Fulfilment Coordinator

We are looking to engage a Fulfilment Coordinator to work in our logistics team to manage the day-to-day operations of the last mile delivery service.  The Fulfilment Coordinator will work with the fulfilment team and last mile drivers to ensure that all deliveries are completed on time in full, with the quality of inventory preserved, payments received and reconciled,... and assets accounted for.
The role holder is responsible for pairing the fulfilment team with last-mile drivers on specific routes, monitoring delivery performance.  The Fulfilment Coordinator will collaborate with cross-functional internal teams (logistics, warehouse, finance and security) to resolve any issues or concerns that may arise during the delivery process to ensure that the last mile delivery service consistently meets or exceeds expectations. S/he will use customer feedback, delivery analytics and other insights to continuously optimize and last mile delivery service.

Key Responsibilities
Last Mile Delivery Service

Define an effective operating model for the last mile delivery service, with detailed processes and KPIs for a seamless and adaptable last mile service that accommodates adjustments based on route optimization, expansion and cost to serve initiatives.
Collaborate with cross-functional teams to streamline operations, drive process improvements and improve overall efficiency.
Stay up to date with industry trends and developments to identify opportunities for improvement and innovation.

Last Mile Delivery Operations

Manage the day – to – day operations of the last mile service.
Coordinate with logistics and technology to optimize delivery schedules and routes and minimize last mile delivery resource and cost requirements without impacting customer experience, delivery deadlines, quality or safety.
Assign daily schedules to the fulfilment team, drivers and delivery partners and resolve any challenges caused by absenteeism, truck issues, other external factors.  Implement solutions, investigate the route cause, learn and mitigate future risk.
Coordinate with the Contact Centre to communicate with customers who may be impacted by any challenges faced in delivery.
Confirm the fulfilment team adhere to defined ways of working. Monitor key performance indicators at different intervals of the delivery services, and institute prompt corrective action to minimize impact on customer experience and revenue realization.
Lead the end of day clearance cadence for the fulfilment team and reconcile the close of day for the last mile service.   Work with the warehouse and finance teams to resolve any issues raised.

Last Mile Delivery Team

Build, develop, and scale the capability, productivity and performance of the team
Train team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
Undertake performance reviews, provide feedback, coaching, recognition and reward. Institute disciplinary measures if required.

Efficiency and Optimization
Compliance

Ensure compliance with all relevant laws, regulation and company policies

Reporting

Prepare and present daily comprehensive, accurate and informative reports on delivery performance with trends, insights, concerns, and recommendations clearly elaborated.

Qualifications and Requirements

At least 3 years’ experience supervising last mile operations in a fast-paced dynamic commercial food distribution environment,
Proficiency using last mile delivery management software. 
Detail-oriented with strong organizational and problem-solving skills, a proven track record in taking on end-to-end ownership and successfully delivering results.
Highly analytical, customer-focused and an ability to work independently under time constraints to meet deadlines.
Strong communication and interpersonal skills, able to resolve any customer issues or concerns related to last mile deliveries.
Ability to manage distributed teams instilling a culture of accountability and teamwork to achieve a best-in-class experience
Enthusiastic, decisive, pragmatic, resilient and forthright individual with a sense of urgency, and unquestionable integrity.
A bachelor’s degree from a recognized accredited university preferably in supply chain, logistics, technology, commerce, or a related field. more

Key Responsibilities and Outcomes.

Procure to Pay

Post all supplier out-going payments into individual supplier ledgers and reconcile against all invoices and credit notes as listed in the approved supplier reconciliations to ensure that invoices and credit notes that have been paid have been closed off against payment to prevent double payment and misreporting of creditors... ageing.
Verifying that sufficient approvals have been applied to invoices forwarded for payments, in line with the Delegation of Authority matrix and that any variances to budgets are approved before any payments are made.
Process payments in line with the set schedule and in alignment to monthly cash forecast.
Confirm that suppliers of fresh produce are paid according to sourcing schedules and the applicable deductions made.
Process all relevant Tax Returns in a timely and accurate manner (i.e., VAT, Withholding VAT, Withholding Tax, PAYE, Reverse VAT etc.) including all other relevant compulsory statutory payments e.g., NSSF, NHIF etc.
Remit to all internal and external suppliers and other payees, proof of payments generated from Twiga banking platform supported by the remittance advise detailing the make-up of the payments. This is to ensure that suppliers are applying payments to the correct invoices and minimizing future outstanding reconciling items as well as ensuring no unreconciled debits in creditor accounts.
Confirm that all supplier invoices and credit notes forwarded for reconciliation have been posted into appropriate supplier ledgers and general ledger accounts on the ERP and against correct cost centers.
Reconcile all accounts payables against supplier statements, highlighting any reconciling items for follow up and resolution by Payables Assistant.

