Supply Chain Information Systems Management: (50%)

Lead the design, implementation and maintenance of health supply chain information systems, ensuring alignment with the requirements and priorities of the Kenya Ministry of Health (MoH).
Facilitate the application of USAID's Supply Chain Information System Maturity Model (SCIMM) to help the Kenya MoH evaluate their supply chain systems'... capabilities and co-create a strategy to reach Level 3 maturity within the project period.
Oversee the development and customization of data management solutions to support the tracking, monitoring, and reporting of health commodities across the supply chain.
Collaborate with technical teams and stakeholders to identify system requirements, functionalities, and integration points.
Provide guidance and support to project and government staff on data quality and management best practices, system usage, and troubleshooting.
Work with the Data Analytics team to ensure data quality, visibility, and use for decision-making.
Monitor system performance, data quality, and security protocols to safeguard sensitive health information.
Develop and maintain documentation, including system specifications, user manuals, and standard operating procedures.
Liaise with the Kenya Ministry of Health and other partners to coordinate technical assistance activities and facilitate knowledge sharing.
Stay abreast of emerging trends and technologies in health supply chain management, information systems, and data analytics.

Data Management: (50%)

Work with the Data Analytics team to support the Kenya government to develop and implement data analytics frameworks and methodologies to measure project performance and impact on health supply chain operations
Work with the Research, Evidence and Learning (REL) team to design and manage data collection systems, ensuring the accuracy, completeness, and timeliness of data inputs from various sources (e.g. health facility reports, KEMSA, and MEDS etc.)
Communicate complex data insights in a clear and concise manner in a variety of formats, including dashboards, reports, presentations etc. to project stakeholders, donors, and government counterparts, incorporating data storytelling best practices
Provide technical guidance and capacity building support to project and government staff on data analytics tools, techniques, and data review and data use best practices
Facilitate or support data review processes, using data analysis to conduct root cause analysis and identify opportunities for process optimization, efficiency gains, and performance improvements
Work with the government and other partners to build a culture of data-driven decision-making and continuous improvement to enhance supply chain performance
Design and deploy dashboards on data intelligence platforms like PowerBI, Tableau, etc
With support from the Data Analytics team, conduct advanced statistical analyses and modeling to identify trends, patterns, and insights in health supply chain data
Collaborate with technical teams to develop performance indicators, targets, and benchmarks aligned with project objectives and Ministry of Health priorities

Competencies:

VillageReach has ten (10) Organizational Competencies that describe how we work together and get things done that are grouped into three strategic areas of Achieving Great Results, Setting Direction and, Bringing Others With you. For a full description, please download our Organizational Competency document.

Achieving Great Results:

Risk Taking and Innovation
Key Behaviors: Comfort with ambiguity, curiosity, adaptability, unconstrained and undeterred creativity, resourcefulness
Business Judgement
Key Behaviors: Getting to root causes, understanding environment, navigating complexity and ambiguity, entrepreneurial energy
Building Strong Teams
Key Behaviors: Trust in Subject Matter Experts (SME's); radical candor to resolve conflict, hold each other accountable as colleagues, focused on results, commitment to mission

Setting Direction:

Compelling Communication
Key Behaviors: Clear and evidence-based communication, audience adaptability, curious listener
Resilient Self Leadership
Key Behaviors: Self-aware, plan how one shows up, emotionally intelligent, use one's own agency and takes accountability
Stewardship and Personal Alignment
Key Behaviors: Take ownership, display ethical conduct, effective at resource management, alignment of personal objectives with organizational goals and mission, focus on continuous improvement and sustainability

Bringing Others with You:

Influencing Leadership
Key Behaviors: Cultivate trust, influences to make change, navigate the matrix structure
Radical Partnership
Key Behaviors: Share information and credit, address conflict, increase impact through collaboration, political and contextual awareness
Cultivates a Growth Mindset
Key Behaviors: Seek out diverse input, demonstrate flexibility in thinking and curiosity, embrace challenges, demonstrate persistence, seek learning opportunities
Cultural Intelligence and Inclusion
Key Behaviors: Continuous learning and ally-ship across cultural lines, challenge prejudice and bias, modeled in one's own behavior

