Job Objectives

Assisting with the generation of schedules for stores. 
Assisting with the resolution of all WFM related queries. 
Maintaining productivity information of applicable systems and databases. 
Assisting with capturing and processing of productivity and other related data. 
Capturing overtime schedules. 
Supporting the design and implementation of cost reduction... strategies. 
Managing self to deliver solutions and services to the business. 
Participating in the enablement of an innovative, agile, and employee-centric culture. 
Participating in the enablement of an employee wellness culture. 
Participating in the enablement of a culture of open and transparent communication. 
Generating routine and ad hoc productivity reports, dashboards, and presentations. 
Operating within the Group People Productivity budget. 
Ensuring adherence to Group People Productivity governance structures, policies, processes, frameworks, and procedures. 
Ensuring compliance with organizational and legislative governance frameworks, legislation, and standards. 
Identifying and mitigating WFM risks. 
Participating in the integration and effective flow of work with other solution areas and business. 
Identifying opportunities for continuous improvement in Group People Productivity and WFM processes.

Qualifications

Vocational, Diploma, or Degree in business management or equivalent

Experience

1-3 years in a Specialist: WFM Solutions or equivalent role- (essential). 
Exposure to statutory requirements, applying and monitoring relevant laws, regulations, and best practices as they relate to WFM Solutions. Knowledge of HR policies, procedures, legislation, and regulations - (essential).
Proven track record of delivering WFM solutions - (essential).

Knowledge and Skills

Collaboration & Support - Supports cross-functional teamwork by sharing information and providing assistance. Develops positive relationships with stakeholders to enable efficient service delivery. Responds promptly to inquiries and requests, demonstrating a helpful and solution oriented attitude. 
Process & Technology - Demonstrates working knowledge of WFM processes, tools, and systems. 
Troubleshoots basic issues and provides user guidance on WFM solutions. 
Data Gathering & Reporting - Collects and organizes WFM data to generate standard reports and dashboards. Ensures data accuracy and integrity. 
Operational Coordination - Assists in the day-to-day coordination of WFM activities. Follows instructions and helps monitor performance against goals. 
Adaptability & Agility - Embraces process improvements and changes to WFM systems. Maintains a positive attitude and provides constructive feedback. 
Attention to Detail - Maintains a high level of accuracy and thoroughness when collecting, inputting, and verifying WFM data Follows established procedures and guidelines to ensure compliance and consistency in WFM processes. Carefully reviews work outputs to identify and correct errors or discrepancies. 
Problem-Solving & Troubleshooting - Demonstrates an analytical mindset to diagnose and resolve basic WFM-related issues. Applies logical, step-by-step approaches to identify the root cause of problems. Utilises available resources and tools to research solutions and implement corrective actions. 
Effective Communication - Communicates clearly and concisely, both verbally and in writing, to convey WFM-related information. Tailors communication style and content to meet the needs of diverse stakeholders. Actively listens to understand requirements, concerns, and feedback, and responds accordingly. 
Business Understanding - Understands how WFM solutions support the organization's operational needs. Contributes to the implementation of WFM initiatives. 
Continuous Learning - Stays up to date on WFM-related tools, technologies, and best practices. Identifies opportunities for personal development and process enhancements. 
Compliance & Ethics - Adheres to WFM-specific policies, procedures, and ethical standards. Escalates non-compliance issues to appropriate personnel. more

Job Objectives

Ensure adherence to internal controls.
Assist with month end, year end and audit queries.
Supervise the financial clerks to ensure that the correct processes are followed and completed timeously and accurately.
Assist with budgetting, stock take and overall stock management.
Assist with overview of new costs related to the extension and new sites.
Costings workings and... allocations to other facilities within the Inland Supply Chain Division.
Assisting the Finance manager with monthly, weekly and annual reports.
Assisting the Finance manager with capex, expenses and overall maintenance management and vetting quotes sent by Facilities department.
Be the first reliable approver for expenses before Finance manager does final sign offs.
Any ad hoc queries.

Qualifications

BCom Degree in Finance or equivalent 

Experience

Minimum three years Finance related experience.

Knowledge and Skills

Deciding and initiating action
Relating and networking
Persuading and influencing
Presenting and communicating information professionally
Analysing data
Leading and Supervising
Adapting and responding to change
Coping with pressure and setbacks
Intermediate to advanced excel knowledge
SAP and basic understanding of Distribution Centre operations more

Job Objectives
Administrative Support:

Provide comprehensive administrative support, including calendar management, travel arrangements, and meeting coordination.
Manage all inbound calls for Head of Department.
Prepare documents, reports, and presentations for internal and external communications.
Manage confidential and sensitive information with discretion.
The role undertakes several... ad hoc activities as determined by the Head of Contact Centre & Experience.
This role requires a high level of independent thinking and initiative to manage an unpredictable environment with multiple priorities. 

