Job Description

Ensuring superior customer service delivery
Management of the Third party and recovery claims with service providers
Achieving the financial performance indicators

Qualifications
Minimum Qualifications

Matric
Must be FAIS compliant
Computer literate
Paralegal  minimum qualification and LLB would be an advantage

Experience Required

Insurance :

3 years... Recovery, Liabilities& Legal experience 
Co-ordinate  and collate all supporting documentation on IMS for handover to the legal collection firm appointed.
Analyse the documentation to ensure that the information is current and all recovery information is included.
Action any incoming correspondence, telephonic enquiries, paid up letters, filing and ad hoc queries from legal collection firm ito the SLA agreed to.
Maintain the registers (manual and electronic) kept by the department for all collection matters by clearly reflecting the current status of each case.
Liaise with the relevant attorney firms offices to obtain the necessary documentation required by the legal collection firm supporting SIL’s claim from the Third party.
Deal with all the queries on a daily basis by liaising with the relevant departments and providers. 
Escalate those queries that cannot be resolved to management so that a decision can be taken timeously. 
Maintain high ethical standards, by ensuring timelines are met and that the data provided is accurate.
Maintain all bank/departmental records and manage the outsource process by adhering to external and internal service level agreements.
Identify possible recovery and third party claims and allocate where applicable to the agreed panel attorney.
Regular audits on the performance of the panel attorneys.
Checks that all matters where the lawyers accepted a settlement is within the agreed Mandate as a agreed to by the SBFC Directors and refer to management if not in line with mandate.

Additional Information
Behavioral Competencies:

Articulating Information
Checking Details
Developing Expertise
Following Procedures
Interacting with People
Interpreting Data
Managing Tasks
Meeting Timescales
Providing Insights
Taking Action
Team Working
Upholding Standards

Technical Competencies:

Client Knowledge
Client Retention
Client Servicing
Client Value Propositions
Insurance Principles
Insurance Products & Services more

Job Description

To deliver against the strategy/direction of data-driven marketing capabilities for the Standard Bank Group, to unlock revenue and efficiency opportunities through building effective digital and direct marketing, personalisation, performance marketing and digital media capabilities across the Group. To drive the strategy for and be the platform owner of the associated... technologies for these capabilities.

Qualifications

Business Commerce, Information Technology, Marketing Degree.
Certification on Marketing Cloud, Salesforce.

Experience Required

3-8 years Digital and Direct Marketing experience.
Advanced In-depth knowledge of marketing technologies
Experience in Managing digital products and leading or playing a key role of a technology implementation programme. 
Sales Force, Marketing Cloud and being a Digital Product Owner.
Work closely with the Marketing and Product team to help craft products and product positioning in line with the channel strategy and overall business objectives. 
Experience in multiple industries and marketing in different African or other international countries would be advantageous.

Additional Information
Behavioral Competencies:

Adopting Practical Approaches
Articulating Information
Checking Details
Convincing People
Developing Expertise
Developing Strategies
Embracing Change
Exploring Possibilities
Following Procedures
Interpreting Data
Providing Insights
Team Working

Technical Competencies:

Analyzing and Interpreting Information
Marketing Automation Tech Systems
Client Journeys and Personas
Data Driven Digital Marketing
Digital Analytics and Reporting
Evaluating Risk Management Effectiveness
Platform Management
Risk Management
Strong Stakeholder Management
Change Management Adoption, Digital Marketing Transformation
Project Management more

Job Description

To unlock revenue & efficiency opportunities through effective data management & analysis, to turn large and complex data sets into clear and actionable insight, streamline reporting and develop clearer ways of visualizing the most important metrics and trends. To proactively seek fresh insight and opportunity, to develop and manage governance around data collection, data... management & reporting for the digital marketing function as it relates to, but not limited to, Digital, Social & Ecommerce.

Qualifications

Degree in Analytics , Information Technology, marketing
Certification on Marketing Cloud , Salesforce

Experience required

3- 8 years Digital Marketing Analytics experience is essential, with advanced in-depth knowledge of marketing technology, digitally savvy, especially with regards to digital development and digital channel engagement.
Relevant experience working with marketing technology including (but not limited to) Salesforce interaction studio, Adobe Target etc.
Advanced in data segmentation and reporting within a Digital Analytics and Marketing Automation system.
Proven track record in tracking, measuring, and reporting on results of various marketing functions to determine ROI. 

