What you will do:


Overseeing the Dealer KYC Verification and Onboarding Processes: Managing the verification and onboarding processes for dealers, ensuring compliance with KYC regulations and company policies.
Ensuring Compliance of KYC Processes and Onboarding Process: Monitoring and ensuring compliance of KYC processes and onboarding procedures, revising processes as needed to improve... efficiency and effectiveness.
Cultivating Relationships with Dealers: Building and maintaining relationships with dealers, addressing payment issues promptly to ensure uninterrupted sales operations.
Facilitating Escalation of Operational Mishaps: Facilitating the escalation of operational issues raised by departments to dealers, tracking the resolution progress to ensure challenges are addressed effectively.
Communicating Product and Pricing Updates: Communicating updates on Watu products and pricing to internal and external stakeholders, ensuring all parties are informed of changes.
FO Account Verification and Creation: Managing the process of creating new accounts, ensuring accuracy and completeness of information.
Collaborating with the Legal Department: Collaborating with the Legal department to deliver signed partnership agreements from the company to dealers for compliance purposes.
Collaborating with the Data Analytics Team: Working with the Data Analytics team to develop seamless storage and retrieval of dealers' databases, ensuring data integrity and accessibility.
Collaborating with Back Office Cash Flows Team: Collaborating with the Back Office Cash Flows team to support reconciliations with dealerships, ensuring accurate financial transactions.


What we are looking for:


A bachelor’s degree or diploma in Business Development,  IT, Telecommunication or related field. 
1 year experience in Back Office experience with an understanding of simu processes.
Technical aptitude and familiarity with various mobile phone  models and phone issues
Proficiency with Microsoft Office (Word, Excel, PowerPoint).Good planning, organization, and analytical skills.
Effective communicator (verbal and written).
A keen eye for detail.
Ability to embrace change and adapt.
Dedicated team player and proactive solutions provider. more

What you will do:


Coordinate all recovery operations in the assigned territory as aligned with recovery targets
Leverage on available data on territory performance as per all performance metrics to identify risk areas
Advice on difficult repossession cases to support closure
Maintain the Repossession List at acceptable level by ensuring that the Recovery Managers assign the bikes to... the relevant Recovery Offices without delay.
Approve all the recovery costs incurred during recovery and transfer of assets which will include Petty Cash and EER
Attend to escalations to ensure Recovery Managers and Officers are fully supported in their recovery efforts
Create a professional working relationship with both internal and external stakeholders for the purpose of getting assistance when necessary, in the course of work
Monitor the recovery budget vs actual on a monthly basis for the relevant area
Coordinate documentation management for assigned region to ensure full compliance with all relevant documentations policies and guidelines
Monitor Territory compliance levels against all guidelines and policies to manage risks
Coordinate people management processes in assigned territory which will include performance management, training, coaching, safety, and employee relations, in consultation and with support from HR
Identify and recommend new ways of working to continuously improve efficiency, productivity and both our internal and external customer experience
Cascade communication on any changes in policies, schedules and product knowledge to the team


What we are looking for:


Bachelor's Degree in a Business-related field
At least5 years of relevant experience with 2 years at supervisor level
Must have a valid motorcycle license and must have at least 1 year riding experience more

What you will do:

The Secondary Marketplace Department at Watu operates using a dealership model. It is responsible for the storage, refurbishment, refinancing and sale of second hand assets.

Team Management and leadership


Work closely with HR team to identify and recruit the right talent to the team as per the HR defined company process
Manage daily performance of the team while... Providing feedback on areas of improvement and ensuring set KPIS and tasks are completed or achieved
Training and development of team members in terms of their skill and use of tools required for the job
Interact with other departments they call us including recovery Healthcare teams branch and regional teams
Manage team welfare ensuring the team is in the right mental physical state and have the right equipments and tools to perform their duties


Process and projects


Owner of process and routine compliance as per stated processes ensuring strict execution of defines routines and processes
Receive assets at the warehouse correctly with the right documentation
Check and monitor that assets are stored at the right zones and easily accessible
Check and monitor that assets are assessed correctly by the mechanics
Monitor that assets are released correctly to the right stakeholders in terms of sale,releases and transfer of assets
Check that assets are tagged with the right pricing or color codes and discounts applied when required
Maintain and monitor inventory accuracy in line with audits carried out and manage warehouse capacity ensuring enough stock balance vs capacity of the warehouse
Daily queue management to ensure adherence to set SLAs working closely with other departments
Check that required documents are collected ,stored and shared with the right stakeholders if required
Provide insights and recommendations on process improvements
Conceptualize and manage projects that improve efficiency and productivity of the team