Stakeholder Relationship Management

Manage relationships with internal and external stakeholders, ensure continuous and effective communication and provide prompt response and turnaround of queries.

Document Management

Ensure tight control over source and payment documents and oversee the safe and orderly archiving of all payment and payment related documents for the time required to meet audit, legal and tax queries.

Reporting

Reconcile and present assigned reports and audit schedules as per closing checklist to reporting team for the monthly, quarterly and annual reporting process.
Present comprehensive, accurate and informative reports with trends, insights, concerns, and recommendations clearly elaborated.

Other

On a weekly/monthly basis, participating in the physical stock taking exercise for trading gods in conjunction with the wider accounting team.
Participate in regular Fixed Asset verification and tagging exercise in the location(s) in conjunction with the wider accounting team.
On a quarterly basis, participating in the business wide crate/pallet physical verification exercise and recommending write-offs losses

Self-management

Model Twiga’s culture and way of working.
Proactively manage own performance and deliver performance objectives and outcomes set.
Attend monthly 1-on-1 performance enablement discussions and quarterly performance reviews with the line manager, and institute corrective action where performance falls below expectation.
Proactively manage own learning and development.
Adhere to the annual leave plan agreed with the line manager.
Adhere to people management policies.

Compliance

Comply with all organization policies, procedures, and statutory guidelines. Minimize and mitigate risks to the organization and enforce zero-tolerance to non-compliance.
Close gaps/lapses identified as an outcome of audits; risk and/or any other compliance review; investigations; or other assessment mechanisms and take corrective/preventive actions within the agreed timelines.

Academic and Professional Qualifications

A bachelor’s degree from a recognized accredited university preferably in accounting, economics, commerce, or a related field.
Qualified Accountant (CPA-2) or ACCA equivalent.

Relevant Skills & Experience

At least three (3) years’ experience as a Payables Accountant - Trade / Non-Trade gained in a busy operational environment, with hands-on operational experience working with an ERP/substantial accounting software.
Self-starter with advanced analytical, critical thinking, and problem-solving skills.  Good organizational skills, able to prioritize and delivery objectives set within timelines given.
Strong consultative and influencing skills with the ability to build strong working relationships across all levels and bring together stakeholders.
Strong interpersonal, communication and presentation skills with the ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner.
Strong proficiency in Microsoft Word, Excel, PowerPoint
Results-oriented, flexible and adaptable to rapid change, with the comfort working in a fast-paced, high demand environment.
Enthusiastic, decisive, pragmatic, resilient and forthright individual with a sense of urgency, and unquestionable integrity.
Willing and able to travel. more

Key Responsibilities

Procurement Planning

Proactively partner with respective departments and teams in the organization, assess their non-trade procurement requirements for various planning horizons and convert the requirements into phased procurement plans in alignment with their approved budgets and cash flow forecasts
Non-trade procurement plan developed and signed-off by respective... functional department managers and shared with the Chief Accountant to be incorporated in the annual budget planning cycle and reviewed monthly/quarterly in line with budget review cycle

Supplier Management

Create and maintain a supplier framework which inculcates a just-in-time procurement culture for high-use goods and consumables, with standardized ordering and delivery windows direct to the user, minimizing the quantity of goods and consumable inventory held in storage on Twiga premises
Seek non-trade suppliers who can deliver the requirements of the non-trade procurement plan and evaluate their capability to supply including visiting their locations, obtaining references to confirm their ability to supply within the supplier framework
Coordinate the activities of the procurement committee, set up meetings, share agendas in advance and minutes within 12 hours of the meeting
Document and avail the list of pre-qualified non-trade suppliers per class of supplies. Diversify the supplier portfolio for the purpose of maximizing financial and operational performance and minimizing risk
Manage the KYC process for onboarding non-trade suppliers, and maintain tight controls over supplier master data, including closure of dormant accounts
Manage the relationship between non-trade suppliers and Twiga, ensure effective communication across all stakeholders and resolving all issues with non-trade suppliers.
Conduct routine visits to key non-trade suppliers and participate in supplier audits

