​​Qualifications
Experience

Broad banking experience
Deep knowledge of TB products
Experience in related business
Proven ability to independently identify, drive and deliver on opportunities.
Strong executive impact and track record of new to bank sales success.

Knowledge

Certification in advanced Trade / Cash
Practitioner with Advanced / Expert Cash and or Trade knowledge.
Structuring Solutions and ability to handle documentation.
Strong credit understanding and experience.
Seen as an industry expert in Cash and/or Trade.
Market Intelligence: ability to anticipate global trends in market and impact on strategy and plans.
Understanding of how to work effectively within a matrix / network organisation.
Capable of analysing working capital and funding needs more

Key Responsibilities
Business Strategy and Technology roadmap

Working with venture leads and Furaha Financial management to set the business agenda of the venture
Working with Furaha Financial Venture Leads , Product Owners, and partners to lead technology build, evaluate technology trade-offs, oversee vendor engineering engagements, and deliver features and capabilities aligned to the... business model to build on the minimum viable product (MVP) to successful global rollout.
Chief Technology Officer will discuss with partners, fintechs, co-creation clients, and business to expand the offering Engram.
Co-ordinate, question and interrogate technology opportunities with engineering team and innovate to sustain a competitive advantage.
Employ a managerial mindset that seeks to optimise the business outcome for the Venture while establishing sound governance, internal process, adherence to policies and processes. This role requires close coordination with the SC Ventures CTO.
Thought leadership and demonstratable subject matter expertise on use of machine learning (ML), Artificial Intelligence (AI), APIs, Data Analytics, cyber security, DevSecOps and similar technology applications.
Establish sound technology operation covering incident management, problem management, service levels (SLAs) and business continuity processes
Support and adapts the realisation of benefits and business value to maximise benefits and identify new unforeseen benefits within the venture
Provide advice to business stakeholders to manage requirements, interpretation of Regulatory Requirements, best practices in the market and manage change/deployments within the triple constraint of scope, time and cost.

Technology Delivery and Management

Have expertise and professional experience in software development and deep understanding of technology delivery.
Experience in operating within Agile delivery processes to minimise time to market and maximise the client value of technology delivery.
Participate in assessing and hiring technical personnel required to be part of Furaha Financial, and support the growth in aggressive go-to-market.
Build and manage a team of developers, architects, and other technical experts, and provide mentorship and guidance to team members
Engage with relevant Risk Officers to develop a mature IT delivery organization aligned with Technology and Information and Cyber Security (ICS) expectations
Advantageous to have experience in ITIL and ISO27001.
Oversees accurate financials. Ensuring Financials up to date including Project static data, status update including RAG status, key milestones, financials, risks, dependencies, issues and resource forecasts, and they are tracked & reported to the FURAHA Venture management.

People and Talent

Attract, employ, and retain high quality people such that Technology team is skilled and experienced to deliver the best experience for our customers, build a fully Agile development organisation in-line with the business strategy.
Ensure the Technology is adequately resourced and staffed by an appropriate number of competent staff, sufficiently independent to perform duties objectively and to support sustainable business growth
Lead by example and build the appropriate culture and values.
Exemplify key values of client obsession, fairness, diversity and inclusion.
Create a motivational and challenging environment in the team which is conducive to creativity and delivery of the strategy.
Manage performance, wellbeing, and engagement by creating a culture of achievement and satisfaction.
Role model the company values and behaviours, consistently promoting and reinforcing them.
Conduct regular 1 to 1s and annual performance & development reviews to ensure a high level of performance and continuous coaching and feedback.

Governance and Risk Management

Expertise with governance structures and mandatory processes.
Proactive in seeking regular assurance that the areas of responsibility and teams are performing to an acceptable risk and control standard.
Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
Balance business performance delivery and cost management constraints with risk and control matters to ensure that they do not materially threaten the Venture's ability to remain within risk appetite.
Ensure a full understanding of the risk and control environment in area of responsibility.
Facilitate risk management activities with respective stakeholders on the potential impact of

Technology/Process/Operational Obsolescence.

Support both Internal and External Technology Audits - identify issues, create action and issue closure plans and track to closure.
Provide advice to relevant stakeholders on compliance with Group standards relating to AML/Sanctions/Frauds/ Compliance
Processes for which the role is responsible under the ORF as 1st line; for executing / completing, and Supervising.
Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
Collaborate with other companies, industry consortia, and regulatory bodies to advance the development, adoption, and interoperability of technology, specifically blockchain.
Work with multiple stakeholders to establish applicable risk / control framework to ensure that the Group's ability to remain within risk appetite is not materially threatened.

Technical Skills and Subject Matter Expertise

15 years of relevant experience in technology roles in banking, payments, or similar sectors.
Expert knowledge of mainstream cloud provider eg AWS and firebase, Cloud-native services, and elastic infrastructure.
Expert background in Javascript orTypescript technology stack, NodeJS, Next.js and NestJS, distributed systems, authentication mechanisms, asynchronous event processing, message queues, and architecture patterns.
Knowledgeable on modern object orientated programming practises including entity frameworks, dynamic reflection, and reusable interfaces.
Expert Knowledge with 3rd party system integrations via APIs ie HTTP or REST
Familiar with OWASP, secure by design, secure coding practises, code scanning, unit testing, dependency management (deprecation, vulnerabilities, licensing)
Expert Knowledge with DevOps, Infrastructure-as-Code including continuous integration, delivery, deployment and assurance.
Experience in front-end React and JavaScript or Typescript presentation frameworks
Expert Knowledge with operating highly-available production financial systems

