About the role
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions,... providing feedback to management, and achieving performance goals set by the company.
Key Responsibilities

Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.
Resolving customer complaints or issues in a timely and efficient manner.
Providing information to customers about products or services.
Documenting customer interactions and transactions in a call center software or CRM system.
Meeting or exceeding performance goals, such as call handling time or customer satisfaction.
Keeping current with company and industry-related information to ensure accurate information is provided to customers.
Identifying and escalating complex customer issues to a supervisor or manager as needed.
Following up with customers to ensure their needs were met.
Participating in training and development programs to improve skills and performance.

Does This Sound Like You?

A diploma in Communication, Customer Relations, Public relations, or any relevant field
At least 2 years experience in working in a call center as Customer Service Representative;
Knowledge of call center terminology, applications, and metrics
Hands-on, detail-oriented, and strong execution skills.
Good communication skills both Written and Spoken with the ability to interact freely with customers.
Passion for irrigation and proactive in decision making
Independent thinkers who are able to thrive in a fast-paced dynamic environment.
Have the ability to handle pressure, meet deadlines
Be organized and be an expert in time management
Basic computer skills. more

About the Role
Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers.  The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues reported by the customers through... the service centers. 50% of the role expectation is highly centered around sales with overall support for the shop operations and general management.
Key Responsibilities

Customer Service

Maintaining a positive, empathetic, and professional attitude towards customers at all times.
High-level knowledge of all SunCulture products with the ability to address all questions asked by customers
Acknowledging and resolving customer complaints within stipulated SLAs.
Communicating with customers through various channels and responding promptly to customer inquiries.
Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
Ensure service center operational standards are adhered to.
Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and ensuring a majority of components needed by the team/customers are available at the service centers.
Promote the SunCulture brand by ensuring the service center is kept clean and tidy at all times noting the operation hours of the Sales and Service Centers are 9am to 5pm Monday to Friday and 8am to 12pm on Saturday.
Assist in sales/after sales requests placed by various customers and team members.
Follow up on customer issues to resolution by following the stipulated aftersales escalation process.

Aftersale

Ensure all aftersale issues are raised via a ticket and track records of customer interactions, comments, complaints, and aftersale issues.
Providing feedback to all customers in reference to their queries and aftersale issues.
Troubleshoot all aftersale issues, resolve non-technical issues, and escalate to the aftersale product team any issue not resolved at the service center level.
Ensure all spare parts are available in the service center and proper inventory management.
Generate all reports in reference to service center activities and stock level.

Sales

Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs (that is sales targets, lead generation and sales call logs to be achieved daily and Quality Assurance [QA] 90% score). The assigned sales targets and corresponding commission is as guided by our commission structure.
Achieve lead generation targets and ensure constant follow-up on leads in order to convert them to sales.
Initiate selling tactics that will ensure leads are converted I.e conducting demos, sourcing to market activities and customer referral programs.

Does this sound like you?

A Diploma or Degree in Business Administration (Sales and Marketing option), our Customer service will be an added advantage.
At least 2 years of proven experience in sales or customer service.
Proven track record of successfully meeting sales targets.
Outstanding interpersonal skills with the ability to interact freely with customers.
Ability to think and properly plan the day-to-day work, proper inventory management, and tackle customer complaints.
High EQ with the ability to work under pressure, and meet deadlines, and targets set.
Passion for customer service, the industry, and current trends adaptable for SunCulture.
Independent thinker with proactive decision-making capabilities.
Comfortable with ambiguity and experience working in a dynamic environment.
Be organized and be an expert in time management- both at personal and team levels. more

About Role
As a Sales Team Lead, you will be in charge of the Sales Agents in your territory. You will be responsible for managing sales, ensuring that targets are attained, and handling clients in the territory. You have to be dynamic, self-motivated, have excellent interpersonal and leadership skills.
Responsibilities
Recruitment and training.

