Duties and Responsibilities
Assist in ensuring overall upkeep of food and beverage outlets

Frequently check the Club’s facilities and areas that require services from the department
Inspection of assigned food outlets during working hours.
Ensure cleanliness is maintained throughout the restaurants, bars, and other service areas.
Inspect, plan, and ensure that all materials and equipment... are ready for service in the department.
Ensure any repairs or rectification of deficiencies is carried out before service.

People management

Coordinate service staff during shifts.
Inspect staff grooming; rectify any deficiencies.
In liaison with the Events Coordinator, prepare weekly work schedules in accordance with staffing guide-
lines and work forecasts. Adjust schedules throughout the week to meet the business demands.
Train staff and ensure they operate within the Club standards.
Always offer guidance to the staff on various matters.
Assist the F&B Manager in conducting performance evaluation within the department.
Drive a great customer experience agenda amongst the teams.
Address staff absenteeism and disciplinary matters.

Maintenance of high service standards

Consistently get feedback from members and guests on services rendered, review and recommend improvements.
Ensure that there is adequate staff to run shifts daily.
Ensure service turn around time on all orders and service.
Ensure all orders made are to the specification of the member and their guests.
Address any challenges faced by staff during service.
Hold regular discussions with staff on their performance.
Enforce the set Standard Operating Procedures (SOPs) in everyday operation of the Department.
Support implementation of and compliance with the set health and safety guidelines/HACCP/ISO at the department level.
Ensure that there is adequate staff to run shifts daily.

Academic qualifications and experience

A Degree in Food Service & Hospitality Management or a related course.
A Diploma in Food and Beverage management.
Proficiency in use of computers, communication in email and telephone.
3-4 years of progressive experience in a busy F&B Operation.
Experience using POS system.

Personal attributes

Must possess great customer service skills.
Great leadership skills, an effective people manager.
Assertive, ability to handle matters diplomatically but tactically.
Excellent communication skills orally and in writing.
Good interpersonal skills.
A team player with an ability to work with different levels of staff. more

Duties and Responsibilities
Coffee Bar Service Delivery

Ensure beverages are prepared by the recipe and there is standardization in quality and quantity.
Ensure that orders are dispensed as per guest requests and as per system orders.
Ensure all members/guests concerns and complaints are handled promptly and resolved in a timely fashion.
Monitor cleanliness and hygiene of all coffee... stations.
Oversee accurate cash-up procedures and ensure necessary paperwork is completed at the end of every shift.

Coffee Bar Stock Management

Participate in physical counting of the Coffee Station stock/inventory as required in policy.
Prepare requisition of Coffee bar items from the store and monitor expiry date on all products daily.
Check for overstock and under stock of items in the coffee bar to ensure a balance.
Ensure damaged, chipped glasses and other coffee station wares are replaced and documented.
Ensure adherence to stock control procedures.
Give recommendations when purchasing supplies to ensure quality is achieved.

Revenue generation/Cost containment

Follow the cost control measures at all Coffee Stations.
Ensure to maximize and sales and revenue and meet the set targets.
Ensure the coffee bar display to maximize functionality and attractiveness.
Follow the controls in place to ensure no pilferage, loss, breakages, and wastage.

Machine and equipment Maintenance

Ensure all machines and equipment have the correct operating temperature.
Ensure to use the Coffee Station equipment for the right purpose, correctly and in optimal condition at all times.
Promptly report any malfunction of any coffee station machines.
Ensure there is minimal breakage of equipment, glassware, and cutlery and crockery within the section.
Promote and practice compliance with fire, health, safety and hygiene standards and regulations at all times.
Ensure to follow ISO, HACCP, and other Safety requirements.

Required qualifications and Experience.

Diploma in Food and Beverage.
Barista Skills Training.
Knowledge about Coffee and various beverage products.
A minimum of 2 -3 years’ experience in a busy F & B establishment as a Barista.

