Overall Responsibility

Reporting to the CEO, the Head of Human Resources will offer strategic leadership and oversee the management of Human Resources aligned with Sacco’s strategic objectives. This role includes ensuring effective resourcing, efficient HR records management systems, fostering a conducive working environment and culture, overseeing performance management, learning and... development, maintaining health and safety standards, and other related responsibilities.

Duties and Responsibilities

Develop and implement Human Resources policies, strategies, and initiatives aligned with the overarching Sacco strategy.
Manage the organizational structure by updating job requirements and descriptions for all positions.
Develop and coordinate training and development programs,
Coordinate the recruitment, Selection, onboarding, placement and deployment process
Manage employee welfare, wellness, health and safety;
Foster a positive working environment through a high-performance culture that emphasizes empowerment, quality, productivity, and standard.
Strengthen employer-employee relationships by measuring job satisfaction, fostering employee engagement, resolving workplace conflicts, and facilitating collective bargaining.
Provide guidance on compensation structures, assess competitive pay practices, and manage payroll administration.
Oversee employees’ benefit schemes, reward systems, medical insurance, and pensions.
Ensure Sacco compliance with HR policies, procedures, and labor laws and regulations
Provide advisory and support services to line managers for implementing Sacco’s HR policies.
Handle disciplinary issues, conflict resolution, grievance management, and other personnel-related matters.
Manage employee performance through the appraisal process
Management of employee disputes, grievances and disciplinary processes.
Prepare and submit operational and statutory reports adhering to set standards for the Board, Management, and regulators as necessary.
Oversee an effective employee separation process, including benefits computation and conducting exit interviews.

Qualifications, Knowledge, and Experience

Bachelor’s degree in Social Sciences or related field. An MBA will be an added advantage.
Certified Human Resource Professional (CHRP-K) with a valid practicing license from IHRM
Seven years of relevant experience, with at least five years at a management level.
Experience in strategic management involving planning, goal setting, implementation, monitoring, evaluation, and reporting.
Excellent leadership, innovation, communication, team building, negotiation, and decision-making skills.
Comprehensive understanding of relevant labour laws and the demonstrated ability to effectively manage change
Familiarity with Human Resource Information Management Systems (HRIMS)

Closing on: Jan 24, 2024 more

Reporting to the CEO, this role is responsible for shaping Sacco’s public image, driving branding initiatives, conducting strategic research, and ensuring effective communication both internally and externally, with the overall goal of growing Sacco’s market share. The position will lead the Digital Communications Officer, Business Development Manager, the Call Centre Manager, and oversee the... activities of Senior Business Development Officers

Key Roles and Responsibilities

Strategic Planning: Develop and implement comprehensive business development strategies aligned with SACCO’s goals.
Identify new business opportunities and establish strategic partnerships.
Relationship Management: Build and maintain strong relationships with key clients, partners, and stakeholders.
Communication: Collaborate with internal teams for effective communication and coordination. Externally, manage media relations, press releases, and public statements
Market Research: Conduct market research to identify trends, assess the competitive landscape, and pinpoint growth areas. Tailor business development strategies according to customer needs and preferences.
Deal Negotiation: Spearhead deal negotiations, ensuring alignment with organizational objectives and securing favourable terms
Brand Management: Cultivate and uphold a robust, consistent brand identity while ensuring brand messaging aligns with SACCO’s values and goals
Marketing Strategy: Develop and execute comprehensive marketing strategies across various channels.
Campaign Management: Plan and oversee marketing campaigns, monitoring their performance and impact.
Digital Marketing: Oversee digital marketing efforts, including social media, content marketing, and online advertising.
Crisis Management: Develop strategies for crisis handling and mitigation.
Stakeholder Relations: Cultivate relationships with investors, customers, and the community.

Key Performance Indicators

Revenue Growth: Increase in revenue from Sacco marketing operations.
Deal Closure Rate: The success rate of closed deals.
Partnership Success: Impact of key partnerships.
Market Share Expansion: Growth in targeted segments.
Brand Awareness: Visibility and recognition in the target market.
Lead Generation: Number of qualified leads from marketing efforts.
Conversion Rates: Lead to customer conversion percentage.
ROI of Marketing Campaigns: Return on marketing investments.
Media Coverage: Quality of media coverage.
Employee Engagement: Level of employee satisfaction and communication understanding.