Additional Information
Behavioral Competencies

Developing Strategies
Interpreting Data
Exploring Possibilities
Team Working
Convincing People

Technical Competencies

Digital Analytics and Reporting
Data Driven Digital Marketing
Analyzing and Interpreting Information
 Platform Management
Measuring Marketing and Communication
 Salesforce data cloud
 Concept of  Cookies 
 Understanding Marketing Campaign Data
 Understanding Marketing Cloud Intelligence
Understanding of Java Script; HTML, SQL
Tech Management
Power BI and Tableau more

Job Description

Integrate all risk management (e.g: Ops Risk, Reputational Risk) and compliance activities / disciplines in order to provide a consolidated view of the Money Management and Advisory risk landscape.
Ensure the implementation of all relevant legislation (e.g: FAIS, POPI Act, TCF, FICA, KYC, AML) through the development of appropriate processes, systems etc. in order to drive... adherence to regulatory and compliance requirements.
Ensure that Financial Advisor proficiency levels are maintained through coaching and development interventions to enable Advisors to provide holistic financial advice against pre-defined criteria (e.g: quality scores).
Define appropriate certification and people development criteria to meet the agreed requirements.
Manage a “Centre of Excellence”, coach and develop Financial Advisors to provide holistic financial advice against pre-defined criteria (quality scores).
Chairs all Advisory risk and compliance related committees (e.g: monitoring, quality assurance), and provides risk reports for other relevant committees.
Interpret and implement all relevant legislation that impacts the Advisory function (e.g: FSCA, FAIS, TCF), (supported by compliance and group FAIS advisory services).
Act as “KI (Key Individual) of KIs” in the business, independent of income statement metrics, ensuring sound advice is rendered to our clients with regards to their financial planning, estate and offshore planning.
Ensure advice complies with legislation e.g. FICA and FAIS, Income Tax Act, Estate Duty Act, International tax, Currencies and Exchange Act to preclude any reputational risk, as well as TCF.
Ensure that end-to-end administrative processes are put in place to ensure compliance with FAIS (e.g: recording of qualification, regulatory exam and other fit and proper required documents, register). Provide training and certification requirements.
Retain national oversight of the level of adherence to all relevant policies and processes and implements corrective actions where required.

Qualifications
Minimum Qualifications:

Bachelors Degree in Wealth Management / Risk & Governance Managament / Financial Planning / Economics (or related qualification) (Non-negoatiable)
Honors or Masters Degree (Beneficial)
Certified Financial Planning certification (CFP) (Beneficial)
Regualatory Exam 1: Key Individual (KI) (Non-negotiable)

Experience Required:

10 to 12+ years' experience of Financial Planning experience with Money Management related licenses (sub-categories).
10+ years' experience with advisory risk and compliance matters.
10 to 12+ years' experience with financial services operational processes, policies and systems and its value chain.
10 to 12+ years experience dealing with third party suppliers (e.g: Liberty, Stanlib)
10+ years of complying with current legislation (e.g: FAIS regulation and its requirements) as it relates to SBFC/Money Management & Advisory.

Additional Information
Behavioral Competencies:

Articulating Information
Negotiating
Developing Strategies
Change Management
Innovation
Providing Insights
Resolving Conflict

Technical Competencies:

Contract Management
Financial Industry Regulatory Framework
Knowledge Management
Legal Compliance
Legal Knowledge
Operational Planning more

Job Description

We are looking for a highly skilled Executive to lead the development and execution of Money Management (MM) and Advisory propositions as part of our comprehensive customer value propositions (CVP). This position spans across the full spectrum of daily money management to long-term financial planning, providing strategic direction from ideation through to implementation. You... will be responsible for driving customer growth, enhancing client experiences, and ensuring the sustainability of related financial outcomes for PPB South Africa segments (excluding Wealth and Investments).
Proposition Development: Lead the design, construction, and implementation of MM and Advisory value propositions, ensuring alignment with PPB’s vision of improving financial well-being for future generations.
Strategic Input: Provide guidance across various business functions, including product selection, strategy formulation, and frontline training, to position PPB as the trusted financial partner for customers.
Expert Leadership: Act as a trusted and credible subject matter expert (SME), contributing to the development of segment value propositions, product frameworks, and ensuring adherence to regulatory requirements.
Client Experience & Growth: Develop strategies that enhance client relationships through insights, data analytics, and tailored financial advice, enabling the front line to deliver personalized, holistic financial solutions.
Advisory Framework: Own and drive the integrated client experience capability for MM and Advisory, ensuring consistency in the delivery of financial advice across all customer segments.
Advisor Segmentation Strategy: Develop and implement an advisor segmentation strategy, including segmentation criteria, remuneration, and practice management to drive advisor effectiveness and alignment with PPB’s objectives.
Consumer Financial Education: Promote financial wellness through education initiatives for both staff and clients, integrating responsible lending into broader advisory and product value propositions.
Governance & Risk Management: Ensure compliance with regulatory and governance standards, including financial inclusion and education initiatives, while actively monitoring the performance of customer value propositions.
Collaboration & Innovation: Stay updated on local and international trends in money management and advisory services, sharing insights and best practices to continuously evolve and enhance our offering.