Executing the Procurement Process

Own supply agreements, leasing contracts and purchase orders and ensuring timely closure, cancellations or renewals to ensure all costs are current and accurate
Review all Requests for Quotations/Proposals (RFQs / RFPs) ensuring they contain all relevant information and to proceed to the next step in the process
Send out all RFQs/RFPs to the pre-qualified non-trade suppliers per class of supplies and aggregating the quotations received on a timely basis for review
Raise all orders - Local and Overseas Purchase orders (LPOs/OPOs).
Conduct a detailed analysis of quotations/proposals provided by non-trade suppliers to understand key drivers of costs and in that way engage actively in negotiations regarding specifications, costs, terms, delivery period, after sale service etc., to ensure components and services are sourced at the best value and most preferential total cost.
Correctly matching the selected quotes and communicate declines to unaccepted quotations
Confirm that non-stores and services are received physically and acknowledged in the system by various users in conformance to the 3-way matching procedure and policy standard
Receive store inventory physically and general services into the ERP in conformance to the 3-way matching procedure and policy standard
Confirm that the returns process for all deliveries that do not conform to specifications, have price or volume inconsistencies or are delivered later than the agreed date and adhered to
Thoroughly evaluate all component and capital cost changes to ensure that variances are substantiated, aligned with users and approvers prior to updating any transactions/changes to the system
Close over-age LPOs and cancel incorrect LPOs and initiating correcting or supplementary LPOs

Disposal Management

Aggregate all obsolete fixed assets and consumables across all functions in the organization and prepare disposal requisition in keeping with the Twiga disposal policy for approval
Execute the disposals as approved

Reporting

Report all outstanding LPOs on an ageing basis to inform the accrual process
Reconcile the Goods received pending invoicing ledger and reporting on an ageing basis
Present comprehensive, accurate and informative reports with trends, insights, concerns, and recommendations clearly elaborated

Self-management

Model Twiga’s culture and way of working
Proactively manage own performance and deliver performance objectives and outcomes set
Attend monthly 1-on-1 performance enablement discussions and quarterly performance reviews with the line manager, and institute corrective action where performance falls below expectation
Proactively manage own learning and development
Adhere to the annual leave plan agreed with the line manager
Adhere to people management policies

Compliance

Comply with all organization policies, procedures, and statutory guidelines. Minimize and mitigate risks to the organization and enforce zero-tolerance to non-compliance
Close gaps/lapses identified as an outcome of audits; risk and/or any other compliance review; investigations; or other assessment mechanisms and take corrective/preventive actions within the agreed timelines

Other

On a weekly/monthly basis, participating in the physical stock taking exercise for trading gods in conjunction with the wider accounting team
Participate in regular Fixed Asset verification and tagging exercise in the location(s) in conjunction with the wider accounting team
On a quarterly basis, participating in the business wide crate/pallet physical verification exercise and recommending write-offs losses

Academic And Professional Qualifications.

A bachelor’s degree from a recognized accredited university preferably in procurement, economics, commerce, accounting, or a related field
Certificate or Diploma in procurement or materials management is an added advantage. Registration with, and a practicing certificate from the Kenya Institute of Supplies management

Relevant Skills And Experience

At least three (3) years’ experience as a Procurement Officer gained in a busy operational environment, with a good knowledge and understanding of supply chain management, and stock control systems in multi-user/network environment
Working knowledge of tax rules, quality standards regulations, procurement policies and regulations and familiarity with all import documentation
Experience in analyzing business procurement trends and use of proven methods to develop insightful well informed buying strategies
Self-starter with good analytical, critical thinking, and problem-solving skills. Good organizational skills, able to prioritize and delivery objectives set within timelines given
Strong consultative and influencing skills with the ability to build strong working relationships across all levels and bring together stakeholders
Strong interpersonal, communication and presentation skills with the ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner
Strong proficiency in Microsoft Word, Excel, PowerPoint
Results-oriented, flexible and adaptable to rapid change, with the comfort working in a fast-paced, high demand environment
Enthusiastic, decisive, pragmatic, resilient and forthright individual with a sense of urgency, and unquestionable integrity
Willing and able to travel more

Key Responsibilities

Customers: Find prospective vendors, understand their needs, business drivers, and business owners, present Twiga’s proposition, and onboard the customer through Twiga's Ways of Working. Periodically visit the customer to build and maintain a regular relationship. Assess the performance of the business, identify opportunities around stock and product placement and... merchandising, propose solutions, upsell and cross-sell, and communicate promotions
Product Assortment: Stay updated on the products and SKUs within each category, new product launches, and daily promotions to drive assortment and achieve set promotion targets
Revenue: Achieve revenue targets while adhering to a defined product/assortment mix per day and to the defined number of customers
Market Intelligence: Gather market intelligence and insights and share them with the Line Manager