Qualifications, Knowledge, and Experience

Bachelor’s degree in Marketing, Communications, Business Administration, or related field. A Master’s degree is advantageous.
Minimum of 7 years of experience in marketing and communications, with substantial leadership experience in a financial institution.
Proven track record in strategic planning, brand management, and team leadership.
Expertise in digital marketing, market research, and public relations.
Strong negotiation, relationship management, and crisis management skills.
Excellent internal and external communication abilities.
Membership in the Marketing Society of Kenya is a plus.
Strategic thinker with a practical approach to problem-solving.
Ability to manage and work effectively with diverse teams.
Agile and responsive to market demands.
Strong leadership and decision-making capabilities.

Closing on: Jan 24, 2024 more

The primary responsibility of the Digital Communications Officer entails overseeing SACCO’s digital presence. This includes managing social media, email campaigns, and other digital platforms to ensure effective communication with both members and the wider public. The focus is on maintaining a positive online image, engaging members, and promoting SACCO’s offerings to foster improved member... retention and drive growth.

Key Responsibilities

Social Media Management: Manage social media profiles (e.g., Facebook, Twitter, Instagram, LinkedIn, TikTok, YouTube) to promote Sacco and engage with members. Develop and schedule regular, relevant content, including posts, stories, and updates. Respond promptly and professionally to member inquiries, comments, and messages on social media. Monitor social media trends and adjust content strategy accordingly.
Website Management: Maintain and regularly update Sacco’s website with accurate and current information. Ensure the website’s user-friendliness, mobile responsiveness, and accessibility. Collaborate with web developers or designers for continuous improvements. Create high-quality content such as articles, blog posts, newsletters, and multimedia materials aligned with Sacco’s brand and messaging strategy. Implement SEO strategies to enhance content visibility.
Digital Advertising: Develop and implement digital advertising campaigns (e.g., Google Ads, social media ads) aimed at reaching a broader audience and attracting new members.
Data Analytics: Utilize analytics tools (e.g., Google Analytics) to monitor website traffic, user behaviour, and campaign effectiveness. Prepare regular reports on digital communication KPIs and provide insights to inform decision-making.
Online Community Engagement: Cultivate a sense of community among Sacco members via online forums, groups, or discussion platforms. Facilitate discussions and promptly address member inquiries or concerns
Crisis Management: Monitor online conversations and promptly and professionally address any negative feedback or crises.

Key Performance Indicators

Website Traffic Growth: Increase in the number of unique visitors and pageviews on Sacco’s website.
Social Media Engagement Rate: Growth in engagement metrics such as likes, comments, shares, and follower count across social media platforms.
Conversion Rate Enhancement: Improvement in the rate of converting digital audiences (website visitors and social media followers) into active Sacco members or customers.
Online Community Expansion: Increase in the size and engagement levels of online communities or discussion groups related to the Sacco.
Content Engagement Metrics: Performance of digital content, measured by page views, average time spent on pages, share rates, and user interaction.
Digital Advertising ROI: Return on investment for digital advertising campaigns, including cost per acquisition and overall campaign effectiveness.
Email Campaign Effectiveness: Engagement rates for email campaigns, including open rates, click-through rates, and conversion rates.
SEO Performance: Improvement in search engine rankings and organic traffic growth due to SEO efforts.
Member Feedback and Satisfaction: Member feedback on digital platforms, gauging satisfaction with digital communications and interactions.
Crisis Response: Effectiveness in managing and resolving digital crises or negative feedback, measured by response time and resolution satisfaction.
Innovative Content Creation: Success in developing and implementing innovative and engaging content strategies.
Brand Consistency: Adherence to brand guidelines and consistency in messaging across all digital platforms.