Skills and characteristics

Imaginative and creative approach to how we do work. Curiosity about new technologies, workflows, and products.
You enjoy working independently and are able to take informative decisions independently. You enjoy mentoring and teaching others to create a world class cohesive team
Energy and desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.
Ability to work across cultures and backgrounds is a must. Seeing things from multiple perspectives and being easy to work with.
Ability to see things from multiple perspectives, as well as ask the question “why” continuously
Tireless work ethic and enthusiasm to execute and get things done.
Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
Ability to understand geographically dispersed and highly varied customer and segment base.
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours. more

Responsibilities:

Strategy

To work closely with HR business partners and HR Legal to up-skill line managers in effectively dealing with ER related matters.
To work closely with HR Business partners to provide Advisory support and to deal with ER related issues and directly managing specific cases as agreed with Head of ER.
To develop and maintain key internal relationships with... stakeholders.
End to End management ER cases, including Disciplinary, Grievance, Restructures, Poor Performance Management, and Mutual Separation Agreements.
Capability Building
Fostering Sustainable working environment


Business

Partner with stakeholders/business representatives to guide, advise and coach on the full range of ER related matters including disciplinary, grievances, redundancies; restructuring, performance matters, entry and exit issues for senior staff, other staff terminations and contracts/agreements.
Lead and support the development of effective employee relations strategies that are aligned to business objectives across Region/Country and influencing Group policies and practices.


Processes

End to end case management of grievance cases

Work with the HRBP, business and Regional AME ER Head to outline approach in line with country process (e.g. UAE: agree the Grievance representative/s to investigate and hear the Grievance and make arrangements for Grievance Hearing including issuing hearing invite/statement of complaint).
Conduct the Grievance process or provide support to conduct the grievance.
Complete analysis of data/facts and provide support to the decision maker of the Grievance to help them reach a fair and consistent resolution/conclusion which minimises the risk to the Bank.
Update ERCMS at the initiation and conclusion of Grievance.
Update relevant stakeholders with key findings including any disciplinary actions recommended.


End to end case management of disciplinary cases (including complex cases)

Level of investigations involvement and support to be agreed with regional Head AME ER and based on case nature and complexity.
Conduct fact finding and investigatory interviews including as appropriate preparation of witness statements and investigation report.
Manage case in line with appropriate Policy/Procedures, providing appropriate support to management.
Complete analysis of data/facts and provide support to the decision maker(s) of the Disciplinary Grievance to help them reach a fair and consistent conclusion which minimises the risk to the Bank.
Update relevant stakeholders with key findings and any relevant information, including any recommendations.
Regularly update ERCMS including upon conclusion of disciplinary and/or appeal (where appropriate).
Update HRBP and/or PRC team in case of a disciplinary action so that it could be highlighted for any potential year end compensation impact.
Review Restructure Business cases and execute on them
Support Business with Managing Poor Performance. Provide insight and guidance to improve the effectiveness of individual performance including Performance Improvement Plans.
Support HRBPs and Business with managing Mutual Separation Agreements
Managing Ministry of Labour mediations and reporting to Central Banks
Regulated references




People & Talent

In partnership with learning, proactively support, advise, update, educate and train HRBPs, people managers and others as needed across the ER product areas and enable them to deal with critical ER related issues.


Risk Management

Manage employee-related risk across the country/region

Provide commentary re ER MI and escalate country ER risks based on trends or any new findings/issues.
Understand current local employment and other ER related legislation (e.g. discrimination)/best practice and be able to anticipate implications for the Bank.
Create and implement suitable actions to mitigate identified risks
Work with HR Legal and external counsel re data disclosure requests, litigation cases and preparation for/ appearance at any applicable formal jurisdiction including Labour Court/Employment Tribunal etc.


Governance

Awareness and understanding of the regulatory framework in which the group operates and the regulatory requirements and expectations relevant to the role. Provide support and guidance on ER related regulatory issues.
Responsible for ensuring local ER related controls are in place, effective and provide testing support as required and managed effectively with limited exceptions.
Where applicable, provide input to and maintain as appropriate the HR Obligations Register as it pertains to ER.
Support the Regional Head EA ER in ensuring that the ER related Policies, Procedures and Department Operation Instructions (DOIs) are up to date and in line with relevant local laws and best practice.


Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Support the AME country ER teams to achieve the outcomes set out in the Bank’s Conduct Principles; Financial Crime Compliance; the Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters, as it relates to employee relations.
Build external networks (e.g. ER Forums, Employee Associations, etc) and remain up to date with ER and legislative change/developments and be viewed both internally and externally as an expert in the ER field.
Collaborate with HR Legal and Compliance and/or external legal counsel for advice on interpretation of local laws and regulations and ER policies, procedures, cases in-country.
Support Regional Head ER AME in the collaboration with relevant government bodies including Labour Ministries re development and application of government policy.


Internal

Country/Business Management Groups
Global ER, FA and Conduct team
Country HRBPs/ Country Head of HR
HR Legal
Compliance
SIS
EROPS
Country Financial Crime Risk
Country PRB (Performance, Reward and Benefits)
Employee Advocacy Team – D&I, Wellbeing, and Employee Experience


External

Employee Representative Bodies / Unions
Legal firms
Labour Ministries
Employer Associations
ER Forums
Outplacement services





Qualifications

ER specialist or qualified employment lawyer with a minimum of 5-6 years work experience.
Proven track record and in depth experience of ER investigations and case management.
Strong understanding of the local legislative and regulatory landscape
Experience in an international professional services/ banking environment.

Our Ideal Candidate: 

Proven experience in working in a complex matrix, with demanding and fast paced client groups.
Experience of ER product & policy development. more