Commercial


Drive and manage sales of the warehouse as per the set baselines
Innovate or improve ways to pushing sales of repossessed assets
Manage projections to ensure enough stocks available to achieve sales targets
B2B Sales management dealing with corporates,garages and bulk buyers


Administration


Plan and implement the budgeting of the petty cash required to run the warehouse
Manage and monitor health and safety standards are adhered to at the warehouse
Liaise with relevant departments to ensure all bills and invoices are paid and documented properly
Be the Custodian of all assets, office equipment and tools of trade managing losses and fraud
Manage Stakeholders through upwards and downward communication and feedback
Hold regular meetings with the direct and indirect reports to inform,motivate and sense check objectives and alignment


Issue resolution


Resolve any issues escalated from clients escalated are resolved or escalated as per the escalation matrix set


People & Leadership


Conduct mid- year performance appraisals, annual performance appraisals and monthly 1-1s as part of performance management cycle
Lead, coach, motivate, inspire and develop others to create an environment that fosters teamwork and cooperation
Identify the team's training needs and ensure team members obtain the appropriate training and support
Develop creative ways to keep employees motivated and encourage teams to work to achieve the set key performance indicators ( KPIs)
Identify and recommend new ways of working to continuously improve efficiency, productivity and both our internal and external customer experience
Cascade communication and any changes in policies, schedules and product knowledge to the team
Lead, attend and participate in team meetings
Address and resolve team conflicts and maintain a professional work environment that is values based


Administration and Day-to-Day Activities:


Oversee day-to-day administrative activities of the region by traveling to various locations assigned
Ensure accurate record-keeping, documentation, and reporting
Monitor key performance indicators (KPIs) and provide timely reports to senior management
Custodian of Occupational Health and Safety of the assigned location
Representative of the company in the assigned location
Advocacy and Stakeholder management : Working closely with the Secondary marketplace teams,leadership and other stakeholders eg the bodaboda community to advocate for and protect the interests of Watu Africa Kenyan business entity with both internal and external key stakeholders


What are we looking for:


Degree in Supply chain Management or a related field
Atleast four (4) years experience in a fast paced warehouse lead role managing hourly employees
Aggressive , Self motivated with high energy and ability to prioritize, meet deadlines and flexibility to adopt fast paced and dynamic working environments
Demonstrated strong leadership skills, driving performance, influencing culture and love for developing talents
Strong analytical and data management skills
Experience in risk management, fraud prevention, and reduction strategies
Excellent communication skills and ability to build rapport, work and blend with a team of individuals from diverse backgrounds
Excellent interpersonal skills with a team spirit to go an extra mile and assist other team members to achieve common goals
You possess flexibility and adaptability to thrive in a fast-paced, dynamic environment
Ethical, compliant professional with no criminal records
You are passionate about our mission to empower entrepreneur more

The role of a Recovery Officer (RO)Special Cases will be responsible for investigation of fraudulent cases and overall recovery of devices/assets in line with WATU Asset recovery policy. – The RO Special Cases also advises clients/ debtors on payment arrangements, handles enquiries and provides administrative assistance (reports) to the team after re-possession/ recovery of an asset (bike) has... been done.

Monitoring and controlling of assigned Asset Finance Portfolio using Company software.
Using GPS tracking technology, identifying location of the collateral and approaching the client at the field.
Liaise with the Asset Risk Manager/line Manager to identify fraudulent cases and follow them up.
Investigate and identify cases that are unrecoverable and present them to Asset Risk Manager/Branch Manager/Recovery Supervisor
Investigate and recover all missing/stolen/lost Assets/devices from the Branches
Liaise with different law enforcement agents to ensure that fraudsters are apprehended and made to pay penalties.
Develop a list of lessons learned from the field and share with all Branch Managers and management, and also suggest possible solutions to them.
Submit monthly recovery reports to the Asset Risk Manager Supervisor on your individual performance
Maintaining records and providing daily feedback on outcome of assignments and number of collections to the Head of Asset Recovery.
Providing training and sharing knowledge with new employees/Interns/Trainees employed by the Company.
Any other duty as may be assigned by the management.
Preferred Languages include: Luganda, Lusoga, Luo, Acholi, Lango.
Should be good at riding a bike with a riding permit Class A. more

What you will do:


Representing Watu Driving School Ltd and implementing the organization’s Customer Care plan within the assigned mandate
Ensuring all onboarded clients are fully registered - T&C signed & Pdl/ Endorsement booked on NTSA system and promptly updating the same on the client database
Manage inbound and outbound client calls on different aspects such as registration, class... schedule, test reminder, and interim collection as well as receiving and responding to client inquiries on the product/ service
Prudent petty cash control; maintain, administer, and process all Petty Cash transactions ensuring all monies are used appropriately and properly documented on the respective EER and Expense Register
Ensuring the efficient management of inventory and supplies at the branch by maintaining accurate records, managing stock levels, and coordinating with the relevant department/ personnel to ensure timely deliveries and replenishment
Coordinating and supporting all offsite operations including planning and executing regular mobile training schedules and instructor rotation
Pitching and upselling the product/ service to prospective clients, educating them on the benefits of obtaining or acquiring a license while striving to convert the leads generated into sales
Day-to-day office administration, ensuring all the needs at the branch are met including proper asset management
Understanding and striving to meet and exceed Shule Customer Care metrics while providing excellent customer service
Performing other administrative tasks and duties as assigned


What are we looking for:


Proficiency with Google Workplace (Docs, Sheets, Slides, and Drive)
Excellent written and verbal communication and presentation skills
Integrity, enthusiasm, and passion for continuous learning and improvement
Strong interpersonal skills and ability to work harmoniously in an organizations with diverse operations
An effective self-starter able to multitask and successfully operate in a fast pace, team environment
Flexible and adaptable to changing priorities with the ability to effectively deal with people at all levels inside and outside the organization more

Key Responsibilities:

Cultivate good relationship(s) with the assigned car dealership(s) in your territory and create a viable environment to facilitate and/or promote the uptake/sale of Watu Gari's car financing product to potential clients visiting the dealership
Build collaborative partnerships with the Field Sales & Marketing teams (from Watu Gari and the assigned dealerships) to... participate in field campaigns, share important market information and build a viable customer sales pipeline within your territory
Conduct customer education by presenting comprehensive car financing product information including our value proposition to all prospects/sales leads in line with the sales strategy and in response to clients' inquiries to attract and have a high conversion rate to meet the set sales targets
Assess clients' financial ability to determine and recommend the best product configuration(s) to increase sales and build a quality Watu Gari car loan portfolio
Document and report important key sales metrics on provided platforms. This includes sales leads, closed sales, targets vs levels of achievement, etc to facilitate performance measurement in line with the set Key Performance Metrics
Study, monitor, and analyze both Watu Gari and the assigned dealerships' consumer trends to identify customers behavior and make recommendations to the Dealership Relations Manager on possible business improvement plans
Address queries from actual and potential customers, give timely feedback, and determine the right escalation protocol for timely resolution of complex issues in line with Watu Gari's customer complaints management guideline to uphold the company's reputation and positively influence the customer's long-term relationship with our products
Process all loan requests for qualified customers in adherence to the established Watu Gari car loan processing guidelines while educating them on their obligation(s) during the loan repayment period to improve the loan repayment while reducing default incidences

Knowledge, Skills, and Experience Required:

Ability to communicate (verbal and written) and present effectively to create the desired business impact
Strong sales and marketing skills with a focus on closing sales
Good planning, organization, and analytical skills
Ability to quickly strike a rapport with strangers and build meaningful and lasting business relationships
A keen eye for detail
Previous experience and/or readiness to learn on the go and to keep up-to-date with the developments in the automobile financing industry
Proven track record of integrity while managing business transactions
Relevant educational background
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Knowledge of automotive lending will be an added advantage more

Role purpose:

Empower operating teams by driving efficiency, ensuring accountability and operational integrity.  You will create new processes and systems as well as improve existing ones. The ideal candidate is a well-rounded, data-driven businessperson who excels in data analysis, project management, stakeholder management, and communication.

Key Responsibilities:

Achieve deep... understanding of business needs and processes
Engage business leaders on current processes, gaps, and anticipated changes
Drive efficiency through process mapping and identification of opportunities
Create systems for operating teams to use, primarily in Google Cloud Platform
Provide initial training and support for operating teams until they are self-sufficient
Design and conduct experiments to quantitatively identify best practices

Qualifications (Required):

SQL
Spreadsheet management

Qualifications (Preferred):

University degree in a quantitative field

Computer Science, Actuarial Science, Engineering, Statistics, Econ, Math, MIS


Dashboarding
Python

Your journey to becoming a rockstar process analyst:

1st two weeks: Learning the business

You will complete side by sides with various departments, watching operating teams do their jobs and learning how various functions connect to each other


2nd two weeks: Learning the trade

You will work with other process analysts to support their ongoing system development and optimization. You may also have an internship with our analytics team to sharpen your data skills and acquaint you to GCP


Months 2-3: Taking Ownership & Adding Value

Supported by your manager and team, you will own a project from end-to-end more

Job Purpose



Contribute to enhanced stakeholder engagements and experiences through management of social platforms in line with company guidelines and best practices.