People support:

To ensure that our people come first, this role engages on several levels to ensure effective communication and integration of the team as directed by the Contact Centre leadership team.
Managing all equipment orders, logging incidents with IT and arranging equipment repairs.
Administrate the onboarding and offboarding of new staff including equipment handover or returns, staff biometric bookings with HR, and induction training.
Ensure new employees have all their required resources and systems set up including IT equipment and stationery, email accounts, teams and mailer groups. 

Payroll support:

Time and attendance registers and controls as deemed necessary by the team (registers, usage reports etc.).
Submission of registers to payroll and management of any queries related to payroll.
Managing leave and drawing leave reports to consolidate leave submitted against registers. 

Event and Program Coordination:

Coordinate events, programs, and team-building exercises, including planning logistics, coordinating invitations, and managing event budgets.
Assist in organizing training sessions, workshops, and knowledge sharing activities.  

Relationship Building and Communication:

Collaborate with other executive support specialists to support cross-functional initiatives and promote collaboration.
As a key participant in achieving our customer centricity ambitions, the role often facilitates activities and correspondence between various stakeholders including customers and functional teams across the Group. Given the context and positioning of this role, the role often serves as a representative and ambassador of the Brand.
The role serves cross-functionally, collaborating on business-as-usual activities, project, and other executive reporting requirements.
Managing the front desk security and welcoming of all visitors 

Reporting and record keeping:

The role aims at excellence in collecting, consolidating, and visually representing information in innovative and effective ways.This requires a creative mindset and input, skilled communication (written and verbal).
The role is responsible for taking minutes in all management meetings for inclusion in executive and management reporting.
The role is responsible for maintaining all financial records for invoices, quotes and budget related activities to ensure that budgets and expenses are correctly managed and allocated by the finance department. 

Facilities management:

Office coordination, procurement of office supplies and staff refreshments.
Managing all department equipment orders and record keeping of all assets.
Managing tea attendants and cleaning staff to ensure the office is maintained across the seven-day work week.
Managing all repairs and maintenance issues.
Managing access control and security related tasks for the office.
In supporting the operational teams, the role facilitates, and coordinates transport schedules
Employee wellness initiatives and Health & Safety orientated activities to be a valuable support to the leadership team in achieving wellness and motivating staff to participate in various activities to boost morale and engagement. 

Qualifications

Degree/Diploma or Courses in Executive Support, Communications, Business, Office Management, or a related field - (beneficial). 

Experience
Essential

+3 years’ experience in an Executive Assistant/ Support Specialist / Office Coordination capacity providing support to a large team on a diverse range of administrative and facilitation related activities, or similar role.
Exposure to interacting with a multiple and diverse stakeholders.

Desired

Experience in SAP finance and procurement systems.
Experience in a retail / contact centre environment.
Experience in a listed company, Group context.
Experience working in a customer service environment(.

Knowledge and Skills
Essential

Strong proficiency in Microsoft Office 365, including SharePoint Online. more

Job Objectives
Employee Centric Delivery

Providing administrative support across relevant People function according to People policies and procedures generally but also more specifically in the People function the portfolio delivers administrative services to.
Adhering to legislative as required by the functional role.
Escalating concerns or challenges immediately to ensure an efficient flow... of work is maintained.
Co-coordinating the resolution of queries related to the relevant People function, often communicating on behalf of others and delivering messages to third parties.
Compiling and updating documents as required.
Capturing, loading and processing of relevant documents on relevant systems.
Maintaining filing and recording all required administration on systems for reference and auditing purposes.
Making use of official templates and systems for correspondence, memo and related administrative activities.
Updating and maintaining People data in accordance with data standards.
Conducting general office and/or functional specific administration.
Capturing and managing orders in the relevant systems where relevant within the function.
Receiving stationery and supplying stationery as per order within the People function and as relevant.
Maintaining stock levels and timeously place orders as required and relevant within the function.
Liaising with external third parties if required in terms of the People processes within functional area.
Ongoing screening of incoming correspondence and addressing according to level of priority for and within the relevant People function. Participating in projects and other adhoc activities like orientating new employees within the first week of joining, compiling lists of stakeholders etc.
Ensuring work is completed according to the sequence required and agreed prioritisation.