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position will directly supervise the three Specialists, Data Performance and Systems and is subject to supervision of other staffing as needed. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Education & Experience:

Required qualifications:

Bachelor's degree in computer science, information systems, public health, statistics, epidemiology, M&E, data science, public health, or a related field. Master's degree is preferred
At least 8 years' experience in public health and/or data sciences related experience; experience working in public health/digital health programs and research highly desirable
Demonstrated experience working closely with the Kenyan government at National and/or County level and deep understanding of the Kenya data and digital ecosystem, including but not limited to, government policies, systems, existing dashboards, and existing data review processes
Strong technical proficiency in database management, data standards, data modeling, and system integration
Proficiency in business intelligence software (e.g., Tableau, Power BI) and statistical software (e.g., R, Python)
Excellent communication, presentation, and interpersonal skills, with the ability to convey highly technical information and complex data in a concise manner to diverse audiences
Proven experience designing, implementing and managing health electronic supply chain information systems (for example OpenLMIS, Logistimo, etc.)
Familiarity with health supply chain processes, including procurement, warehousing, distribution, and logistics management

Preferred qualifications:

Proven experience in data analytics, statistical modeling, and performance management in the context of public health or health supply chain systems
Experience supervising and/or managing data analytics teams and setting data analytics strategy for improving uptake of data in decision-making
Demonstrated ability to synthesize and absorb various types of data and evidence, especially pertaining to health access, technology adoption, and related public health fields;
Strong analytical thinking, problem-solving, and decision-making skills
Familiarity with USAID's SCIMM is highly desirable
Certifications in relevant technologies (e.g., Oracle, SAP, DHIS2). a plus
Certifications in data analytics or related fields

Other Qualifications:

Ability to multitask, prioritize tasks, and work effectively under pressure
Proven experience in data analytics, statistical modeling, and performance management in the context of public health or health supply chain systems
Demonstrated ability to synthesize and absorb various types of data and evidence, especially pertaining to health access, technology adoption, and related public health fields
Strong analytical thinking, problem-solving, and decision-making skills
Ability to manage multiple diverse and competing tasks in a fast-paced environment by setting priorities and understanding how to leverage resources across the organization
Established cultural competency in partnering with racial, cultural and linguistically diverse groups
Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus
Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment more

Summary
VillageReach is seeking a Finance& Administration Assistant who will work under the direct supervision of the CFO. This role will support the organization in coordinating the financial and administrative operations of all programs globally for VillageReach.  Under direct supervision of the CFO, the Finance and Administration Officer will be responsible for overall maintenance of financial... records, processing of payments, maintenance of assets, coordinating all operational activities and general administration of VillageReach offices. This position will be located in Sub-Saharan Africa with preference for countries where VillageReach currently has staff: Malawi, Mozambique, Democratic Republic of Congo, South Africa, Kenya, Cote d’Ivoire, Nigeria, Tanzania, Uganda, or Zambia.
Description
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.
Financial Management
Perform daily duties such as:

Maintain a system of financial documents and supporting files, including proper substantiation of payments made including proper approvals and coding, that ties to the General Ledger within sage Online;
Manage petty cash, payments, and record expenses;
Review and process payment requests; operational and travel advances requests,
Monitor advances and reconciliation of expenditures using Concur expense platform;
Prepare, collect, compile and declare sums paid to third parties
Support monthly duties, such as:
Submission of monthly financial report due to HQ;
Submission of monthly cash request due to HQ;
Perform any adjusting entries created during finance items review process;
Reconcile balance sheet accounts, including banking, petty cash, advances, prepaids, and accounts payable.

Administration and Coordination:

Recommending, implementing, and maintaining efficient systems.
Handling finance communication, managing the finance e-mail and other finance related email inboxes; and ensuring timeous acknowledgement and feedback on all finance related matters.
Compiling, coordination, and maintenance of the annual finance calendar and ensuring that timelines and deadlines are adhered to.

Resource Management:

Assisting in the procurement and maintenance of office equipment, furniture, computers and other assets including managing and updating the inventory of office assets.
Any other duties as required.