Qualifications, Knowledge, and Experience

Diploma in Communications, Marketing, or a related field.
Three years of experience in a similar role, preferably within a financial institution.
Proven expertise in digital communications, marketing, and social media management, including devising digital engagement strategies.
Proficiency in content creation tools and platforms.
Demonstrated capability in managing various social media accounts (LinkedIn, Twitter, Facebook, Instagram, WhatsApp), including analytics reporting for communication insights.
Strong understanding of digital metrics, including Google Analytics with the ability to translate data into actionable insights.
Proficient in managing website content management systems.
Knowledge and experience in utilizing digital communication technologies.
Exceptional written and verbal communication skills tailored to diverse audiences.
Outstanding interpersonal skills with a collaborative, problem-solving approach.
Self-motivated with adaptability and enthusiasm in approaching tasks.
Dedication to enhancing internal and external communications and fostering a collaborative work environment.

Closing on: Jan 24, 2024 more

Overall Responsibility

Reporting to the Head of Operation and Member Service, the Branch Manager will be responsible for overseeing the branch in its operations, strategies, business growth and development, and management of employees and customers.

Duties and Responsibilities

Implementing Sacco’s policies at the branch level
Grow the branch in terms of Assets, savings, Deposits,... Membership and Income to ensure profitability.
Manage the branch loan book and Portfolio at Risk according to the Sacco credit policy.
Ensuring that internal controls and processes are strictly followed.
Managing the performance of the branch against plans, business results against targets and taking the necessary action on variances
Preparing all management reports as required.
Ensuring that the branch observes liquidity and cash ratios and that an adequate level of cash is maintained
Enhance customer relations through efficient and effective customer service delivery to uphold the organization’s corporate image.
Monitor customer feedback, propose initiatives for retaining existing members, attracting new ones, and maintaining positive stakeholder relationships.
Effectively manage staff in areas of supervision, performance, training, coaching, health and safety, development, discipline, and policy dissemination, ensuring compliance with Sacco policies and employment laws, to optimize employee performance
Developing management plans which include leave rooster, training schedule, marketing plans member education for the branch
Security surveillance for employees, cash and the entire branch assets
Develop and implement a branch marketing plan for Sacco products and services
Manage all assets of the branch and ensure proper resource allocation to meet branch business requirements
Adherence to the budgetary provisions as per the set standards
Attain all audit and compliance requirements while developing risk mitigation strategies under established Sacco policies, service quality standards, and the code of conduct
Build and maintain effective communication skills with branch staff.

Qualifications, Knowledge, and Experience

Bachelor’s degree in a business-related course.
Membership in a professional body is desirable.
Minimum of five years of experience in a financial institution, with at least three years in a supervisory or management role.
Strong knowledge of Banking and Sacco laws and regulations.
Integrity, effective communication skills, and a team-oriented approach.
Strategic thinking with strong commercial judgment to identify economic opportunities in a changing environment.
Sound judgment and decision-making ability in lending across all sectors.
Familiarity with current trends in consumer banking and a strong commercial focus.
Customer-centric approach, balancing external and internal customer orientation effectively.
Excellent leadership, interpersonal, and team management skills.

Closing on: Jan 28, 2024 more

The Senior Business Development Officer is tasked with driving growth for Sacco, identifying new opportunities, and ensuring the conversion of these opportunities into tangible business results. The Officer will play a crucial role in the growth and sustainability of Sacco by identifying and implementing strategies to increase revenue, expand the member base, and improve overall financial... health.

Roles and Responsibilities:

Local Market Analysis and Engagement:

Analyze local market trends, member needs, and the competitive landscape specific to assigned branches.
Engage with local communities and businesses to promote Sacco services and identify potential partnerships.
Collaborate with Branch Managers to identify and participate in local community events for strategic marketing purposes.


Implementation of Marketing Strategies:

Implement marketing strategies devised by the Head of Marketing & Communications at the branch level.
Tailor marketing campaigns to align with the demographics and preferences of the local market.


Member Acquisition and Retention

Develop and implement targeted strategies for member acquisition and retention in collaboration with branch managers.
Organize outreach programs, events, and promotional activities aimed at attracting new members and retaining existing ones.
Ensure effective relationship management for newly onboarded Sacco members.


Product and Service Promotion

Promote both existing and new financial products and services to current members and potential ones.
Collect feedback on product offerings, suggesting improvements based on member responses and market demands.


