About the role
This role is the direct contact between Turaco and its customers. The Contact Center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The Contact Center associate will also upsell and cross-sell other products that are useful to the customer.
Roles and responsibilities
Telesales

Engage at least 100... customers daily on the phone to upsell or cross-sell Turaco products while offering excellent customer service.
Follow up and close on initial sales contacts.
Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.
Achieve agreed-upon sales targets within the stipulated schedule.

Contact Center

Explain technical product features and answer potential and existing customer questions about Turaco products.
Understand and strive to meet or exceed Contact center metrics while providing excellent consistent customer service.
Product Knowledge; Learn and understand all products and partnerships undertaken by Turaco.
Register new customers to our database and other data entry requests as needed.
Address customer inquiries regarding products and claims submission, amongst others in a timely manner.
Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.

Qualifications, Skills, and Experience

A College diploma or Bachelor’s Degree (or equivalent post-secondary qualification) from an accredited Institution
Previous telesales experience, in a call center, or retail/service center where you have been selling a product or service to a customer directly is preferred.
Fluency in English and Swahili is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage.
Able to constantly operate a computer and record data with proficiency.
Exceptional customer service with exceptional verbal and written communication skills. more

About the role

Turaco is looking for an Actuarial Associate to work at our Nairobi office in our Service Center reporting directly to the Head of Insurance Operations and working closely with our Chief Operations Officer. This individual will take on the technical aspects of our journey into insurance underwriting, specifically risk analysis, reserving, pricing projections, and... compliance.

Key Roles & Responsibilities
Underwriting



Work closely with the larger insurance operations and commercial team to develop and review micro-underwriting/micro-insurance policies.
Working with the technology team to develop the underwriting infrastructure and the data structures needed for regulator-approved reporting
Designing the underwriting journeys for Turaco flagship insurance products and new micro-insurance products in the pipeline.

Pricing Analytics



Own product pricing for micro-underwriting at Turaco, including building baseline pricing models and guidelines
Drive the communication of pricing within the Insurance Operations team and externally to the organization.
Participate in product ideation sessions with the commercial team and partners to understand the basics of each product and embed these ideas in pricing decisions.

Risk & Compliance



Identify risk areas in underwriting and other insurance operations, and develop responses to mitigate such risks.
Own compliance with the regulator. Assess non-compliance right from product development to product launches and scale and implement corrections.

Reporting



Introduce regulator reporting templates to insurance operations and ensure reporting as per regulator timelines.
Track the performance of insurance products guided by the data from our internal CRM system, generate and interpret reports to provide the management team key information for decision making.
Using existing performance indicators for the Insurance Operations team build and track all requisite metrics that address underwriting of risks.

General



Work closely with Marketing and Customer Experience to understand customer satisfaction data and act on customer pain points regarding Turaco products.
Act as the technology integrator for the Insurance Operations team constantly reviewing existing features recommending updates and working with Tech to develop new features.
Process Optimization around policy administration, claims handling, underwriting, and actuarial.
Providing continuous learning to the insurance operations team, especially on aspects of underwriting and pricing.

Desired Skills and Experiences

Live Turaco’s values – care and protect our customers, do the right thing, low ego, and have fun
Advanced degree in Actuarial Science/ Insurance, or related field. Professional papers in Actuary or Risk are desired.
2 to 5 years of professional experience in Actuarial work in the insurance industry or elsewhere.
An understanding of insurance policy administration, claims handling and insurance risk analysis is a plus.
Advanced data analysis skills useful for generating and interpreting key insurance metrics.
Excellent interpersonal skills and communication skills, including oral and written
A high sense of empathy toward insurance-related interactions.
Ability to work autonomously and take initiative, solve problems (solution-oriented),
Willingness to work as a team member with people in and outside of Turaco’s organization from differing backgrounds, geographies, and cultures. more

About the role

The Business Intelligence Lead (BI Lead) will play a critical role in helping our team collect, analyze, and action data to improve our operational efficiency and customer experience.
They will sit within our “Service Center” team, supporting the operations and growth of multiple country offices. Working with the leadership across insurance operations, contact center operations,... partnerships management, technology, and business development, the BI Lead will identify opportunities to use data to drive sales, enhance reporting, increase call center efficiency, streamline claims and policy operations, and detect fraud. They will then take the lead in conducting these analyses and presenting findings and recommendations.