People (Self, Team & Organisational)

Participating in, and aligning with the People team to deliver solutions and services to the business.  
Participating in various team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.  
Participating in various team activities that foster a wellness culture to ensure that the team team mentally, physically and emotionally feels supported.  
Participating in the enablement of a culture of open and transparent communication within the team.

Financial, Reporting & BI

Ensuring accuracy in data input and relevant reports as applicable to the functional area.
Using official data sources to inform administrative outputs.
Assisting with compiling basic reports for input to broader People requirements.
Consolidating basic costs or data as required by the functional area.

Governance & Compliance

Ensuring compliance with relevant labour relations frameworks and legislation.  
Ensuring compliance to organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act. 
Managing the identification and mitigation of functional team and administrative risks.    

Future-Fit  

Participating in the integration and effective flow of work with other service areas and business. 
Identifying opportunities for continuous improvement in administrative delivery services. 
Suggesting or sharing ideas related to relevant administrative functional technology requirements where required.

Qualifications

Diploma in Administration or equivalent - (beneficial).
Grade 12, National Senior Certificate - (essential).

Experience

+1 year in an administrative role with exposure to payroll  - (essential).
Experience within the FMCG, retail sector or similar - (preferred).
Knowledge and Skills
SAP
HR Legislature
Advanced Excel Skills more

Job Objectives

Stock control
Dispensing (under supervision of a pharmacist)
Administration
Housekeeping
Frontshop service

Qualifications
Essential:

Qualified as a Post Basic Pharmacist Assistant.
Registered as a Post Basic Pharmacist Assistant with the South African pharmacy council.

Experience

Two years+ experience working in a similar role.

Knowledge and... Skills
Essential:

Customer service orientated
Dispensing knowledge
Knowledge of dispensing systems and ordering systems

Desirable:

Knowledge of Retail/ FMCG operations more

Job Objectives

To design, build, test and maintain authorisation roles to meet business requirements:
Design, implement and maintain the provisioning processes and workflows based on the requirements from the Business Owners and Business Process Experts.
Testing and transport of the processes and workflows to the Access Control production environment.
Import roles from backend systems and... maintain role related information.
Final gatekeeper for approved requests that contain conflicts.
Engaging with Business Process Experts to resolve conflicts in requests.
Exception handling and managing of aged requests.
Manage Superuser roles and privileges
Design, implement and maintain the firefighters and the assignment of their relevant roles.
Testing and transport of the firefighter configuration to the Access Control production environment.
Initiate firefighter role creation in the underlying SAP systems.
Design, implement and maintain SAP roles and profiles for the system according to industry best practices and standards (e.g. position based roles).
Trigger organisational alignment to comply with audit and security requirements.
To execute the agreed SAP Access Control principles and processes as designed:
Configuration of the Access Control solution.
Provide support for Business Process Experts, Business Owners and End Users.
Monitor the Access Control solution and ensure smooth operation.
Schedule and monitor background jobs.
Administer User management for SAP Access Control in the SAP User Management Engine.
Engage with Business Process Experts to ensure a high quality ruleset.
To analyse and solve risks related to SAP authorisation:
Design, implement and maintain the Access Control ruleset, including mitigating controls, based on the requirements from the Business Owners and Business Process Experts.
Testing and transport of the ruleset to the Access Control production environment.
Advise developers on proper security mechanisms and controls in SAP processes.
To design future authorisation concepts for Shoprite:
Conduct research regarding best practice for authorisation and access control.
Conduct audit reviews to evaluate Shoprite’s environment.
Recommend changes to authorisation practices and procedures based on information gathered.
Implement approved changes and adapt authorisation processes & rulesets in the SAP environment.

Qualifications

Matric / Grade 12
Tertiary qualification

Experience

4+ Years in Sap Authorization
GRC Knowledge
1 Year in Change Control 
General IT experience
Auditing
Security and governance

Knowledge and Skills

Auditing
IT Security
SAP Security and Authorisations
Working on Remedy/Helix
Following change control methodologies more

Job Objectives

The coordination of exports between the various supply line segments
Providing the relevant international trade information to buyers, operations and compliance
Provide information to EDI for the finalization of manual commercial invoices
Coordinate, monitor the relevant documentation flow
Analysis of stock levels, alerts and advise
Provide advise on how to save costs in... each segment of the process
Manage the service levels of internal and external service providers
Clearing agents
Responsible for the supply line reports and adhoc projects
Tracking and tracing.

Qualifications

Degree in logistics, supply chain or similar.

Experience

Minimum of 2 years relevant experience within an exports or supply chain environment.

Knowledge and Skills

Strong communication skills
Excellent problem solving skills
Workable knowledge of data evaluation
High level understanding of exports
High level understanding of logistics more