Qualifications
Minimum Qualifications

Type of Qualification: Post Graduate Degree

Field of Study: Business Commerce

Experience Required

10 years experience in a financial advisory role and managing an income statement. Regulatory experience as it pertains to the financial advisory environment.

Additional Information
Behavioral Competencies:

Generating innovative ideas and solutions.
Strategic thinking with a long-term vision.
Offering insightful guidance and leadership.
Challenging assumptions and encouraging growth.
Maintaining composure under pressure and driving action.

Technical Competencies:

Advanced expertise in strategic planning, project management, and policy development.
Strong knowledge of financial needs analysis, advisor segmentation, and client relationship management.
Proficient in knowledge and quality management, ensuring high standards of delivery.
People Management: This role involves managing a team of 4-10 direct reports, with a player/coach leadership style. more

Job Description

We are seeking a highly analytical and strategic Executive to lead the identification, design, and implementation of profit science initiatives. This role focuses on optimizing revenue streams, improving portfolio returns, and identifying new profit opportunities through data-driven decision-making. You will leverage data, mathematics, and science to solve complex business... problems such as revenue leakages, tax inefficiencies, and cost optimization.
Profit Science Initiatives: Design and implement initiatives that optimize revenue and portfolio returns by identifying key profit levers and addressing issues such as revenue and tax leakages.
Product Evaluation: Provide input on product evaluations aligned with advice philosophy and segment customer value propositions (CVP). Serve on product and fund approval committees, ensuring alignment with client demand and segment strategy.
Business Case Management: Lead the conceptual design and implementation of profit science business cases, orchestrating between internal and external stakeholders to drive successful outcomes.
Cost Optimization: Identify and mitigate recurring cost leakages through improved cost allocation methodologies, implementing necessary controls and process changes.
Revenue Interventions: Manage ongoing revenue interventions and commercial agreements with product manufacturers and platforms, ensuring compliance with financial and business objectives.
Income Statement & Cost Modelling: Provide guidance on income statement mapping, cost modelling, and allocation methodologies to support profit drivers such as non-interest revenue and direct costs.
Stakeholder Management: Collaborate with key stakeholders including product manufacturers, advisory teams, external financial service providers, and tax/legal partners to ensure alignment and drive strategic initiatives.
Advisor Strategy: Align and optimize advisor remuneration and incentives with client-centric strategies, driving business growth and client satisfaction through targeted interventions.
Succession Planning: Manage advisor succession and retention mechanisms to ensure business continuity and long-term financial performance.
Regulatory Compliance: Ensure adherence to all regulatory requirements and governance standards in all profit science initiatives and processes.
Market Analysis: Stay updated on market trends and insights to ensure product offerings remain competitive, especially for high-net-worth (HNW) and ultra-high-net-worth (UHNW) clients.

Qualifications
Minimum Qualifications

Type of Qualification: Post Graduate Degree

Field of Study: Business Commerce



Experience Required

Over 12 years of experience in financial advisory, with expertise in data analysis, quantitative modelling, and financial statement interpretation.
Deep knowledge of FAIS-regulated products, financial advisory, and related tax laws.
Experience in commercializing data, developing financial models, and collaborating with finance, financial planning, investment, or insurance sectors.

Additional Information
Behavioral Competencies:

Practical problem-solving skills with a strong attention to detail.
Innovative thinker who can generate creative solutions and challenge established ideas.
Strategic visionary with a focus on long-term trends and business planning.
Ability to stay calm under pressure, resolve conflicts, and handle change effectively.

Technical Competencies:

Quantitative Analysis: Advanced expertise in building and interpreting complex quantitative models to assess risk and revenue potential.
Financial Modeling: Strong proficiency in financial models and quantitative analysis tools.
Product Development: Ability to stay attuned to market needs, drive product innovation, and maintain competitiveness.
Investment Analysis: Experience in assessing investment opportunities and their economic impact. more

Job Description

To take demand from walk-in customers for any card and cash related matters (e.g. teller, ATM, Moneygram, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Qualifications
Minimum Qualifications

NQF... Level 5 (FAIS qualification advantageous)

Experience Required

Client Coverage

Personal and Private Banking

1-2 years

Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

Additional Information
Behavioral Competencies:

Adopting Practical Approaches
Articulating Information
Examining Information
Exploring Possibilities
Following Procedures

Technical Competencies:

Application & Submission Verification (Business Banking)
Banking Process & Procedures
Customer Acceptance & Review (Consumer Banking)
Customer Understanding & Product Knowledge ( Consumer Banking)
Processing more

Job Description
To lead and review the audit process for multiple portfolio's and area of specialty in line with the Group Internal Audit strategy to provide independent and objective assurance and advice within a segment or area of expertise to ensure sustainable client centric management of risk across SBG.