Personal attributes & Functional Skills

Ability to work in agile, fast-moving environment and ability to keep up with pace of change and prioritize according to business needs.
Strong communication and people management skills.
Effective management of time and priorities.
Ability to hold multiple perspectives and show mental agility in approaching problems.
Creativity in mixing drinks and product knowledge more

Job Summary

The candidate will be responsible for handling the Club's front office operations, receiving guests, handling enquiries, managing the switchboard, and handling payments in a timely manner, per the established procedures

Duties and Responsibilities

Greet and welcome members/ guests in a professional and friendly manner
Provide basic and accurate information to members and... guests including basic account information and upcoming club events
Handle member booking requests accurately and in a timely manner
Direct members and guests to the appropriate person or office
Ensure the reception area is always tidy and presentable
Respond to or acknowledge all emails sent to the assigned mailboxes in a timely and professional manner
Answer, and screen incoming phone calls in a timely, friendly and professional manner, transferring calls to the right persons/department when required
Acknowledge and log all complaints received from Members or guests and follow up with the relevant persons or department
Receive, sort and distribute all mail and deliveries
Assist members with bill payments

Required qualifications and Experience

Relevant degree in Front Office operations or Guest Relations
Minimum 2 years of guest service experience in a reputable organization
Certification in Customer Service/Relationship Management
Experience working in a busy, professional business center
Proficiency in Computer application
Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations
Basic reporting skills will be an added advantage
Personal attributes & Functional Skills
Good command of English both written and oral Portray good interpersonal and organizational skills
Must be presentable and well groomed more

Duties and Responsibilities

Greet and welcome members/ guests in a professional and friendly manner.
Provide basic and accurate information to members and guests including basic account information and upcoming Club events.
Handle member booking requests accurately and in a timely manner.
Direct members and guests to the appropriate person or office.
Ensure the reception area is always tidy... and presentable.
Respond to or acknowledge all emails sent to the assigned mailboxes in a timely and professional manner.
Answer and screen incoming phone calls in a timely, friendly and professional manner, transferring calls to the right persons/department when required.
Acknowledge and log all complaints received from Members or guests and follow up with the relevant persons or department.
Receive, sort and distribute all mail and deliveries.
Assist members with bill payments.

Required qualifications and Experience.

At least Diploma in Front Office operations or Guest Relations.
Minimum of 2 years of guest service experience in a reputable organization.
Certification in Customer Service/Relationship Management.
Experience working in a busy, professional business center.
Proficiency in Computer application.
Well versed and experienced in (Fidelio OPERA Reservation System (ORS) or Jonas software) and front office operations.
Basic reporting skills will be an added advantage.

Personal attributes & Functional Skills

Good command of English & Kiswahili, both written and oral.
Portray good interpersonal and organizational skills.
Must be presentable and well groomed. more

Duties and Responsibilities

Promptly welcome and receive guests.
Ensure members and guests are escorted to their tables and issued with a menu.
Ensure efficient turn-around of orders.
Ensure all customers are catered for equally.
Ensure all users are billed according to their orders.
Frequently clear utensils from tables and service areas.
Prepare and dress tables as per the required Club... standards.
Ensure that utensils placed on tables are clean and in good condition.
Assist in setting up of the buffet tables.
Report any breakages of equipment.

Required Qualifications and Experience

Diploma in Hotel and Catering management.
Certification in food and beverage course.
A minimum of 1-2 years’ experience in a busy establishment.

Personal attributes & Functional Skills

Strong customer service and team working skills.
The flexibility to work shifts, nights, weekends, and holidays.
Physical stamina to stand long hours on your feet.
Good communication, organizational and interpersonal skills.
Customer service skills experience.
Excellent planning, and time management.
Ability to build and maintain relationships with both staff, guests, and members.
A great sense of urgency in execution of tasks. more

Job purpose

The successful candidate will be responsible for offering massage, beauty, facials and nail treatments and therapies to members as highlighted in the Nail Bar and Spa brochure in collaboration with other professionals and colleagues.
Promote and up-sell massage and body therapies, beauty treatments, facials and nail technology and applications at the Nail Bar and Spa.
To inspire... and encourage members to take up more treatments and sessions.
Ensure continued business and repeat bookings, promote offers and product sales from the display shelves as well as offer member education on various services offered at the spa.