Minimum Qualifications And Experience

Be highly organized and tech-savvy and able to manage different customers at the same time
Have a strong understanding of the sales process, excel at researching leads, and starting new relationships
Be an active listener, adaptable, resilient, and coachable
Possesses demonstrable experience in building rapport and trust to develop long-term relationships, leading to commercial opportunities
Possess exceptional communication and networking skills with great collaboration skills and a strong independent work ethic
Can thrive in a fast-paced, high-growth, rapidly changing environment
Have Kenyan nationality or legal permission to work in Kenya more

Data Analyst Internship

The Data Analyst Interns will partner with managers across the business and work closely with them to support them in the analysis and interpretation of data. This will be a good opportunity for you to transfer the knowledge and skills that you have been learning in school to the work environment.
The internship period will commence in April 2024. This will be a paid... internship and it will be based in the Tatu City, Kiambu.

Minimum Requirements

Currently a 3rd year or final year student enrolled in an accredited university or college obtaining a bachelor's degree program in Computer Science, Data or Software Engineering, Mathematics, Statistics, Economics, Actuarial Science, Financial Engineering, or a closely related field.
2 years’ experience coding in python, with a proficiency level of intermediate and above
Attained a B in Mathematics and English in KCSE or O Levels.
Available to begin internship immediately and remain with the organization for a minimum of 6 months. more

Corporate Driver

We are looking to fill the vacancy of a Corporate Driver. We are seeking a reliable and responsible individual to join our team as a Corporate Driver. The ideal candidate will not only possess excellent driving skills and a clean driving record but also have strong clerical abilities. This position requires the ability to multitask efficiently, providing safe transportation for... company personnel while also supporting administrative tasks in the office environment.

Transportation

Safely transport company personnel to and from various locations, including meetings, appointments, and events.
Ensure vehicles are well-maintained, clean, and in good working condition at all times.
Adhere to all traffic laws and regulations, ensuring the safety of passengers and other road users.
Plan efficient routes to optimize travel time and minimize delays.
Assist passengers with loading and unloading luggage or other items as needed.

Clerical Support

Perform general clerical duties such as filing, data entry, record keeping and reporting.
Assist with scheduling appointments, meetings, and travel arrangements for company executives and staff.
Maintain office supplies inventory and place orders when necessary.
Provide support in organizing company events, including coordinating logistics and preparing materials.

Customer Service

Provide excellent customer service to passengers, ensuring their comfort and satisfaction during transportation.
Always maintain a professional and courteous demeanor, representing the company in a positive manner.

Minimum Requirements and Qualifications

Have at least five years’ experience as a personal or executive driver, in a highly commercial and busy industrial / agricultural environment
A valid driver’s license Class B, C, E, competent driving both manual and automatic vehicles
Car maintenance and mechanical knowledge
Good knowledge of Nairobi metropolitan city roads, and roads to other parts of the country, with experience driving on all types of roads and in a variety of weather conditions. Experience driving across East Africa is an advantage.
Experience working with various government offices for renewal of licenses and permits.
Knowledge of driving rules and regulations, chauffeur protocol and courtesies, and emergency rescue.
Good interpersonal, communication skills, diligence, and ability to maintain confidentiality.
Excellent planning and organizational skills, with emphasis on priorities
Proficiency in basic computer applications, including MS Office suite.
Well groomed
Minimum qualification of a diploma from a recognized institution. more

Key Responsibilities
Customer Experience 

Model Twiga values – Customer first, Own It, Be Good, Keep it Simple (COGS) with each interaction with the customer 
Build trusting relationships with customers. Keep the customers informed of and excited about their purchases with transit status updates and real-time communication until delivery 
Analyze the customers’ business, the purchasing... behavior, drivers, needs, and unique perspectives. Seek to understand which products they routinely stock up in their business. Cross sell the products that the customer does not stock but will match their current portfolio and upsell products that will grow the customers’ business
Continuously update your product knowledge, on new and existing SKUs within each category, new product launches, and daily promotions to drive assortment and achieve set targets 
Cultivate a digital mindset. Sell/reinforce the convenience and pros of digital migration and cashless payments e.g., commissions earned on selling airtime, access to loans and insurance, etc., on the Soko Yetu App
Confirm that all orders have been delivered to the right customer. Build a specific, personalized post-purchase engagement. Address the customers’ concerns regarding Twiga’s products, Soko Yetu app and the overall customer experience 
Note any relevant information on the customer, competitor activity or required actions that need to be communicated to the line manager