Competencies:
The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

Personal Motivation and Drive: Is self-directed in one’s approach to work but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization.
Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed.
Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach.
Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:

Bachelor’s degree in Business Administration or Accounting (or similar) required or equivalent education and experience
 Fluency in English; both written and verbal
 At least 3 years of professional experience with at least two of those managing accounting, grant finances and compliance; public sector grants a plus
Demonstrated financial management skills within the non-profit sector
Financial and bookkeeping acumen
Experience with financial reporting
Demonstrated familiarity with financials tools, expenses allocations, contract language and grant cost policy adherence.

Other Qualifications:

Experience in long range planning, budgeting, forecasting, financial statement analysis and accounting, financial planning and analysis is required.
Strong attention to detail, able to analyze data, draw conclusions and develop actionable recommendations.
Technically savvy individual who understands systems and can communicate financial processes and requirements in easily understood language
Technical and financial knowledge.
Ability to comprehend both the big picture, pay attention to details, and work with minimal direction in a fast- paced environment.
Excellent organizational skills and the ability to manage and complete multiple projects simultaneously.
Excellent written and oral communication skills, including the ability to extract appropriate data to convey financial information through the use of supporting tables, graphs, and other visual representations.
Strong interpersonal, customer service, and team-oriented skills are a must.
Demonstrated interest in, knowledge of, and experience with a broad range of functional areas including information technology and software development.
Excellent software skills with Microsoft Office applications. Ability to quickly learn new software modules.
Demonstrated cultural competency in partnering with racial, cultural and linguistically diverse groups.
Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
Ability to travel to country offices in Sub-Saharan Africa on an annual or semi-annual basis.
Comply with VillageReach policies, including COVID-19 vaccine policy.
Available for early evening meetings with Africa colleagues in US. more

Description

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

Gender-Based Analysis (30%):

Conduct comprehensive gender-based analyses to identify and address gender disparities as part of the programs, such as related to supply chain strengthening and research. Example of programs include... using community based participatory research to understand barriers to immunization.
Guide program and country teams in conducting gender analyses and incorporating gender considerations into program design, monitoring & evaluation, and dissemination.
Collaborate with teams to integrate gender perspectives into all stages of project development and implementation.
Develop and implement tools and methodologies for gender-based analysis.
In coordination with internal teams, regularly undertake landscaping reviews to identify the organization’s own state of gender integration at the programmatic level.

Gender-Responsive Programming (50%)

Support the following programs to incorporate gender in process indicators and improvements in design
Bodies of work under Supply Chain Integrators program
Next Generation of Supply Chain in provinces with high numbers of zero-dose children in DRC
Supporting provinces with high numbers of zero-dose children with the implementation of the Equity Accelerator Fund (EAF) in DRC, in coordination with gender specialists in the country
Ensure costing for programs incorporates gender-responsiveness in design.
Work closely with the research, evidence and learning team to regularly assess the quality of gender integration into programs and initiatives, and design necessary improvements in close consultations with relevant VillageReach staff.
Publish papers and articles on VillageReach’s deployment externally, including but not limited to UNICEF’s IGE portal

Gender Strategy Deployment (20%)

Lead the implementation of the new gender strategy for programs and teams within VillageReach.
Offer expert guidance and one-on-one mentoring to VillageReach staff in integrating gender perspectives into existing and future program documents, including theories of change, process indicators, funding proposals, and research reports.
Actively participate in annual work planning to include gender sensitivity into the design and implementation of programs.
Conduct semi-annual or quarterly reviews to assess progress and ensure implementation of the strategy is aligned with overall goals.
Identify new donors and areas of funding related to gender
Serve as the organization’s gender integration thought leader and key resource person responsible for offering strategic guidance, analytic support, and capacity building.
Serve as the organization’s external focal point for all gender-related communications including but not limited to new funding proposals, webpages, and externally published thought showcasing thought leadership in this area.
Represent the organization in key donor and government counterpart engagements, and/or public forums, related to the integration of gender considerations into program design.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position has no supervisory responsibilities currently, but may supervise employees in the future.