Key Responsibilities

Understand and leverage on the overall concept of the company, including the brand, customer, product goals, and all other aspects of service to execute role.
Supports the company’s social media... accounts and posts management.
Brainstorms campaign ideas with the team.
Monitor various social media platforms such as Facebook, Instagram, and Twitter.
Engage with clients and provides sales support.
Provide suggestions to management for improving customer experience on social platforms and internal processes.
Learn and becomes proficient on internal software systems.
Assists in compiling weekly social media engagement performance reports.

Knowledge, Skills, and Experience required:

Minimum six (6) months experience in social media management
Solid understanding of the social media platforms and how to effectively use them.
Able to maintain consistency and continuation of thematic content responses.
Has a solid sense of timing and controls the flow of outbound responses more

Job Purpose

Support the development and maintenance of new and existing IT systems, applications, and related software, ensuring structure in design for a seamless user experience.  Steer development projects in line with departmental and company standards and guidelines.

Core function of the role include:
System development

Describing requirements for less complex development... tasks
Testing of more complex functionalities and scenarios
Training company’s staff on systems usage, including preparing user manuals, presentations etc.
Preparing data for launching new modules & features
Communication with system users regarding system updates
Analyze and recommend on new features usage by users, roles’ management.

Other functions

Troubleshoot and provide support to system users
Administer price, dealership and promotions data and process bulk operations
Administration of existing system users’ account
Onboarding support to new hires
Conduct data integrity checks and solve complex data integrity issues.
Communication with system users, developers, and system admins to resolve urgent cases
Maintaining documentation
Prepare and provide data for internal and external audit exercises
Represent the department in relevant internal and external forums

Minimum Requirements
Education and experience

A bachelor's degree/ Diploma in IT or a related field
At least two (2) years’ experience working with SQL/MySQL
Minimum one (1) year experience in Software development and/or testing, customer care and/or leadership

Technical expertise required:

SQL/MYSQL
In-depth excel/google sheet knowledge
Power Query (Preferred)
Desired Behavioral and leadership skills:

Behavioral skills:

Ability to work independently and proactively
Self-starter, target oriented
Attention to details
Constructive and logical thinking
Team player and good communicator

People & Leadership Skills

Must adhere to the company code of conduct
Embraces, leads and embeds change
Must actively demonstrate the values of company
Must attend and participate in team meetings
Clear Communication and active listening skills
Strong Ethics and Standards more

Job Purpose:
Responsible for effective business operations by supporting and optimizing existing processes including scoping, designing, implementing new processes as per business needs. Also, support with general day-to-day requests, evaluation of current processes and coming up with solutions and operations.
Key Responsibilities:

Engage business leaders on current processes, gaps, and... anticipated changes.
Promote stakeholders’ visibility of operational progress through dashboard creation.
Drive interdepartmental efficiency through process mapping and identification of inefficiencies in the workflows.
Support in re-designing the processes through coordinating of information and documentation of new processes and process flows.
Assess and report on process cost implication to the business providing insights for process trainings and/or new process creation.
Keep abreast of business trends in anticipation for new process creation and continuously analyze detailed datasets to prioritize and address risks/opportunities.
Audit user access rights to various internal tools and oversee proper approvals and controls.
Benchmark existing business processes in line with industry regulations and leverage comparative data to recommend improvements or provide insight into development of respective company policies.
Leverage technological advancements to create various support tools in line companies needs

Knowledge, Skills and Experience Required:
Education & Experience:

A bachelor's degree in a relevant field
Minimum 3 years’ experience 
Experience in business process management with an emphasis on process analysis, development, improvement and/or driving change
Sound understanding of project management
Good understanding of the principles of Total Quality Management

Technical:

Practical experience with dashboards
Proficiency with SQL
Google Sheets knowledge
Understanding of data preparation and data acquisition
R, Python (preferred)
Google Data Studio and Big Query (preferred)

Non-technical:

Highly collaborative individual
Attention to details
Self-starter, target oriented
Team player and good communicator

What We Offer:

Be a part of an international, dynamic, and driven team that has set their aspirations high and works hard to achieve those.
Opportunities to learn and grow together with us.
Competitive compensation package.
Health benefits. more