Performance Monitoring and Reporting

Monitor and report on the performance of marketing and business development activities at the branch level.
Regularly update the Head of Marketing & Communications on progress, challenges, and market opportunities.


Collaborate closely with branch managers and teams to align business development activities with branch goals.
Compliance and Best Practices: Stay updated on best practices in marketing and business development within the financial sector.

Key Performance Indicators 

Revenue Increment: Increase in revenue per responsible branch or branches.
Membership Growth Rate: Percentage increase in new members at each assigned branch.
Member Retention Rate: Proportion of members retained over a specified period at each branch.
Marketing Campaign Conversion Rate: Number of members acquired or products sold per marketing campaign.
Local Market Share Increase: Growth in Sacco’s market share within the BDO’s area of responsibility.
Product Uptake Rate: Rate of adoption for new financial products and services introduced in the branches.
Member Satisfaction Index: Member satisfaction levels based on feedback, surveys, or other metrics.
Operational Efficiency Improvement: Enhancements in branch operational efficiency linked to BDO initiatives.
Strategic Partnership Development: Number and quality of new strategic partnerships formed in the BDO’s area.
Budget Adherence: The degree to which business development activities stay within allocated budgets.

Qualifications, Knowledge, and Experience

Diploma in Business Administration or a related field.
Minimum of 3 years of experience in business development.
Ability to lead and collaborate effectively within a team.
Proficiency in market intelligence and business development skills.
Proven track record in developing new business opportunities and enhancing the profitability and competitive performance of the business.
Excellent interpersonal skills and ability to build lasting relationships with clients.
Strong organizational skills and a dedicated work ethic.
Capacity to manage pressure and meet deadlines.
Sound understanding of internal SACCO policies, systems, and procedures.
Creative and innovative thinking.
Outstanding communication, influencing, and presentation skills.
Computer literacy, with proficiency in Microsoft Office

Closing on: Jan 31, 2024 more

Primary Responsibility

Responsible for preparing payment documents, conducting bank reconciliations, and overseeing the completion of all tasks, including posting, processing, and validating receipts, credit claims, refunds, interest charges, or similar records.

Key Responsibilities  

Preparation of ad hoc and monthly reports for the accounts section.
Receive authorized payment documents... and prepare payments following approved budget guidelines, memos, and invoices.
Posting of all relevant data to the General Ledgers and producing relevant reports.
Account for all the cash and cheques received and ensure proper custody, including prompt banking and check monthly bank reconciliations
Prepare cash flow projections and payment plans monthly. Monitor the movements of bank accounts daily and report on the position. Prepare monthly Bank Reconciliations
Ensure statutory payments are made by the due dates and generate all payments within the Sacco to ensure proper compliance
Participate in the preparation of final accounts with the Head of Finance;
Generate monthly trial balance and preparation of monthly financial reports including receivables and payables accounts and budget reports;
Ensure correct and timely transaction approvals in the system hence continuously updating ledger accounts
Liaise with other Departments and Branches of the organization to facilitate proper budgetary control
Ensure a timely and accurate supply of information on financial matters for management decision-making

Requirements

A Bachelor’s degree in Commerce/Accounting or its equivalent.
(CPAK) or its Equivalent
Team player, analytical, communication and decision-making skills
At least three (3) years of working experience in a similar position more

Primary Responsibility

Responsible for safeguarding the company’s, customers and stakeholders’ interests by identifying threats to the achievement of business objectives and proposing mitigating solutions.

Key Responsibilities

Appraise progressively the soundness, adequacy and application of the internal control systems
Assist in the preparation of the AuditCommittee and or supervisory... committee report
Carry out investigations in the Sacco as instructed
Conduct internal audit & review, and report on the extent to which the internal policies & procedures; and relevant laws & regulations are complied with.
Conduct internal audits to assess the adequacy, effectiveness and efficiency of the established internal controls and procedures;
Develop and implement audit work plans and document in detail the scope, nature and timing of audit activities;
Following through to ensure that solutions are implemented by managers responsible.
Identifying and Reporting of loopholes, fraudulent or suspicious transactions
Participate in the preparation of management reports as required
Undertaking regular transaction and systems reviews to confirm that internal control systems are in place and are working
Updating risk and compliance frameworks,
Verify or test transactions and balances authorization, documentation, completeness