Contribute to the development and implementation of GIA's strategy and operating... model by applying insights from the SBG strategy and operating model, business unit strategy and operating model, products, services, client-base and competitive environment, industry and wider developments, regulatory environment, business developments and changes, operations, risk management practices and global assurance practices.
Assess, identify and report on practices in the audit portfolio which negatively impact client experience and raise recommendations to improve client experience.
Contribute to the development of and manage adherence to GIA methodology, policies and processes. Monitor developments in regulatory requirements, professional practices and industry standards to ensure requirements, practices and standards are addressed. Ensure the methodology, practices and processes address  GIA's mandate and enable highly effective outcomes and efficient practices.
Report into portfolio governance committees providing collective audit outcomes and opinions, audit metrics, risk assessments, risk themes, risk insights and risk foresights on the portfolio. Engage across GIA to draw insights from other areas impacting the portfolio.
Drive and manage the effective use of GIA  data  for reporting to progressively develop GIA's impact on the risk and control environment.

Qualifications

Post Graduate Degree in Mathematical Sciences or Quantitative Studies (Min)
Master’s Degree in Mathematical Sciences or Quantitative Studies (Pref)
Relevant professional membership will be required based on specialty (Pref)

Additional Information
Experience Required:

10 Years +: Seasoned incumbent with deep specialist Model Risk Management experience gained from a large complex, international organisation. Able to identify, measure, monitor, manage and report on regulatory compliance for all risk types. Experience in the development, validation and auditing of models.

Behavioral & Technical Competencies:

Making Decisions:This competency is about the pace at which individuals are prepared to make decisions, as well as their willingness to take responsibility for their decisions when under pressure. It also deals with the extent to which individuals are definite about their views and opinions.
Upholding Standards: Upholding Standards within the organisation is important for ensuring that high quality products and services are provided as well as for ensuring that trust is created and maintained. Individuals need to focus on developing proper and discreet behaviour and to honour their commitments in order to be effective at demonstrating this competency.
Developing Strategies: This competency includes facets of behaviour such as being visionary and establishing effective plans that take into consideration long-term aspects. This competency also includes the need for individuals to focus on identifying trends.
Statistical & Mathematical Analysis: The ability to build, analyse and interpret numerical and non-numerical data to determine potential risk exposure and statistical inferences to inform business decisions.
Internal Auditing: The ability to follow a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, control, and governance processes in accordance with the IA professional standards to enhance and protect organisational value
Maintain IA Professional Practices: Knowledge of Internal Audit International Professional Practices and apply them to improve the audit methodology, and as a quality standard for audit engagement deliverables to ensure continuous improvement of the audit function. more

Job Description

To grow and retain a portfolio of high-value Premium Segment relationships through partnering for growth using an ecosystem mindset to proactively provide a high-end differentiated service with premium solutions that add value.

Qualifications
Minimum Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce (FAIS required)
Experience... Required

Relationship Banking (Client Coverage)

Business & Commercial Clients

5-7 years

Experience in client facing role including sales, credit and relationship management.

Additional Information
Behavioral Competencies:

Articulating Information
Convincing People
Developing Expertise
Directing People
Establishing Rapport

Technical Competencies:

Banking Process & Procedures
Business Process Improvement
Client Knowledge
Client Retention
Risk Awareness more

Job Description

To grow and retain a portfolio of high-value Growth Segment relationships through partnering for growth by proactively providing a high-end differentiated service and value-adding solutions.

Qualifications
Minimum Qualifications

Type of Qualification: NQF7 (Minimum) ​​​​​ and FAIS competent

Field of Study: Business Commerce

Experience Required

Experience 5 years... in sales role (Client facing) preferably banking sector. Experience as a Business Banker/managing a portfolio in the entrepreneur environment is preferable. This experience provides an understanding of how businesses operate, as well as understanding the business risks, industry risks and financial requirements pertaining to the entrepreneur market. Previous experience as an Account Analyst or Relationship type role responsible for servicing business customers and preparing credit applications.

Additional Information
Behavioral Competencies:

Directing People
Embracing Change
Empowering Individuals
Exploring Possibilities
Following Procedures

Technical Competencies:

Account Opening & Maintenance
Application & Submission Verification (Business Banking)
Customer Understanding (Business Banking)
Product Knowledge (Business Banking)
Risk Identification more