Education & Experience:

Master’s degree with 3-5 years of experience, or equivalent experience.
Experience in developing and deploying gender considerations into international development programs.
Leadership abilities to work with multiple stakeholders, including government, other donors, grantees to create a common vision and visualize simple and effective but implementable solutions to complex problems.
Demonstrated ability to exercise independent thought leadership and effectively communicate it to external audiences in oral and written formats.
Familiarity with or prior work experience in, particularly with a focus on supply chains or system strengthening work which is not focused directly on beneficiaries.
Experience in operationalizing gender integration into nonprofit program design and implementation in health systems strengthening.
Strong comprehension of leading gender analysis frameworks, well-established concepts and the tools used in their deployment in practice.

Other Qualifications:

Ability to collaborate effectively in multicultural environments while working with teams from diverse subject matter backgrounds.
Exceptional written and oral communication skills, particularly in producing peer-reviewed publications, blog posts, op-eds, videos, and stakeholder presentations.
Excellent organizational abilities with experience managing multiple complex projects simultaneously.
Comfortable working independently and with global teams in a fast-paced environment.
Fluency in English required; fluency in French or Portuguese is a bonus
Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, Teams) and comfortable in a fast-paced technical environment.
Comply with VillageReach’s COVID-19 vaccination policy which requires full vaccination for in-person work or travel.

Competencies:
The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making more

Summary
The Manager, Grants and Contracts is key part of a team responsible for supporting the financial management and compliance of VillageReach grants and contracts. The Manager is responsible for ensuring the smooth and efficient operation of awards by refining policies, systems, and trainings that oversee award administrative, financial, and logistical areas of grant compliance. The Manager... oversees a portfolio of awards, manages a Grants & Contracts Associate, and has dotted-line oversight of award associates globally for their adherence to Grants & Contracts standard protocols. The Manager also plays a strategic role in systems maintenance and improvement, labor levelling, budgeting, and organizational OKRs related to initiatives of the Global Operations team.
Description
Training and Procedural Oversight (60% FTE)

Work collaboratively across teams to prioritize updates to policies and SOPs related to compliance, contracting, business development, and award management policies
Partner with Grants Accountant and Controller on key financial policies, systems updates, and protocols that will strengthen award management and financial risk management.
Partner with Finance team on budget system and financial visualization tools to strengthen award management and opportunity budgeting data availability.
Audit adherence to policies to determine where gaps in tools and training exist; perform escalation protocols
Develop and refine trainings for incoming grant managers, award associates, and business development leaders on protocols across offices
Monitor portfolio of awards to audit financial compliance, grant performance, adherence to VR policies; meet with award manager at least quarterly

Business Development Support (25% FTE)

Ensure correct set-up, review, approval, and system upload of budgets for new business development opportunities within portfolio
Partner with Finance leadership to ensure all required approvals are integrated into standard protocols
Develop/refine and lead trainings to enhance business development: common donor guidelines, how to use budget templates, where to find key budget information
Work with finance leads across geographies to keep budget template up to date with standard expenses, recent staff hires

Strategy and Management (15% FTE)

Supervise and manage the work of Associate, with dotted line oversight of staff with partial G&C responsibilities to ensure they meet standard performance metrics
Regularly participate in cross-functional coordination and strategy meetings
Serve as subject matter expert for donor compliance issues
Lead strategic initiatives that improve the functioning of the Grants & Contracts team through coordination and leadership with other VillageReach team leads. These initiatives will be set quarterly, with the goal of improved efficiency, decentralization, and financial data availability.

Competencies:
The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibilities:
This position directly supervises one or more associates. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Education & Experience:

Bachelor’s degree
4+ years’ experience managing multi-million dollar grant portfolios from both a compliance and financial standpoint, including public sector grant management.
Demonstrated financial management skills
Experience with technical and financial reporting
Experience drafting contracts and monitoring subrecipient compliance
Operationally-minded with proven track-record of successful grant system improvements and SOP creation and implementation

Other Qualifications:

Comply with VillageReach’s COVID-19 vaccination policy which requires vaccination for in-person work and for travel.
Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
Experience working in a geographically dispersed workplace using remote communication technologies
Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.
Advanced skills in Excel
Extensive experience with budgeting software, data visualization software, and CRM platforms, including back-end administration. more

Description



Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.