Source, identify and recruit astute and... goal-oriented sales agents who will be willing and capable of selling SunCulture products
Train, and onboard the sales agents to ensure they have all been set up for success in bringing in sales and meeting the company KPIs

Team Management

Carry out daily and weekly check-ins with the teams to ensure there is maximum productivity
Track Lead generation and selling processes of the sales agents
Coordinate aftersales customer service to ensure brand strength

Sales

Work closely with the Regional Sales Manager in developing and establishing clear sales KPIs meant to be exceeded by the sales agents
Monitor and push for numbers closures when it comes to the sales targets on the selling of SunCulture commodities
Establish a rapport with the clients and also the community in ensuring that all the clusters allocated are fully utilized and understand SunCulture products and brand

Does this sound like you?

Proven experience in a sales role in the energy sector
Proven track record of successfully meeting sales quota
Strong leadership abilities and outstanding interpersonal skills.
Ability to think and plan strategically, plan, manage, and act to achieve set outcomes.
Ability to work under deadline pressure and meet targets.
Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
Independent thinker with proactive decision-making capabilities
Comfortable with ambiguity and experience working in a dynamic environment
Have the ability to handle pressure, meet targets, keep cool-temper, and handle rejection gracefully.
Be organized and be an expert in time management- both at personal and team levels
A diploma or degree is an added advantage. more

About the Role
Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will... also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.
Key Responsibilities
 

Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and Talk-time set by achieving a high conversion rate.
Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge
Explain technical product features and answer customer questions about SunCulture products.
In addition to leads shared by SunCulture be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times
Ensure at least an 80% conversion rate from leads generated by you.
Be versatile in making extensive outbound calls that meet the organization's KPIs
Adjust sales scripts to better target the needs and interests of specific individuals.
Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.
Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.
Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product
Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later
Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.
Undertake all training scheduled to better improve the quality of your output and relationship with customers.

Does this sound like you?
 

Experience in Sales and Customer Service
Additional experience as a Telesales Representative is an added advantage
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Hands-on, detail-oriented, and with strong execution skills,
Excellent Communication Skills with the ability to resolve issues and address complaints
Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture
Independent thinker with proactive decision-making capabilities
Comfortable with ambiguity and experience working in a dynamic environment
Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.
Be organized and be an expert in time management and meet deadlines.  
A diploma or degree in Sales or any other related field is an added advantage. more

Responsibilities
Project Management  

Undertaking Site visit for pre-feasibility and Feasibility site information collection and analysis.
Contacting clients to set preferred dates and installing the products within the set timelines.
Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

Be very proactive in identifying job risks... during installations, resolving them, and reporting to the team leads 
Communicate and mitigate any risk factors that are encountered in the field by various engineers.

Additional Roles & Responsibilities

Carrying out technical surveys and submitting the reports) to the engineering team leads
Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
Mentoring and in-field training of new engineers
Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge.
Work closely with the after-sales department to ensure quick resolution of after-sale issues.
Advise and provide recommendations to clients on products  that would work best for them during technical surveys
Do a minimum of 2 installations in a day.
Achieve a mean Turn Around Time of under 2 days for jobs done
Achieve a mean app adherence of 100% of all the jobs done

Traits for the role

Be a team player.
Be ready and committed  to working  in the field
Be ready to learn
Be creative and quick to resolve unprecedented issues that arise in the field

Does this sound like you?

Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
2+ years of experience with solar grid pump systems and  irrigation systems  management
Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
Passion for irrigation and proactive in decision making
An independent thinker who is able to thrive in a fast-paced dynamic environment.
In-depth knowledge of the industry and current trends adaptable for  SunCulture
Be organized and be an expert in  time management 
Thrive in resources constrained environments with discretion in using budgetary allocation.
An agile trainer capable of training and being trained and be very resilient and flexible
Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
Able to work in a dynamic environment with immense pressure and meet deadlines
Comfortable with ambiguity and able to plan, be organized, and meet deadlines
Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude more

Key Responsibilities

Prepare and file tax returns, ensuring SunCulture is in compliance with applicable tax laws and regulations. 
Manage the tax and audit process. Close on inquiries from tax authorities by preparing and providing the relevant documentation.
Manage the tracking and implementation of the governance company-wide budgets and forecasts before payment processing.
Ensure... compliance with internal control procedures, accounting policies, and regulatory requirements.
Manage the month-end and year-end closing processes, including preparing journal entries, reconciling accounts, and completing financial statement analysis.
Drive the end to end process of statutory, investor and regulatory audits. Collaborate with auditors to provide necessary information, resolve inquiries, and address audit findings.
Prepare and process payments to vendors, including bank transfers and mpesa payments, while adhering to payment terms, contractual obligations and internal controls
Complete supplier reconciliations and ensure accounts payable expenditures are reasonable by referring any irregularities to your line manager before posting. 
Ensure supplier statements are reconciled to invoices on a monthly basis. 
Review and reconcile the bank reconciliation reports within the deadlines set.
Prepare accruals and ensure they are all booked every end month.
Answer queries from vendors regarding problems with invoices or payment of the invoices. 
Any other finance-related role assigned from time to time by your reporting head.

Does this sound like you?

Bachelor's degree in accounting, finance, or a related field (required)
Professional certification (ACCA/CPA 4) or in progress 
4 years experience as an accountant or in a related role
Working knowledge of accounting principles, financial reporting, and internal controls
Working knowledge of IFRS and KRA regulations
Proficiency in accounting ERPs and advanced MS Excel skills
Excellent analytical and problem-solving abilities
Attention to detail and accuracy in financial analysis and reporting
Effective communication and interpersonal skills
Ability to work independently, prioritize tasks, and meet deadlines more

About the role
SunCulture is seeking a skilled and motivated BI Analyst to join our current data team. This pivotal role will be responsible for overseeing business intelligence (BI) initiatives, as well as managing sales,PayG and operations data and reports, including commissions. The Data Associate will play a crucial part in leveraging data to drive strategic decision-making and optimize... operational efficiency across the organization.
Key Responsibilities
Business Intelligence (BI):

Design, develop, and maintain BI solutions to provide actionable insights into sales and portfolio performance, market trends, and customer behavior.
Create visually compelling dashboards and reports to communicate key metrics and KPIs to stakeholders at all levels of the organization.
Conduct ad-hoc analysis to support strategic decision-making and drive continuous improvement initiatives.

Sales, Credit Portfolio and Operations Data Analysis:

Analyze sales data to identify opportunities for revenue growth, optimize pricing strategies, inform team productivity, and enhance customer segmentation.
Monitor operational metrics related to product distribution, inventory management, and supply chain logistics to identify inefficiencies and areas for improvement.
Calculate and track sales commissions and bonuses for field agents and sales representatives, ensuring accuracy and timeliness in payments.
Analyze and manage credit portfolio data to assess risk, optimize loan performance, and inform strategies for credit management and collections.

Data Management:

Collect, organize, and maintain large datasets from various sources, ensuring accuracy, consistency, and integrity.
Develop and implement data management processes and protocols to streamline data capture, storage, and retrieval.
Collaborate with cross-functional teams to identify data requirements and establish data governance standards.

Data Governance and Compliance:

Ensure compliance with data protection regulations and industry standards, such as GDPR and CCPA, by implementing appropriate data security measures and access controls.
Establish data quality standards and protocols to uphold the integrity and reliability of our data assets.
Conduct regular audits and assessments to monitor adherence to data governance policies and address any identified issues or risks.