Delivery Efficiency 

Verify the product and assets in the distribution trucks against the delivery manifest and accept custody of the same. Report any variance and/or non-conforming product to the line manager for verification prior to proceeding to trade 
Conduct the tools of trade checks and confirm compliance prior to proceeding to trade. Document and report any problems with the delivery truck within agreed SLA. 
Decide time and cost-effective routes as per the laid-out route plan depending on the customers exact locations and alternative routes to counter dynamic route-related issues like traffic or diversions. 
Document, verify and report accurate mileage at the start and end of the shift.
Fulfil customers’ orders accurately and in a timely manner as per the delivery manifest in line with the customers expectation. Where customer expectations may not be met, for whatever reason, communicate with the customer and manage their expectations. 
Execute delivery of all ordered products in the assigned route 
Promptly record deliveries as they occur, ensuring payment is received in full and banking is done in compliance to stipulated maximum cash holding limits and maximum cash holding time period 
Deposit the collected payments to the respective company accounts, and account for all assigned assets  Adhere to the food and safety regulations during transit and delivery of the orders. Offload and deliver items in a safe and secure manner to prevent damage, spoilage, or loss. 
Initiate the refund and returns process for products declined based on quality in conformance with the SOP
Reconcile deliveries, cash, product, and assets assigned at the start of the shift with the days transaction data/records, and make good for any variance prior to signing off from the shift

Asset Management

Safeguard and maintain assigned assets in good condition as per the set standards and present damaged assets to the line manager for report. 
Reconcile the assets dispatched versus those received upon return to the depot and make good for any variance prior to signing off from the shift. 
Utilize the issued assets to perform duties as per the company guidelines and work requirements

Market Insights and Reporting 

Report factors affecting last-mile order delivery and present recommended solutions 
Understand the competitive structure of your market within the allocated territory 
Present comprehensive, accurate and informative reports on organization systems as provide, to enable sound and timely decision making and actions

Minimum Qualifications and Requirements

Have a Certificate / Diploma / Post-secondary education qualification in Supply Chain Management, Business, Sales, or a related field, or equivalent practical experience. 
Have a valid certificate of good conduct.
Have at least 2 years of relevant work experience in product delivery / warehouse operations in the fresh fruits and vegetables and FMCG industry. 
Have strong communication skills and be adept at customer service and multitasking. 
Have basic computer competency to write reports and perform basic data entry. 
Be an active listener, adaptable, resilient, and be coachable. 
Possesses demonstrable experience in building rapport and trust to develop long-term relationships, leading to commercial opportunities. 
Possess exceptional communication and networking skills with great collaboration skills and a strong independent work ethic. 
Can thrive in a fast-paced, high-growth, rapidly changing environment. 
Physically able to work on feet all day and lift goods occasionally. more

Twiga Foods Limited is looking for suitably qualified individuals to fill the role of Analyst, Financial Planning & Analysis (FP&A). The role holder will be responsible for financial analysis, research, data gathering, data analysis, automation of analysis and reporting. He / She will play a critical role in evaluating and reviewing supply chain activities that enable decision making.
Key... Responsibilities
Research:

This includes research on topical business issues pertaining to single or multiple areas. The process includes collecting qualitative and quantitative information in relation to the research, validating the information, analyzing the information, and summarizing the information into a report and sharing any recommendations.

Reporting:

Reporting is a critical part of the FP&A function. This includes provision of information in various formats (presentations, word documents and excel files) to multiple stakeholders in the business. Reporting plays a key role in enabling timely business decisions that are geared towards achieving our objectives. Specific workstream for the job holder will include:

Revenue & Cost reconciliation process: the job holder will support the monthly revenue and cost reconciliation process. The job holder is expected to take information provided by the Accounting Team and map the data into the existing budget format.



Analysis:

A core function of the FP&A function is to perform Analysis. This includes financial and/or data analysis or a combination of the two. A typical process would include:

Understanding the context by formal and/or informal discussions with the relevant stakeholders.
Collect information, analyze the information and summarize the information into observations & recommendations.



Minimum Qualifications And Experience

A Bachelor’s in Economics, Actuarial Science, Business Administration, or another relevant field.
Has the intention to start or has started the CFA program would be an added advantage.
A course in programming and/or machine learning would be an added advantage.
Interest or experience in investment banking, VC, PE is an added advantage.
Strong Excel and quantitative skills with the ability to quickly learn new technical skills.
Already has or is keen to build communication and social skills and is flexible to work within a multi-cultural team environment.
Interest in data and financial analysis.
Organized with a high level of initiative.
Good research, writing and communication skills.
Self-driven and tech savvy.
Highest standards of accuracy. more