Duties and Responsibilities

Provide professional massage, body, and beauty treatments.
Provide facial treatments and nails technique services.
Promote Nail Bar and Spa services and product sales.
Maintain therapy rooms, spaces, and shelves with supplies of products, equipment, and clean linen.
Comply with all procedural guidelines pertinent to massage therapy, body and beauty treatments, facials, and nails service provision.
Elicit feedback from members using the services of the Nail bar and spa.
Maintain confidentiality and sensitivity during all client interactions.
Perform any other duty that may be allocated from time to time.

Academic qualifications and experience

Diploma or certificate in Massage, Beauty, Nail and Hair treatment and therapy with 2 years 5-star experience.
Experience in Spa environment.
Expansive knowledge of beauty products and trends.

Personal attributes

Passionate about massage, beauty, facials, nails, hair services.
Excellent planning, organization skills and time management.
Ability to work well in a team.
Good communication skills
Physically fit
Negotiation skills
Likeable personality. more

Job purpose
The main purpose of this job is to be responsible for transporting staff and/or handling deliveries in a timely manner and handling transportation for any Club events.
Duties and Responsibilities:

Ensure that the vehicle is maintained as per policy.
Transport staff and/or packages to and from destinations.
Organize vehicle repairs and servicing both internally and externally as... required.
Plan cost-effective routes per week to ensure efficiency and cost management.
Maintain mileage records and keep repair records up to date.
Ensure the safety of the guest or staff on board while driving by observing all safety precautions.
Comply with all the traffic/road rules and regulations while also following policies in place.

Required Skills and Qualifications

At least a KCSE Certificate.
Defensive Driving Certificate
Valid Driver’s License
Good experience and know-how of the local routes.
Must have basic motor vehicle mechanical diagnostic skills.
Must be a good planner and communicator.
First aid administration.
Excellent interpersonal skills.
Ability to multitask.
Records management skills.
High level of ethics and integrity.
Minimum of 3 years’ experience as a BCE driver in a busy establishment. more

Job purpose
The purpose of this position is to protect human life, the property, and assets of the Club through various security apparatus/surveillance equipment and instruments, control, secure, investigate and report various security matters.
Duties and Responsibilities:

Operate and monitor all systems within the security control room in an efficient manner ensuring that all work is... undertaken in compliance with security operating procedures.
Liaise with the service providers and internal departments to ensure appropriate use of the security systems in place.
Maintain/preserve all evidential records and witness statements to the standards acceptable in the rules of evidence.
Record all events and actions taken in a clear, sequential, legible, and accurate manner in the occurrence book.
Provide an efficient and courteous radio and telephone service while efficiently handling enquiries.
Report equipment failure to the security shift in charge to maximize operations of the system.
Work closely with the duty manager on security surveillance.
Maintain a secure system for providing data in accordance with the laid down procedures.
Timely provision of information required and monitor the CCTV system for any investigation, continuity, and admissibility of evidential material.
Support the Chief Security Officer by providing/monitoring of the security systems maintenance as per the SLAs.
Be aware and alert on matters health and safety in the Club.
Conduct regular checks on all Security personnel through CCTV Cameras to ensure they are alert and carrying out their duties efficiently and effectively.
Control access to the control room from unauthorized persons.
Assist in conducting investigations and prepare accompanying investigation reports for various cases.
Surveillance of activities in the Club to ensure no infringement of Club security policies and procedures.
Maintain peace and order within the premises while dealing with offenders, trespassers, or difficult persons.
Constantly update the Chief Security Officer on all matters of security interest to the Club and the department.
Conduct regular and periodical checks through all security surveillance systems.
Attend meetings and in-service training as planned.

Required Skills and Qualifications

Bachelor’s degree/diploma security management and legal studies/criminology.
A minimum 2 years’ experience in a similar role preferably in the hospitality industry.
Kenya Police/Military/NYS training.
Surveillance, safety, first aid and firefighting skills.
Customer Centric with high level of professionalism.
Excellent investigative and report writing skills.
Strong written and verbal communication skills.
Alertness, agile and physically fit.
Impeccable integrity levels, keen eye for details, problem-solving skills, and ability to multitask. more

Job purpose
To oversee operations of the section of the kitchen, supervise and direct a team of cooks, coordinate food preparation activities and ensure that they execute their tasks professionally following the laid down SOPs, prepare meals within the guidelines provided, follow the recipes, ensuring consistency, standardization and maintaining the approved food cost guidelines and food... presentation.
Duties and Responsibilities:

Responsible for production of quality food.
Conduct and guide meal preparation activities.
Work closely with other kitchen staff to ensure food production is within the set time.
Prepare staff work schedule to ensure there is sufficient manpower throughout the shifts.
Supervise weekly general cleaning to ensure cleanliness and hygiene is to the set standards.
Train existing and new staff.
Ensure consistency of food quality, quantity, portioning, and presentation.
Assist the Sous Chef in menu planning.
Assist in preparation of mise en place
Lead the team in compliance in HACCP and ISO requirements.
Report any malfunctioning equipment to the maintenance department and ensure repairs are done on time.
Lead in stock taking of food items and kitchen equipment.
Place requisitions for consumable supplies for the kitchen section.
Assist in the inventory control in the kitchen.
Take part in outside catering events and functions as may be required.
Ensure proper labelling of food products in the kitchen.
Inspection of raw materials using requisition book with batch numbers, expiry dates, using the set criteria.
Inspect food storage areas for condition of foods, expiry, and production dates.
Practise segregation of food to avoid cross contamination.

Required Skills and Qualifications

Diploma or Degree in Food production/Culinary Arts.
4 years experience as a chef in a busy kitchen of a reputable establishment.
Demonstrated experience in hot and cold kitchen.
Training in food hygiene and safety (HACCP)/ISO
Strong team player with excellent people skills.
Demonstrated creativity and passionate in culinary arts. more

Duties and Responsibilities:

Develop and maintain strong relationships with members to encourage participation in Club events and maintain an elevated level of member satisfaction.
Monitor member trends, queries, and issues to facilitate an understanding of their needs for the purposes of directing relationship management and marketing.
Maintain an issues database to track member feedback at... all levels including complaints, complements, suggestions etc. and resolve member issues from all touch points at the Club.
Effectively address member and operational queries on a day-to-day basis.
Manage all steps of member onboarding and off boarding process.
Design and implement initiatives to acculturate new members, and others to keep current members engaged.
Effectively communicate with stakeholders to increase knowledge of membership goals, membership satisfaction, member retention, and member related activities.
Train staff to provide the highest standards of service.
Work closely with the credit control department to ensure billing and payment matters are addressed professionally and as guided by the Club by-laws and policies.
Develop and execute a comprehensive communications strategy that enhances the awareness of the Club’s brand both to the public and to the Club’s member community.
Develop and publish marketing materials, posters, memos on news and announcements and internal publications.
Develop and implement a Marketing Strategy for the Club.
Manage production of member-related communication materials to keep members abreast of ongoing/upcoming Club activities.
Oversee all Club-level member communications and partner with marketing and creative service providers for development of all necessary materials.
Maintain marketing initiatives that will ensure effective revenue generation of the Club.
Ensure the front of Club operations run smoothly and any challenges are addressed.
Oversee member bookings and ensure handover is made to the events department.
Ensure optimal utilization of the Club system for value addition from the data therein.
Ensure standard operating procedures (SOPs) and policies are in place and adhered to.
Prepare membership reports such as monthly member movement reports, sales analysis reports.
Responsible for member data both electronic and physical forms.

Required Qualifications and Experience

Degree in Marketing, Public relations, or Communications
Diploma in Customer Service
Minimum of 7 years’ experience in the hospitality or service industry.
Experience in use of ERPs/CRMs
Knowledge of relationship management metrics and service charter.
Experience in relationship management, marketing, media relations and event planning

Personal Attributes & Functional Skills

A high level of confidentiality, ethics, and integrity.
Excellent people and relationship management skills.
Strong analytical, customer service, communication, and interpersonal skills.
Open minded, positive attitude with an ability to remain calm in difficult situations.
Ability to tactfully address matters assertive, firm yet hospitable.
Ability to hold multiple perspectives and show mental agility in approaching problems.
Effective management of time and priorities.
Ability to multi-task and produce high-quality work.
Excellent planning, organization skills and time management.
Ability to work across a range of projects with multiple stakeholders.
Initiative-taking with a sense of ownership, resourceful and pro-active.
Ability to monitor and interpret trends. more