Qualifications

Bachelor's degree in Computer Science, Information Systems, Statistics, or a related field. Master's degree preferred.
2+ Years experience in dealing with and reporting using systems and data analytics tools and software such as PowerBI
Proven experience in data management, business intelligence, and data analysis, preferably in the agriculture or renewable energy sector.
Proficiency in SQL, Python, R, or other programming languages commonly used for data manipulation and analysis.
Strong analytical and problem-solving skills, with the ability to translate complex data into actionable insights.
Excellent communication and collaboration skills, with the ability to effectively liaise with stakeholders across different functional areas.
Familiarity with data visualization tools such as Tableau, Power BI, or QlikView.
Familiarity with ETL tools and No sql databases will be an added advantage.
Understanding of data privacy and security principles, with experience implementing data governance frameworks.
Strong presentation skills – the ability to present findings, along with forecasts and projections, to executives and management personnel
Comfortable with ambiguity and experience working in a dynamic environment
Be organized, have great time management skills, and meet deadlines set. more

About the role:
We are seeking a dedicated and skilled Company Cook to join our team. The ideal candidate will be responsible for preparing and serving meals for our employees, ensuring high quality and consistency. The Company Cook will also maintain a clean and organized kitchen, follow food safety guidelines, and support various kitchen operations.
Key Responsibilities:

Prepare and serve... morning tea by 9:30 AM.
Prepare and cook a variety of dishes for all employees..
Ensure that all food is of high quality and meets our standards.
Follow recipes and cooking techniques to ensure consistency.
Maintain a clean and organized kitchen, including daily cleaning of fridges and microwaves.
Ensure that all equipment is in good working order and report any issues to management.
Monitor inventory levels of supplies and inform the Office Manager when replenishment is needed.
Collaborate with other kitchen staff to ensure that all orders are prepared and served in a timely manner.
Adhere to all food safety and sanitation guidelines.
Maintain a clean and safe work area, including handling utensils, equipment, and dishes.
Prepare coffee, other beverages, and snacks on special requests for guests as needed.

Qualifications:

Proven experience as a cook or chef in a similar role.
A certificate in catering or equivalent qualification preferred.
Strong knowledge of various cooking methods, ingredients, and kitchen equipment.
Ability to follow recipes and cooking techniques accurately.
Excellent organizational and time management skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong attention to detail and commitment to maintaining high standards of cleanliness and hygiene.
Good communication and interpersonal skills.
Ability to stand for long periods and lift heavy objects as needed.
Knowledge of food safety and sanitation regulations.
Experience in corporate or institutional food service is a plus.
First Aid and Food Safety certification is a plus. more

About the Role
Reporting to the Engineering Team Lead, the Field Engineer be involved with and not limited to carrying out Technical Surveys, conducting SunCulture product installations and aftersales. He will also be a pioneer of product knowledge and troubleshooting when it comes to the innovations of SunCulture products to our customers. 
Responsibilities
Project Management  

Undertaking... Site visit for pre-feasibility and Feasibility site information collection and analysis.
Contacting clients to set preferred dates and installing the products within the set timelines.
Proper time management to ensure all projects assigned are achieved within the timelines set

Risk Management

Be very proactive in identifying job risks during installations, resolving them, and reporting to the team leads 
Communicate and mitigate any risk factors that are encountered in the field by various engineers.

Additional Roles & Responsibilities

Carrying out technical surveys and submitting the reports) to the engineering team leads
Designing irrigation systems, conducting installations, and providing after-sale services for SunCulture products
Mentoring and in-field training of new engineers
Guiding clients through contract filling and sending the signed contracts to HQ every Friday.
Contacting all clients assigned promptly and setting the agreed preferred dates in the app sheet
Filling and syncing Job Submission Forms(JSFs) in the app sheet within the same day the installation/after-sale is done
Vetting of clients and initiating dispatches of products via the app sheet once the set threshold requirement has been met.
Reporting of emerging issues during after-sales and installations to the relevant authority as soon as they emerge.
Work closely with the after-sales department to ensure quick resolution of after-sale issues.
Advise and provide recommendations to clients on products  that would work best for them during technical surveys
Do a minimum of 2 installations in a day.
Achieve a mean Turn Around Time of under 2 days for jobs done
Achieve a mean app adherence of 100% of all the jobs done

Traits for the role

Be a team player.
Be ready and committed  to working  in the field
Be ready to learn
Be creative and quick to resolve unprecedented issues that arise in the field

Does this sound like you?