Finance and Compliance:

Manage Partner Country financial operations, including budget development, review and reporting; monthly financial report review and approval; and oversight and management of full cycle... accounting.
Manage cash flow and justification of cash requests to the global finance team.
Manage the internal control environment to promote accuracy and accountability of the accounting system and to prevent fraud.
Provide bi-monthly budget versus actual analyses to Director, Global Programs, and Program Managers to promote accurate and timely administration of program funds.
Review and prepare accounts payable for entry into accounting system.
Perform bank, advance and mobile money reconciliations.
Act as liaison between the Partner Country Teams and the Global Operations Team to ensure that required SOPs are followed and approvals are sought on finance, contracting, award management, and business development.
Partner with the Global Grants & Contracts and Finance teams to ensure compliance with legal, funder, and VillageReach requirements.

Program Administration and Budget:

Support award managers, team leads, and business development opportunity leads across the Partner Country Teams to ensure that the budgeting system accurately reflects the latest assumptions.
Support award managers on award monthly reviews, re-class requests, and reforecasting awards through collaboration across teams.
Support team leads on monthly reviews of overhead budget, labor levelling exercises, and reforecasting.
Support business development opportunity leads in budgeting out team time and expenses for every new proposal, ensure overall budget across teams has adequate and accurate inputs, has followed the correct internal review processes, and is accurately drawn through to the donor budget template.

Specialist, Finance and Program Administration Competencies:



The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Bachelor’s degree or equivalent education and experience in finance, accounting, or related field.
At least 5-7 years of experience, with at least 3 years managing and analyzing budgets, grant finances, and compliance (public sector and multi-lateral grants a plus)
Demonstrated financial management skills within the global non-profit sector, preferably working with budgets across more than one country
Experience with financial reporting
Demonstrated familiarity with contract language and grant cost policy adherence
Written and verbal fluency in English and French.
USAID experience preferred but not essential

Other Qualifications:

Compliance with VillageReach’s COVID-19 vaccination policy.
Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
Experience working in a geographically dispersed workplace using remote communication technologies and techniques a plus.
Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment. Advanced skills in Excel.
Operationally-minded with strong attention to detail.
Familiarity with budgeting software, data visualization software, and CRM platforms, preferably Sage, Power BI and Salesforce.
Existing location, with legal permits or citizenship in an African country more

Description
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.
Support the Ministry plan the transition of the 7-1-9 COVID-19 line from Safaricom to the Kenya MOH in line with the 1-year work plan (60%)

Work with the Health Promotion Call Center Focal Point to develop, establish, and coordinate a... Task Force with relevant MOH and Safaricom members, to move the transition of the 7-1-9 line from Safaricom to the MOH and establish and implement a decision-making Steering Committee from across key stakeholders in different departments and ministries within the government, as well as donors and partners.
With support from the MOH and VillageReach Director, Digital Solutions, Health Center by Phone (HCBP) Technical Lead, and Director, Global Programs, support the Task Force to finalize a 5-year strategy for the program, 1-year work plan, transition strategy and plan, Human Resource staffing plan, post transition financing plan, and validate the costs
Help gather the costing materials needed for the 5-year strategy, 1-year plan, and ministry budgets.
Facilitate the development of the key KPIs needed for the call center.
Work with the MOH to develop a private sector strategy to manage relationships with Mobile Network Operators and technical service providers.
Build the capacity of the focal point to work with Safaricom to implement the transition plan.
With support from the Director, Digital Solutions and the HCBP ICT Manager, work with the ICT Department and Primary Health to develop a requirements list and configuration needed for the Customer Relationship Management (CRM) system and dashboard that meets the needs of the MOH.
Work with the MOH to determine any needed regulatory policies to operationalize and regulate the hotline.
With support from the MOH and VillageReach Director, Digital Solutions, Health Center by Phone (HCBP) Technical Lead, and Director, Global Programs, co-develop the Standard Operating Procedures for the call center using existing SOPs from the Malawi Health Center by Phone and coordinate with the Focal Point to get the SOPs validated by the appropriate officials.
Compile and develop, as needed, the Frequently Asked Questions (FAQs), Interactive Voice Recordings (IVR), and written COVID-19 specific materials for the first phase of the call center.
Co-develop the Training Materials for the call center using existing training materials from the Malawi Health Center by Phone and work with the Focal Point.
Support the Focal Point in training call center staff.
Monitor the Call Center checklist and provide updates towards progress at weekly meetings.
Hold weekly meetings with the Director, Health Promotion and Director, Primary Health Care Services, and VillageReach to keep them abreast of the progress made towards achieving monthly action plans.
Support the official launch of the Call Center.

