Job Description
Key roles and Responsibilities
Document Management: Handle incoming and outgoing documents, maintaining proper storage, retrieval, and distribution.
Administrative Support: Assist other office staff by performing general clerical tasks such as filing, photocopying, and sending emails.
Answer Calls and Queries: Act as a first point of contact for external queries, routing
... calls to the appropriate departments.
Schedule Management: Assist in planning and scheduling meetings, appointments, and travel arrangements for executives or managers.
Office Supplies: Monitor inventory levels of office supplies and place orders when necessary.
Data Entry: Accurately input data into company systems, including customer details, sales figures, or other key metrics.
Financial Tasks: Assist with invoicing, processing expenses, and bookkeeping.
Internal Communication: Serve as a central point for internal communications, distributing memos, updating bulletin boards, and relaying messages.
Customer Service: Interact with clients or customers through phone, email, or face-to-face to provide information and support.
Prepare Reports: Assist in creating reports by gathering data and preparing basic presentations.
Mail Handling: Receive, sort, and distribute incoming mail and manage outgoing mail, including packages.
Technical Support: Offer first-level technical support for office equipment like printers, projectors, and video conferencing systems.
Event Coordination: Plan and organize company events or meetings, from logistics to catering.
Clerical Experience: Prior work in an administrative setting dealing with filing, data entry, and scheduling tasks.
Customer Service: Experience dealing with customer inquiries and complaints in person and/or through digital channels.
Technical Tools: Familiarity with office equipment such as laptops, photocopiers, and projectors.
Financial Tasks: Basic understanding of financial processes, including invoicing and expense management.
Inventory Management: Experience with tracking office supplies and reordering when necessary.
Qualifications
Required Skills and Qualifications
Microsoft Office Proficiency: High-level skills in Microsoft Word, Excel, PowerPoint, and Outlook.
Data Entry Skills: Quick and accurate typing, familiar with data entry software.
Bookkeeping: Basic understanding of bookkeeping software like QuickBooks.
Technical Acumen: Ability to troubleshoot minor technical issues with office equipment.
Procurement skills: Purchasing and supplies, record keeping
Driving: High-level navigation skills within Nairobi area and Nairobi CBD.
Communication Skills: Proficiency in communicating clearly both verbally and in writing.
Organizational Skills: Ability to manage multiple tasks efficiently.
Attention to Detail: High level of accuracy when performing tasks like data entry, proofreading, and financial record-keeping.
Problem-Solving: Capacity to independently resolve issues that may arise during daily operations. more