Key Roles & Responsibilities

BI Strategy and Prioritization: Work closely with the leadership of key functions and country offices to identify and prioritize opportunities to collect and analyze data that will support key business goals.
Systems: Use data in various locations and analysis for ad hoc business, and performance reporting using BI tools and/or query languages.
Collaborate with the Technology team in building the infrastructure that houses the data, attribution, and creating data models.
Analysis: Conduct data analysis on company customer and operational data sets to extract insights and enhance data-driven decision-making.
Reporting & Presentation: Synthesize data into visual and non-visual reports and recommendations that can be shared with leadership to guide business decisions.

Key Qualifications & Your Profile

Live Turaco’s values – care and protect, low ego, do the right thing, and have fun!
3+ years of professional experience in a similar function. 5 to 7 experience years overall.
Start-up or entrepreneurial experience is a plus!
Exceptional data analysis skills. Experience with SQL and BI tools such as PowerBI or Google DataStudio is a plus.
Strong communication skills, especially in the ability to present information & data clearly and compellingly.
Ability to innovate and think creatively and strategically about how to use data to improve our operations and enhance customer experience.
Ability to navigate ambiguity, juggle multiple tasks, think independently, demonstrate sound judgment, and problem-solve.
Bachelor/Undergraduate degree with excellent grades. more

About the role

This role is the direct contact between Turaco and its customers. The Contact Center associate will speak with customers over the phone to explain insurance products, benefits, and payment methods to customers. The Contact Center associate will also upsell and cross-sell other products that are useful to the customer.

Roles and responsibilities
Telesales

Engage at least... 100 customers daily on the phone to upsell or cross-sell Turaco products while offering excellent customer service.
Follow up and close on initial sales contacts.
Adjust the sales script provided to better meet the needs and interests of specific individuals within the potential customer list provided.
Achieve agreed-upon sales targets within the stipulated schedule.

Contact Center

Explain technical product features and answer potential and existing customer questions about Turaco products.
Understand and strive to meet or exceed Contact center metrics while providing excellent consistent customer service.
Product Knowledge; Learn and understand all products and partnerships undertaken by Turaco.
Register new customers to our database and other data entry requests as needed.
Address customer inquiries regarding products and claims submission, amongst others in a timely manner.
Respond efficiently and accurately to callers, explaining possible solutions and ensuring that customers feel valued.

Qualifications, Skills, and Experience

A College diploma or Bachelor’s Degree (or equivalent post-secondary qualification) from an accredited Institution
Previous telesales experience, in a call center, or retail/service center where you have been selling a product or service to a customer directly is preferred.
Fluency in English and Swahili is a requirement for this role. The ability to communicate with customers who speak your native language (mother tongue) is an added advantage.
Able to constantly operate a computer and record data with proficiency.
Exceptional customer service with exceptional verbal and written communication skills. more

About the Role

Reporting to the Global Head of Commercial and working closely with General Managers and the Marketing and Customer Experience teams, the role holder will maintain a partnership pipeline, choreograph partnership/product launches, and iterate customer journeys.

Key Roles and Responsibilities
Commercial Operations

Continuously pulse-checking all partnerships to ensure... existing customer journeys and products continue to be valuable to the partner, customer, and Turaco.
Orchestrating partnership launches after deal closure pulling in different teams and project managing the process.
Keeping track of ongoing partnership conversations across our markets identifying opportunities to re-engage, pivot, pause, and/or leverage networks.
Working with the Marketing and Customer Experience team on launch activities and product marketing
Teaming up with the partnerships team to review pitches and partner decks.

Revenue Admin

Working closely with the Head of Commercial to determine product pricing and various levers informing pricing decisions.
Modeling partnership revenue opportunities to determine the level of internal resource deployment.

Product Design

Putting in mind the bespoke nature of the insurance products Turaco builds, you will take part in product ideation and brainstorming sessions, product pitches to partners, and identifying opportunities to tweak our offerings.
Digging into the product data to mock up unit economics and commercial viability of the product.
Iterating customer journeys for different partnerships, you will be part of (and own some) partner meetings and internal sessions aimed at drawing customer journeys.
Simplifying and summarizing detailed insurance policy terms, conditions, exclusions, and limits into easy-to-understand products.