Map the existing hotlines for manual and eventual electronic transfers from the hotline in line with the year 2-3 activities in the 5-year strategy (10%)

Compile a database of services and locations of services offered to integrate in the reference materials for the call center staff and eventually electronically allow for transfers

Oversee a technical assessment of what would be needed to integrate existing hotlines in line with the year 2-3 activities in the 5-year strategy (20%)

Work with the VillageReach HCBP Technical Lead, Director Digital Solutions and ICT MOH to develop a requirements list for what would be needed technologically to integrate other hotlines into the call centre.
Work with the VillageReach HCBP Technical Lead, Director Digital Solutions and ICT MOH to develop a Request for Proposals from technology service providers for the government to release for assessing the technology of existing hotlines and integrate the MOH Call Center with those lines by the end of year 2.

Support the MOH in their planning for the expansion of the call center to additional health topics and referral capabilities from a technological perspective in line with the year 2 activities in the 5-year strategy. (10%) 
(Programmatic support for FAQs, IVR, protocols, etc. for other health topics would be provided by through other VillageReach staff support.)

Develop a requirements list for what would be needed technologically to integrate other health topics into the call centre.
Develop a requirements list for what would be needed for the dashboard and what KPIs would need to be tracked to integrate other health topics.

Competencies:
The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making

Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Technical qualifications: Fundamental analytical and conceptual thinking skills, proven experience in integrations requirements analysis & documentation for healthcare information systems, some technical background or call center experience and project management for technical activities.
Experience workingwith Ministries of Health officials in Kenya. Ability to work with high level officials and understand the nuances of working with government.
Experience with health call centers, digital health, or other relevant topics. Working knowledge of digital health systems and understanding of how to develop technical requirements list.
Management and Coordination skills. Ability to manage large amounts of work and work with others to accomplish the set objectives.
Significant health experience. Experience in working in the health sector.
Writing skills and research skills. Experience writing official documents and compiling large amounts of data and data and information, and clearly communicating complicated topics to a variety of audiences.
Communication and interpersonal skills. Strong communication and cross-cultural management skills.
Personal qualities.Energy, intelligence, diplomacy, attention to detail, organizational skills, sound practical judgment and the ability to work independently without supervision.
Commitment to the mission. Passion for the mission of VillageReach, including strong commitment to global health, and a belief in the role of private sector solutions to augment public health systems.

Education & Experience:

Bachelor’s Degree in Business, Information Technology or related field. MBA or equivalent level qualification is an added advantage.
A minimum of 5 years of experience in business analysis or a related field.
Project Management Certification is a distinct added advantage

Supervisory Responsibilities:
This position has no supervisory responsibilities.
Other Qualifications:

Comply with VillageReach’s COVID-19 vaccination policy.
Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.
Fundamental analytical and conceptual thinking skills.
Excellent written and verbal communication in English and Swahili;
Ability to establish and sustain professional relationships with Ministry of Health, key stakeholders and VillageReach staff in local and overseas offices and work closely with them to determine acceptable solutions;
Strong oral and presentation-level communication skills;
Ability to work collaboratively and collegially in a small team and geographically dispersed team;
A track record of following through on commitments;
Excellent planning, organizational, and time management skills;
Experience leading and developing top-performing teams;
A history of leading and supporting successful projects;
Citizenship or already established residence and working permit in Kenya. more