Requirements

Bachelor of Commerce in Accounting.
CPA(K), and Member of ICPAK. Qualification in CISA is an added advantage
Minimum of 3 years’ experience in the Audit field three of which must have been within the Financial Sector.
Demonstrate Knowledge and Experience in Risk-Based Audit more

Primary Responsibility

Responsible for providing administrative and technical support to the HR function, ensuring efficient handling of all HR administrative tasks and policy matters

Key Responsibilities

Support the development and implementation of HR initiatives and systems.
Offer administrative support throughout the recruitment process.
Manage benefits administration and maintain... associated records.
Coordinate training and development programs.
Assist in performance management processes.
Oversee the implementation of the leave policy.
Maintain HR records by updating and managing staff records and files.
Monitor the implementation of health and safety policies.
Facilitate annual statutory renewal and end-month statutory deduction filings with government agencies.

Requirements

Bachelor’s degree in HR or its equivalent or Higher Diploma in HR
IHRM -Membership
Minimum of 3 years working experience
Excellent planning, Communication skills and interpersonal skills.
Proficiency in computer studies. more

Primary Responsibility

Responsible for the upkeep, configuration, and reliable operation of computer systems including servers and storage systems, planning for and responding to service outages and other problems as well as troubleshooting any issues.

Duties and Responsibilities

Administering, configuring and troubleshooting servers and ICT systems (Core Banking, HR and Payroll, ATM and... Mobile Banking).
Monitoring transaction links and maintaining high Bandwidth, Secure and Redundant links in Sacco LAN
Keeping downtime records, and causes and putting in place measures to prevent them from recurring
Maintaining the upkeep, configuration, and reliable operation of the computer systems;
Maintaining website updates and information
Management of data backup and operations of backup tools and testing of disk and data recovery;
Offering staff support/customer/member technical support
Perform Software Licensing and subscriptions e. g antivirus and Backup and Replication
Performing system compliance – Database Management, Database backups, Monitoring, Configuration of Users & Liaising with System vendor/Service providers
Plan and perform preventive maintenance on servers, AC, laptops and desktop computers
Providing resources and action on any system change request and liaising with vendor support on-site or virtually
Server Monitoring configuration, virtualizations, resource allocation and mail support.

Requirements

A Bachelor’s degree in IT /Computer Science or related
Professional certifications such as CCNP, CCNA, MCSE, MCSA, MCSD, OCDBA, MCDBA
4 years of working experience as a systems administrator in a Sacco or a financial institution.
Solid technical skills in databases, networks, and banking applications
Knowledge of the banking products, services, policies and systems, to enable appreciation of the impact of the role. more

Primary Responsibility

The officer’s responsibilities include receiving, storing, processing, and managing Sacco records at the central archive, ensuring their proper maintenance for future use.

Key Responsibilities

Implement records management per Sacco’s records management policy.
Coordinate the filing, indexing, digitization, and disposal of obsolete records following expired... conservation periods.
Act as the custodian of Sacco files, data (records), and assets, ensuring protection against liabilities arising from customer data loss, inadequacy, inaccuracy, or misrepresentation.
Design, develop, and maintain robust records management systems aligned with best practices and legal requirements.
Ensure adherence to relevant legislation and regulations.
Establish a records retention, disposal, and information preservation system compliant with the Data Protection Act, Sacco policies, and regulations.
Implement the digitization of Sacco’s records management.
Maintain society’s registers to facilitate efficient retrieval and utilization of stored information/data.
Manage and maintain an inventory of Sacco records.
Organize and centralize records within a central archive for ease of retrieval.
Prepare operational and other necessary reports as required by statutory bodies.
Develop disposal schedules in line with government regulations and Sacco policies.
Receive, register, and maintain records at the central archive.

Requirements

A Bachelor’s degree or Diploma in Records/Information Science/Archives Management
3 years of relevant experience
Proficient in computer skills, particularly in electronic document management
Demonstrate a working knowledge of Microsoft Office Suite and document management system (DMS).
Proficient in problem-solving, report writing, creativity, innovation, interpersonal relations, attention to detail, integrity, and maintaining confidentiality more