Degree/ Diploma in Mechanical Engineering or any other related field with specialization in Agricultural equipment is an added advantage
2+ years of experience with solar grid pump systems and  irrigation systems  management
Hands-on, detail-oriented, and with strong execution skills especially installation and conducting surveys
Good communication skills both written and spoken with the ability to interact freely with customers of different levels and backgrounds.
Passion for irrigation and proactive in decision making
An independent thinker who is able to thrive in a fast-paced dynamic environment.
In-depth knowledge of the industry and current trends adaptable for  SunCulture
Be organized and be an expert in  time management 
Thrive in resources constrained environments with discretion in using budgetary allocation.
An agile trainer capable of training and being trained and be very resilient and flexible
Strong computer skills in, GSuite, Microsoft Office, database management experience in CAD or other project design software is a plus
Able to work in a dynamic environment with immense pressure and meet deadlines
Comfortable with ambiguity and able to plan, be organized, and meet deadlines
Proactive, collaborative, organized, curious, problem solver with a “can-do” attitude more

About the role
The Business Development Manager (BD Manager) at SunCulture Kenya plays a crucial role in identifying and cultivating strategic partnerships to achieve the company's commercial goals. This involves identifying, screening, and closing B2B sales opportunities. The BD Manager will manage key stakeholders and oversee the implementation of activities with commercial partners.... Additionally, the role requires the BD Manager to effectively represent SunCulture externally while building internal capacity to ensure an excellent customer experience. This necessitates strong collaboration, leadership, and capacity development within the Sales and Operations teams to successfully execute business development initiatives.
Key Responsibilities
Partnership Development 

Identify and establish meaningful and impactful partnerships through research and analysis and onboard new partners.

Stakeholder and Partner Management

Build a high-profile network with NGOs, MFIs, banks, government entities, out-growers, and complementary product providers such as well diggers, input providers and marketers.
Draft and negotiate contract terms, manage partnerships through effective communication and oversee the execution of all B2B projects, ensuring they are implemented within set timelines and budgetary allocations while delivering high-quality service.
In conjunction with the leadership team facilitate the development of concept notes and grant proposals following through to the contractual stage and execution.

Strategic Leadership

Collaborate with the leadership team to set and execute the Business Development strategy with a focus on sales expansion, market penetration and company positioning
Identify, evaluate, and prioritize business development opportunities, designing partnership structures, managing risks, and maximizing sales potential.
Conduct market research, stay updated on industry trends, competitor activities, and regulatory changes that may impact partnership strategies
Delegate duties effectively, manage time efficiently, and obtain buy-in from the Sales & Operations teams to deliver through them.

Team Development

Collaborate with the other members of the leadership team to set departmental KPIs, ensuring team alignment and ownership
Recruit, onboard and manage Business Development Associates and Sales Representatives
Develop departmental budgets and ensure adherence to allocated resources.
Monitor costs, sales, revenue, portfolio performance and other relevant data for departmental decision-making.

Does this sound like you?

Minimum of 5 years of experience developing and managing strategic partnerships in B2B preferably within the renewable energy and/or agriculture industry.
Bachelor's Degree in Economics, Business, Finance, or related fields.
Demonstrated experience working in cross-functional teams.
Strong analytical mindset with the ability to convert data into actionable insights.
Excellent verbal and written communication skills for effective presentations.
Persuasive communicator with strong business acumen.
Independent thinker with problem-solving skills in a fast-paced dynamic environment.
Expert in work prioritization, time management, and handling pressure.
Ability to work autonomously, handle multiple projects simultaneously, and step in on other projects as required. more