Desired Skills and Experiences

Live Turaco’s values – care and protect our customers, do the right thing, low ego, and have fun
Degree in Business, or related field.
5 to 7 years of professional experience in a commercially facing role or management consulting background
Experience managing a team.
Advanced data analysis skills useful for generating and interpreting key company metrics.
Excellent interpersonal skills and communication skills, including oral and written
Ability to work autonomously and take initiative, solve problems (solution-oriented),
Willingness to work as a team member with people in and outside of Turaco’s organization from differing backgrounds, geographies, and cultures. more

About the Role
We are looking for a creative graphic designer to join our growing Marketing & Customer Experience team. This is an exciting opportunity to help us build our brand identity with visual storytelling that engages and inspires our audience. We are looking for a skilled professional who can take conceptual ideas and create visual representations for electronic media and prints.... Additionally, this role offers a unique opportunity to collaborate with our product, engineering, and data teams to work on user interface and user experience projects. An ideal candidate will have a graphic design background with an interest and/or skills in UI/UX design.
Key roles and responsibilities

Design and develop graphic design outputs for our social media such as motion graphics, visuals, etc to support copy
Partner marketing design support such as visualization of reports, mood boards, dashboards, and easy-to-digest creative materials to partners as needed/requested.
Design direct marketing materials required for launch, in partner branding. These include Fliers, posters, cheat sheets, etc.
Support internal marketing comms with materials as needed.
Design company assets such as merchandise, deck templates, banners, signage, etc as needed.
Collaborate with product management and engineering teams to define and implement innovative solutions for the product direction, visuals, and experience for our internal Insurance management system (TACO)

You will:

Own and lead creative projects from ideation through to production.
Follow established brand guidelines and deliver creative projects on time across multiple stakeholders.
Manage multiple projects while ensuring deliverables in a set timeline.
Constantly bring new design ideas to the table that will help achieve brand & performance objectives.
Work with the team to create templates for different types of creative assets, and maintain the design language consistency at all times.
Make sure every creative asset meets its functional (readability, brand visibility, visual appeal, etc) and performance objectives (Engagement, Reach, Conversion, etc).

Key Qualifications & Your Profile:

Live Turaco’s values – care and protect, do the right thing, have fun, and low ego
3-5 years of experience in Design. Experience serving both marketing/commercial and user design needs is highly preferred.
Knowledge of multiple design tools such as; Photoshop, Illustrator, InDesign, AfterEffects, Figma, InVision, and more
Strong communication, negotiation, and relationship-building skills with both internal and external stakeholders.
A willingness to roll up one’s sleeves and dig into details to solve problems and tackle hands-on work.
Professional qualifications in Design, the Arts, Digital Media, or their equivalents. more

About the Role:
We are experiencing immense growth in all facets of the business, including our team, which has necessitated us moving to a bigger and better office facility to serve the team’s needs better. We have taken up an amazing property in Westlands and will be joined by like-minded organizations to build a community. The property consists of a lush garden, playground and a conference... facility all of which will be shared by community members. Additionally, there are private spaces that will serve as offices for all community members.
We are looking for a great administrator to manage our shared office facilities, build efficient, scalable processes and manage a team to ensure smooth operations of the property. You are the right person if you enjoy creating order and a conducive enabling environment for teams to thrive. You like wearing many hats, getting things done and planning events!
Key Roles & Responsibilities

Maintaining the office facilities to the highest standards. This will include managing the cleaning and support staff to ensure the building and compound is clean and well-maintained, for a great member experience.
Manage contracts, price negotiations and relationships with office vendors and all service providers.
Office Supplies; Ensure availability of key facilities assets like the wifi network, printers/copiers, equipment, cleaning supplies etc.
Manage all building operations to the satisfaction of the 4-5 member companies occupying the space.
Billings & Payments; working with the finance team to ensure utilities are paid on time, cleaning supplies are available and items are invoiced on a timely basis.
Coordination of shared spaces and services e.g Meeting rooms, events areas etc. This will include coming up with processes to enable members to book efficiently etc.
Provide general support to visitors & be the point of contact on behalf of all the members.
Managing communication within the space by keeping members aware of facilities issues that may impact them, reasonably ahead of time.
Plan and launch community initiatives to create connections between members of different organizations. This might include planning and organizing networking events, preparing newsletters etc.
Occupational & Workspace safety; ensure the space is conducive and adheres to workspace safety and regulationsabouto member safety, conduct risk assessments occasionally and educate members on the same.

Key Qualifications & Your Profile:

Live Turaco’s values – care and protect, do the right thing, have fun, and low ego.
3-5 years of experience in Admin or Community Associates roles in busy fast-paced environments. Prior start-up or entrepreneurial experience is highly desired.
A great, hands-on Administrator, who takes pride in getting things done.
Strong communication, negotiation and relationship-building skills with both internal and external stakeholders.
Great at multitasking and ability to handle and juggle multiple requests.
A willingness to roll up one’s sleeves and dig into details to solve problems and tackle hands-on work.
Exceptional organizational and planning skills. A plus if you have experience planning events.
Knowledge of local laws and regulations about workspace and occupational safety.
Bachelor’s Degree or equivalent in Business Administration etc more